Johnson & Johnson Philippines Supplier Guide
I. OUR PROCURE TO PAY PROCESS
The Procure to Pay process starts with the creation of Purchase Order and ends with the payment of invoice.
Adherence to these procedures will facilitate on-time payment of your invoice and will support compliance to
financial and Sarbanes-Oxley requirements.
II. SUPPLIER SET-UP AND SUPPLIER INFORMATION UPDATES
The initial step for supplier before they could proceed with any transaction with Johnson & Johnson is the
completion of their profile information. Supplier set-up, a one-time set-up in Aravo System, will be initiated by J&J
and an e-mail will be sent to the supplier which includes the link to initial information set-up (Click the icon below
for supplier set-up guide). Once set-up is complete a 10-digit vendor code will be provided to you. This 10-digit
vendor code will be used across all Johnson & Johnson sectors.
Supplier Set-Up.pdf
*It is the supplier’s responsibility to communicate all changes or corrections to their information to Johnson &
Johnson.
III. PROCUREMENT TO PAY PROCESS IN DETAIL
1. PURCHASE ORDER
Before providing any goods or services to Johnson & Johnson, please ensure that you have a valid Purchase
Order. Only Purchase Orders can be accepted as a form of commitment and are required prior to the generation of
an invoice. All suppliers will receive the PO, in 82XXXXXXX numbering series, via e-mail thru the Ariba System.
(Kindly see the link below for a sample of Johnson & Johnson PO).
Ariba sample PO.pdf
2. DELIVERY FOR GOODS/SERVICES
If you are required to provide proof of delivery for any goods or services which have been delivered or performed,
please ensure these are communicated to your local business contact, prior to invoice generation, to ensure no
delay is made to your payment. Johnson & Johnson reserves the right to reject any or all materials and services
delivered which do not conform the PO description, specification and delivery date. Such rejected materials shall
be returned at the supplier’s expense. A penalty of 1% of the total PO cost for every day delay in the agreed
delivery date, capped to a maximum of 15% will be imposed.
3. INVOICE PROCESSING
Johnson & Johnson is strictly implementing no Invoice no Payment Policy and invoice should be submitted only
after PO issuance. An invoice should have the following information Supplier information, Supplier TIN number,
“Bill To”, “Remit To”, “Sold To’, Invoice/Credit Note Number, Invoice/Credit Note Date, PO Number (One PO
number per invoice only), PO Line item number, description of goods/services, Unit of Measure used, Invoice
Currency, Invoice Amount, VAT Amount and Total Value. For credit notes the corresponding invoices number and
full description of the credit is also needed. Insufficiency of the information mentioned above will cause delay in
payment. (Kindly see the link below for a sample of an indisputable invoice).
Sample of
Indisputable Invoice.pdf
Johnson & Johnson Philippines Supplier Guide
For the complete company name, address and TIN of the Bill to/Sold to details, please refer to link below.
Janssen
Company Name
Address
TIN
Medical
Edison Road, Bo.
Ibayo, Paranaque
City
Johnson & Johnson
Medical, a division
of Johnson and
Johnson Philippines
Inc.
Edison Road, Bo.
Ibayo, Paranaque
City
000-409-474-000
000-409-474-000
Janssen-Cilag, a
division of Johnson
and Johnson
Philippines Inc.
Consumer
ROHQ and GFS
Johnson and
Johnson Philippines
Inc.
Johnson and
Johnson
International
Singapore PTE LTD.
Edison Road, Bo.
Ibayo, Paranaque
City
Edison Road, Bo.
Ibayo, Paranaque
City
000-409-474-000
239-624-260-000
All original invoices need to be submitted in an envelope and personally submitted to J&J Mailroom located near
the security registration area, addressed to Johnson and Johnson – Global Financial Services (GFS). The working
hour of the Mailroom is Monday to Friday, 7:30 am – 4:30 pm.
* There should be no discrepancy on quantity or price between the invoice and the PO (Invoice Mismatch). To
resolve invoice mismatch refer to the link below.
Mismatch Resolution
Guide.pdf
4. PAYMENT
The standard payment term for Johnson & Johnson is 60 days from the date of receipt of correct invoice. It is
encouraged to use Electronic Fund Transfer (EFT) to reduce time it takes for the supplier to receive payments. In
any case EFT is unavailable for the supplier then checks are available via Check Outsourcing Service (COS) on
several releasing center or via check courier services if supplier is outside of COS Releasing Centers. (Kindly refer
the below for the COS Release Center Locations).
COS Release Center
Locations.pdf
*In exchange for the check, the COS center will be collecting the official receipts from the suppliers. For checks to
be released, suppliers/supplier representatives should present 1 valid ID and sign on an acknowledgement receipt
confirming collection of payment. Official Receipts should be completely filled-in to meet these minimum
requirements: complete J&J company name, TIN, VAT sales, VAT amount and Withholding Tax (if applicable). Upon
receipt of the check, the supplier/supplier representative should present a valid ID and signed authorization letter,
including a valid ID from the actual payee and sign on an acknowledgement receipt confirming collection of
payment.
To access payment status and history, please visit the AP Portal www.ap.jnj.com. (Kindly refer below for
registration and viewing details)
Supplier Portal
Registration.pdf
Research Payment
Information.pdf
Johnson & Johnson Philippines Supplier Guide
IV. RESPONSIBILITY STANDARDS FOR SUPPLIERS
Johnson & Johnson holds itself to high standards incorporated in Our Credo. With these we seek relationship with
a supplier that shares the same principles and commitments with us. (Kindly refer below for the Johnson &
Johnson Supplier Responsibility Standard).
JJ Supplier
Responsiblity Standards.pdf
V. USEFUL RESOURCES AND CONTACTS
Procurement is to be contacted for new or changes to supplier agreements, including a potential request to work
via the ARIBA Network.
-
For technical supplier queries regarding the purchase order, suppliers are to contact the ARIBA
Helpdesk. Email ; Ariba_Helpdesk_Ph@its.jnj.com
For questions regarding invoice status & payments: suppliers are first to consult the AP Portal,
otherwise AP Hotline Email : GFCManila_P2P_Customer_Service@its.jnj.com
For questions regarding supplier setup or editing the vendor master data:
ARAVO helpdesk – ph_aravo_helpdesk@its.jnj.com
Toll free: 1800-8908-6472 (Globe users)
Toll free: 1800-1441-0723 (PLDT & other users)
Press 1 for Ariba helpdesk; Press 2 for Accounts Payable Helpdesk; Press 3 for ARAVO helpdesk