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Organizational Theory > Modern Thinking
Modern Thinking
• Quantitative and Analytical Management Tools
• Operations-Management Tools
• The Systems Viewpoint
• The Contingency Viewpoint
• Quality Control and Assurance
• Evidence-Based Management
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Appendix
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Organizational Theory
Key terms
• benchmarking A technique that allows a manager to compare metrics, such as quality, time, and cost, across an industry and
against competitors.
• Contingency Viewpoint A theory of management that proposes that there is no standard for management practice, instead it
should depend on the situation.
• decision tree A visualization of a complex decision-making situation in which the possible decisions and their likely outcomes
are organized in the form of a graph that resembles a tree.
• Failure testing Failure testing involves determining the point of stress level in which a product will fail.
• fragmented thinking Thinking about problems as isolated events instead of considering problems as resulting from a system as
a whole.
• Lean Lean is a production strategy focused on eliminating all unnecessary waste in production.
• Six Sigma A process-improvement method that focuses on statistical methods to reduce the number of defects in a process.
• terminology The set of terms actually used in any business, art, science, or the like; nomenclature; technical terms; such as,
the terminology of chemistry.
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Organizational Theory
Research and Evidence-Based Management
Evidence-Based Management is modeled after Evidence-Based Medicine, which emphasizes the importance of scientific research in decision-making.
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Organizational Theory
Assembly line and quality control
Many processes, such as assembly lines, help ensure quality assurance and control by streamlining the production process.
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Organizational Theory
Possibilities
The basic premise behind contingency theory is that there are limitless possibilities that companies must be prepared to adapt to strategically.
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Organizational Theory
Systems thinking
Focus on the interaction of isolated problems with one another: just as separate gears work with each other, problems in one area can effect other areas
in a system as well.
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Organizational Theory
Six Sigma
Six Sigma is a tool used by many managers when determining how to reduce the number of defects created by their processes.
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Organizational Theory
Trend chart
A trend chart shows changes in spending, prices, efficiency, or any other metric that management is interested in analyzing over time.
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Organizational Theory
Decision tree
Decision trees are used to determine the consequences and potential outcomes of an investment or a project.
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Organizational Theory
Utilizing internal operational data and comparing it to competitors
or the industry as a whole is referred to as:
A) Financial projections
B) Simulation
C) Benchmarking
D) A trend chart
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Organizational Theory
Utilizing internal operational data and comparing it to competitors
or the industry as a whole is referred to as:
A) Financial projections
B) Simulation
C) Benchmarking
D) A trend chart
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Organizational Theory
While Lean is quite similar to Six Sigma, the primary point of
differentiation could be loosely described as Lean focusing more
on:
A) Maximizing efficiency
B) Minimizing costs through slimmer processes
C) Maximizing revenue through economies of scale
D) Eliminating waste or excessive steps
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Organizational Theory
While Lean is quite similar to Six Sigma, the primary point of
differentiation could be loosely described as Lean focusing more
on:
A) Maximizing efficiency
B) Minimizing costs through slimmer processes
C) Maximizing revenue through economies of scale
D) Eliminating waste or excessive steps
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Organizational Theory
The outcome of a truly effective systems management strategy
will be ________, where the output supercedes the sum of its
parts.
A) efficiency
B) synergy
C) effectiveness
D) profit
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Organizational Theory
The outcome of a truly effective systems management strategy
will be ________, where the output supercedes the sum of its
parts.
A) efficiency
B) synergy
C) effectiveness
D) profit
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Organizational Theory
The idea of a _______ choice in a particular situation is refuted by
contingency theory.
A) strategic
B) managerial
C) best
D) effective
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Organizational Theory
The idea of a _______ choice in a particular situation is refuted by
contingency theory.
A) strategic
B) managerial
C) best
D) effective
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Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/
Organizational Theory
Measuring quality assurance (QA) is largely defined by the
utilization of ________.
A) inspection processes
B) managerial oversight
C) statistical control
D) consumer feedback
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Organizational Theory
Measuring quality assurance (QA) is largely defined by the
utilization of ________.
A) inspection processes
B) managerial oversight
C) statistical control
D) consumer feedback
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Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/
Organizational Theory
A manager wants to use evidence-based management to best
decide upon how best to reach consumers. Which of the following
should be taken into consideration as evidence for maximum
accuracy?
A) Consumer product feedback
B) Consumer demographic trends
C) Consumer surverys
D) All of these
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Organizational Theory
A manager wants to use evidence-based management to best
decide upon how best to reach consumers. Which of the following
should be taken into consideration as evidence for maximum
accuracy?
A) Consumer product feedback
B) Consumer demographic trends
C) Consumer surverys
D) All of these
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Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/
Organizational Theory
Attribution
• Wiktionary. "terminology." CC BY-SA 3.0 http://en.wiktionary.org/wiki/terminology
• Wiktionary. "Hypothetical." CC BY-SA 3.0 http://en.wiktionary.org/wiki/Hypothetical
• Wikipedia. "Evidence-based management." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Evidence-based_management
• Wikipedia. "Evidence-based medicine." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Evidence-based%20medicine
• Wikipedia. "Quality control." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Quality_control
• Wikipedia. "Quality assurance." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Quality_assurance
• Wikipedia. "Failure testing." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Failure%20testing
• Wikipedia. "Approaches of management." CC BY-SA 3.0
http://en.wikipedia.org/wiki/Approaches_of_management#Systems_Approach
• Wikipedia. "Contingency Viewpoint." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Contingency%20Viewpoint
• Wikipedia. "Contingency theory." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Contingency_theory
• Wikipedia. "Fragmented thinking." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Fragmented%20thinking
• Wikipedia. "Systems thinking." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Systems_thinking#Applications
• Wikipedia. "Six sigma." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Six_sigma
• Wikipedia. "Lean manufacturing." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Lean_manufacturing
• Wikipedia. "Lean." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Lean
• Wikipedia. "Six Sigma." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Six%20Sigma
• Wikipedia. "Operations management." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Operations_management
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Organizational Theory
• Wikipedia. "Trend line (technical analysis)." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Trend_line_(technical_analysis)
• Wikipedia. "Decision tree." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Decision_tree
• Wikipedia. "Simulation." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Simulation
• Wikipedia. "Payback period." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Payback_period
• Wikipedia. "Benchmarking." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Benchmarking
• Wiktionary. "decision tree." CC BY-SA 3.0 http://en.wiktionary.org/wiki/decision+tree
• Wikipedia. "Benchmarking." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Benchmarking
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