CS Colloquium • Computing Services, a portion of IT Services • Slides posted on http://www.wpi.edu/Admin/IT/News/events.html • IT Division Website http://www.wpi.edu/+IT CS Colloquium – 11/4/05 1 Introduction Tom Lynch, PhD VP of Information Technology, CIO CS Colloquium – 11/4/05 2 Agenda 1. 2. 3. 4. 5. 6. Overview, BSC, ISCP (Tom) Communicating with CCC (Ben) Communications network (Sean) Internet2, Internet Interface (Allan) Research Resources (Sia) Q&A CS Colloquium – 11/4/05 3 Strategic Planning • Review and where we are • Stakeholder focus—we are here to serve • Balanced Scorecard Methodology CS Colloquium – 11/4/05 4 IT Division Values, Mission, and Vision Balanced Scorecard Values Ethics-integrity-honesty, Customer Service, Quality, Open Communication, Teamwork, Healthy Work Environment Mission The IT Division partners with faculty, students, and staff in the quest for knowledge, applying the power of technology to unite people and content anytime, anyplace. Vision The IT Division fuels the success of WPI by understanding the community so well that solutions are sought, trusted, and in place as needs arise. Strategy Refer to strategy map & objective descriptions (next measures/targets, initiatives) CS Colloquium – 11/4/05 5 Information Technology Division Strategy Map Resources IT Division L & G Internal Processes Stakeholder Understand stakeholders, technology, and the environment Nurture a community of knowledge workers Understand the needs of stakeholders Identify, continually invest in and retain a talented, motivated, highly effective staff Maximize the availability of appropriate resources Deliver intuitive & friendly experiences Explore new & alternative uses of technology & services Communicate the right information at the right time Support & empower people & leverage potential Share information, listen respectfully, & be responsive Diversify & grow funding sources (gifts, grants, op. budget, capital, ADLN rev., greeknet / resnet / telcom, – 11/4/05 CS Colloquium Gigapop) Build it right; keep it healthy Foster a culture that encourages, and celebrates both team & individual contributions Exercise responsible planning & resource management Increase value, capability, and satisfaction of our stakeholders Strive for operational excellence in our systems, processes, and communication Maximize staff learning, personal growth, and collaboration Secure and effectively use necessary resources 6 August 12, 2004 Division-Wide Activities • Securing the Environment – Disaster Recovery (DR) • • • • Offsite DR location; recently expanded Implementing redundant mission critical systems Data Protection/System Recovery Procedures (3rd yr.) Library Disaster Plan (15th yr.) – Increased security and improved identity protection • • • • Desktop firewalls, antivirus, software patches Server/network firewalls, antivirus, intrusion detection Network security plan and policy Information security and compliance program (ISCP) – Increased and improved services • FY05 Gifts ($1,264k) and Grants ($223k) CS Colloquium – 11/4/05 7 Information Security Compliance Program • Federal law compliance for: – Federal Family Educational Rights & Privacy Act (FERPA), Gramm-Leach-Bliley Act (GLBA), Patriot Act, – Health Insurance Portability & Accountability Act (HIPAA) – Electronic Comm. Privacy Act (ECPA), Computer Fraud & Abuse Act (CFAA) – Copyright, Fair Use, DMCA, TEACH Act • • • • Cross functional team and sponsors Policy analyses, legal review, and normalization Communication plan, Instruction plan Results to date – – – – – Officer responsible for each act Formal policies in place and posted on our website Procedures developed for all but one act Plan established for campus-wide communication Network Security Policy – Trustee approved Feb 2005 CS Colloquium – 11/4/05 8 IT Overview Brochure • Copies—see Bernice Lisk – Fuller Labs (OIT) CS Colloquium – 11/4/05 9 Communicating with CCC Ben Thompson, WPI ‘73 Director of Computing Services CS Colloquium – 11/4/05 10 Helpdesk • Single point of contact for technical support – helpdesk@wpi.edu – (508) 831 5888 • Serving all of the WPI Community – Faculty – Graduate and Undergraduate Students – Staff and Administration CS Colloquium – 11/4/05 11 Connecting with resources • Helpdesk manages connections with technical service providers – Desktop configurations – Software availability – Hardware – Network – Security requests – Using our services (“Self” services) – How to ….. CS Colloquium – 11/4/05 12 We will tell you where to go • Academic Department Resource • Supporting Administrative Office • University Process CS Colloquium – 11/4/05 13 Training • Welcome all of the WPI Community • Technical Training – Office Products – Other software widely used at WPI – Open to recommendations for new areas • Info Sessions – Spam Filtering – SpyWare – Passwords for chocolate CS Colloquium – 11/4/05 14 Web Resources • • • • Helpdesk http://www.wpi.edu/+helpdesk CCC http://www.wpi.edu/+CCC IT Division http://www.wpi.edu/+IT Information Technology Services Overview http://www.wpi.edu/Admin/IT/Services/overview. html • Getting started with Information Technology http://www.wpi.edu/Admin/IT/Help/started.html CS Colloquium – 11/4/05 15 Communications Sean O’Connor Director, Network Operations & Security CS Colloquium – 11/4/05 16 Network Operations & Security • Network Architecture / Management / Maintenance to all WPI networked buildings • Network Security, including Policy Development and Enforcement (AUP and Network Security Policy) • IP Address Space Management • Copper, Fiber, Telecom infrastructure • Wireless infrastructure / IP Telephones • VPN / Remote Access • Private Networks - POS (CBORD), HVAC, Card Access, Security, etc. • Computer Room Infrastructure / UPS system CS Colloquium – 11/4/05 17 Network Architecture CS Colloquium – 11/4/05 18 Network Security • • • • • • SNORT Grid consisting of over 50 sensors ARGUS IP Flow Monitoring Custom IDS console Juniper Firewall Packeteer UNISOG (University Security Operations Group) and WPI security mailing list • AUP and Network Security policy development and enforcement CS Colloquium – 11/4/05 19 VPN Services • Allows Windows Domain drive mapping, access to on campus software licenses, and on campus only resources and download, SMTP email services for outbound email • Client currently only available for Microsoft XP and 2000 • Will be incorporating a SSL solution in the near future for UNIX, LINUX and Mac Users CS Colloquium – 11/4/05 20 Wireless Network • WPI has an 802.11 a/b/g security enabled solution • Requires WPA with 802.1x authentication (Enterprise WPA) and MAC address registration • Active monitoring and containment of unauthorized wireless networks / traffic flow • Approximately 70% campus has wireless access • We are also involved with wireless and networking projects throughout campus CS Colloquium – 11/4/05 21 Proxy and Terminal Services • Terminal Services - offers off campus access to Windows environment and Computer Lab software (AutoCAD, MS Office, Visual Studio, MathCAD, Tech Plot Mat Lab, PK Solver) • Proxy – used for off campus services requiring a source address of 130.215.x.x (Library Resources) CS Colloquium – 11/4/05 22 Internet Interface Allan Johannesen Director, Internetworking & Telecommunications CS Colloquium – 11/4/05 23 Domain Management • Responsible for WPI.EDU and WPI.NET on the Internet (whois) • Acquired Class B IP range 130.215 • Acquired AS number 10326 for BGP • Manage WPI’s mail interface to the net: SMTP and MX receive, MAIL1 sends. • Campus contact for DMCA • Responsible for AUP CS Colloquium – 11/4/05 24 Domain Management • Manage LDAP servers ldap://ldapv2.wpi.edu ldap://ldapv2back.wpi.edu • Internet2 mailing list. Email to i2request@wpi.edu with the word subscribe in the message body. CS Colloquium – 11/4/05 25 Mail Management • Black Hole mail from IPs listed at mailabuse.org • Run greylisting (SMTP RFC test) • Spam evaluation made by PureMessage from Sophos • Block external mail to internal-only lists • All mail passes through virus scanner CS Colloquium – 11/4/05 26 Self Service • Account creation, password change http://www.wpi.edu/+accounts • UNIX groups on CCC systems at http://www.wpi.edu/+gred • Block mail based on evaluation http://www.wpi.edu/Academics/CCC/Servi ces/Email/spamcontrol.html • Forward mail http://www.wpi.edu/+forward CS Colloquium – 11/4/05 27 Self Service • Group login management http://www.wpi.edu/+groupaccount • IQP/MQP project login management http://www.wpi.edu/Academics/CCC/Servi ces/Logins/groupaccount.html • MySQL database http://www.wpi.edu/Academics/CCC/Servi ces/Databases/MySQL.html CS Colloquium – 11/4/05 28 Mailing Lists • • • • Only lists @wpi.edu Many automatically populated mailing lists Moderation possible on lists Create, edit, delete, change owner of mailing lists http://www.wpi.edu/+mailinglist CS Colloquium – 11/4/05 29 Mail Servers • Services pop.wpi.edu and imap.wpi.edu run on cyrus server. • Student default quota 100M • Connection-caching server imapproxy.wpi.edu is preferred CS Colloquium – 11/4/05 30 Internet2 • WPI is a Regular Member of UCAID. • WPI connects at the NoX. • All communications automatically select Internet2. • The Access Grid is an Internet2 multipoint conferencing medium. • Internet2 has interest groups in middleware, IPV6, network performance, and other areas. • www.internet2.edu CS Colloquium – 11/4/05 31 Research Resources Sia Najafi Director, Research & Departmental Computing CS Colloquium – 11/4/05 32 Research Resources Research Computing Resources at WPI • What do we have? • Hardware • Software • Storage • Support • What is on the horizon? CS Colloquium – 11/4/05 33 Hardware Resources • 2 Linux Clusters,11 nodes each Each node: 2x2.4 GHz Intel Xeon CPUs, 2GB RAM ~25Gflops • SGI Altix 350 16 1.5GHz Itanium2 CPUs, 32 GB RAM, LinuxOS~56Gflops • 2 SUN Sunfire V440 4x1.06 GHz UltraSPARC III, 8 GB RAM, Solaris OS CS Colloquium – 11/4/05 34 Hardware Resources • 3 SUN V20z 2x2.4 GHz AMD Opteron 64bit CPU, 8 GB RAM, RH Linux AS4 • 1 SUN V20z 2x2.4 GHz AMD Opteron 64bit CPU, 8 GB RAM, Windows 2003, Terminal Server • 6 SUN 2100z 2x2.4 GHZ AMD Opteron 64bit CPUs, 4GB RAM, RH Linux WS4 (Academic Computing Laboratories in Higgins Laboratory) • Many other Linux/Solaris 32bit/64bit Workstations and Servers CS Colloquium – 11/4/05 35 Software Resources • Compilers, Development tools and libraries Intel Fortran/C/C++ Linux 32/64bit Compilers Portland Group Fortran/C/C++ Linux 32/64bit Compilers and Development tools Intel Math Kernel Libraries IMSL libraries SUN EduSoft Academic Edition campus license (over 90 products including the complete development tools) CS Colloquium – 11/4/05 36 Software Resources • Site or network licenses for a variety of commercial software Matlab, Labview, LS-DYNA, PTC Products, NASTRAN, ANSYS, Tecplot, Fluent, SAS, etc. (for a complete list and more information please contact Sia Najafi) CS Colloquium – 11/4/05 37 Storage Resources EMC (CX400 and AX100C) Storage Arrays to provide enhanced storage and backup capability including automated backup process for faculty PCs/workstations/servers running windows/Linux/Solaris CS Colloquium – 11/4/05 38 Additional Resources Access Grid Group to group meetings with full video and audio (multicast) Ability to ‘attend’ remote seminars, courses, and conferences from WPI campus Ability to interact with data and visualization in conjunction with colleagues at remote sites – in real time Power Wall A high performance, high resolution visualization system for the display of large scientific data sets CS Colloquium – 11/4/05 39 Support Resources The research team supports Silicon Graphics, SUN workstations and servers, for faculty members who need support. Linux support is provided by combined effort of CCC unix group and the Research team. CS Colloquium – 11/4/05 40 What is on the horizon? • Move to 64bit • Grid Computing CS Colloquium – 11/4/05 41 Questions/Comments • Open CS Colloquium – 11/4/05 42