Tips for Trainers
AWO Interregion Safety
Committee
Group Exercise
• Take A Sheet of Paper and Briefly Write
Down:
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Your 3 Best Training Experiences - Why
Your 3 Worst Training Experiences - Why
The Best Trainer You Ever Had - Why
The Worst Trainer You Ever Had - Why
Getting Ready to Learn to
Learn
SELF ACTUALIZATION
Maslow’s Hierarchy
ESTEEM
of Needs – Applied to
SOCIAL
Training
SAFETY
PHYSIOLOGICAL
Learning Stages
• Unconscious Incompetence
– “Dumb and Don’t Know It”
• Conscious Incompetence
Be A
Motivator
Be A Confidence
Builder
– Realize How Much They Don’t Know
• Conscious Competence
Be A Coach and
a Consultant
– Good and They Know It
• Unconscious Competence
– “In a Rut”- Most Dangerous
Get Them
Involved
Learning Progress
Commitment – This is
Important and I Am
Passionate about It!
Conviction – This is
Important
Acceptance – Seems to Be
True or Valuable
Interest – Maybe This
Will Be Important
Awareness – Notice, But
Wonder If It’s True
Unawareness – Couldn’t
Care Less
Different Ways We Learn
• Auditory Learners – Learn by Hearing
– Recall Best What They Have Heard: Lecture and
Feedback from Fellow Students
• Visual Learners – Learn by Seeing
– Key Points Written Down, PowerPoint, Flip
Charts
• Hands-On Learners – Learn by Doing
– Role Playing, Group Exercises
A Mix of Learning Techniques
• The Most Effective Method
– Hear It - Lecture
– See it – PowerPoint, Flip Charts
– Do It – Role Playing, Group Exercises
Training Exercise
Your Trainees Know Nothing
--Till You Train Them-1. With Your Back to the Trainee,
Ask Him/Her to Put on the Life
Jacket
2. Ask the Audience to Help
3. Turn Around and Demonstrate
More Tips for Trainers
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Know Your Audience
Know the Reason for the Training
Know the Environment
Develop Your Presentation
Develop Your Introduction
Critique Yourself
Conclusion
Follow Up
Become Body Aware
• Avoid:
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Hands in Pockets
Rattling Pocket Coins
Repeating Expressions Such as “You Know”
Leaning on the Podium
Playing with Pens, Papers, Paper Clips, etc.
Pacing
Scratching
Playing with Hair
Rubbing Hands
Twisting Rings or Jewelry
Understanding Communication
Exercise: “Let’s Talk”
1. In Groups of Two, Talk to Your Partner
About Anything for Two Minutes
2. Tell Your Partner What You Noticed
About His/Her Nonverbal Behavior
3. Exchange Roles and Do the Same Thing
4. Now Each Team Talk without Any
Nonverbal Movements
Discussion Questions
1. Were You Aware of Your Nonverbal
Movements in the First Conversation?
2. Did You Find Any of Your Partner’s
Movements Distracting?
3. How Did It Feel When You Were
Unable to Use Any Nonverbal
Communication?
4. Was Your Communication as Effective?
Listening
• Average Adult Only Remembers
25 Percent of What He/She Hears
• How to Improve:
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Don’t Jump to Conclusions
Judge Content, Not Delivery
Delay Evaluation
Listen for Ideas
Actively Work at Listening
Resist Distractions
Paraphrase
Why Trainers Ask Questions
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Get or Clarify Information
Provide Interaction
Individual Attention
An Opportunity for the Trainee to Share
View Point
Rules for Questions
1. Address to Individual or Group
2. Make the Question “Open Ended” to
Encourage Discussion
3. Provide Positive Support
Responding to Questions
• Listen
– Be Objective
– Don’t Interrupt
• Repeat
– Direct the Question Back to the Group
– Make Sure All Can Hear
– Involve the Group
• Respond
– Briefly and Truthfully
– Relate to Subject
– It’s OK Not to Know
Presentation Skills
Group Exercise
• In Groups:
– Elect a Spokesman and a Scribe
– Spokesman Will Explain the Group’s List
• Share Your List With the Whole Group
List
1.
2.
Using What You Have
Learned
Develop a List of
“Training Best Practices”
Summary
• Trainees Have Basic Needs That Must Be
Met for the Training to Be Effective
• Overcoming Learning Obstacles:
– Motivating, Coaching
• Learning Comes in Stages
– Unawareness to Passion
• Different Ways of Learning
– Hearing, Seeing, Doing
• Basic Tips
– Know: Who, Why What, Where
• Self Awareness
Summary, Cont.
• Nonverbal Communication
– Use Gestures to Make Your Communications
More Effective
• Listening
– Adults Remember Only 25 Percent of What
They Hear
• Ask Questions
– Open Ended, Positive Reinforcement
• Respond to Questions
– Listen, Repeat, Respond
Enjoy Training!