Adult Social Care
eMARKETPLACE
ChooseMySupport
www.choosemysupport.org.uk
Introduction – ChooseMySupport
• Leicestershire County Council and Leicester City Council have
created a website called ChooseMySupport.
• Supports people to look at options in Leicestershire, and find the
products and services that best meet peoples needs.
• Part of the Personalisation programme
• It is similar to other online shopping websites, like Amazon, or
eBay, but it specialises in local social care services.
• Easy to use with guidelines throughout.
• One place to search for products and services – should be peoples
first port of call.
• Approves providers
• Choose My Support went live on the 13 April 2011.
Who is it for?
It is for everybody
• Personal Budget holders – people who are
assessed as needing support
• Leicestershire County Council Employees
• Self funders - people who pay themselves
• Carers, friends and family
• Social Care Staff
• GPs and other professionals
Browsing, searching and Help
Browse and search for products & services.
Searches can be undertaken by area.
Where all things are equal, search results are randomised.
Products & services are arranged into categories.
Don’t need to register to search.
You must register to sell products and services by
creating an account.
You must have an email account.
Once registered your status is set and you manage your
account
Help function – provides information
Guidance notes and help throughout the site
Categories Products & Services
Accommodation - Are you looking for
Being part of the community - Do you
somewhere to live or for new support in your home?
want to do more during the day or in the evening or at
weekends?
Domestic Support - You may need help with Events, Education & Training - Do you
things in the house like cleaning, washing and getting
yourself a meal or you
want to learn new things or find out about events to go to?
Health & Wellbeing - Do you want more
Lifestyle and Leisure - Do you want to do
help to stay healthy? Here you can find health care
services.
more with your spare time? Here you will find a lots of
community activities
Personal Support - Do you worry that you
can’t look after your garden or carry out repairs to your
home?
Repairs and Maintenance Services
- Do you worry that you can’t look after your garden or
Services for Carers - If you caring or
Staying Independent and Safe - Do
arranging the care to someone else who is ill, frail or
disabled.
you find speaking up for yourself difficult or finding out what
support you should be getting?
Support and Advice - Looking for legal or
Transport - Do you find it difficult to use public
financial advice or perhaps help with planning your
support?
transport? Here you will find list of local transport services
Work and Voluntary Support - Do
you want to work but you need to be supported? There
are services that can give you information
carry out repairs to your home?
Sub Categories
Searching
& Buying
Process
Selected Product/Service
Buying Process
Quotes – request a quote on a specific
product
Compare this – enables you compare
products and services
Call me back – requests a call back from
the provider
Requests
Request
Buying Products
Buy now – adds product
to basket
Provider Registration
• Providers register via the ChooseMySupport website.
• All providers selling products or offering a service in
City or County must register and be approved before
their products and services will appear on the website.
• County and City have different approval processes
• A provider will have to be approved by both City and
County if they wish to trade in both areas.
• System Associates support providers and they also
manage the site.
• The Local Authority has full control over who appears on
the site and who needs to be removed.
Log on to www.choosemysupport.org.uk
CLICK HERE to view the
Leicestershire County Council
categories of approval.
Register as a
provider
Register your business details…….
Once registered
on to the site,
providers are
required to
electronically
upload the relevant
documentation and
information.
Only then will your
service become
‘approved’ by
Leicestershire
County Council.
There are 6
categories of
‘approval’ for
Leicestershire.
The service you
wish to deliver will
determine the
documents you
need to upload.
You will be able to
view the County
Approval Process
here
Leicestershire County Council
ChooseMySupport - Approval Process
• As part of the approval process you will be asked to submit a completed
'Self-Assessment Questionnaire'.
At present this form is not an online form: to complete this form
please complete the following steps
1) Copy and paste the Self-Assessment Questionnaire into a word
document.
2) Complete the Self-Assessment Questionnaire on the word document.
3) Send the completed Self-Assessment
Questionnaire to
emarketassurance@leics.gov.uk
4) Submit at the time of initially
registering your service on
ChooseMySupport. This information
will be filed along with all other
documentation.
Click here to view
and complete the
self assessment
questionnaire. Then
return to the email
address shown
You will receive an
email confirming your
initial registration.
The email will take you
back to the site to
complete registration
Complete the check-list
There is a 6
step check list.
You need to
complete all areas
of registration
before you apply
for approval.
The service you
wish to deliver
will determine
the documents
you need to
upload.
Step 2: Is the Approval Stage
Click here to select
the document you
wish to upload
Enter the date your
documents are valid
from and when they will
need updating
Once you
have
uploaded
the
documents
relevant to
your service
category
they will
appear on
your profile.
CLICK HERE to edit, remove or
These services are not regulated
CQC, however
maybe contracted by
view theby
documents
you have
Leicestershire County Council.
uploaded.
You can replace documents as
required to ensure they are valid
When you have
completed each
step, they will turn
green.
Once all steps are
Completed just
CLICK HERE for
approval.
To manage and
add services in the
future you just
need to go to ‘my
account’.
Support Network
Issue/ Query
Technical
Provider support
Approval Issue
contact
Email:
technical@choosemysupport.org.uk
Telephone: 0845 5570707
Email:
support@choosemysupport.org.uk
Telephone: 0845 5570707
County –
Emma.Bainbridge@leics.gov.uk
Tel – 0116 3056374
City - cms.acc@leicester.gov.uk.
Tel - 252 8772 or 252 8349
Thank you
Please register your service at
www.choosemysupport.org.uk
Without choice there is no
control.