Polyakova Yulia Vladimirovna
Date of birth: 27/12/1989
Place of birth: Moscow Region
Place of living: Rawai, Phuket, Thailand
Contact details: +66 (0) 881810847, julia9893@mail.ru
Marital status: single
Education:
Higher - Moscow State Regional University (MGOU), 2007-2012
Faculty of Romanic and Germanic languages
Qualification: Linguist, teacher (English and German languages) in the field of “Theory
and methods of teaching of foreign languages and cultures”
(Diploma with Honors)
Language skills:
Advanced English (fluent speaking, writing and reading abilities + business English)
Upper Intermediate German
Upper Intermediate Spanish
Experience:
Freelancer, 29 august till present moment
 Interpreter/ translator
 Specializing on car and villa rentals
 Furnishing the apartment for rent
Guest Relations Manager, Centara Karon Resort, Phuket, Thailand; 2014, 3 March
– 2014, 29 August
 Welcome and farewell guests at arrivals/departures
 Checking-in and checking-out the guests
 Assisting with translations (of any information, such as: hotel descriptions; spa
and restaurants menus etc.)
 Handling over guests’ inquiries and complaints, resolving them quickly,
courteously, professionally
 Communicating with the guests on premises and obtaining feedbacks
 Taking special care of VIP guests, providing inspection representatives all of the
important information regarding the hotel
 Promoting special offers for F&B Department
 Hostess during breakfasts
Group Reservations agent, The Ritz Carlton, Moscow/ Hotel Management
company; 2013, 1 March – 2014, 6 February
 Communication with organizers of the groups, group coordinators and with the
guests directly
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Adding groups into the system and making reservations, payment instructions
Monitoring group activity with the Revenue Management and Reservations
Manager
Attending all Briefings and Pre-Conference meetings
Maintaining correct and accurate information in MARSHA and OPERA to help
Revenue Management, Reservations Manager and the Director of Sales make
educated recommendations for the future
Reservations agent, The Ritz Carlton, Moscow/ Hotel Management company;
2012, 5 July - 2013, 1 March
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Selling the rooms and various packages to the guests, meeting their needs,
choosing the best options
Have extensive knowledge of hotel computer systems and operations, work
using OPERA, MARSHA (Marriott) for reservation procedures
Ensuring a right type of reservation for every individual client (corporate, travel,
individual)
Providing a high quality, individual service while proceeding with the requests
received via phone or mail from all over the world
Dealing with payments
Providing the guests with visa support
Proceeding with reports concerning VIP guests and verifying booking systems
Private English tutor, Moscow area; 2010-2011
 Work one-to-one with children, focusing on every aspect of the English language
 Research and preparation of the related to the subject material
 Develop innovative methods of motivation the children and supervise the
language level improvements
Summary of Qualifications:
 Ability to be well organized, maintain concentration, think clearly and follow up
 Ability to maintain discretion and confidentiality of all guests and hotel information
 Ability to focus on guests and travel agents needs, remaining calm and courteous
 Ability to deal with a large variety of requests, constant changes while maintaining
attention to detail
 Ability to provide legible and clear communications with a wide variety of
departments within the hotel and external meeting planners and guests
 Ability to train departments affected by the group reservations on the whole group
reservation process and how it affects the whole hotel
Personal qualities:
Responsible, reliable, hard-working, amiable, punctual, polite, adaptable, conscientious,
with excellent interpersonal skills
Interests: ice-skating, travelling, swimming, diving