Hiring Top Talent
Thursday, September 20, 2012
8:30am - 10:30am
McNeese Alumni Center
To register email Gaye Courville at gcourville@allianceswla.org
In today's economy it is essential to have the right people in the right position.
 Would your organization benefit from higher retention of valuable employees?
 Have you ever thought you hired one person and they seemed to turn into someone
else in the first 90 days?
 Do you believe that the quality of staff is a reflection of an organization?
If you answered yes to these questions then this session may offer some new techniques that
will benefit your organization.
Sara Judson of Training Pathways will explore a specific style of questions to use during the
interview process that has a strong track record of matching the right person with the right
job. These are behavioral based questions. Why are behavioral based questions important?
When done effectively and consistently, it results in better hiring decisions that in turn
decreases the cost of training and staff turn-over, as well as increases employee satisfaction
and engagement.
Sound too good to be true? It's not! Susan Benoit, Executive Director of Families Helping
Families, turned to Training Pathways to coach her organization on these skills and she said,
"These techniques are so valuable that I'll never use my old questions again."
Executive Directors, hiring managers and members of your Board's Human Resource and
Nominating committees are prime candidates for this session.
Building Customer Loyalty
Tuesday, October 30, 2012
8:30am - 11:00am
McNeese Alumni Center
To register email Gaye Courville at gcourville@allianceswla.org
In the world of non-profits, it's more important than ever to keep and nurture the customers,
volunteers and donors that you already have on board. And, these are ALL customers whether
internal or external ones. There are simple techniques related to communication, whether in
person, on the phone or via email, that can make or break a customer experience. Join Sara
Judson of Training Pathways to add a few "tools" to your "customer relations took kit."
Building Customer Loyalty would be beneficial to Executive Directors as well as front line staff
in non-profit organizations.
Employee & Volunteer Engagement...
Increasing Results by Increasing Engagement
Thursday, November 15, 2012
8:30am - 10:30am
McNeese Alumni Center
To register email Gaye Courville at gcourville@allianceswla.org
Could your staff and volunteers be more engaged in the mission of your organization? Does it
seem that some people have more ownership of their roles than others? Different people
have different levels of engagement and YOU can help to increase it!
Why is this important? RESULTS. Increased engagement will:
 Increase morale
 Decrease staff and volunteer turn over
 Increase your bottom line
Sara Judson with Training Pathways will help you see the value of engagement and share
techniques for increasing engagement with your team. Executive Directors, board chairs and
team leaders would benefit from this session.