INTERNATIONAL BUSINESS ENVIRONMENT: AN OVERVIEW XISS MARCH 2011 PRESENTATION SEQUENCE • BUSINESS BASICS • ENVIRONMENTAL SCANNING BUSINESS BASICS • • • • • • • • • WHAT IS BUSINESS? WHAT ARE ITS OBJECTIVES? WHO STARTS A BUSINESS? WHAT IS INTERNATIONAL BUSINESS? WHAT ARE BUSINESS CLASSIFICATIONS? HOW ARE BUSINESSES ORGANISED? ORGANISATIONS AND CHANGE HIERARCHIES AND NETWORKS CORPORATE GOVERNANCE ENVIRONMENTAL SCANNING • INTERNAL ENVIRONMENT o STRENGTHS AND WEAKNESSES • EXTERNAL ENVIRONMENT o MICRO (OPPORTUNITIES AND THREATS) o SUPPLIERS COMPETITORS CUSTOMERS INTERMEDIARIES MACRO (OPPORTUNITIES AND THREATS) THE ECONOMY GOVERNMENT SOCIO-CULTURAL TECHNOLOGY BUSINESS BASICS • WHAT IS A BUSINESS? o VAST ARRAY OF ECONOMIC ACTIVITIES IN WHICH COMMODITIES ARE SUPPLIED IN EXCHANGE FOR SOME PAYMENT, USUALLY MONEY. IT INCLUDES BUYING AND SELLING, MANUFACTURING PRODUCTS, EXTRACTING NATURAL RESOURCES AND FARMING. • OBJECTIVES OF BUSINESS o o PROFIT NOT-FOR-PROFIT BUSINESS BASICS • WHO STARTS A BUSINESS? o ENTREPRENEUR:. one who creates a new business in the face of risk and uncertainty for the purpose of achieving profit and growth by identifying opportunities and assembling the necessary resources to capitalize on them. McDONALD STARTED WITH SINGLE HAMBURGER OUTLET IN THE US IN 1955 AND HAS CURRENTLY THOUSANDS OF OUTLETS IN OVER 120 COUNTRIES, MAINLY THROUGH FRANCHISEES (individual entrepreneurs own the business and operate it under an agreement with McDonald’s). International Companies Bartlett-Ghoshal Classfication • International business refers to business activities that straddle two or more countries. Businesses are increasingly looking beyond the bounds of their home country for new opportunities. • Book: Managing Across Borders: The Transnational Solution (1989) • Identified 3 types of Cross-national companies • MNCs: such as Unilever, that are conglomerates (businesses involved in many areas): responsiveness and flexibility • Global Companies: Centralized decision making and largely standardized products, like Ford: Efficiency • International Cos: Focusing upon joint development and worldwide sharing of knowledge, like the IBM. Transfer of learning BUSINESS BASICS INTERNATIONAL BUSINESS MNCs Loose federation of enterprises: National subsidiaries solve all operative and some strategic Tasks e.g. Unilever Global Enterprises Tightly centralized, Subsidiaries only As distribution centers e.g. Toyota International Enterprises In between MNCs And Global Enterprises e.g. IBM, Ericsson BUSINESS BASICS: BUSINESS CLASSIFICATION • • OWNERSHIP o SOLE TRADER: Self-employed, unlimited liability: Franchise a less risky route to starting a business because the business can trade under an established brand name o PARTNERSHIP: unlimited liability o Public Private partnership: Basically Financing arrangement: BOT and BOOT: B’lore airport PPP, GMR group o COMPANY: Share capital or equity, limited liability PRIVATE Companies: Not allowed to offer shares to the public: Virgin group of companies PUBLIC: allowed to offer shares to the general public, listed in stock exchanges o STATE OWNED ENTERPRISES: Privatization, disinvestment SIZE o MICRO: 0-9 EMPLOYEES o SMALL: 10-49 EMPLOYEES o MEDIUM: 50-249 EMPLOYEES o LARGE: 250+ EMPLOYEES o SME: SMALL TO MEDIUM ENTERPRISES EXAMPLE: PICSEL TECHNOLOGIES: SMALL SCREEN DEVICES BUSINESS BASICS: BUSINESS ORGANISATION • BUSINESS ORGANISATION REFERS TO DESIGN OF ORGANISATION THROUGH WHICH ENTERPRISE IS ADMINISTERED. FUNCTIONAL APPROACH WHERE BUSINESS FUNCTIONS DETERMINE ORGANISATIONAL STRUCTURE o DIVISIONAL STRUCTURE WHERE BUSINESS IS ORGANISED INTO BUSINESS UNITS OR DIVISIONS BASED ON PRODUCT, BRAND OR GEOGRAPHICAL REGION o HOLDING COMPANIES o MULTIDIVISION APPROACH BOARD OF DIRECTORS CEO GENERAL OFFICE DIVISION PRODUCT OR REGION DIVISION PRODUCT OR REGION DEPARTMENT SALES DEPARTMENT MANUFACTURING DIVISION PRODUCT OR REGION DEPARTMENT PURCHASING DEPARTMENT FINANCE FUNCTIONAL APPROACH BOARD OF DIRECTORS CEO R&D PRODUCTION PRODUCT DESIGN MARKETING RECRUITMENT EMPLOYEE RELATIONS HRM FINANCE TRAINING HOLDING COMPANY • The holding company may also be said to be based on divisions, in that a parent company is the owner of a diverse array of subsidiary companies. However, unlike the multidivisional companies described above, the holding company exerts little control over the separate companies and provides few general functions for the group as a whole. The companies within the group operate, in effect, as independent organizations. BUSINESS BASICS ORGANISATION AND CHANGE • ORGANISATIONAL CULTURE: No two organizations, even two with similar outward structures, will be run in exactly the same way. Differences in behaviour, values and overall atmosphere are part of a business’s organizational culture Ingrained ways of doing things • TAKEOVER OR MERGER AS CATALYSTS TO CHANGE IN CULTURE • STRATEGY: PLAN OF ACTION TO ACHIEVE CERTAIN OBJECTIVES • DELIBERATE AND EMERGENT STRATEGY: Strategy is often a combination of ‘deliberate’ strategy, that which has been originally intended, and ‘emergent’ strategy, which has arisen from events not part of the intended strategy. • STRATEGIC THINKING BUSINESS BASICS: HIERARCHIES AND NETWORKS • HIERARCHIES AND BUREAUCRACYINFLEXIBLE AND UNRESPONSIVE • DELAYERING OR FLAT STRUCTURE: EMPOWERMENT • EMPOWERMENT TIES IN WITH NETWORK ORGANISATION. • NETWORK ORGANISATION: IT IS THE INFORMAL OVERLAY THAT CUTS ACROSS WHATEVER FORMAL STRUCTURE IS CHOOSEN. • NETWORKS RELY ON SOCIAL CAPITAL, THAT IS, SHARED NORMS AND RELATIONSHIPS OF TRUST, RATHER THAN ANY FORMAL CORPORATE GOVERNANCE • IT REFERS TO STRUCTURE AND PROCESSES BY WHICH ULTIMATE CONTROL AND DECISION MAKING IN THE COMPANY ARE EXERCISED • AGENCY THEORY • SEPARATION OF OWNERSHIP AND MANAGEMENT CORPORATE GOVERNANCE SHAREHOLDERS AGM EXECUTIVE AND NON-EXECUTIVE DIRECTORS BOARD OF DIRECTORS AUDIT COMMIT TEE REMUNERA TION COMMITTE E CEO ENVIRONMENTAL SCANNING • INTERNAL ENVIRONMENT CHECKLIST FOR PERFORMING STRENGTHS AND WEAKNESS ANALYSIS o MARKETING REPUTATION MARKET SHARE CUSTOMER SATISFACTION CUSTOMER RETENTION PRODUCT AND SERVICE QUALITY PRICING, DISTRIBUTION, SALES AND INNOVATION EFFECTIVENESS GEOGRAPHICAL COVERAGE o FINANCE COST/AVAILABILITY OF CAPITAL CASH FLOW (NET PROFIT + DEPRECIATION) INTERNAL ENVIRONEMENT CHECKLIST CONTD.. • MANUFACTURING o o o o o FACILITIES ECONOMIES OF SCALE CAPACITY ABILITY TO PRODUCE ON TIME TECHNICAL AND MANUFACTURING SKILLS • ORGANISATION o o o o VISIONARY AND CAPABLE LEAERSHIP ENTERPRENEURIAL ORIENTATION FLEXIBLE AND RESPONSIVE ORGANISATION DEDICATED WORKFORCE EXTERNAL ENVIRONMENT • MICRO ENVIRONMENT o SUPPLIERS VERTICAL VIS-S-VIS HORIZONTAL (MERGERS AND TAKEOVERS) INTEGRATION: outsourcing or in-house? High Inventory costs o COMPETITORS: Competitor Array: Discretionary Income: brand competition and desire competition STRATEGY TO TAKE THEM ON: Case of Bharti and Reliance o CUSTOMERS: Institutional or retail: Few or Many clients: IT industry: Case of Tech Mahindra CREATE AND SUSTAIN o INTERMEDIARIES: Those that help businesses in its activities: Vital links between company and final consumers MARKETING AND FINANCIAL: M&A: IPO: Rights Issue: SUPPLIER • Vertical integration is the degree to which a firm owns its upstream suppliers and its downstream buyers (growing raw materials, manufacturing, transporting, marketing, and/or retailing ) • BACKWARD INTEGRATION: Control of raw material suppliers • FORWARD INTEGRATION: Control of distribution centers and retailers • HORIZONTAL INTEGRATION: Consolidation of many firms engaged in manufacturing of same product. • Issue: In-house or outsourcing • High cost of inventory if supplier is unreliable COMPETITOR ANALYSIS: Competitor Array Success factors Weighting Competitor 1 Competitor Competitor Competitor rating 1 weighted 2 rating 2 weighted Extensive distribution .4 6 2.4 3 1.2 Customer Focus .3 4 1.2 5 1.5 Economies of scale .2 3 .6 3 .6 Product Innovation .1 7 .7 4 .4 Total 1.0 20 4.9 15 3.7 Competitor Profiling • Background o o o location of offices, plants, and online presences history - key personalities, dates, events, and trends ownership, corporate governance, and organizational structure • Financials o o o P-E ratios, dividend policy, and profitability various financial ratios, liquidity, and cash flow Profit growth profile; method of growth (organic or acquisitive) • Products. o o o o o o products offered, depth and breadth of product line, and product portfolio balance new products developed, new product success rate, and R&D strengths brands, strength of brand portfolio, brand loyalty and brand awareness patents and licenses quality control conformance reverse engineering Competitor Profiling • Marketing segments served, market shares, customer base, growth rate, and customer loyalty o promotional mix, promotional budgets, advertising themes, ad agency used, sales force success rate, online promotional strategy o distribution channels used (direct & indirect), exclusivity agreements, alliances, and geographical coverage o pricing, discounts, and allowances o • Facilities plant capacity, capacity utilization rate, age of plant, plant efficiency, capital investment o location, shipping logistics, and product mix by plant o • Personnel o o o • number of employees, key employees, and skill sets strength of management, and management style compensation, benefits, and employee morale & retention rates Corporate and marketing strategies o o objectives, mission statement, growth plans, acquisitions, and divestitures marketing strategies Customer Analysis • Create and Sustain • Types of customers o o Retail or Institutional Few or More • Customer Focus Groups o Mechanism for gathering the voice of the customer through a structured group interview Exploratory focus groups are used to discuss customer needs, develop concepts for new products and/or evaluate new concepts/products Experiential focus groups are used to observe customers using products (and learn from those observations) or to hear motivations for the purchase of a product. Intermediaries • Financial and Marketing o o o Those that help businesses in its activities: Vital links between company and final consumers A financial intermediary is an entity that connects surplus and deficit agents. The classic example of a financial intermediary is a bank that transforms bank deposits into bank loans. Business organizations that expedite the distribution of goods and services from the producer to consumers EXTERNAL MACRO ENVIRONMENT • THE ECONOMY GNP OR GDP PER CAPITA GNP OR GDP GROWTH UNEMPLOYMENT AND INFLATION RATE o CONSUMER AND INVESTOR CONFIDENCE o CURRENCY EXCHANGE RATES o TRADE BALANCE o BALANCE OF PAYMENTS o o o Components of Economic Environment • Existing structure of the economy in terms of relative role of private and public sectors. • The rates of growth of GNP and per capita income at current and constant prices • Rates of saving and investment • Volume of imports and exports of different items • Balance of payments and changes in foreign exchange reserves • Agricultural and industrial production trends • Expansion of transportation and communication facilities • Money supply in the economy • Public debt (internal and external) • Planned outlay in private and public sectors CURRENCY EXCHANGE RATE • NOMINAL EXCHANGE RATE o PRICE OF ONE CURRENCY IN EXCHANE FOR OTHER DEVALUATION AND REVALUATION DEPRECIATION AND APPRECIATION SPOT RATES, FORWARD RATES AND FUTURES WHAT DETERMINES EXCHANGE RATES PPP PORTFOLIO BALANCE WHO DETERMINES EXCHANGE RATES MONETARY POLICY AND INTERVENTION EFFECTS OF EXCHANGE RATE MOVEMENTS • EFFECTIVE EXCHANGE RATE o • AVERAGE EXCHANGE RATE AGAINST A BASKET OF CURRENCIES LIKE THE USD INDEX (EUR, JPY,GBP, CAD, CHF, SEK) REAL EXCHANGE RATE o IT MEASURES INTERNATIONAL COMPETITIVENESS IF PRICE GOES UP BY 4% IN GERMANY AND 6% IN US, THE US COMPETITIVENESS FALLS BY 2%. HOWEVER IF OVER THE SAME PERIOD THE DOLLAR FELL 3%, OVERALL US COMPETITIVENESS HAS ACTUALLY IMPROVED BY 1%. BALANCE OF PAYMENTS • EXPORTS LESS IMPORTS OF PHYSICAL GOODS= MERCHANDISE BALANCE • MERCHANDISE BALANCE+NET EXPORTS AND IMPORTS OF SERVICES=TRADE BALANCE • TRADE BALANCE + NET CURRENT TRANSFER (WAGES+PROFITS+INTEREST+INTERNATIONA L AID)=CURRENT ACCOUNT BALANCE • CURRENT A/C BALANCE +CAPITAL A/C BALANCE(NET PORTFOLIO INVESTMENT+FDI+EXTERNAL BORROWING) = BALANCE OF PAYMENTS Balance of Payments • IMPORTS o o o o o o • EXPORTS o o o • COMPARATIVE ADVANTAGE VALUE AND VOLUME IMPORT PENETRATION IMPORT COMPOSITION COMPRESSIBILITY IMPORT SOURCES VALUE AND VOLUME EXPORT PENETRATION COMPOSITION AND DESTINATIONS TRADE BALANCE, MERCHANDISE TRADE BALANCE o ELIMINATING A TRADE DEFICIT A CHANGE IN THE VOLUME OF TRADE A CHANGE IN RELATIVE PRICES THROUGH A CHANGE IN THE EXCHANGE RATE OR A CHANGE IN DOMESTIC PRICES • CURRENT ACCOUNT BALANCE o ACQUISITION OF NET FOREIGN ASSETS OR EXTERNAL DEBT GROWS TO TUNE OF CURRENT ACCOUNT DEFICIT BALANCE OF PAYMENTS • OFFICIAL RESERVES o o o GOLD AND FOREIGN CURRENCIES HELD BY THE GOVERNMENT INTERVENTION TO SMOOTHEN TEMPORARY BLIPS IN EXCHANGE RATES STERILISATION • EXTERNAL DEBT, NET FOREIGN ASSETS o o EXTERNAL DEBT AS % OF GDP DEBT SERVICE RATIO PAYMENT OF INTEREST PLUS PRINCIPAL AS % OF EXPORTS OF GOODS AND SERVICES o NET FOREIGN ASSETS EXTERNAL DEBT ACQUISITION OF STOCKS OF ASSETS IN OTHER COUNTRIES, LIKE INDUSTRIAL COUNTRIES AND OIL EXPORTERS Consumer Confidence • Degree of optimism on the state of the economy that consumers express through their activities of savings and spending . • Started in 1967 and is benchmarked to 1985=100 • Monthly: Leading Indicator of economic trends. • survey consists of five questions to be answered in positive, negative or neutral: o o o o o Current business conditions Business conditions for the next six months Current employment conditions Employment conditions for the next six months Total family income for the next six months Investor Confidence Index • It measures the attitude of investors to risk. • Index uses the principles of modern financial theory to model the underlying behavior of global investors. • It measures confidence by assessing the changes in investor holdings of equities. • The more of their portfolio that institutional investors are willing to hold, the greater their risk appetite or confidence. INFLATION • • • • Persistent rise in prices Fall in value of money Rise in money supply Adaptive expectations: EXTERNAL MACRO ENVIRONMENT • GOVERNMENT FORM OF GOVERNMENT POLITICAL STABILITY GOVERNMENT DEBT BUDGET DEFICIT/SURPLUS CORPORATE AND PERSONAL TAX RATES o IMPORT TARIFFS AND QUOTAS o RESTRICTIONS ON INTERNATIONAL FINANCIAL FLOWS o MONETARY POLICY o o o o o PUBLIC DEBT • India's public debt includes market borrowings, external debt and other liabilities like small savings and provident funds. • Estimated public debt= Rs 34 lakh crore ( or Rs 11.5 trillion) as on end 2008-09. • Total P D= $723.86 billion • Internal Debt=$225billion (31%) • OF THE RS 34 LAKH CRORE, 22.7 LAKH CRORE ARE INTERNAL AND THE REST EXTERNAL DEBT. • PER PERSON DEBT = Rs 30000/= MONETARY POLICY • • • • REGULATION OF MONEY SUPPLY Various measures of money supply like, M1 and M3, o M1: CURRENCY (Notes and coins) + demand deposits or current a/c deposits) +commercial banks reserves with RBI: also called monetary base o M3: M1+Time Deposits with Banks: Also called Broad Money IMPACT ON COST AND AVAILABILITY OF CREDIT THROUGH o REPO RATE: THE RATE AT WHICH THE CENTRAL BANK PROVIDES A SHORT-TERM LOAN (OVERNIGHT LOAN OR LOAN FOR A WEEK), IN RETURN FOR WHICH BANKS PLEDGE SECURITIES AS COLLATERAL (6% in oct 2010). o REVERSE REPO RATE: THE RATE AT WHICH THE CENTRAL BANK BORROWS MONEY FROM THE MARKET FOR SHORT PERIODS.( 5%) o CRR (6%) o SLR (25%) o BANK RATE OR DISCOUNT RATE: RATES AT WHICH THE CENTRAL BANK PROVIDE MONEY TO COMMERCIAL BANKS TO HELP SMOOTH LONGER (SAY, WEEKLY) FINANCING NEEDS. (6 %) BOND YIELDS AND BOND PRICES: o Yield calculations o Yields and price o Yield and economic cycle INTERNATIONAL ENVIRONMENT • GLOBAL GROWTH • WTO o o PRINCIPLES CASE FOR OPEN TRADE THEORY OF ABSOLUTE AND COMPARATIVE ADVANTAGE o o o o o GATT TRADE ROUNDS FARM SUBSIDIES TARIFF BARRIERS NON-TARIFF BARRIERS TRADING BLOCKS FTA CUSTOMS UNION COMMON MARKET ECONOMIC UNION POLITICAL ENVIRONMENT • • • • • • • • • • • The Constitution of the country Prevailing political system The degree of politicisation of business and economic issues Dominant ideologies and values of major political parties The nature and profile of political leadership and thinking of political personalities The level of political morality Political institutions like the government and allied agencies Political ideology and practices of the ruling party The extent and nature of government intervention in business The nature of relationship of our country with foreign countries EXTERNAL MACRO ENVIRONMENT • LEGAL o o o o o o MINIMUM WAGES LAW ENVIRONMENTAL PROTECTION LAWS WORKER SAFETY LAWS COPYRIGHT AND PATENT LAWS ANTI-MONOPOLY LAW COMPETITION LAW ENVIRONMENT PROTECTION LAWS • WATER (PREVENTION AND CONTROL OF POLLUTION) ACT 1974 • AIR (PREVENTION AND CONTROL OF POLLUTION) ACT 1981 • ENVIRONMENT PROTECTION ACT 1986 • CENTRAL POLLUTION CONTROL BOARD MONITORS AIR QUALITY AND WATER QUALITY UNDER NATIONAL AIR MONITORING PROGRAMME AND WATER MONITORNG PROGRAMME. • 14 MAJOR RIVERS, 44 MEDIUM RIVERS AND 55 MINOR RIVERS: MAINLY RAINFED DURING MONSOONS, DRY FOR REST OF THE YEAR OFTEN CARRYING WASTEWATER DISCHARGES FROM INDUSTRIES AND CITIES ENDANGERING THE QUALITY OF SCARCE WATER RESOURCES • AIR QUALITY MONITORING AS ASCERTAINED BY SUSPENDED PARTICULATE MATTER (SPM), CARBON MONOXIDE (CO), OZONE (O3), SULPHUR DIOXIDE (SO2), NITROGEN DIOXIDE (NO2) OCCUPATIONAL HEALTH AND SAFETY (OH&S) • • • CONSTITUTIONAL PROVISIONS UNDER ARTICLES 24, 39(e AND f) and 42 BIS APPROVED IS 18001:2000 OH&S MANAGEMENT SYSTEMS (OH&SMS) THREE TYPES OF LAWS FOR OH&S o STATUTES FOR SAFETY AT WORKPLACES o STATUTES FOR SAFETY OF SUBSTANCES o STATUTES FOR SAFETY OF ACTIVITIES • AT PRESENT, SAFETY AND HEALTH STATUTES FOR REGULATING OH&S OF PERSONS AT WORK EXIST IN THE FOLLOWING FOUR SECTORS o MINES o FACTORIES o PORTS o CONSTRUCTION THE MAJOR LEGSLATIONS ARE o THE FACTORIES ACT 1948 o MINES ACT, 1952 o DOCK WORKERS (SAFETY, HEALTH AND WELFARE) ACT, 1986 o PLANTATION LABOUR ACT, 1951 o EXPLOSIVES ACT 1884 o PETROLEUM ACT 1954 o INDIAN ELECTRICITY ACT 1910 o INDIAN ATOMIC ENERGY ACT 1962 • COPYRIGHT AND PATENT LAWS understanding WTO.pdf page 37 • COPYRIGHT IS THE LEGAL RIGHT OF CREATIVE ARTISTS OR PUBLISHERS TO CONTROL THE USE AND REPRODUCTION OF THEIR ORIGINAL WORKS LIKE COMPUTER PROGRAMS • PATENT IS AN EXCLUSIVE RIGHT OFFICIALLY GRANTED BY A GOVERNMENT TO AN INVENTOR TO MAKE OR SELL AN INVENTION. • TRIPS: TYPES OF INTELLECTUAL PROPERTY o COPYRIGHT AND RELATED RIGHTS o TRADEMARKS: Types of signs o GEOGRAPHICAL INDICATIONS: A place name identifies the product like Champagne, Scotch. o INDUSTRIAL DESIGNS o PATENTS for both products and processes o LAY-OUT DESIGNS OF INTEGRATED CIRCUITS o UNDISCLOSED INFORMATION INCLUDING TRADE SECRETS ANTI-MONOPOLY LAW • MRTPC IS AN IMPORTANT ORGAN OF THE DEPARTMENT OF COMPANY AFFAIRS • MRTPC ESTABLISHED U/S 5 OF THE MRTPA, 1969 • FUNCTION: ENQUIRE INTO AND TAKE APPROPRIATE ACTION AGAINST UNFAIR TRADE PRACTICES AND RESTRICTIVE TRADE PRACTICES. • IN REGARD TO MONOPOLISTIC TRADE PRACTICES, THE COMMISSION CAN ENQUIRE INTO SUCH PRACTICES UPON A REFERENCE MADE TO IT BY THE CENTRAL GOVERNMENT OR UPON ITS OWN KNOWLEDGE AND SUBMIT COMPETITION LAWS • CCI • PROHIBITION OF ANTI-COMPETITIVE AGREEMENTS: HORIZONTAL AND VERTICAL INTEGRATION. HORIZONTAL AGREMMENT AMONG EXPORTERS EXEMPTED • PROHIBITION OF DOMINANCE: Acquisition of significant market power, which enables the enterprise to increase the price or limit production independently of competitors as well as customers. Dominance is not treated bad per se; it is the abuse of dominant position which is prohibited. Predatory pricing is one of the abuses which can be established against a dominant player if the selling price is below cost and there is intent to oust competitors. • REGULATION OF COMBINATIONS: Combinations include mergers, amalgamations and acquisition of control, shares, voting rights or assets. Combinations are classified into horizontal, vertical and conglomerate combinations (Merger of unrelated business activities for synergy, cross selling and increasing market share). If a proposed combination causes or is likely to cause appreciable adverse effect on competition, it cannot be permitted to take effect. EXTERNAL MACRO ENVIRONMENT • TECHNOLOGY o EFFICIENCY OF INFRASTRUCTURE INCLUING ROADS, PORTS, AIRPORTS, ROLLING STOCK (railroad and road vehicles, wagons, locomotives) HOSPITALS,EDUCATION, HEALTHCARE, COMMUNICATION INDUSTRIAL PRODUCTIVITY COST AND AVAILABILITY OF ELECTRICAL POWER o STATE OF INFORMATION TECHNOLOGY o o SOCIAL ENVIRONMENT • • • • • • • • • • • Attitudes towards product innovations, lifestyles, occupational distribution and consumer preferences Concern with quality of life Life expectancy Expectations from the workforce Shifts in the presence of women in the workforce Birth and death rates Population shifts Educational system and literacy rates Consumption habits Composition of family EXTERNAL MACRO ENVIRONMENT • SOCIO-CULTURAL o ATTITUDE TOWARDS MATERIALISM, CAPITALISM, FREE ENTERPRISE, INIVIDUALISM, CONSUMERISM, IMPORTANCE OF WORK. o DEMOGRAPHIC FACTORS SUCH AS POPULATION SIZE AND DISTRIBUTION EDUCATION AND INCOME LEVELS RELIGIOUS AFFILIATIONS ETHNIC ORIGINS CULTURAL STRUCTURES INCLUDING DIET AND NUTRITION AND HOUSING CONDITIONS SOCIO-CULTURAL FACTORS • MATERIALISM: Devotion to material wealth and possessions at the expense of spiritual or intellectual values: Focus on possessions. • CAPITALISM: An economic system based on the private ownership of the means of production and distribution of goods, characterized by a free competitive market and motivation by profit. • FREE ENTERPRISE: the doctrine or practice of giving companies the freedom to trade and make a profit without government control. SOCIO-CULTURAL FACTORS • CONSUMERISM: An attitude that values the acquisition of material goods: The belief that the buying and selling of large quantities of consumer goods is beneficial to an economy or a sign of economic strength. • INDIVIDUALISM: The pursuit of personal happiness and independence rather than collective goals or interests: The belief that society exists for the benefit of individual people, who must not be constrained by government interventions or made subordinate to collective interests. • DIGNITY OF LABOUR: Respect for all kinds of labor DEMOGRAPHIC FACTORS • • • • • • • • Population size and distribution: Birth Rate, Death Rate, Infant Mortality Rate, Child Mortality Rate, Female Fertility rate, Distribution by age, residence, occupation, Dependency ratio Education and Income Levels: Middle Class: Companies that fail to understand the unique desires and tastes of the new Indian consumer will miss out on a half-billion-strong market that along with China ranks as one of the most important growth opportunities of the next two decades. INCOME GROUPS DEPRIVED: INCOME<RS 90000/PER ANNUM/PER FAMILY (CONSISTING OF 5 MEMBERS) (54% OF THE POPULATION) ASPIRERS: RS 90000-200000/PER ANNUM/PER FAMILY (CONSISTING OF 5 MEMBERS) (CURRENTLY FORMS 40 PERCENT OF THE POPULATION) SEEKERS: Rs 200000-500000 /PER ANNUM/PER FAMILY (CONSISTING OF 5 MEMBERS) STRIVERS: Rs 500000-1000000 /PER ANNUM/PER FAMILY (CONSISTING OF 5 MEMBERS) MIDDLE CLASS ARE SEEKERS AND STRIVERS: PURCHASING POWER PARITY WOULD PUT THEM INTO MORE LIKE $23000-$118000 WHICH IS MIDDLE CLASS BY MOST DEVELOPED COUNTRY STANDARDS. THANK YOU DR RAMAKANT AGRAWAL XISS RANCHI ramakantagrawal@yahoo.com 9431109076