Solving the
Training and Support Challenge
Rob Moore | robmoore@unc.edu
Manager, Foreign Language Resource Center
A typical UNC course and Blackboard
11th Sakai Conference - June 15-17, 2010 | Moore | Training
How ROML used Blackboard
Blackboard sites
• Each section had a separate site
Course Coordinators
• Had to maintain an external site for common course
content
• Also had to teach their own sections
Instructors
• Responsible for loading content into Blackboard
11th Sakai Conference - June 15-17, 2010 | Moore | Training
Multi-section Language courses and Blackboard
11th Sakai Conference - June 15-17, 2010 | Moore | Training
Communication and Organizational Breakdown
11th Sakai Conference - June 15-17, 2010 | Moore | Training
Motivation for Change
• Spanish 105, 203, 204
have between 25 – 43
sections each
• That’s over 400
students in each of
these courses, more
than would fit in Carroll
111
11th Sakai Conference - June 15-17, 2010 | Moore | Training
Photo taken from http://hotline.unc.edu
Features of the ROML Sakai Pilot
Umbrella Site
• All sections enrolled into 1 Sakai site
Coordinators
• Able to make common course content available to all
sections at same time
Instructors
• No longer had to worry about loading common content
• Can customize content for their specific sections
11th Sakai Conference - June 15-17, 2010 | Moore | Training
Problem solved – Sakai Umbrella course
11th Sakai Conference - June 15-17, 2010 | Moore | Training
Supporting the instructors
Email &
Remedy Tickets
Hands on
Training
FLRCVideos
Optimizing
Sakai
11th Sakai Conference - June 15-17, 2010 | Moore | Training
Email and Remedy Tickets
ITS Support
• Create course sites and manage SIS integration for population
• Respond to remedy tickets from instructors and students
FLRC Listservs
• To send announcements to instructors using Sakai
• To triage problems or questions from students using Sakai
Information Exchange
• ITS had Sakai Pilot experience
• Liaison between vendor and pilot participants
11th Sakai Conference - June 15-17, 2010 | Moore | Training
Hands on Training
Coordinators
• Can attend training to understand how Sakai works
• Are given access to DEV sites
Instructors
• New instructors can attend training sessions
FLRC Work Study students
• Receive training on gradebook and other key functions
• Provide on-demand training
11th Sakai Conference - June 15-17, 2010 | Moore | Training
Optimizing Sakai: Articulation
11th Sakai Conference - June 15-17, 2010 | Moore | Training
Optimizing Sakai: Collaboration
11th Sakai Conference - June 15-17, 2010 | Moore | Training
Optimizing Sakai: Portable content
11th Sakai Conference - June 15-17, 2010 | Moore | Training
Optimizing Sakai: Importable Content
11th Sakai Conference - June 15-17, 2010 | Moore | Training
FLRCVideos
Features and uses
• Tutorials of specific tasks
or skills
• Permalink for direct
linking
• Playlists to group specific
videos
• Each video tutorial has
PDF script
• 100% streaming content
11th Sakai Conference - June 15-17, 2010 | Moore | Training
FLRCVideos: Video playlists
Features and uses
• Series of related tutorials
• Uses a permalink
• Displays total length of
playlist
• Allows navigation to
specific video
11th Sakai Conference - June 15-17, 2010 | Moore | Training
FLRCVideos: Embedding playlists within sites
11th Sakai Conference - June 15-17, 2010 | Moore | Training
FLRCVideos: Screen capture FAQs
Features and uses
• Demonstrates a specific
task or skill
• Videos are typically less
than 5 minutes
• Zoom and pan on specific
areas
• PDF script version has
screenshots
11th Sakai Conference - June 15-17, 2010 | Moore | Training
FLRCVideos: Tutorial examples
• Training Example:
– Direct link to a tutorial:
http://flrcvideos.unc.edu/video.php?link=277
• Training Example:
– Playlist to group specific videos together:
https://flrcvideos.unc.edu/playlist.php?id=4
• Support Example:
– Playlist explaining how specific Sakai Tools are being
used for a course:
http://flrcvideos.unc.edu/playlist.php?id=22
11th Sakai Conference - June 15-17, 2010 | Moore | Training
Questions?
11th Sakai Conference - June 15-17, 2010 | Moore | Training
Online Presentation Survey
• In an effort to be as green as possible at this
conference all surveys will be digital. I’d greatly
appreciate you completing the online survey
about this presentation.
• You can find the survey at:
http://www.surveymonkey.com/s/sakai10&nbsp
• This presentation title is: “Solving the training
and support challenge”
11th Sakai Conference - June 15-17, 2010 | Moore | Training