Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Request for Proposal for Selection of
Implementation Agency for Supply,
Installation, Commissioning, Training,
Operations and Maintenance of
Hardware, Networking Components
and System Software for Nation-wide
Rollout of National e-Governance Plan
for Agriculture (NeGP-A) –Version 2.3
Tender No: Z-11018/15/2014/IT
Agriculture Mission Mode Project
National e-Governance Plan (NeGP– A)
DEPARTMENT OF AGRICULTURE & COOPERATION
MINISTRY OF AGRICULTURE
GOVERNMENT OF INDIA
DAC
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Table of Content
LIST OF TABLES ...........................................................................................................................................6
GLOSSARY ..................................................................................................................................................7
DEFINITIONS .............................................................................................................................................11
1
DOCUMENT REFERENCE SHEET ......................................................................................................17
2
INVITATION FOR BIDS ....................................................................................................................18
3
INTRODUCTION AND STRUCTURE OF THE RFP ..............................................................................20
4
GENERAL TERMS OF THE RFP .........................................................................................................24
4.1 NEGP-A OPEN FORUM ....................................................................................................................24
4.2 BIDDER ENQUIRIES & DAC RESPONSES ............................................................................................... 25
4.3 VENUE & DEADLINE FOR SUBMISSION OF BID .......................................................................................25
4.3.1
Bids must be submitted by the bidders at the following address: ....................................25
4.3.2
Amendment of Bidding Documents ..................................................................................26
4.4 LANGUAGE OF BID........................................................................................................................... 27
4.4.1
Technical Bid .....................................................................................................................29
4.5 UNDERTAKING ................................................................................................................................ 32
4.6 NON-CONFORMING BID ...................................................................................................................32
4.7 AMENDMENTS TO RFP.....................................................................................................................33
4.8 PRICES ..........................................................................................................................................33
4.9 CORRECTION OF ERRORS ..................................................................................................................33
4.10
DISQUALIFICATION......................................................................................................................34
4.11
BID CURRENCIES ........................................................................................................................ 34
4.12
BID SECURITY (EARNEST MONEY DEPOSIT)......................................................................................35
4.12.1
Amount of Bid Security (EMD) .....................................................................................35
4.12.2
Currency of Bid Security ............................................................................................... 35
4.12.3
Requirement of Bid Security ......................................................................................... 35
4.12.4
Rejection of Bid ............................................................................................................35
4.12.5
Discharge of Security Bid of Unsuccessful Bidder......................................................... 35
4.12.6
Discharge of Security Bid of Successful Bidder ............................................................. 35
4.12.7
Forfeiture of Bid Security .............................................................................................. 35
4.13
PERIOD OF VALIDITY OF BIDS ........................................................................................................36
4.13.1
Validity Period ..............................................................................................................36
4.13.2
Extension of Period of Validity .....................................................................................36
4.14
FORMAT AND SIGNING OF BID ......................................................................................................37
4.14.1
Number of Copies of Bid............................................................................................... 37
4.14.2
Authentication of Bid ...................................................................................................37
4.14.3
Validation of interlineations in Bid ...............................................................................37
4.15
SEALING AND MARKING OF BIDS ...................................................................................................37
4.15.1
Enclosing the Bids ........................................................................................................37
4.15.2
Responsibility of Client .................................................................................................38
4.16
REJECTION OF BID ......................................................................................................................39
4.17
WITHDRAWAL OF BIDS ................................................................................................................39
4.18
OPENING OF PRE-QUALIFICATION AND TECHNICAL BIDS ....................................................................39
4.18.1
Opening of Bids ............................................................................................................39
4.18.2
Announcement of Bids .................................................................................................40
4.18.3
Bids Not Considered For Evaluation .............................................................................40
4.18.4
Opening of Bids by the Client .......................................................................................40
4.19
EVALUATION OF BIDS ..................................................................................................................40
4.19.1
Evaluation of Pre-Qualification bids.............................................................................41
4.19.2
Technical Bid Evaluation .............................................................................................. 46
DAC
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
4.19.3
Financial Bid Evaluation ............................................................................................... 56
4.19.4
Signing of Contract.......................................................................................................58
4.19.5
Unconditional Performance Bank Guarantee .............................................................. 59
4.19.6
Warranty & Annual Maintenance Contract .................................................................60
4.19.7
Penalty & Liquidation Damages ...................................................................................61
4.19.8
Failure to Agree with Terms & Conditions of RFP ........................................................ 62
4.19.9
Limitation of Bidder’s Liability......................................................................................62
4.19.10
Insurance .....................................................................................................................62
4.20
PAYMENT TERMS .......................................................................................................................62
4.20.1
Schedule for Payment ..................................................................................................64
5
AGRICULTURE MISSION MODE PROJECT (NEGP-A).......................................................................67
5.1 VISION & OBJECTIVES ......................................................................................................................68
5.2 KEY STAKEHOLDERS OF NEGP - A.......................................................................................................69
5.3 SERVICES .......................................................................................................................................69
5.4 SERVICE DELIVERY ........................................................................................................................... 71
5.4.1
Central Agri Portal (CAP) ..................................................................................................72
5.4.2
State Agri Portal (SAP) ......................................................................................................72
5.4.3
Existing Applications which may be redeployed in the new platform .............................. 73
5.5 SOLUTION OVERVIEW ......................................................................................................................74
5.5.1
Information Services .........................................................................................................76
5.5.2
Access Services ..................................................................................................................76
5.5.3
Interaction Services ...........................................................................................................76
5.5.4
Security Services................................................................................................................76
5.5.5
Portal Services...................................................................................................................76
5.5.6
Operational / Infrastructure services ................................................................................76
5.5.7
Management and Monitoring Services ............................................................................77
5.6 TECHNOLOGY ARCHITECTURE ............................................................................................................77
5.6.1
Solution Architecture ........................................................................................................77
5.6.2
Solution Deployment Architecture ....................................................................................80
5.6.3
Network Deployment Architecture ...................................................................................83
5.7 CAPACITY BUILDING AND CHANGE MANAGEMENT REQUIREMENTS........................................................... 84
5.7.1
Change Requirements .......................................................................................................84
5.7.2
Classification of stakeholders for training ........................................................................90
6
SCOPE OF WORK FOR IMPLEMENTATION AGENCY .......................................................................92
VALIDITY OF RATES .....................................................................................................................105
6.1 PROJECT SCHEDULE ....................................................................................................................... 108
6.2 TESTING & ACCEPTANCE ................................................................................................................112
6.3 DEPLOYMENT SUPPORT ..................................................................................................................116
6.3.1
Training & Change Management ...................................................................................116
6.3.2
Systems Deployment Warranty ...................................................................................... 118
6.3.3
Managed IT Services .......................................................................................................118
6.3.4
Key Deliverables ..............................................................................................................122
6.3.5
Key resources to be deployed during Implementation & AMC period ............................ 123
6.4 SYSTEMS DEPLOYMENT ..................................................................................................................124
6.4.1
Handover Clause .............................................................................................................124
6.4.2
End of Life clause ............................................................................................................124
6.5 DATA MIGRATION ......................................................................................................................... 125
6.6 ESCALATION MATRIX .....................................................................................................................125
7
SERVICE LEVELS ............................................................................................................................ 126
APPENDIX I – DETAILED LIST OF STAKEHOLDERS ..................................................................................144
APPENDIX II –LIST OF SERVICES .............................................................................................................147
APPENDIX III – TENTATIVE BILL OF MATERIAL ...................................................................................... 152
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
APPENDIX IV – TECHNICAL SPECIFICATIONS ......................................................................................... 157
A.
B.
C.
D.
E.
F.
G.
H.
GENERAL INSTRUCTIONS .................................................................................................................157
FIBER CHANNEL SWITCH FOR SAN ...................................................................................................158
SERVER FARM ACCESS SWITCH ........................................................................................................159
ACCESS SWITCH FOR USERS – 24 PORTS............................................................................................ 163
SERVER LOAD BALANCER ................................................................................................................167
BLADE CHASSIS DESCRIPTION SPECIFICATION ...................................................................................... 169
DATABASE SERVER/ MANAGEMENT SERVER ....................................................................................... 172
WEB SERVER, APPLICATION SERVER, DNS / LDAP, ANTI-VIRUS SERVER, DEVELOPMENT & PORTAL SERVER
SPECIFICATION........................................................................................................................................ 175
I.
STORAGE AREA NETWORK (SAN) ....................................................................................................178
J.
DESKTOP SPECIFICATION.................................................................................................................181
K.
MONO MULTIFUNCTION PRINTERS CUM SCANNER (BLOCK HQS LEVEL) SPECIFICATIONS ............................ 185
COLOR MULTIFUNCTION PRINTERS CUM SCANNER (DISTRICT HQS AND ABOVE) SPECIFICATIONS ........................... 186
L.
SERVERS (PILOT MANDIS) ...............................................................................................................187
M. LAN SWITCH (AT OFFICES IN BLOCK AND DISTRICT HQ) ............................................................ 188
N.
LAN SWITCH (AT OFFICES IN STATE HQ / UNIVERSITIES) ........................................................... 190
O. KVM SWITCH .............................................................................................................................. 192
P.
TOUCH SCREEN KIOSK ....................................................................................................................192
Q. SYSTEM SOFTWARE SPECIFICATIONS ..................................................................................................194
R.
ANTI-VIRUS SOLUTION ...................................................................................................................205
S.
AUDIO / VIDEO STREAMING SOFTWARE SPECIFICATION. .......................................................................206
T.
HAND HELD DEVICE (TABLET) SPECIFICATIONS....................................................................................208
U.
PICO PROJECTOR........................................................................................................................... 211
3.
EMS SPECIFICATIONS ....................................................................................................................213
W. LINE INTERACTIVE UPS 650 VA/1KVA SPECIFICATIONS...........................................................................221
A.
DECLARATION REGARDING CLEAN TRACK RECORD ................................................................................227
B.
CERTIFICATE FOR SATISFACTORY WORK FROM REPUTED CLIENTS.............................................................. 228
C.
NEGP-A OPEN FORUM: FORMAT FOR QUERIES..................................................................................230
D.
PRE-QUALIFICATION COMPLIANCE ...................................................................................................231
E.
TECHNICAL BID FORM ....................................................................................................................231
F.
FINANCIALBID FORM .....................................................................................................................233
7.1 PERFORMANCE BANK GUARANTEE TEMPLATE ....................................................................................236
G.
FORMAT FOR CLIENT REFERENCES ....................................................................................................238
H.
FORMAT FOR PROVIDING CITATIONS .................................................................................................240
I.
FORMAT FOR OVERVIEW OF ROLES OF THE IMPLEMENTATION AGENCY (OEMS) .......................................244
J.
FORMAT FOR STAFFING PLAN ..........................................................................................................245
K.
FORMAT FOR CVS OF THE KEY PROFESSIONAL STAFF ............................................................................246
L.
FORMAT FOR WORK SCHEDULE (STATE WISE).....................................................................................247
M. BID SECURITY FORM ...................................................................................................................... 248
N.
TECHNICAL COMPLIANCE FORM .......................................................................................................250
O. COST ASSUMPTION AND BID EVALUATION FOR GENUINE OEM BRANDED PRINTER CARTRIDGES .....................254
Q. FORMAT FOR REQUEST FOR CLARIFICATIONS ...................................................................................... 255
R.
FORMAT FOR COMMERCIAL SPECIFICATIONS & QUOTATIONS ................................................................ 256
S.
DECLARATION BY THE OEMS...........................................................................................................279
T.
PRE-CONTRACT INTEGRITY PACT ......................................................................................................284
U.
CONSORTIUM CRITERIA ..................................................................................................................293
V.
DECLARATION REGARDING ACCEPTANCE OF TERMS & CONDITIONS CONTAINED IN THE TENDER DOCUMENT...294
APPENDIX VI – TECHNICAL EVALUATION OF HARDWARE/ SOFTWARE AND TOOLS TO BE DEPLOYED
................................................................................................................................................................ 295
APPENDIX VII –USER AND COMPUTER ACCOUNT GROUP POLICIES ....................................................302
DAC
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
LIST OF FIGURES
Figure 1: Service Classification ..................................................................................... 70
Figure 2: Service Delivery ............................................................................................. 71
Figure 3: Solution Overview ......................................................................................... 75
Figure 4: Solution Deployment Architecture .............................................................. 82
Figure 5: Network Deployment Architecture .............................................................. 83
DAC
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
List of Tables
Table 1 Document Reference Sheet ............................................................................. 17
Table 2 Structure of the RFP ......................................................................................... 23
Table 3 Pre-Qualification Criteria ................................................................................. 41
Table 4 Technical Bid Evaluation Criteria...................................................................... 48
Table 5 Payment Milestones......................................................................................... 64
Table 6 Key Stakeholders of NeGP - A .......................................................................... 69
Table 7 Change Communication Plan ........................................................................... 89
Table 8 Stakeholder Classification for Training ............................................................ 91
Table 9 Number of Districts and Blocks ........................................................................ 99
Table 10 Hardware Norms .......................................................................................... 100
Table 11 Indicative Total Quantity of Servers, Routers, Switches etc. ....................... 103
Table 12 Project Schedule ........................................................................................... 108
Table 13 Stakeholders Roles & Responsibilities ......................................................... 109
Table 14 Training Requirements ................................................................................. 116
Table 15 Training Needs - Basic Computer Training .................................................. 116
Table 16 Summary of Operational Requirements ...................................................... 126
Table 17 Service Level Agreement .............................................................................. 133
Table 18: Detailed List of Stakeholders ...................................................................... 144
Table 19 List of Services .............................................................................................. 147
Table 20 ....................................................................................................................... 152
Table 21 Manpower Requirement .............................................................................. 155
DAC
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Glossary
ACMS
Agriculture Content Management System
ADO
Agriculture Development Officer
AGMARKNET
Agricultural Marketing Information System Network
AMFU
Agro-Meteorological Forecasting Unit
B2C
Business to Citizen
BAO
Block Agriculture Officer
BOO
Build-Own-Operate
BOOT
Build-Own-Operate-Transfer
CFQCTI
Central Fertilizer Quality Control & Training Institute
CIBRC
Central Insecticides Board & Registration Committee
CIL
Central Insecticides Laboratory
CIPMC
Central Integrated Pest Management Centres
CPMU
Central Program Management Unit
CSC
Citizen Service Centre
CTQ
Critical To Quality
DAC
Department of Agriculture and Co-operation
DAHD
Department of Animal Husbandry & Dairying
DAO
District Agriculture Officer
DARE
Department of Agricultural Research & Education
DMI
Directorate of Marketing & Inspection
DPPQS
Directorate of Plant Protection, Quarantine & Storage
DPR
Detailed Project Report
DAC
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
EIS
Enterprise Information Service
ESA
Economic and Statistics Advisor
FCI
Food Corporation of India
FEO
Fisheries Extension Officer
FMC
Futures Market Commission
G2B
Government to Business
G2C
Government to Citizen
G2G
Government to Government
GAP
Good Agriculture Practice
HTTP
Hyper Text Transfer Protocol
HTTPS
Hyper Text Transfer Protocol Secure
IA
Implementing Agency i.e. the bidder
ICAR
Indian Council of Agricultural Research
ICT
Information and Communication Technology
IMD
Indian Meteorological Department
IVRS
Interactive Voice Response Service
JD
Joint Director
KCC
Kisan Call Centre
KKMS
Kisan Knowledge Management System
KVK
KrishiVigyan Kendra
LWO
Locust Warning Organization
MANAGE
National Institute of Agricultural Extension Management
MIS
Management Information System
DAC
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
MIT
Ministry of Information Technology
MMP
Mission Mode Project
MSP
Minimum Support Price
NAFED
National Agricultural Cooperative Marketing Federation of India Ltd
NCDC
National Cooperative Development Corporation
NCF
National Commission of Farmers
NCOF
National Centre for Organic Farming
NCUI
National Cooperative Union of India
NeGP
National e-Governance Plan
NeGP-A
National e-Governance Plan - Agriculture
NIC
National Informatics Centre
NISG
National Institute for Smart Governance
NSAI
National Seed Association of India
NSC
National Seeds Corporation
PAO
Pay and Accounts Office
PMU
Project Management Unit
PQS
Plant Quarantine Station
PSU
Public Sector Undertakings
RBM
Result Based Management
RMC
Regulated Market Committees
SAMB
State Agricultural Marketing Boards
SAU
State Agriculture University
SCC
State Call Centre
DAC
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
SDC
State Data Centre
SFCI
State Farms Corporation of India
SLA
Service Level Agreement
SPMU
State Project Management Unit
SSO
Single-Sign-On
SWAN
State Wide Area Network
UAL
User Access License
VLEW
Village Level Extension Worker
VLE
Village LEVEL Entrepreneur
DAC
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Definitions
i. “Agreement" means the Agreement to be entered between the Department of Agriculture
and Cooperation (DAC), Ministry of Agriculture, Government of India and the bidder who will
get selected after the completion of the bid process through this RFP read with all the
contents and specifications mentioned in this RFP. In the event of a conflict between this
Agreement and the clauses of RFP or undertakings / confirmations given, the terms of this
Agreement shall prevail.
ii. “Additional Procurement” means purchases made (in accordance with the rates and other
applicable terms to be finalised under the Agreement) for Information & Communication
Technology related programmes and initiatives other than Phase 2 of the National eGovernance Plan Agriculture.
iii. “Annual Maintenance Contract” (AMC) shall mean an arrangement between IA and DAC for
providing support services to be rendered by the IA at the end of 5 years of Operation &
Maintenance period, if DAC opts for it. Support services shall mean:
a) Preventive and curative maintenance of all the hardware and software equipment
supplied and installed by the IA.
b) Updates and Security Patches on System Software for the period mentioned herein.
iv. “Annual Technical Support” means updates, upgrades, bug fixes and telephonic / web
support for the software being provided.
v. “Applicable Laws” includes all applicable Statutes, Acts of the Legislature of a State or
Parliament, Ordinances, Rules, By-Laws, Regulations, Notifications, Guidelines, Policies,
Directions, Directives And Orders of any Governmental Authority, Tribunal, Board, Court or
other Quasi-Judicial Authority or other Governmental Restriction or any similar form of
Decision Applicable to the Relevant Party as may be in effect on the date of execution of this
Agreement and during the subsistence thereof, applicable to the Project.
vi. “Bespoke Software” means the software designed, developed, tested and deployed by the
National Informatics Centre (NIC) or DAC for the purposes of rendering the Services to the
Stakeholders of the Project and includes the source code along with associated
documentation which shall be solely owned by the Project Director, NeGP-A.
DAC
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
vii. “Client” means Department of Agriculture and Cooperation (DAC), Ministry of Agriculture,
Government of India, which is also the purchaser of all the goods and services to be procured
through this RFP for Phase 2 of NeGP-A.
viii. “Commissioning” means operation of the System or any Subsystem by the IA following
Installation, which is to be done by the IA for the purpose of carrying out Operational
Acceptance Test Procedures (ATPs).
ix. “Confidential Information" means any and all information that is or has been received by
either Party (the "Receiving Party") from the other Party (the "Disclosing Party") and that: (a)
relates to the Disclosing Party; and (b) is designated by the Disclosing Party as being
confidential or is disclosed in circumstances where the Receiving Party would reasonably
understand that the disclosed information would be confidential.
x. “Consortium” means firms jointly and severally bound to the Client (Purchaser) for the
fulfillment of the provisions of the Contract and such firms shall designate one of such firms
to act as a leader with authority to bind the consortium. The composition or constitution of
the consortium shall not be altered without the prior consent of the Client. The consortium
of bidders should not exceed three inclusive of the Prime Bidder itself.
xi. “Custom Product” means Hardware and Software listed in the RFP or to be supplied under
the Change control process including products that are modified, altered, or customized to
meet DAC’s requirements and referred as “Custom Products”.
xii. "Deliverables" means the products, infrastructure and services agreed to be delivered by the
Implementation Agency in pursuance of the terms and conditions as defined more
elaborately in the RFP in relation to the Implementation Phase and the Operations and
Maintenance Phase and includes all documents related to the solution, user manuals,
technical manuals, design, process and operating manuals, service mechanisms, policies and
guidelines and source code, if any, and all its modifications.
xiii. “Delivery” means the transfer of Goods and Services from the Supplier or the
Implementation Agency to the client / Purchaser in accordance with the terms specified in
the RFP.
xiv. Dollar means United States Dollar
DAC
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
xv. “Effective Date” means the date on which the Agreement is executed between the Client
(DAC) and the selected bidder (Implementation Agency).
xvi. States/UTs” These are 22 states and 7 UTs for rolling out National e-Governance Plan for
Agriculture.
xvii. ‘Go Live Date’ means the date on whichclusters / components of services (out of the ones as
defined in the RFP) included in the Agreement are made online with all hardware, network
and software components fully operational across all locations specified in the RFP and when
all the trainings to stakeholder / officials get duly completed. However, ‘Go Live’ Date shall
not exceed 8 weeks from the date of installation of hardware and related system software
by the IA and acceptance of the same by the DAC if the delay takes place due to noncompletion of application software by the Software Development Agency or any other
reason purely attributable to the Government.
xviii. “Hardware” means computer, peripherals and related devices and equipment, related
documentation, accessories, parts, and upgrades.
xix. “Implementation Agency or IA” means the bidder or consortium of bidders selected after
the competitive bid process management who shall be responsible for the scope of work and
deliverables as defined in this RFP.
xx. “Installation” means that the installation of hardware, network component, system
software, system or a subsystem as specified in the scope of work of this RFP and is ready for
Commissioning as defined in the RFP.
xxi. “Intellectual Property Rights" or “IPR” means and includes all rights its improvements,
upgrades, enhancements, modified versions that may be made from time to time, database
generated, compilations made, source code and object code of the software, the said rights
including designs, copyrights, trademarks, patents, trade secrets, moral and other rights
therein including under Bespoke Software;
xxii. “Mission Leader NeGP-A” shall be the person duly authorized and delegated to be the person
in-charge of the present project by the competent authority in DAC and who shall be
competent to act for and on behalf of DAC.
xxiii. “NeGP –A” means Mission Mode Project on Agriculture, which is one of the 27 Mission Mode
Projects (MMPs) under National e-Governance Plan (NeGP) and aims to create a citizen‐
centric and business‐centric environment for good governance in agriculture domain.
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
xxiv. “Nodal Officer – DAC” shall be the person duly authorized and delegated to be the person
in-charge of the present project by the Joint Secretary, DAC in writing and who shall be
competent to act for and on behalf of DAC.
xxv. “Performance Guarantee” shall mean the guarantee provided by a Scheduled Commercial
Bank in favor of the IA for an amount specified in the RFP.
xxvi. “Pre-commissioning” means the testing, checking, and any other required activity that may
be specified in the Technical Requirements that are to be carried out by the IA in preparation
for Commissioning of the System as provided in RFP / conditions of the Agreement.
xxvii. “Project” or “PROJECT” means the Supply, Installation, Commissioning, Training, Operations
and Maintenance of Hardware, Networking Components and System Software, Databases
and other Software at identified States as per agreed terms and conditions laid down in the
RFP. The project is divided into two phases (1) Implementation phase leading up to Go-Live
and (2) Operations & Maintenance phase of 5 years
xxviii. “PROJECT Data" means all proprietary data of the PROJECT generated out of PROJECT
operations and transactions, documents and related information including but not restricted
to user data which the IA obtains, possesses or processes in the context of providing the
Services to the users in accordance with the requirements of the RFP.
xxix. “Prime Bidder” means the lead bidder in case of consortium that is nominated as the prime
bidder by all the other members of the consortium and shall be liable for adherence to all
provisions of this Agreement. All consortium members shall be jointly and severally liable.
xxx. "Project Engagement Definition" means a written document in the form of a purchase order
or a letter of engagement issued to the IA by the Nodal Officer, DAC, or any other written
document approved from time to time by the Nodal Officer, DAC to evidence the Parties'
intention to engage the IA to provide Services identified in the Project in accordance with
this RFP and to describe the services to be performed.
xxxi. “Project Implementation” means Project Implementation as per the testing standards and
acceptance criteria prescribed in the RFP.
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
xxxii. “Project Implementation Completion Date” /”Go-Live” means the date on which all the 12
Group of services as defined in the RFP are made online with all hardware, network and
software components fully operational across all locations specified in the RFP and when all
the trainings to stakeholder / officials get duly completed.
xxxiii. "Proprietary Information" means processes, methodologies and technical and business
information, including drawings, designs, formulae, flow charts, data and computer
programs already owned by, or granted by third parties to a Party hereto prior to its being
made available under the Agreement to be entered between the Client (DAC) and the
selected bidder (IA) through this RFP process.
xxxiv. “RFP” or “Request for Proposal” means the documents containing the Technical, Functional,
Commercial and Legal Specifications for the implementation of the Project, and includes the
clarifications, explanations and amendments issued from time to time.
xxxv. "Replacement Implementation Agency" means any third party that the Client (DAC) may
appoint to replace the IA upon expiry of the Term or termination of the Agreement to be
entered into with the selected bidder (IA).
xxxvi. “Rural” and “Urban” Locations – The definition of Rural and Urban locations for the purpose
of this RFP shall be as per the Census of India definition part (a) only i.e. ‘All statutory places
with a municipality, corporation, cantonment board or notified town area committee, etc.’
xxxvii. "Service Level" means the level of service and other performance criteria which will apply to
the Services as set out in any applicable Project Engagement Definition;
xxxviii. “Service Level Agreement (SLA)” means the Operation & Maintenance SLA, executed by and
between partners, in terms of the Service Level Requirements set out in Section 7 of the RFP.
xxxix. "Services" means the services to be delivered to the Stakeholders of the Project, using the
tangible and intangible assets created, procured, installed, managed and operated by the IA
including the tools of information and communications technology and includes but is not
limited to the list of services specified in the RFP.
xl. “Software” means machine-readable instructions and data (and copies thereof) including
middleware and firmware and related updates and upgrades, licensed materials, user
documentation, user manuals, and operating procedures.
xli. “System Software” for the purpose of this RFP and subsequent agreement means –
acomputer software designed to operate and control the complete hardware and to provide
a platform for running applications. It is separated into two different categories,
operatingsystems (includes complete Microsoft stack finalized for NeGP-A during Phase-1),
DAC
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
databases and all related utilitysoftware which willhelp to analyze, configure, optimize and
maintain the complete project resources, such as virus protection, replication software and
management of resources at enterprise level.
xlii. “Stakeholders” means the entities which will sponsor this project, or have an interest or a
gain upon a successful completion of this project or may have a positive or negative influence
in the project completion and are those listed in this RFP.
xliii. “Statement of Work” means an executed document so titled, that describes the Services to
be performed by IA under this Agreement.
xliv. "Third Party Systems" means Systems (or any part thereof) in which the Intellectual Property
Rights are owned by a third party and to which IA has been granted a license to use and which
are used in the provision of Services.
xlv. Warranty” A legal commitment to be given to DAC by the IA that all products and services
are reliable and free from any defects and that the IA will, without charge, repair or replace
defective parts/products with new and unused ones or refurbished ones which have been
sealed & certified for quality by the OEM or, if needed, replace the full product, within a given
time limit and under conditions as specified in the draft service levels contained in this
RFP.The warranty period for all components will commence after “Go-live” and will be valid
for five years except in case of Hand Held Devices (Tablets) and Pico Projectors, for which
warranty duration will be three years.
DAC
16
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
1 Document Reference Sheet
Table 1 Document Reference Sheet
SR
Activity
Timeline
1
Issue Request for Proposal (RFP)
04.10.2014
2
NeGP-A Open Forum: Pre bid Meeting
16.10.2014
3
DAC’s Response to Bidders’ Queries / Suggestions
22.10.2014
4
Last Date and Time for Submission of Bids
10.02.2015– 14:00 h
5
Date & Time of Pre-qualification Bid Opening –
10.02.2015– 15:00 h
6
Publication of Decision regarding Pre-Qualification
17.02.2015
7
Date of Technical Bid Opening
17.02.2015 – 14:30 h
8
Presentation by Bidders
23.02.2015 – 11:30 h
8
Decision on Technical Qualification & Score in Technical Bids
26.02.2015 – 16:00 h
9
Date of Opening of Financial Bid
26.02.2015 - 17:00 h
Note:Dates of opening of Technical Bids and Financial Bids may get changed depending on pace
of progress of bid evaluation process.
All Bidders are advised to check for any further clarifications and corrigendum related to this
RFP at the website (www.agricoop.nic.in). In case a Central/ State Holiday is declared on any
day, the event will be held on the next working day at the same time and same venue.
Note:
1. On the last Day of bid submission, Tender Box will be kept at the designated place in
KrishiBhavan. Bidders are requested to reach in advance as KrishiBhavan is in high
security zone and Bidders along with Bids may be screened by the security personnel.
2. One sample each of Touch Screen including Kiosk, Tablet PC and Pico Projector being
offered as a part of this bid shall be submitted to DAC in separate box along with
DAC
17
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Desktop (with all software packages as needed as per the RFP), Printer, UPSs etc. for
inspection/ benchmarking before technical bids are opened.
2 Invitation for Bids
This request for proposal (RFP) document - Tender No: Z-11018/15/2014/ITis for ‘Selection
of Implementation Agency for Supply, Installation, Commissioning, Training, Operations and
Maintenance of Hardware, Networking Components, System Software and all other related
support software to be deployed during the phase 2 under this project in22 States and 07
UTs. Details of these are given as under:S.No.
States & UTs
Districts
Blocks
S.No
States & UTs
Districts
Blocks
1
J&K
22
136
13
Chattisgarh
27
146
14
Tamil
38
420
Uttarakhand
13
95
Rajasthan (*)
33
249
Tripura
8
45
Meghalaya (*)
11
39
UP(*)
75
821
Mizoram
8
26
21
West Bengal (*)
19
347
22
Goa + Dadra Nagar +
5
24
2
3.
4
5
6
7
8
9
10
Andhra
Pradesh (*)
Telangana
Punjab
(*)Chandigarh
Gujrat (*)
Arunachal
Pradesh
Bihar (*)
Haryana
+Delhi
Sikkim
Manipur
13
170
Nadu(*)
+Puducherry+
Andaman
09
101
22
142
33
245
16
94
38
534
22
125
04
24
09
15
16
17
18
60
18
20
Diu
Daman+
Lakshadweep
11
Orissa(*)
30
314
-
-
-
12
Nagaland
11
74
-
-
-
466
4231
Total
(*) States with Proposed Data centers (10)
Department of Agriculture & Cooperation (DAC), Government of India is rolling out Agriculture
Mission Mode project under the NeGP in the entire country. The objective of this project is to
provide relevant information and services to the farming community and private sector
DAC
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
through the use of information and communication technologies and to supplement the
existing delivery channels provided for by the Department. First phase of the Project has
already been implemented at the Centre and seven States (Assam, Himachal Pradesh,
Jharkhand, Madhya Pradesh, Maharashtra, Karnataka & Kerala) under NeGP-A. The Project is
now being rolled out in remaining 22 states and 07 UTs.
Interested bidders may download the RFP document from the website, www.agricoop.nic.in
or may obtain the same from Director (IT), DAC on payment of Rs. 10,000/- (Rupees Ten
Thousand Only) with effect from 07 Oct 2014.The payment will be accepted in the form of a
crossed demand draft drawn on any Scheduled Commercial Bank, payable at par in New Delhi
in favor of “PAO (Sectt-I)”, Department of Agriculture & Cooperation” Payable at New Delhi.
In case, the RFP document is downloaded from www.agricoop.nic.in, Rs. 10,000/- (Rupees Ten
Thousand Only) in the form of demand draft as mentioned above, shall be required to be paid
along with the final bid document.
NeGP-A Open Forum (refer section 4.1): A pre-bid meeting – NeGP-A Open Forum – will be
held on Thursday16th Oct 2014 at Department of Agriculture and Cooperation, KrishiBhavan @
11:00 Hrs.
The participants who wish to attend this NeGP-A Open Forum should get registered by paying
Rs. 1,000/- (Rupees One Thousand only) per participant. This payment can be made in advance
in the form of Demand Draft drawn in favor of “PAO (Sectt-I) Department of Agriculture &
Cooperation” drawn on any scheduled bank and payable in New Delhi. The participants may
also pay the registration amount through a Demand Draft on the spot on the day of NeGP-A
Open Forum. Cash Payment will not be accepted.
Last date for submission of Bid:Tuesday 10thFeb 2015, on or before 14:00 Hrs. For details
kindly refer section 4.3.1. In case of any bid related queries, bidders may contact:
Director (IT)
Department of Agriculture & Cooperation
Ministry of Agriculture, Room No 143, KrishiBhawan
New Delhi - 110001
Phone No: 011-23382383, 9868810066, 9968424837
Email: negpa@nic.in, dirit-agri@gov.in and dirit-dac@gov.in
DAC
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
3 Introduction and Structure of the RFP
Agriculture is the mainstay of the Indian economy as it constitutes the backbone of rural
livelihood security system. It contributes 16% of the overall GDP and accounts for employment
of approximately 52% of the Indian population. It is at the core of planned economic
development in India, as the trickledown effect of agriculture is significant in reducing poverty
and regional inequality. Growth in agriculture has a maximum cascading impact on other
sectors as well, leading to spread of growth, equity and benefits over the entire economy.
Rapid growth in agriculture is essential not only for self-reliance but also to meet the food and
nutritional security of the people. It is also essential to bring about equitable distribution of
income & wealth in rural areas and to reduce poverty and to improve the quality of life.
Agriculture includes agriculture based industries (seeds, fertilizers, pesticides, farm machinery,
power & irrigation), allied sector (fisheries, animal husbandry, dairy and sericulture) and the
support industries like Agri-Insurance, Agri-Marketing, etc.
Ministry of Agriculture consists of three Departments namely – Department of Agriculture and
Cooperation (DAC), Department of Agricultural Research & Education (DARE) and Department
of Animal Husbandry & Dairying (DAHD).
The Department of Agriculture and Cooperation (DAC) is responsible for the formulation and
implementation of National policies and programmes aimed at achieving rapid agricultural
growth through optimum utilization of the country's land, water, soil and plant resources. The
Department undertakes all possible measures to ensure timely and adequate supply of inputs
and services such as fertilizers, seeds pesticides, and agricultural implements and also provides
agricultural credit, crop insurance and ensures remunerative returns to the farmer for his
agricultural produce. DAC also is responsible for extension activities pertaining to the entire
Ministry of Agriculture.
The Department is entrusted with the responsibility of collection and maintenance of
a wide range of statistical and economic data relating to agriculture, required for development
planning, organising agricultural census, assisting and advising the States in undertaking
scarcity relief measures and in management of natural calamities e.g. flood, drought, cyclone,
etc. Matters relating to formulation of overall cooperative policy in the country, national
cooperative organisations, cooperative training and education come under the purview of the
DAC
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Department. The Department also participates in activities of international organizations, for
fostering bilateral cooperation in agricultural and allied sectors and for promotion of export in
agricultural Commodities.
The NeGP-A, is envisaged to provide relevant information and services to the farming
community and private sector through the use of information and communication
technologies, to supplement the existing delivery channels provided for by the department.
NeGP-A was envisaged to be implemented in two phases in States and UTs across the country.
Phase-1 in seven States & centre has been implemented in the year 2013-14. Phase-2 includes
procurement of hardware/system software & implementation of Applications (after due
customisation) being developed by NIC, for remaining States & UTs.
3.1.1 Present Request for Proposal is being issued to identify a suitable Implementation Agency
for Supply, Installation, Commissioning, Training, Operations& Maintenance of Hardware,
Networking Components and System Software, to be procured under NeGP-A Phase 2, for a
period of five years in these remaining States & UTs.
3.1.2. Selection Methodology. The methodology to be followedfor selection of
Implementation Agencies (IAs) is as under:a) All bidders are required to bid for all 22 States and 07 UTs.
b) Financial Bid has two parts i.e. Part A and Part B. All bidders will quote for both parts
in separate envelopes.
c) Part A. Will comprise Capex (Excluding Microsoft System Software)+ ATS of nonMicrosoft Components + One Time Installation Charges for Microsoft System
software’s, Project Management & Rollout Chargesand maintenance support of 5
years + AMC for 4th & 5th years for Tablets and Pico Projectors and 6th to 8th year for
all other components + OPEX + NPV of value of cartridges for 5 years
d) Part B: Microsoft System Software Stack (Basic license cost with at least one product
upgrade during five years period from theGo-Live date) + Annual Technical Support
(ATS) charges of Microsoft System Software Components.
Microsoft System Software Stack for Data Centres and Disaster Recovery Centres
(excluding DC-DR replication software and EMS) was identified during Phase – I
implementation of the Project in seven States wherein, in order to have continuity and
smooth linkages among Phase 1 and Phase 2 States, overall bid comparison was done
including system software as above for the nationwide Roll Out. The RFP had
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
envisaged that the system software stack identified during phase 1 will be used during
phase 2 also. As per the contract signed with the IA of Phase – I i.e. M/S HP India Sales
Pvt. Ltd., Microsoft stack prices derived from the agreement with the HP shall be
compared with new prices of the same stack as discovered during Phase – II
implementation of the project. During Phase-II, the price discovery of the Microsoft
components shall, therefore, be done separately from rest of the bid in the prescribed
formats. Price will be given by the bidders during roll out, which will include the
following three parts:(i) Basic license cost (with at least one product upgrade during five years period
from
the Go-Live date).
(ii) Annual Technical Support (ATS) charges (as applicable) and
(iii) Implementation charges for initial installation of the product and maintenance
for five years (if any).
e) Financial Bid Evaluations
(i) Part A: R1 for these components will be arrived at by using QCBS method based on
the Technical Scores and Financial Bid components for Part A of the bid as above.
(ii) Part B:Rankings of bidders(L1, L2….)for Microsoft System software will be decided
solely on the basis of price quoted. These components will be procuredas per
procedure explained at Para 4.19.3(Financial Bid Evaluation).
3.1.3 Prices quoted by R1 Bidder for different items & services, reasonableness of such prices
will then be established by comparing with the prevalent prices for similar volumes,
specifications and service levels either in the market or bids of similar size or available with
DAC already. Prices will then be negotiated to bring it down to a reasonably lower level.
3.1.4
EMD of bidders refusing to honour the prices and related terms & conditions as
agreed to in writing will be forfeited.
3.1.5
Preference to Domestically Manufactured Electronic Products
a) Bidders may quote domestically manufactured electronic items as per Preferential
Market Access (PMA) policy decisions which inter alia notification dated 12.06.2013,
23.12.2013 & 22.05.2014 and notification dated 05.10.2012.Purchase preference for
domestic manufacturer (with minimum cut off order percentage for each eligible item
as per the Policy), methodology of its implementation, value addition to be achieved
by domestic manufacturers and compliance and monitoring shall be as per the
aforesaid Guidelines/ Notifications. In keeping with relevant provisions of the
DAC
22
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Government Policy regarding PMA as referred to above, preference to DMEP shall be
subject to fulfilment ofproduct quality (as defined by the technical specifications),
production capability, after sales service support network as defined in this RFP and
intricacies of procurement process through a System Integrator. Other eligibility
criteria as per the RFP will also be considered.
b) Any company claiming benefit of PMA will be required to establish value addition
norms and conditions of DeitYduring a factory visit that may be undertaken by the Bid
Evaluation Committee members and / or the officers of DeitY.
c) This being an integrated project, eligibility of the bidder as a domestic manufacturer
would be determined on the domestic value addition of the notified DMEPs as per
above mentioned guidelines. Domestic manufacturers are required to indicate the
domestic value addition in terms of BOM for the quoted product as per following
format:Ser.
Item
Manufacturer
No.
Description
/Supplier
Country
of Origin
Value
Domestic ValueValue
Addition in
Percentage
d) Bidders quoting domestically manufactured products and fulfilling eligibility criteria
will be given Preferential Market Access (PMA) as per DeitYGuidelines as above.
3.1.6
The following table provides the structure of the RFP which has been divided into
various chapters and sections:
Table 2 Structure of the RFP
Section Number
Contents
Sections 4
General terms of the RFP
Sections 5
Agriculture Mission Mode Project (NeGP-A)
Section 6
Scope of Work for Implementation Agencies
Sections 7
Service Levels
Appendix I
Detailed list of Stakeholders
DAC
23
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Appendix II
List of Services
Appendix III
Bill of Materials
Appendix IV
Technical Specifications
Appendix V
Forms & Formats
Appendix VI
Technical Evaluation of Hardware/ Software and Tools to be deployed
Appendix VII
User and Account Group Policies
4 General Terms of the RFP
4.1 NeGP-A Open Forum
DAC hostedanNeGP-A Open Forumon16-10-2014. The purpose of the forum was to provide
bidders with information regarding the RFP and the NeGP-A requirements for phase 2, and to
provide each bidder with an opportunity to seek clarifications regarding any aspect of the RFP
and the Project.
Following were the stipulations related to NeGP-A Open Forum:
The participants in this NeGP-A Open Forum should register by paying INR 1,000/- (Rupees
One Thousand only) per person by way of Demand Draft only drawn in favor of “PAO (Sectt-I)
Department of Agriculture & Cooperation” drawn on any Scheduled Commercial Bank and
payable in New Delhi. The payment could be made on the spot or in advance.
The DAC may incorporate changes in the RFP based on acceptable suggestions received
during the interactive NeGP-A Open Forum. The decision of DAC regarding acceptability of a
suggestion (or otherwise) shall be final in this regard and shall not be called upon to question
under any circumstances.
The bidders are requested to submit their queries (in the format given at Form C of Appendix
V) in writing or through email not later than 15-10-2014. It may not be possible at the NeGP-A
Open Forum to answer questions which are received late. However, prospective bidders are free
DAC
24
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
to raise their queries during the forum and responses will be conveyed to all the prospective
bidders either immediately or by way of hosting amendments/ clarifications on the website i.e.
at www.agricoop.nic.in, in accordance with the respective clauses of the RFP. Only those
prospective bidders, who register themselves on or before 10.30 AM on Wednesday 15-102014, shall be permitted to take part in the deliberations during NeGP-A Open Forum.
4.2 Bidder Enquiries & DAC Responses
All enquiries / clarifications from the bidders, related to this RFP must be directed in writing
exclusively to the contact persons notified by DAC. The preferred mode of delivering written
questions to the aforementioned contact person would be through email. A signed copy may
be sent through post subsequently.
In no event will DAC be responsible for ensuring that bidders' inquiries have been received by
the DAC. After distribution of the RFP, the contact person notified by DAC will begin accepting
written questions from the bidders. DAC’s endeavor would be to provide full, complete,
accurate, and timely response to all questions.
However, DAC makes no representation or warranty as to the completeness or accuracy of any
response, nor does DAC undertake to answer all the queries that have been posed by the
bidders. The responses to the queries will be distributed to all bidders.
4.3 Venue & Deadline for Submission of Bid
4.3.1 Bids must be submitted by the bidders at the following address:
Director (IT)
Department of Agriculture & Cooperation
Ministry of Agriculture, Room No 143, KrishiBhawan
New Delhi - 110001
Phone No: 011-23382383, 9868810066, 9968424837
Email: negpa@nic.in, dirit-agri@gov.in and dirit-dac@gov.in
Last Date & Time of Submission of bids:Tuesday, 10th February, 2015 on or before 14:00
Hrs.
DAC may, in exceptional circumstances and at its discretion, extend the deadline for submission
of bids by issuing an addendum or by intimating all bidders who have been provided the bid
DAC
25
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
documents, in writing or by facsimile, in which case all rights and obligations of the NeGP - A
and the bidders subject to the original deadline will thereafter be subject to the deadline as
extended. Any bid received by the Client after the deadline for submission of bids mentioned
above will be summarily rejected and returned unopened to the Bidder. Client shall not be
responsible for any postal delay or non-receipt/ non-delivery of the documents. No further
correspondence on the subject will be entertained.
4.3.2 Amendment of Bidding Documents
At any time till 3 days before the deadline for submission of bids, the DAC may, for any reason,
whether at its own initiative or in response to a clarification requested by a prospective Bidder,
modify the bidding document by amendment. All prospective Bidders who have received the
Bidding Document shall be notified of the amendment by uploading on the website
(www.agricoop.nic.in) or will be notified in writing by e-mail and / or post, and all such
amendments shall be binding on them. The bidders are requested to visit the said website on
regular basis for checking necessary updates, if required.The Client reserves the right to extend
the deadline for the submission of bids.
Cost of Tender Document
The Tender document is available for sale against payment of INR 10,000/-(Rupees Ten
Thousand only) by way of demand draft drawn in favor of “PAO (Sectt-I) Department of
Agriculture & Cooperation” payable at Delhi.
The bidders can obtain the tender document at the address given below. The Tender Document
is not transferable to any other bidder.
Director (IT)
Department of Agriculture & Cooperation
Ministry of Agriculture, Room No 143, KrishiBhawan
New Delhi - 110001
Phone No: 011-23382383, 9868810066, 9968424837
Email: negpa@nic.in, dirit-agri@gov.in and dirit-dac@gov.in
Alternatively, the biddersmay download the tender document from the website
www.agricoop.nic.in . In such case, biddersshall be required to enclose the demand draft
drawn in favor of “PAO (Sectt-I) Department of Agriculture & Cooperation” for INR Rs
10,000/- (Rupees Ten Thousand only) along with pre-bid qualification documents.
DAC
26
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Prior to downloading the RFP document, bidder would be required to register online at
www.agricoop.nic.in.Those purchasing the RFP document on payment of requisite fee shall
also be required to fill the Registration Form while purchasing the RFP.
Bid Preparation Cost
The bidder is responsible for all costs to be incurred in connection with participation in this
process, including, but not limited to, costs incurred in conduct of informative and other due
diligence activities, participation in meetings/discussions/presentations, preparation of bid, in
providing any additional information required by DAC to facilitate the evaluation process, and
in negotiating a definitive Service Agreement or all such activities related to the bid process.
This RFP does not commit DAC to award a contract or to engage in negotiations. Further, no
reimbursable cost may be incurred in anticipation of award.
Right to Termination
a. DAC may terminate the RFP process at any time without assigning any reason and shall not
be called upon to question under any circumstances.
b. DAC makes no commitments, expressed or implied that this process will result in a business
transaction with anyone.
c. The bidder's participation in this process may result in DAC selecting the bidder(s) to
engage in further discussions and negotiations toward execution of a contract.
d. The commencement of such negotiations does not, however, signify a commitment by DAC
to execute a contract or to continue negotiations.
e. DAC may terminate negotiations at any time without assigning any reason.
4.4 Language of Bid
The bid, and all correspondence and documents related to the Bid exchanged by the Bidder
and the Client shall be written in the English language only. Supporting documents and printed
literature furnished by the bidders may be in another language provided they are accompanied
by an accurate translation of the relevant passages in English language. There should be proper
page numbering on every page of Technical and Financial Bids, so that proper referencing can
be done.
Documents Constituting the Bid.
DAC
27
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
The bid prepared by the Bidder shall comprise the following Components. The bids not
conforming to the requirements shall be summarily rejected.
i.
Pre - Qualification Bid
a) Pre-Qualificationbid will comprise detailed checklist for pre-qualification along
with the supporting documents as defined in Table 3 – Pre-Qualification Criteria
and shall be submitted in the template Form D of Appendix V.
b) EMD amount in the form of DD/ Unconditional Bank Guarantee as mentioned in
Form N of Appendix V of this RFP.
c) List of forms to be included along with Pre-Qualification Bid
o
Declaration containing Acceptance of terms and conditions in this RFP as
per Form V of Appendix V
o
Pre Contract Integrity pact as per Form T of Appendix V
A consortium of companies duly backed-up by an Agreement (to be submitted along
with Pre-Qualification bid) is also eligible to participate, subject to the conditions and
satisfaction of the Tender Evaluation Committee during the evaluation of the tender,
clearly defined in Form U of Appendix V – Consortium Criteria.In the event of
consortium being unacceptable to the Client, the Prime Bidder may be given an option
of going on its own.
ii.
Technical Bid
Technical Bid will comprise the followings:
a) Technical Bid Proposal Letter in Form E of Appendix V
b) Technical compliance Form O of Appendix V, duly filled in along with all
attachments/ schedules duly completed and signed by the Bidder, together with
all attachments identified. Please note that no price schedule should be indicated
in the Technical bid. The Price Bid shall be quoted in the financialbidonly.
c) Claim for technical score in the format given in Table 4 along with supporting
documents. No marks will be given for unsubstantiated claims.
d) True/original copy of Power of Attorney of authorized signatory.
e) Other forms as detailed in Forms & Formats section.
f)
Technical Bid as described below in Section4.19.2
g) Hard copy and soft copy (preferably CD) of the technical presentation (20 min
duration)
DAC
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
iii.
Financial Bid
iv.
Financial bid will comprise Price Schedule and covering Letter. The bidder shall submit
the financial bid as per the format specified in Form F of the Appendix V of this RFP.
This bid must be accompanied by a detailed break-up of pricing on the basis of the
metrics provided in Form R of the Appendix V. Separate envelopes will be used for
submitting financial bids for Part A and Part B.
4.4.1 Technical Bid
i.
The technical bid must not contain any pricing information. In case bidder is submitting
any additional information, please mark it as supplemental to the required response. If
the bidder wishes to propose additional services (or enhanced levels of services) beyond
the scope of this RFP, the bid must include a description of such services as a separate
attachment to the bid.
ii.
The bidder shall provide citations, as per format specified in Form I of Appendix V, for
orchestrating past experience in successful execution of projects relevant to DAC
requirements as described in this RFP. The citations must be supported with client
certificates/ appreciation/reference letter issued by a competent authority on behalf of
the client as per Form H of Appendix V.
iii.
TheTechnicalBid should address the following at the minimum:
a) Understanding of the project, its objectives and Scope of Work
b) Understanding of issues, risks & challenges and their mitigation
c) Overall solution architecture should be in conformity with this RFP and any changes
made during/after the NeGP Open Forum by DAC.

Technical Architecture

Security Architecture

Network Architecture
d) Overall Approach and Methodology
i.
Approach for site survey
ii.
Approach for interoperability, Scalability, Availability and Performance
iii.
Approach for Project Monitoring and Quality Assurance
iv.
Approach for adherence to SLA requirements
v.
Approach / Strategy for On-site Post-Implementation Support complying to
SLAs
DAC
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
vi.
Approach for coordination with Key Stakeholders such as NIC, DAC and State
Agri Departments in ensuring Go-Live of all Services as per Implementation
Schedule.
vii.
Approach for Migration from Mini-Data Centre to State Data Centre, wherever
required.
viii.
Approach for meeting the milestones / timelines of the Implementation Phase
e) Un-priced Bill of material (BOM) of all the Components (e.g. software, hardware &
network etc.). Such un-priced BOM shall be a replica of the financial bid except any
kind of price information. Nevertheless, quantities should be mentioned.
f)
Operational environment
g) Implementation methodology and detailed Project Plan.
h) Project Management tools proposed to be used for project
i)
Project Team Structure, size and Capability
j)
Security Policy framework
k) Any other requirements
iv.
The Technical Bid shall also contain bidder's plan to address the key challenges of the
project. The bidder is expected to provide bill of materials for the proposed solution as
part of technical bid without price quote. The Bill of materials/ deliverables as given in
the technical solution should be in consonance with the financial bid. Any deviations in
the final deliverables between technical and financial bids shall make the bid as being
unresponsive and may lead to disqualification of the bid. DAC reserves the right to take
appropriate action in this regard.
v.
DAC is also open to any suggestions that the prospective bidder may want to render
with regards to the approach adopted for the assignment in the light of their expertise
or experience from similar assignments. However, this should not lead to the submission
date being missed or extended. Any suggestion by prospective bidders shall be submitted
to DAC before the NeGP -A Open Forum.
vi.
The Implementation Plan shall provide a detailed description of the bidder's approach for
the implementation of Scope of Work under NeGP-A as enumerated in this RFP.
vii.
People deployment plan and resources to be dedicated to the project:
Bidder must provide the following information:
a) Team Structure with names of team members proposed for the project during
Implementation and O&M phase of NeGP-A
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
b) A specific description of the prior experience and expertise of the resources in the
organization that enable the organization to provide a scalable, robust, and industry
standards based products and support services
c) Resumes of manager(s) responsible for the management of this project, highlighting
pertinent experience
d) Resumes of personnel who would be directly assigned to provide installation,
configuration, and related services as pertains to this contract and the specific
function that each individual would perform
e) All the resumes of the proposed team should be given in the format specified in Form
L of Appendix V
f)
IAs shall provide dedicated teamsfor the respective identified States for the
Operation and Maintenance phase. These resources shall not be shared resources
across projects or from any 3rdparty agencies.
viii.
ProspectiveConsortium Members Statement
Bidders shall identify all prospective consortium members, if any that the bidders will
engage to provide any of the services required under this RFP. For each proposed
consortium members, bidders shall provide the following:
a) Brief description of nature of products/services to be provided by consortium
members under this RFP
b) Head and branch offices (if responsible for work under this contract) mailing
addresses, phone, fax and email.
c) Date, form and State of incorporation
d) Details of individual responsible for administering any contract that might result
from this RFP;
e) Copy of the Agreement between Prime Bidder and Consortium Partner(s)
f)
g)
Company Principals (Name, title and business address); and,
Current or prior successful partnerships with proposed consortium members
including client reference (Contact Name, Phone Number, dates when services were
performed).
ix. Deviations and Exclusions
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
The bidder shall provide the deviations and exclusions, if any, from the specified scope of
solution in the format provided in Form Q of Appendix V. The Bidder shall however, submit
the Technical compliance form as per Form O of Appendix V
x. Bidder’s Undertakings
Bidder’s undertaking guaranteeing the implementation of complete scope as mentioned
in this RFP within specified schedule and producing all the identified deliverables.
xi. Complete Responsibility
Bidder shall issue astatement undertaking complete responsibility for the defect free
operation of the NeGP - A solution in Phase 2.
xii.
The bidder shall provide the hard copy and the soft copy (preferably CD) of the technical
presentation which should not be more than 35 slides (not exceeding 25 min duration)
followed by 15 minutes of questions and answers. During the presentation to DAC, the
bidder shall not be allowed to deviate or make any modifications to the presentation
already submitted along with the technical bid. The maximum number of representatives
allowed for the presentation from each bidder shall be restricted to five only (including the
bidder and OEMs). In order to ensure that the bidders making presentation later in the
order do not get any undue advantage, it has been decided that representatives of other
bidders are not present during presentation by other bidders.
4.5 Undertaking
An undertaking from the Bidder, in the format provided in Form V of Appendix V, stating the
compliance with all the conditions of the Contract and Technical Specifications of the Bidding
Document as no major deviation will be acceptable to the Client.
4.6 Non-Conforming Bid
Any bid may be construed as a non-conforming bid and ineligible for consideration if it does
not comply with the requirements of this RFP. The failure to comply with the technical
requirements, and acknowledgment of receipt of amendments, are common causes for
holding bids nonconforming. In addition, the DAC will look with disfavor upon bids that appear
to be “canned” presentations of promotional materials that do not follow the format requested
in this RFP or do not appear to address the particular requirements of the NeGP - A solution
for DAC, and any such bidders may also be disqualified.
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
4.7 Amendments to RFP
At any time prior to the deadline for submission of bids, DAC, for any reason, may modify the
RFP by amendment notified in writing or by fax or email to all bidders who have received this
RFP and such amendment shall be binding on them. DAC, at its discretion, may extend the
deadline for the submission of bids.
4.8 Prices
i.
The bidder shall quote a fixed price for the entire project on a single responsibility basis.
However, the successful prime bidder and consortium Partners shall be jointly and
severally held responsible for the overall solution provided during the period of contract.
ii.
DAC reserves the right to procure the Components/Services listed in this RFP in whole or
in part.
iii.
No adjustment of the contract price shall be made [barring Dollar variation and changes
in taxes / duties] on account of any variations in costs of labour, travel and materials or
any other cost component affecting the total cost in fulfilling the obligations under the
contract.
iv.
The Contract price shall be the only payment, payable by DAC to the successful bidders
for completion of the contractual obligations by the successful bidders under the
Contract, subject to the terms of payment specified in the contract.
v.
The price will be inclusive of all taxes, duties and levies as applicable (both Central &
State). However, any future change, upwards or downwards in taxes, duties and levies
shall be to the account of DAC.
vi.
The prices, once offered, must remain fixed and must not be subject to escalation for any
reason whatsoever within the period of project. A bid submitted with an adjustable price
quotation or conditional bid may be rejected as non-responsive.
4.9 Correction of Errors
i.
Bidders are advised to exercise adequate care in quoting the prices. No excuse for
corrections in the quoted price will be entertained after the quotations are received.
All corrections, if any, should be initiated by the person signing the bid form before
submission, failing which the figures for such items may not be considered.
ii.
Arithmetical errors in bids will be corrected as follows:
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
In case of discrepancy between the amounts mentioned in figures and in words, the
amount in words shall govern. The amount stated in the bid form, adjusted in
accordance with the above procedure, shall be considered as binding, unless it causes
the overall bid price to rise, in which case the bid price shall govern. If the bidder does
not accept the correction of errors, its bid will be rejected and its bid security may be
forfeited.
iii.
If a Bidder omits to quote unit price of any item in the Financial Bid and the same is
not clearly shown as having been included in any other item (as expressed clearly in
writing in the Unpriced BOM or in the Financial Bid itself), such missing item shall be
priced at the highest of unit prices of such an item in all other bids for bid comparison
purposes but no payment shall be made for such an item (if such a Bidder turns out
to be R-1 Bidder).
4.10Disqualification
i.
The bid is liable to be disqualified in the following cases at any stage of bid evaluation
process:
a) Bid not submitted in accordance with this document
b) The Bidder qualifies the bid with his own conditions (whether in Technical or in
Financial Bid).
c) Bid is received in incomplete form
d) Bid is received after due date and time
e) Bid is not accompanied by all requisite documents
f)
Information submitted in technical bid is found to be misrepresented, incorrect or
false, accidentally, unwittingly or otherwise, at any time during the processing of
the contract (no matter at what stage) or during the tenure of the contract including
the extension period, if any
g) Financial bid is enclosed with the same envelope as technical bid.
ii.
In case of some shortfall from prequalification criteria or technical specifications the
same should specified clearly in the Form Q of Appendix V so that in case of a minor
deviation can be considered on merits by the Committee as per para 4.19.
4.11Bid Currencies
Prices shall be quoted in Indian National Rupees (INR).
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
4.12Bid Security (Earnest Money Deposit)
4.12.1 Amount of Bid Security (EMD)
Bidders shall submit, along with their Bids, Bid Security or EMD of Rs. 3,50,00,000/- (Rupees
three crore, fifty lacsonly), in the form of a Demand Draft/ Unconditional Bank Guarantee from
Scheduled Commercial Bank in favor of “PAO (Sectt-I)”, Department of Agriculture &
Cooperation payable at New Delhi.
4.12.2 Currency of Bid Security
The Bid Security shall be furnished in Indian National Rupees (INR).
4.12.3 Requirement of Bid Security
The Bid Security is required to protect the Client against the risk of Bidder’s conduct, which
would warrant the security’s forfeiture, pursuant to Section 4.16.7
4.12.4 Rejection of Bid
Any bid not secured in accordance with above mentioned clause, shall be rejected by the Client
as being non-responsive, without any further correspondence.
4.12.5 Discharge of Security Bid of Unsuccessful Bidder
Unsuccessful bidders’ Bid Security will be discharged / returned as promptly as possible as but
not later than 60 days after the expiration of the period of bid validity prescribed by the Client.
4.12.6 Discharge of Security Bid of Successful Bidder
The successful Bidder’s Bid Security will be adjusted against the performance guarantee upon
the Bidder signing the Contract.
4.12.7 Forfeiture of Bid Security
The Bid Security can be forfeited if a Bidder
i.
Withdraws its bid during the period of bid validity specified by the Bidder on the Bid Form
or
ii.
During the bid process, if a Bidder indulges in any such deliberate act as would jeopardize
or unnecessarily delay the process of bid evaluation and finalization. The decision of the
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
client regarding forfeiture of the Bid Security shall be final & shall not be called upon
question under any circumstances.
iii.
Violates any such important conditions of this RFP document or indulges in any such
activity as would jeopardize the interest of the client. The decision of the client regarding
forfeiture of the Bid Security shall be final & shall not be called upon question under any
circumstances.
iv.
Does not accept the correction of errors pursuant to Section 4.9 or
v.
In case of the successful Bidders, if the Bidder fails
a)to sign contract by raising issues contrary to the provisions of RFP and undertakings given
during the evaluation of bids or
b) to furnish Performance Guarantee in accordance as per Performa G in Appendix V
4.13Period of Validity of Bids
4.13.1 Validity Period
Bids shall remain valid for150 days after the date of bid opening prescribed by the Client. The
Client holds the right to reject a bid valid for a period shorter than 150 days as non-responsive,
without any correspondence. However, the prices finalized after opening the tenders and
negotiations (if any) shall not increase throughout the period of implementation and operation.
The prices of components can nevertheless go down due to global trend with respect to the
OEM to be determined from their list prices from time to time after applying the same discount
factor as related to the prices finalized after bid opening and negotiations. However, such a
reduction shall not normally be applied during the prescribed implementation period.
4.13.2 Extension of Period of Validity
In exceptional circumstances, the Client may solicit the Bidder’s consent to an extension of the
period of validity. The request and the response thereto shall be made in writing. Extension of
validity period by the bidder would be with mutual consent. The Bid Security provided shall
also be suitably extended.
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
4.14Format and Signing of Bid
4.14.1 Number of Copies of Bid
The Bidder shall prepare one original and three hard copies of the following bids along with a
soft copy in CD for each of the following:
• Pre-Qualification Bid clearly marking
“Pre-Qualification Bid for -Original Copy and Pre-
Qualification Bid- Copy of Bid”.
• Technical Bid separately, clearly marking "Technical Bid for – Original Copy" and "Technical
Bid for –Copy of Bid".
• Financial Bid, clearly marking “Financial Bid. Do not open with Technical Bid". It will contain
two separate envelopes marked as “Financial bid for Part A” and “Financial bid for Part B”
4.14.2 Authentication of Bid
The original and all copies of the Bid shall be type written and shall be signed by a person or
persons duly authorized to bind the Bidder to the Contract. The letter of authorization shall be
supported by a written power-of-attorney accompanying the Bid. The person or persons
signing the bid shall initial all pages of the bid, except for the un-amended printed literature.
4.14.3 Validation of interlineations in Bid
Any interlineationsor erasures shall be valid only if the person or persons signing the bid have
authenticated the same with signature.
4.15Sealing and Marking of Bids
4.15.1 Enclosing the Bids
All original and copies of Pre-Qualification Bid along with a soft copy in CD shall be placed in
sealed envelope super-scribed with words “Pre-Qualification Bid and EMD for” "DO NOT OPEN
BEFORE 10.02.2015”.
The original and copies of Technical Bid shall be placed in sealed envelopes along with a soft
copy in CD, super-scribed with words “Technical Bid for –“"DO NOT OPEN BEFORE 17.02.2015”.
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
The original and copies of Financial Bid/s shall be placed in separate sealed envelopes along
with the Soft copy in CD, super-scribed with words “Financial Bid for -
” "DO NOT OPEN
BEFORE 26.02.2015”.
The inner envelopes shall then be placed in an outer envelope.
Mailing Address for Bids
The inner and outer envelopes shall
 Be addressed to the Client at the following address:
Director (IT)
Department of Agriculture & Cooperation
Ministry of Agriculture, Room No 143, KrishiBhawan
New Delhi - 110001
Phone No: 011-23382383, 9868810066, 9968424837
Email: negpa@nic.in, dirit-agri@gov.in and dirit-dac@gov.in

Be marked “Tender (Pre-Qualification, EMDand Tender Fees) for NeGP-A Project
Phase 2 for ” and a Statement “ Do not open before 10.02.2015”
 Be marked “Tender (Technical Bid) for NeGP A Project Phase 2for - ” and a Statement
“Do not open before 17.02.2015”
 Be marked “Tender (Financial Bid) for NeGP A Project Phase 2 for - and a Statement
“Do not open before 26.02.2015”
 Also indicate the name and address of the Bidder to enable the bid to be returned
unopened in case it is declared "late".
 Venue for Bid Submission and Bid Opening is: KrishiBhavan, New Delhi
4.15.2Responsibility of Client
 If the outer envelope is not sealed and marked as required by the Section 4.19, the
Client will assume no responsibility for the bid’s misplacement or premature opening.
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
4.16Rejection of Bid
The Bid has to be submitted in the form of printed and signed document. The bids submitted
by telex, fax or email shall not be entertained. Any condition put forth by the bidder nonconforming the bid requirements shall not be entertained at all and such bid shall be rejected.
4.17Withdrawal of Bids
The Bidder may withdraw its bid after the Bid submission, provided that the Client receives
written notice of the withdrawal, before the expiration of deadline prescribed for submission
of bids. No bid may be withdrawn in the interval between the deadline for submission of bids
and the expiration of period of bid validity specified by the Bidder on the bid form. Withdrawal
of a bid during this interval may result in the Bidder’s forfeiture of its bid security.
4.18Opening of Pre-Qualification and Technical Bids
4.18.1 Opening of Bids
The Client will first open Pre-Qualification Bid in the presence of Bidders’ representatives who
choose to attend the Pre-Qualification Bid opening meeting on 10th Feb 2015 at 15:00 Hrs.
The Bidders’ representatives who are present shall sign a register evidencing their attendance.
In the event of the specified date of Bid opening being declared a holiday for the Client, the
Bids shall be opened at the appointed time and location on the next working day. It is,
therefore, advised to send a responsible, authorized and senior representative so that
clarifications, if any, can be given on the spot. Technical Bids of only those Bidders shall be
opened and evaluated who are found to be eligible as per the criteria laid down below. In
doubtful cases (where further documents or clarifications are required to establish eligibility),
the Client in its discretion, may decide to open Technical Bid. However, such Bids can be
rejected subsequently, if it is found that the Bidder has claimed eligibility on false grounds. The
bidders may also be allowed to see one another’s bid and also initial on the same, if they so
desire. If necessary, relevant portion of soft copy of the bids can be projected on the screen.
There will also be open discussion on technical issues relating to various bids. Opening of bids
and discussion with the bidders shall be videographed.
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
4.18.2 Announcement of Bids
The bidders’ names or bid withdrawals and such other details which the Client may consider
appropriate at its discretion, will be announced at the opening.
4.18.3 Bids Not Considered For Evaluation
Bids that are rejected during the bid opening process due to incomplete documentation or late
receipt shall not be considered for further evaluation.
4.18.4 Opening of Bids by the Client
The Client will open the Pre-Qualification, Technical & Financial Bids in the presence of Bidders’
representatives who choose to attend these meetings on the respective date and time. The
maximum number of representatives, for opening of these bids, from each bidder shall be
restricted to three only.
4.19Evaluation of Bids
Evaluation of the bids will be done in three stages and at the end of every stage, short listed
bidders will be informed of the result to have a fair and healthy competition. The following is
the procedure for evaluation.
The DAC may relax a very minor deviation both in prequalification bid or technical bid as far as
point to point adherence is concerned, so long as the deviation is suitably compensated or
exceeded by any other higher specification or essential parameter to such an extent that the
overall system performance or installation/ operation related capability do not get
compromised. While considering any such minor relaxation, it will be ensured that such a
relaxation does not change substance of the bid or does not prejudice the bid process from the
point of view of equity and fair play. The decision of DAC in this regard shall be final and shall
not be called upon to question under any circumstances. If a deviation is deemed to major and
cannot be condoned in case of a product, such a Bidder may be asked to substitute the offered
product with a product fulfilling technical specs completely without changing the Financial Bid.
However, if a new product or process requirement (common to all the bidders) is discovered
during evaluation of Technical Bids to make the solution workable, all bidders may be allowed
to give an addendum to the Financial Bid.
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
4.19.1 Evaluation of Pre-Qualification bids
A three-stage bid process will be adopted for evaluation of bids, with the pre-qualificationbeing
completed before the technical evaluation and thereafter financial bids being opened and
compared.
The Prequalification bids will be evaluated as per the checklist given below:
Table 3 Pre-Qualification Criteria
Sl. No.
Pre- Qualification Criteria
Required
details
to
be
accompanying the Bid document
1.
*The Prime Bidder may bid either singly
Consortium Agreement.
or in a consortium. The number of
consortium partners including the Prime
Bidder
cannot
exceed
three.
The
consortium partners shall be Information
Technology
Companies.
The
Prime
Bidder would be responsible for the
successful completion of entire project
including AMC (if awarded). Prime Bidder
must execute at least 60% component of
the total contract value. There should be
clear
delineation
of
roles
and
responsibilities between Prime Bidder
and consortium members subject to the
satisfaction of DAC.
2.
The Prime Bidder and the consortium MOA and Articles ofAssociations
partners should be registered under the (AoA) of each of the Consortium
Indian Companies Act, 1956 and should Partners
be in existence for not less than
preceding 5 years in the relevant field.
3.
The Prime Bidder and all the members of Relevant Registration Certificates
consortium, in case of consortium,
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
should have a valid Sales Tax Number/
VAT Number, PAN Number and PF code
4.
The Prime bidder should have the OEM Authorization letter from each
authorization either in its name or in the OEM in Form T of Appendix V
name of the OEM, if associated as a
member
of
consortium.
Such
authorization is needed for hardware,
networking, system software, anti‐virus
software, UPS and from the respective
Original
Equipment
Manufacturers
(OEM) for selling and supporting the
components offered.
5.
The Prime Bidder should have an average Audited
Balance
sheets
from
annual turnover of at leastRs. 700 company statutory Auditor/ CA
Croresduring last three financial years
(from similar activities) from India
Operations i.e. for year 2011-12, 2012-13
and 2013-14.
However, turnover value
should be in excess of Rs. 600 crores in at
least two out of these 3 years.
6.
Each
of
the
consortium
partners Audited
Balance
sheets
from
excluding prime bidder should have an company statutory Auditor/ CA
annual turnover of at least Rs. 200 crore
in each of the preceding three financial
years.
7.
The Prime Bidder should have minimum Supporting financial documents/
Net Worth of Rs. 70 crores as per latest certificate from company statutory
Balance Sheet.
8.
Auditor/ CA
The Prime Bidder and Consortium Letter declaring the number of
Partner should together have at least 600 technical
employees
(including
technical employees on its own roll category wise numbers) from the
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
(Engineers / MCAs / MBAs) as on 31st head(s) of the HRDof the Bidder or
Mar 2014. Such aggregation of numbers consortium
partners.
MoU
will be considered only for such between the Prime Bidder &
consortium members which have at least Consortium
30% stake in the bid.
Partner
clearly
specifying role and responsibilities
of prime bidder and partner (s).
9.
(a) The
Prime
Bidder as well as Certificate of each type from the
consortium members should have ISO certifying organizations
9001:2008 or any other equivalent or
better quality certification;
(b)The Prime Bidder or any of the
consortium members must have ISO
27001 certificate or any other equivalent
or better certification. However, if such
security certification is attempted to be
obtained through a Consortium partner,
such an arrangement has to be to the
satisfaction of the DAC whose decision in
this regard shall be final.
This condition shall also be deemed to be
fulfilled if another group company of the
prime
bidder
having
ISO:
27001
certification is involved in the delivery of
this project.
(c) Either the Prime Bidder or any other
consortium member must have at least
CMMi level 4 certificate or any other
equivalent or better quality certification
10.
The Prime Bidder should have experience Completion/ Go-Live certificates
in either or more of but not limited to
from client along with purchase
system integration, hardware supply orders. In case of non-disclosure
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
installation,
Rollout,
Testing, agreement,
confirmation
Networking, Data center setup and regarding size and value of the
maintenance, data migration, training project may be submitted from the
and operations, and maintenance and client.
should have completed during the last 8
Financial years till 31Mar 2014,
- One project worth Rs. 100 crores or,
- Two projects worth Rs. 50 crores or,
- Three projects worth Rs. 30 crores
However,
number
of
projects
implemented by all such consortium
members can be considered which have
a financial stake of at least 30%
11.
The annual turnover (in terms of sales of OEM turnover certificates for last
hardwarein India) of the OEM (with three years by the Authorized
respect
to
respective
hardware Signatory of the OEM.
manufactured by it) whose Servers,
PCs/Workstations, Hand Held Devices,
Pico Projectors and UPS, are sought to be
supplied, should be at least:
(a) Rs. 350Crores for PCs, Laptops and
Workstations in case of eligibility for
PCs.
(b) This cut off figure for OEMs of PCs,
Laptops, Workstations, Tablets / Pico
Projectorswill be Rs. 450Crores if
eligibility
is
sought
for
PCs/
Tablets/Pico Projectors (any two of
these 3) of the same manufacturer.
This is an alternative eligibility
criterion to points (c) and (d) below.
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
(c) At least 4% market share in case of
Tablet manufacturer, if only tablets
are being sourced from such an OEM.
(d) At least 10% market share in case of
Projector manufacturer, if only Pico
projectors are being sourced from
such an OEM.
(e) Rs. 300 Crores for Servers; and
(f) Rs. 50Crores for UPS
Note: Average of percentage figures of
best 3 quarters out of last 8 quarters
(counting backwards from the quarter
ending
September,
2014)
will
be
considered. Similarly, In case of annual
turnover figures, average of best 2 years
out of last 3 years will be considered.
12.
OEM Toll Free Help-desk facilities should Contact
information
and
be already available for Desktops, availability hours details.
Printers, Tablets, Pico Projectors during
working hours (9 to 6 PM and from Mon
to Saturday) and for Data Center
Hardware on 24x7 bases.
13.
The Bidder or any of the Consortium A self-declaration certificate from
partners should not have been declared the authorized signatory.
ineligible dueto corrupt and fraudulent
practices with any of the departments of
the Central, State Governments and
PSUs.
14.
The Bidder should have deposited the Receipt and copy of the demand
cost of Tender
draft
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
15.
The bidder should have submitted the Demand Draft
EMD as mentioned in section 4.12.1 of
this RFP
16.
The bidder should have submitted the Declaration
from
Authorized
declaration of acceptance of terms and Signatory as per Form W of
conditions of this RFP as per Form W of Appendix V
Appendix V
*If, as a legal entity, the bidder has multiple Companies under its umbrella with the bidder
having majority of share holdings and other administrative linkages with these companies, in
that situation, the turnover, number of projects etc., while deciding eligibility of the company
will be confined to such group of companies only, which are actually doing the activities similar
to what are envisaged in this project.
4.19.2 Technical Bid Evaluation
i.
The technical solution proposed in the bid document of only eligible bidders will be
evaluated as per the requirements specified in the RFP. Following evaluation criteria
will be adopted.
ii.
Bid Presentations: All bidders will be required to make a presentation of their
solutions on Feb23, 2015 at 1100h onwards. The purpose of such presentations would
be to allow the bidders to present their proposed solutions strategy and methodology
to the Bid Evaluation / Technical committee and the key points in their bids.
Presentations will be done in open house based on soft copy already submitted in
advance in such a way that the bidders doing presentation subsequently do not get
undue advantage.
iii.
DAC may undertake oral and or written clarifications with the bidders. The primary
function of clarifications in the evaluation process is to clarify ambiguities and
uncertainties arising out of the evaluation of the bid documents
iv.
Depending on the evaluation methodology mentioned above, each Technical Bid will
be assigned a technical score out of a maximum of 100 points.
v.
All the bidders who secure a Technical Score of 60or more will be declared as
technically qualified. The financial bids of only technically qualified bidders will be
opened for further processing. It is, however, clarified that subject to other provisions
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
of this document, every bidder will have to fulfill the minimum technical specifications
for every item, laid down in this document for being qualified technically. The
Technical score obtained (Tb) shall be used in the QCBS method for final selection of
bidder for Part A. In case of Part B, it will be decided based on the price quotes
received.
vi.
In order to assist in the examination, evaluation and comparison of Bids, the Client
may at its discretion ask the Bidder for a clarification regarding its Bid. The clarification
shall be given in writing immediately, but no change in the price shall be sought,
offered or permitted. However, while giving a clarification, a Bidder may offer a higher
specification or model without any impact on Financial Bid to be opened
subsequently. The envelopes containing Technical Bids of only the Eligible Bidders will
be opened and the contents (particularly Fact Sheets) will be announced in the
presence of all Bidders or their representatives. A Bidder may also be allowed to
inspect and sign the Fact Sheets, Catalogues and Bid Documents given by other
Bidders. An open discussion regarding technical parameters quoted by various
Bidders may also take place, if required. However, no photography of the bid
documents will be allowed.
vii.
The Compliance / Deviation statement submitted by the Bidders shall be compared
against the Product Catalogues and authenticated circulars regarding latest changes
in the specifications. It will thus be ascertained whether the product offered by the
Bidder matches with the minimum requirement of the client as given in the Technical
Specifications in this Tender Document. In case of a doubt and if required, the Client
may require the Bidder to produce an equipment for physical inspection, so that
components could be seen to ascertain the veracity of the Bidder's claim about
specifications. The Client can also run standard bench-marking tests (if required), at
this stage only. The Financial Bids of only those eligible bidders will be opened who
also fulfill minimum technical requirements of the purchaser and are found
Substantially Responsive as per Section 4.19.3 below. However, the Client reserves
the right of giving minor relaxation, if a particular Bidder is not able to exactly match
the specifications given in the Tender Document, provided that such a minor
deficiency does not substantially reduce the performance level and is suitably
compensated by some extra feature in the product. Therefore, all Bidders must
indicate in the Deviation Sheet in Form Q of Appendix V, extra features offered by
them. Similarly, the Client can give any other such minor relaxation, which does not
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
change substance of the bid or does not prejudice the bid process from the point of
view of equity and fair play. The decision of the Client about giving minor relaxation
shall be final and shall not be called upon question under any circumstances.
viii.
One sample each of Desktops, Monitors, Printers, Tablets, Pico Projectors, 650 VA
UPSs and Kiosk being offered as a part of this bid shall be submitted to DAC in separate
boxes for inspection/ benchmarking before technical bids are opened.
The technical bids will be evaluated using the following criteria:
Table 4 Technical Bid Evaluation Criteria
S. No.
Attribute
1
Organizational
Capability
1.1
Prime Bidder's
Average Annual
Turnover from
India Operations
for the last three
Financial Years 2011-12, 201213, 2013-14 in
activities similar
to the ones
sought to be
undertaken
under this
Project. One or
more of the
activities sought
to be done by
the IA should
have been
undertaken by
the Bidder in the
past.
6
System
Integration
Capability
11
1.2
Category
Points
Breakdown
of Points Sub-head 1
Breakd
own of
Points
- Subhead 2
Criteria
Supporting
documents
Marks will be
given on
percentile basis
Audited Balance
Sheets and P&L
Statements
certified from
Prime Bidder's
Statutory
Auditor /CA
45
DAC
48
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
S. No.
Attribute
1.2.1
Prime Bidder’s or
Secondary
Bidder’s (latter if
the stake in
activities is at
least 40%)
experience
(whichever is
higher) in
System
Integration i.e.
number of years
in India
1.2.2
1.2.3
Category
Points
Breakdown
of Points Sub-head 1
Breakd
own of
Points
- Subhead 2
Criteria
Supporting
documents
>10 years = 3
marks
>5 years and
=<7years = 1
mark
Certificate from
Authorized
Signatory of the
prime bidder
along with
Memorandum of
Association and
Articles of
Association
>Rs. 100 crore =
1.25 mark per
project up to a
maximum of 5
marks
Completion/ GoLive certificates
from client along
with Purchase /
Work Orders
>7 years and
=<10 years =
2marks
3
Projects executed
by the Bidder in
the last 8
financial years in
India in terms of
size and number
of projects
(Design,
Development,
Supply,
Installation,
Testing,
Commissioning,
Training and
Maintenance
Support)
5
>Rs. 50 crore
and =<Rs. 100
crore = 1 mark
per project up to
a maximum of 4
marks
>Rs. 25 crore and
=<Rs. 50 crore =
0.75 mark per
project up to a
maximum of 3
marks
Number and Size
of similar
projects under
implementation(
Design, Supply,
Installation,
Testing,
Commissioning,
3
>Rs. 100 crore =
1 mark per
project up to a
maximum of 3
marks
Purchase / Work
Orders from the
clients
>Rs. 50 crore
and =<Rs. 100
crore = 0.75
DAC
49
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
S. No.
Attribute
Category
Points
Breakdown
of Points Sub-head 1
Breakd
own of
Points
- Subhead 2
Training and
Maintenance
Support)
Criteria
Supporting
documents
perproject up to
a maximum of
2.25 mark
>Rs. 25 crore and
=<Rs. 50 crore =
0.5 per project
up to a maximum
of 1.5marks
>Rs. 25 crore and
=<Rs. 15crore =
0.25 per project
up to a maximum
of 0.75 mark
Projects Execution
Experience
1.3
1.4
11
Number of
projects
executed by the
Bidder in the last
8 financial years
at more than 250
locations in India
(Design,
Development,
Supply,
Installation,
Testing,
Commissioning,
Training and
Maintenance
Support)
> 5 projects = 2
marks
>3 projects and
=< 5 projects =
1.5 marks
Completion
Certificates and
Purchase/ Work
Orders from the
clients
2
1 to 2 Projects =
1 Mark
Number of States
across which the
locations as per
point 1.3 above,
any of Prime
bidder or
consortium
Percentile basis
2
DAC
Completion
Certificates and
Purchase/ Work
Orders from the
clients
50
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
S. No.
Attribute
Category
Points
Breakdown
of Points Sub-head 1
Breakd
own of
Points
- Subhead 2
Criteria
Supporting
documents
>5000 employees
and above = 2
marks
Completion
Certificates and
Purchase/ Work
Orders from the
clients
members have
completed
similar projects
in the last 8
financial years.
1.5
Basic Computer
Training provided
to Client
employees in last
5 years in
projects of total
size of
Rs25crores or
more
2
>1500 and
=<3000
employees = .5
marks
1.6
6 projects = 5
marks
Experience in
Hosting/
Installation/
Migrating
Multiple
Applications and
Data at Data
Centers (SDC or
NIC DC or DR or
Other DCs/IDC of
reasonable size
as per DAC’s
satisfaction.)
1.7
>3000 and
=<5000
employees = 1
marks
5 projects = 4
marks
Completion
Certificates and
Purchase/ Work
Orders from the
clients
4 projects = 3
marks
5
3 projects = 2
marks
2 projects =1
marks
1 project = .5
marks
Quality of
Resources
07
DAC
51
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
S. No.
Attribute
Category
Points
Breakdown
of Points Sub-head 1
Breakd
own of
Points
- Subhead 2
1.7.1
Manpower on
the rolls of Bidder
3
Criteria
Supporting
documents
>600 B.E./
B.Tech/ MCA /
MBA = 3 marks
Self-declaration
by HR Head
>300 and =<600
B.E./ B.Tech/
MCA / MBA= 2
marks
>100 and =<300
B.E./ B.Tech/
MCA / MBA= 1
mark
1.7.2
Quality, skill sets
and Project
Management
Toolsof Proposed
Team
Project Manager
with B.E. + MBA
+ PMP/Prince2
Certification with
10 years’
experience = 0.5
marks
4
Key Team
Members with
B.E./ MBA / MCA
with 4 years’
experience = 3.0
marks with 0.25
mark for each
team member
Proposed Project
Management
tools to be used =
0.5 marks
DAC
SelfMarked Excel
sheet to Name,
Qualifications
with Institute
Name,
Certifications,
Experience and
number of years
with the
company. If for
any reason, the
persons
mentioned at the
time of bidding
are no longer
working in the
IA’s organization
when
implementation
starts, persons
with equivalent
qualifications,
experience and
skill sets will be
deployed (to the
satisfaction of
DAC).
52
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
S. No.
Attribute
1.8
Presence of the
Prime bidder or
its Consortium
partners at
Identified States
& UTs
1.9
2
Category
Points
Breakdown
of Points Sub-head 1
Criteria
Supporting
documents
Percentile basis
with zero marks
to bidders having
presence in less
than 5 States
Self-declaration
by Authorized
signatory along
and Purchase/
Work Orders of
Ongoing projects
in the identified
States and UTs
More than 10
years = Full
marks
Self-declaration
by Authorized
Signatory of
each of the
OEMs
3
Number of years
of Prime Bidder’s
Relationship with
OEM - PCs
1
Number of years
of Prime Bidder’s
Relationship with
OEM - Servers
and Network
Components
1+1
Number of years
of Prime Bidder’s
Relationship with
OEM - UPS
1
Number of years
of Prime Bidder’s
Relationship with
OEM –Printer
1
Number of years
of Prime Bidder’s
Relationship with
OEM –Tablets &
Pico Projectors
1.25 + 0.75
Understanding,
Approach and
Methodology
Breakd
own of
Points
- Subhead 2
=>7 years and
=<10 years = 75%
marks
=>5 years and
=<7 years = 50%
marks
=>2 years and
=<5 years = 25%
marks
11
DAC
53
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
S. No.
Attribute
Category
Points
Breakdown
of Points Sub-head 1
Breakd
own of
Points
- Subhead 2
Criteria
Supporting
documents
Conformance
with the
requirements of
the project in
terms of
timelines
Plan and
Strategy for
completing the
training and
supply /
installation
within stipulated
timelines;
Quality of
Training material
/ handouts to be
provided ;
including
Technical
Presentation
2.1
Proposed
Implementation
Training Plan and
strategy
2
Detailed Project
Implementation
Plan using PERT /
Gantt Chart
Plan for
Coordination
with NIC and
other
Stakeholders at
Central, State
and District level
3
Proposed Plan
for providing
maintenance and
support and
ensuring
adherence to
SLAs;
2
DAC
Implementation /
Roll-out Strategy
keeping in view
the
identifiedStates/
UTs
Proposed team
structure for
operations, Part
replacement
strategies, OEM
support,
Escalation
mechanism,
Service Level
Management,
Support duration
every day for
desktop OS.
54
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
S. No.
Attribute
Category
Points
Breakdown
of Points Sub-head 1
Proposed
communication
plan between
SDCs, Center DC
& DR sites. This
should also
include overall
risk mitigation
strategy
Hardware and
Software to be
Deployed
3
4
Breakd
own of
Points
- Subhead 2
Criteria
Strategy
for
coordination with
DAC/ NIC/ SDC
Operators/States
for
(a)
Data
Migration,
(b)
Application Rollout, (c) Helpdesk
Services,
(d)
Updates/
Upgrades/
Patches and (e)
Incident
Management etc.
Supporting
documents
Prospective
bidders to study
the existing IP
Schema at the
proposed SDCs,
Center DC and
DR sites and
then propose
the
communication
plan.
A written
document of the
proposed plan.
40
Configuration,
Performance,
Interoperability
and Scalability of
Hardware
40
DAC
Please refer
Appendix VI for
the detailed
break-up
55
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
S. No.
Attribute
4
Help Desk,
Incident and
Problem
Management
Category
Points
Breakdown
of Points Sub-head 1
Breakd
own of
Points
- Subhead 2
Criteria
Supporting
documents
Proposed team
structure for
Helpdesk,
Approach &
Methodology for
SLM & Features
of Service Desk,
SLM tools,
Market share of
proposed
solution
Number,
Frequency, Type
and Format of
reports
generated etc.
4
Note: While carrying out numerical evaluation as above, the term Bidder includes such
Consortium Members which are going to execute the project to the extent of 30% or more
and have a role to play in the items being considered for giving marks. Values of such
Consortium Members will be added.
4.19.3 Financial Bid Evaluation
Financial bids of only technically qualified bidders will be opened on Feb26, 2015 at 1700h.
Those technically qualified bidders which have also deposited the Bid Security shall be termed
as Substantially Responsive (i.e. eligible and technically qualified and have also deposited Bid
Security). The Client's determination of a Bid's responsiveness is to be based on the contents
of the Bid itself and not on any extrinsic evidence. However, while determining the
responsiveness of various Bidders, the Client may waive off any minor infirmity, which does
not constitute a material deviation. The decision of the Client in this regard shall be final.
The Financial Bids of the technically qualified bidders will be evaluated in two parts as under:-
Financial Bid Evaluations (Part A)
1. Financial bid value of Part A will be calculated as:
Fb = Capex (Excluding Microsoft System Software) + One Time Installation Charges for
Microsoft System Softwareand maintenance support of 5 years by the SI (excluding ATS etc.
DAC
56
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
which will be quoted as per Part B on page 22) + NPV (OPEX) + NPV ATS (non-Microsoft
Components)+ Roll Out & Implementation Charges (if any) + NPV (AMC for 4th & 5th year for
Tablets and Pico Projectors and for 6th to 8th year for all other Hardware) + NPV for Printer
cartridges.
Note: Capex for hardware and System Software will include installation. However, roll
out
and implementation chargesdue to vast outreach and complexity of the
projectcan be quoted separately.
2. Financial Scores.The lowest financial quote (Fm) among technically qualified bids would
be given the maximum financial score (i.e. 100). Financial scores of the other financial
bids shall be scored as per the formula below:
Fn = (Fm/Fb) x 100
Where Fn = Financial score of the bid under consideration
Fm = Lowest Financial quote in INR
Fb = Financial quote in INR of the bid under consideration
3. Selection of Implementing Agency. Thisshall be based on the QCBS method where the
Technical score (Tb) is given a weight of 0.3 i.e. (30%) and financial score is given a
weight of 0.7 i.e. (70 %).
Final Score of the bid = (0.3 x Tb) + (0.7 x Fn)
The bid with the highest final score calculated in this fashion shall be considered as the
best value bid. In case of a tie, the bid that scored a higher Technical score (Tb) will be
considered the best value bid and ranked as R1. Similarly other bids will be ranked as
R2, R3…….. Rn.
Financial Bid Evaluations (Part B)
Rankings of bidders(L1, L2….)for Microsoft System Software will be decided solely based on
price quotes received. Following methodology will then be followed for procuring Microsoft
System Software:(a) The purchase price of Microsoft System Software Stack as per tentative BOQ will be
determined on the basis of prevailing market prices as derived from the publicly
published list prices of the OEM (MS) to which the same percentage discount will be
applied as was given at the time of bidding for phase-I in Seven States. DAC will consider
DAC
57
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
the lower of the two prices i.e. purchase price quoted for seven identified States and
purchase price determined now as per the methodology indicated.
(b) The prices quoted by L1 bidder for Microsoft System Software Stack will then be
compared with the lowest cost arrived at (a) above. If the prices of the present bids are
found to be lower than the ones as discovered as above, the system software will be
procured from the L1 bidder.
(c)
In case system software prices quoted by bidders are found to be higher than those
discovered during Phase-1 [and as per (a) above], order will be placed on M/S HP Sales
India Pvt. Ltd. (Phase-I IA)to supplylicenses of the Microsoft System Softwares, as per
prices already discovered.
(d) M/S HP will then procure the requisite System software from Microsoft and hand these
over to the identified Implementation Agency for Phase 2. The IA for the Phase 2 will
install, configure and integrate the supplied Microsoft system software as per DAC
requirement in the RFP. The IA will thereafter also be responsible for commissioning
and maintenance of these for next five years, after ‘Go-Live’.
Though DAC has asked for the Cost of AMC from 4th & 5th year for Tablets and Pico Projectors
and for 6th to 8th year for all other Hardware, it is clarified that DAC may or may not give AMC
to the successful bidders. DAC will take a decision in this regard towards the end of 3rd year in
case of Tablets/Pico projectors and 5th year for all other components, after considering various
factors including technological obsolescence and prevalent prices of support updates.
Award of Contract
Notification of Award
Prior to the expiration of the validity period, DAC will notify the successful bidderin writing,
that its bid has been accepted. The notification of award will constitute the formation of the
contract. Upon the successful bidder's furnishing of performance security, DAC will promptly
notify each unsuccessful bidder.
4.19.4 Signing of Contract
i.
At the same time as DAC notifies the successful bidder that its bid has been accepted,
DAC will send the bidder the Contract Form, incorporating all agreements between the
DAC
58
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
parties. On receipt of the Contract Form, the successful bidder shall sign and date the
contract and return it to DAC.
ii.
Failure of the successful bidder to sign the contract proposed through the award letter,
shall constitute sufficient grounds for the annulment of the award, in which event DAC
may make the award to the next best value bidder or call for new bids.
iii.
The contract shall be signed between DAC and the successful bidders within 2 weeks
from the issue of Letter of Intent.
4.19.5 Unconditional Performance Bank Guarantee
i.
The successful bidder shall at his own expense deposit with DAC, within eight
(08) working days of the date of signing of the contract, an unconditional and
irrevocable Performance Bank Guarantee(s) (PBGs) as per the format specified in Form
G of the Appendix V of the RFP from a scheduled National Bank acceptable to DAC,
payable on demand, for the due performance and fulfillment of the contract by the
bidder. Performance Bank Guarantee of 20% of TCV shall be given in 7 parts as follows:
ii.
First Bank Guarantee of 2 % valid for 15 months
iii.
Second Bank Guarantee of 2 % valid for 21 months
iv.
Third Bank Guarantee of 2 % valid for 27 months
v.
Fourth Bank Guarantee of 2 % valid for 33 months
vi.
Fifth Bank Guarantee of 2 % valid for 39 months
vii.
Sixth Bank Guarantee of 2 % valid for 45 months
viii.
Seventh Bank Guarantee of 7 % valid for 71months
ix.
PBG for Microsoft System Software Components. A Performance Bank
Guarantee of 20% of cost of this component (with periodic reductions as above) for
these components will be submitted by the agency on which order for these is placed
as per the prescribed format.
x.
In case of breach of contract terms, a cure period of upto 30 days will be
provided to the IA as part of the Contract. Cure period may vary from one breach to
another as deemed appropriate by DAC. In case of failure, DAC shall invoke the PBG.
Notwithstanding and without prejudice to any rights whatsoever of DAC under the
contract in the matter, the proceeds of the PBG shall be payable to DAC as
compensation for any loss resulting from the bidder's failure to perform/comply its
obligations under the contract. DAC shall notify the bidder in writing of the exercise of
DAC
59
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
its right to receive such compensation within 14 days, indicating the contractual
obligation(s) for which the bidder is in default.
4.19.6 Warranty & Annual Maintenance Contract
i.
Bidder shall provide complete maintenance support to DAC as Managed IT Service for
all the NeGP - A solution Components as outlined in this RFP for a period of Five Years
from the date of “Go-live”(For 03 years in case of Hand Held Devices and Pico
Projectors).
ii.
However, if field hardware at more than 80% of the sites has been installed (and rest
of the field hardware cannot be installed due to reasons attributable to the DAC or the
State Governments) and the Go-Live date gets delayed for reasons not attributable to
IA, warranty of field hardware can be deemed to be commenced from 3 months of the
installation of field hardware at these 80% sites.
iii.
The above support shall include a Software (excluding Application Software being
developed by NIC) and hardware warranty for 5years from the date of “Go-live”.
iv.
During the warranty period, the bidder shall replace defective parts/products with new
and unused ones or refurbished ones which have been sealed & certified for quality by
the OEM. Most recent version/models not inferior to the specifications of the
defective part/product shall be supplied. The bidder shall not supply end of life stage
product/part as an excuse.In case of withdrawal of any such product, equivalent or
upgraded version will be provided as replacement.
v.
DAC shall promptly notify successful bidder in writing of any claims arising under this
warranty. Upon receipt of such notice, the bidder shall, within the warranty period and
with all reasonable speed, repair or replace the defective systems, without costs to
DAC and within time specified and acceptable to DAC.
vi.
If the successful bidder, having been notified, fails to remedy the defect(s) within the
period specified in the contract, DAC may proceed to take such reasonable remedial
action as may be necessary, at the successful bidder's risk and expense and without
prejudice to any other rights, which DAC may have against the bidder under the
contract.Risk Purchase shall be capped by an amount not exceeding 20% of the
affected gross bid value.
vii.
During the comprehensive warranty period, the successful bidder will provide all
product(s) and documentation updates, patches/ fixes, and version upgrades within 15
DAC
60
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
days of their availability and should carry out installation and make operational the
same at no additional cost to DAC.
viii.
During the currency of project, the bidder is supposed to adhere to the Service Levels
defined in this document. In order to do so, if the bidder is required to upgrade
hardware/ software, the same would be done by the bidder at no additional cost to
DAC.
4.19.7 Penalty & Liquidation Damages
i.
Liquidated Damages: If the IA fails to deliver any or all the goods or fails to complete
the installation within the period specified in the RFP for reasons only attributable to
IA, the DAC shall without prejudice to other remedies will impose liquidated damages
as follows:(a) For components which have been delivered within T + 8 or T + 10 but not installed
within T + 14or T + 16 = 0.5% per week of the value of the components which have not
been installed within T + 14 weeks.
(b) Components not delivered within T + 8 or T + 10 but installed within T + 14 or T +
16 weeks (as the case may be)= No penalty.
(c) Components not delivered in T + 8 or T + 10 and also not installed in T + 14 or T +
16 weeks respectively = liquidated damages of 1% per week beyond T + 14 or T + 16
weeks of the value of the components which have not been installed within T + 14 or
T + 16 weeks.
ii.
The liquidated damages will be subject to a maximum of 15% of the total contract value
(TCV). The amount towards Liquidated Damages would be recovered from the invoices
raised by the IA. In case there is no invoice raised or the invoice amount is lesser, then
the IA shall be asked to deposit such amount to DAC. In case the IA doesn’t deposit the
same within 15 days, the BG shall be invoked to recover the amount towards
Liquidated Damages.
iii.
In case SLA is not met as required by this RFP, respective penalty would be collected
from the IA for the respective deliverable or period as per the scheme suggested in this
RFP. In case of default on paying the penalty, the same amount shall be recovered from
the Bank Guarantee.
DAC
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
4.19.8 Failure to Agree with Terms & Conditions of RFP
Failure of the successful bidder to agree with the Terms & Conditions of the RFP shall constitute
sufficient grounds for the annulment of the award, in which event DAC may forfeit the bid
security (EMD) and award the contract to the next best value bidder or call for new bids.
4.19.9 Limitation of Bidder’s Liability
Notwithstanding anything contained in this RFP, the liability of the Implementing Agency
(IA)for any loss, claims, damages, cost of expenses (“Losses”), of any nature whatsoever, in any
way relating to or arising out this RFP or the services provided herein shall be limited to the
Contract Price, except where such Losses have arisen primarily from fraud or bad faith of the
IA. In no event shall the IA, be liable for any consequential (including loss of profit and loss of
data), special, indirect, incidental, punitive, or exemplary loss, damage, or expense relating to
or arising out of this RFP or the services provided herein.
4.19.10
Insurance
IA shall furnish to DAC true copies of the certificate(s) of insurance for Commercial General
Liability (CGL). Should the above described policy be cancelled before the expiration date
thereof, notice will be delivered in accordance to policy provision. Apart from CGL, IA shall also
effect and maintain such insurances for such sums as may be mandated under the Indian Laws.
Other than the specified insurance, IA will not take any insurance. IA shall take the risk and loss
for any product till delivery of the product to the designated location. Once delivered to the
designated location, IA shall not be responsible for risk of loss except in relation to any damage
caused by the IA, its employees or sub-contractor. For sake of clarity parties, agree that IA shall
be liable for any damage to goods in transit found in the sealed boxes.
4.20Payment Terms
The Payment to the IA shall be regulated as per terms described below:
i.
The payment shall be released as per the below mentioned table
ii.
Payment would be released in 30 days if the invoices along with the all requisite
documents are submitted to Client in respect of entire lot.
iii.
All payments agreed to be made by DAC to the Bidder in accordance with the Bid shall
be inclusive of all statutory levies, duties, taxes and other charges whenever
levied/applicable (both by Center & state).
DAC
62
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
iv.
Contracts would be signed for 5 years. Based on the performance of the IA, DAC may
decide to extend the period of contract by three years. DAC is, however, not bound to
extend the contract period by three years
v.
Bidders need to provide rationale for the financial quotes provided. DAC holds right to
ask explanation of the rationale from the Bidders.
vi.
Quotations for all future additional orders will have prevalent tax rates.
vii.
In the event of DAC noticing at any time that any amount has been disbursed wrongly
to the Bidders or any other amount is due from the Bidders to DAC, the DAC may
without prejudice to its rights recover such amounts by other means after notifying the
Bidders or deduct such amount from any payment falling due to the Bidders. The
details of such recovery, if any, will be intimated to the Bidders. The Bidders shall
receive the payment of undisputed amount under subsequent invoice for any amount
that has been omitted in previous invoice by mistake on the part of the DAC or the
Bidders.
viii.
All payments to the Bidders shall be subject to the deductions of tax at source under
Income Tax Act and other taxes, and deductions as provided for under any law, rule or
regulation. All costs, damages or expenses which DAC may have paid or incurred, for
which under the provisions of the Contract, the Bidders are liable, the same shall be
deducted by DAC from any dues to the Bidders. All payments to the Bidders shall be
made after making necessary deductions as per terms of the Contract and recoveries
towards facilities, if any, provided by the DAC to the Bidders on chargeable basis.
ix.
The rates quoted by the Bidders would be valid throughout the period of
implementation and operation of this project. The prices of components can
nevertheless go down due to global trend with respect to the OEM. For the purpose of
reducing the rates, a reference will be made to changes in prices of the OEM /other
equivalent competitors as available in the market or on the web so that discounted
prices can be worked out by comparing the prices on the date of the agreement with
those prevailing at the relevant point in time. Revised rates of all configurations and
parts will be arrived at mutually by making proportional reduction from price lists. No
increase in hardware/ software prices will be allowed during the contract period under
any circumstances (including change in exchange rates, statutory levies and duties),
though the supplier may reduce rates further for any other major order in terms of this
Agreement. However, impact of change in taxes+ surcharge from the existing level shall
be passed on to the Client. Similarly, in case of purchase of hardware or software items
DAC
63
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
(including CALs) after the expiry of implementation period, impact of change in
statutory levies / taxes and duties shall be to Client’s account after prices are
determined based on various relevant factors which affect the price list prevalent in
India. The purchase price shall be determined & fixed before placing any purchase order
and further supply order shall be placed by the IA without any delay.
x
Prices of hardware or software items mentioned in RFP are F.O.R. destination i.e. any
location to be specified by Client. The prices include all taxes, levies and duties,
installation & commissioning and 5 years comprehensive onsite warranty (with
updates, upgrades facility in case of software) from the Commissioning Date (“GoLive”).After finalization of prices with the shortlisted bidder but before signing the
agreement, if any product got discontinued, the DAC can insist on a better or an
equivalent product at the same price or such lower price as may be mutually agreed.
Superiority or equivalence of product shall be inter alia determined within the same
product family or, if for any unavoidable reason that is not possible a product with
better benchmark ratings and component wise technical specifications may be offered.
However, if after expiry of sometime after commissioning date, it is felt that a new
product with higher level of technology (not listed in the RFP) is to be procured, the
prices shall be mutually agreed after necessary price discovery by Client. It is reiterated
that DAC shall not be bound to purchase any new product of higher technology or an
alternative/equivalent product, if it is available to Client at a lower price from a third
party. However, if after the delivery of the initial lot of the products, a product is
discontinued by the Manufacturer, the Supplier will supply only the upgraded version
or higher model of the product at the same price.
4.20.1 Schedule for Payment
Table 5 Payment Milestones
CAPEX
1. For PCs, Printers, Switches, Kiosks, Hand Held Devices, Pico Projectors and UPS etc.
S. No.
Milestone
% of Total Fee
Implementation Phase
A
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Commencement of the project against the Bank
1
Guarantee of 33% of total order valuefor a period of 12 30%
months
Delivery, Installation and Acceptance Testingof Hardware
2
at all locations
End user Acceptance of Hardware at all locations and
3
completion of training*
60%
10%
*It is to be noted that Payment for Desktop, Printer, Hand Held Devices, Pico Projectors
Switches & Kiosks is linked to end user acceptance and not linked to Go live of the
Applications being developed by NIC.
i.
Payment to IA (for Desktop, Printer, Hand Held Devices, Pico Projectors,
Switches & Kiosks) will be made based on acceptance of sites in each State in
a lot size of 100 except in case of smaller States/UTs where the lot size may be
50.
ii.
Acceptance of Tablet PC (Hand-held Device) and Pico Projector will entail
satisfactory operation certificate from the user in the prescribed format. In
order to expedite payments, IA can raise separate invoices for these two
components. Warranty of three years will commence as per standard norms
of the manufacturer viz. satisfactory operation of the device initially.
iii.
However, if field hardware at more than 80% of the sites has been installed
(and rest of the field hardware cannot be installed due to reasons attributable
to DAC or the State Governments) and the Go-Live date gets delayed for
various reasons, warranty of field hardware can be deemed to be commenced
from 3 months of the installation of field hardware at these 80% sites.
iv.
30% advance towards training will be given only towards such components of
training which need to be paid for by the IA even before actual training
commences.
Note:
a) All payments to the IA shall be made upon submission of invoices along with
relevant sign-off from respective officers’ in-charge of DAC.
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b) In case of delay of more than 08 weeks in achieving the milestone by the IA (i.e.
installation of field hardware) due to site not being ready within 8 weeks of delivery
of complete hardware or any other reason not attributable to the IA, 55% of the
payment to the IA w.r.t S. No. 2 in the above table shall be released. This 55%
payment will be released after verification report prepared jointly with the
concerned site office regarding correctness of the BoM received and in that case
BG will not be insisted upon. The other option for the IA is to give the BG and take
full 60% payment. If delivery of full items is shown and balance 5% also is to be
taken in situations of non‐readiness of site, a BG of 6% will need to be given. 10%
amount will be released when training gets completed unless trainings can't be
held due to reasons attributable to the DAC or the State Governments. However,
after achieving milestone of installation, in case of delay of another 8 weeks in
completion of trainings for the State due to reasons attributable to the DAC or the
State Government concerned, this remaining payment of 10% also can be sought
to be released on submission of Bank Guarantee of an equivalent amount valid for
20 weeks.
c) Though no separate mile stones has been mentioned for PMO + Rollout services, IA
may raise invoices against the portion of scope of work completed (and accepted by
DAC).
2.
For Training
S. No.
Milestone
% of Total Fee
(excluding what is
already paid for as
per point no. iv
above)
A
Implementation Phase
Advance on acceptance of 80% of end user hardware in
a State/UT and readiness of all Training Centers, against
1
the Bank Guarantee of 11% of total training value 10%
component for a period of 12 months (if requested by
IA)
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On completion of respective batches - in the lot size of
2
50 or more batches
*90%
*100% incase no advance has been taken for this.
3.
For Servers, System Software & Networking equipment etc.
S. No.
Milestone
% of Total Fee
A
Implementation Phase
Commencement of the project against the Bank
1
Guarantee of 33% of total order value for a period of 30%
12 months
Delivery of Hardware at all locations, Testing and User
2
Acceptance of Hardware & Network equipment at all 50%
locations
3
System Go-Live at all locations
20%
OPEX
The payment for the operational expenditure (OPEX) shall be released to the IA at the
end of each quarter spread across 20 quarters in five years.
Total value of the contract is the value as mentioned by the bidder in Form F of
Appendix V (Total of CAPEX & OPEX) in this volume of the RFP.
5 Agriculture Mission Mode Project (NeGP-A)
The Agriculture Mission Mode Project (NeGP-A) is one of the Mission Mode Projects (MMPs)
of the National e-Governance Plan of the Government of India. It is being run under the
direction of the Department of Agriculture and Cooperation. It aims to replicate the agricultural
e-governance projects being carried in different states at a national level and provides the
services through multiple delivery channels such as the centralized agricultural portal, Kisan
Centers, touch screens, and mobiles. This project stresses on using IT in all stages of the
agricultural crop cycle including the crop selection stage, the pre-cultivation stage, the crop
management stage, the pre-harvest stage, the harvesting stage and the post-harvest stage. The
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project focuses on providing informational services to farmers on a variety of farm-related
issues including seeds, soil-test-based information, fertilizers, pests, government schemes, and
weather.
5.1 Vision & Objectives
The vision of the NeGP - A project is to create a conduciveenvironment for raising the farm
productivity and income to global levels through provision of relevant information and services
to the stakeholders.
In order to achieve the aforesaid vision, the department has also articulated key SMART
(Specific, Measurable, Achievable, Realistic and Time-bound) objectives which need to be
achieved through the Agriculture MMP. These can be identified as:
i.
Improve access of farmers to timely and relevant information & services throughout
crop-cycle
a. By providing Multiple delivery channels to access information
b. By reducing time between generation and dissemination of information
c. By providing information to the farmer through a uniform platform
ii.
Bringing farmer centricity & service orientation to the programs by providing location
specific and up-to-date crop management related information in terms of:
a. GAP – how many days, season specific, crop specific, location / zone specific
b. POP – how many days, season specific, crop specific, location / zone specific
c. Providing personalized advisory services
iii.
Increasing effectiveness of Government service delivery in
a. Certification and licenses related to Manufacturing and Marketing through use of
ICT
b. Providing easier and approachable channels for grievance registration and
tracking
iv.
More effective management of schemes of DAC thru process redesign aimed at
a. Effective Monitoring of the Schemes (timeliness of implementation etc.)
b. Reducing time required for data consolidation and reporting of schemes at all
levels
v.
Enable private sector participation to benefit farmers by providing an integrated
platform to promote value added services in
a. Extension
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b. Marketing (both input and output)
c. Post-harvest& Storage
5.2 Key Stakeholders of NeGP - A
The following can be identified as the primary stakeholders in the Agriculture MMP:
Table 6 Key Stakeholders of NeGP - A
S. No.
Category
Stakeholder
1
Farmers
a) Individual farmers
b) Farmer groups
c) Farmer cooperatives
2
Central
a) Department of Agriculture & Cooperation
Government
b) Attached Offices & Directorates
c) Testing Labs
d) Academic & Research Institutions
3
State
a) Department of Agriculture & Cooperation
Government
b) Attached Offices & Directorates
c) Testing Labs
d) Academic & Research Institutions
4
Private Sector
a) Manufacturers / Wholesalers / Dealers of inputs
b) Importers and exporters of agriculture produce
c) Traders, Buyers and Commodity Exchanges
d) Call Centres (Agriculture Related)
e) Agri- Business Clinics & Centres
The detailed list of stakeholders that are involved in the end to end delivery of services to
the farmers with regards to the Agriculture Mission Mode Project (NeGP-A) is given in
Appendix I.
5.3 Services
During Phase I of the Agriculture MMP, 22 core services were identified and prioritized from a
long list of potential services to be delivered to the private sector and the farming community.
These prioritized services are envisaged to assist the farmer throughout the crop cycle in
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efficiently reducing cost of production using latest knowledge and techniques, and relatively
increasing the price they get for their produce. These services would also equip the farmer to
handle critical situations during the crop cycle, when incorrect decisions can destroy an entire
crop.
For the purpose of simplicity the identified services have been classified into 3 Components
namely – Content based Components, Transaction based Components and Workflow based
Components. Each of these Components is further categorized into 4 delivery areas namely –
Government to Farmer (G2F), Government to Business (G2B), Government to Government
(G2G) and Business to Farmer (B2C).
Content based Components can be described as the ones for which data needs to be collected,
stored and managed for appropriate dissemination.
Transaction based Components can be described as the ones for which input data is captured,
processed and an output is generated for the use of the end beneficiary. This component would
apply where one to one interactions are conducted.
Workflow based Components can be described as Components for which data is captured
through an input form, the application is processed in accordance with the business / workflow
rules and a decision is appropriately communicated to the end beneficiary.
The following diagram depicts the above articulated classification of service Components.
Figure 1: Service Classification
NeGP (A) Service Components
Transaction-based
Content-based
Workflow-based
Capture of Input data
Creation of Content
Capture of Input Form
Transaction Processing
Storage of Content
Workflow/ Business Rules
Generation of Output
Management of Content
Decision-making
Service Delivery Channels
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The 22 Services are further grouped into 12 Groups of services. This is provided as Appendix II.
5.4 Service Delivery
The agriculture domain with its services, stakeholders, processes and geographic coverage is
an extremely complex mesh of systems that need to be integrated through the means of the
Agriculture MMP in the proposed project. The following figure depicts the service delivery
mechanism for the proposed solution.
Figure 2: Service Delivery
Central Agri Portal
E- Cert. Appln.
AGMARKNET
FISHNET
DPPQS
CIBRC
FMS
IMD
KM Appln
CSC
CSC
Expert Adv.
Appln.
Testing Lab
Appln.
State Agri Portal
Grievance
Mgt. Appln.
State Level Applications
E-Pest Sur. Appln.
Fish Seed Grower Reg.
Appln.
License Appln. (L1)
Seed Certification Appn.
License Appln. (L2)
E- Platform Appln
Seed Grower Reg.
Appln.
Delivery
Channels
AGRICOOP
Department
Department
KCC
KCC
SCC
SCC
Pvt.
Pvt.Kiosk
Kiosk
Mass Media
Mass Media
E-Monitor
Appln.
Mobile/
Mobile/IVRS
IVRS
Linkages with
Agri MMP
Dashboard
Agri
AgriClinic
Clinic
State AGRISNET Applications
It is envisaged that the proposed solution provides the end users with the ability to access
services through an online platform at their door-step. For this purpose, the architecture can
be viewed to consist of four Components:
DAC
Farmer
Farmer
SEEDNET
Pvt. Sector
Pvt.
Sector
Pesticide Regis. Appln.
Common
Applications
71
Department
Department
Integration with Existing Portals
Internet / NICNET / SWAN
Central Level Appln.
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
1.
Central Agri Portal
2.
State Agri Portal
3.
Applications
4.
Delivery Channels
5.4.1 Central Agri Portal (CAP)
The Central Agri Portal would play a critical role in providing citizens to access Government
information easily and to enjoy one-stop Government services. A well-developed CAP would
complement and enhance customer-focused service delivery channels which may already exist
at the Central Government level. The CAP would allow DAC to present information,
applications and services in a single consolidated browser view. It would provide a secure and
individualized view of multiple online resources and interactive services. It would offer a single
access point to critical information and the primary applications necessary for an individual to
avail the services. In this sense, the CAP would become an interface between the Government
and the citizens.
In addition, it would be used to eliminate the need to navigate multiple web sites and
applications so that farmers can access the different information and services related to
agriculture at single source. A well-deployed CAP would present a personalized view with a
logical organization and grouping of information that leads to easy navigation and faster access
to information / service.
Various Centre specific services are proposed to be disseminated through the CAP. It would
also integrate with the National Service Delivery Gateway to answer queries from a particular
State about a different State (e.g. Uttar Pradesh farmer’s query relating to a GAP / POP from
Maharashtra) will be routed to Central Agriculture Portal to be processed by NSDG, which in
turn will facilitate the routing of the request to respective State Agriculture Portal and fetch
the results.
5.4.2 State Agri Portal (SAP)
The State Agriculture Portal would be the front end for all the services’ delivery in Agriculture
MMP. A farmer would typically come to SAP to find information / avail any service through CSC
/ Internet. SAP is in local language, would have easy to use navigation, search and browse
features. SAP would be connected to the State gateway through firewall and SWAN / Internet
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and would be accessible to department, SAUs, KVKs for information update and to various
service delivery channels like CSCs / State Call Centre, Kisan Call Centers, Internet for public
access.
New Applications (Illustrative)
i.
ii.
iii.
Common Applications on CAP and SAP
a)
Knowledge Management Application
b)
Expert Advisory Application
c)
Testing Lab Application
d)
Grievance Management Application
e)
E-Monitor Application
f)
NeGP - A Dashboard
Applications on CAP
a)
Pesticide Registration Application
b)
E-Certification Application
Applications on SAP
a)
E-Pest Surveillance Application
b)
License Application (L1) for Manufacturing & Wholesale
c)
License Application (L2) for Retailing
d)
Seed Grower Registration Application
e)
Fish Seed Grower Registration Application
f)
Seed Certification Application
g)
E-Platform Application
5.4.3 Existing Applications which may be redeployed in the new platform
a) Soil Health card
b) SEEDNET
c) AGMARKNET
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
d) Fertilizer Management System (FMS)
e) IMD
f)
State AgrisNet Websites
Certain services like e-certification, pesticide registration are provided solely by the Centre
level attached offices with no workflow at State. These applications and related data would
reside in Central data center only and a front end only needs to be provided at the State portal
for access to these services. While, certain services like licensing, soil health card, seed grower
registration, seed certification etc. are provided by State Agriculture Department and attached
offices, with no workflow at Centre.
These applications and related data would reside in State Data Centre only, and MIS would be
generated and shared with Centre for these services. Certain services like Grievance
management, Knowledge Management System, Content Management System, Testing Lab,
Pest Infest Status etc. are provided by both Centre and State level Agriculture Department and
attached offices with no overlapping workflows. The application and related data for these
common services are to be kept at respective Central / State data centers and MIS would be
generated and shared with Centre for these services.
5.5 Solution Overview
Agriculture MMP solution is being built based on Service Oriented Architecture (SOA); wherein
SOA may be defined as a group of services that communicate with each other through either
simple data-passing or two or more services coordinating some activity. SOA builds applications
out of web / software services. The 22 identified services for Agriculture MMP which are
grouped together into 12 Group of services comprise intrinsically un-associated units of
functionalities that have no calls to each other embedded in them. They typically implement
functionality most humans would recognize as a service, such as filling out an online application
for license, viewing an online POP or GAP, or submitting a grievance or query.
Instead of services embedding calls to each other in their source code, SOA would use defined
protocols which describe how one or more services can talk to each other. To meet existing or
new business requirements, services are linked and sequenced, in a process known as
orchestration. Web services make these functional building Blocks accessible over standard
Internet protocols independent of platforms and programming languages. These services can
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
be new applications or just wrapped around existing legacy systems to make them networkenabled. This flexibility and requirement of integrating a large number of existing and
upcoming portals make this architecture the preferred choice.
The purpose of using Extensible Markup Language (XML) is to aid various portals in sharing
structured data, especially via the Internet, to encode documents, and to serialize data. XML is
a general-purpose specification for creating custom markup languages. It is classified as an
extensible language, because it allows the user to define the mark-up elements. The following
figure depicts the various layers for Agriculture MMP Solution deployment using SOA. It
captures the abstract view of Agriculture MMP SOA layers, important Components of each
layer. Layered architecture means decomposition of services such that most interactions occur
between adjacent layers. However, there is no strict rule that top layers should not directly
communicate with bottom layers. The figure below represents the important logical pieces that
would result in from overall SOA transformation.
Figure 3: Solution Overview
Farmer
Farmer
Pvt.
Pvt.Sector
Sector
Client
Layer
Department
Department
Channel
Layer
Laptop
Laptop/ /Desktop,
Desktop,Human
HumanInterface
InterfaceDevices
Devices(IVRS,
(IVRS,Mass
MassMedia,
Media,Mobiles,
Mobiles,Kiosks,
Kiosks,Gateways)
Gateways)
Application
ApplicationFramework
FrameworkServices
Services(Portal
(Portal/ /Interaction
Interaction/ /Access
Access––Services)
Services)
Shared
SharedBusiness
Business/ /Process
ProcessServices
Services(Registration,
(Registration,Grievance
GrievanceMgmt,
Mgmt,Information)
Information)
Service Bus
Service Bus
(Routing,
(Routing,
Transformation,
Transformation,
Transport)
Transport)
Service Bus
Service Bus
Gateway
Gateway
DPPQS,
DPPQS,
AGICOOP,
AGICOOP,
IMD,
IMD,
SEEDNET,
SEEDNET,
AGMARK.
AGMARK.
Interface
Integration
& B2B Layer
Central
CentralAgri
AgriPortal
Portal/ /State
StateAgri
AgriPortals
Portals
(Single View of Information, Mgmt & Monitoring Dashboard)
(Single View of Information, Mgmt & Monitoring Dashboard)
Service Registry &
Service Registry &
Repository
Repository
Business
Business
Rules
Rules
Orchestration &
Orchestration &
Choreography
Choreography
(BPEL Processor)
(BPEL Processor)
Shared
Shared
Servers /
Servers /
Shared
Shared
Storage
Storage
KMS
KMS
GMS
GMS
WMS
WMS
Service
Service
Management
Management
Central /
Central /
State DB’s
State DB’s
Active
Active
Directory
Directory
Security , WAN, Helpdesk
Security
, WAN, Helpdesk
Management & Monitoring
Management
& Monitoring
Composite
Composite
Applications
Applications
MIS
MIS
System
System
SOA
SOAGovernance,
Governance,Principals
Principals&&Best
BestPractices
Practices
Legend
DAC
Application Services Layer
1. Intermediate Services
Layer
2. Process Services
Layer
Service
Mediation
Layer
EIS
Layer
SOA
Foundation
Service Infrastructure Components
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
5.5.1 Information Services
EII – exposing data directly using web services by using products like data bus, whose
technology is based on XML, XSLT, XPATH, XQuery etc.
5.5.2 Access Services
These include common services to validate, enrich, transform, route and operate. Common
Services consists of data collection services - ability to capture electronic data and integrate
into backend systems.
5.5.3 Interaction Services
Agriculture Content Management (ACMS) services built on top of the existing tools or packages
covers the areas such as information aggregation, categorization, classification, and retrieval
based on farmers, citizens, Private sector & Government agencies. It handles the conversion,
workflow, staging, versioning and deployment of content. Agriculture MMP Search includes
indexes, searches and retrieves and content across portals.
5.5.4 Security Services
These are essential for all SOA layers. Important things required are Authentication,
Authorization & SSO (single-sign-on), Central security services for access control.
1. Authentication based on an LDAP based directory allows end users to enter CAP/SAP.
The parameters for this authentication would be user id and password.
2. Authorization is a single repository of access control for all users at State level. This
component would be responsible for defining access to various functionalities based
on the access control defined in the system.
3. SSO is required for web-based applications.
5.5.5 Portal Services
Information retrieval service on top of ECM services, personalization services, presentation
framework, communication framework etc.
5.5.6 Operational / Infrastructure services
1. This encompasses generic services across all applications such as logging, auditing,
notification, exception handling etc. This would also include device specific services. These
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are very specific to accessing some devices in general through application or service
interfaces like printer, fax machine, scanner, plotter etc.
2. Session Management enables user session management at the server.
3. Audit and logging enables logging of the events / Transactions at the server. These events
would then be used to generate security alerts and notifications.
4. Input validation enables validation of the raw data uploaded by the end user before saving
into the database.
5. Caching Management would cache frequently used resources for faster response. For
example, caching of frequently visited web pages for faster delivery at local machine is
proposed.
5.5.7 Management and Monitoring Services
This layer contains management and monitoring Components for Agriculture MMP application
and its infrastructure. This layer cut across all layers of applications to manage/maintain the
quality of service requirements of Agriculture MMP.
5.6 Technology Architecture
5.6.1 Solution Architecture
Adopting this framework eradicates duplicate services at both Centre and States and ensures
better manageability. Next section describes the technology architecture proposed for
Agriculture MMP. All the services will be realized by the technology platform which has the
following architectural building blocks:
•
Web Server
•
Portal Server
•
Application Server
•
Database Server
•
LDAP Server
Each user should be mapped to the respective role. Based on this the user should be provided
access to various available functionalities of Agriculture MMP solution.
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5.6.1.1
Reporting
Agriculture MMP solution’s reporting component will be used to generate reports for following
requirements but not limited to
•
Generate web analysis report to business users
•
Provide audit trail, i.e. author, date created, modifier, date modified, for each program.
•
Generate report for general application statistics, e.g. availability and average
response time etc.

Should provide for Reports for Service Support and Service Delivery processes through
a unified portal for both CAP & SAP.

Should have ability to have a consolidated view of data collected from different types
of operations (E.g. - SLA compliance for a selected service, it's dependent SLAs, OLA
and UPCs, it's changes by priority, open incidents by priority and status, it's assets and
individual asset compliance, patches installed etc.) and displayed in a universal portal.

Provide users (based on role) to drill down to specific report/data on a need basis

Provide detailed reports on a specific area as per the need of the user

Provide ability to set thresholds on reports values and take automated actions (Eg - at
any point of time not more than 10 critical incidents should not be in open status for
billing service, if it does send an email report to billing service owner and SLA manager.
If consolidated availability of billing service is < 98% for more than 30mts, send an email
to SLA manager."

Ability to create custom KPI metrics and scorecard/compliance reports that are
updated automatically
5.6.1.2
Infrastructure Services Layer
Agriculture MMP solution would contain following list of Utility services to maintain and
manage the portal application.
•
Application logging
•
Exception handling
•
Notifications
5.6.1.2.1.1 LDAP Server
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LDAP Server of Agriculture MMP solution contains profile information of stake holders, Roles,
application level ACLs (access control lists), service level access control list etc.
5.6.1.2.1.2 Portal Usage Data
Agriculture MMP solution will capture the user experience information like how many hops a
citizen is performing to reach a certain business service, usage of services, time spending on
each service, page hits/visits etc. Based on these inputs, business processes optimization is to
be done to provide better experience to stakeholders. This data is to be stored in relational
database management system.
5.6.1.3
Management and Monitoring Layer Entities
5.6.1.3.1 Application / Infrastructure Management
EMS shall be used for management & monitoring of the Services /Applications, SLAs &
Helpdesk services. The infrastructure component of NeGP-A at SDC/ NDCs DRs shall be
monitored by EMS. Appnomic + SCOM (Microsoft) have been used as EMS in Pilot phase at
Central DC Delhi, seven SDCs and for DRs of all locations at NDC, Pune. EMS is being used
for:
Application Performance management,
•
SLA monitoring
•
Monitoring Helpdesk services to the CAP & SAP users
Bidders will be required to offer an EMS solution for carrying out tasks as stated above. They
will be required to integrate their solution with the one already deployed as part of the Pilot
phase deployment, so that DAC gets a unified dashboard and monitoring solution of the
entire NeGP-A project. Complete information and assistance to the IA will be provided by
M/S HP Sales India Pvt. Ltd, IA for pilot phase implementation, in this regard. In case IA is not
able to integrate its solution with existing EMS using the solution provided by it in the bid,
then the IA will incur all related expenditure for real / virtual hardware & software tools to
make such unified dashboard work.
5.6.1.3.2 Backup and Restore
The data backup is performed as part of schedule task and is encrypted to ensure safeguard
against data theft. Automated backup & restore Components of Agriculture MMP solution will
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take backup of required content like application code/executables, data, content etc. and
restore whenever required (e.g. in the event of a disaster).
5.6.1.3.3 System Administration Tool
Agriculture MMP solution will have system administration tool for application maintenance,
providing following functionality:

Applying operating system updates, patches, and configuration changes etc.

Incorporate changes in the services without triggering changes in core processes and the
Centre / State / District Agriculture Department and Attached offices

Enable applicant to keep a constant track of the application at various levels of service
processing

Enable administration to monitor all aspects of the service delivery and meet the reporting
requirement at all levels of the department pertaining to the selected service

Administrators can remove contents using this functionality of the application.
5.6.1.4
Service Registry and Repository

Should be UDDI v3 Compliant

Should support SOA policy management

Should support management of SOA infrastructure/ Assets

Should support storing of WSDL files, XSD, Policy documents and XML files

Should support workflow capability.
5.6.2 Solution Deployment Architecture
Figure 4 below depicts the deployment architecture of the Agriculture MMP. The system would
leverage on the various existing applications and provide a common service interface to the
farmers, citizens and various other stakeholders. There would be service level interactions
between end users, existing applications and external systems (via the gateway interface). The
system usage would be based on the typical client-server request/response model. Citizens
and CSCs would interact with the Central / State portal via standard service interface. The
model will effectively encapsulate all legacy system and external system interfaces.
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
The operators of CSCs / KCCs should get authenticated before the access to the application is
made available. The CSCs / KCCs are to post the request for service and deliver services
interfacing with the applications centrally hosted or connected through the State Data Centre.
The
deployment
architecture
is
based
on
the
philosophy
that
State
matters/application/services would be hosted in SDC and Centre would leverage the services
of the State on demand basis. The State portal would host all the State level services to the
farmers and citizens through a common gateway. The model is built around multi-layer request
response model. The State will have the flexibility of consuming the services of the Centre on
demand basis.
Disaster Recovery, RTO & RPO would be covered under BCP which is a part of NIC's
scope. However, IA has to provide DR solution capable of host based replication for all the
identified states and UTs. The replication between SDCs & NIC NDCs for DR would be in the
scope of IA. The disaster recovery site of State Data Centre should ensure maximum
availability of services to all end users. The IA would be required to plan DR drills and
undertake rollover of DC to DR at least once in a quarter and roll back to DC in close
coordination with NIC, DAC and State Departments. IA shall also provide the replication and
BCP solution for maximum availability. The DC for the Centre is located at NIC Data Center
Shastri Park, Delhi with its DR at NIC National Data Center, Pune. Locations for DRs of all
Rollout State Data Centers are given as under:
NIC DRs
Delhi-NDC
1. West Bengal
State SDCs 2. Orissa
3. Andhra
Pradesh
4. Bihar
5. Meghalaya
Hyderabad -NDC
Pune- NDC
BhubaneswarNDC
1. Gujarat(existing 1. Tamil
)
Nadu
2. Rajasthan
2. Uttar
3. Punjab
Prades
h
The deployment architecture must employ private cloud principles. Every SDC will have its
own Additional Domain Controller for Active directory which will be made to join root
domain (negpa.gov.in) at Central DC, Delhi and AD replication will be required to be
established between the two. Establishing communications (through existing WAN
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
connectivity like NKN/ISPs) between Central DC at NDC Shastri Park, New Delhi and the SDCs
of rollout States/UTs will be that of IA. Similarly communications will also be established
between all primary and their corresponding secondary (DR) sites by the IA by getting
required ports opened and application of necessary policies on firewalls/routers at SDCs and
NDCs. This would require detailed coordination with NIC and M/S HP Sales India Pvt. Ltd.,
the IA for the Pilot Phase. DAC and respective States will extend full support to the IA in these
activities.
Figure 4: Solution Deployment Architecture
Central Data Cenre
Mass Media
Internet
Firewall/Proxy
IVRS
WAN
Database Server
Central Portal
Application Server
Central disaster Recovery
WAN
DB server
State Data Centre 1
IVRS
DB Server
State Data Centre 2
IVRS
Internet
Mass Media
Mass Media
State Portal
State Portal
Firewall/Proxy
Firewall/Proxy
Internet
Mobile
Mobile
Application Server
CSC
Application Server
CSC
SWAN
KCC
Database Server
KCC
Database Server
SWAN
SCC
SCC
Private Kiosk
Private Kiosk
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
5.6.3 Network Deployment Architecture
Figure 5 below shows the network deployment architecture for Agriculture MMP solution. The
users from various offices &CSCs would connect to State data Centre through SWAN. Besides
CSCs/KCCs, user can also access the State portal through internet. The CSCs can exist at DHQ
level, SHQ level and Block level. This ensures a structured flow of information from State to
Block/Taluka.
Figure 5: Network Deployment Architecture
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
5.7 Capacity Building and Change Management Requirements
5.7.1 Change Requirements
The change requirements i.e. the areas which are likely to change as a result of the
implementation of Agriculture MMP would range from Service Delivery, Technology,
Communication Plan, to Institutional Setup. A discussion on each of these is as follows.
5.7.1.1
Service Delivery
The primary focus area for Agriculture MMP is end to end service delivery of prioritized 22
services and this would involve major changes in the way these services are being delivered
presently. The change requirements in this area are identified as:
1. Service Orientation
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
2. Content, Format and Frequency
3. Level of Localization, Customization and Personalization
4. Delivery Channels, and
5. Service Levels
5.7.1.1.1 Service Orientation
Presently, the departments both at Centre and State focus on various schemes and programs
implemented by them. However in the Agriculture MMP, the focus is on delivery of services /
information to end users electronically. This implies a large change in the way the departments
are functioning. During the Phase I of the project, key needs of the stakeholders that needed
to be addressed on an urgent basis were identified and core services were prioritized which
also formed the basis of the project design during Phase II of the project.
As a change requirement for the future, it would be critical for all the Government departments
involved in agriculture sector to change their view from a scheme orientation to a service
orientation. This means that the Government officials need to look at the ‘big picture’ or take
a holistic view of service being delivered through a number of offices, functions and geographic
locations for each of the identified services.
This calls for an effective communication strategy which details out the changing roles and
responsibilities of various stakeholders at the Central and State Government levels with
regards to service delivery to the farmers and businesses. In addition, the Government is also
a service provider to other functions within the Government, therefore reporting, monitoring
and evaluation should be looked in purview of the service itself and not as a standalone activity
which needs to be completed as part of office responsibilities.
5.7.1.1.2 Content, Format and Frequency
A majority of the eighteen services focus on providing information to farmers. This necessitates
that the information / content is available as per their requirements, in a format they easily
understand and at a frequency at which they expect it to be delivered / revised.
Currently the content, format and frequency of services are driven primarily by State level
processes which vary from State to State. From a change requirement perspective, it would be
critical for the Government functionaries to agree upon and commit themselves to
standardized quality of content, standardized formats and standardized frequency of
dissemination /updation.
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
This change requirement calls for development of formats which can be easily replicated across
States (with mutual concurrence of each State). Furthermore, to standardize the content in
these formats, it should be well communicated, monitored and controlled by relevant
authorities at the Central and State level. Frequency of the service delivery is envisaged to be
variable across the States, therefore as a change requirement; the States should be in a position
to identify the frequency at which they would be able to meet the requirements of the end
beneficiaries.
As an overall control mechanism to this proposed change it would be required that nodal
agencies both at the Central and State level outline and define responsibilities that would
ensure standardization in content, format and frequency of service delivery, all with a view to
provide the best service possible to the farmer or businesses.
5.7.1.1.3 Service Levels
The implementation of the proposed solution for the NeGP - A Project was envisaged to be
taken up in an aggressive mode in the country with a pilot followed by national level roll-out
through a Centrally Sponsored Scheme. Pilot phase has already been implemented in seven
States (Assam, Himachal Pradesh, Madhya Pradesh, Maharashtra, Karnataka, Jharkhand and
Kerala) & in order to achieve this level of implementation, it is important to have strict service
levels which are well administered, monitored and controlled.
Currently due to a scheme orientation within the agriculture departments at the Central and
State levels, service levels have neither been formulated with an impetus for effective service
delivery nor from a compliance standpoint. With the onset of service orientation for service
delivery, it would be required to develop service levels for different stakeholders, which are
applicable and practical for them to be met during the implementation of the programme.
These service levels would need to reflect the customer centricity as well as set the role and
responsibilities for stakeholders in administering and monitoring them. As a broad
classification, service levels need to be maintained for functional or domain related activities
as well as technical service levels for ICT related areas. The proposed service levels need to be
effectively communicated to the stakeholders in the proposed service delivery through a
communication plan as well as, should be supported by a resistance management plan.
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
5.7.1.2
Technology
In the proposed solution for Agriculture MMP the majority of change is seen to happen on the
Information and Communication Technology front. This also indicates that the process,
institutional and service delivery changes would be delivered effectively using the planned
changes on the technology front. The following section identifies changes in the Information
and Communication Technology domain to be on the following areas:
1. Integration
2. Standardization, and
3. Infrastructure
5.7.1.2.1 Integration
In the current scenario, the ICT initiatives for the agriculture sector in India are standalone in
nature. This means that although the core intention to have an initiative is to provide a certain
service to the farmer, the initiatives are not interlinked to provide an integrated service
delivery. This is more so a reality when it comes to the State level initiatives. A big disadvantage
to have distributed service delivery architecture is that the end beneficiary does not know the
actual time it would take to deliver a service.
In the proposed solution, an integrated approach has been adopted to provide solution to the
farmers for service delivery. This is backed up by integrated applications that provide for end
to end service delivery to the farmers and other stakeholders. This proposed change
requirement calls for a radical change in the way the service is currently being delivered as well
as capacity building for resources that would need to use the proposed solution.
This capacity needs to be effectively built for identified stakeholders involved in the service
delivery as in the proposed system multiple service delivery channels would be used to deliver
the services. It also becomes critical that change must be managed at the backend before and
during implementation of the proposed solution.
5.7.1.2.2 Standardization
A key assumption on which the roll-out of the Agriculture MMP rests is also the integration of
existing initiatives of the Central and State Department of Agriculture; as well as any initiatives
that have been planned for the future and would be along the same implementation plan as
that of the MMP. This articulates a key change requirement of standardization of initiatives in
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
terms of availability, scalability, security, interoperability, performance, maintainability and
multi-lingual support.
As stated in the previous section, the ICT initiatives in the agriculture sector are currently
distributed and operate on a standalone basis. The proposed change requirement would lead
to setting up and enforcement of standards across India for any ICT initiative intended to be
rolled out by the Government departments at the Central and the State level. A key assumption
in this proposed change requirement is the support from the selected IA or National
Informatics Centre.
NIC’s current efforts in the agriculture domain need to be integrated and future ICT initiatives
must be based on standards so that they can be successfully incorporated in the proposed
solution. To achieve this, the proposed project would need to build in for appropriate change
management and communication methodology so that the existing initiatives are seamlessly
integrated in the solution design and proposed initiatives are developed on the basis of
standards that would provide flexibility for them to be integrated into the proposed solution
as and when required.
5.7.1.2.3 Infrastructure
Another key change requirement with regards to the technology would be in terms of
infrastructure. Currently a lot of the infrastructure has been provided on a need basis at the
State and sub State level. This would need to be replaced by the service delivery driven influx
and implementation of infrastructure at these levels. This would be required from a
perspective of providing end to end service delivery to the farmers and businesses at the field
level. Moreover, the Government departments would also require this infrastructure to
process applications, maintain work flow and facilitate effective monitoring, evaluation and
assessment of service delivery on a regular basis.
5.7.1.2.4 Monitoring & Evaluation Mechanism
At the States and UTs level, from a programme implementation standpoint it is critical to have
in place a monitoring and evaluation mechanism that can provide the overall leadership and
programme management skill set to the proposed MMP.
Currently the monitoring and evaluation framework within the DAC provides for monitoring at
the Central level through the office of the Joint Secretary (IT) and at the State level through the
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Office of the Additional Director (IT). These mechanisms would need to be made much broader
based on the requirements of the solution. Therefore as a change requirement it is essential
to formulate Central Programme Management Unit (CPMU) at the Central level and State
Project Management Unit (SPMU) at the State level to facilitate the monitoring and evaluation
efforts for the project.
Furthermore, awareness of these management units would need to be effectively
communicated to the stakeholders at the Central and the State level. This calls for effective
communication strategy and plans to be developed and communication to these stakeholders
through awareness creation campaigns.
Communication Plan
Reaching a wider audience, including senior officials, means thinking broadly about what
constitutes communication and how best to communicate. A first step is to define the means
or "medium" one uses to reach out to employees. The medium should suit not only the
audience but also the nature of the message. Media are not created equal, and research shows
that success in reaching target audiences and implanting messages effectively varies widely.
The following table illustrates a summary of the potential communication interventions at
various levels:
Table 7 Change Communication Plan
Key Change Issues
-
-
Message/Theme/Purpose
Fear of redundancy -
Changes in the new work -
One – to – One Meetings
among employees
processes and systems
Workshops
Resistance of staff to -
Reorientation of staff to new -
Checklist of new work
new
service levels
requirements
Benefits to the employees -
FAQs
Reluctant to accept
with introduction of new -
Bulletin Boards
external
processes and systems
-
Government Orders
Benefits to the citizens
-
Handbook
processes
and
work methods
-
-
service
provider
-
Medium
-
Loss of control over -
Workload balance and ease
discretion
of working
on
DAC
-
of
New
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Key Change Issues
procedures
-
Message/Theme/Purpose
by -
Medium
Introduction to the proposed
employees
incentive scheme and its
Reluctance to learn
benefit
new technology and -
Communication
processes
proposed
on
the
organizational
structure
-
Addressing
fears
on
outsourcing of activities
-
Ongoing
communication
support on technology and
citizen service
5.7.2 Classification of stakeholders for training
Stakeholders of the current project can be classified on the basis of level, role and agencies.
This classification is done to group the stakeholders into bands for the purpose of identification
of trainings. Officials have been classified into four bands as described below:
Band A1: This band comprises of employees based at the Centre within the Department of
Agriculture and Cooperation and attached offices.
Band A2: This band comprises of top officials at the State level from all the participating States
and resources from their field level attached offices. Additionally, representatives from the
State Agricultural University setups would also form a part of this band.
Band A3: The officers at the District level, who are primarily responsible for implementing the
project at the District level and would be required at the front end for service delivery, would
form a part of this band. Employees from this band will also act as trainers responsible for
training of lower officials, transferred or new officials and conducting refresher courses.
The training of VLEs at CSCs shall also be organised at District level to enable them for
implementing NeGP-A initiatives. State will actively involve CSCs in implementing the G2C
services effectively.
Band A4: This band would consist of officials who will be involved in day-to-day activities at the
ground level. This band comprises of various resources at the Block / Mandal and village levels.
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
The resources in this band would be directly interfacing with the end beneficiaries on a day-today basis and would be required to facilitate the service delivery. These stakeholders would
also require to be trained in all the aspects of service delivery as they would be representing
the Agriculture MMP to the farmers and businesses at the village level.
The below table articulates the classification of stakeholders at different levels, their entity
relationship, officials in the band and the number of officials at the States and UTs.
Table 8 Stakeholder Classification for Training
Band
Definition
Entity
Principal Secretary
-
Additional Secretary /
Secretary
Department of Agriculture
Director
Top
level State
officials
who Department of
approve at the
State level
/
Commissioner
445
-
Joint Director
-
Additional Director
-
Director (Fisheries)
-
Joint
Direction
(Fisheries)
-
the MIS reports
and monitor /
of
Participants
State
would be using Fisheries
A2
Number
Designations
Director 50
Additional
(Fisheries)
Pesticide
/
Fertilizer / Seed
/ Soil Testing
-
Assistant Director
174
Laboratory
-
CIPMC
Plant
Protection 27
Officer
SAU
-
Officers
AMFU
-
Scientist
42
/
Principal
Agriculture Officer
DAC
52
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Band
Definition
Entity
Number
Designations
-
of
Participants
District
Agriculture
State
Officer
Department of -
Sub
Agriculture
Agriculture Officer
Divisional
945
Officials
involved in day
to day
A3
monitoring and
State
-
Department of
Assistant
Director
(Fisheries)
472
Fisheries
authorizing
work at District
MoWR
level
RMC
-
Assistant Engineer
-
Junior Engineer
-
Officials (1100 mandis) 2220
-
x 2 people)
-
KVK
Officers (439 KVKs in) x 1317
3 people
Officials
involved in day
A4
-
Block
/
Mandal
to day
State
Agriculture Officers
operational
Department of -
Village Level Extension
work at Block /
Agriculture
Workers
12819
Mandal and
Village levels
Tentative Total number of trainees: 18,118
These numbers are tentative and payments will be made on the basesof total number of
batches trainedby the IA.
6 Scope of Work for Implementation Agency
NeGP-A aims at offering 12 Groups of Government to Citizen / Farmer (G2C or G2F),
Government to Business (G2B) and Government to Government (G2G) agricultural services as
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
defined in Section 5.3 of this RFP in an integrated manner through the Central Agriculture
Portal (CAP) and State Agriculture Portals (SAPs).
In pursuance to achieving the aim of NeGP-A, the Implementation Agencies to be selected
through this RFP are required to implement its components -- Hardware, Network, Basic
Training, System Software, and O&M - defined as a part of Scope of Work of this RFP in close
coordination with other key stakeholders such as National Informatics Centre (NIC), State
Agriculture Departments, State Agriculture Universities (SAUs) and any such agency either
appointed by DAC or State Agriculture Departments towards fulfillment of aims and objectives
of NeGP-A as outlined in this RFP in States & UTs. Broadly, NIC will be responsible for design,
development, testing, integration, deployment and end-user training of all application
software at the State level; State Agriculture Departments will be responsible for site readiness,
data digitization and data entry, monitoring and supervision at State level; State Agriculture
Universities (SAUs) will be responsible for content development and uploading. The detailed
roles and responsibilities of each stakeholder are defined in Section 6.2 of this RFP.
Implementation Agency, selected shall be responsible for implementation of scope of work as
outlined below under NeGP-A Phase 2 in 4231 blocks in 466 of the 22 States & 07 UTs. It may
be noted that each of these administrative headquarters may have multiple offices, where IA
will be required to deliver and install end location items like PCs & printers etc. Exact number
of such offices along with complete contact information will be made available to the IA on
signing of the contract.
The overall scope of work of selected IA shall include:
S.No.
Scope of Work Area
Implementation Phase
1
Site Survey
Description of Scope of Work & Deliverable
IA must clearly understand DAC’s requirements at all levels – Centre,
State, District and Block levels - and visit all the sites, coordinate with
officials and gather the detailed requirements / gaps in site readiness
to finalize the Site Survey Report.
2
Procurement,
Supply,
Key Deliverable:Site Readiness Report
IA shall procure specified hardware, network components, system
Installation software, other software, including desktops, workstations, Hand held
and Configuration
Devices, Pico Projectors, UPSs, Printers & Scanners, Servers, Storage
Equipment, Routers, Switches, Touch Screen Kiosks etc. as tentatively
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
detailed in the BoM in the RFP and as finalized in the agreement (to
be signed) between DAC and the selected bidder.
IA shall also install and configure the hardware, network equipment
and associated software at all locations specified by DAC in the
identified States/UTs and at DAC in Delhi / NCR.
IA shall also coordinate with State or its designated agency and NIC for
integration of hardware being installed at DAC offices with SWAN
(where ever these offices already have SWAN connectivity). IA shall be
responsible to ensure that all users in these field offices which have
internet connectivity (through SWAN or otherwise) are able to access
all their departmental &GoI websites/applications hosted in different
SDCs and their respective DR sites. Wherever required due to multiple
number of PC, Cable laying of the LAN is part of the site preparation to
be done by the States and IA has to operationalize LAN after installing
the switch. In case IA is not able to do so then reasons for the same
will be mentioned in the ATP and signed by the site in-charge/official
concerned.
IA shall also be responsible for providing user manuals / technical
documentation / Architecture / Diagrams / Routing Tables etc. for all
the IT components for which it is responsible for implementation as a
part of the scope of work of this RFP
Key Deliverables – Hardware & Software, Supplied, Installed and
Configured; Technical Documentation
3
Testing
Acceptance
and IA must build up an overall plan for testing and acceptance of all such
equipment – Servers, Switches, Hand held Devices, Pico Projectors
Desktops etc. - at all locations, in which specific methods and steps
should be clearly indicated and got approved by DAC or Nodal Officer
of respective State. The acceptance test plan will be defined by the IA,
agreed and approved by DAC and shall include all the necessary steps
to ensure complete functionality, operation and performance of the
system.
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
IA shall also be responsible for installing IT infrastructure at
Mini/Adhoc-Data Centers in States where State Data centers have not
become operational.
1. All levels of testing will be conducted at the installation sites.
2. Testing must demonstrate that the new systems satisfy the
operational and technical performance criteria.
3. It is IA’s responsibility during the tests to evaluate and recommend
any further changes to the infrastructure & application at no extra cost
to DAC. Any recommendations for change will be discussed with DAC
and the Stakeholder concerned – NIC or State Agri Dept.
4. IA must outline the methodology that will be used for testing.
5. IA must define various levels or types of testing that will be
performed.
6. IA must provide necessary checklist/documentation that will be
required for testing.
7. IA must describe how the testing methodologies will conform to the
requirements.
8. IA must indicate how it will demonstrate to DAC or State Agri Dept.
or its officials that all functions in the new system installed have been
tested.
9. On completion of installation, configuration, testing, IA shall also be
responsible for getting ATP report countersigned, of all locations at
District and other lower level locations within a District from the
District Agriculture officer. Similarly, for Divisional/Zonal, University,
State and other similar levels above the District from the State Nodal
officer.
Key Deliverable – Acceptance Sign-Off Report
4
Basic
Training
Computer All states/UTs have been provided funds for establishing Computer
Training Labs at the scale of one computer Training Lab for five
districts. 20 Desktops per lab will be supplied and installed by IA in
these training labs.
IA shall provide 2 days (04 days in case of Linux as OS for Desktops)
basic computer training to all identified Stakeholders at State, District
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
and Block level. The training shall cover training on Operating System
and Office Productivity Suite such as Open Office / MS-Office.
IA shall finalize the content / modules for training in close coordination
with DAC and get it approved before undertaking the training
IA shall be responsible for preparing the detailed plan for training for
each State and District in close concert with respective State Agri Dept.
and DAC at least two weeks in advance before conducting the training.
IA shall also be responsible for obtaining training feedback and getting
sign-off on completion of training for each training undertaken.
Key Deliverable – Training Completion Report
5.
Coordination
with Data center and DR sites HW will be deployed in respective SDCs and
NIC, SDCs & NDCs three NDCs of NIC (for DRs). Implementation agency will be
for
Deployment, responsible for establishing communications between SDCs & NDCs by
installation
and using existing NIC connectivity (predominantly through NKN) by
configuration of all getting requisite ports opened and implementation of appropriate
SDCs/DRs HW
policies on intervening firewalls and routers etc. so that seamless
communication takes place between various components deployed at
these centers. IA will be required to study existing IP schema at these
sites and then plan communication strategy in consultation with NIC
and local SDC operators or State Composite teams. DAC and local
States will provide complete assistance in this, adhering to the
procedures being followed by different SDCs and NDCs for such
requests. IA will have to submit all such requests well in time and
preferably in one go.
Key Deliverable – Communication plan
6
Coordination
with Coordination and facilitation with NIC for providing technical support
NIC for Deployment, on hardware and Development, Customization, Configuration,
Customization
Configuration
Configuration
/ Deployment, and Migration of Application (and Data) Software and
and Go-Live of all services.
of IA shall also be responsible for close coordination with Software
Application Software Development Agency (NIC) for Deployment, Customization /
and Go-Live
Configuration and Configuration of Application Software and for
achieving the “Go-Live” stage which will include online delivery of all
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
12 Groups of services through a fully functional / operational solution
meeting the SLAs defined as a part of this RFP.
IA will facilitate / extend all support to NIC and State AgriDepartment
or its appointed agency in migration of data and legacy applications /
servers to newly developed applications / CAP / SAPs.
Key Deliverables – Go-Live of all 12 Group of Services with fully
functional Integrated IT solution including Central Agri Portal (CAP)
and State Agri Portals (SAP)
Operations and Maintenance
Phase (O&M)
7
Operations
& IA shall provide operational support and maintenance services for a
Maintenance for 5 period of 60 months from the ‘Go-Live’ date for overall system
years
stabilization, IT infrastructure (all components) maintenance, system
administration, security administration, network administration and
end-user problem resolution (including support for Servers, Storage
Unitand related equipment, any other hardware (including
servers),Desktops, UPS, Printers, Scanners.
The operational support shall ensure that the solution is functioning
as intended and attending to all the problems associated in operation
of the deployed system in close coordination with all key stakeholders
including DAC, NIC, State DC Operator and State Agriculture
Department.
IA shall be responsible for solution uptime and for ensuring
compliance to SLAs as defined in this RFP
IA shall also be responsible for submitting periodic – weekly / monthly
/ quarterly reports – both system generated as well as adhoc ones on
the status of compliance to the SLAs and share it with all key
stakeholders of NeGP-A including DAC, NIC and State Agri Dept.
IA shall be responsible for delivery of smooth services to end-users and
shall undertake preventive maintenance for ensuring availability/
uptime of the solution so as to comply with the SLA requirements.
Key Deliverables – Compliance to SLAs and Period Status Reports
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
6
Security Policy and IA shall formulate and from time-to-time guide DAC, NIC and State Agri
Network
Department in regularly updating the Security Policy and Network
Management Policy
Management Policy for DAC and each of the States/UTs
Key Deliverable – Security Policy and Network Management Policy
document
7
Service Packs / IA shall be responsible for providing and installing updates / upgrades
Patches / Updates / / patches within 15 days of release of such updates / upgrades /
Upgrades
patches on all systems.
Key Deliverables – Timely updates / upgrades / patches
8
Warranty Support
IA shall provide comprehensive onsite warranty for all products and
services supplied by it.
IA shall warrant that the systems and overall solution (excluding
Application Software and Data/ Content) supplied shall have no
defects arising from design or workmanship or any act or omission of
the service provider. The warranty shall remain valid for a period of 60
months. In case of any defects or failure of any item, IA shall be
responsible for its immediate replacement without any extra cost to
DAC.
9
Migration
from Once the State Data Centre becomes operational, IA shall be
Mini/Adhoc
Data responsible for seamless migration of the entire production
Centre to State Data
environment from each of the Mini/adhoc Data Centre to SDC without
Centre
any disruption of services to end-users.
IA shall share the migration plan well in advance with all stakeholders
and seek necessary approval, wherever required.
10
General
Requirements
IA shall Deploy support personnel / engineers to ensure the service
level defined in the Service Level Agreement (SLA)
IA shall maintain stock of required spares of hardware items at
appropriate locations States/UTs for quick response time
IA shall Supply, install, commission, test, operate and maintain the
Information Technology (IT) infrastructure required as per tentative
BOM given in Appendix III and the detailed technical specifications
given in Appendix IV.
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
IA shall prepare all required documentation with respect to licensing,
diagrams, schematics, architectures, configuration, etc. at a central
place which is to be accessible to designated State Agri official, DAC
and NIC as and when required. Such documentation shall be
maintained in both hard and soft copy along with version control etc.
during entire project term and to be shared as and when required to
DAC, State Agri units, NIC, etc. For the purposes of disaster recovery
(DR), IA shall facilitate and undertake DR drill in accordance with NIC,
DAC and States/UTs.
Table 9 Number of Districts and Blocks
S. No
State
Districts
Blocks
1.
J&K
22
136
2.
Andhra Pradesh
13
170
3.
Telangana
09
101
4.
Punjab & Chandigarh
22
142
5.
Gujrat
33
245
6.
Arunachal Pradesh
16
94
7.
Bihar
38
534
8.
Haryana + Delhi
22
125
9.
Sikkim
04
24
10. Manipur
09
60
11. Odisha
30
314
12. Nagaland
11
74
13. Chattisgarh
27
146
14. Tamilnadu +Puducherry
38
420
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
15. Uttarakhand
13
95
16. Rajasthan
33
249
17. Tripura
8
45
18. Meghalaya
11
39
19. UP
75
821
20. Mizoram
8
26
21. West Bengal
19
347
5
24
466
4231
22. Goa + Dadra Nagar + Diu
Daman+ Lakshadweep
Total
Note. At every State/District/Block or other administrative headquarters, there will be multiple
office locations where hardware items will have to be supplied and installed by the IA. Exact
numbers, addresses and contact information of officials concerned for these offices will be
provided to the contracted agency on signing of the agreement. However, prospective bidders
may workout these on the ratio of offices which was there in the pilot phase (Total of 3610
sites against 07 State HQs, 16 SAUs, 187 District and 1865 Block HQs).
To provide a broad overview of the IT infrastructure requirement at various levels across all
states and UTs, a summary of all the items is provided in the tables below. For details please
refer Bill of Material in Appendix III of this RFP.
Table 10Hardware Norms
Sl.
1.
Item
Access switch for users (24
Center
State
District
Block
-
1
1
-
ports)
2.
8 Port Switch
-
3.
UPS 30 KVA
-
-
-
-
4.
Desktop
210
20 per state and
5
3
1
20 per SAUs,
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
20 per Training
center
(one Training
Centre for 5
districts)& 06
desktop for one
pilot Mandi per
State
5.
UPS (650 VA)
210
20 per state,20
5
3
2
1
1
1 per 2
per SAUs and 06
in pilot Mandi
per State
6.
Printer+ scanner (MFP)
210
5 per state &5
per university,
01 in pilot Mandi
per State
7.
Touch screen kiosk
-
-
blocks
8.
Hand Held Devices and Pico
5 to 6 Hand
Projectors
Held
Devices for
every Block
and at least
2 Pico
Projectors
per Block
9.
*Web server
-
2
-
-
10.
*Application server
-
2
-
-
11.
*Database server
-
2
-
-
12.
Management server
-
1
-
-
13.
Audio/Video Streaming Server
1
14.
Portal Server
1
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
15.
Blade Chassis
-
1
-
-
16.
DNS / LDAP
-
1
-
-
17.
SAN storage
-
0
-
-
18.
Server Farm Access Switch
-
1
-
-
19.
Fiber channel switch for SAN
-
1
-
-
20.
Server load balancer
-
1
-
-
21.
KVM switch 8 port
-
1
-
-
*Includes for DR
Based on the norms indicated above and number of districts and Blocks in each State, the total
quantities of end user level hardware works out as follows:
Quantities for the purpose of Bid Evaluation have been given in Appendix-III.
Table 11 Indicative Total Quantity of field hardware
S.No.
Items
QTY
1.
Desktops
20562
2.
UPS (650 VA) including for
Kiosks with full backup
14808
3.
UPS (650 VA) with half backup
4.
Line Interactive (1KVA) UPS
5.
Online 5 KVA UPS
6.
Mono Printer and Scanner
(MFP), at Block HQs
4231 + 727
Color Printer and Scanner
(MFP), half the quantity at
District HQs and above with the
other half being Mono)
727
Touch Screen Kiosks (With
Desktops)
2811
Switch 8 Port for District &
Block HQ
4700
10. Switch 24 Ports for State HQ,
Training Labs and Universities
166
7.
8.
9.
2796
29
295
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
11. Hand Held Devices (Tablets)
37300
12. Pico Projectors
11400
Table 12 Indicative Total Quantity of Servers Switches and System Software etc.
SL No.
Item
Qty.
1. Servers for Mandis
29
2. OS for Mandi Servers in States (MS Server Std)
29
3. 1 KVA UPS for Mandis
29
4. Web /Application/AV/Portal/DNS&LDAP Servers
72
5. Database Servers
20
6. Management Servers
10
7. Blade Chassis
13
8. SAN Storage
6
9. Fiber Channel Switch for SAN (SAN Switch)
6
10. Server Farm Access Switch
10
11. Access Switch for Users (24 Ports)
10
12. Server Load Balancer
2
13. KVM Switch 8 port
10
14. Rack / passive Components
13
15. Microsoft Biztalk server 2013 Standard Edition
Quantity as per the
HW configuration of
Application
Integration Servers
16. Microsoft Windows Server 2012 Std ( per 2 Proc)
102
17. Windows Server External Connector
10
18. Share Point Portal Server 2013
20
19. SQL Server 2014 Enterprise Edition (per 2 Core)
Quantity as per the
HW configuration of
DB Servers
20. EMS (As per solution offered)
21. MS SharePoint 2013 Portal Standard CALs
6400
22. Windows Server CALs
6400
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Note:

The Hardware equipment along with requisite software components mentioned in Bill of Material
shall be delivered at the respective locations by the IA. The States may already have certain
hardware components at various locations or some States may also have other intermediate level
of offices (such as Sub divisional Office or Zonal Office or Sub Block Office), so accordingly there
can be changes in the actual number of hardware components for various sites in the States. The
number of the items mentioned in this RFP is indicative and rates finalizedwith finally selected
Bidders shall only prevail. However, the extent of variation in the number of locations and
quantities will be limited to ±25 %, though bid comparison will be done based on quantities
indicated above or as indicated in revised BOM. Within this overall limit of ±25 %, variation in case
of some items may be higher. DAC, in the interest of the project or because of any other need
arising subsequently, at its own discretion, may order in-lieu or any new item(s), subject to a
condition that the value of such item(s) shall be arrived at through permissible price discovery
modes. Moreover the value of such items shall not exceed 5% of the contract value and will not
give any undue benefit to the shortlisted bidder.

For implementation of this project, SWAN network shall be used/ leveraged wherever it is
available to provide connectivity to State Agriculture Departments at the State, District and Block
levels.

The procurement of all hardware, network equipment and system software shall be done by a
Central Committee comprising the Government of India officers, Technical Experts & State
Government representatives. However the delivery needs to be done at various offices in the
identified States/UTs by IA. Also configuration (wherever applicable) of all such equipment shall
be done at various locations provided in the bid.

The quantity of system software intended to be procured is tentative and will be used for
comparative purposes only. Exact numbers would however will be firmed up before signing of the
contract.

The number of User Access Licenses for LDAP has been calculated as 8500 for the entire project.
Out of this, 2100 User Access licenses have already been procured for seven states in Phase 1.
Balance 6400 may be procured as part of this RFP.This number is indicative and prices have been
sought for making comparison on techno-commercial considerations. DAC will procure only the
numbers as required for active application / database users out of the total users at Block / District
DAC
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
/ State and Centre as per a predetermined norm (e.g. one user at Block level, two users at District
level etc.).

Notwithstanding anything contained in this RFP, DAC may issue purchase orders for one or more
items in a staggered manner as per its requirement/ site readiness. However, as far as possible,
first major lot of the order of an item shall be placed not later than 5 months of the signing of the
agreement.
Additional Procurements

Essence of the Agreement (to be signed with each IA) will cover fixing prices for Additional
Procurement of hardware and software components for other requirements of Ministry of
Agriculture (MoA) irrespective of volume of each order and total value of such orders in any other
IT Project of MoA being implemented by it in the States & UTs, provided that DAC finds such rates
reasonable at the time of getting such subsequent supply order(s) placed. However, the total
value of Additional Procurement shall not exceed the CAPEX of the initial order value and quantity
with respect to each such item shall not exceed 50% of initial respective quantities of every item.
However, in case of Additional Procurement, delivery period and time limits & related conditions
for attending & rectifying the defects during 5 years’ warranty period and penalties related
thereto will be in keeping with the draft Agreement provisions. Thus, Additional Procurement
shall entail supply, installation and support related obligations. Other obligations related to the
Project such as SLA as contained in Schedule VIII & Help Desk etc. of the draft agreement, will not
be applicable. Invoices in all such cases will be in the name of DAC and payments will be made to
IA by or through DAC. Unless otherwise agreed, delivery timelines shall not be longer than what
have been envisaged in this RFP.

In the event of a bidder being unable to supply such hardware/software for Additional
Procurement at the same price agreed under this RFP, an equivalent product equal to or exceeding
original specifications will be supplied subject to the condition that such alternative OEM is from
among equivalent OEMs as approved by the DAC. This Essence Clause shall be applicable
notwithstanding anything else contained to the contrary in any other clause.
VALIDITY OF RATES
The prices finalized will be valid throughout the period of implementation. The
prices of components can nevertheless go down due to global trend with respect
to the OEM. However, such a reduction shall not be applied during the prescribed
implementation period of 24 weeks or any delay therein (if further order to the
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
manufacturer has been placed in time). For the purpose of reducing the rates
prospectively, a reference will be made to changes in list prices of equivalent or, in
the absence of an equivalent model, most economical next higher model (as
available on the website of the OEM or otherwise to be provided by the OEM /other
equivalent competitors as available in the market or on the web so that discounted
prices can be worked out by comparing the prices on the date of this Agreement
with those prevailing at the relevant point of time). Revised rates of all
configurations and parts will be arrived at mutually by making proportional
reduction from price lists. For this purpose, all (authenticated) current and then
relevant price lists shall be provided by the IA to DAC. No increase in equipment
prices will be allowed during the contract period except under the following
circumstances:
i.
In respect of additional procurements to be made after the initial Supply Order
or staggered procurements (e.g. in case of Pico Projectors and Hand Held
Devices), increase in dollar-rupee conversion rate by more than 7.5%compared
to the corresponding figure at the time of submission of bids, in case of
imported items or items having imported components, as the case may be.
However, prices offered as part of the Bid or negotiated thereafter and entered
in the Agreement shall not be changed with respect to initial supply order. A
reduction beyond 7.5% will be similarly considered for reducing the rates based
on Dollar price list. While considering impact of Dollar variation beyond the
threshold of 7.5%, change will be determined on the basis of Dollar variation
beyond +/- 7.5%. Since in such situations List Prices and Dollar Variation shall
both have an impact on arriving at modified price, the shortlisted Bidder will
also give List Prices at the time of signing the Agreement as follows so as to
arrive modified prices after considering impact of both factors:
(a) In case of imported items, List Prices both in Dollars and Rupees
(b) In case of items made or assembled in India, List Prices in Rupees
except in case of those items which have an identical model
internationally. In exception category under this point, List Prices
in Dollars also will be considered.
ii.
Increase in Government taxes, duties and levies.
DAC
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Supplier may, however, reduce rates further for any other major order in terms of
this Agreement after prices are determined as provided for in this.

The quantities of System software and CALs as specified below shall be used for
evaluation purpose:Ser.
Item
ITEMS
QTY
No
1.
Quantity As
Application Server –
Integration
Microsoft
Biz
talk
Standard Server Version
2013 ( per 2 core)
per
HW
configuration
of
Integration
Servers
2.
Web Server External MS
Connector
3.
Share point
Windows
Server
External Connector
Portal MS
Server 2013
SharePoint
10
Server
2013
4.
20
SQL Server 2014 Enterprise Quantity
as
RDBMS for Database Edition ( per 2 core)
per
Servers
configuration
HW
of DB Servers
5.
Identity
AD
access
control CALs
6.
Operating System –
Standard (for Mandi
Servers)
Windows
Server
6400
2012
Std.( per 2 Proc)
25
Microsoft Server 2012
7.
Operating System
8.
Windows CALs 2013
Share
Point
Std. (2 proc.) x 2 No.
(Portal Sharepoint
Server CALs)
CALs
DAC
2013
100
Std
6400
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
6.1 Project Schedule
The proposed schedule for the project is as follows:
Table 13 Project Schedule
SR
Activity
Timeline
Signing of agreement
To
IMPLEMENTATION
1
Site survey of DCs/DR Sites and end locations
To + 04 weeks
To + 08 weeks for Tablets & Pico
12
* Delivery of All the Equipment at all the offices
Projectors
To+ 10 weeks for all other equipment
To + 14 weeks
3
Installation (including required software), Testing
for Tablets & Pico
Projectors
&Acceptance of Data Center Components
To + 16 for all other equipment
4
Installation (including required software) of End User
Components & Acceptance by End Users
To + 16 weeks
5
Training
To + 20weeks
6
Pilot Run, User Acceptance Testing & Stabilization
To + 24 weeks
Go-Live +
7
Operations and Maintenance
5 years
Note - Tois the date of initial Purchase Order subject to a stipulation that in case of end-user
equipment i.e. Desktop, UPS, Kiosks, Hand Held Devices, Pico projectors and Printers) at
different field locations, To will be reckoned from a date when location addresses have been
given for such locations. However, for subsequent order under this RFP, starting date shall be
the corresponding Purchase order date.
* Additional three weeks will be allowed for about 10 States with order value of about 35% of
the order. These States will be specifically mentioned in the Agreement.
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
* Additional fiveweeks period will be allowed for J&K and North Eastern States for Delivery
and Installation/ATP
Key Stakeholders of the RFP and their roles & responsibilities
Table 14 Stakeholders Roles & Responsibilities
Department of Agriculture and Cooperation

Coordinate and support delivery and installation of the hardware, network equipment
and system software

Provide sign-off to the IA on deliverables and milestones achieved

Undertake an exercise of Testing and User Acceptance of the Agriculture MMP systems

Exercise its option to renew the project implementation with the existing IA or decide
to undertake these activities on its own at the end of the specified project
implementation period

Make payments to the selected IA within 30 days of receipt of invoice(s) and all
necessary supporting documents

Provide technical assistance to the States for effective implementation of the project
State & UT Government

Closely work with DAC to provide over all guidance in implementation and monitoring
of Project across the State

Data Digitization, Data Migration and Content management

Ensuring service level adherence, implementation and sustainability of the State wide
rollout

Site preparation of Data Centers and State, District and Block level offices.

Policy level support to develop a sustainable framework for regulation, promotion and
ramp up of e-platform for G2G and G2F Systems

Detail out implementation strategies, in case of time lag between SDC/SWAN and
project implementation

Providing horizontal connectivity from the deployment location to the SWAN network,
if required. In cases, SWAN network is not available, broadband connectivity shall be
provided
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout

Coordinate and facilitate interactions between various stakeholders at the State/ District
level for SRS finalization and application customization.

Facilitate administrative readiness and e-readiness of the States/ Districts/ Blocks

Build capacity of the staff and executive resources of the State/ District/ Block
administration

Conduct promotional campaigns through media like TV, radio, newspaper, conferences,
seminars, public meetings, banners and posters etc. for creating awareness about
transformation through e- Governance for the benefit of the farmers
NIC

Finalization of SRS after incorporating States suggestions, Solution design, Development,
Coordination, testing and acceptance, Training, solution deployment, Implementation
and support the State/UT level.

Development of Technical and Operational manuals for the software applications.

Adherence to service levels for Application performance as defined by DAC.

Coordinate with the IA for deployment/ rollout of Application software, data migration,
regular version upgrades, and security audit.

Application deployment after customization

Training of master trainers on application usage for further training of end users and
VLEs.

Support functions including help desk.
Implementation Agency

Shall conduct all activities with due care and diligence, in accordance with the Contract
and with the skill and care expected of a competent provider of information
technologies, information systems, support, maintenance, training, and other related
services, or in accordance with best industry practices

Shall conduct site survey at his own cost of all deployment locations including
mini/adhoc Data Center and or State Data Center as required, especially with respect to
the existing IP schema, availability of rack space, networking & Rack/PDUs compatibility.
Prior approval from DAC must be obtained before any such visits. Such assessment
report shall be submitted to DAC and State Agri Departments.

Shall ensure that all personnel including technical resources being deployed on the
project are skilled and are competent to execute the work. The technical resources,
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
deployed for this project, not meeting the desired qualification or experience would be
considered as Non-deployment of manpower and hence no quarterly payment would
be released. Besides this it would attract other penal clauses as mentioned in this
document.

Supply & installation of Hardware & Networking Components and system software,
Testing &
Acceptance,
Training, Implementation
and Support during
the
Implementation and Post implementation phases of the project

Migration of all components from mini / NIC Data center at States (wherever applicable)
to respective SDCs when they are ready shall be done by the IA in coordination with the
State Data Centre without any additional cost to DAC or state. (Please refer to details on
state SDCs in point 10 above.)

Testing of the hardware, network equipment and system software

Impart Basic Computer training to all stakeholders.

Handing over the complete know-how, documentation records, software logs and all
such relevant items at the end of the contractual period. Shall provide & maintain all
required documentation, reports, etc. to DAC, State Agri Department and NIC as and
when required along with version control during entire project term.

Design of IT Security Policy including Network Administration Policy and getting it
approved from the DAC. Develop a detailed security policy for the solution
implementation & maintenance.

Implementing measures to ensure the overall security of the solution and confidentiality
of the data.

Produce and maintain system logs on the system for audit purposes during entire project
term.

Submit weekly/ monthly / quarterly progress reports to DAC, State Agri Departments,
NIC, etc.

Provide manpower support for HELP DESK functions at States.
-
Help Desk will be for IT services within the scope of the Implementing Agency.
Physically helpdesk would be co-located with the NIC helpdesk
-
IA is not expected to provide a Toll Free Number or an IVRS. These will be made
available by DAC at all locations on which end-users should be able to call and
log their complaints. In addition, end-users should be able to log the complaint
through email and a web based interface.
DAC
111
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
-
Languages - States - English and Vernacular language of the State. For e.g. Gujrat
- English and Gujrati.
6.2 Testing & Acceptance
The IA shall be responsible for ensuring the testing of the hardware, network equipment and
system software. The IA shall obtain the sign-off from DAC and its designated officials for this
purpose. The IA shall perform the testing of the solution based on the approved test plan,
document the results and shall fix the issues found during the testing. A typical Acceptance
plan is provided in Figure 6at the end of this sub section.
DAC will undertake an exercise of Testing and User Acceptance of the Agriculture MMP systems
(including integrated IT solution covering hardware, network, system software etc.) as soon as
the IA declares the system to be ready for the exercise.
Acceptance Criteria
6.2.1.1
i.
General
The primary goal of Testing & Acceptance would be to ensure that the project meets
requirements, standards, specifications and performance prescribed by the RFP by
ensuring that the following are associated with clear, quantifiable metrics for
accountability:
a. Availability
b. Performance
c. Security
d. Manageability
e. Standards & Protocols
ii.
The project is to be designed to meet all functional, non-functional and management
requirements as mentioned in the RFP.
6.2.1.2
i.
Performance
Performance is that aspect of service, which is measured in terms of throughput and
latency. Higher throughput and lower latency values represent good performance of a
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
service. Throughput represents the number of service requests served. Latency is the
round-trip time between sending a request and receiving the response.
ii.
This test process will include the following activities:
a. Determination of performance metrics
b. Designing performance tests
c. Development of workload
d. Performance testing
e. Determining final performance figures.
f.
iii.
Communication of final results to all stakeholders
Final output of this process would be a sizing guide for the solution tested. The sizing
guide will document the details of the performance tests, test data, bottlenecks
identified, alternate solutions provided, and the final performance data.
6.2.1.3
i.
Availability
High Availability is a key requirement. The project must provide employees with timely,
continuous access to information - all day, every day. The project must also be able to
rebound or recover from any planned or unplanned system downtime, ensuring a
minimal impact on the operations.
ii.
Availability is the quality aspect of whether the service is present or ready for
immediate use. Availability represents the probability that a service is available. Larger
values represent that the service is always ready to use while smaller values indicate
unpredictability of whether the service will be available at a particular time.
iii.
Also associated with availability is mean time-to-repair (MTTR). MTTR represents the
time it takes to repair a service that has failed. Ideally smaller values of MTTR are
desirable.
iv.
The availability test would include the following activities
a. Designing test for high availability testing
b. Execution of high-availability tests
c. Assessment of transaction/data losses in relation to Disaster
d. Recovery system
e. Communication of final results to all stakeholders
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
6.2.1.4
i.
Security
Security is the aspect of the service of providing confidentiality and non -repudiation
by authenticating the parties involved, encrypting messages, and providing access
control. The applications can have different approaches and levels of providing
security, depending on the service requester.
ii.
Security Process will include
a. Audit of Network, Server and Application security mechanisms(Network Audit is not in
the scope of work of IA. IA has to make all the logs available and facilitate any 3rd party
Audit)
b. Assessmentof
authentication
mechanism
provided
in
theapplication/Components/modules
c. Assessment of data encryption mechanism
d. Assessment of data access privileges, retention periods and archival mechanisms
Final outcome of this process would be a comprehensive audit report including all the Network,
Server and Application security features incorporated in the NeGP - A Project.
6.2.1.5
Manageability
Manageability needs to be a crucial aspect of an Enterprise Solution. IA has to ensure that the
solution deployed has adequate monitoring and tracking features for measuring the utilization
and availability of resources. This includes:
i.
Remote monitoring of Status and Statistics of all high -level Components
ii.
Management capability to start/stop/restart services and systems
iii.
Auto discovery of all Components manageable
iv.
Auto discovery of all other system Components
v.
Ability to track changes in configuration of the system Components to help track
service
vi.
System disruptions
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Figure 6: Acceptance Testing Plan
Start
H/w Installation
Yes
Power-on
test done
No
Trouble
shooting done
No
Replace H/w
Yes
Equipment configuration
test
NIC
No
Post Link
Commissioning H/w
Test
H/w
adequately
configured
Reconfigured
Yes
S/w
Problem
Yes
Link Commissioning
Identification of
Bottleneck &
Resolution
No
Availability
of
Connectivity
Coordination
with Service
Provider
No
Problem
Identificatio
n
Stop
Yes
Yes
Bandwidth
Problem
Integration with the
H/w
No
Report
Formation
No
Check N/w
Conformity
Problem
Identification
Problem
Identification
No
Yes
Yes
Acceptance
test on N/w
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
6.3 Deployment Support
6.3.1 Training & Change Management
The IA is required to train the identified technical and end-user staff to enable them to
effectively operate the system. The training provided by the IA shall cover Basic Computer
Training for the officials of the State departments. This will cover PC, UPS, MFP, Tablet PC and
Pico Projector.
Deliverables:
i.
Development & Implementation of Training Plan
ii.
Acceptance & sign-off on the training from the Department of Agriculture &
Cooperation
Training Requirements
Based on the bands created, the training plan is proposed to capture the need and requirement
of skill and capacity enhancement of the identified stakeholders. Also, at the same time based
on the functional change in the working of Government officials, a need assessment was taken
up to identify the training need requirement at the various levels. The table below describes
the key functional roles for the identified bands along with trainings identified.
Table 15 Training Requirements
Band
Trainings
Number of Days
Location
A2
Basic Computer Training
2
State
A3& A4
Basic Computer Training
2
District / Block
Table 16 Training Needs - Basic Computer Training
Band
A2
Level
State
Estimated no. of
Trainees/
Number of
trainees
Batch
Training Days*
790
20
2/4
DAC
Location
State
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Band
A3 & A4

Level
Estimated no. of
Trainees/
Number of
trainees
Batch
Training Days*
District /
Block
20
18094
2/4
Location
District /
Block
The Basic computer training shall include basics about computer, configuring and installing
devices, Internet usage, email, Operating Systems and Office Productivity Suite

In case Linux is provided as OS platform for desktop, 4 days of end-user training shall be
provided to users. In States where use of Linux has been adopted as a State Policy – For
e.g. Kerala – Only 2 days of end-user training to be provided.

In case of all Desktop and Tablets OS, dedicated telephonic support (9 AM to 6 PM,
Mondays to Saturdays), web-based & email support are required to be provided by the IA
either through:
(i) Desktop OEM; OR
(ii) Through Operating System OEM / a reputed Technical Support Provider (TSP) (the
term TSP will be applicable in case of Open Source software).
Basic Computer Training
Basic Computer Training is envisaged to acquaint the officials with basic functioning of
computers, Tablets and Pico projectors and its application. Concerted effort will be directed
toward providing exposure of computers and these devices especially to ground level
functionaries.
The Basic computer training shall include Basics about the devices, Configuring and installing
devices, Internet usage, email, Taking good quality photographs and Operating Systems and
Office Productivity Suite. In case the bidder is proposing Linux operating system in Desktops,
the training period shall not be less than four (4) days.
For all these training programs the IA has to provide necessary course material, user manuals,
troubleshooting manuals and system admin manuals to the trainees for their keep. DAC will
have option to increase or decrease strength/duration of training or workshop. Number of
participants per batch may also vary. The IA also has to ensure feedback is obtained from the
participants at the end of training. The participant feedback shall be used to impose any
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
penalties as described in the SLA section in this RFP. The IA shall design suitable training
feedback forms and get a sign off on the same from DAC.
It shall be the responsibility of the respective Government at the State/UT level to provide the
necessary infrastructure such as the training labs, furniture, audio visual facility, snacks etc. to
facilitate training programmes.
6.3.2 Systems Deployment Warranty
The IA shall warrant that the systems and overall solution supplied to DAC shall have no defect
arising from the design or workmanship or any act or omission. This warranty should also cover
for any additional requirement that might come to the notice of DAC before the time of Go
live. The period of warranty, up-gradation and updates for five years will start from ‘go- live’.In
case of servers, storage and networking components, warranty support of 5 years shall be
applicable with effect from the date which is 12 weeks after the date of installation and
acceptance, whereas the warranty for Hand Held devices and Pico Projectors for three years
will commence as per standard norms of the manufacturer viz. satisfactory operation of the
device initially.
6.3.3 Managed IT Services
The IA shall provide managed IT services for 5 years from the “Go-Live” date. This would include
maintenance for hardware & system software updates / patches system administration,
security administration, database administration, network administration and end-user
problem resolution. The operational support will have to be provided, through a suitable
Helpdesk system, to ensure that the solution is functioning as intended and that all problems
associated with operation are resolved satisfactorily.
The IA shall be responsible for the overall management of the NeGP - A IT Infrastructure
including the software Components such as DB & NMS, AV etc. and related Hardware / Server
Storage Infrastructure. The responsibilities include the following but at the same time not
limited to the same.
The IA shall be responsible for the maintenance & management and IT Infrastructure including
security management, network management, server management, storage management etc.
Following includes but not limited to the various activities to be performed by the IA during the
maintenance of the solution. After the completion of the 5 year contract DAC along with the
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
States may wish to avail the AMC services of the IA for another 3 years. The bidders should
provide their financial quote for the 6th, 7th& 8th year of AMC in the FinancialBid form.
6.3.3.1
Infrastructure Management
This includes the design of an appropriate System Administration policy with precise definition
of duties and adequate segregation of responsibilities and obtaining the approval for the same
from DAC. System Administration includes the following activities:
i.
Overall management and administration of infrastructure solution including servers,
networking & security Components, storage solution etc.
ii.
Performance tuning of the system as may be needed to comply with SLA requirements
on a continuous basis.
iii.
Security management including monitoring security and intrusions into the solution.
iv.
Monitor and track server and network performance and take corrective actions to
optimize the performance on a daily basis.
v.
System administration tasks such as managing the access control system, creating and
managing users etc.
vi.
Data storage management activities including backup, restore and archival etc.
vii.
Attend to user request for assistance related to usage and management of the NeGP A solution.
viii.
Regular back-up copies of data are created and maintained safely
ix.
The IA shall maintain the adequate stocks of spares to meet the requirements.
x.
Whenever a component has to be replaced because of technical, functional,
manufacturing or any other problem, it shall be replaced with a component of the
same make and configuration. In case the component of same make and configuration
is not available, the replacement shall conform to open standards and shall be of a
higher configuration specifically approved by DAC.
xi.
Other important activities shall include but not limited to:
a. Maintenance of system configuration
b. Implementation of system security features
c. Overall security of the network
d. Tracking the servers performance and take remedial and preventive actions in case of
problems
e. Proper upkeep of storage media for taking backups
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
6.3.3.2
Network Management Services (for Network components being provided by IA)
Design of Network Administration Policy and getting it approved from the DAC for effective
and efficient management of Network resources. Network Administration would broadly
include the following activities:
i.
Network devices configuration, management and tuning for optimum performance if
required
ii.
Tracking the network status, Availability and taking the remedial and preventive
actions in case of problems
iii.
Network fault isolation and resolution
iv.
Monitoring of network performance and escalation of performance deterioration to
concerned authorities and take remedial actions to resolve such issues
v.
Implementation/modification of network routing policies, IP addressing policy as
required in consultation with the respective SDCs/DR sites.
vi.
Documentation related to network configuration, routing policies, IP addressing
scheme etc.
6.3.3.3
i.
Information Security
The IA is responsible for implementing measures to ensure the overall security of the
solution and confidentiality of the data. The IA shall monitor production systems for
events or activities, which might compromise (fraudulently or accidentally) the
confidentiality, integrity or availability of the Services. This monitoring shall be through
the security controls including:
a. Real-time intrusion detection tools
b. Audit review tools
c. Manual processes
ii.
IA shall develop a detailed security policy for the solution implementation &
maintenance. The security policy developed by the IA shall be updated to keep the
security recommendations current and the same shall be implemented for the
solution.
iii.
The IA with the co-operation of appropriate, appointed representatives of DAC, SDC
operators and the participating departments will manage the response process to
security incidents. The incident response process will seek to limit damage and may
include the investigation of the incident and notification of the appropriate authorities.
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
A summary of all security incidents shall be made available to Nodal Officer, DAC on a
weekly basis. Significant security incidents will be reported on a more immediate basis
iv.
The IA shall produce and maintain system audit logs on the system for a period agreed
by the IA and the Nodal Officer, DAC, at which point they will be archived and stored
at off-site or as desired by Nodal Officer, DAC. The IA will regularly review the audit
logs for relevant security exceptions.
6.3.3.4
Help Desk Support
The IA shall provide support by all means to DAC/ its agency (NIC) operating the Help desk in
providing effective support to users in their interactions with the solution. The setup would be
run by NIC however the IA shall have to provide their experts of various IT infrastructures who
shall work in liaison with the NIC helpdesk officials. The Helpdesk shall provide the information
and service status tracking facilities to users.
i.
All interactions with user will be assigned a ticket number and the number will be made
available to the user along with the identification of the agent without the client having
to make a request in this regard, at the beginning of the interaction.
ii.
All interactions will be noted on system. The transactions shall also be monitored –
both on line and off line - on a statistically appropriate sampling basis to assess service
level as well as delivery effectiveness and for providing training/ feedback to agents.
iii.
All complaints/ grievances of user will be recorded and followed up for resolution if
necessary in coordination with departments. The user will be kept informed of the
progress of resolution and the final resolution.
iv.
Senior members of the help desk team shall contact the user on need basis.
v.
Solicit user satisfaction level from the user in call.
vi.
Conduct the user satisfaction surveys.
vii.
The help desk shall be available during working hrs on all working days of DAC and
respective States.
viii.
The service shall be accessible in English and concerned State vernacular language. At
State Agriculture Portals, repository content management system is to be created in
local language along with English for disseminating information to farmers.
6.3.3.5
Project Management
The Agriculture MMP project is a multi-departmental initiative, its implementation is complex
and can go out of control unless all the stakeholders, especially the IA designs and implements
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
a comprehensive and effective project management methodology. The following requirements
are therefore prescribed in this regard:
i.
Work Program
The IA should design a detailed Project Plan, which should include the following Components:
a. Project Organization and Management Plan
b. Delivery and Installation Plan
c. Communication Plan between SDCs and Central DC at Delhi and between SDCs &
respective DRs.
d. Testing Plan and Methodology
e. Training Plan, Methodology and Training Details
f.
ii.
Any other relevant items related to Program Development
Program Implementation
a. The IA shall:

Assume responsibility of managing and monitoring the project as per the Indicative
Time Schedule specified in this RFP, under the agency assigned by DAC as CPMU
for the project

Monitor the progress of data migrations as given out in the RFP in order to enable
smooth transition to the new system
b. The IA shall submit following reports to the CPMU:

Monthly progress reports, summarizing:
i. Results accomplished during the period
ii. Cumulative deviations till date from schedule of progress on milestones as
specified in RFP
iii. Corrective actions to be taken to return to planned schedule of progress
iv.
Proposed revisions to planned schedule
v. Other issues, outstanding problems and action proposed to be taken

Interventions which the IA expects to be made by the CPMU and the actions to be
taken before the next reporting period
6.3.4 Key Deliverables
Implementation
1. Submission and finalization of Project Plan
2. Finalization of Escalation procedure/ process
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
3. Submission of program level risk register & risk mitigation plan
4. Submission of Schedule of visits to site locations.
5. Finalization of formats/ templates for site survey and finalization of acceptance criteria
6. Roll-out checklist and plan
7. Finalization of templates, formats for various activities
8. Submission of optimal security & Network Management Policy and modifying them
suitable as per the requirements of project at regular time interval.
9. Finalization of Issue resolution mechanism and deployment of Issue tracker tools
Operational
10. Delivery and Certifications of deployment completion at each site given to bidder by
concerned DAC official / third party
11. Installation and Commissioning of system at DC and DR sites and DAC office locations and
signoff from DAC
12. Finalization of Testing Plan, Procedure and Testing Criteria
13. Testing report with fail / pass results and plan to fix the defects and sign off on acceptance
from DAC
14. Training Content Development, Training plan
15. Completion of training and submission of training feedback reports from trainees
16. Documentation of application testing results
17. Acceptance & sign-off on the testing from the Department of Agriculture & Cooperation
18. Acceptance & sign-off on GO LIVE of the entire solution from the Department of Agriculture
& Cooperation
19. Project performance reports.
6.3.5 Key resources to be deployed during Implementation & AMC period
The IA shall

Assume the responsibility of managing & monitoring the project as per the timelines
specified in the RFP.

Depute one person as Program Manager who would be single point of contact for this
project during the contract period. He/ She should have relevant certifications &
appropriate authority to take decisions for smooth & early completion of work. He/
She shall be on the direct payrolls of the selected IA and have direct experience in the
relevant field in the organization
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout

Depute one System Admin and a Project Manager-cum- Database Administrator at
Pusa Software Development Center. They will act as coordinators for all DR sites at
Delhi and also centrally manage DBA activities of all SDCs. He or she will work as part
of the Helpdesk team already deployed as part of Pilot phase implementation by M/S
HP Sales India Pvt. Ltd. at PusaKrishiVistarSadan, 3rd Floor. He should have relevant
certification for the same and should possess a bachelor’s degree (B.E / MCA etc.) with
minimum three years of experience in similar project work. Both System Admin and
DBA shall be on the direct payrolls of the selected IA and should have direct experience
in the relevant field in the organization.

One System Admin (on direct payroll of the IA) and a Technical Support will be
deployed for each SDC. They will be jointly responsible for managing all HW and System
SW deployed in the SDC.

IA Shall also be liable for all contractual obligations arising out of misconduct, acts or
omissions of all the persons deployed by it.

Note: The above manpower stated is minimum; IA may have to augment the
manpowerkeeping SLAs in mind.
6.4 Systems Deployment
6.4.1 Handover Clause
i.
At the end of the specified project implementation period, DAC may exercise its option
to renew the project implementation with the existing IA or decide to undertake these
activities on its own.
ii.
If Handover is required to DAC / any other IA at the end of the existing project
implementation period or otherwise, the existing IA would be responsible for handing
over the complete know-how, documentation records, software logs and all such
relevant items that may be necessary for the transition process.
6.4.2 End of Life clause
The IA is expected to ensure that the hardware, software and network Components are
supplied to DAC in line with the requirements as mentioned in the RFP. It is pertinent to note
that if the Components quoted by the selected IA for system software, hardware and network
are no longer produced by the OEMs, the IA will supply these Components that are at least
equal or higher in performance to the Components quoted at the time of the biding. It is also
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
pertinent to note that the new Components should be supplied from the same OEM and at no
extra cost. DAC will pay no additional cost to the IA for the new / extra (system software,
hardware, and network Components) required for the successful implementation of the
project during the currency of the project.
6.5 Data Migration
For migration of legacy data from existing to new application, the IA would provide all the
support to the State Department and NIC. NIC will seek support from IA in data migration at
various states and UTs, and may ask the IA to install / customize hardware if required.
Migration would be the scope of NIC but the successful bidder needs to provide handholding
support in facilitating Data Migration. Data Migration will be done on the basis of Data
migration design and may involve executing & testing of actual scripts/code that would transfer
data from source database to new database. The Scripts would be provided by NIC.
The IA may need to do source and target data analysis. Mapping rules would be defined
between the source data and target data. Each and every mapping would be assigned
complexity and a detailed design based on the mapping requirements and complexity levels is
defined. After this IA may need to implement actual coding with the help of migration tool, the
tool would be provided by DAC / NIC. The IA needs to support in validation of mappings which
were defined in the prior phase. The IA may have to support in installation of data migration
tool which will extract or reads data which is provided in predefined formats, loads the data in
the source database taking care of all the mappings and the rules defined.
6.6 Escalation Matrix
The IA shall be required to raise the matter in writing to DAC in case of any Delays and revisions
of programme. The same shall be done as per the following escalation matrix:
Delay
Activity
Project
Programme
and
Track
Task Level
Level
Deliverable
Level
Level
Causes Due to
Department Go ahead,
or other Operational
Reasons
One Week
Two Weeks
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Three Weeks
Four Weeks
The above proposed escalation matrix is indicative and has to be consistent with the
administrative reporting structure of the Implementation team at various locations & DAC.
7 Service Levels
This section outlines the operational requirements of NeGP-A project at State Government and
UTs. It should be noted that the IA selected on a turnkey basis for implementing the solution,
providing complete support during the warranty period and later providing the managed IT
Services.
The following table lists the summary of Operational Requirements:
Table 17 Summary of Operational Requirements
SN
1
2
Summary of Operational Requirement of Project
IA shall implement and manage the Solution in accordance with the service levels
defined for the project.
IA shall coordinate and provide complete support to DAC in conducting the
acceptance testing and certification.
IA shall provide operational support and maintenance services for a period of 5 Years
from the “Go-live” date for overall system stabilization, software and IT infrastructure
3
solution maintenance, system administration, security administration, database
administration, network administration and end-user problem resolution. The
operational support will have to ensure that the solution is functioning as intended
and attending to all problems associated in operation of the application system.
IA is required to train State and UT Government staffs, technical and end-user,
5
nominated to enable them to effectively operate the system. IA shall also be
responsible for re-training the staff whenever changes are made in the software.
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
IA shall prepare and provide to DAC & State Governments, documents including User
6
Manuals, Operational Manual, Maintenance Manuals, etc. as per acceptable
standards.

“Go Live” is the date as defined in this RFP
Service level monitoring
i.
The Service Level parameters defined in Section 7 of the RFP shall be monitored on a
periodic basis, as per the individual parameter requirements.
The Service levels are defined separately for (i)implementation (Commissioning and
Installation) Phase (ii) Operational phase. The implementation phase shall be
applicable up to GO LIVE of the project. Operational phase shall commence from
GO LIVE date and (iii) Service Level Objective (SLO) Phase. In addition to the
services to be provided as per the SLA from the Go Live date, IA shall also provide
services at every commissioned location after 12 weeks from the effective date till
the date of commissioning of NeGP-A Phase-II. IA shall work towards achieving the
parameters indicated in the SLA during the implementation period and such an
endeavor by IA will be hereinafter referred to as Service Level Objective (SLO).
Accomplishment of SLO shall be measured as follows:

Adherence to MTTR as per time limits given in SLA shall be the crucial
parameter for this purpose as measured every month. SLO implies that
more than 80% of defects or failures in machines will be resolved within
threshold time limits of MTTR in the first month. This cut-off percentage
will be increased to 90% from the second month onwards till Go-live Date.

Performance shall be measured month-wise from the date on which
installations commence under NeGP-A.

Subject to a maximum period of 3 months, warranty period of all products
will be extended by such number of months as the ones in which any
shortfall from SLO takes place.
ii.
The SLAs defined provide for minimum level of services required as per contractual
obligations based on performance indicators and measurements thereof. The IA shall
ensure provisioning of all required services while monitoring the performance of the
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
same to effectively comply with the performance levels. IA shall deploy necessary SLA
monitoring tools.
iii.
The services provided by IA shall be reviewed by DAC and DAC shall:
a. Check performance of IA against this SLA over the review period and consider any key
issues of past period’s performance statistics including major incidents, trends etc.
b. Discuss escalated problems, new issues and matters still outstanding for resolution
c. Review of statistics related to rectification of outstanding faults and agreed changes.
d. Provide suggestions for changes to improve the service levels.
iv.
In case desired, DAC may initiate an interim review to check the performance and the
obligations of the IA.
v.
DAC shall have the right to conduct random Quality of Service (QoS) Audits with respect
to SLA or any other parameters at any time without prior notice.
vi.
In case of severe performance degradation of the system/services during the contract
period, the Bidder will be expected to take immediate corrective action. In case issues
are not rectified to the complete satisfaction of DAC within a reasonable period of time
then DAC will have the right to take appropriate penalizing actions, including action as
per Section 4.24.5 or even terminate the contract.
vii.
The IA shall submit reports on all the SLA defined in this section to DAC in accordance
with agreed upon formats and reporting periods. DAC may ask IA to provide
clarifications on these reports as well as the measurement tools and processes utilized
by IA for reporting. DAC shall verify the accuracy of these reports by conducting audits
on its own or by using the services of an external auditor. DAC should have full access
to check the status /report at any time. The IA shall extend full cooperation for
conducting such audits.
viii.
DAC reserves the right to re-visit SLAs at a later date based on learnings from past
experience and stabilization of operations
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
The IA shall comply with the SLA as defined below:
Service metric parameters
Base line
Penalty on delay beyond Basis of measurement
Baseline
Installation and Commissioning
In case of delay beyond the
baseline, a penalty of 1 % of
the value of the incomplete
work
To + 08 weeks for Tablets & Pico
Delivery of all Equipment at all Projectors&To + 10 weeks for all other
1.
locations
equipment; from date of signing the
contract
of
the
relevant
milestone per each week of
delay shall be deducted Project Schedule and
from the payment to the IA. Receipt in the format
However, if the delay is specified in the RFP
made
good
during
installation time limit of 16
(18 in case of J&K and
North East States) weeks
from
the
date
of
Note: The total penalty charged on the IA shall not exceed 15 % of the total value of the contract.
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Agreement, no penalty /
liquidated damages
(a) For components which
have been delivered within
T + 8 or T + 10 but not
installed within T + 14 or T +
16 = 0.5% per week of the
value of the components
Installation (including required
2.
which
have
not
been
software), Testing & Acceptance 14 (16 in case of J&K and North East installed within T + 14
of DC, DR Components& End States) weeks from date of signing the weeks.
Project Schedule
User components & Acceptance contract
(b)
by End Users office locations.
delivered within T + 8 or T +
Components
not
10 but installed within T +
14 or T + 16 weeks (as the
case may be) = No penalty.
(c)
Components
not
delivered in T + 8 or T + 10
and also not installed in T +
I.
Operational Phase (after Go-Live) SLA monitoring
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
14 or T + 16 weeks
respectively
= liquidated
damages of 1% per week
beyond T + 14 or T + 16
weeks of the value of the
components which have
not been installed within T +
14 or T + 16 weeks.
i.
The Service Level parameters defined in this SLA shall be monitored State/UT-wise on a periodic basis, as per various parameters in
the SLA consolidated on a six monthly basis for calculation of penalties, if any.
ii.
The SLAs defined provide for minimum level of services required as per contractual obligations based on performance indicators and
measurements thereof. The IA shall ensure provisioning of all required services while monitoring the performance of the same to
effectively comply with the performance levels. IA shall deploy necessary SLA monitoring tools.
iii.
The services provided by IA shall be reviewed by DAC and DAC shall:
a.
Check performance of IA against this SLA over the review period and consider any key issues of past period’s performance
statistics including major incidents, trends etc.
b.
Discuss escalated problems, new issues and matters still outstanding for resolution
c.
Review of statistics related to rectification of outstanding faults and agreed changes.
d.
Provide suggestions for changes to improve the service levels.
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
iv.
In case desired, DAC may initiate an interim review to check the performance and the obligations of the IA.
v.
DAC shall have the right to conduct random Quality of Service (QoS) Audits with respect to SLA or any other parameters at any time
without prior notice.
vi.
In case of severe performance degradation of the system/services during the contract period, the IA will be expected to take immediate
corrective action. In case issues are not rectified to the complete satisfaction of DAC within a reasonable period of time then DAC will
have the right to take appropriate penalizing actions as per this SLA, including action as per the following section in this agreement or
even terminate the contract.
vii.
The IA shall submit reports on all the SLA parameters defined in this section to DAC in accordance with agreed upon formats and
reporting periods. Copies of such reports shall also be submitted to the designated officer in the State Unit NIC, which is the software
development agency. DAC may ask IA to provide clarifications on these reports as well as the measurement tools and processes utilized
by IA for reporting. DAC shall verify the accuracy of these reports by conducting audits on its own or by using the services of an external
auditor. DAC should have full access to check the status /report at any time. The IA shall extend full cooperation for conducting such
audits. DAC has entered into a separate SLA with NIC and DAC, NIC and IA shall work together to resolve any SLA related issues, if
any, between NIC and IA.
viii.
DAC reserves the right to re-visit SLAs at a later date based on learnings from past experience and stabilization of operations. However
such changes shall be by mutual consent between the DAC and IA.
II.
Penalties
i.
In case SLA is not met as required by this Agreement, respective penalty would be collected from the IA for the respective deliverable
or period as per the scheme indicated in this RFP. The penalties may be adjusted in the subsequent payments to the IA.
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
ii.
The matrix specifies three levels of performance, namely, Baseline, High performance Low Performance, and Breach.
Table 18 Service Level Agreement
SN.
Service metric
parameters
Baseline
Metric
Credit
Higher
Performance
Lower Performance
Breach
Metric
Metric
Metric
Debit
98.75 to
99.0%
-2
98.50 to
98.75%
-5
98.25 to
98.50
-8
98.0 to 98.25
-12
97.5 to 98.0
-15
Credit
Credit
Basis of
Measurement
Operational phase
1
Availability of Servers,
and Networking
Components at State
Data Centers & DR sites
(both software and
hardware)
>= 99%
15
100%
17
DAC
Measured using
EMS on 24 x 7 x
365 Basis
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
SN.
Service metric
parameters
Baseline
Metric
2
MTTA (Meant Time to
Attend) MTTR (Mean
Time to Resolve) Server
related issues at State
Data Centers and DRs
(both software and
hardware) for Servers
going down
<=8 hours
Credit
8
Higher
Performance
Lower Performance
Breach
Metric
Metric
Metric
Debit
8 to 8.25
hours
-1
8.25 to
8.5hours
-2
8.5 to9 hours
-4
9 to9.5 hours
-6
9.5 to 10
hours
-8
<=2
hours
Credit
Credit
Basis of
Measurement
9
Measured using
EMS on 24 x 7 x
365 Basis.
Average MTTA
and MTTR will
be assumed in
equal proportion
(i.e. 50:50). If
actual
movement of
engineer is not
needed due to
nature of
problem or
engineer’s
presence in the
Data Centre
only, only MTTR
will apply.
Note 1:
Additional time
of not more than
4 hours will be
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
SN.
Service metric
parameters
Baseline
Metric
Credit
Higher
Performance
Lower Performance
Breach
Metric
Metric
Metric
Credit
Credit
Basis of
Measurement
Debit
considered for
arranging the
spares, logistics,
travel, other &
exigencies etc.
3
4
Availability of EMS (at
SDCs& DRs only)
Availability of Audit Log
for DC-DR Replication
>=98.5%
>=98%
5
2
100%
>=99%
7
4
>=98%
>=97%
DAC
3
1
97.5 to 98 %
-1
97 to 97.5 %
-2
96.5 to 97 %
-3
96 to 96.5 %
-4
95.5 to 96 %
-5
96.5 to 97%
-1
96 to 96.5%
-2
95.5 to 96%
-4
95 to 95.5%
-6
94.5 to 95%
-8
Measured using
EMS on 24 x 7 x
365 Basis
Logs generated
by DB and
hardware.
135
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
SN.
Service metric
parameters
Baseline
Metric
Credit
Higher
Performance
Lower Performance
Breach
Metric
Metric
Metric
Credit
Credit
3 to 3.5 hrs.
5
Resumption of
operations from SDC to
DR Site
< 2 hrs.
10
< 1/2 hrs.
14
2 to 3 hrs.
8
Basis of
Measurement
Debit
-1.5
3.5 to 4 hrs.
-4
4 to 5 hrs.
-6
5 to 6 hrs.
-8
6 to 7 hrs.
-10
D : (-3)
D : 14
6
Desktop (incl. Mandi
servers) (D), printer(P),
kiosk (K), Tablet (T),
Pico Projector (PP) and
UPS (U) availability at
all the locations
D : 12U :8
>=98 %
K: 4
P: 3
T: 5
PP: 4
U : (-2)
U : 10
97.5 to 98%
K:6
K : (- 1)
T: 7
P: (-0.5)
T: (-2)
P :5
PP: (-2)
99 %
D : (-5)
PP: 5
97to 97.5%
U : (-4)
DAC
Service is
considered to be
disrupted when
users are unable
to avail services
required to be
provided. If NIC
Link is down, IA
shall not be
penalized.
Logs provided
from web based
interface for
logging
complaints and
user complaints
registered by the
Helpdesk
measurable from
the point of time
when a user
136
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
SN.
Service metric
parameters
Baseline
Metric
Credit
Higher
Performance
Lower Performance
Breach
Metric
Metric
Metric
Credit
Credit
Basis of
Measurement
Debit
K : (- 2)
P : (-1)
registers a
complaint
T: (-3)
PP: (-3)
96.5 to 97%
D : (-8)
U : (-6)
K : (-3)
P : (- 2)
T: (-6)
PP: (-6)
96 to 96.5%
D : (-11)
U : (-8)
K : (- 4)
P :(-4)
T: (-8)
DAC
137
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
SN.
Service metric
parameters
Baseline
Metric
Credit
Higher
Performance
Lower Performance
Breach
Metric
Metric
Metric
Credit
Credit
Basis of
Measurement
Debit
PP: (-8)
95.5 to 96%
D : (-14)
U : (-10)
K : (- 6)
P : (-5)
T: (-10)
PP:(-10)
7
Resumption of Desktop
(D), UPS (U), Kiosk (K),
Tablet (T), Pico
Projector (PP) Printer
(P) from any failure/
disruption ( included
All
locations 36 hrs
D : 8U : 5
K:2
P:2
T: 3
PP: 2
All
Locations
< 24 hrs
D : 10
D:6
U:7
U:3
K:3
P:3
All
locations36 K : 2
to 44 hrs
P:1
DAC
D : (-2)
44 to 48
hours
U : (-2)
K:(- .75)
P (-0.5)
T: (-1)
Logs provided
from web based
interface for
logging
complaints and
user complaints
registered by the
138
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
SN.
Service metric
parameters
Baseline
Metric
faulty battery
replacement of UPS)
Credit
Higher
Performance
Lower Performance
Breach
Metric
Metric
Metric
Credit
Credit
Basis of
Measurement
Debit
T: 4
T: 3
PP: (-1)
PP: 3
PP: 2
D : (-3)
(Credit/Debit points @
1:1 between Urban and
Rural)
U : (-3)
K: (-2)
48 to 60
P : (-1 )
T: (-2)
PP: (-2)
D : (-5)
U : (-4)
60 to 72
hours
K : (- 3)
P : (-1.5)
T: (-4)
PP: (-4)
72 to 90
hours
DAC
D : (-7)
U : (-5)
Helpdesk
measurable from
the point of time
when a user
registers a
complaint.
Note 2: If a
complaint is
logged after 2
p.m. in rural
locations and 4
p.m., time limit
for rectifying the
defect shall be
extended to 1
p.m. on the
second day after
the date of
logging Note 3:
Start point for
measuring time
for replacing the
batteries will be
139
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
SN.
Service metric
parameters
Baseline
Metric
Credit
Higher
Performance
Lower Performance
Breach
Metric
Metric
Metric
Credit
Credit
Basis of
Measurement
Debit
K : (- 4)
P : (-2 ) T:
(-5)
PP: (-5)
8
Availability of System
Administrator/
99%
2
100%
3
98.5 to 99%
DAC
from the time
when the
engineer visits
the site and
determines that
the batteries are
defective.
However, the
engineer must
visit the site
within the
indicated
timelines. Thus,
in case of
replacement of
batteries double
the time limits
will be
applicable.
-0.5
140
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
SN.
Service metric
parameters
Baseline
Metric
Credit
Higher
Performance
Lower Performance
Breach
Metric
Metric
Metric
Debit
98 to 98.5%
-1
Credit
DBA/Tech Support at
designated location on
the basis of 9 x 6 hrs.
per week and tech
support for after office
hours
Credit
Basis of
Measurement
-2
97.5 to 98%
-3
Periodic
Attendance/ MIS
Reports.
97 to 97.5%
-4
96.5 to 97%
Total for operational
phase
100
DAC
141
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Important Note:
Note 1.Rural and Urban locations - The definition of Rural and Urban locations for the purpose of this Agreement shall be as per the Census of
India definition part (a) only i.e. ‘All statutory places with a municipality, corporation, cantonment board or notified town area
committee, etc.
Note 2: Scheduled downtime at the instance of DAC or NIC shall be excluded for the purpose of calculating credit and debit.
Credit Calculation, Penalty and Other Conditions Related To SlA
i.
In case SLAs are not met as required by this RFP, respective penalty would be imposed by deducting the penalty amount as
applicable from the payment due to IA for the quarter. Various figures shall be aggregated for different States separately over
every quarter and penalty shall be levied accordingly.
ii.
The IA would provide tool based monitoring and online system of reporting. The tools should have the capability so that DAC
or its representative can log in anytime, without the knowledge of the IA, to see the status. Super User rights in this regard shall
be available only with DAC and not with IA
iii.
All points assigned to IA’s account in a particular quarter will be computed as per the matrix and will then be accumulated to arrive
at final score for a particular quarter. If the IA is able to achieve all the baseline performance levels in a quarter he will have a
credit score of 100 for that particular quarter and hence he will be eligible for full quarterly payment. Any deficit below 100 will
attract a penalty equal to the deficit points/ 100 * 275 lacs. For example: If the credit score total is 95, the penalty would be 5 %
of 275lacs i.e. ` 13.75lacs. However, penalty in any quarter shall not exceed quarterly cash outflow to the IA subject to the overall
capping of 5% of the Total Contract Value.
iv.
A material breach will occur in the following conditions
DAC
142
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
a. Breach in SLA in more than 4 out of 14 parameters as mentioned in the above SLA matrix
b. If the performance goes to severely negative level (i.e. below the median value for various parameters) for 2 or more
parameters.
c. A cumulative debit points of more than XX not considering the credit points.
v.
In case of Material Breach, DAC would have the right to impose penalty besides invoking Performance Bank Guarantee &
terminating the contract.
DAC
143
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Appendix I – Detailed List of Stakeholders
Table 19: Detailed List of Stakeholders
Classification
Stakeholders
Central Level
Divisions of Department of Agriculture & Cooperation (DAC)
Directorate of Extension
Directorate of Marketing & Inspection (DMI)
Directorate of Plant Protection, Quarantine & Storage (DPPQS)
National Seeds Corporation (NSC)
Central Insecticides Board & Registration Committee (CIBRC)
Regional Plant Protection & Quarantine Station (RPPQS)
Central Insecticides Laboratory (CIL)
Central Fertilizer Quality Control & Training Institute (CFQCTI)
National Centre for Organic Farming (NCOF)
State Farm Corporation of India (SFCI)
National Seed Association of India (NSAI)
National Institute of Agriculture Extension & Management (MANAGE)
Fisheries Division, Department of Dairy and Animal Husbandry
Indian Meteorological Department (IMD)
Food Corporation of India (FCI)
Jute Corporation of India
DAC
144
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Classification
Stakeholders
Cotton Corporation of India
Indian Council for Agricultural Research (ICAR)
National Informatics Centre (NIC)
Kisan Call Centre
State Level
Divisions of State Department of Agriculture
Central Integrated Pest Management Centres (CIPMC)
Locust Warning Organization (LWO)
State Seeds Corporation
State Seeds Certification Agency
State Indian Meteorological Department
Agro-Meteorological Forecasting Unit (AMFU)
State Warehouse Corporation
State Agriculture University (SAU)
KrishiVigyanKendra (KVK)
Extension Education Institutes
Regulated Marketing Committees (RMC)
State Agricultural Marketing Boards (SAMB)
Directorate of Fisheries
State Call Centres
Soil Testing Laboratories
DAC
145
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Classification
Stakeholders
Pesticide Testing Laboratories
Fertilizer Testing Laboratories
Seed Testing Laboratories
Others
Multi Commodity Exchange of India
National Commodity & Derivatives Exchange Limited
Private Sector Manufacturers, Wholesalers & Dealers
Importers and exporters of agriculture produce
Traders and Buyers
Agri Business Clinics & Centres
DAC
146
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Appendix II –List of Services
Table 20 List of Services
S.No.
Service
Service Description
This service aims at providing information on good agricultural
practices, prevalent prices and availability in an area closest to the
farmer, information on dealer network, quality control and assurance
mechanism for Pesticides (including insecticides), Fertilisers and
Information
on Seeds. The service will also automate registration and licensing for
Pesticides,
1
Fertilisers
manufacturing and marketing of pesticides and fertilisers and process
and of license to retail seeds, log sale transaction records for different seed
Seeds
varieties down to the District level, process registration of seed
growers and certification of seeds, publicly display quality testing of
the samples drawn for pesticides, fertilizers and seeds. It will also
provide expert advice and grievance management related to
pesticides, fertilisers and seeds through multiple service delivery
channels to the farmers.
This service aims at providing information on soil health conditions,
Package of Practices suitable to the soil type, balanced use of
fertilizers, automation of soil testing labs for quick dissemination of
Providing
2
information
soil health
on
results, soil surveys, organic farming, details of soil testing labs, expert
advice and grievance management through multiple service delivery
channels to the farmers. Farmers would be able to get information on
recommended doses based on the recommendations of University or
IISS formulae. Results of the front line demonstrations conducted on
DAC
147
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
S.No.
Service
Service Description
different crops for proving efficacy of soil health management would
be listed for different agro climatic zones. Farmers will also be advised
about right kind of seeds of the same crop or an alternative crop
depending on expected yield and maturity period after considering
soil condition and other agro-climatic parameters.
This service aims at providing information on agronomic practices for
different crops as per the recommendations of the Scientific
Information
crops,
on
farm
and
population, crop stand and monitoring of pests and diseases. Service
would be provided through automation of dissemination of
Good
3
calendar of activities from pre-sowing to harvesting stage of crop
cycle. Best practices for each crop stage for management of plant
machinery,
training
Institutions. Such practices would inform about the week by week
information of pest roving survey, expert advice on different aspects
Agricultural
Practices (GAPs)
of crop management and grievance management through multiple
service delivery channels to the farmers. It will also provide
information services addressing farm machinery availability, quality
and guidance to farmers. It also aims to provide digital tool-kits to
trainers and progressive farmers using ICT, and SMS based alerts on
training calendar. In addition, the service aims at collecting, storing,
indexing and disseminating information on Good Agricultural
Practices generated by farmers, research institutions.
This service aims at providing disaggregated District/Block level
Information
4
on information in each agro-ecological sub-region on forecasted
forecasted
weather, agro-met advisory, SMS alerts for weather forecast and crop
weather
impact and grievance management through multiple service delivery
channels to the farmers.
DAC
148
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
S.No.
Service
Service Description
Information
prices,
on This service aims at providing information on prices, including
arrivals, minimum support prices (MSPs), SMS based information on MSPs,
procurement
points,
5
crop quality associated with MSP and historic prices. It will also
and provide information on arrivals of different standardized commodities
providing
at the market yards, SMS alerts for prices, arrivals and commodity
interaction
indices, SMS alerts and expert advice on issues related to future prices
platform
and arrivals trends and mechanism for grievance management.
It will also provide an e-platform for marketing of agricultural produce,
SMS based alerts for buyers and sellers and details of transporters.
Electronic
6
This service aims at providing information on certification procedure,
certification for fees, competent authorities; automation of certification process on a
exports
& work flow basis, SMS based status alerts and mechanism for grievance
imports
management.
This service aims at providing information on Marketing infrastructure
at the Regulated Market Yards, Post-Harvest facilities available at the
Information
7
on yards.
marketing
This service also aims at providing information on storage
infrastructure
infrastructure like availability, capacity and fees for storages /
warehouses of both the private and public sector. This service will also
address the information needs of the farmers on credit linkages.
8
Monitoring
This service aims at providing information on schemes and programs
implementation
implemented at the State with respect to physical progress and fund
/ Evaluation of utilization, automation of issue and submission of utilization
schemes
certificate and mechanism for grievance management. It will also
&programs
provide information on list / categories of beneficiaries and will help
DAC
149
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
S.No.
Service
Service Description
remove duplication by codifying and linking them with Land Records
database. This service will also provide the facility to common public
and Government officials to search for relevant information using
customizable queries.
Monitoring mechanism for each scheme would be defined and the
reports of the monitoring teams would be posted at the end of the
scheduled work.
Evaluation reports would be listed for different schemes for the past
five evaluations. There would be calendar of activities listed for
approaching and on-going evaluation work.
This service aims at providing information on good practices for fish
farming, efficient use of feed material etc., dealer network, quality
9
Information
on control, fishermen safety, fish diseases, schemes for fishermen and
fishery inputs
fish production statistics, automation of fish seed grower registration,
vessel registration, expert advice and mechanism for grievance
management.
This service aims at providing information on water release schedule,
best practices on irrigation, web based interface for selection of
beneficiaries under amended NREGA clause, information on ground
Information
10
irrigation
infrastructure
on
water, availability and viability of tube wells etc. in an area, water level
in reservoirs and likely area of different crop mixes that can be
irrigated from it, irrigation equipment, expert advice and mechanism
for grievance management.
The service would list the command area created planned and actually
serviced at the end of each crop season under different projects
including the Government Tube wells, Lift irrigation and Canal
DAC
150
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
S.No.
Service
Service Description
irrigation (including information on distribution network in a
command area).
Drought
Relief This service will provide information on past / present trends and
and
management by linking with inputs from the States and expert bodies
Management
such as Space Application Centre, National Remote Sensing Centre,
and Indian Meteorological Department etc. Drought Management
Information System will also be upgraded to make it Tehsil centric and,
if possible, convert the information to GIS.
The service will provide a template for online submission of
memorandum on drought relief under NCCF based on the manual of
11
drought management published by the Department.
A template for the report of the Central Team would also be prepared
for online submission of the report. Decision making tools would be
backing the report for making recommendations.
It will also provide relevant information through up-gradation of
Drought Management Information System and linkages with efforts of
Department of Space.
12
Livestock
This service will provide information on livestock management related
Management
activities at the State level; It also aims to provide information and
expert advisory on live-stock during normal circumstances and also
during drought; it will also provide information on availability of
fodder in the nearest region of the farmer.
DAC
151
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Appendix III – Tentative Bill of Material
Table 21Tentative Bill of Material (The numbers may undergo a change before final document as
per bidders’ is frozen and bidders prepare their final bid sheet)
Component
QTY
Specifications
Servers for Mandis
29
As per specification in Appendix IV-L
OS for Mandi Servers in States
29
Microsoft Windows Server 2012 Std
1 KVA UPS for Mandis
29
As per specification in Appendix IV-W
Web Server
10
As per specification in Appendix IV-H
Application Server
10
As per specification in Appendix IV-H
Database Server
10
As per specification in Appendix IV-G
Management Server
10
As per specification in Appendix IV-G
Audio Video Streaming Server
10
As per specification in Appendix IVH
Portal Server
10
As per specification in Appendix IV-H
DNS / LDAP
10
As per specification in Appendix IV-H
Blade Chassis
10
As per specification in Appendix IV-F
SAN Storage
6
As per specification in Appendix IV-I
Server Farm Access Switch
10
As per specification in Appendix IV-C
Access Switch for Users (24 Ports)
10
As per specification in Appendix IV-D
Fiber Channel Switch for SAN (SAN
Switch)
6
Server Load Balancer
2
As per specification in Appendix IV-E
KVM Switch 8 port
10
As per specification in Appendix IV-O
10
As per Telecommunication
Infrastructure Standards
Servers
As per specification in Appendix IV-B
Rack / passive Component
System software at SDCs
As per specification in Appendix IV-Q
DAC
152
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Application Server integration
Microsoft BizTalk Server Version
2013 Standard Edition ( per 2 core )
20 *
*Quantity to be calculated as per the
HW configuration of Integration
Servers
70
MS Windows Server 2012 Std.
(2xProc)
10
Microsoft Windows Server External
Connector
Operating System
Web server External Connector
Share Point Portal Server
10
RDBMS Database Server
MS SharePoint Server 2013
SQL Server 2014 Enterprise Edition
10*
*Quantity to be calculated as per the
HW configuration of DB Servers
EMS ( As per solution offered)
As per specification in Appendix IV-V
DC- DR Replication ( As per solution
offered)
As per DC-DR Solution by bidders
DRCs of States
Data Base Server
10
Application Server/ Portal/ Web
Server
As per specification in Appendix IV-G
As per specification in Appendix IV-H
22
Rack / passive Component
Blade Chassis
3
As per Telecommunication
Infrastructure Standards
3
As per specification in Appendix IV-F
32
MS Windows Server 2012 Std.
(2xProc)
System software at State DRCs
Operating System
RDBMS for Data Base
SQL Server 2014 Enterprise Edition
(per 2 core)
10*
DAC
*Quantity to be calculated as per the
HW configuration of DB Servers
153
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Application Server Integration
Microsoft BizTalk Server Version
2013 Standard (per 2 core)
Share Point portal Server
20*
*Quantity to be calculated as per the
HW configuration of Integration
Servers
10
MS SharePoint Server 2013
EMS ( As per solution offered)
DC- DR Replication ( As per solution
offered)
As per DC-DR Solution by bidders
Field or End Location Hardware
Desktop
20562
UPS (650 VA) including for Kiosks
with 60 minutes backup
As per specification in Appendix IV-W
14808
UPS (650 VA) with 30 minutes
backup
As per specification in Appendix IV-W
2796
Line Interactive (1KVA) UPS
Online 5 KVA UPS
Mono Printer and Scanner (MFP), at
Block HQs
As per specification in Appendix IV-J
29
As per specification in Appendix IV-W
295
As per specification in Appendix IV-W
4231 +
727
As per specification in Appendix IV-K
Color Printer and Scanner (MFP),
half the quantity at District HQs and
above with the other half being
Mono)
As per specification in Appendix IV-K
727
Touch Screen Kiosks (with Desktop)
2811
As per specification in Appendix IV-P
Switch 8 Port for District & Block HQ
4700
As per specification in Appendix IV-M
Switch 24 Ports for State HQ,
Training Labs and Universities
As per specification in Appendix IV-N
166
Hand Held Devices (Tablets)*
37300
As per specification in Appendix IV-T
Pico Projectors*
11400
As per specification in Appendix IV-U
DAC
154
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
*These Hand held Devices and Pico projectors will be procured over a period of next two to three years.
These will also have a warranty for three years. Year wise procurement numbers is as under though
it may undergo some change by the time of signing the Agreement.
 Pico Projectors in equal quantities in each year (i.e. 50% each in first two years)
 Hand Held Devices broadly in the ratio of 50:30:20 during next 3 years
Subsequent supplies will be at equivalent or better specs prevalent at the relevant point of time
in terms nearly same monetary value. The Purchaser may nevertheless also decide to procure
the entire quantity in one go during initial purchase only.
Note: Quantities of switches and Servers / MS Stack may undergo a change of more than + / - 25% based
on actual requirement analysis at various end locations and projections of State level applications to be
developed. However, comparison will be done based on the numbers given above.
Manpower Support for DC Operations and Helpdesk Operations
Table 22 Manpower Requirement
Sl
Details
SDC Team Location*
Organization
Numbers and Role
Working hours
9 AM to 6 PM
SDC operations
1
DRs of five SDCs KrishiVistarSadanPusa, IA
are at NDC Delhi.
Delhi.
One
System Admin
and a DBA cum
Project manager
will be provided
by IA.
1 +1 each
2
DR Sites of DR sites at Pune & IA
balance SDCs:Hyderabad -
One System Admin 9 AM to 6 PM
& one Tech support
each
to
be
provided for Pune
& Hyderabad DR.
Hyderabad- 03
Pune – 02 SDCs.
DAC
155
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
3
4
System Admin SDCs at respective IA
for State Data states. Suitable space
Centers
and complete physical
infrastructure
like
furniture, desktops &
phone line etc. will be
made available by DAC
01System
9 AM to 6 PM
administrator
(should
be
proficient
in
English and local
vernacular
language of that
state)per state
Tech Support for SDCs at
State
Data states
Centers
01 Tech support After
normal
(should
be office hours
proficient
in
English and local
vernacular
language of that
state) per state
respective IA
Help Desk Operations
5

States& UTs
SDCs or suitable place IAs
to be identified by
respective
States.
Complete
physical
infrastructure
like
furniture, desktops &
phone line etc. will be
made available by DAC
1 to 4 Help Desk 9 AM to 6 PM
Operators
depending on size
of the State (should
be proficient in
English and local
vernacular
language of that
state) per State.
Comparison
of
bids will be done
based
on
35
operators on the
whole.
NOTE: The DC Operations support as well as Help Desk Support services may be provided from a remote
location or located at the respective SDCs as per the procedures at the respective SDCs.

The help Desk support shall work in tandem with the NIC help desk support and hence the IA shall
coordinate with NIC in this matter.
DAC
156
Selection of Implementation Agency for NeGP-A Nation-wide Rollout

For all system software and RDBMS and deployment environment (excluding desktop OS and Office
productivity suite covered separately elsewhere), in addition to the Helpdesk Support to be provided by
the IA, a telephonic support from 9.00 AM to 8.00 PM and web-based/email support shall also be provided
by the OEM of the relevant software or by a reputed Technical Support Provider (TSP), as the case may
be). If at all it becomes necessary, expert(s) of the Software OEM / TSP will be deputed to the software
development/customisation site to be specified by the DAC for assisting the software development team.
The IA may also propose any other model for web-based / telephonic support for software required for
development/customisation and deployment environment, subject to the prior satisfaction of DAC
regarding reliability and continuity of such support.
Appendix IV – Technical Specifications
A. General Instructions
i.
All the hardware quoted under this RFP should be with comprehensive onsite warranty for a period of five
years from the date of installation and acceptance and inclusive of all taxes, levies, service charges etc. In
case of servers, storage and networking components, warranty support of 5 years shall be applicable with
effect from the date which is 12 weeks after the date of installation and acceptance. Similarly, all Software
including desktop operating system quoted under this project would include five year updates, patches
etc. For all System Software, except OS for Desktops, it has been contracted in the Pilot Phase to provide
one upgrade (next version) during the five years project period. The selected IA will be required to install
these upgrades on all servers in SDCs & their respective DR sites, as and when these upgrades are made
available. Price shall be inclusive of all taxes, levies, service charges etc.
The upgrades and updates to be provided by the OEM of the respective software component shall ensure
security, support, indemnification and quality of the update/upgrade.
All the licenses provided for software development in the Pilot phase would be used for all the stages of
SDLC.
ii.
All the products / equipment quoted for this project must have a published support and product launch
road map for the next 5 years except for Office productivity suite. Such support and product launch
roadmaps shall be supplied by the successful bidder to the DAC before signing the agreement
DAC
157
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
iii.
All hardware supplied under this RFP should be supplied with all standard fittings, accessories, cables,
connector, etc.
iv.
All Hardware, software and solution should be supplied under this RFP shall support IPv4 and IPv6 so that
migration from IPv4 to IPv6 can be done without additional cost. The migration from IPv4 to IPv6 would
be done by the bidder at the instance of Client at any point of time during the currency of the project
and at no additional cost
v.
The Bill of Quantity of SAN storage/switches, Load balancer, Blade Chases, KVM Switch & Firewall may
vary depending on the respective SDC preparedness.
vi.
Racks and Passive components like PDUs, UTP cable and patch cords etc. have also not been specified
for SDCs BOQ. Bidders are required to specify a lump sum amount per SDC. Payments for these will
however be made on actuals, based on invoices/bills raised.
vii.
Drivers for all equipment and peripherals including printers and scanners shall be made available during
the contract period. During Warranty period Firmware (including Bios) has to be upgraded free of cost.
Note: One or more of the following technical specifications are subject to change before, during or after
the Pre-Bid Meeting
B. Fiber Channel Switch for SAN

SAN Switch should have non-Blocking architecture

Switch architecture must be configured with fully populated 16 FC Ports (and activated from day one) with
upgradeable to 24 Fiber Channel ports (each with minimum port speed 8Gbps)

The patch cords to be used to connect to the servers from the SAN Switch should be the responsibility of
the SI and patch cords must of the same make.

Should support multiple OS environment

SAN switches should be configured in redundancy so that there would be no degradation in performance
due to failure of SAN switch at any point of time

The switch must support authentication when managing from GUI, console or telnet to prevent
unauthorized access and must support Secure Shell (SSH) to provide additional security for Telnet sessions
to the switch.

Should have GUI/ web based Fabric Manager for administration and configuration
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
Should have inbuilt diagnostics features like Power onSelf-Test, FC trace route, FC Ping etc.

The switch must be able to support port aggregation up to 4 physical Fiber Channel ports to provide
aggregated links.

Switch should protect existing device investments with auto-sensing 4, 8Gbps capabilities.

All the ports should auto-negotiate to 8 Gb/ 4Gb FC speeds.

SAN Switch should support Virtual Fabrics or equivalent feature

SAN Switch should enable partitioning of a physical SAN into logical fabrics

SAN Switch should enable isolation of logical fabrics by application

SAN Switch should provide advanced zoning capabilities

SAN Switch should allow performance monitoring capabilities

SAN Switch should have support for web based management

SAN Switch should support CLI

Relevant S/w with Licenses for integration of Servers with Storage

All necessary power cords, adapters, data cables, connectors, CDs, manuals, brackets accessories, wire
managers, etc. should be provided from day one to install SAN switch in the Data Centre

The patch cords to connect all the physical ports of SAN Switch must be supplied from day one
C. Server Farm Access Switch


Should be NON BLOCKING Architecture
Rack Mountable: Mountable in standard 19U rack.
Particulars
Specifications
Interface /Slots
24 x 1 Gig Ethernet Base T Ethernet Ports
2 x dual speed 10 GE Base X ports
10 GE interface support 10GE direct attach passive copper minimum of 1-5 meters
or above or full 10GBaseT inside datacenter
Performance
Packet forwarding rate should be 65 Mpps (64 bytes packet)
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88 Gbps switching fabric capacity
10K MAC Address support
General Features
Layer3 - with following support (RIPv1, v2, OSPFv2/v3, VRRP/HSRP, DHCP)
Support Port Mirroring
Support Port Trunking
Link Aggregation
IEEE 802.1Q VLAN encapsulation
Dynamic Trunking Protocol (DTP) or equivalent
Minimum 255 VLAN
Support Port based network access control (802.1x)
Support port security
Traffic shaping and policing
MAC Address security/MAC Address Notification support which allows for
notification of new users added or removed.
Management
RS-232/RJ-45 Console port
Easier Software upgrades through network, using FTP, TFTP, etc.
Accessibility using Telnet, SSH, Console access.
Easier Software upgrades through network, using FTP, TFTP, etc.
SNMPv1, snmpv2/v3
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Configuration management through CLI, GUI based software utility and using web
interfaces. GUI tools shall be provided.
Event and system history logging functions shall be available.
Support for Syslog Server required
Switch should CPU utilization monitoring and Port description
SSH v2,SNMP v1/v2c/v3,IGMP, RMON I, VLANs, GUI, Web based interface,
Compatibility with network mgmt with auto discovery & management.
Manageability on per port basis.
Per-port broadcast, multicast, unicast storm control to prevent faulty end stations
from degrading overall systems performance.
Standards
Static Routing IPv4 & IPv6
OSPF v2, OSPFv3
RIP v1,v2, ng /OSPF v3/equivalent
HSRP /VRRP
Spanning tree protocol
IPv4 & IPv6 with full functionality
Authentication, authorization, and accounting (AAA), RADIUS, TACACS+, BPDU
guard and root, MAC Address based port level filtering
802.1Qbg VEPA / 802.1Qbr / Hypervisor embedded vswitch/ VNLINK Or equivalent
for Server Networking support in bare metal/para-virtualization
IEEE 802.1AE Link Layer Encryption/ GRE tunnel/Port Based ACL
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IEEE 802.3x full duplex on 10BASE-T or 100BASE-TX or 1000BASE-TXports
IEEE 802.1d Spanning-Tree Protocol
IEEE 802.1p class-of-service (CoS) prioritization
IEEE 802.1Q VLAN
IEEE 802.1s
IEEE 802.1w
IEEE 802.3 10BASE-T specification
IEEE 802.3u 100BASE-TX specification
Quality of Service
The switches should support the aggregate QoS model by enabling classification,
policing/metering & marking functions on a per-port basis at ingress and
queuing/scheduling function at egress
The switches should support QoS classification of incoming packets for QoS flows
based on Layer 2, Layer 3, and Layer 4 fields.
The switches should support identification of traffic based on Layer 3 ToS field –
DSCP values.
8 QoS profiles
Support for rate limiting with granularity of traffic flows.
TFTP & SNTP/ NTP support, Compliant to Standards such as IEEE 802.1x, 802.1w,
802.1s, 802.3x, 802.1D, 802.1p, 802.1Q, 802.3ad, 802.3u, 802.3ab, 802.3z
Power Supply
Internal redundant power supply 230 Volt 50Hz input
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Mounting
19” Rack mountable
L3 features
PIM Sparse Mode / Dense Mode/ Bi-directional PIM, IGMP v1, v2 / v3
ICMP support
IPv6 support in hardware with delivered configuration along with IPv4 so that
migration from IPv4 to IPv6 can be done at no additional cost
Physical
19” Rack mountable
All necessary power cords, adapters, data cables, connectors, CDs, manuals,
brackets accessories, wire managers, patch cords etc. should be provided to install
Access switch in the Data Centre
D. Access Switch for Users – 24 Ports
Physical Specification

Should be rack mountable with 24-port 10/100/1000Mbps and 2 dual speed 10 GE Base X ports
Particulars
Specifications
Interface /Slots
24 x 1 Gig Ethernet Base T Ethernet Ports
Should have 2 SFP Based Ports from Day 1
Performance
Packet forwarding rate should be 35 Mpps (64 bytes packet)
50 Gbps switching fabric capacity
10K MAC Address support
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General Features
Layer3 - with following support (RIPv1, v2, OSPFv2/v3, VRRP/HSRP, DHCP)
Support Port Mirroring
Support Port Trunking
Link Aggregation
IEEE 802.1Q VLAN encapsulation
Dynamic Trunking Protocol (DTP) or equivalent
Minimum 255 VLAN
Support Port based network access control (802.1x)
Support port security
Traffic shaping and policing
MAC Address security/MAC Address Notification support which allows for
notification of new users added or removed.
Management
RS-232/RJ-45 Console port
Easier Software upgrades through network, using FTP, TFTP, etc.
Accessibility using Telnet, SSH, Console access.
Easier Software upgrades through network, using FTP, TFTP, etc.
SNMPv1, snmpv2/v3
Configuration management through CLI, GUI based software utility and using web
interfaces. GUI tools shall be provided.
Event and system history logging functions shall be available.
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Support for Syslog Server required
Switch should CPU utilization monitoring and Port description
SSH v2,SNMP v1/v2c/v3,IGMP, RMON I, VLANs, GUI, Web based interface,
Compatibility with network mgmt with auto discovery & management.
Manageability on per port basis.
Per-port broadcast, multicast, unicast storm control to prevent faulty end stations
from degrading overall systems performance.
Standards
Static Routing IPv4 & IPv6
OSPF v2, OSPFv3
RIP v1, v2, ng/OSPF v3/Equivalent
HSRP /VRRP
Spanning tree protocol
IPv4 & IPv6 with full functionality
Authentication, authorization, and accounting (AAA), RADIUS, TACACS+, BPDU
guard and root, MAC Address based port level filtering
802.1Qbg VEPA / 802.1Qbr / Hypervisor embedded vswitch/ VNLINK Or equivalent
for Server Networking support in bare metal/para-virtualization
IEEE 802.1AE Link Layer Encryption/ GRE tunnel/Port Based ACL
IEEE 802.3x full duplex on 10BASE-T or 100BASE-TX or 1000BASE-TXports
IEEE 802.1d Spanning-Tree Protocol
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IEEE 802.1p class-of-service (CoS) prioritization
IEEE 802.1Q VLAN
IEEE 802.1s
IEEE 802.1w
IEEE 802.3 10BASE-T specification
IEEE 802.3u 100BASE-TX specification
Quality of Service
The switches should support the aggregate QoS model by enabling classification,
policing/metering & marking functions on a per-port basis at ingress and
queuing/scheduling function at egress
The switches should support QoS classification of incoming packets for QoS flows
based on Layer 2, Layer 3, and Layer 4 fields.
The switches should support identification of traffic based on Layer 3 ToS field –
DSCP values.
8 QoS profiles
Support for rate limiting with granularity of traffic flows.
TFTP & SNTP/ NTP support, Compliant to Standards such as IEEE 802.1x, 802.1w,
802.1s, 802.3x, 802.1D, 802.1p, 802.1Q, 802.3ad, 802.3u, 802.3ab, 802.3z
Power Supply
Internal redundant power supply 230 Volt 50Hz input
Mounting
19” Rack mountable
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L3 features
PIM Sparse Mode / Dense Mode/ Bi-directional PIM, IGMP v1, v2, / v3
ICMP support
IPv6 support in hardware with delivered configuration along with IPv4 so that
migration from IPv4 to IPv6 can be done at no additional cost
Physical
19” Rack mountable
All necessary power cords, adapters, data cables, connectors, CDs, manuals,
brackets accessories, wire managers, patch cords etc. should be provided to install
Access switch in the Data Centre
E.
Server Load Balancer
Architecture

Load Balancer should be an ASIC based or multiple CPU based appliance for high performance

Should support Dynamic routing protocols like OSPF, RIP1, RIP2
Load Balancing Features

Minimum 8 x 10 Gig ports Ethernet Ports (bidder to supply appropriate type of ports matching with core switch
or other devices being procured in this tender to avoid incompatibility among various devices)

Should support 1 Million concurrent connections and scalable to 15 Million concurrent connections per second

Should have support for HTTP caching

The appliance should have 12 Gbps scalable to 24 Gbps throughput

The appliance should have 6 Gbps SSL throughput scalable to 10 Gbps in same appliance

The appliance should support 1000 Virtual services and 4000 servers

Should support 20000 TPS with a minimum of 1024 bit SSL

Should have 6Gbps of hardware compression support defaultscalable to 10 Gbps in same appliance

Should have 16 GB RAM
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
Should support IPv6 and IPv4

Server Load Balancing Mechanism
o
o
o

Cyclic,
Hash, Least numbers of users
Weighted Cyclic, Least Amount of Traffic
Response Time
Redundancy Features
o
o
o
o

Hardware level Redundancy
Provision for SLB to work in Active-Active mode
VRRP /or equivalent protocol support
Segmentation / Virtualization support along with Resource Allocation and dedicated access control on per
segment basis
Routing Features:
o
Should support RIP, OSPF

Server Load Balancing Features
o
o
o
o
o
o
o
o

Server and Client process coexist
UDP Stateless
Service Failover
Backup/Overflow
Direct Server Return
Client NAT
Port Multiplexing-Virtual Ports to Real Ports Mapping
DNS Load Balancing
Load Balancing Applications
o
Application/ Web Server, MMS, RTSP, Streaming Media
o
DNS, FTP- ACTIVE & PASSIVE, REXEC, RSH, LDAP, RADIUS

Content Intelligent SLB

URL-Based SLB

SLB should support below Management options
o
o
o
o
HTTP/HTTPS Web Based Management
TELNET/SSH command line interface
Direct Command Line via console
SNMP v1,2, 3
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F. Blade Chassis Description Specification
Chassis

Single blade chassis should accommodate 7 or higher hot pluggable half height/width blades and must support
two and four processor based blade of latest generation

Should have the capability for installing all industry standard flavors of Windows and Linux/ Unix Operating
Environments

Should support virtualization environment. Software to allocate resources shall be bundled with the offer.
Virtualization S/W should be capable of creating virtual H/W & S/W environment for providing independent
instances of multi operating system environment along with required applications. Each virtual environment can
be created, deleted without affecting applications running under other virtual environment

DVD ROM can be internal or external, which can be shared by all the blades allowing remote installation of S/W
and OS

Two hot-plug, redundant 10 Gbps Managed Ethernet Switch with minimum 4 nos. of 10 Gbps uplink ports switch
(to the external Ethernet at 10 Gbps auto negotiable).

Two hot-plug redundant 8 Gbps Managed Fiber Channel Switch/Converged Network Adapter (CNA) with
minimum 4 nos. of 8 Gbps uplink ports

Support for Quad CPU and Dual CPU blades in the same enclosure

Same enclosure should support X86 based blades

Should support latest generation PCIe/Mezzanine card

Pre failure alerts and error identification on Hard Disks, processor, memory, power Supplies, fans/blowers, switch
modules, Architecture should be redundant without compromising the performance

Blade Chassis should not be populated more than 50% from day one Support for Quad CPU and Dual CPU blades
in the same enclosure (except in case of Delhi where only one Chassis has been sought to be purchased. If
necessary, an extra Chassis shall be bought).
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
Should provide a highly reliable and high performance mid-plane/back-plane design in the blade enclosure.
Should provide detailed technical information.

Support simultaneous remote access for different servers in the enclosure.

Should support simultaneous housing of Ethernet, FC interconnect fabrics offering Hot Pluggable & Redundancy
as a feature

Management Module

Systems management and deployment tools to aid in Blade Server configuration and OS deployment

System Management Port to allow simultaneous management access of multiple Blade Servers in the Chassis.

GUI, console-based deployment server to set up multiple OS and application configurations

Remote management should provide SSL encryption capabilities through internet

Blade enclosure should local display for local management, troubleshooting and for health check

Ability to monitor server performance over time

Must have the ability to perform a hardware level (32 bit & 64 bit) measurement.

Must also monitor CPU, I/O, Memory, Storage & Network

Must have the ability to automatically trigger events and alerts based on performance issues or thresholds set

Built-in KVM switch (Chassis should have provision of accommodating Optional redundant KVM switch) or virtual
KVM feature over IP

Dedicated management network port should have separate path for management

Support heterogeneous environment: X86 CPU blades must be in same chassis with scope to run Win2008,
Win2012 Server, Red Hat Linux, Suse Linux (having full-fledged support)

Power Modules

The enclosure should be populated fully with power supplies of the highest capacity available with the IA. Power
supplies should support N+N or N+1 redundancy configuration

Hot Swappable and redundant Cooling Unit, each blade enclosure should have a cooling subsystem consisting of
redundant hot pluggable fans or blowers enabled with technologies for improved power consumption and
acoustics. Hot Pluggable & Redundant Management Modules

Should offer choice of a single phase or 3 phase power subsystem for flexibility in connecting to datacenter power
enabled with technologies for lower power consumption

Guaranteeing complete availability even on failure of any 2 power units across the enclosure.
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
Cooling

Each blade enclosure should have a cooling subsystem consisting of redundant hot pluggable fans or blowers
enabled with technologies for improved power consumption and acoustics

Management Software

Should be able to perform comprehensive system data collection and enable users to quickly produce detailed
inventory reports for managed devices. Software should save the Reports for further analysis.

Should provision for a single console to monitor multiple enclosures

Should support simultaneous remote access for different servers in the enclosure

Management Software Licenses for a fully populated Blade Enclosure should be given

The software should provide Role-based (admin, user, operator, etc.) security which allows effective delegation
of management responsibilities by giving systems administrator’s granular control.

The management software should provide proactive notification of actual or impending component failure alerts.
Should support automatic event handling that allows notification of failures via e-mail.

Should be able to perform comprehensive system data collection and enable users to quickly produce detailed
inventory reports for managed devices. Software should save the Reports in some format for further analysis.

Should help to proactively identify out-of-date BIOS, drivers, and Server Management agents and enable the
remote update of system software/firmware Components.

Also it should be able to log the data over time for performance analysis or allow it to replay the same in a short
time frame

The server performance monitoring software should be able to detect, analyzes, and explain hardware
bottlenecks. Also it should be able to log the data over time for performance analysis or allow it to replay the
same in a short time frame.

The Deployment software should provide for User friendly GUI/ console-based deployment to set up and install
multiple OS and application configurations in individual blade server.

The blade system should have the capability of managing all the blades in the Enclosures simultaneously capable
of monitoring both physical and virtualized environments with single sign on capability for all devices in the
enclosure

Should be possible to manage the servers and get access to critical information about the health of the server
from any remote location with just the help of a standard Web browser (Internet Explorer)
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
Should support 128 Bit SSL encryption

Network Adapter supporting stateless TCP/IP offload, TCP Offload Engine (TOE), Fibre Channel over Ethernet
(FCoE) and iSCSI protocols

One 10/100 NIC dedicated for remote management.
G. Database Server/ Management Server
All devices, peripherals should be compatible with all operating systems (Linux and Windows). Servers and
desktops should be compatible to both Windows and Linux.
o The Server processor should have SPEC CPU2006 benchmarked with SPEC Rating score of 1200
(50% of SPECint_rate_base2006 plus 50% of SPECfp_rate_base2006 score) when tested on following
configuration:
Memory: 512 GB (32 x 16 GB 2Rx4 PC3-14900R-13, ECC) Disk Subsystem: 1 x 200 GB (or higher)
SAS SSD, RAID 0 (or two disks with Raid 1)
Software:Operating System: SUSE / Red Hat Linux Enterprise Server,default Compiler: C/C++:
Version 14.0.0.080 of Intel C++ Studio XE for Linux Auto Parallel: No, System State: Run level 3
(multi-user) Base Pointers: 32-bit Peak Pointers: 32/64-bit Other Software: Micro quill SmartHeap
V10.0
Note: Two out of all DB servers shall be supplied with a processor having SPEC rating of 1350 (tested with 1 TB
RAM), but with everything else remaining the same as above mentioned test configurations. It is clarified that
these two servers (out of a toral of 20 DB Servers) also will be supplied with 256 GB RAM.
o Processor should belong to a generation released in the year 2014for the relevant Server (viz. 4 sockets)
available with vendor.
o Support for either of 64bit Linux/UNIX/Windows Operating System with cluster support
o The server should support flavors of Enterprise Windows or Enterprise Linux or Oracle Solaris
Operating System or Enterprise Unix
o The server should be supplied along with software utilities for System Configuration, OS Installation
and System Information. Driver Software for all the adapters as per the Configuration and Operating
System is required.
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o The server should support all 32-bit and 64-bit OS and applications. The server should be supplied
along with software utilities for System Configuration, OS Installation and System Information. Driver
Software for all the adapters as per the Configuration and Operating System is required.
o RDBMS must provide following administration tools:
o
Notification services
o
Enterprise reporting services
o
Business intelligence (BI and DW are not part of current scope of RFP. However, tool(s) for reporting (MIS) and
basic analytics (dash board) is/ are required)
o
Analysis services
o
Clustering
o
Failover support & must be in high availability
o
Management tools at no additional cost to the government

The RDBMS must provide full use licenses & should allow hosting of other application on the same system.

The system software must provide perpetual & full use licenses.

The proposed software should be based on open standards.

The Volume Manager and File system on the server should support heterogeneous Storage models
from different OEMs.

For Database cluster, the clustering software should support Operating systems quoted by the IA. In
case clustering is not native feature of the database third party clustering software compatible with
OS and database provided by IA
Server Specifications:

Form Factor Rack

Should be configured with 2 Nos of minimum 8 Core Processors scalable to 4 processors

Should be configured with minimum system memory of 256 GB RAM using 8GB or higher modules of
latest generation available in the model with ECC and should support mirroring option

Server should be scalable to 650 GB memory or higher

System should support Windows Server Enterprise and Datacenter, Enterprise Linux/ Unix, VMware ESX
Operating systems

2 x dual port 8 Gbps Fiber Channel HBA
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
DVD-ROM Drive standard and External USB (DVD –Rom Drive standard-Within the Enclosure for Blades)

RAID controller with RAID 0,1 and 5 with 512 MB or higher Battery Backed Write Cache (BBWC)/Flash
Backed Write Cache (FBWC) with 48 hrs battery backup

HDD: 2 Nos. of 300 GB 10Krpm Internal 2.5'' SAS HDDs, Hot-plug with Internal SAS Card with RAID levels
0,1

HDD: 2 x 300 GB 2.5” internal SAS Hot plug HDDs (10K or higher RPM) with Internal SAS Card with RAID
levels 0,1 and 5 or 2 x 200 GB Hot Plug SSD SLC HDDs with RAID levels 0,1 and 5 implementation. If the
latter option of 2x200 solid state drives (SSD - SLC) is used, the bidder shall supply at least 200 GB of
additional usable storage on SAN for deficiency in each such Server having lesser HDD

System should have
o
Rack: 2x1000BASE-T, 4XUSB, 1X Management LAN, 1xVGA port
o
4 * 10 Gbps ports per server, embedded or on cards. All ports must be auto sensing for 10G/1G
operations. Card level redundancy should be there
o

2 * 8 Gbps HBA ports across separate cards.
The available bandwidth on the server shall be 1 X 10Gbps for Ethernet and 1 X 8Gbps for FC with
redundancy on separate cards. However, bidder also can provide the same solution on converged fabric.

PCI/ PCIe / Mezz cards to be offered, PCI 2.0 compliant

1 DVD Drive

N+1 Power Supply

Redundant and Hot-pluggable Power Supply and Fan Module. (Within the enclosure for Blades)

System should supports RAS features as ECC/Parity, Memory Mirroring, and Detailed LOG collection.

The OS along with virtualization software to allocate resources shall be bundled with the offer.
Virtualization S/W should be capable of creating virtual H/W & S/W environment for providing
independent instances of supported/supplied operating system environment along with required
applications. Each virtual environment can be created, deleted without affecting applications running
under other virtual environment.

Support for multi OS/Application software/Data Base like SQL/ Oracle/ DB2/ MySQl/ No SQl
architectures etc.
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H. Web Server, Application Server, DNS / LDAP, Anti-Virus Server, Development &
Portal Server specification
Web based applications are easily accessible from any sort of the network, Intranet, internet or extranet.
Therefore, Web server plays a vital role in Data Centre. The web servers would be used for web hosting for
NEGP-A project. Hence servers with high availability, Load balancing facility must be provided. The Volume
Manager and File system should support heterogeneous Storage models from different OEMs.
Application Servers would be required as middle tier for various web based applications. Application server
would take care of the necessary workflow and web server would be required for the interfacing with the end
user. Both the web and app server would be seamlessly integrated to provide high availability and
performance. With the use of server load balancers, user requests would be distributed among various
Grouped/common servers.
Using LDAP Services, the DAC administrator shall be able to define centralized authentication & authorization
mechanisms for all NeGP-A Project users. It would also be able to associate policies such as security,
management etc. on all Workstations/ Desktops and Servers from a central console. Many setups have
multiple directory services that they must manage, such as one for sending e-mail, one for managing user
accounts etc. The complexity of administering and using multiple accounts has a negative effect on the
productivity of everyone involved. NeGP-A MMP Project will be having LDAP v3 compliant directory services
that are the focal point of interoperability, security & manageability in a network. It would also enable central
authentication thus enabling single sign-on (SSO) mechanism irrespective of Operating System at client end
i.e. MS Windows, Linux etc. Centralised architecture at Data Centre should support Group for future up
gradation. The solution required will be active-active configuration. Whenever solution will be used, bidder
will not charge any cost during implementation. Therefore this user directory would enable easy
manageability that is creation, modification and deletion of user records. It would further help to integrate
with various other services like messaging, proxy, etc. The directory services should also be able to cater the
requirements of the States/UT for Client workstations. It should support at least 4000 users in each Group.
Hence servers with high availability, Grouping and load balancing facility must be provided.
Solution must provide following features:
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
User and Computer account policies such as blocking access / installation of programs and
vulnerable ports, restriction to printers and devices, restriction on change in network policies,
regulation on access to sites, file type access etc. are necessarily required. The Directory solution
should be able to provide various types of services.
Please refer Appendix VII of RFP for the required list of User and Computer account policies.

Cross platform (i.e. Linux / Windows etc.) support for Infrastructure Services (particularly Group
Policies) by all OEMs and for this purpose bidder can give third party solution to support Group
Policies across all platforms with technical support, update and upgrade facility for five years.

While comparison will be done on the basis of overall price for 5 years’ updates and upgrades
(including provision of new products of the same line), a break-up for updates and upgrades
should also be quoted on a yearly basis. The rates quoted by the bidder will be used for
comparing the bids after considering NPV. A decision on buying product upgrades shall be taken
after seeing the road-map of current product and incremental pricing for getting a product
upgrade assurance.
Year
Basic
Cost
of Additional Cost of Cost of the Product
Product (including Updates
1 year update)
from
(if
2nd
any) Upgrade during 5
year years
onwards till 5th year
Year 1
--
Year 2
--
Year 3
--
Year 4
--
Year 5
--
--
The bidders are free to provide functionality requirements of different software either individually as per
requirements of this RFP or as bundle of products.
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The management server would help in administration of heterogeneous systems at Data Centre. The
management server would help in efficient and reliable administration of all the computing and networking
devices and enable:
1. Asset Management
2. Monitor the availability of Services
3. Application Management
4. Helpdesk Management
5. Antivirus management
Server Specifications:

Form Factor Blade

Blade can be half height/ full height

The Server processor should have SPEC CPU2006 benchmarked with SPEC Rating score of
480 or 440 (50% of SPECint_rate_base2006 plus 50% of SPECfp_rate_base2006 score) when
tested on following configuration respectively:
(i)
Memory: 256 GB (16 x 16 GB 2Rx4 PC4-2133P-R, running at 1866 MHz) Disk
Subsystem: 1 x 200 GB (or higher) SAS SSD, RAID 0 (or two disks with Raid 1)
(ii)
Memory: 128 GB (16 x 8 GB 2Rx4 PC3-12800R-11, ECC) Disk Subsystem: 1 x 500
GB SATAIII, 7200 RPM RAID 0 (or two disks with Raid 1)
Software:Operating System: SUSE / Red Hat Linux Enterprise Server,default Compiler: C/C++:
Version 14.0.0.080 of Intel C++ Studio XE for Linux Auto Parallel: No, System State: Run level
3 (multi-user) Base Pointers: 32-bit Peak Pointers: 32/64-bit Other Software:
MicroquillSmartHeap V10.0

Server should be dual processor server

Processor should have at least 6 cores.

128 GB DDR3 RAM @1600Mhz with ECC (expandable up to 512 GB) and minimum 2 Nos free slots for
future expandable capability

Onboard controller to deliver a maximum data transfer of 6.0 Gb/s dedicated per device.
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
The available bandwidth on the blade server shall be 1 X 10Gbps for Ethernet and 1 X 8Gbps for FC with
redundancy on separate cards. However, bidder also can provide the same solution on converged fabric.
Additionally, every Blade Server Chassis shall have sufficient number of ports modules both for Ethernet
and FC connectivity for current use as well as future use when chassis is fully populated.

Should support heterogeneous environment

Support heterogeneous environment: Support heterogeneous environment: X86 CPU blades must be in
same chassis with scope to run Win2008, Win2012 Server, Red Hat Linux, Suse Linux

Integrated 2 Ports SAS 3.0 Gbps RAID controller & hot plug HDD with RAID levels 0,1

HDD: 2x 300 GB SAS Hot Plug HDDs (10K rpm or higher) or 2 x 200 GB SSD (SLC) Hot Plug HDDs with RAID
0/1 implementation. If the latter option of 2x200 GB solid state drives(SSD - SLC) is used, the bidder shall
supply at least 200 GB of additional usable storage on SAN at each location for deficiency in each such
Server having lesser HDD

Security: Power-on password / admin password / unattended boot / selectable boot /boot without
keyboard

Should support latest generation PCIe/Mezzanine card.
Note: For price comparison purpose 700 DIMMs of 16GB ECC RAM & 200 SCASI HDD of 300 GB as given in Addon prices will also be considered. However, initial purchase will be made as per the configurations given in
the above section.
I. Storage Area Network (SAN)

The Storage array should have at least Dual active-active storage Controllers with battery backed cache
supporting to at least 36 hours or cache de-staging mechanism of complete cache protection. The array
proposed should be on 6/8 Gbps backend architecture and 8 Gbps Front end connectivity.

The storage array shall be configured with at least 24GB data read-write cache mirrored/ protected across
multiple storage controllers.

The Storage subsystem should have at least 4 nos of 8 Gbps or Higher front-end ports per controller with
an aggregate port bandwidth of 64 Gbps and at least an aggregate port bandwidth of 64 Gbps back-end
drive ports. Any vendor who does not have 8 Gbps Ports should provide sufficient nos. of ports to match
the required aggregate front-end and back-end port bandwidth
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
Must be able to support intermix disk capacity of 300GB or higher FC/SAS, SATA/ FATA and SSD disks.

All the necessary management software to be supplied to configure and manage the storage subsystem,
RAID configurations, logical drives. Space optimized snapshot. The management features should be of
dynamic capabilities so as to avoid downtime of the storage system.

Dynamic Features should include – Dynamic Array/Volume and LUNs expansion etc. All features should
be available while the system/applications are online.

Redundant power supplies, batteries and cooling fans.

Multi-path & Load balancing software for all SAN connected servers shall be provided.

The storage subsystem should have 10 TB usable space and should be scalable to 60 TB (usable space) in
same ratio of FC/SAS, disks as specified above. Scalability with 50% of SAS-NL SAS Drives.

6 TB shall be configured using 300 GB or higher FC/ SAS HDD 15 K RPM Drives in RAID 5/6, additional disk
per enclosure as a global hot spare. 4 TB shall be configured using 1TB or higher SATA/FATA Drives in RAID
5/6.

Storage should support RAID level 0,1/10, 5/ 6. All RAID shall be hardware based

Should support multi OS like Windows, LINUX, AIX, HP-UX, SUN Solaris, VMWARE etc.

To meet interoperability requirements, the Storage arrays shall support data replication in both
synchronous and asynchronous modes across storage array

The Storage shall support Point-in-time copy and full volume copy for the storage array. The Licenses
configured should be one time for the entire storage device and no incremental license should be charged
at the time of capacity upgrade.
SAN Storage management software

Should support storage virtualization, i.e. Easy logical drive expansion

Should support hot-swappable physical drive raid array expansion with the addition of extra hard
disks

Should support expansion with drives of lower performance

Should be able to allocate logical spaces to multiple operating Systems in the same storage facility

Should be able to support Grouped and individual servers at the same time

Should be able to take "snapshots" of the stored data.

It should be unlimited client license(servers and media licenses)
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

Vendor should also offer storage performance monitoring and management software
SAN Storage must provide thin provisioning, virtualization and de-duplication features (de-duplication to
be provided by using adequate disk to disk backup/de-duplication software. The feature should be
deployed while taking back up and should not have any performance impact on storage array).

Storage should support controller based or host based zero page data reclaim (in case of host based it
would be the responsibility of SI to ensure zero page data reclaim feature)."

The storage should be configured with thin provisioning license for the configured capacity by the storage
array from day one

All the necessary management software to be supplied to configure and manage the storage subsystem,
RAID configurations, logical drives. Space optimized snapshot. The management features should be of
dynamic capabilities so as to avoid downtime of the storage system.

Dynamic Features should include – Dynamic Array/Volume and LUNs expansion etc. All features should
be available while the system/applications are online.

Storage should support unlimited LUNs

Redundant power supplies, batteries and cooling fans.

Multi-path & Load balancing software for all SAN connected servers shall be provided.

License for multiple OS, i.e., Windows, Linux, AIX /HP-UX/ SUN Solaris should be included in the offer.
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J. Desktop Specification

The desktop should have latest processor released in the year 2014 or later SPEC CPU2006 benchmarked
with SPEC Rating in the range of at least 92 with 8GB RAM, 500 GB or higher SATA&Windows 8.1 Pro
(60% of SPECint_rate_base2006 plus 40% of SPECfp_rate_base2006 score) with following detailed
software configuration:-
OR
PC Mark 8 Work Conventional, Work Accelerated (2.0) and PC Mark Creative Conventional benchmark
performance for validated score in the range of at least 3170 plus with following weighted scores:(i) 60% for PC mark work conventional
(ii) 20% for PC mark work accelerated
(iii) 10% for PC mark creative conventional
(iv) 10% for PC mark creative accelerated
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Configuration of the machine for benchmarking purposes will be with 8 GB Memory (2x4GB modules,
DDR3 @ 1600MHz), 500GB / 1 TB SATA HDD (7200 rpm, SATA 6 Gb/s interface, 16 MB Buffer size),
64-bit Windows 8.1 Pro OS.
Specifications

Motherboard branded for OEM or the Computer Manufacturer

3PCI/Xpress slots with at least 1*PCIX1, 1*PCIX16 (if 2 PCI slots are provided and a third PCI device
is required to be installed in some rare cases subsequently, suitable add-on / substitute
motherboard shall be provided free of cost for such rare cases)

*Intel H8x or B8x or Q8x Series Express Chipset or better/ AMD A7x or better with 2x2 Dual
Channel operation

Total Memory should be 4 GB (2*2GB), DDR3 1600 MHz/DDR3 1866 MHz. Expandable up to 16GB
operating in dual channel.

* 500 GB SATA HDD (7200 rpm with SATA III)

SATA based DVD+/-RW (with writing speeds up to 8X DVD+R and +RW)

Integrated on M/B High Definition audio

Intel extreme graphics on mother board/ Integrated onboard graphics

Integrated Serial ATA (6Gbps) controller with 3 ports for SFF (one of which can be with 3 Gbps for
ODD). In case of machines with bays for only two drives, interfaces will be one (3Gbps) plus one
(6Gbps)

Integrated on M/B 10/100/1000Mbps Ethernet controller with full duplex & WOL support

Ports -1xSerial, Rear: 6xUSB, Front:2 USB (with minimum 02 x USB 3.0), 1xVGA & 1xRJ45

20” LED backlit TFT-LCD display color monitor with maximum 0.285 mm dot pitch, TCO-05,1600 x
900, 1000:1 contrast ratio (static), 1 million:1 (dynamic contrast ratio), brightness 250 cd/m2, 8 ms
response time in various shade changes,160/170 degree view angle, VGA and DVI connectivity,
EMI/FCC (or ETDC Report for meeting FCC norms) compliance, Soft controls on front panel, Energy
star compliance, Same brand as that of PC.

104 Keys OEM English Keyboard (it must have soft keys ) , same brand as that of PC

Optical Mouse of same brand as that of PC.

Wireless keyboard and mouse if all-in-one quoted
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
Antivirus Software pre-loaded to take care of all and latest viruses

SFF with minimum 2 x 3.5”, 1 x 5.25" bays (one each fitted with Optical Drive and HDD). Option of
all-in-one or Micro PC can be given but comparison will be done for SFF

2.0 CHANNEL Stereo Speakers matching with the color of monitor should also be provided with each
desktop.
o
Power Output RMS: should be minimum 1.5 Watts x 2
o
Frequency Response: 90 ~ 18000 Hz
Manageability Features:

Asset Management: Gives summary of computer: BIOS, Disk Drives, Installed Applications,
Memory, Motherboard, Slots, Multimedia, OS Information, USB Ports, Processor, System
Resources, asset tag.

Security: Removable media boot control,serial, parallel and USB interface control, power on and
setup password. Provision for external lock and Kensington slot (Desirable).

Remote Management : Remote shutdown, Reboot
Certifications:

Designed for Windows 8.1 Professional or latest.

Linux Ready

Energy Star 5.0 for the quoted model

UL, FCC (EMI EMC) certified

ACPI 1.0 compliant

ISO 9001: 2000 certification for design, manufacturing and services.

ISO 14001: 1996 certification for environmental standard

IPV6 compatible
Preloaded Softwares:

Preloaded Genuine Windows 8.1 Professional/Linux, with requisite drivers to support devices
being procured under the project and other commonly available peripherals. Telephonic support
for operating system related issues should be provided either by the OEM of the PC being
supplied or by the operating system itself.
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
All updates and patches of the operating system should be provided free of cost during the
warranty period.In case of Linux training duration for basic computer operation shall be 4 days.

Latest Office Productivity Suite (which includes word processor, spreadsheet, presenter with
support for Unicode Indic fonts) with periodic product updates

E-mail client, web browser etc. Free PDF writer

Latest Antivirus Software with updates for a period of five years
* Price comparison in terms of RAM and Hard Disk Drive shall be done as follows:
(a) RAM
Though the machines will be procured with 4GB RAM for most locations, price comparison shall be
done for 4GB + 4GB RAM, if all bidders offer machines with 4 DIMM slots with sets of 2 slots acting
in dual channel. Thus, price of extra 4 GB RAM will need to be quoted separately (in the price
format) in keeping with configuration requirement of the mother board with dual channel
operation. However, in case of machines having only 2 DIMM slots (but running in dual channel),
price of 4GB of extra RAM will also be added for comparison purposes in case of 8565 desktops.
These 8565 machines are to be supplied at District and higher levels. In such cases of machines
with 2 DIMMs, this additional 4GB RAM can be demanded and will be supplied without any extra
charges at any time. The basic idea is that in case of upgradation of all the machines to 8 GB, 4GB
+ 4 GB configuration should be available in case of 2 DIMM machines.
(b) HDD
A Small Farm Factor machine may have 1 to 2 bays for hard disc. A bidder offering machine with only 1 bay
for hard disc (i.e. with no expandability in future) will need to give 1 TB HDD necessarily. On the
other hand, the bidders offering SFF machine with 2 bays for hard disc drive can offer with 500
GB HDD.
Note1: However, all bidders will also need to quote (in prescribed format) for price of 500 GB hard disc
separately. This price will be added to the quoted price as mentioned above for comparison of overall
price of the PC for the bid.
Note2: While computing overall bid value of the desktops, Price of following add-ons will also be included
as per the numbers given below:-
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(1) In lieu prices of 4 kinds of monitors (viz. 23” & 24” both touch & non touch), for 1000 pieces of each
kind.
(2) 4000 DIMMs of 4 GB RAM
(3) 4000 pieces of 1 TB SATA HDDs
However, initial purchase order will be more or less in keeping with the configurations given in this section.
K. Mono Multifunction Printers cum Scanner (Block HQs Level) Specifications
Function
Color Scanning and B & W Copying /Printing
Print Speed
Min 20ppm (ISO)
Print Resolution
(Up to / enhanced / opptimized)1200 x 1200
Processor
Min 266 Mhz
Memory
Min 64MB
Connectivity
USB 2.0/Fast Ethernet
Network
10/100Mbps
Paper support
Legal, A4
Copy Speed (A4, Black)
Up to 20 cpm (ISO)
Reduce / Enlarge Range
25-400%
Scanner Type
Flatbed (A4 or higher), Automatic Document Feeder
Auto Duplex Printing
Required
Scan Speed (A4/Ltr, Black)
Up to 10 ppm (ISO)
Scanning Resolution
1200 X 1200 dpi (Black) / 24 bit (Colour)
Scan Area, Maximum
8.5 x 14 inches
Standard Ports
Ethernet 10/100BaseTX (RJ-45) & USB 2.0
First Printout time
13 Seconds
Wireless Printing
Required preferably with a software for Android based
tablets
Duty Cycle
10000 pages per month
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*StarterCartridge
Minimum 2000 pages
OS Support& OCR
(MS –WindowsVista/ 7 / 8 / 8.1), OEM Scanning
Softwareincluding OCR
Accessories
Power Cable, USB Cable, Telephone Cable for FAX
Color Multifunction Printers cum Scanner (District HQs and above) Specifications
Function
Color Scanning /Copying /Printing
Print Speed
Min 20ppm, Color & Black (ISO)
Print Resolution
(Up to / enhanced / 186ptimized)1200 x 1200
Processor
Min 400Mhz
Memory
Min 128 MB
Connectivity
USB 2.0/Fast Ethernet
Network
10/100 Mbps
Paper support
Legal, A4
Copy Speed (A4, Black)
Up to 20 cpm (ISO)
Reduce / Enlarge Range
25-400%
Scanner Type
Flatbed (A4 or higher), Automatic Document Feeder
Auto Duplex Printing
Required
Scan Speed (A4/Ltr, Black)
Up to 10 ppm
Scanning Resolution
1200 X 1200 dpi
Scan Area, Maximum
8.5 x 14 inches
Standard Ports
Ethernet 10/100BaseTX (RJ-45) & USB 2.0
First Printout time
14 Seconds
Wireless Printing
Required
Duty Cycle
18000pages per month
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
*Starter Cartridge
Minimum 2000 pages
OS Support& OCR
(MS –WindowsVista/ 7 / 8 / 8.1), OEM Scanning
Software including OCR
Accessories
With Power Cable, USB Cable, Telephone Cable for
FAX&Starter Cartridge
*Different manufacturers give varying capacities of starter cartridge. In order to set
off impact of this factor, minimum printing capacity of 2000 pages is expected as
per ISO standards in black / colour as the case may be. Printing capacity in excess
of or below this cut off figure will be adjusted by adding/subtracting cost of printing
differential number of pages for Bid Evaluation purpose as per the cost per page for
the quoted printer.
However, payment will be made as per the quotation or
negotiated price.
IA shall quote only those models of printers whose toners / cartridges are readily available in the market.
L. Servers (Pilot Mandis)
Server with:

Motherboard either OEM of the Computer Manufacturer or that of Intel with Intel validated/ certified
chassis (in case of the OEM M/B also, same standards of chassis should be followed)




Intel Xeon E3-1220 v3or Opteron 6234 or better Processor
8 MB Cache
Minimum 5 DMI
Chipset: Intel C222/C226or AMD SR56x0 or equivalent/ or better

8 GB DDR3 @1333 MHz RAM with ECC unbuffered expandable up to 16 GB

4 PCI Express Slots

Ethernet controller (10/100/1000 Mbps) with full duplex,

PXE support and wake on LAN.

Graphics controller with 8 MB Display memory

Integrated on Mother Board 6 SATA Ports

2x500 GB SATA HDDs (7200 rpm or higher) with RAID 0,1 support
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
SATA based DVD+/-RW (with writing speeds up to 8X DVD+R and +RW)

Port: 1x Serial, 5 x USB, 1xVGA , 2xRJ45/PS/2 ports,

Bays : 2x5.25” External , 4 x 3.5” Internal Bays

18.5” LED backlit display color monitor with maximum 0.3 mm dot pitch, TCO-05, 1366x768, 1000:1
contrast ratio, 250 cd/m2, 5ms response time,160/160 degree view angle, VGA connectivity, EMI/FCC
(or ETDC Report for meeting FCC norms) compliance, same brand as that of PC.

104 Keys OEM Keyboard (it must have soft keys) , same brand as that of PC

Optical Mouse of same brand as that of Server

Form Factor: Base Tower Model

Bundled System software should be equipped with the System Configuration and management Tools,
OS Installation and Configuration utility, System Information Utility Software. Driver Software for all
the adapters as per the configuration and OS required and all the related Manuals as per above.

Server Management Software (OEM or Intel) : (a) Remote management of the server over LAN (b)
Remote power soft-shutdown if the OS is up & running (particularly windows) (c) Integrated
Management Log (d) Server health logging I Failure detection for voltage variation, thermal OS
watchdog, fan failed, drive failed etc. (f) CPU heat sink fan check.

Certifications: FCC (EMI EMC/ ETDC/UL) certified ISO 9001:2000 Compliant, ISO 14001Compliant, PCI
2.2 Compliant, ACPI 3.0 /ROHS Compliant, IPV6 compatible, UL Compliant.

OS Certifications: Windows Server 2008/2010/2012 and Red Hat Linux Enterprise 5.0

Server Chassis with adequate power supply and fans.
M. LAN Switch (At offices in Block and District HQ)
S. No.
Particulars
1.
Interface /Slots
8 ports of 10/100/1000 Mbps
2.
Performance
Packet forwarding rate is 10 Mpps or higher
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16 Gbps switching fabric capacity or higher
1 Mb or more Packet Buffer Memory
MAC Address Capacity Support 8000
3.
General Features
Supports Port Mirroring
Link Aggregation
4.
VLAN features
IEEE 802.1Q VLAN encapsulation
Minimum 255 VLAN
5.
Traffic shaping and policing
MAC Address security/MAC Address Notification support which allows for
notification of new users added or removed.
6.
Management
RS-232/ RJ45 Console port
Easier Software upgrades through network, using FTP, TFTP, etc.
Accessibility using Telnet, SSH, Console access.
SNMPv1
Configuration management through CLI, GUI based software utility and using web
interfaces. GUI tools will be provided.
Supports Event and system history logging functions.
Support for Syslog Server required
Provides CPU utilization monitoring and Port description
7.
Standards
IEEE 802.1x support
IEEE 802.3x full duplex on 10BASE-T and 100BASE-TX ports
IEEE 802.1d Spanning-Tree Protocol
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IEEE 802.1p class-of-service (CoS) prioritization
IEEE 802.1Q VLAN
IEEE 802.3ad
IEEE 802.3 10BASE-T specification
IEEE 802.3u 100BASE-TX specification
8.
Power Supply
Internal power supply 230 Volt 50Hz input
9.
Mounting
19” Rack mountable
10.
All necessary power cords, adapters, data cables, connectors, CDs, manuals,
brackets accessories, wire managers, etc. will be provided
N. LAN Switch (At offices in State HQ / Universities)
S. No.
Particulars
1.
Interface /Slots
24 ports of 10/100/1000 Mbps
2.
Performance
Packet forwarding rate is 30 Mpps or higher
48 Gbps switching fabric capacity or higher
2 Mb or more Packet Buffer Memory
MAC Address Capacity Support 8000
3.
General Features
Supports Port Mirroring
Link Aggregation
4.
VLAN features
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IEEE 802.1Q VLAN encapsulation
Minimum 255 VLAN
5.
Security
Support Port based network access control (802.1x)
Support port security
6.
Traffic shaping and policing
MAC Address security/MAC Address Notification support which allows for
notification of new users added or removed.
7.
Management
RS-232/ RJ45 Console port
Easier Software upgrades through network, using FTP, TFTP, etc.
Accessibility using Telnet, SSH, Console access.
SNMPv1
Configuration management through CLI, GUI based software utility and using web
interfaces. GUI tools will be provided.
Supports Event and system history logging functions.
Support for Syslog Server required
Provides CPU utilization monitoring and Port description
8.
Standards
IEEE 802.1x support
IEEE 802.3x full duplex on 10BASE-T and 100BASE-TX ports
IEEE 802.1d Spanning-Tree Protocol
IEEE 802.1p class-of-service (CoS) prioritization
IEEE 802.1Q VLAN
IEEE 802.3ad
IEEE 802.3 10BASE-T specification
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IEEE 802.3u 100BASE-TX specification
Power Supply
9.
Internal power supply 230 Volt 50Hz input
10.
Mounting
19” Rack mountable
11.
All necessary power cords, adapters, data cables, connectors, CDs, manuals,
brackets accessories, wire managers, etc. will be provided
O. KVM Switch
IP based Keyboard, Video Display Unit and Mouse Unit (KVM) and/or other Control Devices/PCs may be used
for the IT Infrastructure Management for which the necessary consoles/devices shall be placed in the location
earmarked as Administration Area where the Admin staff will be seated. The KVM unit should provide the
following functionalities:

It should be rack-mountable

It should have a minimum of 8 ports

It should support local user port for rack access.

The KVM switch should be SNMP enabled. It should be operable from remote locations.

Should have a 15 inch TFT monitor with built-in touchpad and a movable front panel.

It should support multiple operating system

It should have serial device switching capabilities

It should have dual power with failover and built-in surge protection

It should support multi-user access and collaboration
P. Touch Screen kiosk
Touch Screen Kiosk along with PC having configuration defined for Desktop in Section Q of Appendix IV. The
specifications of Touch Screen are given below:
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
User Interface  Minimum 19” Color Display Monitor with Capacitive / SAW Touch Screen for 19”
LED/ LCD/ TFT display (internal fitting) with life of more than 225 million touches in any one location

LED/ LCD/ TFT should be factory (OEM integrated) with Touch Screen sealed to bezel

Protective features (internally fitted) to prevent damage like anti-microbial coating, glass overcoat
and capacity to withstand scratches, liquids, dust, grease, moisture, liquids etc.

Sensorwith transparent conductive coating or SAW TOUCH technology

Accuracy within 1% of true position

Up to 91.5% +/- 1.5% light transmission

Activation with bare finger

Minimum resolution of the touch screen4096x4096 (touch points) capable of higher resolution with
external controllers

Monitor resolution 1280 x 1024 at 60Hz or better

Touch contact response 10 MS or less

Viewing Angle (Typical)  Horizontal: 160° total Vertical: 170° total

Contrast Ratio of the Monitor 1000 : 1 (Static or Native)

Conversion Speed Up to 200 Touch points per second

Operating temperature -5 to 45 degreecentigrade

Environment Touch screen operation should be unaffected by almost any contaminant, such as dirt,
grease, moisture, water etc.

NEMA sealable

Approvals / Certifications  UL/cUL, TÜV T-Mark. CE/FCC/VCCI/C-Tick (Class B)

Certification OEM certificate for products for standard

Including all drivers for Windows XP, Linux and other Operating Systems

Cabinet Fiber/ Metal Touch Screen Kiosk suitable for provided LED backlit LCD display.

IP 64 rating for front face of monitor at least

Surface scratch- Hardness MoHS 7 or higher to induce a functional failure

Scratch resistance – hard coating to prevent scratches
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Q. System Software specifications

Microsoft development stack and system software have been procured as part of pilot phase. It is
proposed to continue with the same system stack for reasons of continuity and compatibility at all
levels for present phase 2 of NeGP-A. Consolidated list of development stack along with
quantities/licenses ordered and utilized is as under:-
S.No
Part
Number
Item Name
Name
ExpressionStudioUlt
1
4.0 Express Studio Ultimate
NKF-00333 SNGL MVL
ProjectPro
4.0 SNGL MVL
2013
QTY
40
SNGL Project Pro 2013 SNGL
2
H30-04037 MVL w1PrjctSvrCAL
MVL
40
3
H22-02546 PrjctSvr 2013 SNGL MVL
Project Server 2013 Single
1
PrjctSvrCAL 2013 SNGL Project Server Cal 2013
4
5
6
H21-03313 MVL UserCAL
76N-
SharePointEntCAL
03673
SNGL MVL UserCAL
76M-
SharePointStdCAL
01516
SNGL MVL UserCAL
SNGL MVL
40
2013 SharePoint Ent CAL 2013
SNGL MVL
40
2013 Share Point Std CAL 2013
SNGL MVL
2100
SharePointSvr 2013 SNGL Share Point Std Server
7
76P-01524
MVL
8
D87-05994 VisioPro 2013 SNGL MVL
WinSvrCAL
9
R18-04302
2012
MVL UsrCAL
R39-01130
SNGL MVL
WinSvrStd
11
P73-05876
17
Visio Pro 2013 SNGL MVL
40
Windows 2012 Standard
Server
WinSvrExtConn
10
SNGL
2013 SNGL MVL
2012 Windows Server Ext Conn
2012 SNGL MVL
2012
MVL 2Proc
DAC
2100
40
SNGL Windows Server Std 2012
SNGL MVL
211
194
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
SysCtrStd SNGL LicsApk Microsoft System Center
12
T9L-00231
MVL 2Proc
VSUltwMSDN
13
9JD-00050
Standard Edition
ALNG Visual
LicSApk MVL
Studio
87
Ultimate
with MSDN
40
BztlkSvrEnt ALNG LicSApk Bizz talk Server Ent ALNG
14
F52-00379
MVL 1Proc
LicSAPk MVL 1Proc
6
BztlkSvrStd ALNG LicSAPk Bizz talk Server Std ALNG
15
D75-00274 MVL 1Proc
SQLCAL
16
359-00765
17
810-04764
ALNG
LicSApk MVL 1Proc
LicSAPk
28
SQL CAL ALNG SA MVL
MVL DvcCAL
DvcCAL
SQLSvrEnt ALNG LicSAPk
SQL Server Ent ALNG
MVL
License Pak MVL
40
34
SQL SvrEnt ALNG LicSApk Windows Server Std ALNG
18
810-03312

MVL 1Proc
SA MVL
15
All bidders will work out their requirements of system software (Microsoft Platform) in accordance to
their proposed technical solution and quote accordingly. RFP System Software BOQ numbers given at
Table 11 will be used for calculating cost of the bid for comparison purpose with prices already
finalised as part of Phase-1 and as per methodology outlined at 4.19.3 Financial Bid Evaluation. The
requirement of requisite numbers/licenses should therefore be very clearly mentioned by all bidders.

Proposed licensing policy for system software should be clearly indicated by IA in its bid. Bid should
include whether particular software is for open license for software to be accessed by any number of
users, if not, then no. of licenses required for the project. Processor based license may be listed for
RDBMS Server as well as other software as applicable. Licenses for internal and external users, if
required, may be ensured for accessing the application and web server;

This scope of work will also include managing support for these system software for 5 years (proposed
warranty including updates, upgrade & patches) by the selected vendor.

All system software licenses which will be provided by the IA as part of this project shall be perpetual
in nature.
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout

For all system software excluding those installed on Desktops, Software upgrades shall be available
for the duration of first five years. For the 6th to 8th years only software updates including updates for
security patches will be made available. For Desktops, only software updates with security patches
are required for 8 years.
Technical solution based on identified MS System Software:
Should Support Portal server, Web server and Application server / Web Server

Shall Support CAP & SAP development tools.

Should have provision for SSL setup

Shall provide development tools for web application /web parts that support XML and web services.

Shall be with a full IDE like Visual Studio/WSDL/WSIF/Eclipse or IDEA that support development for the
portal server as well as for web application and web services development.

Be able to work with Apache http web server.

Shall support fail-over and load balancing to facilitate future scalability.

Should provide scalability& high availability.

Shall support all industry standard web browser (e.g. Internet Explorer, Netscape, Mozilla, and Chrome).

Shall support DB2 / MS SQL / Oracle DBMS / PostgreSQL / MySQL. Also, all system software shall be
compatible with database platform quoted by the IA

Shall support access by clients residing on different platform e.g. Windows, Linux, UNIX

Shall support industry standards communication protocol and data formats such as HTTP, HTTPS, SSL, XML
and HTML for query and retrieval purposes.

Shall support the web services standards (e.g. SOAP, WSDL, WSRP)

Shall support LDAP compliant directory
General Requirement

Shall allow creation of virtual portals or places that have its own choice of themes, skins, URL, pages, web
application, and page layout

Shall allow creation and import of new templates or themes and must provide tools for template or theme
creation.
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
Shall allow easy manipulation of web application /web parts by administrator or authorized users that
includes minimizing, maximizing, moving, resizing, closing and refreshing of web application /web parts.
Solution shall be configured to integrate with the existing customer applications.

Shall allow administrator and authorized users to create and deploy web application /web parts and share
portlets/web parts with other users.

Shall provide an integrated property broker component by GUI tooling to facilitate inter- web application
/ web parts communication

Shall provide Form-based web application /web parts builders to build portlets/web parts that connect to
various data and application sources without coding.

Shall have a web-based user interface

IA shall design and create the portal system layout and appearance in consultation with the inputs from
the customer project team.
Personalization

Shall be capable of presenting personalized content based on individual user’s profile or role

Shall allow portal administrator to create and assign users to groups; group memberships will in turn
define the content and layout of the portal.

Shall allow users to customize their portal page layout such as, manipulation of web application / web
parts layout, add and remove web application/web parts, change portal themes and skins.

Shall allow users to configure themes, skins and page layout based on the role of the users.

Shall allow users to customize their portal page by selecting the list of available web application / web
parts from the web application / web parts catalogue. The available web application / web parts shall be
readily integrated with the DAC existing applications.

Shall have a catalogue of pre-built or pre-packaged web application / web parts to back end applications,
that is downloadable by administrator and then administrator can install the web application / web parts,
and assign access control to the web application /web parts.

Shall support multi-languages using Unicode. The portal systems shall allow users to select their language
preference and subsequently serve information in the chosen language

Shall support “tagging” feature for Portal pages
Enterprise Application Integration
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout

Shall provide integrated people collaboration features with contextual collaboration (e.g. presence
awareness where visual cues can be associated with a person’s name indicating whether or not they are
online. By clicking on the visual cue, a menu of related actions pop-up to send an e-mail, start a chat
session, etc.).

Shall integrate the People Collaboration with Communities of Practice to provide total collaboration
services.
Communities of Practice

Shall provide built-in Communities of Practice to provide team room collaboration services for the user.
The built-in Communities of Practice service must be incorporated into the portal page, and web
application / web parts must be provided for this purpose.

Shall provide tools to facilitate authorized users in forming communities of practice and purpose around
project practices, staff functions, etc.

Shall authorize user who creates a new Communities of Practice, by default becomes the moderator in
that community.

User shall only require web browser to access all the functionalities in the forum.

Shall have functionality for bulletin board / threaded discussion

Shall have functionality for document library

Shall have functionality for event calendar

Shall have functionality to create private room for sub-group community

Internal and External Web Sites

Shall be able to connect and retrieve web pages from internal and external websites.

Shall be able to connect to external subscription-based web sites using RSS web application /web parts.
Expertise Profile

Shall be able to create expertise profiles for all users

Shall require new user of the portal to enter their particulars into the profile database.
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
Shall identify and recommend subject experts within the organization based on affinity to relevant expert
areas. Provide functionality for user to make queries to expert or online discussion

The system will be able to search any LDAP compliant directory server

Shall provide a user interface for users to enter or amend their particulars and preference setting into the
profile database.
Search

Shall provide internet style search capabilities, such as Free text search, plus (+ ) and minus ( - ) symbols
search, double quotes ( “ ) for phrases search, Specification of trailing wild card character search, etc.

Shall provide result page view including summaries and other relevant metadata. For example, this can
be the author, description, and keywords etc.

Shall allow for categorization of incoming documents using either a predefined static taxonomy, or a
simple rules based taxonomy which can be defined by the user.

Shall apply filter rules for the crawler to determine what pages are to be fetched and indexed and allow
for optionally approve documents before they are added to the collection and the index.
Content Management and Publishing

Shall provide rich text body field for users to author web pages that contain text, tables, images and URL
links without having to code any HTML.

Shall provide features for importing of contents from HTML documents

Shall allow authorized content owners to edit web content within the Portal, to sort and filter content, to
easily locate a web content to be modified

Shall allow content owner to see only those web content that they have access to

Shall provide workflows features that allow users to automate content review and approval process. The
workflow engine must be able to notify users via email alerts.

Shall support scheduled publishing and expiry of contents

Allow users to publish certain contents without workflow processes (e.g. events, news update).

Shall provide features for content management and provide tools to facilitate the creation, publication
and management of content.
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout

Shall integrate with the personalization engine to facilitate content publishing to specific users or user
groups.

Shall provide facility to profile documents or contents, based on meta-data information such as title,
author, date, version, document format, category, keywords, etc.

Shall allow a content to be easily published into multiple places or pages on the portal.

Shall support versioning of content and provide options to view/revert to the previous versions of the
content

Shall provide facility for the archival of contents.

Shall provide facility for published content to be displayed on web browser (HTML) or PDA (WML) natively

Shall provide support for inline-content editing.

Shall have Content Management module to provide end-to-end Web content management , a
collaborative environment making it easy for users of all levels to work together and complete review and
approval workflow processes, Content creation through “what you see is what you get” (WYSIWYG) rich
text editor or by importing from another application (such as word processing) , Built-in content lifecycle
workflow
Workflow

Shall use workflows to control the access to, verification and eventual approval of Web content.

Shall changes an item’s Status from Draft to Published.

Shall allow an item published once it has entered a workflow stage containing a publish action, and when
the selected published date and time has been reached.

Shall changes an item’s Status from Published to Expired which becomes the content is no longer available
on the site.

Shall allow an item to expire once it has entered a workflow stage containing an expire action, and when
the selected expired date and time has been reached.

Shall have the capability to send e-mails when executed. Administrator can create new e-mail actions and
specify who the recipients will be.

Shall select to e-mail approvers, authors and owners. Create a list of other users or groups to e-mail with
a link to the Item to be reviewed included in the e-mail.

Performs a scheduled move to the next stage on a specified date.
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Access Control

Shall restrict access to selected users and groups to the views within an authoring web application/web
parts, the items managed by the authoring web application/web parts, and to elements and pages
displayed within a Web site.

Shall assign roles to both a whole library, and the item types within a library using either an additive or
subtractive methodology.

Shall apply the Manager or Administrator role to the entire library.

Shall apply editor, contributor or user roles to specific item types and deselect the inheritance check-box.

Authentication and Single Sign On

Shall provide a facility to authenticate the users.

Shall support time out features that will automatically log users out after a specified amount of time. This
can be configured by portal administrator.

Shall support integration with standard LDAP directories.

Shall provide built-in single sign-on capabilities that enable users to sign-on once to the portal and
seamlessly connect the users to the enterprise application.

Shall integrate with standard Directory platforms for usage of names and address book user ids and
passwords for authentication purposes

Shall be able to inherit groups available in LDAP Directory names and address book for role based security
and personalization purposes.
Security

Shall provide role based security features.

Shall support object level security (e.g. portlets, pages and etc.)

Shall support document level security

Shall respect and inherit the access control rights imposed by the underlying application, database or
repository when integrate with enterprise application.

Shall provide facility for portal administrator to configure the login attempts and portal time-out.

Shall provide out of the box user account management module to create user id, termination, removal,
change password, change user id, etc.
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout

Shall support encryption such as SSL.
Audit, analysis and reporting tools

Shall provide audit, analysis and reporting tools to track the portal system usage.

Shall be able to track, analyze and generate reports regarding Portal pages hit, Portlets / webparts usage,
Virtual portals usage, User’s usage, Login & logout, Error conditions, Security violations, User account
management, etc.

The audit tools must allow the customer to generate and view report by schedule or ad-hoc.

The audit tools must allow the customer to display report using user ID or IP addresses
Database Server

General Features:
o
RDBMS should have the ability to support 64-bit support for Operating systems
o
Database should support the common standards of ANSI Level SQL99 (SQL3) compliance and SQL99 conform isolation levels.
o
RDBMS should allow the data to be partition uniformly across partitions at the table and/ or index
level.
o
RDBMS should support partition of data
o
RDBMS should provide a technology to order the data in a table by values of multiple dimensions
/ columns and at the same time ensuring that the data’s on-disk format is contiguous at the data
page level (only like dimensional data is placed on a data page).
o
RDBMS should provide an options where all the three above mentioned (database level, table
level and on-disk) type of partitioning / Grouping can be combined together to arrive at hybrid
partitioning / Grouping

Architecture and scalability
o
RDBMS should support multiple processes inside a single instance using many CPUs for a single
query fed by asynchronous parallel tasks e.g. Pipeline parallelism
o
Optimizer of the RDBMS should have an ability to decide upon which degree of parallelism to be
used for a SQL Statement to be used

Query Processing, Execution and Performance
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o
Optimizer of RDBMS should have an ability to get adjusted to suite a workload
o
RDBMS should have ability to physically Group the table on more than one key or dimension at
the same time
o
RDBMS should provide a wizard which can suggest columns that can become dimensions for
Grouping data of that table
o
RDBMS should support pre-fetching of data from a table
o
RDBMS should allow the DBA to control size of memory allocations for buffer pool
o
RDBMS should provide isolation levels which a process can used in order to guard against
interference from other processors.

Manageability
o
RDBMS should have an ability to self-tune its memory parameters dynamically when the
executing workload changes
o
RDBMS should have support to automatically extend storage as needed to a defined limit (or
physical limit) thereby reducing unplanned outage at the database and table space levels
o
RDBMS should have ability to allocate storage from pre-defined disk pools, as needed
o
RDBMS should offer self-tuning backup utility
o
RDBMS should have capability to define automatic database backup for online backup as well as
offline backup
o

RDBMS should support ‘priority aging’ while managing priorities of workloads dynamically
Monitoring
o
RDBMS should have an ability to perform real-time trigger-based monitoring as well as exceptionbased monitoring
o
Monitoring system of RDBMS should be able to capture data at different levels such as database
manager/ instance, database, Statements in application including dynamic SQL, buffer pool, table
space, table, locks, connection, deadlock, transaction
o
RDBMS monitoring system should be able to generate alerts when a certain set threshold is
crossed
o
Monitoring system of RDBMS should be able to generate notifications about alerts
o
RDBMS should allow setting of threshold values for generating alerts or warnings
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
o
Monitoring system of RDBMS should have ability to make recommendations, suggestions about
what action could be taken if a certain threshold is crossed

Security and audit
o
RDBMS should support role based security model
o
RDBMS should ensure that access to database object should always happened using a trusted
authentication mechanism.
o
RDBMS security model should allow the DBA to define exactly who has write access and who has
read access to individual rows and individual columns

o
RDBMS should provide a facility to reveal usage pattern to identify system misuse
o
RDBMS should allow creation of multiple, customized audit policies
XML Support features:
o
RDBMS should users to store XML document in database in its native format
o
RDBMS should support creation of an index on the column of the table which stores XML in its
native format.

Integration server specifications:

o
The integration server must supports a rich set of messaging scenarios:
o
The proposed tool should have provision for secure data transport
o
The proposed tool must provide reliable messaging support.
o
Integration solution must support for routing of failed messages.
Service Oriented Architecture (SOA)
o
The integration server should provide deep support for a Service Oriented Architecture, and facilitate
software development on the SOA model using XML Web Services.
o
Integration server must support XML and SOAP (web services) to provide for services oriented
architecture (SOA).
o
Integration server must support publishing a business process as a Web service
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
o
Integration server must support publishing message schema as a Web service
Enterprise Service Bus (ESB):
o
The integration platform must also be able to provide a comprehensive ESB offering.
o
It should provide an infrastructure that enables the flexible and secure reuse of infrastructure and
business services and the ability to orchestrate existing services into new end-to-end business
processes.
o
Integration server should provide for Application level Single Sign-On service.
Security
o
Integration solution should support security protocols like PKI, X.509,SSL
o
Integration solution should also support Kerberos to authenticate intranet users.
o
Integration solution should support Secure Sockets Layer (SSL).
o
Integration Server must support installation on Windows/ Unix servers.
R. Anti-Virus Solution

Anti-virus for servers & desktop may be provided from the following list of Antivirus OEMs – Norton /
McAfee / Kaspersky / Trend-Micro/Symantec. Anti-virus should provide Internet Security including
three key features – Anti-virus, Anti-Spam , Firewall

Bidders will recommend most efficient AV solution so that it obtains auto definition updates from its
parent OEM servers and distributes them to all servers and end point desktops which reach this
through SWAN. Also all end user desktops should be able to obtain updates directly from AV OEM
severs through internet for next five years.

Should restrict e-mail bound Virus attacks in real time without compromising performance of the
system.

Should be capable of providing multiple layers of defense.

Should be capable of detecting and cleaning virus infected attachments as well

Should support scanning for ZIP, RAR compressed files, and TAR archive files

Should support online upgrade, where by most product upgrades and patches can be performed
without bringing messaging server off-line

Should use multiple anti-virus scan engines during the scanning process
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout

Should support in-memory scanning so as to minimize Disk IO.

Should support Multi-threaded scanning

Should support scanning of a single mailbox or a one off scan.

Should support scanning by file type for attachments

Should support scanning of nested compressed files

Should be capable of specifying the logic with which scan engines are applied; such as the most
recently updated scan engine should scan all emails etc.

Should support heuristic scanning to allow rule-based detection of unknown viruses

Updates to the scan engines should be automated and should not require manual intervention

All binaries from the IA that are downloaded and distributed must be signed and the signature verified
during runtime for enhanced security

Updates should not cause queuing or rejection of email

Updates should be capable of being rolled back in case required

Should support content filtering based on sender or domain filtering

Should provide content filtering for message body and subject line, Blocking messages that contain
keywords for inappropriate content

File filtering should be supported by the proposed solution; file filtering should be based on true file
type.

Common solution for anti-spyware and anti-virus infections; and anti-virus and anti-spyware solution
should have a common web based management console.

Should support various types of reporting formats such as CSV, HTML and text files
S. Audio / Video Streaming Software Specification.

Streaming services: Should have the capability to stream media to all devices from a highperformance HTTP / HTTPS server.

Bandwidth detection: should have capability to select the right bitrate to start streams quickly and
support adaptive bitrate performance.

Stream reconnection: Should ensure that the viewer experience is not affected when connections are
disrupted by continuing to play back from the buffer while the player reestablishes the connection.
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout

Security: Should control access to domains and IP addresses to protect live or on-demand audio /
video streams. Should enable secure video & audio message transport to and from Player compatible
devices. The protocol should support encryption as well as tunneling over HTTP. Administrator should
securely access performance metrics, change configurations, and set alarms through customized
interfaces supporting web services or within custom interfaces and secure administration API.

Bitrate switching: Should have full adaptive bitrate streaming with fast, high-quality switching over
to avoid any stuttering or delays caused by CPU performance or bandwidth limitations.

Seeking:Should allow viewers to navigate video quickly with responsive seeking direct from the Flash
Player buffer, which also reduces server load and increases performance and capacity.

Administration tools: Should monitor the performance of entire server Group from a single interface,
allowing administrator to manage the server and perform operations easily on servers, streams,
sessions, and clients.

64-bit performance: Should maximize server resources with full 64-bit support enabling more
memory cache, better network performance, less disruption, and faster stream starts.

Authentication & Server Audit logs: should control access to the content Streaming Software can
process tokens against separate web services to grant or deny access. Should provide the tools to
track and generate reports on content delivery, server performance, and access using W3C-compliant
ASCII logs.

QoS: Should have the capability to Increase QoS by differentiated services. Administrators can
prioritize network traffic, reducing disruption caused by other network activity.

Dynamic Streaming: Should maintain a steady playback experience without interruption due to
network loss or limited CPU resources.

Mobile and device support: Should have support for full adaptive bitrate live and on-demand video
to smartphones, tablets running operating systems such as Android, BlackBerry, iOS, Windows,
Symbian etc.

Should support windows XP / Windows Vista / Windows 7 / 2003 / 2008 / Linux / Mac OS X based
Operating System.

The system should support different viewing formats viz: using at least Windows Media Player/ Real
Player/ Quick Time Player
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout

Functions of pause, play, and stop should be possible from the PC/ Laptop client.

Should have built in web server providing complete configuration, control and monitoring of the
system.

Should have Ipv6 support
o
Server Side
o
Video Format : MPEG4 / Audio Format : MP3
o
Server side code has to detect the type of platform, browser and embed the compatible
media player.

Client Software :
o
Windows (Internet Explorer Browser) – Windows Media Player ActiveX Control
o
Windows (Firefox)
o
Linux (Firefox) – m player / VLC Plugin
T. Hand Held Device (Tablet) Specifications.
These devices will be used by extension officials in the field for collecting agriculture related information and
data down to the field level and submitting it for collation and analyses. These will also be used for educating
farmers on various schemes, disseminating insects or disease related information to the experts and also
exchanging details about field activities with higher authorities. There for it is essential that these devices
should have following essential features:-
Long Battery life to work in field.
-
Light weight.
-
Inbuilt communication support.
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
-
Should be able to give output in various text, audio and video formats.
-
Should be light in weight and easy to carry.
-
Good GPS and Display
-
SMS and Voice Calling support for demo of Pull SMS, USSD and IVRS
Hand Held Device (Tablet)
Sl. No.
Feature
Specifications
Android 4.4.2 (or higher) out of the box and auto upgradable to higher versions
1
Operating
of Android. Dual boot machines may be offered with Windows, iOS or any other
System
operating system, but compulsorily with Android 4.4.2 (or higher) operating
system.
2
Processor
3
RAM
4
Graphics
5
Display
Quad Core ARM 1.2 Ghz. or higher OR x86 Dual Core 1.6 GHz or better so as to
meet the benchmark score criteria listed below*
Minimum 1 GB DDR3 or higher with at least 40% RAM available to the user on
first boot.
Should support 2D and 3D Graphics
At least 8 inch (diagonal) TFT LCD based Capacitive with Multi Touch Screen with
minimum resolution of 1280x800 pixels, toughened glass with screen guard

6
Connectivity
Built in 3G, GSM, GPRS, EDGE & HSPA, HSDPA, Voice Call, SMS [if voice call /
SMS is not available, a separate feature phone with at least 2.8” colour display
and sufficient messaging and contact storage (200 & 500 respectively) will be
provided free of cost]
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
7
8
Camera
HD
10
Bluetooth v 3.0 or higher

WiFi IEEE 802.11 b/g/n

Micro USB 2.0 or higher

A-GPS or better

Minimum 5 MP Rear Camera with Geo-tagging

Front Facing camera: 1 MP or higher

Minimum 720p/30fps

On board Memory – Minimum 16 GB or higher.

External micro SD slot expandable up to at least 32 GB

Micro USB 2.0 or higher (preferably MHL compliant)

3.5mm Audio Jack

Li-Po battery 6000mAH(if battery capacity is lesser than 6000 mAH, a battery
Video
Recording
9

Memory
Ports
11
Battery
bank of not less than 2000 mAH will be provided free of cost so as to make
the total battery backup 6000 mAH or more)
12
Video
Should support Codec: MPEG4, H.264. H.263, VC 1, DivX, WMV7, WMV8 etc.
Formats
Format: 3GP, ASF, AVI, MP4, WMV, FLV, MKV, Web
11
Audio
MP3, AAC, AC-3, AMR, FLAC, MID, WMA, WAV, OGG; Good quality speakers
12
Sensor
Light, 3D, Acceleration etc.
13
Weight

Less than 400 gm

Google™ Mobile Services including and not limited to

Google Play, Gmail™, YouTube™, Google Maps™, Syncing with Google
14
Calendar™, Google Search, Google+
Pre-Loaded
Applications

Office Automation Software (Document, Spreadsheet, Presentation and PDF)
with editing functionality (editing not in case of PDF)

Audio and Video Player supporting formats mentioned.

Voice and Video Chat Clients
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15
Warranty
16
03 years’ warranty on Tablet and one year on Battery / Battery Bank

Ear phone

Bluetooth headset for voice calling (not needed if a separate phone is
provided)
Accessories
17.
Printing
18

Battery Charger and USB Cable

Folio/Flip cover or a carrying kit in field

User Manual and documentation

Wireless printing without need of installing drivers
(i)
Quadrant score of 7000 or higher OR
Overall
Geekbench 3.0 Score of 325 or higher on single core & 1100 or
performance
higher on multi-core; and
(ii)
An TuTu score of 17000 or higher
* Any other product with a different combination of processor, RAM etc. can also be accepted so long as it
meets the performance requirements as above. However, in that case, component-wise marks will also be
then accordingly adjusted above requisite threshold.
U. Pico Projector
Features




Truly portable – lightweight, and rechargeable
Should be able to work with multiple inputs like USB, VGA, HDMI and video, allows for easy
connection to most analog or digital devices.
Should be able to Project large widescreen images
Should have long battery life to work in the field conditions.
Required Technical Specifications.
Ser.
No.
Features
Specifications
Brightness
Minimum 100 ANSI lumens (standard mode),
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Image size (diagonal)
Minimum 20’’ – 80’’
Resolution
1024x600
Aspect ratio
16:9 / 4:3
Colour Support
24 Bit
Contrast Ratio
1:1000 or higher
Over 20,000 hours in normal mode and 30,000 hours in
LED lamp Life of
economy mode
Minimum 2 Watt RMS each channel with good quality speakers. If
Projector does not have 2 + 2 Watt RMS speakers with good quality
Audio Output Power / Channel
(as assessed by the Committee), external compact speakers will be
provided to give requisite sound output.
HDMI/MHL in, USB2.0 or SD card, 3.5mm stereo jack for supporting
I/O connector
File compatibility
audio output
.docx, .xlsx, .pptx reading capability desirable but not necessary
Photo: JPEG/BMP/PNG
Audio: MP3/WMA/WAV/M4A
Video: AVI/RMVB/MPG/MPEG-4//DIVX/MKV, Video Modes: 480p,
720p, 1080i, 576p
It should be capable of playing pictures and videos through SD card
and USB without any external device. However, if USB / SD Card
playback is not available, a suitable smartphone or any other
Input device Support
playback device will be provided free of cost to enable playing of
videos& pictures through HDMI./ MHL Port / Wireless. Basically, the
Pico Projector should work as an independent unit and be able to play
videos and pictures even without Tablet PC. Internet Display by
connecting to the Tablet PC through HDMI/MHL Port or over wireless
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using Miracast / Ezeecast technology is necessary (while internet is
coming via 3G).
Remote control
Operating temperature
Optional
5°C to 35°C (inside the room and ambient temperature outside from
0°C to 45 °C)
Minimum 2 hr with a minimum of 4000 mAh. If in-built battery not
Battery (Internal)
Total Mass
there, battery bank for 2 hours of operation should be provided.
< 400 grams
Tripod, Power adaptor, HDMI/MHL- USB connector, Lithium-ion
Standard accessories
battery, AV cable, Carrying Case
Warranty
3years for Projector and one
year on Battery / Battery Bank
3. EMS Specifications
Functional and technical requirements:
The Enterprise & Network Management System should be used to manage all enterprise resources with a
solution that encompasses the heterogeneous networks, systems, applications, desktops and databases
present in the system. It should have the capability to consolidate all the information to console with a support
for providing a Web interface. The discovery services in the EMS should discover systems, network devices
and the topology and provide a complete inventory of all visible IT resources. The inventory scanning process
should be able to discover any custom IT resources, such as CSC interface application etc. It should have a
Centralized helpdesk system based on ITIL with call logging, notification, resolution and knowledge base
facility.
Appnomic + SCOM (Microsoft) have been used as EMS in Pilot phase at Central DC Delhi, seven SDCs and for
DRs of all locations at NDC, Pune. EMS is being used for:•
Application Performance management,
•
SLA monitoring &
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
•
Monitoring Helpdesk services to the CAP & SAP users
Bidders will be required to offer EMS solution for carrying out tasks as stated above. They will be required
to integrate their solution with the one already deployed as part of the Pilot phase deployment so that DAC
gets a unified dashboard and monitoring solution of the entire NeGP-A project. Complete information and
assistance to the IA will be provided in this regard by M/S HP Sales India Pvt. LTd, IA for Phase-1 phase
implementation. The bidders will clearly specify the number & cost of licenses required for all DCs – DRs,
integration & configuration charges (if any) with the existing EMS solution and maintaining & running it for
next five years after Go-Live.
Extra Servers, if required for EMS should be supplied by the IA as part of their solution and included in price
of EMS while showing the numbers, configuration and unit prices of such extra Servers separately.
Following are the functional requirements of the proposed EMS solution:
Basic Requirements:

The Service Management solution namely Service desk (incident and problem management), Change,
Asset, Self Service and SLA management should be built on the same platform and leverage the same
common, shared configuration database with a unified architecture. The same platforms should be used
across all modules, requiring no complex integrations to leverage the integrated platform.

The service automation solution should be able to do application provisioning.

Offered solution should provide for future scalability of the whole system without major architectural
changes.

Solution should be open, distributed, and scalable and open to third party integration.
Centralized IT helpdesk for technical and functional support must be maintained to respond to queries and
solve issues of the users.The Helpdesk must be accessible through various communication channels viz.
Telephone, independent web based facility and email. The helpdesk should be able to respond to the
queries/problems in the time limits as specified in Service Level Agreement.
Online Helpdesk system must be deployed at State and would be used for management and support activity.
Service desk is envisaged as a tool that will facilitate the end-to-end service support for NeGP– A users. The
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proposed system should include required hardware and software and should have at least 2 analyst licenses
per State to meet the requirement of NeGP– A Project.
Tasks expected:

Automatic / Manual submission of trouble tickets: Operator should be able to generate the ticket

Ticket mapping and allocation: According to the severity, the ticket should be given the priority level. It
should also map the ticket to the appropriate personnel for the resolution

It should be able to log and escalate user interactions and requests

It should have an updateable knowledge base for technical analysis and further help end-users to search
solutions for previously solved issues

It should support tracking of SLA (service level agreements) for call requests within the call centre through
service types

Helpdesk must be compatible with ITIL standards
Reports expected from the Helpdesk

Status of registered calls with interface using which analyst can inform the status to users over phone.

Historical report indicating number of calls, time to resolve, status etc. for a specified period of time
IT Service Management

The Solution should display the complete ITIL process flow for Incident, problem, Change and release
Management

The solution should have Service Management Process Model in built based on ITIL v3 best practices.

At each stage in the cycle of the incident, the system should prompt users on the status and the missing
information that is required to complete the flow

In case any process step is missed, the system prompts users to complete that step before they move to
the next step
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
Solution should support reporting on the process flow to allow management to understand how
organization is performing in terms of process adherence

Solution should support multi-tenancy with complete data isolation as well as with ability for analysts
based on access rights to view data for one, two or more organizational units.

It should be possible for L1 to view the ‘Asset Details of a selected Asset’ from within the ticket

Should provide relationship viewer within the ticket. The relationship viewer should display the
dependencies and impact relationships to other assets and users.

Solution should automatically provide solutions from the knowledge base.

Operator should be able to view detailed configuration of a selected asset (Eg– amount of CPU, RAM, Disk
Space, IP address, software installed, software used etc).

The solution should be bundled with a tool that will allow administrators to customize the GUI using a
point-and-click interface to add and change forms, objects, and fields in forms

Business processes would be both simple & complex and would involve workflows with approval, rejection
at different levels. Rejected applications can be reconsidered for approval and vice versa.

Workflow engine must support simple and complex workflows and should be able to perform notification
via email, SMS and should have provision to interface with other communication modes. The solution
should provision the administrator to create new or modify existing workflow by using actions like set
fields, push fields, SQL query etc.

Provide the ability to develop workflow for data level operations like record create, update, modify and
delete operation. Same workflow could be executed for both Window and Web client.

Provide option for approval engine so that any customized applications developed could incorporate the
hierarchy, role based, level based, ad-hoc approval structure. Include notification and escalation capability
if approval is not performed.

The solution should provide the functionality of executing searches to the entire database. It should be
possible to provide query criteria using AND, OR conditions. This allows the users to create and view
workflows/reports based on their needs rather than using only the set of workflows/reports provided out
of the box.

Incident/Problem Management
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o
Flexibility of logging incidents via various means – web interface, client interface, phone, auto
integration with EMS tools
o
Service Desk solution should allow detailed multiple levels/tiers of categorization on the type
of incident being logged.
o
Service Desk solution should provide classification to differentiate the criticality of the
security incident via the priority levels, severity levels and impact levels.
o
It should allow SLA to be associated with a ticket based on priority, severity, incident type,
requestor, asset, location or group individually as well as collectively.
o
Solution should support fast service restoration leveraging previous incident data
o
It should be possible for L1 to view the ‘Asset Details of a selected asset’ from within the
ticket.
o
The health view should be consistent across platform (Windows & flavors of UNIX / Linux)
o
Should support automatic assignment of ticket to the right skilled resource based on business
priority Ex – Database crash issue need not be assigned to an L3 DBA unless the business
service is completely down.
o
Asset causing the business failure and business service that has failed should be automatically
related to the ticket.
o
It should be possible to architect a decentralized service operations (across OS, database and
application versions).
o
Should be able to implement a Follow the sun support
o
Should be able to consolidated view/reports across locations while maintaining localized
views/reports.
o
For integrations with other EMS/NMS tools, various options for integration should be
provided – APIs, web services, SDKs.
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o
It should have an updateable knowledge base for technical analysis and further help endusers to search solutions for previously solved issues. Should support full text search
capabilities.

Change Management
o
Should support Change Impact and change collision detection based on affected Cis from
CMDB
o
Solution should provide for Change Calendar with periodical views
o
Should support self-service change request and fulfillment with standard change requests via
service catalog
o
Should support Incident & problem driven change-release-deployment activities. End to End
Release Management workflows should be supported with in-built rollback capabilities
o
Should support unified change and release tools (planning, risk assessment, scheduling, and
execution tools) for complete enterprise across applications, etc

Asset Management
o
Should manage complete lifecycle starting with the initiation of the procurement through to
retiring and (if applicable) harvesting unused software.
o
Should be integrated with Service Desk for maintenance and support of assets
o
Should be integrated with Change Management for deployment, changes.
o
Use the same data model and normalization, federation capabilities of CMDB to manage asset
data ensuring data standardization across enterprise.

o
Should support IT Business Management data and metrics to manage asset lifecycle
o
Should support Integration with supplier, SI, contract, etc data
Service Level Management / Monitoring
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o
The SLA Monitoring function of the EMS is by far the most important requirement of the
Integrated Project. This is on account of the fact that commitment of the projects to the
citizens is dependent on an effective and continuous monitoring of the timelines within which
citizens are served at the Portal or CSCs. Equally important from the point of the IA is that the
payments by GoI on account of the performance are linked to a measurement of the monthly
averages of SLA parameters. In this context, the SLA Monitoring component of EMS will have
to possess the following capabilities:

EMS should integrate with the application software component of portal software that measures
performance of system against the following SLA parameters:
o
Response times of Portal;
o
Transaction handling capacity of application server in terms of number of concurrent
connects;

o
EMS should compile the SLA metrics laid down in the RFP;
o
Have a consolidated, automated graphical report for SLA compliance with ability to drill down
to reason for non-compliance”
o
Manage service levels for delivery and support of business services
o
Fast, repeatable process for defining and capturing service level measurements
o
Near Real-time visualization of service level target along with agreement compliance data
needs to be provided
o
Deliver service level information and alerts directly to IT Operations and Service Support
consoles
o
Should support compliance and cost trending to assist in identifying areas for process and
operational improvements
Service Request Management
o
Should support single service catalog for request able services, spanning both IT and non-IT
domains
o
Should provide for Service Requests Workflows and Fulfillment definitions for commonly used
IT/non-IT services.
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
o
Catalog based on User profile (User would be internal employees at Center and State , IT staff
, NIC Development team etc)
o
Various types of Customer profiles are supported, for ex: Gold, Platinum, Silver
o
Integrates with any underlying service management for request fulfillment
o
Ability to load dynamic information based on the field chosen
o
Ability to position both Custom-made and Standard Requests
o
Should send notifications to Customers based on the status
o
Should have the ability to extend and create new service request
o
Should have predefined catalogues that cover specific use cases
o
Should be completely web based and should be accessible from an portal
o
The services should be integrated to SLAs and should be auto measured for adherence.
Reporting
o
Should provide for Reports for Service Support and Service Delivery processes through a
unified portal for both CAP & SAP.
o
Should have ability to have a consolidated view of data collected from different types of
operations (Eg– SLA compliance for a selected service, it’s dependent SLAs, OLA and UPCs, it’s
changes by priority, open incidents by priority and status, it’s assets and individual asset
compliance, patches installed and compliance to patches etc) and displayed in a universal
portal
o
Provide users (based on role) to drill down to specific report/data on a need basis
o
Provide detailed reports on a specific area as per the need of the user
o
Provide ability to set thresholds on reports values and take automated actions (Eg– at any
point of time not more than 10 critical incidents should not be in open status for billing
service, if it does send an email report to billing service owner and SLA manager. If
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
consolidated availability of billing service is < 98% for more than 30mts, send an email to SLA
manager.”
o
Ability to create custom KPI metrics and scorecard/compliance reports that are updated
automatically
o
Single dashboard provides the as-is scenario by consolidating the data across the CAP & SAP
o
Should automatically compute and apply the math as per the business service
o
Should support and Correlate KPIs from multiple disciplines
o
Should support top down dashboards with drill down capabilities into detailed information.
o
Should support multiple views with flexible structure along with role based access
W. Line Interactive UPS 650 VA/1KVA Specifications
Sl. No.
Specifications
Required
Capacity
650 VA
Technology
DSP based, PWM using MOSFET / IGBT (indicate the
make, capacity and other technical details of the
MOSFET/IGBT/DSP)
CE or equivalent certificate with quoted Model No
specified on it.RoHS certificate for the product. Quality
Standards: ISO 9001: 2000 /2008/ ISO 14001
A
MAINS MODE
AC INPUT
1
Voltage
140 to 270 Volts
2
Frequency
50 Hz ± 3 Hz
AC OUTPUT
1
Voltage window
230 ± 8% (with AVR)
2
Frequency
As on Mains
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
B.
INVERTER MODE (Output)
1
Voltage Regulation
230 ± 3 % (on battery)
2
Frequency
50 ± 0.5 Hz
3
Load Power Factor
0.8 (Lag) or better
4
Output Load Capacity
500 Watts (or more)
5
Overload capacity
At 120% load, Minimum. 2 min.
6
Waveform
Sinewave / Modified Sinewave
7
Total Harmonic Distortion
< 8%
8
Overall Efficiency
≥ 85% (on full rated capacity of UPS at 0.8 load PF)
Battery Bank
1
DC Bus Voltage
2
BATTERY
≤ 48V
Sealed Maintenance Free (VRLA)
3
Battery VAH Capacity (minimum) 950 VAH for 650 VA and Minimum 1800 VAH for 1
KVA Line Interactive UPS.
4
Battery End Cell Voltage
10.5 V
5
Battery Bank Recharge time
≤ 8 hrs. (to 90% capacity after discharge into a full load)
6
Suggested Make of battery
Reputed Brands like CSB, Panasonic, Quanta and Exide
complying with JIS C 8702-1:2009 or IEC 60896-21
7
Battery Cabinet
Battery cabinet matching to the UPS cabinet (preferably
single cabinet for battery and UPS)
PROTECTIONS
1
Short Circuit
Electronic current limit on inverter mode/ MCB
protection on Mains mode
2
Surge / Spikes
Through Line Filters
3
DC under voltage
Yes
4
Overload
Yes
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DISPLAY
LCD / LED Display
1 UPS Status
2 Load Status
3 Battery Status/ Low Battery
4 Battery bar graph to Display parameters
ALARMS
1 Mains failure
2 Fault conditions
3 Low battery
OTHER FEATURE
Generator Compatibility should be provided.
Warranty, AC Output
SOCKETS & Input Cable
Minimum 4 Nos. (230V/ 5A ISI mark) sockets
Input Cable of at least 1 meter
Warranty
Warranty: Five years On-site warranty on UPS and five
years warranty on SMF battery (Warranty on battery
as per Note 1 below after configuration of 5 KVA UPS)
Note: Battery backup in case of UPSs to be supplied to locations other than Blocks / Sub-Divisions will be half compared to
the figure given above. Thus, the VAH needed in such cases will be 475 VAH or higher depending on design of UPS and
combination of batteries supplied. In case of State HQ, Training Centres and Universities, online UPS will be provided with
following specs. Overall price comparison will be done after considering prices and numbers given in the RFP. Thus, following
four types of UPSs shall be considered for price comparison purposes.
1. Line Interactive : 14808 (Line Interactive with full back up as above)
2. Districts: 2796 (Line Interactive with half backup compared to above)
3. State / Training Centres / Labs: 295 (Online UPS)
4. Line Interactive 1 KVA : 29
S.
PARAMETERS
SPECIFICATIONS
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
No.
1
Capacity
BatteryBackup
General
InverterTechnology
TotalHarmonicDistorti
on
(THD) Voltage
2
3
Noiselevel
OperatingTemperatur
e
CrestFactor
Humidity
OutputWaveForm
ColdStartfacility
Cooling
Input
5kVA
120Minutesat fullloadforallthecapacities
PulseWidthModulation(PWM)usingIGBTs,double conversion
<3%for100%linearload
<5%for100%non-linearload
Lessthan55db LowNoisecoolingFanmustbeused
0º-40ºC
Notlessthan3:1 on fullnon-linearload
Upto95%non-condensing
PureSinewave
Required
Aircooled
05KVA(SinglePhaseAC)
VoltageRange
FrequencyRange
InputPowerFactor
4
5
6
7
8
9
Distortion
Compatibility
Output
Voltage
Regulation
Frequency
Efficiency
OverallEfficiency
InverterEfficiency
OverloadCapacity
LoadPowerFactor
TransientResponseTim
e
Protection
160VACto270VAC
50±3Hz
0.9orbetterat full outputloadleadingtoUnitywith
automaticpowerfactorcorrection(APFC)
Lessthan5%
D/Gset
230VAC+1 %,singlephase
Lessthan+1%inthefollowingconditions
1. Noloadto fullload/Fullloadtonoload
2. 0.6lagtoUnityPFload
3. DuringEntireBackuptime.
4. CompleteInputVoltageRange
(a)50Hz+ 0.5%
80%orbetteron ratedfullloadof0.8PF &230V, 50HzAC output
90%orbetteronratedfullloadof0.8PF&230V, 50HzAC output
110%for2min.&125%overloadfor30sec.
0.8lagging
For100%loadchange,outputmustremainwithin
±1%andrecoverywithin20ms.
Requiredfor:
ShortCircuits
OverLoading
OverTemperature
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Inputlow/highvoltagecontrol
DClow/highvoltagetrip
10
11
BatteryBankDetails
BatteryType
BatteryMake
Batteryrechargetime
(aftercompletedischarg
eto
100%charge)&charge
rating
BatteryCutoffvoltage
duringbackup
BatteryCapacity
CapacityofUPS
UPSHousing
12
L.C.D.meter
13
Indications
14
AudibleAlarm
15
Switches
16
OutputConnection
SealedMaintenanceFree(VRLA)
Reputed Brands like CSB, Panasonic, Quanta and Exide complying with JIS C 87021:2009 or IEC 60896-21
Batteryrechargetimeshouldnotexceed8hoursand
chargershouldbecapabletochargebatteryonC10 rating.
Notlessthan10.5V
MinimumRequiredVAHBankforgivenBack-upTime
120 minutes, 13728 VAH
PowdercoatedUPScabinetshouldofminimum1mm
thickofgoodqualitysteelsheetandshouldbefree fromsharpedge,scratches,nicks,&
bursetc.Cabinet shouldconformtoall protectionrequirements.
Tomeasureandmonitorinputvoltage,outputvoltage,outputcurrent,DCcurrent,DCv
oltage,input/ outputfrequency
Mainson
LoadonBattery
Inverter
Batterylevel
Loadlevel/Current
Inverteroverload
OverTemperature
Mainfailure
Batterylow
InverterOverload
MainON/OFFMCB
BatteryON/OFFMCB
Inverterpushbuttonwithreset.
O/PTerminalsofstandardqualityshouldbeprovided
inall
capacityofUPSabove5kVA.03Nos.of5/15A/230VfemaleISI/IECMarksocket
shouldalso
beprovidedinadditiontotheO/PTerminalsinall
below5kVAUPSSystems.
17
InputIsolation
TransformerInbuilt
GalvanicIsolationthroughTransformer(outputside)
18
Static&ManualBypass
Required
Note:
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
1. The set of batteries proposed to be supplied for Line Interactive and online UPSs will have to be replaced
at least once on an average during the 5 years project period. The DAC shall pay for any additional batteries
required beyond the first set of batteries replaced during the project period of 5 years. Thus, on the whole,
IA will be required to replace as many sets of batteries free of cost as is the total number of UPSs. The
Department can ask for these batteries free of cost to the extent these are not supplied as a replacement
during AMC period.
2. UPS prices will be quoted in 2 parts viz. UPS machine and batteries. For Bid Evaluation purpose aggregate
value of both these components will be taken. In order to minimize speculation regarding prevalent Lead
prices at the time of supply of 2nd set of batteries, it will be assumed that 70% of battery comprises Lead.
Thereafter, variation of up to 4% as per London Metal Exchange Metal Index will need to be absorbed by
the IA and any increase or decrease beyond this range of 4% will be to the account of DAC in keeping with
the formulation given above.The price variation will be appliedon half yearly basisby amending the
following commonly used formula suitably to account for above mentioned stipulations suitably:-
{F x Ah x N x (Lead (a) –Lead (b)) }
Price of next half year = ------------------------------------- + Pp
100
F Factor of increase /Decrease in rupees /Ah per 2V Cell. For SMF batteries, F = 0.22
Ah Capacity of Ah
N No of cells =6 (for 12V batteries)
Lead (a) Lead Price in US$ at LME average for the half year in which the rate quoted
Lead (b) Lead Price US$ at LME average for the half year
Pp Price in existing half year
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Appendix V – Forms & Formats
A. Declaration regarding clean track record
To,
Director (IT)
Department of Agriculture and Cooperation
Ministry of Agriculture
New Delhi
Sir,
I have carefully gone through the Terms & Conditions contained in the RFP Document regarding
Selection of System integrator for NeGP-Agriculture in States/Uts for Phase 2 of the project.
I hereby declare that my company is not currently debarred/black-listed by a Government / Semi
Government Organization. I further certify that I am competent authority in my company &have been
authorized to make this declaration.
Yours very truly,
Name: _______________________
Designation: _______________________
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Company: _____________________
Address: ______________________
B. Certificate for satisfactory work from reputed clients
(To be submitted in the letter head of client)
This is to certify that M/s ……………………….………… has undertaken satisfactory work related to IT Project
……………………….…… valued at Rs.……………………… located at ……………………..on our behalf. It is further certified
that M/s ………………………. Has completed the IT Project within the stipulated time frame of ………………... and
the Project is running satisfactorily as per the conditions stipulated in the SLA.
(Note: Last line may be deleted in case of ongoing works).
Date:
Signature
Place:
Name:
Designation:
Stamp:
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C. NeGP-A Open Forum: Format for Queries
S. No
Company
Page No.
Clause No.
Observations
Suggestions
Name
1
2
3
4
5
N
Note:
Queries from the prospective bidders will be accepted by DAC in this format only. Queries sent
to DAC in some other format will not be accepted by DAC.
DAC
230
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
D. Pre-Qualification Compliance
S. No.
Pre-Qualification Criteria
Supporting document
Reference
E. Technical Bid Form
[Date]
To,
Director (IT)
Department of Agriculture and Cooperation
Ministry of Agriculture
New Delhi
Dear Sir,
Ref: ‘Selection of Implementation Agency for Supply, Installation, Commissioning, Training, Operations &
Maintenance of Hardware & Networking Components and System Software Databases & other software
procured under this project in States/Uts.
DAC
231
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
1. Having examined the tender document, the receipt of which is hereby duly acknowledged, we, the
undersigned, offer to provide the IT services as required and outlined in the RFP for NeGP– A Phase 2
solution for Department of Agriculture and Co-operation (DAC). To meet such requirements and provide
such services as required are set out in the tender document.
2. We attach hereto the tender technical response as required by the tender document, which constitutes
our bid.
3. We undertake, if our bid is accepted, to adhere to the implementation plan (Project schedule) put forward
in the RFP or such adjusted plan as may subsequently be mutually agreed between us and DAC or its
appointed representatives.
4. If our bid is accepted, we will obtain the Unconditional Performance Bank Guarantees in the format given
in the tender document issued by a Scheduled Commercial Bank in India, acceptable to DAC.
5. We agree for unconditional acceptance of all the terms and conditions set out in the tender document
and also agree to abide by this tender response for a period of SIX (plus ONE) MONTHS from the date
fixed for tender opening and it shall remain binding upon us with full force and virtue, until within this
period a formal contract is prepared and executed, this tender response, together with your written
acceptance thereof in your notification of award, shall constitute a binding contract between us and DAC.
6. We confirm that the information contained in this bid or any part thereof, including its exhibits, schedules,
and other documents and instruments delivered or to be delivered to the DAC is true, accurate, and
complete. This bid includes all information necessary to ensure that the Statements therein do not in
whole or in part mislead DAC as to any material fact.”
7. We agree that you are not bound to accept the lowest or any tender response you may receive. We also
agree that you reserve the right in absolute sense to reject all or any of the products/ service specified in
the tender response without assigning any reason whatsoever.
8. It is hereby confirmed that I/We are entitled to act on behalf of our corporation/company/
firm/organization and empowered to sign this document as well as such other documents, which may be
required in this connection.
DAC
232
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Dated this Day of 2015
(Signature)
(In the capacity of)
Duly authorized to sign the Tender Response for and on behalf of:
(Name and Address of Company)
Seal/Stamp of bidder
Witness Signature:
Witness Name:
Witness Address:
F. FinancialBid Form
[Date]
To,
Director (IT)
Department of Agriculture and Cooperation
Ministry of Agriculture
New Delhi
Dear Sir,
DAC
233
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Ref: ‘Selection of Implementation Agency for Supply, Installation, Commissioning, Training, Operations &
Maintenance of Hardware & Networking Components and System Software Databases & other software
procured under this project’ for States/Uts.
1. Having examined the Tender Document, the receipt of which is hereby duly acknowledged, we, the
undersigned, offer to provide the IT services as required and outlined in the RFP for NeGP– A Phase 2
solution for Department of Agriculture & Co-operation (DAC) for all remaining States &Uts. To meet such
requirements and to provide services as set out in the tender document following is our quotation
summarizing our financialbid.
Total Cost of the Solution
INR
(Amount in Words)
Part A
Part B
2. We attach hereto the financialbid as required by the Tender document, which constitutes our bid.
3. We undertake, if our bid is accepted, to adhere to the implementation plan (Project schedule) put forward
in Section 6.3 of the RFP or such adjusted plan as may subsequently be mutually agreed between us and
DAC or its appointed representatives.
4. If our bid is accepted, we will obtain Unconditional Performance Bank Guarantee in the format given in
the tender document issued by a PSU bank in India, acceptable to DAC for a sum equivalent to 20% of the
total price as quoted in our financialbid of the tender document for the due performance of the contract.
5. We agree for unconditional acceptance of all the terms and conditions in the tender document and also
agree to abide by this tender response for a period of SIX (plus ONE) MONTHS from the date fixed for
tender opening and it shall remain binding upon us, until within this period a formal contract is prepared
and executed, this tender response, together with your written acceptance thereof in your notification of
award, shall constitute a binding contract between us.
6. We confirm that the information contained in this bid or any part thereof, including its exhibits, schedules,
and other documents and instruments delivered or to be delivered to the DAC is true, accurate, and
DAC
234
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
complete. This bid includes all information necessary to ensure that the Statements therein do not in
whole or in part mislead the DAC as to any material fact.
7. We agree that you are not bound to accept the lowest or any tender response you may receive. We also
agree that you reserve the right in absolute sense to reject all or any if the products/ service specified in
the tender response without assigning any reason whatsoever.
8. It is hereby confirmed that I/We are entitled to act on behalf of our corporation/company/
firm/organization and empowered to sign this document as well as such other documents, which may be
required in this connection.
Dated this Day of 2015
(Signature)
(In the capacity of)
Duly authorized to sign the Tender Response for and on behalf of:
(Name and Address of Company)
Seal/Stamp of bidder
Witness Signature:
Witness Name:
DAC
235
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
7.1 Performance Bank Guarantee Template
[Date]
To,
Director (IT)
Department of Agriculture and Cooperation
Ministry of Agriculture
New Delhi
Dear Sir,
Reg: Unconditional Performance Bank Guarantee for Agriculture MMP at Department of Agriculture and
Cooperation, New Delhi
1. Whereas M/s. ______________________ (hereinafter called “CONTRACTOR”) has supplied
______________ (as per Bill of Material Specified in this Document) as per agreement/supply
order No.___________ dated ___________ signed between the Department of Agriculture & Cooperation – DAC (hereinafter called “Client”) and them and as per the agreement/supply order
the M/s. ___________________ is supposed to furnish Performance Security for providing the IT
Services in Development, Implementation and Maintenance of NeGP
at DAC.
DAC
236
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
2.
NOW THEREFORE KNOW ALL THE MAN THESE PRESENTS THAT WE, __(Bank
Name)__________________ having its Head Office at ________________________(hereinafter called “the
Bank”) are bound up to the Client in the sum of Rs.________/- (Rs.______ ______________) only) for which
payment will and truly to be made to the said Client, the Bank binds itself, its successors and assignees by
these presents.
3.
The Bank further undertakes to pay to the purchaser up to the above amount on receipt of its first
written demand, without the Client having to substantiate its demand. The Client’s decision in this regard shall
be final and shall not be called upon to question under any circumstances. The Bank Guarantee will remain in
force up to ______. However, its validity can be got extended before _________ solely at the instance of the
Purchaser. This clause shall remain valid not withstanding anything else contained to the contrary in this
document.
4.
Our responsibility under this guarantee is restricted to Rs.________/- (Rupees
________________________) only and it will remain enforce up to _____________ unless a demand in
writing is received by the bank on or before __________, all your rights under the said guarantee shall be
forfeited and we shall be released and discharged from all the liabilities there under.
5. This guarantee will remain in force up to <date of validity> and any demand in respect thereof should reach
the Bank not later than the specified date/dates. However, notwithstanding anything else contained to the
contrary in this Guarantee, if the implementing agency does not submit the fresh performance bank guarantee
(as per required schedule and amount) till 15 days before expiry of this performance bank guarantee, the
Purchaser may either forfeit the EMD or ask the Bank to extend validity of the Bank Guarantee. In the latter
situation, the Bank shall comply with such a request of extension.
6.
Sealed with the Common Seal of the said Bank this ______ day of _____, 2015.
In witness whereof the Bank, through its authorized officer, has set its hand and stamp on this _______ day
of ______, 2015
for Bank ____________
DAC
237
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Witness
Signature
Name
M/s.____________ (complete address)
Note: This guarantee will attract stamp duty as a security bond.
A duly certified copy of the requisite authority conferred on the official/s to execute the
Guarantee on behalf of the bank should be annexed to this guarantee for verification
and retention thereof as documentary evidence.
G. Format for Client References
Format for Client References
S. No
i.
ii.
iii.
iv.
v.
vi.
vii.
Detail
Project 1
Project 2
Project n
Name of Customer Organization
Country
Government / Non-Government
Client Contact Particulars
Name
Designation
Email
DAC
238
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
viii.
ix.
x.
Phone
Fax
Mailing address
DAC
239
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
H. Format for Providing Citations
Format for citing relevant past projects – Details
S. No
Item
Details/ Guidelines
Attachment Ref. No. (if
any)
General Information
1
Customer
Name/Government
Department
2
Name of the Contact Person and
Contact details for the project
Brief description of scope of project
Size of the project
3
Contract Value of the project (in Provide particulars on
crores)
contract value assigned to
each major phase and
milestone. Also give details
on transaction based
payment if any
4
Total
cost
of
the
services
provided (by the Bidder)
5
Total Cost of services (provided
by the Ias, if any)
DAC
240
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
6
Please provide copies of Work
Order
or
Certificate
Completion
for
of
completed
projects from Authorized officials
in the Government Departments/
Client
Project Details
7
Name of the project
8
Start Date/End Date
9
Current Status (work in progress,
completed)
10 Contract Tenure
11 No. of locations
12 Man-month effort involved
13 Type
of
Project.
Portal
ERP/other applications
/ Provide scope of the
project, highlight Key Result
Areas expected and achieved
DAC
241
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
14 Solution architecture employed & Describe the architecture in
core Components
detail covering overall
framework as well as various
building Blocks.
Integration of various kinds of
hardware, software and
network systems / solution
Components covered by
project scope
15 Scope of Service Delivery system
Provide details on different
kinds of services delivered
using the system and extent
of coverage in terms of target
population
16 Scope of managed services. Data List the various services with
digitization
and
migration, a brief description of each
document conversion, data entry, highlighting the nature,
front office functions handled, complexity, uniqueness and
non – technical support functions the like
17 Start
date
of
steady
State If there have been sub
operations & contract tenure
milestones as part of the
contract (Such as Pilot,
Rollout etc.) highlight the
same
DAC
242
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
18 Development, rollout & steady Provide details in a tabular
State phases. Effort in person form
months in each phase, number of
average / peak people in each
phase
19 Number of concurrent users
This should correlate to
actual users of the solution.
Not portal visitors. Give a brief
description of the kind of
services and transactions
20 Tools
design,
deployed.
Modeling, Give names of the tools
development, testing, employed
project management, EMS
highlights
and
provide
regarding
the
efficacy of the tools
Note: Please provide the supporting documentation related with work orders and completion certificates.
DAC
243
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
I. Format for Overview of Roles of the Implementation Agency (OEMs)
S. No.
Name of Implementation Agency
Task Assigned
Note: Teaming agreements with OEMs to be made available
DAC
244
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
J. Format for Staffing Plan
Professional Staff
S. No.
Name
of Task Assigned
Proposed Position
Resource
Amount of time to be
devoted(in months)
Support Staff
S. No.
Name
of Task Assigned
Resource
Proposed Position
Amount of time to be
devoted (in months)
DAC
245
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
K. Format for CVs of the Key Professional Staff
1
Proposed Position
2
Name of the firm
3
Name of staff
4
Date of Birth
5
Nationality
6
Key Qualifications
7
Languages
8
Employment record
9
Roles & Responsibilities Handled
10
Similar Experience of working on similar / E-Governance
project.
Project 1
Details
Project 2
Details
11
Amount of time dedicated on Project (in months)
12
Training & Certifications
DAC
246
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
L. Format for Work Schedule (State wise)
S. No.
Activity
Months
1
DAC
2
3
4
5
6
7
8
n
247
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
M. Bid Security Form
FORMAT OF BID BOND (EMD)
Whereas ……………………. (Hereinafter called “the Bidder”) has submitted its bid dated…………… for the supply
of …………. Vide Tender No. ……………………….. dated …………… KNOW ALL MEN by these presents that WE
……………………. OF ………………. Having our registered office at ………….. (hereinafter called “the Bank”) are bound
unto Department of Agriculture and Cooperation (DAC) (hereinafter called “the Purchaser”) in the sum of Rs.
………………… for which payment will and truly to be made of the said Purchaser, the Bank binds itself, its
successors and assigns by these present.
THE CONDITIONS of the obligation are:
i.
The Bidder withdraws their Bid during the period of Bid validity specified by them on
the Bid letter form
ii.
During the bid process, if a Bidder indulges in any such deliberate act as would
jeopardize or unnecessarily delay the process of bid evaluation and finalization. The
decision of the Purchaser regarding forfeiture of the Bid Security shall be final & shall
not be called upon for question under any circumstances
iii.
Violates any of such important conditions of this RFP document or indulges in any
such activity as would jeopardize the interest of the DAC.
iv.
Bidder does not respond to requests for clarification of their Bid
v.
Bidder fails to co-operate in the Bid evaluation process, and
vi.
In case of a successful Bidder, the said Bidder fails:

to sign the Contract Agreement in time; or

to furnish Performance Guarantee, in accordance with the instruction to
bidders
DAC
248
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
The decision of the Purchaser regarding forfeiture of the Bid Security shall be final & shall not be called upon
question under any circumstances.
We undertake to pay to the Purchaser up to the above amount upon receipt of its first written demand,
without the purchaser having to substantiate its demand, provided that in its demand, the purchaser will note
that the amount claimed by it is due to it owning to the occurrence of any of the above conditions, specifying
the occurred condition or conditions.
This guarantee will remain in force up to and including THIRTY (30) days after the Period of bid validity and
any demand in respect thereof should reach the Bank not later than the specified date/dates. However, if the
Bidder agrees to extend validity of its Bid but does not commensurately extend validity of the EMD till 15 days
before original expiry of the same, the Purchaser may either forfeit the EMD or ask the Bank to extend validity
of the Bank Guarantee. In the latter situation, the Bank shall comply with such a request of extension.
Signature of the Bank Authority
Name
Signed in Capacity of
Name & Signature of witness
Full address of Branch
Address of witness
Tel No. of Branch
Fax No. of Branch
DAC
249
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
N. Technical Compliance Form
Component
Specifications as per RFP
Specifications/Details/Make/
Model of components
offered by the Bidder
Qty.
Servers for Mandis
OS for Mandi Servers in
States
29
As per specification in
Appendix IV-L
29
Microsoft Windows Server
2012 Std.
10
As per specification in
Appendix IV-H
10
As per specification in
Appendix IV-H
08
As per specification in
Appendix IV-G
Servers
Web Server
Application Server
Database Server
Database server with
SPEC rating of 1350
02
Management Server
Audio Video Streaming
Server
As per specification in
Appendix IV-G
10
As per specification in
Appendix IV-G
10
As per specification in
Appendix IV-H
10
As per specification in
Appendix IV-H
10
As per specification in
Appendix IV-H
10
As per specification in
Appendix IV-F
6
As per specification in
Appendix IV-I
Portal Server
DNS / LDAP Server
Blade Chases
SAN Storage
DAC
250
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Server Farm Access
Switch
Access Switch for Users
(24 Ports)
Fiber Channel Switch
for SAN (SAN Switch)
10
As per specification in
Appendix IV-C
10
As per specification in
Appendix IV-D
6
As per specification in
Appendix IV-B
2
As per specification in
Appendix IV-E
10
As per specification in
Appendix IV-O
10
As per Telecommunication
Infrastructure Standards
Server Load Balancer
KVM Switch 8 port
Rack / passive
Component
System software at
SDCs
As per specification in
Appendix IV-Q
Microsoft Biztalk
server 2013 Standard
Edition
Microsoft BizTalk Server
Version 2013 (per 2 core)
*License quantity to be
calculated as per HW
configuration of Application
–Integration server offered
20*
Microsoft Windows
Server 2012 Std ( per 2
Proc)
MS Windows Server 2012
Std. (2xProc)
70
Windows Server
External Connector
10
Share Point Portal
Server
10
Microsoft Web Server
External Connector
MS SharePoint Server 2013
SQL Server 2014
Enterprise Edition (per
2 Core)
10*
SQL Server 2013 Enterprise
(per 2 core) *License
quantity to be calculated as
per HW configuration of DB
server offered
DAC
251
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
EMS (As per solution
offered)
As per specification in
Appendix IV-V
DC- DR Replication (As
per solution offered)
As per DC-DR Solution by
bidders
DRCs of States
Data Base Server
Application Server/
Portal/ Web Server
Rack / passive
Component
10
As per specification in
Appendix IV-B
22
As per specification in
Appendix IV-H
3
As per specification in
Appendix IV-H
3
As per specification in
Appendix IV-F
Blade Chases
System software at
State DRCs
As per specification in
Appendix IV-Q
Microsoft Windows
Server 2012 Std ( per 2
Proc)
MS Windows Server
Standard
32
Application Server
Integration
20*
Microsoft Biztalk Server 2013
Std ( per 2 core) *License
quantity to be calculated as
per HW configuration of
Application –Integration
server
10*
Microsoft SQL Server
Enterprise Edition ( per 2
core) *License quantity to be
calculated as per HW
configuration of DB server
SQL Server 2014
Enterprise Edition (per
2 Core)
EMS (As per solution
offered)
As per specification in
Appendix IV-V
DC- DR Replication (As
per solution offered)
DAC
252
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Field or End Location
Hardware
Desktop
As per specification in
Appendix IV-V
20562
4 GB RAM
As per specification in
Appendix IV-V
500 GB Hard Disk
As per specification in
Appendix IV-V
UPS (650 VA) including
for Kioskswith full
backup
As per specification in
Appendix IV-W
14808
UPS (650 VA) with half
backup
2796
As per specification in
Appendix IV-W
Line Interactive (1KVA)
UPS
29
As per specification in
Appendix IV-W
295
As per specification in
Appendix IV-W
Online 5 KVA UPS
Mono Printer and
Scanner (MFP), at
Block HQs
As per specification in
Appendix IV-K
4231 + 727
Color Printer and
Scanner (MFP), half the
quantity at District HQs
and above with the
other half being Mono)
727
Touch Screen Kiosks
(with Desktop)
2811
As per specification in
Appendix IV-P
4700
As per specification in
Appendix IV-M
Switch 8 Port for
District &Block HQ
Switch 24 Ports for
State HQ, Training Labs
and Universities
As per specification in
Appendix IV-K
As per specification in
Appendix IV-N
166
DAC
253
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Hand Held Devices
(Tablets)
37300
As per specification in
Appendix IV-T
11400
As per specification in
Appendix IV-U
Pico Projectors
O. Cost assumption and bid evaluation for genuine OEM branded printer cartridges
(Note: Only genuine large sized OEM branded printer cartridges for mono & color MFPs should be quoted)
1. Make and Model of the Printer proposed _______________________
2.Part Number of the Cartridges proposed ____________________
3. Price of one Black Cartridge I for Block level MFPor set (Black, Yellow, Cyan & MagentaCartridges – quote
each one of these separately) for color MFP Printer _____________________
4. Yield or no. of pages per cartridge/set of cartridges for color printing (Y) as per ISO norms and {(ISO/IEC
19752 for black & white printerand (ISO/IEC 24711 and 19798)for colour printer}
5. Lump sum No. of pages per Quarter for mono MFP (P) = 1500 pages both for mono and color MFP.
6. Quarterly Cost of the Cartridge (s) for Mono & Color MFPs (V) = (C* P)/ Y
The rates quoted by the bidder will be used for comparing the bids after considering NPV. NPV for Printer
cartridges charges will be calculated based on the following formula (computer both types separately & then
20
aggregated) :
∑
NPV of cartridges for 1 printer =
i=1
Vi
(B)i-1
th
Where Vi is Cartridge value for i quarter,
B = [1+.09/4] assuming 9 % interest rate per annum
NPV taken for evaluation = number of printers x NPV of cartridges for 1 printer (to be calculated separately
for mono and color MFPs as per numbers specified in Table No. 11.
DAC
254
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
P. Format for Statement of Deviations
The deviations should be confined to minor technical shortcomings which are proposed to be overcome
by extra technical features.
Reference of
Clause
S. No.
No.,
Volume No.
Brief
Deficiency
Extra
Reason
Feature
& Page No.
Q. Format for Request for Clarifications
Bidders requiring specific points of clarification may communicate with DAC during the specified period using
the following format.
Department of Agriculture & Co-operation (DAC), Govt. of India
Bidder’s Request For Clarification
Name
of
Organization Name & position Address of organization including phone, fax,
submitting request:
of
person email points of contact:
submitting
XXXX
XXXX
request:
Tel: XXXX
XXXX
Fax: XXXX
E-mail: XXXX
S.
No
.
Bidding
Document
Content of RFP
Reference
requiring
Points of Clarification required
(Volume/Number/pag
clarification
e)
1
DAC
255
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
2
R. Format for Commercial Specifications & Quotations
Summary of Cost Components
S.No.
Total Price
(Rs.)
Item
Total Price in words (Rs.)
Part A
1.
Capex (Excluding Microsoft
System Software)
2.
Implementation Charges for initial
installation of Microsoft System
Software& maintenance for 5
years,Project Management&Roll
out charges.
3.
NPV of ATS of Non Microsoft
components
4.
NPV of AMC for 4th& 5th years for
Tablets and Pico Projectors and 6th
to 8th year for all other
components
DAC
256
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
5.
NPV of OPEX
6.
NPV of Cartridges value for 5
years
Total (sum of 1 to 6) in INR
Part B
1.
Microsoft System Software
2.
NPV of ATS for the 2nd year to 5th
year for Microsoft System
Software
Total (sum of 1 & 2) in INR
Total (Sum of Part A and Part B) in INR
In order to bring out the tax components clearly, all prices shall be quoted by mentioning the tax structure
as applicable for the following taxes, duties and levies in each category of items (viz. hardware, system
software, Software, AMC, ATS etc.). Write ‘NA’ whichever is not applicable:
S. No.
Category of Item
Type of Duty
Prevalent
Structure)
1.
Computer Hardware
Import Duty
;
Countervailing
Rate Percentage out of
Unit Price
Duty / Central
Excise Duty
Central
Sales
Tax
Value
Added
Tax
Service Tax
Other
Taxes
(viz.
Work
DAC
257
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Contract
Tax
etc.)
2.
System
Import Duty
Software/Databases
Countervailing
Duty / Central
Excise Duty
Central
Sales
Tax
Value
Added
Tax
Service Tax
Other
Taxes
(viz.
Work
Contract
Tax
etc.)
3.
AMC
Import Duty
Countervailing
Duty / Central
Excise Duty
Central
Sales
Tax
Value
Added
Tax
Service Tax
Other
Taxes
(viz.
Work
Contract
Tax
etc.)
DAC
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
4.
ATS
Import Duty
Countervailing
Duty / Central
Excise Duty
Central
Sales
Tax
Value
Added
Tax
Service Tax
Other
Taxes
(viz.
Work
Contract
Tax
etc.)
Part A
4. CAPEX (Excluding Microsoft System Software)
Make
/Model
*Total
QTY(A)
Component
Unit Price of
Supply/Installation
/Implementation
(including
comprehensive onsite
warranty for 05 years,
taxes, duties & other
levis, packing,
transportation and
insurance etc.) (B)
Total cost(AxB) in Rs.
QTY
Servers for Mandis
29
State Data Centers(SDCs)
Servers
DAC
259
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Web Server
10
Application Server
10
Database Server
08
Database server with SPEC
rating of 1350
02
Management Server
10
Audio Video Streaming
Server
10
Portal Server
10
DNS / LDAP
10
Blade Chassis
10
SAN Storage
6
Server Farm Access Switch
10
Access Switch for Users (24
Ports)
10
Fiber Channel Switch for
SAN (SAN Switch)
6
Server Load Balancer
2
KVM Switch 8 port
10
Rack / passive Component
10
System software at SDCs
EMS (as per solution
offered)
DC- DR Replication (as per
solution offered)
Antivirus Solution
HW for DRCs of States
DAC
260
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Data Base Server
10
Application Server/ Portal/
Web Server
22
Rack / passive Component
3
Blade Chases
3
System software at State
DRCs
EMS (as per solution
offered)
DC- DR Replication (as per
solution offered)
Antivirus Solution cost (if
any)
*Desktops
20562
Price of 4GB RAM
Price of 500 GB Hard Disk
$UPS (650 VA) including for
Kiosks with full backup
14808
$UPS (650 VA) with half
backup
2796
$5 KVA Online UPS
295
$1 KVA Line interactive UPS
29
Mono Printer and Scanner
(MFP), at Block HQs
4231+
727
Color Printer and Scanner
(MFP), half the quantity at
District HQs and above
with the other half being
Mono)
727
DAC
261
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Touch Screen Kiosks (with
Desktop)
2811
Switch 8 Port for District &
Block HQ
4700
Switch 24 Ports for State
HQ, Training Labs and
Universities
166
Hand held Devices
(Tablets)
37300
Pico projectors
11400
Total cost of H/w Components (T1)
*For financial evaluations, please refer footnotes of Desktop specifications for RAM & Hard disk.
$All UPS prices will be quoted in 2 parts viz. UPS machine and batteries. For Bid Evaluation purpose
aggregate value of both these components will be taken.
Basic Training Cost
DAC
262
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Training Cost per Batch of 20
Training Cost
Component
per person
(including taxes, duties and
other levies, transportation,
Total Cost in Rs.
training manual and insurance
etc.) in Rs.
(A)
(B)
(18000/20) x (B)
Basic Computer
Training cost at
States/
Districts/Blocks
Total Capex(T1 + T2) : = Rs.
5. Project
Management
andRoll
outcharges
(as
per
Tentative
BoM
in
Table
No.11)/Implementation Charges for following Microsoft System Software, complete hardware
and Maintenance for 05 Years.
6. Annual Maintenance Charges
Notwithstanding anything else contained to the contrary in the RFP Document, it is clarified that the term
5years’ comprehensive warranty relates to the hardware (including operating systems for the desktops). In
case of system software, databases and operating systems for all other components, 5 years updates and
patches (including requisite telephonic & email support) are deemed to be included in the basic cost. ATS
includes cost of one upgrade during five years as required by the DAC and such other parts of the support /
updates & patches as may need to be provided by the Software OEM as per its internal policies.
DAC
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Component
Total
QTY(A)
AMC charges (including taxes, duties and other
levies, transportation and insurance etc.) in Rs.)
for total quantity of the Components
Total QTY
(A)
Component
Installation + 5
Years maintenance
Charge
Total
(A x B)
(B)
System software at SDCs
Microsoft BizTalk server 2013 Standard
Edition
20
Microsoft Windows Server 2012 Std ( per 2
Proc)
70
Windows Server External Connector
10
Share Point Portal Server
10
SQL Server 2014 Enterprise Edition ( per 2
core)
10
MS SharePoint Portal Standard CALs
6400
Windows Server CALs
6400
System software at State DRCs
Microsoft Windows Server 2012 Std. (per 2
Proc.)
32
SQL Server 2014 Enterprise Edition ( per 2
core)
10
Microsoft BizTalk server 2013 Standard
Edition
20
Share Point Portal Server
10
DAC
264
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
OS for Mandi Servers in States
29
Project management + Roll out cost (if Any)
QTY
Servers for Mandis
Year 6
Year 7
Year 8
29
HW at SDCs
Web Server
10
Application Server
10
Database Server
08
Database server with SPEC
rating of 1350
02
Management Server
10
Audio Video Streaming
Server
10
Portal Server
10
DNS / LDAP
10
Blade Chases
13
SAN Storage
6
Server Farm Access Switch
10
Access Switch for Users (24
Ports)
11
Fiber Channel Switch for
SAN (SAN Switch)
6
Server Load Balancer
2
KVM Switch 8 port
10
HW at DRCs of States
Data Base Server
10
DAC
265
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Application Server/ Portal/
Web Server
Rack / passive Component
Blade Chases
22
3
3
End locations HW
Desktop
20562
UPS (650 VA) including for
Kiosks with full backup
14808
UPS (650 VA) with half
backup
2796
5 KVA Online UPS
295
1 KVA Line interactive UPS
29
Mono Printer and Scanner
(MFP), at Block HQs
4231 +
727
Color Printer and Scanner
(MFP), half the quantity at
District HQs and above with
the other half being Mono)
727
Touch Screen Kiosks (with
Desktop)
2811
Switch 8 Port for District &
Block HQ
4700
Switch 24 Ports for State HQ,
Training Labs and
Universities
166
Hand Held Devices
(Tablets)*
37300
Pico Projectors*
11400
Total Cost in(Rs.)
*AMC charges for 4th and 5th year
DAC
266
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Sl. No.
Item
Total Cost
(in Rs)
1
AMC for 4th year for Hand held Devices & Pico Projectors as above
2
AMC for 5th year for Hand held Devices & Pico Projectors as above
3
AMC for 6th year for all other Components defined above
4
AMC for 7th year for all other Components defined above
5
AMC for 8th year for all other Components defined above
The rates quoted by the bidder will be used for comparing the bids after considering NPV. NPV for AMC
charges will be calculated based on the following formula:
8
Ai
∑
(B) i-1
i=6
NPV (AMC for components other than Tablets & Pico projectors) =
Where Ai is AMC value for ith year
B = [1+-.09] assuming 9 % interest rate per annum
Similarly NPV of AMC for 4th and 5th Year for Handheld devices and Pico Projectors will also be calculated.
Comprehensive onsite AMC charges for 6th, 7th& 8th year for all items mentioned in above table. The Bidder
should quote for 3 years AMC after making his own assessment regarding probability of product breakdown
and other related parameters.
NPV (AMC) in INR
7. ATS for non-Microsoft System Software (As per the solution and quantities offered)
ATS charges need not be quoted separately. IA may choose to bundle it as part of the CAPEX of the software
or quote for one or more of the 2nd to 5th years in the following table so as to meet the update, upgrade and
support requirements in this RFP.
DAC
267
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Component
Total
QTY(A)
ATS Charges (including taxes, duties and other
levies, transportation and insurance etc.)(inRs.) for
Total Quantity of the Component
Year 2
Year 3
Year 4
Year 5
System software at
SDCs
EMS
DC- DR Replication
Antivirus Solution
System software at
State DRCs
EMS
Summary
DC- DR Replication
of
Year-
Antivirus solution
wise nonMicrosoft
System Software ATS Charges -
The rates quoted by the bidder will be used for comparing the bids after
considering Net Present Value (NPV). NPV for ATS charges will be calculated based on the following formula:
NPV (ATS) =
DAC
268
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Where Si is ATS value for ith year
Sl. No.
Item
Total Cost (in Rs)
1
ATS for 2nd year for all Components defined above
2
ATS for 3rd year for all Components defined above
3
ATS for 4th year for all Components defined above
4
ATS for 5th year for all Components defined above
B = [1+-.09] assuming 9 % interest (or discounting factor) rate per annum
5
Si
∑
(B)i-1
i=2
NPV (ATS) of non-Microsoft System Software in INR
Part- B
8. Microsoft System Software
Component
*Total
QTY(A)
Unit Price of
Supply(including taxes,
duties and other levies) (B)
Total cost(AXB) in
Rs.
$System software at SDCs
OS for Mandi Servers in
States
29
Microsoft Biztalk server
2013 Standard Edition
20*
DAC
269
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
*Quantity to be calculated
as per the HW configuration
of Integration Servers
Microsoft Windows Server
2012 Std (per 2 Proc)
70
Windows Server External
Connector
10
Share Point Portal Server
10
SQL Server 2014 Enterprise
Edition ( per 2 core)
*Quantity to be calculated
as per the HW configuration
of DB Servers
10*
MS SharePoint Portal
Standard CALs
6400
Windows Server CALs
6400
System software at State
DRCs
Microsoft Windows Server
2012 Std ( per 2 Proc)
32
SQL Server 2014 Enterprise
Edition (per 2 core)
*Quantity to be calculated
as per the HW configuration
of DB Servers
10*
Microsoft Biztalk server
2013 Standard Edition ( per
2 core)
*Quantity to be calculated
as per the HW configuration
of Integration Servers
20*
Share Point portal Server
10
DAC
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
$ bidders to quote basic license cost (with at least one product upgrade during five years period from the
Go-Live date).
9. Annual Technical Support (ATS) for Microsoft System Software (if any):
ATS charges need not be quoted separately. IA may choose to bundle it as part of the CAPEX of the software
or quote for one or more of the 2nd to 5th years in the following table so as to meet the update, upgrade and
support requirements in this RFP.
Sl. No.
Item
Total Cost (in Rs)
1
ATS for 2nd year for all Components defined above
2
ATS for 3rd year for all Components defined above
3
ATS for 4th year for all Components defined above
4
ATS for 5th year for all Components defined above
The rates quoted by the bidder will be used for comparing the bids after considering Net Present Value (NPV).
NPV for ATS charges will be calculated based on the following formula:
5
NPV (ATS) =
Si
∑
(B)i-1
i=2
Where Si is ATS value for ith year
B = [1+-.09] assuming 9 % interest (or discounting factor) rate per annum
DAC
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
NPV (ATS) in INR
OPEX
Component
ATS Charges (including taxes, duties and other levies,
transportation and insurance etc.)(inRs.) for Total Quantity
of the Component
Total
QTY(A)
Year 2
Year 3
Year 4
Year 5
System software at
SDCs
Microsoft BizTalk
server 2013 Standard
Edition ( per 2 core)
*Quantity to be
calculated as per the
HW configuration of
Integration Servers
20*
Microsoft Windows
Server 2012 Std ( per 2
Proc)
70
Windows Server
External Connector
10
Share Point Portal
Server
10
SQL Server 2014
Enterprise Edition
( per 2 core)
*Quantity to be
calculated as per the
HW configuration of DB
Servers
10*
DAC
272
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
MS Share Point Portal
Stand. CALs
6400
Identity AD Access
control Server (CALs)
6400
System software at
State DRCs
Microsoft Windows
Server 2012 Std ( per 2
Proc)
32
SQL Server 2014
Enterprise Edition ( per
2 core)
*Quantity to be
calculated as per the
HW configuration of DB
Servers
10*
Microsoft Biztalk server
2013 Standard Edition (
per 2 core)
*Quantity to be
calculated as per the
HW configuration of
Integration Servers
20*
Share Point portal
Server
10
OS for Mandi Servers in
States
29
Manpower
Place
No.
Service
Manpower Total
Window Cost (per
DAC
Cost (for
month)
five
including
years
all taxes,
i.e.
out of
12*5=60
273
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
pocket
months)
expenses
in
and other
(Total B
charges,
* 60)
Rs.
etc.(Specify
costs
separately
for DBA,
Sys Admin
& Tech
Support)
A
1
System
For DR of States 1 + 1
Admin&
B
C
9x6
DBA
at Delhi
2
SDCs (10) – 01 For
SDCs
of 1 + 1
Sys Admin & States
one
9x6
each
Tech
Support each
3
DR
Sites
at
01
Hyderabad
System
&Pune
Admin
9x6
and 01
Tech
DAC
274
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Support
each
Help Desk Operations at SDCs
Help Desk resources
2 Help desk
35
9x6
operators
(should be
proficient in
English &local
vernacular
language of
Total (INR)
The OPEX part is to be paid to the successful bidder (IA) over a period of 5 years. Hence, NPV (Net Present
Value) shall be used for calculation of the OPEX part of the financial bid for comparison. Net Present Value of
a Contract is equal to the sum of the Present Values (PVs) of all the cash flows associated with it. The formula
for calculating the Net Present Value is provided below:
20
NPV (OPEX) =
∑
i=1
(Quarterly) OPEX)i
(B) i-1
Where B = (1 + 0.09/4), considering rate of interest at 9 % per annum.
NPV (OPEX) in INR
NPV for Printer Cartridges
DAC
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
No
of
Printers
Scanners(A)
NPV of Cartridges for Total (AXB) in
1 printer for 5 years Rs.
and (B) (including taxes,
duties and other
levies, transportation
and insurance etc.)
Mono Printer and
Scanner (MFP)
Color Printer and
Scanner (MFP)
Total (Rs.)
NPV (printer Cartridges ) in INR
*To be calculated for both the printers separately and then added up.
Add on Items
Add-on Items
Component
Make/
Model
Total Quantity (A)
SAN Switch SFP
Module
1
License cost of
activation of one
SFP module of SAN
Switch
1
8 Core Processor for
Servers
Unit Cost of Supply and
installation (Including
comprehensive onsite warranty
for 5 years , taxes, duties and
other levies, packing,
transportation and insurance
etc.) (B)
1
DAC
276
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
16 GB RAM for
Servers
1
4GB RAM for
Desktop
1
8 GB RAM in lieu of
4GB for Desktop
1
500GB HDD for
desktop
1
1 TB HDD for
Desktop
1
1 TB external HDD
for Desktop
1
1 TB HDD in lieu of
500 GB HDD for
Desktop
1
2 TB HDD for
Desktop
1
2 TB HDD in lieu of
500 GB HDD for
Desktop
1
Blu-ray Disc drive
for Desktops
1
Price of desktop
Monitor quoted in
the bid
1
21.5 “ monitor in
lieu ofquoted
monitor for
desktops
1
23 “ monitor in lieu
of quotedmonitor
for desktops
1
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
24 “ monitor in lieu
of quoted monitor
for desktops
1
Price of touch
screen Monitor
quoted in the bid
1
23 “ touch screen
monitor in lieu of
quoted touch screen
monitor
1
24 “ touch screen
monitor in lieu of
quoted touch screen
monitor
1
Switch -24 port( As
per the specification
in RFP)
1
Unit rate of set of
Batteries quoted for
650 VA UPS. (Please
give the
Specification also)
1
Unit rate of set of
Batteries quoted for
650 VA UPS. (With
half backup )
1
Unit rate of set of
Batteries quoted for
1KVA UPS. (Please
give the
Specification also)
1
Unit rate of set of
Batteries quoted for
5KVA UPS. (Please
give the
Specification also)
1
DAC
278
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
300 GB FC HDD for
SAN including
connectors
1
300 GB SATA HDD
for SAN including
connectors
1
300 GB SAS in lieu of
300 GB FC HDD for
SAN
1
300 GB SAS HDD for
SAN including
connectors
1
Disk Enclosure for
SAN along with
necessary cables /
connectors
1
S. Declaration by the OEMs
(Authorization to be taken from Hardware OEM’s)
To,
Date
Director (IT)
Department of Agriculture and Cooperation
Ministry of Agriculture
New Delhi
Subject: Authorization to a distributor for NeGP-A Phase 2 RFP
DAC
279
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Dear Sir,
Please refer to your RFP for ‘Selection of Implementation Agency for Supply, Installation, Commissioning,
Training, Operations & Maintenance of Hardware & Networking Components and System Software
Databases & other software procured under this project for Phase 2 for States and UTs, under NeGP-A
project. M/S ________________________________________ (Bidder), who is our reliable distributor/
registered business partner for the last ____________years, is hereby authorized to quote on our behalf for
this prestigious tender. M/S _____________________________________ (Bidder) is likely to continue as our
business partner during years to come for the purpose of this RFP atleast. We undertake the following
regarding the supply of computer hardware/ peripherals/ software.
1. The equipment quoted by M/S _______________in this RFP from our company meets the specifications
required by the Client. M/S _________________________________________ (Bidder) shall not be allowed
to do any unauthorized hardware integration on our machines.
2. It will be ensured that in the event of being awarded the contract, the equipment (including all requisite
hardware / software components) will be delivered by M/s___________________. We will provide all
necessary backend support [including updates, upgrades of firmware, OS (latter as applicable in this RFP),
required patches, replacement & spares and expert support] to the bidder (if selected) for the project period
(including Implementation phase, 5 years of support and paid AMC for a period of 3 years, if applicable) as
per the RFP and Contract to be signed with the Bidder, in the event of his being successful.
3. It is reiterated that if the Bidder does not operate or maintain the equipment (hardware / software) for any
reason whatsoever and DAC decides to appoint another Implementing agency (IA), we shall make necessary
alternative arrangements through such IA for honoring warranties as per the terms of this RFP by continuing
to provide backend support as per point no 2 above without charging any extra charges. An original copy of
equipment (hardware / software) warranty (repair / replacement) shall be submitted to the DAC at the time
of installation. On the whole, it shall be ensured that the clauses regarding supply, installation, commissioning,
service and maintenance of equipment (hardware / software) do not get affected during implementation and
maintenance of the project due to non-availability of equipment (hardware / software), spares and lack of
technical inputs from our side during the project period (Implementation phase, of 5 years warranty (03 years
DAC
280
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
for Tablets &Pico projectors) period and paid AMC period of 3 years, if applicable). We shall work closely with
the bidder to ensure adherence to conditions regarding delivery, installation & maintenance of equipment
(hardware / software) to be procured from us as per the contract.
4. If due to any reason whatsoever, the tie up between our Company & M/S _____________(Bidder) breaks
down subsequently or supply/ installation/ commissioning / maintenance does not take place for a reason
not attributable to DAC, we shall still ensure that the project gets implemented qua supply & maintenance
irrespective of any such breakdown in our relationship with the Bidder. If in the unlikely eventuality of this
project specific understanding as per last line of this point still not being fructified, we and the Bidder shall
jointly make necessary alternative arrangements for honoring our warranties and policies as per the terms of
the original contract without any additional cost to DAC.
5. Notwithstanding anything else contained to contrary in this RFP, the equipment supplied during the project
term shall be neither end-of-life nor end-of-support as on the date of submission of the bid by the Bidder.
However, in case the equipment is declared end-of-life or end-of-sale due to up-gradation of technology, the
supplied equipment in this Project shall not be declared end-of-support during the 5 years’ warranty period
and paid AMC period (if applicable). In case a rare situation arises that support is also not possible due to
unavoidable circumstances with respect to a particular part or whole of equipment, the OEM will have to
substitute that part or equipment (latter if part replacement is also not feasible) with an equivalent or higher
model of same make, free of cost for smooth operation of the NeGP-A project.
Yours Sincerely
Name of the OEM:
Address:
Contact Details:
Authorization to be given by Software OEMs)
DAC
281
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Ref. No. __________
To,
Date
Director (IT)
Department of Agriculture and Cooperation (DAC)
Ministry of Agriculture
New Delhi
Subject: Authorization to a distributor for NeGP-A Phase 2 RFP
Dear Sir,
Please refer to your RFP for ‘Selection of Implementation Agency for Supply, Installation, Commissioning,
Training, Operations & Maintenance of Hardware & Networking Components and System Software
Databases & other software procured under the Phase 2 for States & UTs for, under NeGP-A project. The
M/S ________________________________________ (Bidder), who is our reliable distributor/ registered
business partner for the last ____________years, is hereby authorized to quote on our behalf for this
prestigious tender. The Bidder is likely to continue as our business partner during years to come for the
purpose of this RFP atleast. We undertake the following regarding the supply and support of the software.
1. The software quoted by the Bidder in this RFP from our company meets the specifications required by DAC.
2. It will be ensured that in the event of being awarded the contract, the software will be delivered by the
Bidder. We will provide all necessary backend support [including updates, upgrades, required patches and
expert support] as required under this RFP and offered by us to the bidder (if selected) for the project period
(including Implementation Phase, 5 years of support (03 years for Tablets &Pico projectors) and paid AMC for
a period of 3 years, if applicable) as per the RFP and Contract to be signed with the Bidder, in the event of his
being successful.
3. If the Bidder does not fulfill its obligation under this RFP for any reason whatsoever and DAC decides to
appoint another Implementing Agency (IA), we shall make necessary alternative arrangements through such
IA for continuing to provide backend support as required in the RFP without charging any additional charges.
An original copy of Annual Technical Support (or its equivalent), commitment regarding other updates /
DAC
282
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
patches / upgrades in the period outside ATS (e.g first year) and license / support shall be submitted to the
client at the time of installation. On the whole, it shall be ensured that the clauses regarding supply,
installation, commissioning, service and maintenance of software do not get affected during implementation
and maintenance of the project due to non-availability of technical inputs and support from our side during
the project period (Implementation phase, 5 years support period and paid AMC period of 3 years, if
applicable).
4. If due to any reason whatsoever, the tie up between our Company & the Bidder breaks down subsequently
or supply/ installation/ commissioning / maintenance does not take place for reasons not attributable to DAC,
we shall still ensure that the project gets implemented qua supply & maintenance irrespective of any such
breakdown in our relationship with the Bidder as support due from us will then be directly provided to the
DAC.
5. Notwithstanding anything else contained to contrary to in this RFP, the software supplied during the project
term shall be neither end-of-life nor end-of-support as on the date of submission of the bid by the Bidder.
However, in case the software is declared end-of-life or end-of-sale due to up-gradation of technology, the
supplied software in this Project shall not be declared end-of-support during the 5 years’ support period and
paid AMC period (if applicable). In case a rare situation arises that support is also not possible due to
unavoidable circumstances we shall substitute software with an equivalent or higher version, free of cost for
smooth operation of the NeGP-A project.
Yours Sincerely
(Authorized signatory of OEM/TSP)
Name of the OEM/TSP:
Address:Contact Details:
Note:
1. All Hardware and Software authorizations have to be countersigned by the authorized signatory
of the Bidder.
DAC
283
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
2. In case of Open Source software , authorization will have to be provided by the Technical Service
Provider
T. Pre-Contract Integrity Pact
General
This pre-bid pre-contract Agreement (hereinafter called the Integrity Pact) is made on _______ day of the
month of _______________ 2015, between, on one hand, the President of India acting through Director( IT),
Department of Agriculture and Cooperation, Government of India (hereinafter called the “BUYER”, which
expression shall mean and include, unless the context otherwise requires, his successors in office and assigns)
of the First Part and M/s. ____________ represented by Shri _____________, Chief Executive Officer
(hereinafter called the “BIDDER/Seller” which expression shall mean and include, unless the context otherwise
requires, his successors and permitted assigns) of the Second Part.
WHEREAS the BUYER proposes to procure Hardware , Networking Components and System software for
NeGP-A and the BIDDER/Seller is willing to offer/has offered the stores and
WHEREAS
the
BIDDER
is
a
private
company/public
company/Government
undertaking/partnership/registered export agency, constituted in accordance with the relevant law in the
matter and the BUYER is a Ministry/Department of the Government of India/PSU performing its functions on
behalf of the President of India.
NOW, THEREFORE,
To avoid all forms of corruption by following a system that is fair, transparent and free from any
influence/prejudiced dealings prior to, during and subsequent to the currency of the contract to be entered
into with a view to:-
DAC
284
Selection of Implementation Agency for NeGP-A Nation-wide Rollout
o
Enabling the BUYER to obtain the desired said stores/equipment at a competitive price in conformity with
the defined specifications by avoiding the high cost and the distortionary impact of corruption on public
procurement, and
o
Enabling BIDDERs to abstain from bribing or indulging in any corrupt practice in order to secure the
contract by providing assurance to them that their competitors will also abstain from bribing and other
corrupt practices and the BUYER will commit to prevent corruption, in any form, by its officials by following
transparent procedures.
The parties hereto hereby agree to enter into this Integrity Pact and agree as follows:
Commitments of the Buyer
1.1 The BUYER undertakes that no official of the BUYER, connected directly or indirectly with the contract,
will demand, take a promise for or accept, directly or through intermediaries, any bribe, consideration, gift,
reward, favor or any material or immaterial benefit or any other advantage from the BIDDER, either for
themselves or for any person, organization or third party related to the contract in exchange for an advantage
in the bidding process, bid evaluation, contracting or implementation process related to the contract.
1.2 The BUYER will, during the pre-contract stage, treat all BIDDERs alike, and will provide to all BIDDERs the
same information and will not provide any such information to any particular BIDDER which could afford an
advantage to that particular BIDDER in comparison to other BIDDERs.
1.3
All the officials of the BUYER will report to the appropriate Government office any attempted or
completed breaches of the above commitments as well as any substantial suspicion of such a breach.
2.
In case of any such preceding misconduct on the part of such official(s) is reported by the BIDDER to the
BUYER with full and verifiable facts and the same is prima facie found to be correct by the BUYER, necessary
disciplinary proceedings, or any other actionas deemed fit, including criminal proceedings may be initiated by
the BUYER and such a person shall be debarred from further
dealings related to the contract process. In
such a case while an enquiry is being conducted by the BUYER the proceedings under the contract would not
be stalled.
DAC
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Commitments of Bidders
3.
The BIDDER commits itself to take all measures necessary to prevent corrupt practices, unfair means and
illegal activities during any stage of its bid or during any pre-contract or post-contract stage in order to secure
the contract or in furtherance to secure it and in particular commits itself to the following:3.1
The BIDDER will not offer, directly or through intermediaries, any bribe, gift, consideration, reward,
favor, any material or immaterial benefit or other advantage, commission, fees, brokerage or inducement to
any official of the BUYER, connected directly or indirectly with the bidding process, or to any person,
organization or third party related to the contract in exchange for any advantage in the bidding, evaluation,
contracting and implementation of the contract.
3.2
The BIDDER further undertakes that it has not given, offered or promised to give, directly or indirectly
any bribe, gift, consideration, reward, favour, any material or immaterial benefit or other advantage,
commission, fees, brokerage or inducement to any official of the BUYER or otherwise in procuring the contract
or forbearing to do or having done any act in relation to the obtaining or execution of the contract or any
other contract with the Government for showing or forbearing to show favour or disfavour to any person in
relation to the contract or any other contract with the Government.
3.3
BIDDERs shall disclose the name and address of agents and representatives and Indian BIDDERs shall
disclose their foreign principals or associates.
3.4
BIDDERs shall disclose the payments to be made by them to agents/brokers or any other intermediary,
in connection with this bid/contract.
3.5
The BIDDER further confirms and declares to the BUYER that the BIDDER is the original
manufacturer/integrator/authorised government sponsored export entity of the defence stores and has not
engaged any individual or firm or company whether Indian or foreign to intercede, facilitate or in any way to
recommend to the BUYER or any of its functionaries, whether officially or unofficially to the aware of the
contract to the BIDDER, nor has any amount been paid, promised or intended to be paid to any such individual,
firm or company in respect of any such intercession, facilitation or recommendation.
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3.6
The BIDDER, either while presenting the bid or during pre-contract negotiations or before signing the
contract, shall disclose any payments the has made, is committed to or intends to make to officials of the
BUYER or their family members, agents, brokers or any other intermediaries in connection with the contract
and the details of services agreed upon for such payments.
3.7
The BIDDER will not collude with other parties interested in the contract to impair the transparency,
fairness and progress of the bidding process, bid evaluation, contracting and implementation of the contract.
3.8 The BIDDER will not accept any advantage in exchange for any corrupt practice, unfair means and illegal
activities.
3.9
The BIDDER shall not use improperly, for purposes of competition or personal gain, or pass on to
others, any information provided by the BUYER as part of the business relationship, regarding plans, technical
proposals and business details, including information contained in any electronic data carrier. The BIDER also
undertakes to exercise due and adequate care lest any such information is divulged.
3.10
The BIDDER commits to refrain from giving any complaint directly or indirectly through any other
manner without supporting it with full and verifiable facts.
3.11
The BIDDER shall not instigate or cause to instigate any third person to commit any of the actions
mentioned above.
3.12
If the BIDDER or any employee of the BIDDER or any person acting on behalf of the BIDDER, either
directly or indirectly for this bid, is arelative ofany of the officers of the BUYER engaged in bid
preparation/evaluation, or alternatively, if any relative of an officer of the BUYER (engaged in bid
preparation/evaluation) has financial interest/stake in the BIDDER’s firm, the same shall be disclosed by the
BIDDER at the time of filing of tender.
The term ‘relative’ for this purpose would be as defined in Section 6 of the Companies Act, 1956.
3.13
The BIDDER shall not lend to or borrow any money from or enter into any monetary dealings or
transactions, directly or indirectly, with any employee of the BUYER.
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4.
Previous Transgression
4.1 The BIDDER declares that no previous transgression occurred in the last three years immediately before
signing of this Integrity Pact, with any other company in any country in respect of any
corrupt
practices
envisaged hereunder or with any Public Sector Enterprise in India or any Government Department in India
thatcould justify BIDDER’s exclusion from the tender process.
4.2 If the BIDDER agrees that it makes incorrect statement on this subject, BIDDER can be disqualified from
the tender process or the contract, if already awarded, can be terminated for suchreason.
5.
Earnest Money (Security Deposit)
5.1
While submitting Financial bid, the BIDDER shall deposit Bank guarantee for an amount (specified in
RFP) as Earnest Money/Security Deposit, with the BUYER through any of the following instruments:(i)
(ii)
Bank Draft or a Pay Order in favour of ________________
A confirmed guarantee by aScheduled Commercial Bank, promising payment of the
guaranteed sum to the BUYER on demand within three working days without any demur
whatsoever and without seeking any reasons whatsoever. The demand for payment by the
BUYER shall be treated as conclusive proof for payment.
5.2
In the case of successful BIDDER a clause would also be incorporated in the Article pertaining to
Performance Bond in the Purchase Contract that the provisions of Sanctions for Violation shall
be
applicable for forfeiture of Performance Bond in case of a decision by the BUYER to forfeit the same without
assigning any reason for imposing sanction for violation of this Pact.
5.3
No interest shall be payable by the BUYER to the BIDDER on Earnest Money/Security Deposit for the
period of its currency.
6. Sanctions for Violations
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6.1
Any breach of the aforesaid provisions by the BIDDER or any one employed by it or acting on its behalf
(whether with or without the knowledge of the BIDDER) shall entitle the BUYER to take all or any one of the
following actions, wherever required:(i)
To immediately call off the pre-contract negotiations without assigning any reason or giving any
compensation to the BIDDER. However, the proceedings with the other BIDDER(s) would continue.
(ii) The Earnest Money Deposit (in pre-contract stage) and/or Security Deposit/Performance Bond (after the
contract is signed) shall stand forfeited either fully or partially, as decided by the BUYER and the BUYER shall
not be required to assign any reason therefore.
(iii) To immediately cancel the contract, if already signed, without giving any compensation to the BIDDER.
(iv) To recover all sums already paid by the BUYER, and in case of an Indian BIDDER with interest thereon at
2% higher than the
prevailing Prime Lending Rate of State Bank of India, while in case
of a BIDDER
from a country other than India with interest thereon at 2% higher than the LIBOR. If any outstanding payment
is due to the BIDDER from the BUYER in connection with any other contract
for any other stores, such
outstanding payment could also be utilized to recover the aforesaid sum and interest.
(v) To encash the advance bank guarantee and performance
bond/warranty bond, if furnished by the
BIDDER, in order to recover the payments, already made by the BUYER, along with interest.
(vi) To cancel all or any other Contracts with the BIDDER. The BIDDER shall be liable to pay compensation
for any loss or damage to the BUYER resulting from such cancellation/rescission and the BUYER shall be
entitled to deduct the amount so payable from themoney(s) due to the BIDDER.
(vii) To debar the BIDDER from participating in future bidding processes of the Government of India for a
minimum period of five years, which may be further extended at the discretion of the BUYER.
(viii) To recover all sums paid in violation of this Pact by BIDDER(s) to any middleman or agent or broker with
a view to securing the contract.
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(ix) In cases where irrevocable Letters of Credit have been received in respect of any contract signed by the
BUYER with the BIDDER, the same shall not be opened.
(x)
Forfeiture of Performance Bond in case of a decision by the BUYER to forfeit the same without
assigning any reason for imposing sanction for violation of this Pact.
6.2
The BUYER will be entitled to take all or any of the actions mentioned at Para 6.1(i) to (x) of this Pact
also on the Commissionby the BIDDER or any one employed by it or acting on its behalf (whether with or
without the knowledge of the BIDDER), of an
offence as defined in Chapter IX of the Indian Penal Code,
1860 or Prevention of Corruption Act, 1988 or any other statute enacted for prevention of corruption.
6.3
The decision of the BUYER to the effect that a breach of the provisions of this Pact has been committed
by the BIDDER shall be final and conclusive on the BIDDER. However, the BIDDER can approach the
Independent Monitor(s) appointed for the purposes of this Pact.
7. Fall Clause
7.1 The BIDDER undertakes that he has not supplied/is not supplying identical product/systems or subsystems
and having same scope of work, quantity, specifications, schedule for delivery, payment terms and all other
applicable terms and conditions at a price lower than that offered in the present bid in respect of any other
Ministry/ Department of the Government of India or PSU and if it is found at any stage that similar
product/system or sub-system and having same scope of work, quantity, specifications, schedule for delivery,
payment terms and all other applicable terms and conditions was supplied by the BIDDER to any other
Ministry/Department of the Government of India or a PSU at a lower price, then that very price, with due
allowance for elapsed time, will be applicable to the present case and the difference in the cost would be
refunded by the BIDDER to the BUYER, if the contract has already been concluded.
8. Independent Monitors
8.1 The BUYER may appoint Independent Monitors (hereinafter referred to as Monitors) for this Pact in
consultation with the Central Vigilance Commission.
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8.2
The task of the Monitors shall be to review independently and objectively,whether and to what
extent the parties comply with the obligations under this Pact.
8.3
The Monitors shall not be subject to instructions by the representations of the parties and perform
their functions neutrally and independently.
8.4
Both the parties accept that the Monitors have the right to access all the documents relating to the
project/procurement, including minutes of meetings.
8.5
As soon as the Monitor notices, or has reason to believe, a violation of this Pact, he will so inform the
Authority designated by the BUYER.
8.6
The BIDDER(s) accept(s) that the Monitor has the right to access without restriction to all Project
documentation of the BUYER
including that provided by the BIDDER. The BIDDER will also grant the
Monitor, upon his request and demonstration of a valid interest, unrestrictedand unconditional access to his
project documentation.The same is applicable to Subcontractors. The Monitor shall beunder contractual
obligation to treat the information and documents of the BIDDER/Subcontractor(s) with confidentiality.
8.7
The BUYER will provide to the Monitor sufficient information about all meetings among the parties
related to the Project provided such meetings could have an impact on the contractual relations between the
parties. The parties will offer to the Monitor the option to participate in such meetings.
9. Facilitation of Investigation
In case of any allegation of violation of any provisions of this Pact or payment of commission, the BUYER or its
agencies shall be entitled to examine all the documents including the Books of Accounts of the BIDDER and
the BIDDER shall provide necessary information and documents in English and shall extend all possible help
for the purpose of such examination.
10. Law and Place of Jurisdiction
This Pact is subject to Indian Law. The place of performance and jurisdiction is the seat of the BUYER.
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11. Other Legal Actions
The actions stipulated in this Integrity Pact are without prejudice to any other legal action that may follow in
accordance with the provisions of the extant law in force relating to any civil or criminal proceedings.
12. Validity
12.1 The validity of this Integrity Pact shall be from date of its
signing and extend up to 5 years or the
complete execution of the contract to the satisfaction of both the BUYER and the BIDDER/Seller, including
warranty period, whichever is later. In case BIDDER is unsuccessful, this Integrity Pact shall expire aftersix
months from the date of the signing of the contract.
12.2 Should one or several provisions of this Pact turn out to be invalid; the remainder of this Pact shall
remain valid. In this case, the parties will strive to come to an agreement to their original intentions.
13. The Parties hereby sign this Integrity Pact at __________ on ______________ .
BUYER
BIDDER
Name of the Officer
CHIEF EXECUTIVE OFFICER
Designation
Deptt./MINISTRY/PSU
Witness
Witness
1.
___________________
1.
____________________
2.
___________________
2.
____________________
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U. Consortium Criteria

In case of consortium the prime bidder must be specified by the bidder

The Prime Bidder of this consortium and shall be liable for adherence to all provisions of this
Agreement

The consortium will draw upon human, technical and other resources of members during
implementation and maintenance of the NeGP-A Phase-II Project. The Technical Bid shall include
details of internal arrangements between Consortium partners for installation, operation and after
sales service, so that a consortium is not artificially created only to improve the score in Technical Bid.
The Consortium Partners can choose to do billing separately under the banner of Consortium by
making a reference to the Consortium in the covering letter. However, on the whole, the Prime Bidder
shall be responsible for adherence to the Agreement, provision of Performance Bank Guarantee and
completion of all tasks as per the Scope of Work.

Under no circumstances, internal disputes between Consortium members will neither be offered nor
accepted as any excuse for delay or non-completion of work.

The Prime Bidder can’t be a partner in more than one consortium

There shall be a valid Memorandum of Understanding (MoU)/ agreement (duly registered) among all
the members signed by the Chief Executives/ Authorized Signatories of the companies dated prior to
the submission of the bid. The MoU/ agreement shall clearly specify the stake of each member and
outline the roles and responsibilities of each member. The MoU/agreement shall be exclusively for this
project and shall be responsible in case of failure by any member

If the bidder (all members of consortium) is a national bidder, it should be registered under the
Companies Act 1956. Partnership and Proprietor firm are not allowed.

Each member of the consortiumshall have company registration certificate, registration under labor
laws & contract act, valid sales tax registration certificate, valid Service tax registration certificate and
Permanent Account Number (PAN) issued by income Tax department. (Copy of each registration
should be provided)
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
Attested copy of the company’s annual report has to be attached along with the bid. Bidder should
submit an undertaking that Bidder (or any member of the consortium) is as a company/consortium
and product quoted are not Black Listed by any Govt. dept. /agency in India.
V. Declaration regarding Acceptance of Terms & Conditions contained in the Tender
Document
To,
The Director (IT),
Department of Agriculture & Cooperation,
KrishiBhavan, New Delhi
Sir,
I have carefully gone through the Terms & Conditions contained in the Tender Document [Tender No.
__________________] toSupply, Install, Commission, provide basic computer training to the officials and
Operate & Maintain Hardware & Networking Components, System Software, Databases & other software
procured under this project for a period of five years after commissioning of the NeGP-A MMP. I declare that
all the provisions of this Tender Document contained in the RFP are acceptable to my Company.
I further certify that I am an authorised signatory of my company and am, therefore, competent to make this
declaration.
Yours Truly,
Name: _______________________
Designation: _______________________
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Company: _____________________
Address: ______________________
Appendix VI – Technical Evaluation of Hardware/ Software and
Tools to be deployed
(Marks under this Section will be given over and above minimum specifications required and, wherever
possible numerically, on percentile basis. please see further details below)
Item
Total
Metric 1
Metric 2
Metric 3
Points
(40)
Switches
for
SDCs
1
Back Plane (0.5)
(excluding field offices)
Wire-speed
Architecture
/ Scalability ( 0.5)
Switches for field offices
1
(Block / District)
Market
share Packet Forwarding Rate
Manageability
(0.25)
& Switching Fabric
Features (0.3)
Capacity
/ Scalability ( 0.2 + 0.1 +
0.15)
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Server Load Balancer
1.25
Throughput
Ports (0.25)
Scalability (0.5)
(0.5)
Servers
2.75
System
Scalability
of RAM Hard Disk Speed
Performance in (0.25)
Spec
Int
and
Spec FP as given
Power
(RPM)
Consumption
(0.5),Hard
Disk
Capacity(0.25)
(0.25)
in the RFP (1.25)
Connectivity
parameters
(0.25)
Storage
1.5
Clear
Memory Throughput (0.5)
Controller cache
(0.5)
EMS
1.5
(0.5)
Capability
to Additional
monitor health and
of
features
customization
desktops, over and above what
tablets and UPS has already been done
even
through in Phase-1 (0.5)
Internet (when
these
devices
are on) (1.0)
DC – DR Replication
2
Failover
Support
of Extent
Mechanism (0.5) virtualization (0.25)
Feature
automation
to Capability to withstand
replicate variety higher
of
in
monitoring (0.5)
latency
of
situations
on
OSs/Databases
network (0.25)
the
(0.5)
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Anti-virus
1.25
Market
Share Certification
(0.5)
of Help & Support
performance (0.25)
(0.25)
Extra features
(0.25)
Printer & Scanner
4.0
Market Share in
Print
speed Memory
laser jet / inkjet
(0.5)Scanning
(0.25)Wireless
and similar
resolution
support features
technology
(0.25)Duplex Scanning (0.25)
based
&
printers(0.5)&
through flatbed (0.25),
OEM Support
Reseller Network of
for printer
cartridges(0.5)
Legal
Scanning
(0.25), Nonmoving head for
printing (1.25)
Hand
Held
Devices
5.25
(Tablets)
Processor
and mAH of battery above Dual boot (0.5),
System
6000 (0.5)
Performance
(0.75
Display Resolution in
+
0.75)Processor
and
SD
Pixels and Visibility in
Sun (0.5)
system
performance
Gorilla
Glass
(0.6),
Integrated
Device
MHL
with
Port voice also (0.15)
Quality,
Quadrant/
Sync appearance and
facilities in email client ruggedness of
TuTu
Geekbench 3.0
DAC
(0.2),
Free RAM on first boot
the system as a HDMI /
whole based on (0.15)
An
expandability
Remote
will be tested for (0.25)
and
Card
Search
and
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Pico Projector
4
Scores
under IMAP with NIC Device
(percentile
Email(0.25),
basis)
Quality(0.25)
Audio (0.4)
Internet display Resolution (0.5)
Battery
capability
mAH(0.5),
wireless
on
Lumens (0.5)
while
Hand-held
Contrast
to Speakers Performance
(0.5)
& Quality (0.25) and
Device
on HDMI/MHL (0.25)
connected
wireless
Cover
Capability
and Playing capability from
Hand-held
In-built, micro SD /
Device
USB (0.5)
connected
Ratio
to
play documents,
presentations &
spreadsheets
(0.3)
to
Internet through
Remote Control
3G (0.25)
(0.2)
Toll
Free
Call
Centre (0.25)
Desktop
6.5
Market Share
CPU
(1)
percentile basis for minimum
OEM
percentage
supportToll free
threshold
number(0.5)/
benchmarks) + RAM HDD for OS
Telephonic
(0.25)above minimum (0.25), Monitor
support without
requirement
toll free
number(0.25),
Number of USB
Ports (0.125),
DAC
Rated
(0.25
–
on HDD Size above
above requirement
(0.5),Solid State
Size(1)&
power
consumption (0.5)
Specifications
(such as
contrast,
brightness,
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
Number of USB
viewing angle,
Ports in front or
adjustability,
in the monitor
pixels etc.)(0.25)
(0.125),
Number of
Bays(0.25),
Number of PCI
Slots(0.25)
Support on
Saturdays and
Sundays (0.25),
Wireless
Keyboard &
Mouse (0.5),
Remote
diagnostic
tools(0.25),
Type of support
- hands on
telephonic
guidance on
features besides
trouble shooting
(0.25)
UPS(650 VA/1KVA)
2.25
Number of UPSs Battery VAH (0.25)
Single
(<=1 KVA, but >1
Cabinet (0.25)
hour back up)
Any other extra useful
Casing
technical feature over
shipped during
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last 3 years (with and above minimum Market share of
200Nos or more specs(0.25)
SMF battery in
in each order).
India(0.75)
Documents
to
be submitted by
OEM duly signed
by
the
authorized
signatory along
with POs (0.5)
No.
of
OEM
support centers
in
States/UTs(0.25)
Online UPS (5KVA)
1.25
Market
share Battery VAH
(0.5)
Market share of
proposed
(0.25)
battery
in
India(0.5)
Touch screen Kiosk
2.0
Market Share of Aesthetics,Sturdiness& Sensitivity
Touch
Screen Design
Kiosk (0.3)
Enclosure
Diagnostics
of
the
&
Individual
Components
the touch Screen in
(0.4). terms
of
Proposed design to be response time of
Remote
Kiosk
of
of
attached along with touch
screen
description of material (0.25)
proposed.
Actual
sample is also to be
provided.
Contrast
&Resolution
DAC
of
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Selection of Implementation Agency for NeGP-A Nation-wide Rollout
over
Internet
Monitor (0.125
(0.2)
+ 0.125)
Vandal
Viewing
Resistance (0.3)
(0.1)
Monitor
Angle
size
(0.2)
Office automation suite
2.5
OEM
Familiarity (2)
Features (0.25)
Support(0.25)
Notes:
1. Marks shall be awarded on percentile basis wherever possible by making comparison of absolute numbers (e.g. market
share, number of UPSs sold, number of OEM support offices etc.) or values above threshold figures (for eligibility and
minimum technical compliance), wherever applicable. Thus, in case of the latter option, for instance, if the biggest
monitor size offered is 22 inches and another bidder gives a 21 inch monitor, these two bidders will get 1 and 0.5 marks
respectively. Similarly, if against the requirement of 950 VAH one OEM provides 1200 VAH for the Line-interactive UPS
and the other one gives 1050 VAH, one with 1200 VAH will be given 0.25 marks and the other one will get 0.25 x
100/250. However, negligible increments will be overlooked. Some parameters (like interoperability & support,
aesthetics, type of support etc.) will naturally be subjective or governed by objective criteria to be evolved before
opening Financial Bids.
2. For market share, data given in IDC report(s) (or any other such reliable or commonly acceptable publications) from
Jan 1, 2013 till Mar 31, 2014shall be considered
3. For OEM turnover from PCs/ workstations, servers, storage, network components and system software, IDC report(s)
from Jan 1, 2012 till Mar 31, 2014 shall be considered
4. For OEM turnover from UPS, audited Balance Sheets/ Profit & Loss Statement of last financial year shall be considered
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Appendix VII –User and Computer Account Group Policies
Sr. No.
User and Computer Account Policies*
1
Restrict Addition/deletion of Software
2
Restrict Password Change and fix min. periodicity of password change
3
Restrict Desktop wallpaper and visible colour schema changes
4
Restrict User for Installing new hardware
5
Implement Disk Quota
6
Restrict Internet Access
7
Restrict Web services enabling
8
Restrict access to System processes
9
Restrict Websites as per international databases
10
Restrict System Shutdown/log-off/log-on to certain users
11
Auto patch updates
12
Restrict Network configuration changes (TCP/IP all settings, DHCP)
13
Restrict addition and deletion of Printers
14
Restrict Access to Removable Storage like - CD, DVD, Floppy Drive, Pen-drive, USB Ports
15
Restrict Access to take backup and restore
16
Restrict Access to change Proxy setting in Web browser
17
Restrict Auto updates of Software
18
Restrict program access as per Centre/ State security policy
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* The features listed here can be met through one or more products / policies quoted by IA.
Following key decisions were taken at the end of the Technical Evaluation (besides other points listed in
Annexure-VI) to take care of grey areas which had emerged during technical evaluation.
1. In case of those item(s) where the technical specifications and functional requirements as spelt
out in the RFP are clear and unambiguous but un-priced BOM format as given in the RFP does
not include such item(s), loading of prices will be done for such missing items using the
following alternatives (preferably in that order):
i. Prices within that bidder’s Commercial Bid
ii. Lowest price of similar component in other 3 bids (if such a component is available)
iii. Prices agreed upon during the Bid Evaluation process
iv. Using the same level of discounts as for similar products quoted by the same OEM
v. Price discovery from the market
Price discovery for other similar purposes of loading and off-loading will also be done similarly.
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