Shared Services in
Government—Build
a Platform for Better
Public Services at
Lower Cost
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Agenda
Market climate and drivers
Human network for government
Shared services
Cisco’s approach for shared services
Case studies
Why Cisco?
Q and A
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Market Climate and
Drivers
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Market Insights
Governments that adopt shared services initiatives realize at
least 20-percent cost reductions and service improvements.
Communication and collaboration technologies are key in
achieving shared services benefits.
Canada’s vision toward proactive collaboration and financial
responsibility has established the baseline for other
governments to pursue shared services.
Governments are reinvesting shared services savings to
improve constituent services.
Source: A.T. Kearney Survey on Shared Services
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Trends and Drivers
 Fiscal pressures and difficulties in
balancing budgets
 New legislation and compliancy driving
more transparency and accountability
 Higher citizen expectations
 IT consolidation
 Intra- and inter-agency collaboration
Source: A.T. Kearney Survey on Shared Services
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Challenges to Improving Efficiency and
Effectiveness
 Consolidating and sharing
resources
 Overcoming implications of
business transformation
 Securing required
funding/investments
 Managing privacy and
confidentiality directives
Source: A.T. Kearney Survey on Shared Services
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Human Network for
Government
Cisco’s Vision for How Governments Address Challenges
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Cisco’s Vision: The Human Network for
Government
Networking businesses, citizens, agencies, and governments to
provide interaction and collaboration between all parties to increase
overall government effectiveness
Improving
Service
Effectiveness
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Empowering
Constituents
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Increasing
Public Safety
and Security
Delivering
Operational/
Cost
Efficiencies
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What Does the Human Network for
Government Look Like?
 Around the globe, communities and countries are using technology to become connected,
improve services to citizens, and foster a pro-business climate.
 Businesses and individuals are benefiting from the age of the Internet—an era in which information
is readily available, systems and services are online, communications zip across the planet, and
people have the potential to be more connected and productive than ever before.
 Is your agency giving citizens choices about how they use your services? Are you taking
advantage of the latest technologies to keep pace with their demands?
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The Human Network for Government
Places Constituents at the Center
Educational
Institutions
Culture
Government
Administration
Transportation
Service
Providers
Small and Large
Businesses
Constituents
Healthcare
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Public Safety
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The Human Network for Government
Means Interactive Communication and
Collaboration Between All Government
Constituents
Interacting with
constituents
Delivering services to
citizens, governments,
and businesses when
they need them, where
they need them, and in
the way they need them
Extending services to
more citizens and
businesses with less cost
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Connecting people to
people, locations to
locations, and people and
locations to information
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Connected Government Is the Foundation for
the Human Network for Government
Cisco’s Connected Government embodies…
A framework with services and tools that help you
develop an end-to-end transformational
investment plan
A customized roadmap that enables you to progress
through your transformation phases while taking
advantage of your existing infrastructure investment
Solutions/architectures that help you achieve key
near- and long-term objectives
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The Connected Government Roadmap Is the
Path Toward the Human Network for Government
Interagency
Services Sharing
and Information
Sharing
Business Value
Interorganizational
Focus
Intra-Organizational
Focus
Mission:
Mission:
Mission:
Improve operations
in the near term
Improve information
exchange (contracts,
services, assets/inventory,
suppliers)
Offer shared
services between
agencies or
reduce operating
expenses by
outsourcing
Operational Effectiveness and Efficiency
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Survey the Benefits of Cisco’s
Connected Government

All branches of government support the controlled
flow of information.

Services reach constituents when they need them,
where they need them, and in the way they need
them.

Services reach more constituents with less cost.

Government is engaged with constituents.
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Shared Services Is Paramount to
Becoming a Connected Government
 A recent survey by AT Kearney indicated that shared services is a
common thread that connects worldwide government
transformation objectives
 “Currently in Berlin we have five networks for voice and data
alongside one another. The cost of maintaining these networks
has to be kept as low as possible. In future, with Cisco, we’ll have
just one uniform network in Berlin, where voice, video and data
communication are possible together.”
–Konrad Kandziora, CEO of IDTZ
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Shared Services
Cisco’s Connected Government framework enables governments to
successfully implement shared services by provisioning a secure,
future-proof communication and collaboration IT infrastructure
platform. This platform enables governments to foster productive
interaction and collaboration between governments, businesses,
and citizens in a secure environment, while increasing overall
government effectiveness.
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Cisco’s Strategy for Shared Services
Shared services is the convergence and
consolidation of government agencies
functions to:
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
Realize cost efficiencies

Enable effective collaboration

Achieve a higher quality of service
delivery to all government constituent
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Business Value
Shared Services Requires an Intelligent,
Adaptive Network
Create converged,
unified network by
standardizing and
sharing resources
Integrated
Shared
applications
Services
Information
Integrated
Sharing
services
Integrated
Infrastructure
transport
Sharing
Stage 1
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Applicationenabling
services
Virtualized
networking
resources
Intelligent
movement
of data,
voice,
and video
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Deliver sustained,
high-quality public
services
Consolidate
resources and
provide access
to critical
information
Stage 2
Cisco Public
Stage 3
Time
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Cisco’s Service-Oriented Network Architecture
(SONA) Delivers an Intelligent, Adaptive Network
PLM
CRM
Business
ProcureApplications
HCM
ment
Instant
Messaging
ERP
Unified
Meeting
Messaging
Place
Enables
Collaboration
seamless, secure
Video
Applications
IPCC
IP Phone
cross-agency
Delivery
SCM
collaboration
Enable safe
transport of radio,
voice, and video
communications
Advanced Analytics and Decision Support
Application-Oriented
ApplicationNetworking
Delivery
Application
Services
Networking
Voice &
Collaboration Services
Security Services
Infrastructure
Mobility Services
Infrastructure
Services Compute Services
Services
Identity Services
Storage Services
Network Infrastructure Virtualization
Enables agencywide
Infrastructure Management
network foundation for
delivery of applications
and services
Enterprise
Branch
Data
Places
inCenter
the Network
Edge
Campus
Server
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Storage
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Enable
identification of
devices and users
at every layer of
network
WAN/MAN Teleworker
Intelligent Information Network
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Adaptive
Management
Services
Services
Virtualization
Enable secure,
resilient
information
access across
agency and
partner locations
Middleware & Application Platforms
Services Management
Enable secure
user and device
mobility for
access to
resources
Clients
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Benefits of Cisco’s Shared Services
Approach
Cisco’s SONA enables you to successfully
implement shared services
Provisions a secure, future-proof communication and
collaboration IT infrastructure platform
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
Enables you to foster productive interaction and
collaboration among governments, businesses,
and citizens

Increases overall government effectiveness
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Case Studies
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Case Study: Austrian Federal Data Center
The Challenge
 Simplifying and standardizing all electronic file and record handling
over a new dedicated, secure network
 Positioning the Internet as the basis for quicker and more
responsive administration
The Solution
 A new converged foundation network to connect all 12 ministries
 Hosting servers and applications – 160 servers (e.g., ELAK—
electronic filing system)
The Benefits
 Efficiency gains of 10% to 15% through an intelligent information
network architecture
 Track & Trace of workflow within the ministry (17.000 users online;
30 million document transactions annually)
 ELAK has become a model for eGovernment in Europe
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See also notes
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Case Study: Brescia Shared Services
Center (Italy)
The Challenge
 Increase competitiveness of local businesses
 Extend the benefits of shared services to rural communities
 Prove the value of local government investment in ICT
The Solution
 Wireless broadband technology brought to rural areas
 Government broadband strategy transformed to a regional shared
services strategy
 Strategic value-case analysis quantified the forecast impact of
technology (2M investment—139M NPV 6yrs)
The Benefits
 79 most underserved communities connected
 41 municipalities provisioned with shared services and applications
 Citizens and business brought closer to government
Source: Cisco Systems (IBSG)
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Case Study: Dataport (Hamburg—
Germany)
The Challenge
 Reduce operational costs
 Provisioning 130,000 civil employees
 Managing more than 125,000 voice ports
 Managing 5000 servers from five data centers on one common
architecture
The Solution
 Standardized on IP with Cisco technologies to bring different networks
together to provide a seamless architecture for services such as security,
mobility and quality of service
The Benefits
 Developed new business strategy and IT strategy
 Implemented a customer ecosystem strategy group
 Deployed enterprise IT architecture on basis of SONA
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Case Study: izn (Germany)
The Challenge
 Sweeping reforms to reduce government expenditure
 Increasing secure data storage (e.g., police records)
 Standardizing workflow processes (16,000 users)
The Solution
 Data center networking architecture deployed across two locations
 MPLS WAN connecting 2200 locations
 Multiple applications reliably stored in one physical infrastructure—Virtual
Storage Area Network (VSAN)
The Benefits
 Increased scalability
 Maximized data availability from statistical, financial, and tax management
systems
 Reduced operational costs and rapid ROI
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See also notes
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Case Study: KIVBF (Germany)
The Challenge
 Improve application hosting, data storage, and network
management
 Serving 550 communities, 17 administrative districts, and 1200
public institutions (e.g., hospitals and schools)
 Build a converged network to enable IP telephony
The Solution
 IP converged network, multiservice access, voice gateway,
integrated services routers, and access switches
 Unified Communications (e.g., 1250 IP phones at different locations
and user groups)
The Benefits
 Reduced cost of ownership
 Increased flexibility and scalability
 Reduced internal voice costs by 80 percent
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Why Cisco?
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Cisco Connected Government Framework
Supports Government Shared Services
Initiatives
 Connecting People
Empowering citizens to interact and
collaborate on their terms with
government
 Connecting Businesses
Business
Private Sector
Citizens
Connected
Government
Other
Governments
Intra and Inter
Agencies
Enabling information and resource
sharing between private sector and
government
 Connecting Governments
Connecting the central government
to local and municipal governments
Enabling information and resource
sharing across different governments
 Connecting
Ministries/Agencies
Providing agencies the capability to
share information and resources to
achieve operational efficiencies and
cost savings
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Cisco Is Helping to Connect
Governments Worldwide
 Unmatched technical expertise
22-year track record as industry leader in
networking
Decades of public sector expertise and
best practices
World-class engineers
Extensive experience in scalable network
design, operations, management, and
support
 Unrivaled partnerships
 Unified spectrum of solutions,
including security, communications,
and mobility
 Cisco® Services
 Cisco Capital finance programs
 Extensive partner community
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Cisco Internet Business Solutions Group:
Industry Thought Leader for Shared Services
 The Bridge
 Connected Health
 The Connected Republic
 Connected Cities
 Connected Government
 Connected Homes
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How Does Cisco Help You Implement
Shared Services?
Become a Connected Government by
using a framework that:
Improves communications with multichannel
access toward government services
Centralizes and standardizes with shared
infrastructures and pooled resources
Secures information exchange across
organizational boundaries
Enables collaboration across government
entities with hosted Unified Communications
services and agile collaboration tools
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Connected Government solutions enable:
Infrastructure sharing
Information sharing
Information assurance
Shared Unified Communications Services
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Q and A
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