®
ECM Product Vision & Strategy
Ken Bisconti
Vice President, ECM Products and Strategy
IBM Software Group
February 2009
© 2008 IBM Corporation
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Enterprise Content
Demand
A Growing Strategic Asset
…A typical company has 5 to 20
different content management
systems and repositories…*
Content volumes are
estimated to grow at
80% annually.**
Operation
Innovation
Application Focus
•Gartner Research, "Consider Three Issues When Implementing an ECM Strategy," (ID: G00137164);
**IBM Estimate Based on Various Industry Studies
© 2008 IBM Corporation
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Retire
ECM Platforms
Print Output Mgmt
ECM Applications
Partners / Agencies
Retention & Destruction
Imaging
Capture
Index
Store
Users
Search,
Retrieve,
Process
Output & Delivery
Search,
Retrieve,
Process
Documents
Capture
Index
Store
e-Forms
Processing
Web
Manage
Devices
e-Statements
Discovery & Compliance
Index
Validate
Process
Create
Document
Management
Content
Leverage
Records
Administrators
Create
Approve
Publish
Web Content
Build
Additional Content
Create
Process
Submit
Capture
Archive
Supervise
email
Integrate
Federate
Search
Repositories
© 2008 IBM Corporation
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Organizations Achieving Significant Results Using IBM ECM...
Customer Successes
Cut processing time
from weeks to 2
days
64% increase in
online revenues
Improved
application
performance and
search to address
regulatory concerns
Document
transmittal cost
savings of 35-40%
Increased revenue
by $115M
Saved $5M over 5
years
UVW
Eliminated all paper
documents for large
cost savings and
facilitate
compliance
Consolidating 915
websites yields
$45M ROI
IBM
Europe – Social
Security Agency
cuts costs 25%
Expects $500,000
ROI with its Mobile
Office Wireless
Solution
ECM
© 2008 IBM Corporation
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Companies are Using IBM ECM to Increase Profit Margins,
Improve Customer Retention and Grow Market Share
23
of the top 25 Banks
25
of the top 25 Insurers
250+
In Communications
1300+
Governments
1200+
Manufacturers
More than 80 of the Fortune 100 are using IBM ECM
© 2008 IBM Corporation
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ECM Trends
Risk
More than 50% have no confidence in the
integrity of their information *
Control
Everyone needs access to information
Volume
Volume & impact of paper is overwhelming
Simple
Greater simplicity and consistency for
end users needed
Speed
Shorter time to value required
* AIIM Global Survey 2008
© 2008 IBM Corporation
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IBM Agile ECM
empowering better decisions faster
IBM Agile ECM helps companies
make better decisions faster by:
● Managing all forms of
content
● Optimizing associated
business processes
● Enabling compliance
through an integrated
information infrastructure
© 2008 IBM Corporation
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IBM Agile ECM
Product Strategy
Pervasive
Persuasive
Business
Agility
Enterprise
Compliance
Active
Content
Content
Anywhere
© 2008 IBM Corporation
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Collaboration
Office
Productivity
WCM
Forms
Mashups
Business
Optimization
Enterprise
Rules
Performance
Management
Business
Spaces
Business
Intelligence
Dynamic
Processes
Trusted
Information
SOA
Information
Integration
ESB
Structured
Data
Transactions
TSM/HSM
Information
Infrastructure
Protected
Storage
Tiered Storage
Content reference customer
© 2008 IBM Corporation
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Ribbon Bar
ECM Command
Group
© 2008 IBM Corporation
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Custom Task
Panes
Custom Task
Panes
© 2008 IBM Corporation
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ECM integration with Lotus
Quickr
Documents can be filed in P8
or CM8 libraries with a “stub”
for easy access for the Quickr
user
© 2008 IBM Corporation
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BPM reference
© 2008 IBM Corporation
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ECM “Mashups”
ECM Header
ECM Doc Viewer
ECM Work Data
ECM Step Completion
ECM Attachments
© 2008 IBM Corporation
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Industry Guides
Roadmaps, Reference Architectures, Workshops
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© 2008 IBM Corporation
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Records Management
& Federation
Advanced
Classification
Partner
IBM Strategy
for
Solutions
Enterprise Content
Compliance & Discovery
eDiscovery
Management
& Analysis
Content
Collection &
Archiving
Compliant
Information
Management
ECM Platform
Information Infrastructure
© 2008 IBM Corporation
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IBM Content Collection and Archiving Architecture
Modular and Extensible … Powered By New Task Routing
Policy &
Source Connectors
MESSAGING / E-MAIL
 Microsoft Exchange
 Lotus Domino
 PST content
 Instant Messaging (3rd party)
 NSF content
FILE SYSTEMS
 Microsoft File System
 Desktops
 Other File Systems
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OTHER
 Microsoft SharePoint
 Lotus Quickr
 IBM Content Integrator
 CMIS
 Tivoli Storage Manager
 Backup Tapes
CUSTOM
 API Support
Task Routing
Engine
Target Connectors
Task Connectors
IBM NATIVE
 FileNet P8
 CM8
 FileNet Image Services
 Tivoli Storage Manager
INTERNAL TASKS
 Copy / Move / Delete / Stub
 De-Duplication
 Rules-Based Classification
CUSTOM / OTHER
 Microsoft File System
 IBM Content Integrator
 CMIS
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2
EXTERNAL TASKS
 Records Declaration
 Advanced Classification
 Rendering (3rd party)
CUSTOM TASKS
 API Support / Partner Apps
 Encryption
 System Lookups
 3rd Party Rules / Policy Mgt
Available now
Future options
© 2008 IBM Corporation
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eDiscovery Search & Analytics
Efficient litigation response enabled by proactive info management
Increase agility, improve defensibility, and lower cost of eDiscovery response with targeted tools to
retrieve, hold, manage, assess and intelligently cull collected electronic information
IBM eDiscovery Manager
• Tool for authorized IT users to help respond to discovery
requests from legal
• Create and manage cases; search, assign, hold, preview,
and export collected content
• Built on and integrated with ECM platform with full
auditability for chain-of-custody
IBM eDiscovery Analyzer
• Early case assessment and smart culling for legal
professionals and litigation support specialists
• Smart refinement of case collections to help dramatically
reduce eDiscovery costs
• Advanced conceptual search and content analytics for
rapid case insight
© 2008 IBM Corporation
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IBM ECM Discovery Vision
Enabling better business outcomes from enterprise content
Content Classification
IBM Classification Module
Content Access
IBM OmniFind Search
Insightful Content
visibility & business insight
Organized Content
in IBM ECM repositories
Search & Analytics
Solutions
IBM Content Analyzer
IBM eDiscovery Manager
IBM eDiscovery Analyzer
Disorganized
or Lost Content
© 2008 IBM Corporation
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Leveraging Enterprise Content Management
Global Enterprise
Scale & Reach
Your strategy should enable rapid
growth while minimizing cost and
risk as you scale from servicing
individual users to a global
enterprise.
Groups
Individuals
LOB
 Heterogeneous enterprise content
 Integrated enterprise processes
 Compliance policy management
 Master Metadata management
 Legal discovery
 Information Lifecycle Management
 Shared content repositories
 Persuasive collaboration
 Automated business processes
 Retention and records management
 Contextual search and semantics
 Manage content for compliance
 Content authoring
 Basic collaboration
 Web content management
 Archiving
 Simple search
 Create, Contribute & Consume content
 File share
Sophistication
© 2008 IBM Corporation
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®
IBM ECM Product Strategy
Ken Bisconti, VP Products and Strategy
© 2008 IBM Corporation
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