EOC Private Sector Representative
Training for
Golden Guardian 2013
May 15, 2013
Gap Inc.
EMS Solutions
Agenda
 Golden Guardian 2013 Scenario
 SEMS, ICS 100/200/700/800
 Bay Area EOC Private Sector Rep Network
 What to Expect and Resources
 CRAEN
 Lessons from Activations and Exercises
 Q&A
Golden Guardian 2013 – May 15th
 Scenario
 Starts on Day 3 after M7.8 earthquake on
San Andreas fault (1906 repeat)
 Most bridges closed, freeway liquefaction,
airports & ports closed
 Bay Area county (“Operational Area”)
EOCs and CalEMA SOC activated
Basic Elements of SEMS
 Incident Command System
 Multi-Agency, or Inter-Agency, Coordination
 California Master Mutual Aid Agreement
 Operational Areas
 Operational Area Satellite Information System (OASIS)
ICS Primary Functions
Management
Operations
*
*
*
*
*
*
Plans
Logistics
PIO – Public
Information
Officer
Finance
Planning
1970’s origin
Common Terminology
Five Function Command Structure
Expandable Organization
Management by Objective
Resource Management
REQUIREMENTS: (available online at FEMA.gov)
ICS 100
ICS 200
ICS 700
ICS 800
SEMS Organizational Levels
State level
Region level
Operational Area level
Local government level
Field level
= Resource request and information
Agenda
 Golden Guardian 2013 Scenario
 SEMS, ICS 100/200/700
 Bay Area EOC Private Sector Rep Network
 What to Expect and Resources
 CRAEN
 Lessons from Activations and Exercises
 Q&A
Golden Guardian’06: Coordination
 How Does the Private Sector “Plug In”?
– Business continuity executives from 30 companies at 7 EOCs
– Private sector representative in EOC
• Situational awareness: communicate information to/from private sector
 Accurate and timely infrastructure status (utilities, roads, mass transit)
 Guidance for employee safety and business continuity
• Access and coordinate private sector resources
 Food/water, supplies, facilities, trucks, technology, etc.
– Need for representatives at multiple EOCs
• Operational Areas (county): information and resource provision/permission
• Coastal Region EOC (REOC): infrastructure info and resource deployment
• State Operations Center (SOC): resource procurement
Bay Area EOC Private Sector Reps
Federal Agencies
State Agencies
State Operations
Center (SOC)
Utilities (UOC)
& Business
(BOC)
Coastal Region
Event
Require
-ments
(REOC)
Business
Networks
(BARCfirst,
CRA, BRMA,
ACP, BOMA-SF,
CGA)
County
(Operational Area)
EOCs
City EOCs
Private
Sector Reps
Companies
w/Statewide
Operations
Companies
with
Concentrated
Operations
Local
Business
Organizations
What to Expect as a
Private Sector Representative
Task
Suggested Actions
Arrival/set-up
Report into Liaison Officer or whoever activated you. Set up computer and
phone. Report to CommTeam with your contact info. Start an Activity Log
which helps next shift.
Send Situation Report each
shift
Get briefing from Liaison Officer or Section Chief. Obtain EOC’s most recent
SitRep or fill out template SitRep. Include utility status and road closure
info. If public health risk, ask for workplace safety guidance. Ask for
impacted zip codes link from GIS in Planning Section.
Filter law enforcement sensitive info and confidential info (like company
names). Monitor social media.
Send a SitRep each shift to CommTeam.
Introduce yourself
Meet Logistics Chief and team. Meet American Red Cross, CARD/CADRE/
CalVolunteers, and utility representatives.
Resource request
From Logistics Section. Log contact info, mission #, delivery address and
rationale. Send to CommTeam. Follow up later with CommTeam if no
response.
Resource donation
Log donor contact info, location, availability, and transportation needs/ETA.
Report to Logistics Team and Donations Mgt .
Resource deployment
Ask Operations Section for road closures (county transportation or
CalTrans/CHP) and send to resource provider or donor.
Organize conference call
Probably starting day 2. Talk to Liaison Officer, may need to ask PIO or JIC.
Send dial-in info to CommTeam.
Operation Verdict 2010: Information
11
Private Sector Resources
Resource
Suggested Provider or Donor
Bottled water, food
California Grocers Association rep in SOC Business Operations Center (BOC) can
access Safeway, Whole Foods, CostCo, independent grocers, food suppliers and
bottlers like Nestle Water. Safeway also reachable via CRA.
Supplies (hardware,
clothing)
SOC BOC coordinates with CalEMA MOU partners including Target, WalMart, Home
Depot, Lowe’s, Grainger, and Gap.
Pet supplies from Petco Foundation (excluding livestock)
Pharmaceuticals
Direct Relief International thru SOC BOC. McKesson via CRA or BRMA. 3M (N95
respirators) thru CRA. RX Response thru Pharma industry association in Wash DC.
Generators
Small generators from Home Depot, Lowe’s, WalMart via SOC BOC
Large generators from SOC Utilities Operations Center (UOC)
Movie studios in Los Angeles (thru HSAC or LAEPF) will loan generators.
Mobile ATMs, banking
BARCfirst/SoCalFirst, or Bank of America and Wells Fargo via SOC BOC or CRA.
WiFi Internet, PCs &
servers, Geo-mapping
Cisco Systems Tactical Operations (TacOps) emergencyresponse@cisco.com (919)
392-4646. Intel thru CRA can provide PCs and servers for shelters. Google via CRA
can provide geo-mapping support.
Cell phones,
Telecommunications
Disposable cell phones from Target, WalMart thru SOC BOC. Wireless cell providers
(ATT, Verizon, Sprint) thru SOC Utilities Operations Center (UOC).
Transportation or
warehousing
UPS and FedEx thru SOC BOC and CRA, ConWay thru CRA
American Logistics Aid Network (ALAN) thru CRA
Small shuttle bus vendor list via Metropolitan Transportation Commission (MTC)
Fuel
SOC Utilities Operations Center (UOC) works with California Energy Commission and
refiners. Chevron via UOC, CRA or BRMA. Other refiners via UOC.
CalEMA Business Operations Center (BOC)
 Goal to Facilitate
•
•
Economic resiliency: business continuity and recovery
Community assistance and donations
 Communicate with Private Sector
•
•
Situational awareness: accurate and timely
infrastructure information
Guidance for employee safety
 Access Private Sector Resources
•
•
•
Interface with CalEMA MOU partners
Food/water, supplies, transportation, technology
Facilitate deployment
 Concept Validated in 2007 SoCal Wildfires
 Golden Guardian Exercises
 Activation Guide
CA Good Samaritan Law
 Covers Businesses and Non-Profits

AB2796 (Nava) signed by Governor in 2008
 CalEMA Web Registration Required
 Donor Must Reasonably Determine

Compliance with federal and state safety and licensing
regulations

Goods not altered or misbranded; medicine unopened

Resources provided to victims at no cost and no
expectation of reimbursement
 Protection from Civil Liability for Death, Injury,
Illness or Other Damage

Declared state of war, state of emergency, or state of
local emergency

Includes facilities used as dispensaries

Exercises covered as “emergency medical services
training program” S1799.100
Private Sector Rep Attributes
Situation Requires:
Challenges:
Private Sector Liaison in the
REOC
• Understanding Role
• Quick thinking and action
• Understanding of business
partnerships & organizations
• Clear communication channels
• Relationships pre-established
• Familiarity with EOC processes
and protocols
15
• Tremendous media attention
• Rapidly changing intelligence
• Conflicting information
Remember:
• Bring laptop, dress comfortably
• Filter proprietary or security info
• Not replacing OpArea’s vendor list
• No selling!
Agenda
 Golden Guardian 2013 Scenario
 SEMS, ICS 100/200/700
 Bay Area EOC Private Sector Rep Network
 What to Expect and Resources
 CRAEN
 Lessons from Activations and Exercises
 Q&A
CRA Emergency Network (CRAEN)
 Bay Area Cross-Sector Partners in
Preparedness (BACSPP)
– American Red Cross Bay Area
– State and local public health
– CRA, education and others
 Cross-Sector Collaboration Tool
– Situational awareness: situation reports,
public health guidance
– Contact management
– Benchmarking: sharing policies
– Facilitate resource sharing/donations
among non-profit CBOs and businesses
– Cross-sector problem solving
 Mobile App
 Trainings
EOC Liaisons Group Webpage
• Documents
•
•
•
•
•
Position description
Activity log
Operational guidelines
After-Action reports (Silver
Sentinel, Iowa floods)
Good Samaritan law AB2796
• Links
•
Online ICS 100, 200, 700, 800
• Discussion Forum
•
•
Collaborate on improvements
Post EOC training schedules?
www.CAresiliency.org/group/eoc
SoCal Wildfires Oct. 07
 Largest Evacuation in State History
– Over 500,000 evacuated
– 20,000 in 45 shelters
 Private Sector Reps Activated
– State Operations Center (SOC): Calif.
Grocers Assoc. and BENS Bay Area
– Southern Region EOC (REOC) & FEMA
JFO: HSAC-BENS
•
 Coordinated Private Resources
– Bottled water (>300k bottles), food,
clothing, cots (30k)
– Primarily in-kind donations
•
Better Visibility on Resource Needs
•
Need liaison in affected county’s EOC
•
Direct link with Red Cross and other
organizations
•
Aidmatrix?
Operational Integration in EOCs
•
Define roles and procedures of liaisons
•
RIMS access
Silver Sentinel – Oct 2008
 First Bay Area-wide Exercise Where EOC Liaisons Activated
 Hayward earthquake / 4-hour activation
 Alameda, Contra Costa, Marin, CCSF, Santa Clara, REOC
 Liaisons Unclear of Role/Not Comfortable
 Need training and relationship building with EOCs
 Resource Requests Not Tracked
 Need to track resource requests (Who? How?)
 Communications
 From EOC liaisons to Communications Team
 Communications Team inbox (Consolidate reports? How often?)
 Alternate communications
Lessons: H1N1, San Bruno
 H1N1 Pandemic 2009
•
CalEMA BOC, SF, Santa Clara
 Lessons
•
•
•
•
•
•
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Consolidated SitReps: CDC, CA, local
San Francisco business call >10k
Santa Clara Public Health guidance
for employers
Warehouse for antivirals
CalEMA: N95 respirator shortage
School closure list
“Benchmarking” sharing HR policies
 Public Health Information Events
•
•
Cross-sector summit
Webinars
 San Bruno Gas Pipeline Explosion
Sept. 2010
•
CalEMA Coastal REOC
 Lessons
•
Google geo-mapping team
deployed to ICP
•
3M donated supplies to Local
Assistance Center
•
Information sharing with SF
CARD (non-profit sector)
Lessons: Verdict/Occupy & Japan
 Mehserle Verdict 2010, General
Strikes 2011 & 2012
•
CalEMA REOC, Oakland EOC
 Lessons
•
SitRep with protest schedule
•
Bi-directional information flow:
status of Oakland grocers and
•
•
CalEMA BOC
 Lessons
•
Tsunami landfall in CA
•
CA Public Health guidance on
radiation risk
•
US Chamber BCLC SitReps useful
businesses
for companies with Japan
Filter SitReps for law enforcement
operations
sensitive info
•
 Japan Earthquake/Tsunami 2010
Monitor social media: #OO,
#BayM1GS
•
Donation links
Thank You!
www.CAresiliency.org
Peter Ohtaki,
Jim Turner
Executive Director
Projects Director
POhtaki@CAresiliency.org
Jturner@CAresiliency.org
(415) 200-7967 Cell
(818) 915-0095 Cell
Gap Inc.
EMS Solutions