Mukesh Panchal
Rz-50 Anand Nivas Sayed Village
Paschim Vihar
New Delhi, India - 110087
+91 9899378242
itsmukeshpanchal@gmail.com
Professional Profile
A dynamic professional with over 10 years of rich experience in Corporate Relations, Sales & Marketing, Business Development,
Provider Network Management, Relationship Management and Assignments in Hospital empanelment, credit cards and Healthcare allied
services.
Certificate & Trainings:
 White Belt Certification- White black certification
for lean management and process revamp
Reward and Recognition
 Idea Genie award in GE Capital’s for smoothening the
payment process for corporate clients.
Professional Strengths
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Deft in leading dedicated teams for running successful business operations and experience of developing procedures and service
standards for business excellence
An Out-of-the-Box thinker with a flair for charting out corporate relations strategies and contributing towards enhancing
business volumes & growth and achieving profitability norms.
Proficient in handling all corporate relations, sales & marketing activities, analyzing market trends & establishing healthy &
prolonged business relations with clients
An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving &
organizational abilities. Possess a flexible & detail oriented attitude.
Notable Career Highlights
Corporate Relations
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Interacting with existing and potential corporate clients for new business development and achievement of targets
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Corporate Sales and relationship building
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Secure existing corporate contracts and extend business relations into business development.
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Monitoring the market response and conveying the feedback to Top Management
Business Development
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Formulating strategies & reaching out to the unexplored market segments/customer groups for business expansion
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Exploring new business opportunities in various segments along with concerned branches in various states & regions
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Conceptualizing & implementing plans/policies for the organization, organizing promotional campaigns and ensuring
accomplishment of business goals.
Provider Management
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Empanelment of healthcare service providers including tertiary care hospitals, clinics, pharmacies and diagnostic centres.
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Reconciliation of hospital claims coordination with insurance companies for settlement
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Arrangement and management of Provider engagement programs such as health camps health talks with corporate and other
stake holders.
Customer Relationship Management
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Identifying prospective clients, generating business from the existing clientele, thereby achieving business targets
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Interacting with the clients on a regular basis & provide redressal to all their queries, complaints along with client relation
activities.
Team Management
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Providing direction, motivation & training to the corporate relations management team for ensuring optimum performance for
all operational and networking related departments
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Workflow management to provide optimum performance with round the clock availability of team for customer resolution at
call centre
New Initiatives and projects
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International Medical tourism
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Medicash and Medicash Plus Card roll out
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NIBL Card launch
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Career Recital
Currently working with E-Meditek Solutions LTD – Phase V Gurgaon Udyog Vihar
07 September 2012 to till Date
Manager – Corporate Relations
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Business development for TPA , sourcing new corporate clients for serving them as a healthcare administrator
Managing corporate relations and engagement programs
Managing a team of empanelment and networking of hospitals and other healthcare service providers.
Management of operations and servicing team responsible for serving network providers.
Managing a team of international medical tourism including Asia and African region.
Managing the operations of Medicash and Medicash Plus.
To develop and implement an annual marketing plan, direct division marketing activities and develop an annual promotion
program.
Design sales strategy including empanelment with PSUs, hospitals and clinics.
Managing entire Pan India Hub for TPA clients which includes General Insurance/ Health Insurance
Locates and Proposes Potential Business deals by contacting New Corporates and exploring business opportunities
Converting New Business Deals by coordinating & integrating contract requirements with business operations, along with
developing & negotiating contracts
Maintaining the public relations efforts with Existing Corporate like L&T and Bharti Axa , Universal Sompo and MNC brokers.
Identifying market trends and ideas by researching industry and related events
Reporting and Tracking Business Performance numbers for all Branches
Conducting Product Trainings for internal team and new hirers
Protects Organization’s value by keeping information confidential and adhering to defined policies & procedures
Interacting with network hospitals in resolving their grievances related to payment issues
Reconciliation of outstanding statements with network hospitals
Retention of hospitals into the network and achieving operational efficiency with the network hospitals
Cashless process training for network hospitals
Ensuring effective information management of cashless claims with network hospitals.
Having package price/ discounted tariff for all active hospitals
Attra InfoTech Private Ltd.
Hosur Bangalore
Test Manager
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(March 2011 – Aug 2012 }
Business development for IT infrastructure for credit cards
Designing RFQ and sales presentation for organizations engaged in cards management
Liaising with cards companies and Managing Existing Relationship of Corporates
Development of the Sales Network along with leadership and management to maintain high standards of sales quality
Managing customers complaints and repeat business
Establish activity and sales reporting mechanisms to Company standard
GE Capitals (SBI CARDS)
(Jan’05 –09 Feb’2011)
Noida
Sr. Executive Corporate relations
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Managing entire Pan India Hub for corporate clients
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Locates and Proposes Potential Business deals by contacting New Corporates and exploring business opportunities
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Converting New Business Deals by coordinating & integrating contract requirements with business operations, along with
developing & negotiating contracts
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Managing servicing of corporate by providing dedicated services
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Identifying market trends and ideas by researching industry and related event
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Defining and maintaining access for all SBI Corporate authorized users worldwide in a secure and controlled environment.
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Activate, define SBI Corporate card Customers in the Production System within stipulated TAT
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Ensure complete resolution to the SBI corporate card customer’s queries within specified TAT and SLA signed with corporate.
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Ensuring that the team adhered to the Quality / TAT / Internal Policies & procedures / terms specified within the agreement
with respective corporate.
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Managing a team of 9-member team of Subject Matter Experts who are responsible for addressing services related operational
activities.
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Responsible for daily productivity management, maintaining individual & team targets and regular performance review for the
entire team, including the annual appraisals for the individuals.
Motivating the team through rigorous feedback, counseling, one on ones and team huddles.
Review the existing policies and procedures to suit the dynamic business conditions.
Handle all data queries for the business across functions as part of Navigation team.
Ensuring client/customer satisfaction through process implementation as well as coordinating with the client with an objective
to maintain fruitful relationship and reach business goals.
Creating and sustaining a dynamic environment to foster development opportunities and ensuring high performance amongst
Team members through consistent motivation.
Participating in the meetings with higher ups and discussing about the teams performances and putting forward the concerns of
the team before the management
Worked with Bharti Teletech India Pvt. LTd. as Customer Service Professional from May 2004 to January 2005
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Executed services for Bharti Airtel Prepaid customers where we need to resolve the Complaints and Queries of the cardholders
on call.
Handling Team Escalations
Ensuring First Time Resolution on Call to cardholders to increase customer satisfaction and to decrease repeat calls .
Academic & Professional Qualification
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Master’s in Commerce from Annamalai University
Bachelor of Commerce (B. Com Pass) University Of Delhi
Senior Secondary School in Commerce
MS Word, MS- Excel, MS DOS, PowerPoint, MS Access Page Maker, Windows 95 & Windows 9
Personal Details
Father’s Name
DOB
Nationality
Marital Status
Language Known
Salary
Preferred Location
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Lt. Mr Anand Kumar Panchal
29th July 1982
Indian
Married
English & Hindi
Negotiable
Delhi/NCR
Declaration:
I hereby declare that the above in formations provided by me are true to the best of my knowledge.
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