City House
Job Descriptions 2015
Job Title: TLP-Shelter Operations Manager
Salary; Exempt Status
Position:
Implement the responsibilities of overseeing staffing supervision and budgetary needs as
a fundamental part of the Transitional Living Program team while reporting directly to
Sr. Director of Programs.
Responsibilities
 Hiring of TLP direct care staff working directly with the residential clients.
 Conducting orientation (first 90-day), semi-annual and annual reviews
 Managing all staff schedule while continuing to program guidelines
and policy
 Maintain all direct care staff files per program guidelines, policy and
agency HR policy
 Training for TLP direct care staff-maintain per program guidelines and policy
 Implementing new hire training
 Implementing continued education training
 Maintaining all TLP direct care staff trainings
 Maintain any trainer certification needed to conduct necessary
trainings for staff
 Monitoring all TLP direct care staff clocked hours entered into Paylocity
including tracking PTO and holidays
 Observing and working with staff and any shift leads to ensure
appropriate supervision and care is provided to residents in accordance
with program guidelines and policy
 Conducting all disciplinary actions with final approval of direct
supervisor
 Completing all staffing week and weekend updates including resident
updates and staff working
 Assisting in overseeing and planning volunteer groups
 Working with Director of Volunteers to manage work groups and
needs for work groups
 Coordinating all household needs with volunteer maintenance workers
 Coordinate all meal delivery from volunteers for all homes
 Overseeing the use of all client program transactions including petty cash,
credit card, and gift cards while coding and inputting them into spreadsheet
 Code and turn in monthly receipts for all Wal-Mart/Sam’s, Valero,
Credit/Debit card, and other
 Supervise all coding for gift-cards and gift-card transactions
 Code and manage all program petty cash flow
 Managing program budget based on program needs and cost
Updated 2/2015
City House
Job Descriptions 2015
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Maintain all household maintenance needs and vehicle needs per program
annual budget
 Track all household repairs and cost on monthly tracking sheet
 Have all household cost over $500 receive multiple quotes and
approval from direct supervisor
 Manage all annual and semi-annual maintenance checks including but
not limited to insect check, lawn maintenance, A/C, electric, plumbing,
etc.
 Oversee and track all vehicle maintenance and registrations
 Ensure all household needs meet program guidelines and policy
 Maintaining all annual and semi-annual inspections and drills
including but not limited to fire and weather drills, playground
inspections, health inspection, and fire and gas inspection
Participates as a member of the interdisciplinary program team to meet overall
needs of program including participating in TLP and agency staffing
 Have general knowledge and understanding of basic needs at-risk
youth ages 18-21 yrs old
 Knowledge and experience working with at-risk youth ages 18-21 yrs
Working with the City House leadership team to uphold the overall mission of
City House Inc.
Qualifications/Basic Job Requirements:
 Bachelor's Degree in social work or related field with an understanding and
experience working within a licensed facility
 Minimum one year experience in leadership role with
management/supervisory experience in a residential child care setting
 Minimum of two years of experience working with children in a residential
setting or related experience.
 Knowledge of issues related to teen homelessness, abuse and neglect within
at-risk children
 Preferred experience maintaining a multi-level budget.
 Effective communication skills, both oral and written. Effective organizational
skills. Ability to establish and maintain effective working relationships with
other employees and the public as well as volunteers.
 Ability to perform duties with minimal supervision.
 Valid Texas driver's license and insurance and be at least 21 years of age.
 CPR ,First Aid and Emergency Behavior Intervention certification must be
current, or obtained within 60 days of hire and maintained as required.
Updated 2/2015