Connexus Credit Union Transfer Service Agreement and Disclosure
This Transfers Service Agreement ("Agreement") sets forth the terms and conditions for the various
types of transfers that are available within the Connexus Credit Union Online Banking Service (“Service
and the rights and responsibilities concerning these transactions, including rights under the Electronic
Fund Transfer Act.
By clicking the “I Agree” button below, you are affirming your consent to receive information
electronically, that you have the ability to receive and retain electronic communications, and that you
agree to the terms and conditions set forth in this agreement. Connexus reserves the right to provide
information and notices about the Transfer service to you by non-electronic means.
Connexus reserves the right to refuse enrollment in the Transfer service to any member for any reason.
By accepting this agreement, I am authorizing Connexus to check my accounts and to obtain a credit
report to verify my eligibility for any accounts and services I request now or in the future.
Connexus Credit Union (“Connexus”) may, at your direction, from time to time initiate a transfer of
funds in your Connexus account(s) to an account you own at another financial institution or a transfer
from that account to your Connexus account.
Transfers through the Service that affect savings accounts are subject to the Federally mandated
limitations on withdrawals and transfer transactions described in the Account Information Booklet.
After every transfer is successfully initiated, a confirmation message appears and can be viewed in the
transfer history once the transfer is successfully processed. Documentation of transfers will be reflected
on periodic statements, as required by applicable rules.
Transfers between Connexus Accounts (“Internal Transfers”)
Internal Transfers refer to the transfers made from one of your Eligible Accounts to another Eligible
Account.
Internal transfers may be one-time, recurring, or scheduled for a future date. Transfers that are not
scheduled for a future-date occur immediately and cannot be cancelled.
If a recurring or future-dated internal transfer fails for a reason other than insufficient funds in your
Eligible Account from which the funds are being transferred, we may try again to complete it and you
may be notified of the failure and further transfer attempts. If the internal transfer fails due to
insufficient funds, you will not be notified.
Transfers between Connexus Accounts and other U.S. Financial Institutions (“Remote Transfers”)
Remote transfers refer to transfers made to/from your Third Party Accounts at another U.S. financial
institution and preauthorized debits and credits initiated by you. They are processed through the
Automated Clearing House (ACH) on Business Days and can take up to 3 (three) business days to
process. All requests must be made through Connexus’ Online system and are subject to the terms of
the Online & Mobile Banking Agreement and Disclosure, each as in effect from time to time, and
applicable laws and regulations.
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Automated Clearing House system is used if we receive an ACH entry into your account. ACH credit
entries will be governed by the rules of the National Automated Clearing House Association (NACHA),
which states that the ACH credit entry shall be governed by and construed in accordance with the laws
of the State of Wisconsin.
Remote Transfers Definitions
ACH Network refers to the funds transfer system, governed by the NACHA Rules, which provides funds
transfer services to participating financial institutions.
Business Day refers to any day that is not a Saturday, Sunday, Federal or Credit Union holiday.
Draw Account refers to the account that funds will be withdrawn from.
Eligible Connexus Account refers to a Connexus deposit account that is eligible to be used with the
Transfer service, such as a savings or checking account, and is enrolled in the service.
Receiving Account refers to the account that funds will be deposited into.
Send Date refers to the date the transfer is requested to be sent.
Third Party Account refers to your account to another U.S. financial institution, referenced through this
service.
Verified Account refers to the account owned at Connexus or another financial institution, located
within the United States, which has been enrolled in the Transfer service and verified as described later
in this Agreement.
Remote Transfers Terms and Conditions
In order to initiate transfers to/from your accounts other U.S. financial institutions, you will be required
to provide account information for your Third Party Accounts, including, but not limited to, the financial
institution’s name, ABA/routing number, account type, and your account number(s).
You acknowledge that if we are able to recognize that you provided us with incorrect or incomplete
information, we may make reasonable efforts to contact you to remedy the situation. However, you
agree to accept full responsibility for any losses resulting from any such errors.
Verification of Third Party Accounts
You may be required to provide proof of ownership of any Third Party Account to or from which you are
requesting a transfer of money. We may require you to demonstrate your ownership of a Third Party
Account by means of trial deposits. Trial deposits involve Connexus making two low value deposits
(usually less than $1.00) and one withdrawal from the external account. You are then required to report
certain details of such transactions to confirm your account ownership. Your funds are not used for the
trial deposits. You will be asked to confirm the amount of the trial deposits in order to verify proper
account setup. No remote transfer can occur without this verification. Connexus reserves the right to
require you to use other methods to prove your ownership of a Third Party Account.
You agree that we have the right to collect funds from any/all of your Connexus accounts, including the
available balance on your line-of-credit accounts or any of the overdraft services applicable to your
accounts, to provide the funds for any transfers that have been requested by you. This includes accounts
on which you are the primary owner, as well as accounts on which you are the joint owner.
We are not responsible for any holds on funds placed by other financial institutions.
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We will not notify you in the event a remote transfer fails due to insufficient funds.
The terms and conditions for the account types offered by us are stated in the Account Information
Booklet apply (e.g., number of monthly transactions allowed on a particular account) and you hereby
acknowledge and agree that they are incorporated herein by reference.
Cancellation of Remote Transfers
Future-dated and recurring remote transfers may be cancelled as long as they are cancelled prior to the
Send Date.
Processing of Remote Transfers
 The withdrawal will be initiated on the same Business Day the credit is initiated.
 If the transfer funds are not available in the Draw Account for any reason, the entire transaction
will be either canceled or reversed from the applicable account(s).
 We will not be responsible for restrictions enforced by any other financial institution.
 Standard transaction limits are defined below.
Transfer Type
Inbound & Outbound
(Combined)
Daily & Outstanding
Dollar Limit
$1,500
Monthly Dollar Limit
$25,000
Daily and Outstanding Dollar Limit: The maximum incoming and outgoing transfers in a single day.
Monthly Dollar Limit: When a new transfer is attempted, all transfers made within the last 30 days are
subtracted from this limit to determine the funds available.
Monthly: A month means the thirty (30) calendar days immediately prior to the date on which a Remote
Transfer request is executed (i.e. originated) by Connexus.
Connexus does not limit the number of Remote Transfers; however, transfers in excess of the number of
funds transfers allowed for accounts, which are subject to Federal Reserve requirements, are not
permitted. Connexus may from time to time, for security and risk management reasons, modify the daily
or monthly limit, the frequency or the dollar amount of each transfer I can make using this service.
Authorization to Transfer Funds Using the Remote Transfer Service
I hereby represent and warrant to Connexus that I own each Eligible Connexus Account, Verified
Account and have full right and authority to all the funds on deposit therein. In addition, I authorize
Connexus to execute and charge my Eligible Connexus Account(s) for any Remote Transfer request,
including any related fee, subject to any applicable limit as to dollar amount. I understand and
acknowledge that Connexus has no obligation to execute any request for a transfer using Remote
Transfer that is not initiated in accordance with proper procedures. I further acknowledge that the
acceptance and processing of a Remote Transfer request is subject to the terms and conditions stated in
this Agreement, as amended from time to time. This authorization shall remain in full force and effect
until I have informed Connexus by telephone at 1.800.845.5025 that I have revoked my authorization
and Connexus has had a reasonable opportunity to act on it.
Information Relied Upon by Connexus
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I acknowledge and agree that Connexus is relying upon the information I provide in originating a Remote
Transfer on my behalf. Any errors in the information, including incorrect or inconsistent account names
and numbers or the ABA number or name of the financial institution holding my Verified Account are my
responsibility. Although I represent and warrant to Connexus that I am the owner of each Verified
Account and describe it to Connexus by name and account number (or any other number), I understand
and agree that if Remote Transfer instructions identify a Verified Account by name and account number,
the relevant financial institution may execute those instructions by reference to the account number
only, even if such number does not correspond to the name. I understand that financial institutions
holding my Verified Accounts may not investigate discrepancies between names and numbers. In
addition, I agree that Connexus has no responsibility to investigate discrepancies between names and
account numbers.
Limited Power of Attorney
I acknowledge and agree that when Connexus originates a request for a transfer using the Remote
Transfer Service, Connexus is acting as my agent. I agree to indemnify and hold harmless Connexus as
my agent under this limited power of attorney.
Security Procedures
I agree that Connexus will initiate a Remote Transfer request for me only after I access my Eligible
Connexus Account(s) through its Online Banking service using the established login credentials. I
acknowledge and agree that Connexus has established commercially reasonable security procedures for
the Remote Transfer service. I understand that the security procedures are designed to authenticate my
identity before accepting a request for a Remote Transfer and not to detect errors in the content of my
instruction.
Termination of Remote Transfers
We may terminate use of Remote Transfers at any time, at our sole discretion. Incidents of transactions
that are returned for a closed and/or invalid account, remote transfers for which you are not the owner,
and repeated incidents of non-sufficient funds may result in termination of Remote Transfers or the
Connexus Credit Union Online Banking Service.
While you may request a reinstatement by contacting us, we reserve the right to grant or deny
reinstatement.
If at any time you wish to discontinue your use of Remote Transfer, all pending transactions must either
be canceled or completed prior to the termination.
Once your Remote Transfer service with us has been terminated for any reason, you will have no further
right or access to use it and we will not access your Third Party Account thereafter for any reason.
Fees for Remote Transfers
You may be subject to Connexus fees or fees from other institutions for incidents of insufficient funds or
other miscellaneous fees associated with any remote transfer. Refer to the Credit Union Fee Schedule
for a complete list of fees. Fees, if applicable, will be debited from your Connexus account at the time
the draw is made. You authorize us to deduct any/all fees at the time the transfer is initiated. If we are
unable to collect the applicable fees due to insufficient funds, you authorize us to debit any of your
accounts held at the Credit Union and/or take any means necessary to collect the fees.
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Execution of a Request for a Remote Transfer
Requests for Remote Transfer will be executed on the current business day, so long as it is initiated by
the cutoff time of 11:30 p.m. CT. If my request for a Remote Transfer is received by Connexus on a day
that is not a Business Day, or on a Business Day after the established cut-off time, Connexus will not
process my request until the next Business Day.
Actions for an Unsuccessful Remote Transfer
In the event of a failed Remote Transfer, notification will be sent to the preferred email address on file.
It is the member’s responsibility to contact the Third Party financial institution to understand and
resolve the failed transfer.
Rejection of a Remote Transfer Request
Connexus may reject my Remote Transfer request if;
 the dollar value of one or more of my transfer requests exceeds my daily or monthly transfer
limit (as more fully described above)’
 I have insufficient available funds in my Eligible Connexus Account for the amount of the
Remote Transfer (plus any applicable fee);
 my request is incomplete or unclear;
 Connexus identifies a security risk related to a requested transfer;
 Connexus is unable to fulfill my request for any other reason.
I understand and agree that if Connexus rejects a request for a Remote Transfer for one or more of the
reasons set forth above, I will be informed of the rejection during via the Communications Center in the
Online Banking system as soon thereafter as Connexus has determined to reject the request.
Cancellations, Amendments or Recalls of a Remote Transfer Request
Remote Transfer requests may be canceled or amend within the Connexus Credit Union Online Banking
Service; only if Connexus receives my request prior to the execution of the Remote Transfer request and
at a time that provides Connexus with a reasonable opportunity to act upon that request. Connexus
shall not be liable to me for any loss resulting from the failure of the beneficiary bank to agree to a recall
or amendment of my Remote Transfer request.
Delays, Non-Execution of Remote Transfer Request
Connexus shall not be responsible for any delay, failure to execute, or misexecution of a Remote
Transfer request due to circumstances beyond Connexus’ reasonable control - including, without
limitation, any inaccuracy, interruption, delay in transmission, or failure in the means of transmission of
my Remote Transfer request to the Third Party institution or execution of such request by the Third
Party institution, whether caused by strikes, power failures, equipment malfunctions, or acts or
omissions of any intermediary bank or beneficiary bank. Connexus makes no warranties, expressed or
implied – including the failure of any intermediary bank or beneficiary bank to credit my beneficiary with
the amount of the Remote Transfer after receipt of same with respect to any matter.
Currency of Remote Transfers
The Remote Transfer service is available for funds transferred to Verified Accounts in the United States
of America only and transfers are made in U.S. dollars only.
Unlawful or Prohibited Use
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As a condition of using the Remote Transfer service, I warrant to Connexus that I will not use the
Remote Transfer service for any purpose that is unlawful or is not permitted, expressly or implicitly, by
the terms of this Agreement or by any applicable law or regulation. I further warrant and represent that
I will not use the Remote Transfer service in any manner that could damage, disable, overburden, or
impair the Remote Transfer service or interfere with any other party's use and enjoyment of such
service. I may not obtain or attempt to obtain any materials or information through any means not
intentionally made available or provided for through the Remote Transfer service. I agree that these
warranties and representations will remain in full force and effect even if this Agreement terminates for
any reason.
Error Resolution and Disputes
Notify Connexus immediately if you think someone else has learned your access credentials for the
Connexus Credit Union Online Banking Service or an authorized Remote Transfer, or other type of online
transaction has been made from one of your accounts.
Call us or write us at the telephone number or address listed below, as soon as you can, if you think your
statement is wrong or if you need more information about a transfer listed on the statement. We must
hear from you no later than 60 days after we sent the FIRST statement on which the problem or error
appeared.
In your letter please include the following:
1. Tell us your name and account number (if any).
2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why
you believe it is an error or why you need more information.
3. Tell us the dollar amount of the suspected error.
Address:
Connexus Credit Union
PO Box 8026
Wausau, WI 54402-8026
Phone:
(800) 845-5025
Email:
info@connexuscu.org
If you tell us orally, we may require that you send us your complaint or question in writing within 10
business days. We will determine whether an error occurred within 10 business days (5 business days
for ATM/debit card point-of-sale transactions and 20 business days if the transfer involved a new
account) after we hear from you and will correct any error promptly. If we need more time, however we
may take up to 45 days (90 days if the transfer involved a new account, point-of-sale transaction, or a
foreign-initiated transfer) to investigate your complaint or question. If we decide to do this we will credit
your account within 10 business days (5 business days for ATM/debit card point-of-sale transactions and
20 business days if the transfer involved a new account for the amount you think is in error, so that you
will have the use of the money during the time it takes us to complete our investigation. If we ask you to
put your complaint or question in writing and we do not receive it within 10 business days, we may not
credit your account. Your account is considered a new account for the first 30 days after the first deposit
is made, unless each of you already has an established account with us before this account is opened.
We will tell you the results within three business days after completing our investigation. If we decide
there was no error, we will send you a written explanation. You may ask for copies of the documents
that we used in our investigation.
Service Changes and Discontinuation
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Connexus may modify or discontinue the Remote Transfer service, with or without notice, without
liability to me at any time. Connexus reserves the right, subject to applicable law and regulation, to
terminate my right to use the Remote Transfer service at any time and for any reason, including,
without limitation, if Connexus, in its sole judgment, believes I have engaged in conduct or activities that
violate any of the terms of this Agreement or, if I provide Connexus with false or misleading information
or interfere with other users or in the administration of the Remote Transfer service.
Proprietary Rights
I acknowledge and agree that Connexus and its agents own all rights in and to the Remote Transfer
service. I am permitted to use the Remote Transfer service only as expressly authorized by this
Agreement. I may not copy, reproduce, distribute, or create derivative works, reverse engineer or
reverse-compile the technology for the Remote Transfer service or any of Connexus’ other services or
technology.
Indemnity
In consideration by Connexus to act upon my request to make a Remote Transfer, I agree to indemnify
and hold Connexus, its directors, officers, employees and agents harmless from and against any and all
claims, suits, judgments, executions, liabilities, losses, damages, costs, and expenses - including
reasonable attorney's fees - in connection with or arising out of your acting upon Remote Transfer
instructions pursuant to this Agreement.
Electronic Consent and Acceptance of Terms and Conditions
I understand that in order to enroll in and use the Transfer service, I must consent to receive and accept
the terms and conditions of the User Agreement for Transfer service, and any amendments to it,
electronically. I may withdraw my consent to having this information provided to me electronically by
providing Connexus with a request in writing by e-mail, fax, or mail; however, by doing so I understand
that I will terminate my right to use the Transfer service. Withdrawing my consent in this manner will
not prevent me from re-enrolling for the Transfer service.
After every transfer is successfully initiated, a confirmation message appears and can be viewed in the
transfer history once the transfer is successfully processed. Documentation of transfers will be reflected
on periodic statements, as required by applicable rules.
Amendments
I agree that Connexus reserves the right to change the terms and conditions of this Agreement. Unless
otherwise required by law, Connexus may amend this Agreement without prior notice to me. If
Connexus chooses to notify me of an amendment or is required to do so by law, Connexus may ask me
to agree to an amended version of this Agreement electronically, or mail or deliver a separate notice,
statement message or electronic message to me at the last address Connexus has on file for me. My use
of the Remote Transfer service after such notice has been provided constitutes my acceptance of the
amendment.
Assignment
Connexus may assign this Agreement to any future, directly or indirectly, affiliated company. Connexus
may also assign or delegate certain of its rights and responsibilities under this Agreement to
independent contractors or other third parties. I may not assign this Agreement to any other party.
Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the state of
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Wisconsin and federal law, as applicable without giving effect to its conflict of laws provisions of your
actual state or country of residence. If either Connexus or I have any dispute or disagreement with the
other regarding the Agreement that we cannot resolve amicably, both parties agree that the sole and
exclusive remedy shall be binding arbitration in Wisconsin in accordance with the rules and procedures
of the American Arbitration Association then in effect.
Required Equipment
In order to use the Remote Transfer service and to view and retain a copy of the terms and conditions
contained in this Agreement, I understand that I must have a computer equipped with at least: a
browser with 128-bit encryption; and either a printer or a disk drive or other electronic storage device
Consent and Agreement
By clicking on the "I Agree" button below, I agree: (1) I have software and equipment that satisfies the
above requirements; (2) to receive information about the Remote Transfer service, including the
Agreement and any subsequent amendments to it, electronically; and (3) I have received an electronic
version of the Agreement and agree to be bound by the terms and conditions contained therein.
Because enrollment for the Remote Transfer service can only occur electronically, I understand that I
will be unable to proceed if I do not click on this button. Connexus reserves the right to provide
information and notices about the Remote Transfer service to me by non-electronic means.
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