Dynamic Infrastructure
Managing risk with IBM
- The Resilient Enterprise
Pat Corcoran, IGS BCRS Global Solutions Executive
John Sing, STG, Business Continuity Strategy
© 2008 IBM Corporation
Building a smarter planet with a dynamic infrastructure – business resiliency
Agenda
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2
Changing market forces – smarter planet
A dynamic infrastructure
A dynamic infrastructure helps you mitigate risk
Why improve resilience
How to identify the right resilience strategy
The IBM Resilience Blueprint
IBMs Global Delivery Method
IBM smart client examples
Getting started on resilience improvement
How IBM can help
IBM’s resilience portfolio overview
Next steps
© 2009 IBM Corporation
Building a smarter planet with a dynamic infrastructure – business resiliency
Something meaningful is happening…
The world is about to get a whole lot smarter.
“Every human being, company, organization, city,
nation, natural system and man-made system is becoming
interconnected, instrumented and intelligent.
This is leading to new savings and efficiency—but perhaps
as important, new possibilities for progress.”
3
© 2009 IBM Corporation
Building a smarter planet with a dynamic infrastructure – business resiliency
To create a smarter planet, we must tackle these
interrelated imperatives…
NEW INTELLIGENCE
Data exploding
and in silos
I need insight…
SMART WORK
New business and
process demands
I need to work smart…
4
GREEN AND BEYOND
Limited resources
I need efficiency…
DYNAMIC INFRASTRUCTURE
Costly and inflexible
infrastructure
I need to respond faster…
© 2009 IBM Corporation
Building a smarter planet with a dynamic infrastructure – business resiliency
Dynamic Infrastructure:
A smarter planet needs a
smarter infrastructure
• We need to rethink and revamp our global infrastructure
for the challenges of the 21st century.
• The convergence of business and IT infrastructure
into one dynamic infrastructure enables new breakthrough
service opportunities.
• The right infrastructure investments can provide
the stimulus for societal and business transformation.
• IBM’s leadership in helping clients harness emerging
capabilities, like cloud computing, provides a foundation
for innovation.
5
© 2009 IBM Corporation
Building a smarter planet with a dynamic infrastructure – business resiliency
A dynamic infrastructure…
.…delivers superior business and IT services
with agility and speed
6
© 2009 IBM Corporation
Building a smarter planet with a dynamic infrastructure – business resiliency
A dynamic infrastructure
helps you manage and mitigate risks
BUSINESS RESILIENCY
across globally integrated systems
NEW POSSIBILITIES.
NEW RISKS.
COMPLIANCE SOLUTIONS
for exploding data volumes
and complex regulatory environments
SECURITY FRAMEWORK
Spanning physical, IT, mobile,
and “smart” assets
….providing the end-to-end approach needed in an
interconnected, instrumented and intelligent world
7
© 2009 IBM Corporation
Building a smarter planet with a dynamic infrastructure – business resiliency
Disruptions affect more than the bottom line – in many different
February 15, 2008 - TechCrunch
industries
Amazon Web Services Goes Down, Takes Many Startup Sites with it
April 28, 2008 – Canada Border Services Agency
CBSA responds to recent system outages
June 6, 2008 - Reuters
Amazon website hit by technical failure – shares fall 4.1% by
mid-afternoon trade
June 14, 2008 – PC World
Stock Exchange Risks Sanctions Over System Outages
(government pressure)
May 07, 2008 – Harvard University Library
“We were plagued with a rash of system instability issues
during March-April”
November 27/28, 2006 – Washington Post
Federal Reserve E-Banking System Outages
February 22, 2007 – Wall Street Journal
Bill would punish retailers for leaks of personal data by Joseph
Pereira
8
© 2009 IBM Corporation
Building a smarter planet with a dynamic infrastructure – business resiliency
Disruptions come in various guises
“What was the cause(s) of your most significant disaster declaration(s) or major
business disruption?”
Power failure
IT hardware failure
Network failure
IT software failure
42%
31%
21%
16%
16%
Human error
Flood
12%
10%
Hurricane
Fire
Winter storm
Terrorism
Earthquake
Tornado
Chemical spill
Other
Don’t know
Never declared a disaster or
major business disruption
7%
6%
4%
3%
2%
1%
12%
4%
24%
”
“Building The Business Case For Disaster Recovery Spending”, Forrester Research, Inc., April 2008
9
© 2009 IBM Corporation
Building a smarter planet with a dynamic infrastructure – business resiliency
. . . and disruptions range in business impact
 Downtime ranges from 300–1,200 hours per year, depending on industry1
 In some industries, downtime costs can equal up to 16 percent of revenue1
 For 32 percent of organizations, just four hours of downtime could be severely
damaging2
 Online security attacks are accelerating, causing downtime and loss of revenue
 Data is growing at explosive rates
 Security and resiliency are a top area of concern and spend for all size companies
 Some industries are enforcing fines for downtime and inability to meet regulatory
compliance
 Mitigation of compromised personal information is calculated at over $500 per incident3
1 Infonetics Research, The Costs of Enterprise Downtime: North American Vertical Markets 2005, Rob Dearborn and others, January 2005.
2 Continuity Central, “Business Continuity Unwrapped,” 2006, http://www.continuitycentral.com/feature0358.htm
3 IBM Research 2007
10
© 2009 IBM Corporation
Building a smarter planet with a dynamic infrastructure – business resiliency
Without Business Resiliency, one adverse event
can threaten the entire ecosystem of a business’
dynamic infrastructure
Desktop
File servers
Tape
Instant messaging
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Asynchronous replication servers
Data Center
People
 Finance
 Folders
 Sales-customer
relationship
management
 File servers
Archive servers
Laptop
Web applications
Synchronous replication servers
 Database servers
 Application servers
 Web applications
Folders
 Instant messaging
 E-mail
Sales-customer
relationship management
E-mail
Finance
Application servers
© 2009 IBM Corporation
Building a smarter planet with a dynamic infrastructure – business resiliency
What is business resilience?
Business resilience is the ability
to rapidly adapt and respond to
risks, as well as opportunities, in
order to maintain continuous
business operations, be a more
trusted partner, and enable
growth.
12
© 2009 IBM Corporation
Building a smarter planet with a dynamic infrastructure – business resiliency
IBM has identified five high value Entry Points to tackle your
business resilience challenges
IBM Business Resilience
Challenges:
 Evaluating, planning, and mitigating the
business impact of various types of risks
 Responding to compliance pressures associated
with business resilience
 Ensuring data is protected, available, and
accessible as needed by the business
 Achieving availability objectives by reducing
frequency and duration of infrastructure
applications and data outages
 Recovering from and responding to disruptive
events
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© 2009 IBM Corporation
Building a smarter planet with a dynamic infrastructure – business resiliency
A single enterprise resiliency strategy can mitigate the risk
associated with today’s complex business needs
Data driven
Virus
Worms
Data corruption
Business driven
Disk failure
Application outage
System availability failures
Frequency of
occurrences
Network problem
Lack of governance
Event driven
Failure to meet
industry standards
Terrorism/civil unrest
Failure to meet
regulatory compliance
Workplace inaccessibility
Natural disaster
Regional power failures
Building fire
Low
14
Consequences per occurrence
Pandemic
High
© 2009 IBM Corporation
Building a smarter planet with a dynamic infrastructure – business resiliency
Once risks are understood, an appropriate resilience strategy
can be developed
Accept
15
Mitigate
Transfer
Accept the risk
Mitigate the risk
Transfer the risk
An exposure is deemed
acceptable to the
business
Strategy required and
implemented to reduce
risks
When it is more cost
effective to transfer to
another entity (e.g.,
insurance, leaseback,
outsource)
© 2009 IBM Corporation
Building a smarter planet with a dynamic infrastructure – business resiliency
IBM uses the Enterprise Resiliency Blueprint to analyze the risk
level and work with you to find the right mitigation strategy
Risk mitigation strategies
Organization
Processes
Applications and data
Technology
Business resilience
Strategy and vision
Facilities
16
© 2009 IBM Corporation
Building a smarter planet with a dynamic infrastructure – business resiliency
The IBM Global Delivery Method applies standardized processes, tools
and methodologies worldwide
We have devised a set of internal methodologies designed to ensure consistent quality and
standards across delivery sites
We have created industry-leading software for risk management
We apply assets, tools and standards in a consistent manner worldwide
Reducing the complexity
of managing your global
continuity programs
17
© 2009 IBM Corporation
Building a smarter planet with a dynamic infrastructure – business resiliency
Key business benefits achieved by IBM clients
Reducing operational cost
Proving value to the business
Increasing customer satisfaction
Mitigating costs associated with downtime
Meeting regulatory compliance
Increasing competitive advantage
Creating an environment which is agile, flexible and responsive to change
Client Examples:
18
 Australian Open
 Geoscience Australia
 Bank of Montreal
 Montreal Informatica
 Bank of Russia
 Nationwide
 Bharti Airtel
 On Line do Brasil
 Centrinet
 Swedish Medical Center
 CLS
 Ubench
 DTCC
 Western North Carolina Health Network
© 2009 IBM Corporation
Bank of Montreal
Building a smarter planet with a dynamic infrastructure – business resiliency
Finding Business Benefit in Regulatory Compliance
Business challenge
The Bank of Montreal (BMO), which also serves the U.S. market, paid close attention to
new regulations and industry-specific guidelines to address disaster preparedness
issued by the U.S. government after September 11, 2001 -- in particular the
recommendation to locate back up datacenters beyond the immediate region of a
primary facility. The bank's existing secondary data center was located less than 10 km
from the primary data site.
Solution
Working with IBM, BMO set up a new secondary data center 100 km away
from its primary site. BMO was the first company to use an innovative new
IBM technology to synchronize transactions over this previously
insurmountable distance. By bringing its disaster recovery strategy into
compliance with federal guidance, BMO has significantly reduced its risk of
data loss when recovering from a system failure. Now, BMO can ensure its
clients’ data will be available at all times.
Benefits
 Ability to locate secondary data center at a safe and recommended
distance 100 km away.
 Ability to recover services less than two hours after a disaster.
19
“Data protection and
reputational risk are our
critical success factors.
Businesses have evolved from
paper-based transactions to
electronic transactions
through a number of
channels and are heavily
reliant on technology.
-- Lee Dunn, vice president of
BMO’s Operational Resiliency
Program
Solution Components
 IBM System z
IBM Geographically Dispersed
Parallel Sysplex™ (GDPS®),
 IBMServer Time Protocol
(STP)
© 2009 IBM Corporation
External
A large pharmaceutical company…
Building a smarter planet with a dynamic infrastructure – business resiliency
…saves costs while meeting government-mandated disaster recovery
and data protection regulations – using IBM Global Ser vices.
Business challenge
To comply with changing industry regulations and requirements,
this pharmaceutical company needed robust, reliable business
continuity and recovery processes. To drive down IT costs and
use in-house skills in open systems as well as Microsoft®
Windows® and Intel® systems, the company embarked on a
project to migrate from a mainframe environment—which was
being provided by an IBM competitor—to a distributed
environment. It needed business continuity and resiliency
services from a leading technology service provider that could
provide a scalable, manageable, cost-effective solution and
support many hardware and software systems.
BCRS Solution Components
 IBM Resiliency Consulting
Services
 IBM Disaster Recovery
Services
 IBM Information Protection
Services
Solution
Rather than staying with its existing service provider, the company switched to the business continuity
and resiliency services team from IBM to help ensure business continuity and resiliency in the event of a
disaster. IBM provided access to a business resilience center to act as a primary recovery site for more
than 130 servers from a variety of vendors. The business resilience center offers various server
configurations and the proper support to recover the company’s business-critical applications and data.
IBM and the company continually test and evaluate the recovery processes.
Benefits
•Gained flexible contract terms to support the company’s changing IT environment
•Reduced disaster recovery costs
•Automated invoicing processes
•Addressed industry requirements for security and protection of customer-related data
20
© 2009 IBM Corporation
Building a smarter planet with a dynamic infrastructure – business resiliency
IBM’s own smart transformation has delivered results
IBM IT
Transformation
• IBM’s IT transformation continues: our own IT investments over
the past 5 years have delivered a cumulative benefit yield of
$4.1B
Data Center
Efficiencies
Achieved
• Consolidation and virtualization - thousands of servers onto
approximately 30 IBM System z™ mainframes
• Additional virtualization leveraging System p, System x and
storage across enterprise
• Substantial savings being achieved in multiple dimensions:
energy, software and system management and support costs
Project
Big Green
• The virtualized environment will use 80% less energy and 85%
less floor space
• 2X existing capacity, no increase in consumption or impact by
2010
Cloud-enabled
on demand IT
delivery solution
Improve
service/manage
risk
21
1997
Today
CIOs
128
1
Host data centers
155
7
Web hosting centers
80
5
Network
31
1
15,000
4,700
Applications
• Self-service for 3,000 IBM researchers across 8 countries
• Real time integration of information and business services
• Reduced complexity, increased stability & centralized service management
to provide higher quality of service
• Assessed all applications and business functions to ensure provision of
world-class security and resiliency
• Multi-site resiliency
• Use monitoring and operational tools for service delivery management
• Use dynamic allocation of compute power and automatic provisioning
© 2009 IBM Corporation
Building a smarter planet with a dynamic infrastructure – business resiliency
Smart is..... a comprehensive suite of proven resilience
solutions
22
•
A design and implementation framework based on thousands of proven engagements - designed to align IT and the
business
•
Servers, storage and hardware designed for business continuity and high levels of availability
•
Thousands of skilled consulting and implementation professionals around the globe with industry experience dedicated to
solving your resilience need
•
Integrated solutions to solve tactical or end to end strategic challenges
•
A collaborative approach designed to make you successful
•
A variety of sourcing options
•
Solutions that can provide backup and recovery, help protect data, replicate data remote and fully integrate site swithing or
all system and application resources
•
Leadership in RAS, clustering and data mirroring solutions – to provide business continuity and eliminate single points of
failure
•
Consulting to help ensure the safety and recoverability of your business, your people and your infrastructure
© 2009 IBM Corporation
Building a smarter planet with a dynamic infrastructure – business resiliency
IBM Resiliency solutions help protect all critical assets –
from systems to people
Crisis
Management & Response
Information
Protection
IBM
servers,
storage,
networks
Global Business
Resilience Centers
Mobile Work Areas
Work area recovery
Information Protection Services
Virtual Workplace
23
With the technical capabilities your employees need to remain productive
© 2009 IBM Corporation
Building a smarter planet with a dynamic infrastructure – business resiliency
Next resilience steps to reduce operational cost, mitigate risk
and improve service
Analyze risks to your business by application, system and business unit
(workshops, assessments, business impact analysis)
Document availability requirements and measure against your existing
implementations (availability assessments, disaster recovery
planning and testing, continuity planning)
Use a framework of integrated solutions in a comprehensive approach
and assess gaps (business impact analysis, availability assessment,
optimization of resilience environment)
Implement actions to enable agility (virtualization, automatic
provisioning, logical partitioning, clustering, systems management,)
Regularly review and update your strategy as requirements change
(recovery testing, availabiity assessments)
Tie business needs and goals to your risk mitigation strategy (business
impact analysis, business continuity planning)
Understand the different sourcing options available (in-house, outtask,
managed services, outsource, cloud)
Engage with your client representative or resiliency specialist to
understand how to make your infrastructure more dynamic
24
© 2009 IBM Corporation
Building a smarter planet with a dynamic infrastructure – business resiliency
IBM has unmatched global presence with thousands of experts around the globe to
create the right resilience strategy for you
 40 years of experience
 154 centers in 55 countries around the
globe
 Over 10,000 clients
 100% recovery record
 Thousands of experts around the world
– with industry expertise
25
• More than 3,400 information protection
clients with over 24 petabytes of data
under management
• Ability to deliver - IBM demonstrates
resilience leadership daily through
successful service delivery
© 2009 IBM Corporation
Thank you!
26
© 2008 IBM Corporation
Australian Open
Building a smarter planet with a dynamic infrastructure – business resiliency
Reliably and securely serving tennis to the world with IBM hardware, software and services.
Business challenge
Tennis Australia organizes and runs the Australian Open two weeks each year,
where millions of eyes and users are on the tournament's official Web site, which
must deliver round-the-clock 100 percent availability.
Solution
To help provide real-time, flexible, and scalable access to the tennis action, IBM
provides a secure and self-managing infrastructure based on service-oriented
architecture (SOA), and multiple geographically dispersed servers, virtualized as
one, to scale up to support a massive increase in traffic more than 100 times its
typical volume.
Benefits
•Provides 100% secure tournament web-site availability
•Provides real-time analysis and prevention of malicious Internet attacks before
they gain access to the website infrastructure
•Automatic detection of any active security threats, risky user behavior,
performance issues and security policy violations
•3% reduction in energy consumption and 25% reduction in cooling demands
•Flexibly adjusts to fluctuating demands to support 100x normal traffic with
automatic provisioning
•Centralized management and monitoring of the security systems
27
“ Making sure our Website can’t get hacked
into is a key issue. With IBM, we have been
able to keep it tightly locked up and prevent
unauthorized access.”
-Dr. Chris Yates, CIO Tennis Australia
Solution Components
Services
● IBM Proventia® Network Intrusion Prevention
System (IPS)
● IBM Proventia Management SiteProtector
● IBM Global Business Services
● IBM Global Technology Services
Software
● IBM Tivoli® Monitoring
● IBM Tivoli Enterprise Console®
● IBM Tivoli Provisioning Manager
● IBM Tivoli Security Compliance Manager
Hardware
● IBM BladeCenter®
● IBM System p5™ 550 Express servers with
POWER5™
● IBM System i5® 520 running Linux® on POWER™
© 2009 IBM Corporation
Bank of Russia
Building a smarter planet with a dynamic infrastructure – business resiliency
Saving US$400 million per year by consolidating to IBM System z9
Business challenge
As the central bank for the Russian Federation, the Bank of Russia serves the interests
of the state, the Russian people, and private businesses. Its main responsibilities
include supporting the Russian currency, managing the national payment system,
overseeing money and loans policies, and supervising the country’s financial sector.
With a variety of local payment processing systems running on more than 200
distributed servers in 74 data centers across 11 time zones, Bank of Russia faced
significant challenges in terms of operational efficiency, technical support, and security.
Solution
Working with IBM and EC-Leasing, the Bank simplified and consolidated its entire
infrastructure to just four IBM System z9® Enterprise Class mainframes in two data
centers. IBM Global Mirror and Metro Mirror enable mutual fail-over between the data
centers, which are separated by a distance of 1,000 kilometers for disaster-protection
and business resilience.
“With IBM System z, instead of
buying an oversized server and
growing into it over the years, we
only need to pay for what we use.
As volumes increase, we can ask
IBM to activate more processors
within the mainframe to deal with
the demand. “
-- Mr. Mikhail Senatorov, Deputy
Chairman, Bank of Russia
Benefits
Payment processing costs reduced by 95 percent, saving US$400 million per year
Server and data center consolidation creates further savings on hardware and
software licensing, maintenance and electricity, and increases security
Workload for technical staff has been reduced by 85 percent
28
Solution Components
 IBM WebSphere MQ
 IBM Tivoli OMEGAMON
 IBM System z™
 IBM Business Partner ECLeasing
© 2009 IBM Corporation
Bharti Airtel
Building a smarter planet with a dynamic infrastructure – business resiliency
Achieving growth by keeping its focus on the customer
growth potential by adopting a business-driven framework for integration, allowing it to
implement and deliver new services rapidly. The company wanted to focus on
developing new services to provide competitive differentiation and strengthen its
customer relationships.
“ By working along with us
to transform our go-to-market
strategies and reinvent our
internal processes, IBM
has been a partner for the
innovation that we see as essential
in our ability to sustain our rapid
growth.”
Solution
– Jai Menon, Group CIO,
Bharti Enterprises
Business challenge
Indian telecom services provider Bharti Airtel needed to maximize future flexibility and
Bharti Airtel signed a ten-year agreement with IBM to transform its processes and take
on management of its IT infrastructure. IBM helped integrate channels and customerfacing processes – enabling higher customer satisfaction and more profitable growth.
This first-of-a-kind IT outsourcing agreement is a key reason Bharti Airtel has been
able to add 1.5 million new customers per month without a hitch.
Solution Components
 IBM DB2®
 IBM Global Business Services
 IBM Global Technology Services
Benefits
 IBM Service Provider
Delivery Environment IBM Strategic
Outsourcing
Improved cross-selling through integration of customer-facing processes
 IBM System x™
Optimization of business processes and infrastructure through flexible, standardized
integration framework
Outsourcing technology enables Bharti Airtel to focus on growth
Flexible pricing model avoids major increases in capital expenditures
 IBM TotalStorage® Enterprise Storage
Servers®
29
 IBM System p™
 IBM WebSphere® Business
Integration Server
 IBM WebSphere MQ
© 2009 IBM Corporation
© 2008 IBM Corporation
Centrinet
Building a smarter planet with a dynamic infrastructure – business resiliency
Building an energy-efficient data center with IBM BladeCenter technology
Business challenge
Centrinet recognized that, despite growing awareness of the benefits of “green”
solutions, most data centers in the United Kingdom are still designed with little
concern for their environmental impact. The company wanted to break the mold
by providing hosting services to customers in a data center that accommodated
their business requirements in an environmentally responsible manner. Centrinet
sought the help of an experienced IT provider to help build a facility designed to
run on renewable energy.
Solution
Centrinet selected a space within a remote nuclear bunker from the 1950s for its
new data center and brought in wind turbine specialist Ecotricity to power the
30,000-square-foot data center entirely with renewable energy. Having
established the power supply, Centrinet turned to IBM—being familiar with IBM’s
outstanding credentials in delivering energy-conscious solutions—for a
comprehensive data center solution based on IBM BladeCenter® technology,
which integrates servers, networks, storage and applications in one-inch-thick
blades that sit in a rack, like a bookshelf. The blades take up much less space
and use less energy for the same computing tasks.
“We were impressed right from the
very first call we put into IBM, in
terms of both the product and the
levels of service.”
— Kelly Smith, managing
director, Centrinet
Solution Components
IBM BladeCenter technology
Benefits
Implemented an environmentally conscious data center solution that helps cut
energy use by approximately 60 percent
Designed an innovative hosting services offering
Gained a flexible IBM infrastructure that can scale to meet demand
30
© 2009 IBM Corporation
Cheshire County Council
Building a smarter planet with a dynamic infrastructure – business resiliency
Bringing social service agencies together to deliver person centric care
Business challenge
Driven by growing resource constraints and a government mandate, Cheshire
County Council sought to coordinate the way its various agencies served its
growing senior population. Manual, unconnected processes within its
agencies stood in the way.
Solution
Cheshire County Council built a new needs assessment solution
that enabled its agencies to function as a single, “virtual” community
of providers—and served as the nucleus of a process automation
effort that has drastically improved the efficiency and quality of senior care.
Working with IBM and IBM Business Partner Esprit Ltd., the council created a
series of standardised and automated processes that not only lowered costs
“ We're not only helping Cheshire to be at
the leading edge in the way it provides
services to its older citizens. With IBM's
help and insight, we've also developed a
whole new model of how local government
can provide services to citizens in an
innovative and joined-up way.”
– Alan Allman, senior manager
for Business Strategy,
Planning and Performance,
Cheshire County Council
but also tightened the social safety net for the council’s senior citizens.
Benefits
 20 percent reduction in time and cost required to perform in-home senior visits
 Improved ability to proactively manage the course of health and social care for
senior citizens
 Reduced administrative costs through improved coordination between
healthcare providers and social agencies
31
External
Solution Components
 IBM Global Technology Services
e-business Hosting™ Services
 IBM System x
 IBM Tivoli® Access Manager
 IBM WebSphere® Application Server
 Esprit ShareCare for e-Enabled Single
Assessment Process
© 2009 IBM Corporation
Continuous Linked Settlement (CLS)
Building a smarter planet with a dynamic infrastructure – business resiliency
Transforming worldwide foreign exchange trading with IBM
Business challenge
To eliminate the risk of default on foreign exchange (FX) dealings caused
by time zone differences and delays, global banks needed to transform FX
settlement processes to enable simultaneous and real-time global
settlements while accommodating growth and service expansion
Solution
Leading global banks set up CLS Bank to design a unique, innovative realtime process for same-day foreign exchange settlement. CLS partnered
with IBM to design, develop and manage the IT applications and
infrastructure needed to support the uniquely secure new process. CLS in
partnership with IBM has created the world’s only system for the
simultaneous and irrevocable settlement of payment instructions
associated with FX trades.
“It would have been difficult
to have established and
extended this resilient
settlement system for one of
the world’s major financial
markets without the
commitment, skills and
capabilities of IBM,”
-- Rob Close, Chief Executive
Officer of CLS Group and
President and CEO of CLS
Bank
Benefits
CLS now provides a streamlined, resilient and innovative service,
processing more than 50% of global foreign exchange transactions,
peaking at $5.4 trillion a day and growing.
32
External
© 2009 IBM Corporation
Depository Trust and Clearing Corporation (DTCC)
Building a smarter planet with a dynamic infrastructure – business resiliency
Keeping up with growth while keeping markets on firm ground
Business challenge
The dominant provider of investment processing services in the U.S., DTCC
sought to parlay its record of service innovation and cost leadership by
expanding globally. To meet the additional processing demands and new service
development requirements of these new markets, DTCC needed scalability,
reliability and flexibility in its processing platform.
Solution
DTCC teamed with IBM to re-architect its core processing infrastructure to
enable it to push its already world-leading transaction capabilities even further to
accommodate DTCC’s global growth vision. By re-architecting its systems and
doubling its unmatched processing capabilities, DTCC has been able to enter
new global markets while developing new services. IBM’s assistance in moving
the company toward SOA is a key part of DTCC’s drive toward increased
flexibility.
Benefits
77% increase in overall transaction processing capacity, enabling TCC to
handle 3x the highest volume ever recorded
Solution Components
 IBM WebSphere® Application
Server
100% rate of reliability, with $1.5 quadrillion in trades settled annually
 IBM WebSphere MQ
25% reduction in cost per transaction, giving DTCC the lowest cost per
transaction in the world
 IBM DB2®
Rebates of excess transaction fees of more than $580 million
33
“Our ability to expand capacity
demonstrates our commitment to
prepare for unprecedented growth
and other risk factors affecting the
global marketplace. IBM's
technology and vision have been
essential to our success in doing
this.”
— William B. Aimetti, President and
CEO, DTCC
 IBM Tivoli® Composite
Application Manager
© 2009 IBM Corporation
© 2007 IBM Corporation
Geoscience Australia
Building a smarter planet with a dynamic infrastructure – business resiliency
Ensuring Informed Exploration for a Better Future
Business challenge
Geoscience Australia provides an archive of offshore seismic data and
satellite remote sensing data that has been collected in Australia over
the course of many decades. This critical archive is used by the
Australian Government to attract international exploration investment
to search for petroleum and gas. The archive continues to grow at an
exponential rate, and maintaining access began to pose challenges to
the agency.
Solution
Geoscience Australia chose IBM Premier Business Partner Tardis
Services to provide an IBM storage solution. IBM Global Technology
Services provided information optimization solutions and services to
help the customer efficiently manage information and accelerate their
knowledge discovery.
Benefits
 Increases capacity to meet the customer’s growing storage needs
 Enables faster access to over 1.2 petabytes of research data,
providing exploration companies with a valuable resource in the
search for new energy sources well into the future
 Helps the customer eliminate manual processes for improved
operational efficiency
34
“The IBM solution came out
favorably in the tender
process. In particular it was
very favorably priced
compared to other options.”
—Paul Trezise, Executive
Officer of the Petroleum and
Marine Division, Geoscience
Australia
Solution components
 IBM System Storage TS3500
Tape Library
 IBM System Storage
DS4200
 IBM Scale Out File Services
© 2009 IBM Corporation
Building a Smarter Planet
Montreal Informatica (MI)
Building a smarter planet with a dynamic infrastructure – business resiliency
Modernizing ticketing for public transportation with a smartcard system
BUSINESS CHALLENGE:
As Brazil’s largest IT service provider, MI was selected by Fetranspor, the Public
Transportation Federation of Rio de Janeiro, to help transform its ticket distribution
system. Fetranspor wanted to streamline its operations to make bus and subway travel
more convenient and to cut down on the time passengers spent waiting in line to buy
tickets. MI needed a partner with the expertise and technology to help it reengineer
Fetranspor’s ticketing processes.
SOLUTION:
IBM technology helped MI modernize ticketing for public transportation in Brazil with a
smartcard solution that validates travelers instantly and allows them to purchase
reusable fare cards online. Validation devices are located in train stations and on buses,
and are supported by an e-ticketing application that handles approximately 1.5 million
card swipes per day. With help from IBM Business Partner Ingram Micro, MI built
Fetranspor’s ticketing solution using scalable IBM DB2 Universal Database information
management software featuring DB2 UDB for z/OS and a suite of DB2 tools including
DB2 Administration Tool and DB2 Performance Monitor, powerful IBM WebSphere
middleware and resilient IBM eServer zSeries hardware.
BENEFITS:

Ticket purchase time for travelers cut by 50%
 Transformed manual processes, decreasing Fetranspor’s overhead costs
 Provides insight into customer purchasing trends
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© 2009 IBM Corporation
Nationwide Insurance
Building a smarter planet with a dynamic infrastructure – business resiliency
Using virtualization as a foundation for innovation
Business challenge
Faced with the need to build a new, multimillion-dollar data center to
cope with server proliferation and seeking to streamline application
development and daily operations overall, Nationwide Insurance
instead made a strategic decision to move to a flexible, virtualized
IT environment.
Solution
Nationwide deployed two IBM System zTM mainframes running Linux.® The solution
is a cornerstone of Nationwide’s strategy of moving all
new development to virtualization and Java 2 Enterprise Edition (J2EE) as a
means of “future-proofing” its IT platform. The new approach to IT has reduced
environmental costs and made the development of new applications far less risky
through the rapid, low-cost and efficient provisioning of server capacity. This
enables Nationwide developers to try new ideas that would otherwise not have
been attempted, fostering innovation and out-of-the-box thinking.
Benefits
 US$15 million cost savings anticipated over three years
 85-90 percent server utilization
 80 percent reduction in environmental costs
 Web hosting costs lowered by 50 percent
36
“ The ability to flexibly add capacity
wherever we need it changes the
whole mindset of the developers.
It promotes out-of-the-box
thinking, because the risk cost is
so low. What virtualization really
gives us is a strong foundation
for innovation.”
– Buzz Woeckener, manager of
Linux, Nationwide Insurance
Solution Components
 IBM DB2®
 IBM System z
 IBM WebSphere® Application Server
 IBM z/VM®
 Linux
© 2009 IBM Corporation
© 2008 IBM Corporation
On Line do Brasil LTDA
Building a smarter planet with a dynamic infrastructure – business resiliency
Nourishing its growing business with an energy-efficient, cost-effective IT platform
Business challenge
After experiencing rapid growth for more than three years, On Line do Brasil needed to
expand its data center operations, which no longer had the power, efficiency or
scalability to support the hosting provider's flourishing business. On Line do Brasil
sought a solution that would help it expand its data center while providing energy
efficiency, advanced management capabilities and high availability for its customers.
Solution
On Line do Brasil consolidated its existing systems onto three energy-efficient IBM
BladeCenter® HS21 XM servers housed in an IBM BladeCenter E Chassis. In addition,
the company implemented an IBM System x3550 server to manage the new
environment.
IBM SAN Switches provide connectivity between the System x3550 server and a new
IBM System Storage® TS3310 Tape Library, which provides four hours of backup for
On Line do Brasil's customers who subscribe to the service.
“We can proudly promote
the IT infrastructure that
supports our hosting
business. The BladeCenter
and System x environment
provides our customers
with optimal availability
and gives us an energyefficient and cost-effective
solution.”
— On Line do Brasil
LTDA
Benefits
37

Cuts management time by 30 percent

Improves system availability and energy efficiency

Expects a full return on investment in as few as three months
© 2009 IBM Corporation
Swedish Medical Center
Building a smarter planet with a dynamic infrastructure – business resiliency
Leading healthcare system taps IBM to build its world-class data center
Business challenge
Swedish Medical Center had launched a US$120 million clinical
information system that involved transitioning from paper-based
medical records to electronic records. They quickly realized the
existing IT environment could no longer keep up with its evolving
needs. The client sought a solution provider that could help it extend
its existing infrastructure while offering the flexibility the organization
needed to meet evolving demands.
Solution
The Swedish Medical Center engaged IBM Global Technology
Services to design and construct a 6,000 square-foot, world-class data
center and brought it online in less than 12 months. IBM created a
highly available communication network, coupled with the hospital’s
redundant network, and built a state-of-the-art network operations
center to minimize downtime.
Benefits
“I would never have wanted to
attempt this type of project without
IBM and its leadership.”
— Janice Newell, chief
information officer, Swedish
Medical Center
Solution Components:
 IBM Global Technology Services –
Site and Facility Services
 Improves the ability to focus on providing top-notch healthcare
services
 Enhances quality and speed of medical services and provides
noticeable financial savings
 Monitors IT operations more closely, 24x7
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© 2009 IBM Corporation
UBench International
Building a smarter planet with a dynamic infrastructure – business resiliency
Transforming industry efficiency with automated wireless communication
Business Challenge:
A software provider, UBench aimed to make profit more achievable in the
automobile-leasing industry. Leasing companies struggle with keeping prices low to
satisfy customers, while spending time and money on fleet maintenance, which
means extensive coordination—often via phone or e-mail—with insurance providers
and repair shops. Vehicle depreciation squeezes leasers’ margins, and unpredictable
vehicle damage drives up costs for everyone involved. UBench sought to streamline
industry collaboration and enable greater control over vehicle fleet values.
Solution:
Using IBM WebSphere technology, UBench can slow vehicle devaluation by
automating key processes and speeding communication. In-car wireless devices
notify service facilities of problems in real time to help keep issues minor and easily
fixable. After an accident, the system facilitates online collaboration between
insurance adjusters and repair shops. IBM DB2 software and IBM eServer xSeries
hardware, hosted by IBM e-business Hosting Services, support the solution.
Benefits:
“We had a unique vision of
how we could transform the
entire auto leasing process
from end-to-end to make it
more efficient and
responsive to customers.
Only IBM had the
technology and know-how to
help us realize that vision.”
— Director and Cofounder,
UBench International
 Cuts administrative costs per vehicle by 35%, supporting profitability
 50% reduction in insurance companies’ adjustment costs
 Improved efficiencies increase customer satisfaction and retention
39
© 2009 IBM Corporation
Western North Carolina Health Network (WNCHN)
Building a smarter planet with a dynamic infrastructure – business resiliency
“Virtual” medical records enable sharing of patient data
Business Challenge:
WNCHN sought a way to implement its vision of the availability and exchange of
patient data anywhere, anytime, to healthcare providers in its 16 hospitals.
WNCHN needed a solution that would allow the decentralized creation and retrieval
of electronic patient records and enable their exchange among facilities, and one
which would integrate with existing health information systems, rather than
replacing them.
Solution:
WNCHN engaged IBM Global Business Services, IBM e-Business Hosting and
AccessPt Software to design and implement an electronic healthcare record (EHR)
exchange system. The system, called Data Link, allows authorized clinicians to
view a patient’s electronic records across all 16 WNC hospital systems. Data Link
differs from many EHR exchange systems in that it is based on an innovative
"virtual" records system that uses the data from hospitals' existing records systems
instead of creating a new, centralized system for the Network.
Expected Benefits:
 Improved patient care through reduced medical errors and unnecessary treatments
 Lower overall costs through reduced duplicate lab tests, improved data entry and
“For several years, WNCHN has
been exploring the exchange of
electronic medical records. IBM
and AccessPt have finally made
it happen, quickly and securely,
without replacing our existing
record systems.” Gary Bowers,
Executive Director
document mgmt, and reduce human errors
 Faster patient records retrieval – from up to 30 minutes to mere seconds, and
better security of medical records
40
© 2009 IBM Corporation
Trademarks and notes
IBM Corporation 2008
 IBM, the IBM logo and ibm.com are registered trademarks, and other company, product or
service names may be trademarks or service marks of International Business Machines
Corporation in the United States, other countries, or both. A current list of IBM trademarks is
available on the Web at “Copyright and trademark information” at
www.ibm.com/legal/copytrade.shtml
 Adobe, the Adobe logo, PostScript, the PostScript logo, Cell Broadband Engine, Intel, the
Intel logo, Intel Inside, the Intel Inside logo, Intel Centrino, the Intel Centrino logo, Celeron,
Intel Xeon, Intel SpeedStep, Itanium, IT Infrastructure Library, ITIL, Java and all Java-based
trademarks, Linux, Microsoft, Windows, Windows NT, the Windows logo, and UNIX are
trademarks or service marks of others as described under “Special attributions” at:
http://www.ibm.com/legal/copytrade.shtml#section-special
 Other company, product and service names may be trademarks or service marks of others.
 References in this publication to IBM products or services do not imply that IBM intends to
make them available in all countries in which IBM operates.
41
© 2008 IBM Corporation