Welcome
Develop America's Airmen Today ... for Tomorrow
Lt Col Benjamin B. Nelson
Deputy CIO & CTO
Air Technology Network
Program Management Office
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
Overview
Develop America's Airmen Today ... for Tomorrow
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Who are we?
What are ATN, DETN, GETN, & GATES?
Who are our customers?
What are our processes & responsibilities?
How do we know how well we are doing?
What is the ATN Advantage?
Where are we going?
Management Highlights
Challenges & Opportunities
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
HQ Air University
Education Operations & Communications
Develop America's Airmen Today ... for Tomorrow
• The ATN Program Management Office
is a branch of HQ AU/A3/6, and is a
separate operating location at WrightPatterson AFB, Ohio
• Our mission is to promote, manage, and
deliver instructional
broadcasting for the
Air Force’s distance
learning programs and
other DOD users of ITV
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
HQ Air University OL-A
Air Technology Network PMO
Develop America's Airmen Today ... for Tomorrow
DIRECTOR
Dr. Philip Westfall
GS-1701-14
CHIEF ENGINEER
Mr. Clay Middlebrook
GS-0391-13
ASSISTANT DIRECTOR
CHIEF, INSTRUCTIONAL QUALITY
Mr. Alex Autry, GS-1701-13
CHIEF, OPERATIONS
Mr. Joseph Kustra
GS-0391-12
BROADCAST EQUIPT OPER
Mr. Glenn Kanak
WG-3940-10
Personnel Authorized: 5 Civil Service
Assigned: 5
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
Home of the ATN
Home of the
Air
Technology
Network
Home of the ATN
Home of
Medical
Interagency
Satellite
Training
Home of the ATN
Home of the
Defense
Education &
Training
Network
Home of the ATN
Pioneer &
Team Lead of the
Government
Education &
Training
Network
Air Technology Network PMO
Develop America's Airmen Today ... for Tomorrow
OUR VISION:
To be the most effective and timely means for global
distribution of quality video distance learning
programs within the DOD
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
Overview
Develop America's Airmen Today ... for Tomorrow
•
•
•
•
•
•
•
•
•
Who are we?
What are ATN, DETN, GETN, & GATES?
Who are our customers?
What are our processes & responsibilities?
How do we know how well we are doing?
What is the ATN Advantage?
Where are we going?
Management Highlights
Challenges & Opportunities
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
What is the Air Technology Network?
Develop America's Airmen Today ... for Tomorrow
ATN is the name
theNetwork
US Air Force’s
ATN is USAF of
DL Satellite
satellite network used for . . .
Distance Learning
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
The Air Force Standard
Develop America's Airmen Today ... for Tomorrow
AFI 36-2201, 2.2.3.3.: HQ AU/A4/6
executive agent for the ATN PMO
AFI 36-2201, 4.3.1.3.: When ITV is used
for broadcasts or large-file transfer,
ATN PMO procedures are to be
followed.
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
An Air Force Funded Program
Develop America's Airmen Today ... for Tomorrow
ATN is a fully funded program
-- Began with FY 06 POM, Program: ALJ
-- PDC: AE6WDL
-- PEC: 84776
-- PEM: AETC/A3R
-- ABIDES CCN ID: 6R2P211T
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
What is ATN?
Develop America's Airmen Today ... for Tomorrow
INTERACTIVE TELEVISION (ITV)
– One-way HDTV via satellite
– Two-way interaction through audio conferencing
– Student polling through mobile media
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
ITV emulates the classroom at a distance
A Variety of Instructional Methods
Develop America's Airmen Today ... for Tomorrow
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High-end graphics & HD video
Live, interactive learning exercises
Teaching interviews
Panel discussions
Guest speakers
Student interaction with the experts—
standardized instruction
 Student-to-student interaction—
enhanced in a classroom setting through
audioconferencing & BYOD polling
 And like the in-residence classroom, ITV
integrates well with print & online media
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
Air Technology Network
Develop America's Airmen Today ... for Tomorrow
Galaxy 25
2 HD & 5 SD Channels
9 Broadcast Centers
204 Earth Stations
ATTV (2)
Wright-Pat AFB OH
324 Classrooms
in CONUS, Europe,
NOC
WestPac, & SWA
BRTV Buckley AFB CO
DISA GCDS to SWA
GBS Gateway
Norfolk VA
Future Gateway
to WestPac
DRTV Dobbins ARB GA
RRTV Robins AFB GA
AUTV Maxwell AFB AL
KETV
Keesler AFB MS
Terrestrial T-1 connection
Broadcasting Center
General
Services
Develop America's
Airmen Today ...Administration
for Tomorrow
Custom SATCOM Solutions (CS2)
Contract No . GS00Q12NRD4007
GSA Contract with AT&T
Galaxy 25
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
What are ITV’s major features?
Develop America's Airmen Today ... for Tomorrow
 Commercially available technology

Digital Video Broadcasting compression
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Selectable HD/SD quality, 16x9 aspect ratio
 Contracted network management
 Conditional access management
 Contracted maintenance
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
Galaxy 25
Develop America's Airmen Today ... for Tomorrow
Telstar 6
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
Develop America's Airmen Today ... for Tomorrow
Galaxy 17
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
WGS-3
Europe
Western Europe & SWA
Develop America's Airmen Today ... for Tomorrow
“DISN cloud”
SWA
Rebroadcast through DISA’s Global Broadcast Service, Norfolk VA
* New GBS Ka-Band platform deployed on 15 Feb 11 *
RAF MILDENHALL GB
SPANGDAHLEM AB DE
RAMSTEIN AB DE
AVIANO AB IT
INCIRLIK AB TR
KANDAHAR AB AF
ALI AL SALEM AB KW
AL MANAMAH BH
AL UDEID AB QA
AL DHAFRA AB AE
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
Western Pacific
Develop America's Airmen Today ... for Tomorrow
OSAN AB KR
KUNSAN AB KR
MISAWA AB JP
YOKOTA AB JP
KADENA AB JP
ANDERSEN AFB GU
* Migrating to new GBS platform in 2014 *
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
Digital Video Satellite Network
Develop America's Airmen Today ... for Tomorrow
Components
GEO SATELLITE
SERVICE PROVIDER
Video & Audio
ITV CLASSROOM
Audio
Video
BROADCAST STUDIO
F/O or T-1 Link
UPLINK HUB
Satellite Studio Equipment
Develop America's Airmen Today ... for Tomorrow
Downlink System
Green Screen & Lighting
CODEC
HD Camera System
Video Switcher
Average installed cost: $150K
Broadcast Center Terrestrial Link
Develop America's Airmen Today ... for Tomorrow
HDX 7000-720 HD CODEC
 Two for each BC-to-Hub terrestrial link
 Allows for HD 720p up to 4Mbps transmission
rate
Plycom Bridge allows for transmitting to and
from other VTC systems, Smart Pads & Smart
Phones
Audioconferencing
Develop America's Airmen Today ... for Tomorrow
Up to 9,600 ports
currently configured for 453
 DSN, VoIP, PSTN
 Operator assisted screening or PIN access
- Tier 1: Dial-in w/PIN, unattended
- Tier 2: Dial-in w/PIN, help desk available
- Tier 3: Auto-dial, help desk monitoring
 Reservation, Scheduling, and Billing Features
Broadcast Center Terrestrial Link
Develop America's Airmen Today ... for Tomorrow
GS00T07NSD0008
 Links broadcast centers to uplink hub cost
effectively—replaces need for multiple
uplinks
 T-1s from BCs allow for up to 1.5 Mbps
transmission rate
 T-3 capacity at hub allows for cost-effective
wireline service for video & audio
conferencing
Satellite Down Link Equipment
Develop America's Airmen Today ... for Tomorrow
Non-penetrating roof-mount
40” HD Flat Screen TV
DVD Recorder
Cisco D9865D Satellite Receiver
AT Products audio conference unit & mics
Average installed cost: $7,900
28
ATN Classroom Layout
Develop America's Airmen Today ... for Tomorrow
C
Flat Screen TV or Projector
Phone
Phone jack
C
Coaxial cable
Push-to-talk microphone
Next Generation: Cisco D9865
Develop America's Airmen Today ... for Tomorrow
• Integrated Receiver Decoder (IRD)--the heart of
the satellite broadcast system
• Receives digital television signal and converts it
into analog audio and video signals for display on
television monitor (16:9 HD & SD 4:3 ratios)
• IP data port (10Mbps) - streams IP video or file
transfer to desktop
ATN Audioconferencing System
Develop America's Airmen Today ... for Tomorrow
Harvard ELITE
AT 2001
Simple, push-to-talk, multipoint
conferencing
Single phone line
Free, open exchange
One mic for every two students
OCONUS Link through DECC
Develop America's Airmen Today ... for Tomorrow
NOC
Defense Enterprise Computing Centers
Amino A125 IPTV Set Top Box
Develop America's Airmen Today ... for Tomorrow
• IPTV Set Top Box (STB)--the heart of the
satellite GBS broadcast system to OCONUS
• Receives IP television signal and converts it
into analog audio and video signals for
display on television monitor
Linking VTC & Mobile Media
Develop America's Airmen Today ... for Tomorrow
• ITV/VTC/MM USED IN COMBINATION
• Shared programming—bridging existing
networks:
-- Army TNET & Classroom XXI
(Navy Learning Network - Discontinued 22 Sep 13)
• Guest speaker not at broadcast facility
(used as one-way)
• Student has access only to VTC or MM
(used as one-way—quality permitting)
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
A DOD alliance . . .
Thanks to the VA-DOD Medical
Joint Incentive Fund, ATN is now
providing ITV service across DOD
and is also known as the
Defense Education & Training
Network
http://detn.govdl.org
Defense Education & Training Network
Galaxy 25
4 HD & 5 SD Channels
20 Broadcast Centers
DISA GCDS to
545 Earth Stations
ATTV (2)
DOD Desktops
NPS-TV Shepherdstown WV
Wright-Pat AFB OH
822 Classrooms
WRNMMC Bethesda MD
DHHQ Falls Church VA
131 Bases with IPTV
NOC
ANTV
Andrews AFB MD
in CONUS, Europe, BRTV Buckley AFB CO
AFSAM
GBS Gateway
Wright-Pat AFB OH
VHA-EES Hub
WestPac, & SWA
Norfolk VA
TRADOC Bridge
Future Gateway to WestPac St Louis MO
NMCP
Ft Eustis VA
ANG TECTV
Portsmouth VA
NTTC Los Angeles CA
MCGHEE TYSON AFB, TN
DRTV Dobbins ARB GA
NMCSD San Diego CA
RRTV Robins AFB GA
AUTV Maxwell AFB AL
AMEDDC&S
TYWN Tyndall AFB FL
KETV
METC
Keesler AFB MS
DEOMI
Patrick AFB FL
BAMC
JB San Antonio TX
Terrestrial T-1 connection
Broadcasting Center
ATN, the father of . . .
GETN
Government Education & Training Network
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A network of Government ITV networks
Under a single GSA Contract Provider
Shared facilities & programs
ATN PMO is Team Lead: http://getn.govdl.org
Currently the only interagency distance learning network
General
Services
Develop America's
Airmen Today ...Administration
for Tomorrow
Custom SATCOM Solutions (CS2)
Contract No . GS00Q12NRD4007
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
How GETN got its start
In 1992, AFIT had a vision to create a Governmentwide collaborative network so we could:
 Eliminate stove-pipe networks
 Share resources
 Share programming
The vision was realized through a cooperative effort
between Air Force, AT&T, GSA, & DISA . . .
GETN
Galaxy 25
4 Uplinks shared by
10 agencies reaching
over 1,300 locations
USAF
Wright-Patterson AFB OH
DOJ
Columbia SC
ANG
McGhee Tyson ANGB TN
FAA
Oklahoma City OK
Terrestrial T-1 connection
Broadcasting Center
GETN Satellite Networks
Government Education
& Training Network
Defense Education
& Training Network
GETN
A few example of courses shared
by members of GETN . . .
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Medical Training
Civil Engineering
Homeland Defense
Pollution & Hazardous Waste Mgt
Biological Terrorism
Fiscal & Contract Law
Federal Employees Health Benefits
Multicultural Training
GETN members belong to the . . .
Government Alliance
for Training &
Education by Satellite
ATN PMO Team Lead
http://gates.govdl.org
What is GATES?
The Government Alliance for
Training & Education by Satellite
is an association of Federal
Government employees and
military personnel who use
satellite technology to deliver
education & training for their
organizations
What is GATES?
Most satellite distance learning
users are on a “network of
networks” called
the Government Education &
Training Network (GETN), others
are on separate, agency
networks
GATES Satellite Networks
GETN (CS2)
DETN
Other Networks
FAA
SSA
USAF
DOJ
VHA
ANG
NPS (DOI)
NASA
AFRC
BLM (DOI)
US ARMY
ARNG
DEOMI
USN
Overview
Develop America's Airmen Today ... for Tomorrow
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•
Who are we?
What are ATN, DETN, GETN, & GATES?
Who are our customers?
What are our processes & responsibilities?
How do we know how well we are doing?
What is the ATN Advantage?
Where are we going?
Management Highlights
Challenges & Opportunities
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
Main Players
Develop America's Airmen Today ... for Tomorrow
• Requesting Organizations
• Functional communities, DOD schools, DOD
agencies
• Funding Organizations
• DHA, AETC/A3R–AU/A3/6, NPS
• Functional communities, DOD schools, DOD
agencies
• AFIT Support (CC, SC, FS, XP)
• Collaborative Partners for Satellite Usage
• Users of GETN, bulk-buy of satcom
• Interagency programming
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
What missions do we support?
Develop America's Airmen Today ... for Tomorrow
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Air University PCE (AFIT & CPD)
Air Force Reserve Command training & education
Air Force Materiel Command training
Air National Guard PME
DOD/VHA Medical PCE & Tng
Defense Equal Opportunity Management Institute
National Park Service
DOD-IRS Volunteer Income Tax Assistance (VITA)
FY13 Student-Hours:
AF: 138,538
DOD: 230,386
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
A Sampling of ATN Courses
Develop America's Airmen Today ... for Tomorrow
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Aerial Port Functions
Joint Inspection Process
Passenger Service Functions
Air Cargo Processing
Aircraft Loading
AF CDC Update
Civil Engineering
Pollution & Hazardous Waste Mgt
Fiscal & Contract Law
Military Instructor Training
AFPC Training Updates
AF Safety Training
Multicultural Training
Base Services Training
Mechanical Systems for
Managers
Principles of Instructional System
Development
ITV is a
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Electrical Systems for Managers
Airfield Pavement Construction
Inspection
Environmental Compliance
Assessment
Contracting for Civil Engineering
Pollution Prevention
AF ORM Essentials for Leaders
Project Management
Maintenance Engineering
Hazardous Materials Management
Communications-Electronics
Career Advancement
Logistics Management
Energy Savings Performance
Contracts
Air University: The Intellectual and Leadership Center of the Air Force
medium that
meets
vast number
learning objectives
We Make
a Difference…One
Student atof
a Time
Overview
Develop America's Airmen Today ... for Tomorrow
•
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•
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•
•
•
Who are we?
What are ATN, DETN, GETN, & GATES?
Who are our customers?
What are our processes & responsibilities?
How do we know how well we are doing?
What is the ATN Advantage?
Where are we going?
Management Highlights
Challenges & Opportunities
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
What are our main processes?
Develop America's Airmen Today ... for Tomorrow
• Ensuring ITV courses meet quality standards of DL
instruction
• Ensuring standardization, quality, safety, and
efficiency in ITV installation & operation
• Providing training on the use of ITV & related media
• Coordinating schedule with other users & satellite
service provider
• Providing technical support for the ATN sites &
other users DOD-wide
• Providing scheduling function for DOD agencies on
DETN
• Providing inter-service programming on DETN
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
ATN Programming Process
Develop America's Airmen Today ... for Tomorrow
Definition Stage
Requirements
Call
Planning Stage
PMO trains
instructors
Schools
register students
Execution Stage
PMO
establishes video
& audio links
Schools
broadcast
from studio
PMO publishes
schedule
PMO schedules
with provider
PMO monitors
quality and
tracks usage
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
Air Technology Network PMO
Develop America's Airmen Today ... for Tomorrow
ATN Program Management Office
Leadership & Management
LEAD TEAM
TECH TEAM
• Chief Engineer
• BC Equipt Operator
QUALITY TEAM
• Chief Instr Qual
• Director
• Director
• Asst Director (Chief Inst Qual)
OPS TEAM
• Chief Operations
• BC Equipt Operator
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
What are our roles?
Develop America's Airmen Today ... for Tomorrow
Director:
Acts as single POC for all ATN & DETN issues
Acts as AFO & ARO for DETN
Establishes AF policy for use of ATN
Directs the financial resources for ATN
Coordinates billing with AETC/FM, AFNIC, DITCO
Through GATES, cooperates with various federal
agencies to interface with other ITV networks
Coordinates with DISA & GSA on contract requirements
Provides training for downlink site monitors
Researches & examines new DL technology
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
Air Technology Network PMO
Develop America's Airmen Today ... for Tomorrow
ATN Program Management Office
Leadership & Management
LEAD TEAM
TECH TEAM
AFIT
ENGINEER
& OPS MGR
AFRC
BDCT CTR MGR
& ENGR
QUALITY TEAM
ANG
BDCT CTR MGR
& ENGR
AU
BDCT CTR MGR
& ENGR
OPS TEAM
OTHER DOD
BDCT CTR MGR
& ENGR
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
OTHER GOV
BDCT CTR MGR
& ENGR
What are our roles?
Develop America's Airmen Today ... for Tomorrow
Chief Engineer
Ensures proper design and installation of uplink
facilities & Broadcast Centers
Manages installation of uplinks and downlinks
Acts as ARO & AFO for DETN
Acts as coordinator for best current practices, ensuring
standardization, quality, safety, and efficiency in ATN
technical operations
Establishes sustainment & upgrade plan
Submits purchasing documents
Researches & examines new broadcast technology
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
What are our roles?
Develop America's Airmen Today ... for Tomorrow
Broadcast Equipment Operator
Ensures proper operation of uplink facility
Supports Chief of Operations in daily operations
Operates video equipment
Works with Chief Engineer to apply best current
practices, standardization, quality, safety, and
efficiency in ATN technical operations
Maintains contact with downlinks to monitor status
Maintains physical plant
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
Air Technology Network PMO
Develop America's Airmen Today ... for Tomorrow
ATN Program Management Office
Leadership & Management
LEAD TEAM
TECH TEAM
AFIT
INSTRUCTORS
& PGM MGRS
AFRC
INSTRUCTORS
& PGM MGRS
QUALITY TEAM
ANG
INSTRUCTORS
& PGM MGRS
AU
INSTRUCTORS
& PGM MGRS
OPS TEAM
OTHER DOD
INSTRUCTORS
& PGM MGRS
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
OTHER GOV
INSTRUCTORS
& PGM MGRS
What are our roles?
Develop America's Airmen Today ... for Tomorrow
Chief, Instructional Quality
Acts as Asst Director—oversees daily operations
Administers the DETN instructional quality program
Provides training & guidance for the development &
delivery of ITV courses DOD-wide
Ensures best practices for train-the-trainer programs for
faculty & trainers using ITV
Oversees DETN Programming
Acts as Program Manager for MIST
Coordinates ATN use with other services & agencies
Develops required ATN & DETN documentation
Provides training for site coordinators
Researches
& examines new DL technology
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
Air Technology Network PMO
Develop America's Airmen Today ... for Tomorrow
ATN Program Management Office
Leadership & Management
LEAD TEAM
TECH TEAM
AFIT
OPS MGR &
SCHEDULER
AFRC
OPS MGR &
SCHEDULER
QUALITY TEAM
ANG
OPS MGR &
SCHEDULER
AU
OPS MGR &
SCHEDULER
OPS TEAM
OTHER DOD
OPS MGR &
SCHEDULER
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
OTHER GOV
OPS MGR &
SCHEDULER
What are our roles?
Develop America's Airmen Today ... for Tomorrow
Chief, Operations
Manages the day-to-day network operations
Establishes links to all BCs and downlinks for programs
Coordinates DETN schedule & posts on the Web
Manages the customer course & site registration
Manages required ATN & DETN documentation
Manages on-line resources & communication
Provides administrative support for PMO
Performs as liaison with local IT & IM support
organizations
Compiles metrics for ITV usage and QoS
Acts as first POC for customer service
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
What are our roles?
Develop America's Airmen Today ... for Tomorrow
Broadcast Equipment Operator
Ensures proper operation of uplink facility
Supports Chief of Operations in daily operations
Operates video equipment
Works with Chief Engineer to apply best current
practices, standardization, quality, safety, and
efficiency in ATN technical operations
Maintains contact with downlinks to monitor status
Maintains physical plant
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
Overview
Develop America's Airmen Today ... for Tomorrow
•
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•
•
•
•
•
•
Who are we?
What are ATN, DETN, GETN, & GATES?
Who are our customers?
What are our processes & responsibilities?
How do we know how well we are doing?
What is the ATN Advantage?
Where are we going?
Management Highlights
Challenges & Opportunities
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
ATN Evaluation Methods
Develop America's Airmen Today ... for Tomorrow
• Instructional Effectiveness
• Responsibility of schools; some data reported to PMO
• Spot-monitoring of broadcasts
• Instructor surveys
• Operational Effectiveness and Efficiency
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Student throughput (number of students—AF & Interagency)
Number of broadcast hours
Student course completion rates (when available)
Status of facilities (numbers & condition)
Operational cost measurements (ROI)
Quarterly Technical Quality Conferences (feedback from
technicians)
• Customer Satisfaction
• Quarterly Instructional Quality Conferences (feedback from
instructors)
• Expanding training and quality assurance programs
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
Metrics
Develop America's Airmen Today ... for Tomorrow
Satellite Broadcast Operations
Objective Description: Effectively and efficiently deliver instructional broadcasting
programs for the Air Force, and for other DOD users of Interactive Television.
Measure 1: Cost per student-hour.
Measure Description: Report of annually computed cost efficiency of satellite
broadcasting-total costs divided by total student hours per student (school basis,
AETC basis, and service or agency basis)
Measure 2: Instructor satisfaction.
Measure Description: Measure of instructor satisfaction of satellite delivery to meet
instructional objectives using a Likert scale.
Measure 3: Technical reliability.
Measure description: Histogram of on-time starts as a percentage of total downlink
starts per month and report of inoperative or reduced-capability sites reported as a
percentage of total number of sites per month.
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
66
ATN Instructor Satisfaction
Develop America's Airmen Today ... for Tomorrow
100%
1
90%
80%
70%
Very
Unsatisfied
60%
Somewhat
Dissatisfied
50%
12
17
14
18
32
17
23
11
8
21
11
17
40%
Somewhat
Satisfied
Very
Satisfied
30%
Green: >/= 90% of members are satisfied
Yellow: 71-89% of members are satisfied
Red: </= 70% of members are satisfied
20%
10%
0%
APR MAY JUN
JUL AUG SEP OCT NOV DEC JAN FEB MAR
Measure Description: Measure of instructor satisfaction of satellite delivery to meet instructional
objectives using a Likert scale.
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
67
Autry
ATN Classroom Status
Develop America's Airmen Today ... for Tomorrow
100%
95%
10
10
7
8
8
8
9
8
10
8
5
7
10
12
12
8
10
10
10
11
10
15
13
10
90%
85%
80%
75%
70%
319
304 312 311 309 313
304 300 300 299 297 295
INOP
DEGRADED
GOOD
65%
60%
Green: >/= 90% of all sites are fully operational
Yellow: 81-89% of all sites are fully operational
Red: </= 80% of all sites are fully operational
55%
50%
APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR
Air University: The Intellectual and Leadership Center of the Air Force
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Molish
ATN On-Time Starts
Develop America's Airmen Today ... for Tomorrow
100%
2
1
3
1
2
1
2
11
7
95%
1
NO
DATA
OE DL
90%
85%
OE BC
80%
75%
70%
TP DL
34
250
131
44 127 186 10
86 210 236 257
134
TP BC
TP UL
OE UL
65%
60%
55%
ON TIME
Green: >/= 90% of all sites started on time
Yellow: 81-89% of all sites started on time
Red: </= 80% of all sites started on time
50%
MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB
Measure description: Histogram of on-time starts as a percentage of total downlink starts per month
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
69
Kustra
ATN Monthly Student-Hours
Develop America's Airmen Today ... for Tomorrow
FY 13 Total: 138,538
45,000
ATN NOC
ANG
40,000
2AF
35,000
AFSPC
30,000
AU-CCAF
AU-AFJAGS/CPD
25,000
AU-A3/6/ECP
20,000
AFMC
15,000
AFRC-RRTV
AFRC-DRTV
10,000
AFRC-BRTV
5,000
AFIT/EN
0
SE
P
JU
L
A
UG
FE
B
M
A
R
A
PR
M
A
Y
JU
N
JA
N
EC
D
O
N
O
C
T
V
AFIT/CE
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
MIST-AF
70
Westfall
DETN Monthly Student-Hours
Develop America's Airmen Today ... for Tomorrow
FY 13 Total: 230,386
50,000
45,000
40,000
35,000
30,000
25,000
20,000
15,000
10,000
5,000
SE
P
JU
L
A
UG
FE
B
M
A
R
A
PR
M
A
Y
JU
N
JA
N
EC
D
O
N
O
C
T
V
0
NPS
MIST - Other Gov't
MIST-Other DOD
DEOMI
DLA
ATN NOC
ANG
2AF
AFSPC
AU-CCAF
AU-AFJAGS/CPD
AU-A3/6/ECP
AFMC
AFRC-RRTV
AFRC-DRTV
AFRC-BRTV
AFIT/EN
AFIT/CE
MIST-AF
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Westfall
Overview
Develop America's Airmen Today ... for Tomorrow
•
•
•
•
•
•
•
•
•
Who are we?
What are ATN, DETN, GETN, & GATES?
Who are our customers?
What are our processes & responsibilities?
How do we know how well we are doing?
What is the ATN Advantage?
Where are we going?
Management Highlights
Challenges & Opportunities
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
Cost Effectiveness
Develop America's Airmen Today ... for Tomorrow
Basic rates--Video
T-1 Connection: $9/hr
VTC maintenance: $800/yr
Satellite usage: $347k/yr
Uplink Maintenance: $47,000/yr
Downlink Maintenance: $600/yr
Additional Classroom: $156/yr
Basic rates—Audio
Audio usage: $1/site/hr
Audio Maintenance: $27,000/yr
DS-3 POTS Connections: $7,400/yr
• ATN PMO NOC operations costs $125K
• MAJCOMs pay for downlink maintenance
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
Westfall
Cost Effectiveness
Develop America's Airmen Today ... for Tomorrow
Variables used
ITV Costs:
• Operations: satellite & audio; NOC admin costs
• Maintenance: uplink, downlink, VTC (BC Links)
• Equipment: upgrades & sustainment
Residence costs:
• Only travel & per diem
Student throughput:
• Student-hour
Cost per student:
• Total costs / total student-hours
ROI
• Residence cost / ITV Cost (as a percentage)
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
Cost Effectiveness - AF
Develop America's Airmen Today ... for Tomorrow
Based on AF per hour costs
One-week course: 40 Hours, 100 students
Residence TDY travel & per diem only
Total per student: $1,850
For 100: $185,000
Total per student hour: $46.25
Interactive Television:
Total per student hour: $3.63
Total per student: $145; for 100: $14,520
Cost avoidance: $1,705 per student
Total per offering (100 students): $170,480
Costs for ITV are 7.8% of residence!
ROI: 1,274%
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
Cost per Student-Hour
Develop America's Airmen Today ... for Tomorrow
FY 13
UPDATE
$50.00
$45.00
$40.00
$35.00
$30.00
$25.00
$20.00
$15.00
$10.00
$5.00
$-
Green: <$10 per student hour
Yellow: $10-20 per student hour
Red: >$20 per student hour
$46.25
$2.72
Resident TDY Total ITV
Cost
Cost to Gov
$2.72
$3.63
Total ITV
Cost to
DOD/MIST
Total ITV
Cost to AF
$2.72
$0.91
$0.00
Total ITV
Total ITV
Total ITV
Cost to Cost to DOD Cost to AETC
AETC/A3I
MIST
Schools
Measure Description: Report of annually computed cost efficiency of satellite broadcasting-total costs
divided by total student hours per student (for Government and service or agency basis)
School Cost Effectiveness
Develop America's Airmen Today ... for Tomorrow
Interactive Television is free for any AETC School!
. . . Because satellite costs centrally funded by AETC/A3R
. . . And what could be more cost-effective than adding
distance learning programs at no additional cost?
So if we are to maintain a “culture of cost consciousness,”
why aren’t more schools demanding satellite?
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
GATES
Develop America's Airmen Today ... for Tomorrow
GOVERNMENT ALLIANCE FOR TRAINING & EDUCATION BY
SATELLITE
Satellite—the best kept secret
in the distance learning industry
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
So why the secret?
Develop America's Airmen Today ... for Tomorrow
• Satellite not frequently considered for distance
learning—often considered exotic and expensive
• Panacea syndrome—Web is the answer for all
distance learning
• Little awareness of the benefits of satellite technology
• Some schools in Fed Gov model themselves after
academic institutions that cannot use enterprise-wide
solutions
• Little awareness of its extensive use in corporate
America and in Federal Government
. . . so who IS using satellite?
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
Corporate Satellite Networks
Develop America's Airmen Today ... for Tomorrow
A.G. Edwards
Georgia Pacific
Microsoft
Anheuser-Busch
Harley-Davidson
Orkin
Bank of America
Hewlett-Packard
Pfizer
Boeing
Home Depot
Safeway
Caterpillar
HUD
Square D
Channel One
Intel
Staples
Cisco
JCPenny
State Farm
Dillards
Kroger
SYDA
Edward Jones
Lowe’s
Unisys
Federal Express
Macy’s
USPS
Ford
McDonald’s
Wachovia Bank
General Electric
Merrill Lynch
Wal-Mart
Air University: The Intellectual and Leadership Center of the Air Force
The larger the enterprise,
the moreStudent
efficient
We Make a Difference…One
at a Timesatellite becomes
What is the ATN Advantage?
Develop America's Airmen Today ... for Tomorrow
• Academic Effectiveness – AF Schools have experienced student
performance equal to resident—instructors, overwhelmingly, are
“very satisfied” using ITV to meet course learning objectives
• Academic Efficiency – Gets students away from office
distractions—essential for multi-hour / multi-day courses
• Mission Effectiveness – ATN is mission-centric—optimizes
pacing—controls length of instruction and time of completion
• Rapid content dissemination – Content kept current through
immediate & frequent updating by instructor—not outsourced
• Rapid Deployment – Additional sites can be quickly and
inexpensively installed
• Cost effectiveness – Very lean operations (staff of 5)—ATN costs
AETC $2.72 per student-hour vs. $45.16 (travel & per diem) for in
residence—no up-front development costs—centralized funding
allows AETC schools to participate at no cost to them
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
What is the ATN Advantage?
Develop America's Airmen Today ... for Tomorrow
• Advanced technology – Using HDTV & IP to reach classrooms and
to reach desktops for short programs—moving video instruction
from anywhere to anywhere
• Global reach – Meeting DL requirements through single,
standardized, enterprise-wide network—and coverage is expanding
across DOD
• Visionary approach – GETN is the the only interagency network
dedicated to DL—alliances with other government agencies allows
sharing instruction and facilities, and reduces costs by collective
purchase of technology and bandwidth
• Continuing Growth in Applications—Can be used for guest speaker
programs, Public Affairs Office programs, MAJCOM CC calls, town
hall meetings, & emergency/deployed com
• Supports AETC aims – Increase blended learning opportunities,
reduce costs of educating & training our warriors—substantially
promoting our “Culture of Cost Consciousness”
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
When you need it NOW!
Overview
Develop America's Airmen Today ... for Tomorrow
•
•
•
•
•
•
•
•
•
Who are we?
What are ATN, DETN, GETN, & GATES?
Who are our customers?
What are our processes & responsibilities?
How do we know how well we are doing?
What is the ATN Advantage?
Where are we going?
Management Highlights
Challenges & Opportunities
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
ATN/DETN Next Generation
Develop America's Airmen Today ... for Tomorrow
• Reaching the desktop
- Transmitting ATN/DETN programming DOD-wide through DISA’s Global
Content Delivery Service (GCDS)
- Meeting requirement for short-duration applications (e.g. ~ 1 hr), not
requiring classroom environment or live audio interaction
Where Are We Going?
Develop America's Airmen Today ... for Tomorrow
Air Force Channel – Akin to the Pentagon Channel,
but more targeted: Dedicated channel for
historical & current content
Guest Speaker programs within AETC & NMUSAF &
affiliate museums, AFIT, AU (History Channel), &
ATN for distribution of lecture series
AF & MAJCOM info distribution
Public Affairs Office programs
AF & MAJCOM info distribution
MAJCOM CC calls
Town hall meetings
Emergency/deployed com
DMA applications
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
Overview
Develop America's Airmen Today ... for Tomorrow
•
•
•
•
•
•
•
•
•
Who are we?
What are ATN, DETN, GETN, & GATES?
Who are our customers?
What are our processes & responsibilities?
How do we know how well we are doing?
What is the ATN Advantage?
Where are we going?
Management Highlights
Challenges & Opportunities
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
ATN PMO Best Practices
Develop America's Airmen Today ... for Tomorrow
• Design of a primary Unit Functional Operating
Instruction brings under “one roof” all essential aspects
of an organization. The OL-A OI describes & directs:
 Mission and function.
 Organization
 Authorities & responsibilities
 Functional management
 Contingency operations.
 Background information/short history
 Functional assignments by unit position
 General overview of the mission
 Job functions & major services performed, & customers
Air University: The Intellectual and Leadership Center of the Air Force
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87
Management Highlights
Develop America's Airmen Today ... for Tomorrow
• Design of a Unit Program Management Review
 Covers all essential items to ensure mission
accomplishment—conducted biweekly. Ensures main
goals are always up-front.
 General Status & Key Metrics
 Review of all “Type A” goals (keyed to Unit Master
Project List which includes “A,” “B,” & “C”-type goals)
 List & Record of Recurring Task Accomplishment
 Calendar of Events
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88
Management Highlights
Develop America's Airmen Today ... for Tomorrow
• How we’ve reduced costs to AETC:
 Partnered with other agencies to share costs: NPS
($87K—direct reduction to AETC),
 Successfully applied funding to DOD-VA JIF for $7.861M
-- 2 HD channels—shared usage
-- Studio & uplink upgrade
-- Streaming capability to desktops
 Solicited support from AFRC—AFRC bought $170K worth
of HDTV upgrade equipment
 AFRC pays $102K for channel, available for joint use
 AFIT/CE purchased $27K HD cameras for OL-A
Air University: The Intellectual and Leadership Center of the Air Force
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89
Management Highlights
Develop America's Airmen Today ... for Tomorrow
• Awards received:
•
•
•
•
•
•
2013 Elearning! Media Gp “Top Learning Organization Award” for AF
2012 Elearning! Media Gp “Top Learning Organization Award” for AF
2012 FGDLA: “Five-Star Award” for DOD-VA MIST program
2011 Elearning! Media Gp “Top Learning Organization Award” for AF
2010 GSA Training Conference: “Technical Excellence” for GETN
2009 ACT/IAD: “Intergovernmental Solutions Award” for GETN
• Awards given (new DETN awards):
•
•
•
•
•
•
•
•
•
2013 Outstanding Instructor
2013 Outstanding ITV Team
2012 Champion Award (AFRC)
2012 Champion Award (AU/A3/6XR)
2012 Champion Award (AFNIC)
2012 Outstanding Instructor
2012 Outstanding ITV Team
2011 Outstanding Instructor
2011 Outstanding ITV Team
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
90
ATN PMO is a member of . . .
GATES
Government
Alliance for
Training &
Education by
Satellite
www.nab.org
gates.govdl.org
www.usdla.org
www.salt.org
FEDERAL GOVERNMENT DISTANCE LEARNING ASSOCIATION
www.fgdla.us
www.astd.org
Overview
Develop America's Airmen Today ... for Tomorrow
•
•
•
•
•
•
•
•
•
Who are we?
What are ATN, DETN, GETN, & GATES?
Who are our customers?
What are our processes & responsibilities?
How do we know how well we are doing?
What is the ATN Advantage?
Where are we going?
Management Highlights
Challenges & Opportunities
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
Challenges & Opportunities
Develop America's Airmen Today ... for Tomorrow
• AU can do more for nothing extra: Still room for
more AU schools to get “free” distance learning—
but need to increase advocacy of ATN at M-GAFB
• Some TDYs, while not mission critical, are mission
essential: HUB & NAB – funding through DOD is
no problem—any relief in sight?
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
93
Satellite Delivery
Develop America's Airmen Today ... for Tomorrow
Effective . . .
Efficient . . .
Anytime . . .
Anywhere . . .
NOW!
Air University: The Intellectual and Leadership Center of the Air Force
We Make a Difference…One Student at a Time
Promoting, Managing, and Delivering Instructional broadcasting
for the Air Force’s Distance Learning Programs
Integrity - Service - Excellence