Council on Aging Windsor-Essex
July 2014
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635 Mc Ewan Avenue
Windsor Ontario
N9B 2E9
Phone (519) 254-9342
Fax
(519) 254-1869
Email Information@councilonaging.ca
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The Council on Aging Windsor-Essex County
would like to thank;
New Horizons for Senior Programs Canada
Council on Aging, Frontenac-Kingston
Jeanette Ware-Mikhael
Alison Butler
Researcher
Co-ordinator
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The purpose of this guide is to prepare and
give you helpful hints on a possible visit to
the hospital. It will also contain a list of
community resources and support services
that are available in you area.
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What to discuss with your Doctor BEFORE your
hospital stay;
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Understand your condition and what will occur so you can make
informed decisions about your health care
You have the right to accept or decline any assessments or
treatments
Pre-admission will provide you some education to increase your
understanding of the procedure and this may address any concerns
you may have
Ask any question about your stay and discharge
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1.
How will I feel before, during and after?
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What are the possible and potential complications?
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What will happen if I don’t have the treatment or if I delay
making a decision?
What are my other options?
What medications will be required (before/after) and what
are the side effects?
What are the cost for the medication or other related costs?
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7. What are the times and dates of any follow up appointments?
8. What will I be able to do when I return home if that is
possible?
9. What activities will I need help with at home?
10. How long will I need this help?
11. Are there any services available to me at home?
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Talk with your health care providers and talk to
them about;
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Do you live alone?
Do you have relations or friends that can help you when
you return home?
Do you concerns about your memory?
Do you have any concerns about returning home?
Do you have any other health issues?
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Your OHIP number
Supplementary insurance (e.g. Green Shield)
All medication in the original bottles including;
non-prescription, over the counter, herbals and
creams
Advanced Directives for Personal Care
Personal toiletries
Eyeglasses and hearing aids (extra batteries)
Assistive devices i.e. walker or cane
Small amount of money for incidentals
Do not bring valuables, credit cards,
jewelry or perfumes
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This is a team effort with you, CCAC
(Community Care Access Centre) and health
care professionals.
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What is the anticipated date of discharge?
What will I be able to when I get home?
What assistance will I need and for how long?
Will I need special equipment?
Ask for a list of contact names, numbers service
providers and applicable fees?
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Insurance
Medications
Power of Attorney
Education about your condition
Tell your family and close friends you are
going to be in the hospital
Directions and plan of care
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There are two types;
Power of Attorney for Personal Care
Power of Attorney for Property
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CCAC staff can assist you by;
Helping you understand your options
Providing information about LTC homes and costs
Determining suitability and eligibility for placement
Providing assistance in the application process
CCAC Windsor Office
5415 Tecumseh Road East (2nd floor)
Windsor, ON N8T 1C5
519-258-8211 or 1-888-447-4468
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CCAC can help with community care providers
and co-ordinate the following services. They
offer a wide range of options.
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Nursing
Personal support
Physiotherapy
Occupational therapy
Speech therapy
Social worker
Nutritional counseling
Medical supplies and equipment
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Meal delivery and dining programs
Homemaking and home help
Caregiver relief
Transportation
Community dining
Friendly visiting
Supportive housing
Adult day Programs
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When it is not longer possible to live independently, CCAC will
coordinate applications to LTC homes. Long Term Care
Homes are funded and regulated by the Ministry of Health
and Long Term Care. You can visit their website for
information on homes in your area or call CCAC.
Retirement Homes
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Provide light assistance
Are privately owned and operated
Do not receive funding from the Ministry of Health and Long
term care
Nursing Homes
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Are funded and regulated by the Ministry of Health and Long
Term Care
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Making this decision is extremely difficult, especially in a
time of crisis.
Ask someone you trust to recommend and/or accompany
you to appointments to visit the facilities of your choice.
Talk with your CCAC Case Manager to help you narrow
down your choices and what specific facilities can meet
specific needs (i.e. oxygen, scooters).
Make a list of questions you want to ask.
Check the facility Review Summary Report at
www.health.gov.on.ca
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There are many questions to ask, theses are just a few.
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Is the staff warm, friendly and concerned?
Do the residents look content and well cared for?
Is there a tone of dignity and respect?
Is the home accredited?
What does the cost include? What is extra? How is billing
arranged?
Is it convenient for family and friends to visit?
What is the policy re vacations and leaves?
Are family members involved in planning for the residents care?
Is there flexible visiting hours and private areas for visitors?
Does the home support an active Family Council?
Is you family Doctor able to continue providing care?
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Is the home able/willing to meet you religious, cultural
language and dietary needs?
Do the activities sound appealing? Is there
transportation available for outing’s and appointments?
What is the cost?
Does clothing have to be labeled before admission?
What is the policy re meals, guests, having food brought
in?
What is the policy re smoking, non-smoking, and
alcohol?
What special needs can be accommodated?
Can you bring your own furniture?
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Health Care Connect
Clinics
Urgent Care Clinics
Essex County Nurse Practitioner-Led Clinics
Community Health Centres
City Centre Health Centres
Family Health Teams
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211 is a three-digit phone number and website
that provides information and referrals to
community and social services in Ontario
It has information on 56,000agencies and services
It is open 24 hours a day and is available in more
than 150 languages
www.211ontario.ca
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Community Support Services help to maintain your
safety and independence while living at home.
Services can be delivered in your home or at
different locations in the community
(profit, non-profit or private companies).
These services encompass; medical, education,
nursing, personal support and social services. This
includes assistance with essential activities of daily
life.
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Services are provided for crisis intervention and support
for active seniors, seniors with physical limitations,
cognitive impairments, and/or complex needs.
A Registered Social Worker will assist and support you by
offering counseling, intervention and referral
information. This usually conducted in your home,
however other locations maybe arranged.
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Client Intervention and Assistance Program
Elder Abuse Prevention Program
Family Services Windsor-Essex
ABC’S of Fraud
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There are community agencies that provide
transportation for older adults. Please note
there is usually a fee associated for services.
There maybe restrictions, call for details and
accessibility.
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There are many Elderly Person’s Centres
that offer health related and
community services
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Assistive Device Program (ADP) provides consumer centered support and funding.
Enabling Increased independence through access to assistive devices.
ADP cover over 8,000 pieces of equipment or supplies. ADP may pay up to 75
percent of the cost or may be a fixed amount. Equipment must be through
venders registered with ADP.
Other sources;
 Client
 Voluntary/charitable organizations
 Social Services
 Veterans Affairs Canada
 Insurance Policies
 Relatives/friends
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To be eligible, you must:
 Live in Ontario
 Have substantial impairment that is expected to last one year
or more and makes it hard for you to take care of your self,
take part on community life or activities
 Qualify financially
Sources of funding;
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Residential Rehabilitation Assistance for Disabled Persons
Home and Vehicle Modification Program
Insurance
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Disability Income Support Program (ODSP)
Gains Income Supplement
Ontario Tax Credits
OAS
GIS
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Please note that information presented in this
publication was deemed to be accurate at the time
of printing.
The Council on Aging, Windsor-Essex County
cannot be held responsible for changes, listed
programs, or agency availability.
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