Draft Statement of Work (SOW)1 – Template2
<COMPANY>
I.
Company Introduction
<Specific Client Company background & background: Provide a brief background of the
company, the products you make, the locations you are in, delineate what makes you
different and a coveted target for relationship with a potential provider. This introduction
can include product/company/industry growth information; safety history; credit status;
publically or privately held, etc. Describe you work environment; 5x24; 7x24; shift
configurations, number of customer per location. Provide all information that will help the
Temporary Labor Provider (TLP) understand your business and your work environment
better. The more they know the better job they will be able to do for you.>
II.
SOW Introduction & Background
This document is intended to outline and define the scope of services and the work
requirements to be provided by the Temporary Labor Provider (TLP) in support of
<COMPANY>’s manufacturing operations at their locations in <LOCATION>. The TLP shall
provide a complete on-boarding service for manufacturing direct labor in the interest of
achieving the lowest total cost of product manufacturing. This outsourced service shall
demonstrate the design, implementation and end-to-end operational capability that best
prepares manufacturing workers for a medical products environment.
Production labor is a very large part of <COMPANY>’s overall product cost. As such it
deserves the assurance of a proven, consistent, effective and sustainable TPL solution. Like
any other product or service, the ultimate measure of worth is the total value provided;
that is most often the lowest total cost that does not compromise quality or compliance.
The TLP shall submit a proposal for services and products that meet the requirements
herein.
1
This document is being provided as an aid to medical device & healthcare product manufacturers for the purpose
of improving the effectiveness and compliance of their temporary labor procurement process. It shall not be used
in part or in whole for any other commercial purpose; nor is it intended for use by any other organization other
than a medical device or healthcare product manufacturer.
2
This State-of-Work (SOW) Template is provided as is without any guarantees or warranty. In association with the
product, Operon Resource Management makes no warranties of any kind, either express or implied, including but
not limited to warranties of merchantability, fitness for a particular purpose, of title, or of non-infringement of
third party rights. Use of the product by a user is at the user’s risk.
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III.
Scope of Work
The scope of work for this <MANAGED SERVICES / ON-SITE MANAGEMENT / OUTSOURCED
/ END-TO-END / ON-BORADING / CONTINGENT LABOR> service (SERVICES) shall include the
process design, planning, execution, and implementation of the necessary elements that
ensure the on-going daily delivery of properly prepared contingent (temporary) workers.
This shall include the necessary recruitment, screening, training, orientation and workforce
management activities to meet the production labor needs of <COMPANY>.
A.
Program Plan of Implementation & Transition
The TLP shall develop a comprehensive Implementation Plan outlining all program
elements in a Gantt chart. Milestones completion dates will be delineated for key
program elements including, but not limited to:
1.
2.
3.
4.
5.
Service Contract fully executed
Initial <COMPANY>review and approval of the Implementation Plan
Requirements Definition Phase
On-Site Facilities Assessment to accommodate On-Site Support Model (delineate
any <COMPANY> responsible items)
On-Site Operational Readiness Demonstration
a.
b.
c.
d.
e.
f.
g.
h.
i.
j.
k.
l.
Recruitment Plan Presented
Subcontract Management Plan Presented (if any)
Applicant Testing, Screen, Training and/or Orientation Readiness
Demonstration
Management System Demonstration (how you plan to manage the
activity)
Key Personnel Acquisition (if any)
Time Collection & Reporting System Approach, Implementation & Testing
Key Program Metrics: What, when, by whom and how often
Program Reporting & Reviews
Payroll, Billing/Invoicing
Payroll & Payroll System Validation (from Site Location-s)
Treatment of Payroll Errors
Invoicing Approach with Sample Cycle
Other Associate Assignment Pre-Screening Requirements Demonstration (e.g.,
drug testing, background checks, DMV/RMV Violations, E-Verify, etc.)
7. Transition of the labor from the existing service (see below)
8. Quality Plan Presentation (how are you going to assure quality of the service and
product)
9. Safety & Injury Plan Presentation
10. Risk Mitigation/Management Plan
11. Program Progress Meetings Plan
6.
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For each key milestone listed indicate the person responsible for that task by name
(whether TLP, or <COMPANY> after initial review). The TLP shall indicate where each
person in the plan is geographically located and how they will assure their tasks
completion (e.g., individual contributor at branch location; central corporate function;
outside provider, etc.).
B.
Transition Service Providers
In the case of transitioning services (a new TLP replacing an existing one), the
transition and implementation of new service shall be accomplished without the
interruption or impact to existing production schedules. Moreover, the transition
process shall be executed in accordance with the guidelines and spirit of the
American Staffing Association’s Code of Ethics (https://americanstaffing.net/asa/asacode-of-ethics/).
The scope of these SERVICES shall include, but not necessarily limited to:
1.
2.
3.
4.
5.
C.
The testing, evaluation, screening and qualification of applicants to specific
<COMPANY> position requirements.
The training of qualified applicants in the basic process elements for the medical
products industry <AND OTHER SELECT ELEMENTS OF THE INDUSTRY – E.G., THE
PLASTICS INJECTION MOLDING ENVIRONMENT; OR FILL-FINISH & PACKAGING
ENVIRONMENT, ETC.> at <COMPANY>.
The orientation of qualified applicants to the unique culture, policies, procedures
and other nuances of the <COMPANY> corporate & production environment.
The reporting and reviewing of key performance metrics and user feedback on a
regular basis.
The TLP shall outline other services that are a part of their standard business
model or value proposition; and are a part of this offering. If these other services
are not part of the offering as presented by the TLP’s proposal, it shall be clearly
identified as such.
Work Requirements
The difference between a highly effective and a moderately effective TLP’s system
can results in significant avoidable costs. As such, and as a premise to work
requirements, the TLP shall show objective evidence of certain demonstrated
capability. This shall include, but not be limited to:
1.
2.
3.
Demonstration of specific <COMPANY> requirement definition processes that
draws-out all relevant needs of the account/client.
<For On-Site Applications> Demonstration of specific account set-up processes
that ensure a well-defined, smooth, timely and effective site setup of staff,
facilities, operational and support system and their integration into <CLIENT’S>
environment.
Demonstration of specific design processes that ensure the effective
development of a consistent <COMPANY> tailored screening, training &
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4.
5.
6.
7.
orientation processes that optimize the elements of labor cost, product quality
and system compliance.
Demonstration of the management tools and processes to ensure an effective,
timely and controlled implementation of such a program; and delivery of
optimally prepared labor where and when required.
Demonstration of the (on-site) management system & tools necessary to
consistently and reliably execute these processes on a daily, weekly, monthly,
yearly basis.
Demonstration of the management reporting and review processes that provide
meaningful metrics and user feedback; to provide this information in the spirit of
driving out cost and improving product quality/system’s compliance.
Demonstration of internal / organizational processes, systems and controls to
ensure the overall & continued effectiveness and sustainability of the TLP’s
program.
In addition, the Work Requirements shall include:
8.
9.
Recruitment: The TLP shall describe their total recruitment strategy and plan to
assure the availability of production workers as defined by <COMPANY> (herein).
Qualification: The TLP shall outline their methodology and tools necessary to
ensure the skills, aptitude and behaviors of assigned workers. The TLP shall also
demonstrate how this objective data will be retained and made available to
support <COMPANY> internal audits as well as their customer’s, quality
management system audits. These skills, aptitude and behavior validations shall
include but not be limited to the following:
a. Reading Comprehension: To ensure that assigned workers have the ability
to read and understand production document to include Shop Work
Instructions (SWI’s), Device Master Records (DMR’s), Maintenance Manuals,
Material Safety Data Sheets (MSDS) and the like. To ensure that assigned
workers have the ability to accurately and completely collect data on Run
Sheets, Inspection Logs and the like. And to ensure proper operation of
equipment in accordance with directions.
b. Basic Math Skills: To ensure that assigned workers have the ability to
perform basic math functions such as adding, subtracting, multiplying, and
dividing; the ability to work with fractions, decimals and read a rule.
c. Decision Making / Critical Thinking Skills: To ensure that workers assigned
to more responsible positions have the ability/aptitude to make good
decisions.
d. Attention-to-Detail: To ensure that workers assigned to positions requiring
the ability to accurately distinguish between very similar objects.
e. Visual Acuity: To ensure that assigned workers can effectively read work
documents, safety materials and other documentation necessary to perform
their job properly and safely. To ensure that assigned workers have the
necessary visual acuity, or corrective eyewear, to identify product defects as
part of their job scope.
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f. Manual Dexterity: To ensure that assigned workers can effectively handle
and productively assemble small intricate parts (if applicable).
g. Work Ethic/Attitude/Quality/Dependability: Thru professional or
supervisory reference checking, and/or other tools that the TLP may possess
or acquire, verify that a candidate has the necessary qualities and character
to meet reasonable work requirements.
10. Pre-Hire Screening: The TLP shall demonstrate how they plan to provide pre-
assignment screening / testing for assigned temporary labor Associates. The TLP
shall also delineate any costs associated with ensuring or providing these
services. The specific services required include: <LIST REQUIREMENTS HERE
WITH VERY SPECIFIC PARAMETERS, E.G., DRUG TESTING, BACKGROUND CHECKS,
VISION TESTING, EDUCATIONAL VERIFICATION, PROFESSIONAL REFERENCE
VERIFICATION; OTHER SPECIFIC APTITUDES OR SKILLS VERIFIED.>
11. Training: As part of the overall screening process the TLP shall ensure the
applicants basic understanding and ability to comprehend, internalize and retain
key process and systems elements of <COMPANY>’s manufacturing
environment. The TLP shall also demonstrate how this objective data will be
retained and made available to support <COMPANY> quality system audits.
These training elements shall include (as applicable to <COMPANY>, but are not
limited to:
a.
Management Systems Overview
Introduce the concept and content of management systems to the new hire.
Outline the scope of ISO 9000, ISO 13485; ISO 14000 (as applicable) and the 21
CFR, Part 820 cGMP's as mandated by the FDA. Illustrate how all these come
together to form <COMPANY>’s Quality System and what the new Associate
must do to help maintain compliance to that system. Also introduces the
hierarchy of documentation that makes up a typical management system putting
emphasis on level-three documentation, like shop work instructions & device
master records as the primary manufacturing documents they will be using.
b.
cGMP Requirement Overview
Provide more comprehensive overview of the applicable elements of the
cGMP/QS requirements. As mandated requirements of the Food & Drug
Administration (FDA), expand upon the guidance elements of Current Good
Manufacturing Practices (cGMP’s) for workers in performing their job in this
medical products environment. The scope of the overview shall address
documentation requirements, traceability requirements, record keeping,
labeling, housekeeping & hygiene requirements as well as insect and pest control
practices.
c.
Gowning & Clean Room Protocol
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To ensure facility, systems and regulatory requirements, for all workers entering
a clean room, outline the essential gowning & clean room protocol requirements
to preclude contamination and to ensure safety. This overview shall be framed
around the requirements of ISO 14644, Part-5 yet structured to meet the specific
facility needs of <COMPANY>.
d.
Terminology & Visual Defects
In an effort to integrate the worker quickly into the <COMPANY> production
environment, and ensure a higher level of initial productivity, this overview shall
introduce some of the most commonly used terms and language in
<COMPANY>’s production environment. The overview shall also introduce the
typical defect conditions found in <COMPANY> production environment for
purpose of identifying product non-compliances.
e.
Process Documentation
Introduce the process / instructional documentation used in <COMPANY>
production environment to the new hire. At <COMPANY> this is commonly
referred to as a <WORK INSTRUCTION (W/I) / DEVICE MASTER RECORD (DMR) /
OTHER>.
f.
i.
If a Work Instruction (W/I): Ensure the understanding of the
document, its purpose & its structure, how the applicant determines
responsibility for a particular work instruction and where the new
temporary Associates finds instructional guidance to aid them in the
manufacture, inspection, labeling and/or packaging of the product.
ii.
If a Device Master Record (DMR): Ensure the understanding of the
document, its purpose & its structure; and the nature of its Federal
mandate via the Food & Drug Administration (FDA). Ensure awareness
that the DMR is the primary guidance document for the production of a
medical device at <COMPANY>. The DMR, which <COMPANY> has
adopted as their primary product specification and guidance tool, is a
compilation of records organized into a single document (or binder)
containing the routine procedures and specifications required to
manufacture a finished medical device. The DMR is an essential
document in that it will best ensure that <COMPANY> consistently
meets company or customer requirements. This overview shall also
address the Device History Record or DHR to the extent that the
manufacturing operator/assembler understands the whole-of-the
documentation process at <COMPANY> to best supports its
requirements.
Electrostatic Discharge (ESD) Protection
For those workers involved in specific assembly applications whose product
content includes the use of integrated circuits and other static sensitive
components, Electrostatic Discharge (ESD) Protection training shall be
administered. Assigned temporary workers shall be provided an overview of ESD
and the importance of personnel grounding, continuous monitoring, static
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control garments, and controlling static charges. It also addresses handling,
packaging and transportation of electrostatic-sensitive products.
g.
Warehouse & Distribution Center Orientation
For those temporary workers that are involved with the internal logistics / supply
chain process, (e.g., receiving, receiving inspection, staging, warehousing,
shipping or related material handling activity), an overview shall be provided that
outlines the typical flow of materials. The scope of the overview shall address
the process from raw material receipt to finished product shipment. It shall
identify and integrate all typical in-house supply chain activity that interfaces
with the production process. It shall provide a new entry-level temporary
logistics worker a “big-picture” introduction so they can assimilate the job
requirements more effectively and come down the learning curve more rapidly.
h.
General Safety Training
A general industrial safety overview shall be provided to each temporary worker
that is assigned to <COMPANY>. It shall address precautions and practices to
preclude personal injury. The scope of this overview shall include, but not be
limited to: Personal Protective Equipment (PPE), Trips & Falls, Back Injuries,
Blood Borne Pathogens, Hazard Communications (and related MSDS),
Logout/Tagout and Fire Safety. The successful completion of this program will be
required for every assigned temporary worker, prior to starting work.
i.
Forklift Qualification
Although <COMPANY>is responsible for ensuring the proper training of
personnel using motorized industrial trucks in its facilities, an overview and
screening tool shall be provided that ensures a worker’s understanding of proper
and safe industrial motorized truck operation. This overview/screening tool shall
be an adjunct pre-requisite to the <COMPANY>’s related Forklift Certification
Program as mandated by OHSA. The intent of the overview is to best insure a
well suited and pre-qualified candidate. This will 1) reduce the possible need to
“retrain” due to candidate fall-out and 2) to optimize the worker’s learning
ensuring a higher level of initial productivity.
j.
Lean Six-Sigma
An overview shall be provided that introduces Lean Manufacturing & Six Sigma to
new temporary workers. The overview shall further introduce 1) the concept of
5-S’s and 2) the principals of the 7-Wastes. The intent of this overview is to
ensure a basic understanding of these principals, and to ensure more effective &
more rapid integration into <COMPANY>’s Lean Culture.
For each training element the TLP shall demonstrate how they plan to ensure this level
of knowledge or retention of this information.
12. <COMPANY>Orientation:
The TLP shall, working with <COMPANY>’s management team, define and tailor a
new hire orientation program for temporary workers. The TLP shall also
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demonstrate the process by which evidence of this orientation process will be
completed for each temporary worker. The TLP shall also demonstrate how
objective data will be developed, retained and made available to support
<COMPANY> quality system audits. This orientation program shall include, but
not be limited to the communication of:
a. <COMPANY> Work Ethic Expectations
b. Work days and shift times
c. Job content & expectations
d. Employee Entrance locations
e. Dress code requirements
f.
Parking requirements
g. Building access protocols; especially on off-shifts
h. How and where do they register their time worked
i.
Whom do they report to and how to contact that supervisor
j.
How they should contact the TLP (24/7 support)
k. Where do they report; especially on their first day
l.
What their break and lunch times are; and where can they take their breaks
m. Safety requirements and PPE
n. Building security requirements
o. Building evacuation procedures
p. What do they do if they are injured
q. Who and when to call if they are going to be late or absent
r. No-Call/No-Show (NCNS) & Attendance Policies
s. Other key rules they need to follow
t. What behaviors & conduct are not tolerated in work environment
u. Overtime policies and procedures
v. How and when do they get paid
w. Communication of how & where do they secure healthcare benefits
x. How do they pursue direct employment with the client
y. Requirements for legal documentation (W4, I9, Felony Convictions)
z. The need to verify write-to-work in the US via Confirmation of Employment
Eligibility (E-Verify)
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13. Management & Measurement
a.
b.
c.
d.
Communication of Staffing Requirements: The TLP shall participate in
Operational/Production Planning activity to stay abreast of current,
pending or future labor requirements. <COMPANY> Production
Control/Master Planners or Production Group Leaders/Supervisors shall
provide labor requirements as soon as they are known. These
Planners/Managers will endeavor to communicate requirements at least
two weeks before start dates.
Requirements of Staffing Availability: In urgent situations, the TLP’s labor
fulfillment system shall provide resources in such a fashion as they are
available with a 24 hour notice. The TLP system should also be capable of
supplying emergency labor requirements on shorter notice. This could be
as short as 1 hour to support unforeseen TLP or <COMPANY> scheduled
“call-outs”. This is the exception rather than the rule.
Requirements Fulfillment: The TLP shall demonstrate how its system will
be able to support this staffing availability above while ensuring the full
screening, training and orientation of assigned workers.
Reporting & Reviews: The TLP shall demonstrate its ability to provide
weekly usage reports as well as quarterly program reviews. The quarterly
program reviews shall outline:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
e.
Accomplishment over the past period
Injury Reporting
Orders Activity (Broken down by department)
Fill Rates / Time to Fill Measures
Attendance Levels
Screening & Training Process Yields (numbers and percentages)
Usage Levels (Dollars & Hours by department)
Overtime Usage (Dollars & Hours by department)
Turnover Levels (Broken down by department)
Feedback Summaries (feedback from workers & users)
Key Issues
Other events/activities bearing on service
Future Initiatives to drive continuous improvement & cost take out
Key market activities that affect labor and labor related issues.
Other Client Requested Reports
1.
2.
3.
4.
Weekly Headcount
Monthly Total Hours Reports
Monthly Temp Usage Reports (including: dollars, headcount,
turnover, etc.)
Weekly timecard reports (Broken down by Department/Job Shift)
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IV.
Reference
The TLP shall provide a minimum of three current-client references that will be able to
substantiate the TLP’s claims within their proposal to this solicitation. Each of those three
current-client references shall include both the functional department head that the TLP
reported through (e.g., HR, Staffing, etc.), as well as the functional department head that
the TLP provided most of the support for (e.g., Operations, Manufacturing, etc.). The
contact information shall include:
Name
Title
Company
Street Address
Direct office phone number
Mobile number (if possible)
Email Address
Website Address
In the TLP’s proposal, the TLP shall confirm that the references have been contacted by the
TLP and that the listed references have agreed to take a reference call from <COMPANY>.
V.
Quality Management System
The TLP shall have & demonstrate effectiveness of a management system -MS (or quality
management systems - QMS) that defines processes, defines procedures or work
instructions and that provides guidance and controls of such process/procedures. In that
<COMPANY>’s production environment is unique in many respects from any other medical
device production environment, TLP shall show how such MS or QMS provides adequate
definition and control of their business model for <COMPANY>’s application.
VI.
Period of Performance
The period of performance for this TLP support service shall be four years, at which time
the period of performance can be extended. The relationship will be defined by a formal
service agreement which will outline these terms as well as other terms and conditions of
the relationship between <COMPANY> & the TLP. <COMPANY> will entertain the use of the
success bidders Service Agreement format.
VII.
Place of Performance
The services herein shall be provided at <COMPANY>’s facilities in <STATE>. The services
may also be requested to support <COMPANY>’s operations in <OTHER STATES,
COUNTRIES>.
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To ensure optimal communication and coordination of requirements and support, the
services and support processes shall be performed on-site at <COMPANY> facility(s). As such
<COMPANY> will provide office space, office furniture, telephone and facilities to execute
processing, testing, training and orientation of temporary workers. <COMPANY> will also
provide access to their network for Internet access. The TLP shall provide all necessary
equipment & supplies (e.g., computers, printers, time clocks/scanners, testing
fixtures/tools, and the like).
VIII.
Acceptance of Services
The TLP shall provide conditions of guarantee or assure that service and products quality
meets requirements.
Approval of weekly temporary worker time reports shall be acceptance by <COMPANY> of
TLP service / product, setting aside any additional guarantees offered by TLP.
TLP shall clearly delineate any additional terms or conditions in this regard.
IX.
Rates & Payment Terms
The TLP shall clearly delineate its rate structure (Bill Rates) against <COMPANY> provided
pay rates per position and per shift. If the TLP has costs other than mark-up over pay-rate,
then those costs shall be clearly delineated in the TLP response.
The TLP shall delineate any other direct or indirect costs associate with this service that
would be considered billable to <COMPANY>.
Acceptable invoices shall be paid by <COMPANY> on a weekly basis. Payment terms shall be
45 days from date of invoice.
X.
Conversion Terms
The TLP shall clearly delineate the conversion terms and operational procedure for ensuring
efficient and smooth conversion from TLP employees to <COMPANY> employment as
needed. This is no guarantee that <COMPANY> will hire any or all of TLP’s employees, or
hire them at any specified time.
XI.
Other Offerings
The TLP shall clearly and completely delineate any additional offerings related to the work
requirements or other provisions, terms or conditions stated herein or otherwise related to
the service that the TLP believes adds meaningful value to the process.
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XII.
Insurance
The TLP shall provide objective evidence of adequate Workers’ Compensation Insurance
that would be applicable to the requirement stated herein <$1,000,000 per accident; per
employee>.
XIII.
Confidentiality
As part of the work requirement, <COMPANY> requires a fully executed Confidentiality / NonDisclosure Agreement with the TLP (See Attached Confidentiality Agreement). Moreover, before
working temporary employees of the TLP’s start on assignment, they too will need to sign
<CLIENT’S> confidentiality agreement.
XIV.
EEOC Compliance
The TLP shall provide a statement of Equal Employment Opportunity Compliance in their
proposal.
XV.
Legal Compliance
The TLP shall provide a statement of Federal and State legal compliance, specifically
delineating those legal requirements. This could include, but is not limited to workers
compensation insurance laws, background checks laws, drug testing laws, healthcare laws,
minimum wage laws, overtime and other wage laws, sick leave laws, Bill-of-Rights laws, etc.
XVI.
Indemnifications
The TLP shall provide clear statement of indemnification holding <COMPANY> harmless from
losses incurred as a result of worker compensation claims or related law suits.
XVII.
Relationship
The selected TLP shall be the provider of choice to <COMPANY> for requests of temporary or
temporary-to-hire labor in the following functional areas: <AREAS>.
XVIII.
<COMPANY> Support Locations
<COMPANY> has work locations as outlined in the attached <TABLE>. The TLP shall indicate which
of these locations they presently support (if any) and which they are herein including in their
proposal for support. The TLP shall also indicate who the TLP’s points of contact are for each
location.
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Location Matrix
Location
Description
Type Facility
(Hqts./Mfg./Office/R&D)
Address
Size (s.f.)
Average
Weekly
Temp Hours
Current OnSite
Support
(Y/N)
Location A
Location B
Location C
XIX.
<COMPANY> Usage Data
For those who request it, <COMPANY> will provide usage data for the past <NUMBER> of years that
includes number of hours recorded 1) by location, 2) by department, 3) by shift, 4) by job title and
5) by salary grade level. This information will be provided in a summary format as well as detailed
level down to the weekly reporting periods.
XX.
<COMPANY>/TLP Information Exchange
For those potential TLP respondents who request it, <COMPANY> will accommodate a conferencecall information exchange session to provide the TLP all the available information that they may
need to assemble their proposal to <COMPANY>. If the TLP wishes, <COMPANY> will support an
on-location session for the same purpose at <CLIENT’S> location.
XXI.
Proposal Delivery
For interested parties, the TLP’s proposal is due in-hand no later than <DATE/TIME>. Both an
electronic as well as hard copy shall be sent directly to <NAME, TITLE, COMPANY, ADDRESS, CITY,
STATE, ZIP; EMAIL ADDRESS, OFFICE PHONE, MOBILE PHONE>
XXII.
Post Submittal Presentation
<COMPANY> will be accommodating post submittal support presentation of the top (2) two
company respondents. Those companies will be selected and notified within <NUMBER> weeks of
the submittal date. Dates for on-site presentations at <COMPANY><ADDRESS> will be arranged
individually with the selected TLP’s. As an alternative, the TLP may elect to use a remote
audio/visual conferencing tool to support their presentations as well.
XXIII.
Schedule of Events
The following table provides a schedule of events for the major elements of the solicitation process:
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Date
XXIV.
Event
28 February 2015
Request for Proposals (RFP’s) Released
28 February 2015
Proposals Due
28 February 2015
On-site Presentations
28 February 2015
Proposal Assessment and Evaluation Process
Complete
28 February 2015
Notification of Selected Provider
28 February 2015
Post Award Service Agreement Completed
28 February 2015
Contract Signature / Work Begins
Service Agreement
A service agreement will be developed and agreed upon between the TLP & <COMPANY>
that will clearly and completely delineate the services, products, terms and conditions of a
pending relationship.
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