International Issues and
Culture.
• Goals
• Brief exposure to International
Management. Understand the importance
of Globalization.
• More specific, the influence of culture on
behavior in organizations. Domestic or
international.
Definition
• Culture—a learned set of assumptions,
values, and behaviors that have been as
successful.
• What right and wrong in regard to
behavior.
Culture—Its an invisible hand
shaping the way we act and think.
• What we do becomes real—when in reality
its just appropriate in that one situation.
• Story about Malaysia.
Compare Culture of High School
against ISU.
As many different types of cultures
as there are values
• Risk taking, innovation, performance
oriented, customer oriented, humor
oriented, ethically oriented, detail oriented,
diversity oriented – small example.
• Can also have negative cultures –
turnover cultures, combative cultures,
blaming cultures,
Culture is relevant across any
social unit (more than one person).
• Family, organization, countries.
• Examples, Think of an organization you
worked for. Making a mistake was….
• Showing up late was…….
• It was important to……..
• My supervisor what happy with me when
I……….
• Artifacts- physical or social representations of
cultures.
• Represents core values—value that is widely
and deeply shared.
• Core values guides behavior throughout the
organization.
• Since these are shared values—people act in
ways the reflect those values.
• Minimizes Deviance—different actions.
• What's so great about working here? Start
with our commitment to making Wells
Fargo a challenging, inspiring, and diverse
place to work. We know that for Wells
Fargo to be successful, our team
members have to be successful too!
Deloitte
• Culture: Surrounded by a world of flux and change, the surest way
to enrich your existence is to continuously learn and grow. Our
practices around the world offer the resources to help you evolve:
personally, professionally and intellectually.
• Inside the office, our collaborative, people-focused culture
encourages mutual respect, open communications and ongoing
learning. Broaden your career path and your mind through our
education initiatives, performance management programs,
mentoring programs and regular performance feedback.
• Outside the office, you'll have time for the people you care about
most. In some locations, we offer flexible work arrangements and
other work/life harmony programs, as well as a variety of benefits
tailored to meet your individual needs.
Top management shapes
values through
•
•
•
•
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Selection
Socialization
Performance Appraisal
Rewards
Stories and Symbols--expressions of
values such as logos at Disney employees
are members of the cast.
Top management not direct
employees but provide moral
guidance. Compatible with
new management values.
Wetherhill Associates
example.
Advantages of strong culture
(widely and deeply shared).
•
•
•
•
More delegation
more motivation
less managerial control
higher consistency in employee behavior
Types of culture (one system)
Which would you prefer?????
• Values talent and entrepreneurship.
Performance over commitment to the
company, large rewards and recognition
for individual achievement.
or
• Values Loyalty, working for the group, and
getting on the good side of the right
people.
or
• Values (does not value job security), high
performance expectations, individuals who
can make a difference.
Or
• Values long term relationships, systematic
career development, opportunities for
profession development, internal
promotions based on gaining expertise.
What exists commonly
• 1 (the baseball team) and 3 (the fortress)
are probably most common today.
• 2 (the club) is prevalent but getting less
common
• 4 is uncommon in the private sector
Video on culture at specialized.
• How do they create the culture.
International Business
• Managing relationships across cultures
What Right or wrong in one country
is not necessarily right or wrong in
a different country.
• Diversity: US vs Japan or France
• Should a manager emphasize teams?
Key differences
•
•
•
•
•
•
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Power distance
Masculinity
Individualism vs collectivism
Uncertainty avoidance
Example China vs US.
Does the American system work?
If not, then how manage?
Think about the culture of an
organization if widely shared.
Organizations struggling with this
one
• My research. German Firms and
exchange.
Culture is a powerful management
tool
• Excellent firms often have strong cultures.
• Shaped intentionally by management.
Part of the organizing process. How do
we go about meeting our objectives?
• (apply to own teams).
Summary
• Cultural overlay as a managerial control
mechanism.