CORPORATE OVERVIEW:
A CompuCom Snapshot
© 2006 CompuCom Systems, Inc. All rights reserved. CompuCom is a registered trademark of CompuCom Systems, Inc.
The names and logos of any companies or products mentioned herein may be the trademarks of their respective owners
in the United States, Canada, and/or other countries.
Introduction
Getting to Know CompuCom Systems
INTEGRATING IT. DELIVERING VALUE.
Who we are
What we do
How we’re unique
Who relies on us
Why select us
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Who We Are
Purpose, Commitment, Values
“CompuCom is committed
to helping your business
perform at peak levels by
delivering IT services of
excellent quality and
enabling you to drive
greater business value.
And we do it better than
anyone else.”
James W. Dixon
President & Chief Executive Officer
CompuCom Systems, Inc.
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Who We Are
CompuCom Quick Facts
WE ARE AN ESTABLISHED IT PROVIDER WITH A STRONG TRACK RECORD OF SUCCESS.
U.S. Based Company Headquartered in Dallas, Texas
Founded in 1987
Financially Strong with over 17 years of Profitability
Thousands of clients in various industries
100+ sales and service locations across North America
6,200+ associates
42,000+ industry certifications
1,000+ application services consultants with Microsoft, IBM, and
Sun Microsystems expertise
Consistent Service Delivery Methodology
ISO 9001:2000, ITIL, and Six Sigma certifications
Operational Centers in New Jersey, Texas, Georgia, Colorado,
Washington State and Toronto, Ontario
Recognized by leading IT industry analysts as a leader in service desk,
deskside support, and service excellence
Longstanding relationships with top service providers, hardware manufacturers,
and software publishers
Owned by Platinum Equity, which has 45,000 employees and $8+ billion
in revenue, operates 22 businesses, and is #18 on Forbes’ America’s Largest
Private Companies list
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Who We Are
Purpose and Commitment
COMPUCOM IS COMMITTED TO DELIVERING MEASURABLE VALUE FOR OUR CLIENTS.
CompuCom Systems is a leading IT managed services provider
that helps organizations maximize resources and achieve
continuous improvement.
Our unique Integrated Infrastructure Management™ solution,
coupled with our consulting and application services, enables
clients to advance the effectiveness of their technology
infrastructures, while driving down costs, improving quality,
and expanding the business value they derive from IT.
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Who We Are
Core Values
COMPUCOM’S CORE VALUES ARE CENTRAL TO WHO WE ARE AND HOW WE DO BUSINESS.
Win/Win
A successful business outcome happens when all parties have a win—
our customers, associates, partners, and shareholders.
Integrity
We do what we say we are going to do.
Excellence
We are committed to delivering excellence in everything we do.
Respect
We respect the rights and dignity of each individual.
…with a sense of urgency!
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What We Do
Services, Hardware, Software
CompuCom helps you
accomplish your business
objectives by providing the
comprehensive strategy,
assessment, procurement,
implementation, integration,
and support services that
will help you derive
maximum value from
your IT operations.
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What We Do
Services
COMPUCOM PROVIDES A COMPREHENSIVE SUITE OF INTEGRATED IT SERVICES.
Managed services
Integrated Infrastructure Management™
Service desk support
Deskside support
Install/move/add/change support
“Break/fix” hardware and software support
Remote device monitoring and management
Enterprise operations center
Systems integration
Asset life cycle management
Event technical support
Business continuity/disaster recovery
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What We Do
Services
(Continued)
COMPUCOM PROVIDES A COMPREHENSIVE SUITE OF INTEGRATED IT SERVICES.
Application services
Contract consulting and staffing
Quality assurance and testing
Custom development
Professional services
Technology consulting
Assessments
Implementations
Rollouts and migrations
Training
Authorized service centers
Warranty repairs
Asset redeployment and disposal
Parts management
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What We Do
Software
OUR RELATIONSHIPS WITH PROMINENT SOFTWARE PUBLISHERS ARE VERY STRONG.
Procurement
Licensing
Compliance
Reporting
Training
Partners
Adobe/Macromedia
CA
NetManage
Altiris
Hewlett-Packard
Novell
AttachmateWRQ
IBM
Symantec
BEA
LANDesk
Trend Micro
BMC Software
McAfee
VMware
Business Objects
Microsoft
Websense
Citrix
NetIQ
WebTrends
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What We Do
Hardware
COMPUCOM IS A VENDOR-INDEPENDENT HARDWARE PROVIDER WITH KEY PARTNERS.
Procurement
Configuration and imaging
Logistics and distribution
Supply chain management
Authorized warranty repairs
Partners
American Power Conversion
Hewlett-Packard
Network Appliance
Apple
Hitachi
Panasonic
Cisco Systems
IBM
Sony
EMC
Kingston Technology
Sun Microsystems
Emulex
Lenovo
Toshiba
Epson
Lexmark
ViewSonic
NEC
Xerox
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How We’re Unique
Integrated Infrastructure Management™
CompuCom is committed
to helping you achieve
synergy among your
IT services, hardware,
software, processes,
and business strategy
through our unique
Integrated Infrastructure
Management™ solution.
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How We’re Unique
CompuCom is Different
WE ARE A SINGLE-SOURCE FOR INTEGRATED SERVICES, SOFTWARE, AND HARDWARE.
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How We’re Unique
Integrated Infrastructure
Management™ (IIM)
COMPUCOM’S IIM APPROACH DELIVERS GREATER EFFICIENCY AND EFFECTIVENESS.
CompuCom leverages our Integrated
Infrastructure Management™ (IIM)
solution—a unique, proven methodology
that assesses the maturity of your IT
organization’s integration—to enable
you to:
Better integrate the management of your
IT services, software, and hardware
Favorably rebalance your ratio of on-site,
remote, and self-assisted support
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How We’re Unique
IIM Maturity
COMPUCOM EXCELS AT HELPING OUR CLIENTS MATURE THEIR IT INFRASTRUCTURES.
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Who Relies on Us
Thousands of Clients Across North America
CompuCom serves a
diverse clientele—several
thousand strong—across a
variety of industries. And
we are proud of the many
longstanding relationships
we have developed with
our clients over the past
19 years.
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Who Relies on Us
Clients
COMPUCOM HAS A STRONG, VARIED CLIENT BASE ACROSS NORTH AMERICA.
Thousands of Fortune 1000 and mid-market clients
Locations and engagements all across the United States
and Canada
High contract expansion and renewal rates
High client referenceability rates
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Who Relies on Us
Technical Expertise
COMPUCOM’S CLIENTS LOOK TO US FOR TECHNICAL KNOW-HOW AND LEADERSHIP.
ISO 9001:2000, ITIL, and Six Sigma certifications
Microsoft Premier certifications
Gold Certified Partner for Support Services, Enterprise Management,
and Security Solutions
Certified Professional (MCP) for Technology Implementation
Cisco Systems Gold Certified Partner in the USA and Authorized
Wireless LAN Specialization
Certified Information Systems Security Professional (CISSP)
certification
SSPA Support Center Practices (SCP) certification
CompTIA A+ certification (90%+ of all field service associates)
CompuCom’s internal service desk, customer service, technical
troubleshooting, and client-specific certifications (100% of all
service associates)
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Who Relies on Us
Industry Expertise
COMPUCOM HAS EXPERIENCE IN A NUMBER OF KEY INDUSTRIES.
Financial services
Retail
Fast food
Energy and utilities
Manufacturing
Travel and hospitality
Healthcare
Telecommunications
Information technology
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Why Select Us
Performance, Quality, Value
CompuCom offers a
unique combination of
IT services, hardware,
and software. We deliver
“tier one” quality and
performance at a “tier
two” cost. And our
integrated approach
drives improved efficiency
and effectiveness, and
therefore, greater value
for our clients.
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Why Select Us
Quality and Performance
COMPUCOM’S PERFORMANCE IS A DIRECT RESULT OF OUR FOCUS ON SERVICE QUALITY.
Client satisfaction rates that consistently exceed industryaccepted standards
Associate retention levels that are considerably higher
than industry averages
Recognition for excellence from leading IT industry analysts
and the industry itself
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Why Select Us
Recognized Excellence
COMPUCOM HAS RECENTLY RECEIVED NUMEROUS IT INDUSTRY ACCOLADES.
Named a “Strong Performer” in Forrester Research’s Wave™ Report on
the Integrated Service Desk and Desktop Outsourcing Market - 2006
Ranked as a Help Desk and Desktop Support Services Leader in Gartner’s
Magic Quadrant report
Winner of the Help Desk Institute’s Team Excellence Award in 2005; finalist
in 2004, 2003, 2002 and 2000
Diamond Customer of the Year Achievement Award from AIT Worldwide
Logistics - 2005
Ranked #113 on InformationWeek 500 Listing of Technology Innovators - 2005
Winner of the Outsourcing Center’s Best Process Improvement Award for
E.&J. Gallo Winery (in conjunction with the Sourcing Interests Group)
Winner of SSPA’s Outsource Support Providers, Help Desk, and Hall of
Fame Achievement STAR Awards
Winner of IBM’s Best of the West Customer Services, Customer Engineer
of the Year, Premier Status, and Top Performer—International Information
Systems Awards
Winner of Hewlett-Packard’s AllStar Partner Award
Winner of RealMarket’s User’s Choice Award
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Why Select Us
Our Value Proposition
COMPUCOM OFFERS YOU…
A unique combination of IT services, Application Services,
Software, and Hardware
“Tier one” quality at a “tier two” cost
An integrated approach that drives effectiveness and efficiency,
and therefore, delivers business value
CompuCom Systems
INTEGRATING IT. DELIVERING VALUE.
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Now that you know CompuCom,
we’d like to get to know you…
© 2006 CompuCom Systems, Inc. All rights reserved. CompuCom is a registered trademark of CompuCom Systems, Inc.
The names and logos of any companies or products mentioned herein may be the trademarks of their respective owners
in the United States, Canada, and/or other countries.