May 6, 2009
Pat Hulsebosch, Executive Director Office of Academic Quality and Planning
http://quality.gallaudet.edu
Strategic Planning Background
 Assessment of Institutional Effectiveness
◦ Examples from GU Indicators
 Unit Level Planning and Assessment
◦ Examples from other universities
 Cross Unit Share and Tell
 Next Steps


Gallaudet had a history of creating strategic plan
documents, with limited implementation focus

The current process was initiated by the Academic
Quality and Planning Committee of AQP early in 2008:
GU Strategic Plan: 2007-2011

The goal in 2008-2009 was to pilot a process of
planning and tracking progress of GU SP 2007-2011 at
the institutional and unit levels

Meanwhile, the Goals of 2007-2011 are being
sharpened in Vision 2015



MSCHE: Standard 7
The institution has developed and implemented an
assessment process that evaluates its overall
effectiveness in achieving its mission and goals and
its compliance with accreditation standards.
Monitoring Report (March 1, 2010) must document:
…Ongoing implementation of a comprehensive,
organized, and sustained process for the assessment
of institutional effectiveness (Standard 7)
Gallaudet’s MISSION
1)
2)
ASL/English Bilingual
Environment
Rigorous programs for
enrollment, retention,
and graduation
3)
Climate of respect for diversity
4)
Research, development and
outreach
Efficient and effective use of
resources
5)
Strategic Plan 2007-2011
1.
2.
3.
Grow GU’s enrollment
Improve 6-yr graduation rate
Identify a core set of
programs
4.
Research, development and
outreach
5.
Sustainable resource base
Strategic Plan: 2010-2015
(Proposed)
Cross-cutting Influences: Deaf-Gain/Bilingual, Diversity, Partnerships, International, Virtual
Institutional Effectiveness
includes…
Program Effectiveness:
how well the unit/program is
achieving its goals of
supporting the institutional
priorities.

• Student Learning:
what students are able to do
as a result of completing your
program or as a result of
using your services
It’s a subcomponent of overall
program effectiveness assessment
•GU
Campus Climate Survey
•Diversity Intergroup Dialogues Assessment
National Survey Student Engagement
GU ASL and Writing Rubrics






1.1 Raise levels of fluency and literacy in ASL and English
that will permit direct communication in academic settings.
1.2 Build community consensus on the meaning and
implementation of bilingual education at Gallaudet.
2.1 Enroll, retain, and graduate a diverse and talented
student population.
2.2 Provide an academically challenging general studies,
major and graduate level curriculum with both academic
and co-curricular support.
2.4 Link classroom and experiential learning by leveraging
Gallaudet’s location in Washington, DC
3.3 Construct institutional systems designed to promote the
free exchange of information, ideas, and perspectives.



The 2009 replicates the GUCC Survey piloted and
administered in 2007 and 2008.
The GU CC Survey consists of 40 items, each describing a
climate characteristic. The GUCC Survey items were on
the 2003 consultant report, and can be grouped into six
subscales. The survey also includes three open-ended
questions.
The 2009 GU CC Survey response rate was 27%, which is
a 43% decrease from 2008. Highest response was from
faculty and professional staff (50-60% of total). Though
this year’s response rate was lower, it was not unusual
for surveys.


1.1 Raise levels of fluency and literacy in ASL and English that will
permit direct communication in academic settings.
Q14 – There is access to meetings and events for all of the diverse
language users at Gallaudet
 64%= Agree or Strongly Agree

Q22 - There are appropriate and adequate means of evaluating ASL
proficiency within my unit
 41% = Disagree or Strongly Disagree

Q19 - There are appropriate and adequate means of evaluating English
proficiency within my unit
 38% = Disagree or Strongly Disagree
NOTE: Responses were grouped by Positive (Agree/Strongly Agree), Negative (Disagree/Strongly
Disagree), and Neutral. Response % shown indicates one of these three groupings.
Other Indicators: National Survey
of Student Engagement (NSSE), GU
Writing Rubric score summaries, GU
ASL Rubric score summaries


1.2 Build community consensus on the meaning and
implementation of bilingual education at Gallaudet
Q 4 - The concept of bilingualism is clearly articulated at Gallaudet
 42% = Disagree or Strongly Disagree


2.2 Provide an academically challenging general studies, major and
graduate level curriculum with both academic and co-curricular
support.
Q5 – Students are taught and encouraged to observe standards of
academic integrity: 53%= Agree or Strongly Agree

Q10 – Faculty model appropriate standards of academic integrity
o 51%= Agree or Strongly Agree

Q37 – Individual faculty set clear standards for academic
performance, and challenge students to meet them
o 51%= Agree or Strongly Agree

Q15 – Students are held to consistent but reasonable standards of
academic performance
o

44%= Agree or Strongly Agree
Q27 – Academic depts are working together to establish consistent
standards for academic performance
o 42%= Agree or Strongly Agree
Other Indicators: National Survey of
Student Engagement (NSSE), Internship #’s
and Location, Student-Faculty Research
Outcomes








3.3 Construct institutional systems designed to promote the free exchange of
information, ideas, and perspectives.
Q21 – Mutual respect is encouraged and practiced among my peers (students, staff,
faculty, administration) --60%= Agree or Strongly Agree
Q 24- Mutual respect is encouraged and practiced between and among groups
o 47%= Agree or Strongly Agree
Q2 – The university actively demonstrates multiculturalism and social
justice..throughout the university community
o 46%= Agree or Strongly Agree
Q31- Decision making at all levels is inclusive and transparent
o 59% = Disagree or Strongly Disagree
Q33- Transparent and informed communication is practiced throughout the university
community
o 49% = Disagree or Strongly Disagree
Q30- Information flows upward and is recognized at higher levels of the administration
o 45% = Disagree or Strongly Disagree
Q16- There is a sense of security and freedom to express diverse perspectives
o 43% = Disagree or Strongly Disagree
Other Indicators: National Survey of
Student Engagement (NSSE),
Intergroup Dialogue Surveys
44
As a result of the dialogue group I learned to
communicate and express myself better.
5
Strongly Agree +
Agree
8
As a result of the dialogue group I strengthened
my pride in who I am. i.e., accepting my life
4
experiences, family, background, race, ethnicity,
3
gender, social economic status, religion, sexual…
50
Not sure
42
As a result of the dialogue group I positively
changed my opinion of others.
5
9
49
As a result of the dialogue group I learned more
about oppression and privilege.
4
5
0
Disagree
20
40
19
As a result of the dialogue group I learned to
communicate and express myself better.
1
3
Strongly Agree +
Agree
As a result of the dialogue group I
strenghtened my pride in who I am. i.e.,
1
accepting my life experiences, family,
background, race, ethnicity, gender, social… 4
31
Disagree
Not sure
34
As a result of the dialogue group I positively
changed my opinion of others.
1
1
35
As a result of the dialogue group I learned
more about oppression and privilege.
0
1
0
10
20
30
40
Campus’
Strategic
Goals
College/ Unit
Action Plans
College/ Unit
Metrics
ASL- English
Bilingualism
• Goal 1
Academic Rigor
In support of
Recruitment,
Retention, and
Graduation
• Goal 2
A Climate of
Respect for Diverse
of Perspectives
• Goal 3
Research, Creative
Activity and Outreach
• Goal 4
Efficient Use of
Resources
• Goal 5
College/ Unit specific metrics aligned to priorities
(progress and impact indicators)
Relevant core/ shared metrics
(e.g., graduation rates, diversity indicators, etc.)
17
Key Accomplishments
Illinois leads in International Education
• Only school ranked in the top ten
across the three key metrics of
Internationalization
International Students – ranked 6th
UIC: International Programs
and Studies
Institution
•
Int'l
Students
1
University of Southern California
6,881
2
Columbia University
5,575
3
Purdue University, Main Campus
5,540
4
New York University
5,502
5
University of Texas at Austin
5,395
6
University of Illinois at Urbana-Champaign
4,904
7
University of Michigan - Ann Arbor
4,649
8
Boston University
4,542
9
The Ohio State University, Main Campus
4,476
10
SUNY - University at Buffalo
4,072
•
Study Abroad – ranked 8th
•
STUDY ABROAD 2004-05
Rank
Institution
Students
1
New York University
2,611
2
Michigan State University
2,385
3
University of Texas at Austin
2,169
4
Penn State University - University Park
2,084
5
University of Minnesota -Twin Cities
1,836
6
University of Florida
1,805
7
University of Pennsylvania
1,744
8
University of Illinois at Urbana-Champaign
1,739
9
University of Georgia
1,731
10
University of Virginia, Main Campus
1,684
•
• Averaged 13% growth since 2002
•
Title VI NRCs & CIBERS – ranked 2nd
NRCs
CIBER
Total
1
University of Washington*
8
1
9
1
Institution
University of Wisconsin*
8
1
9
2
University of Illinois*
7
1
8
2
University of California, Berkeley*
8
2
Columbia University*
7
1
8
2
Indiana University*
7
1
8
3
University of Michigan
6
1
7
3
University of North Carolina*
6
1
7
4
Duke University*
5
1
6
4
University of California, Los Angeles*
5
1
6
4
University of Chicago
6
Establish working groups within
International Advisory Council (IAC)
on Study Abroad (2), Strategic
International Partnerships,
International Advancement,
International Students & Scholars
Facilitate Internationalization of campus units’
research, teaching, and engagement missions
Double Study Abroad participation rate while
enhancing quality of Experiences
Increase number of Title VI NRCs and expand and
diversify funding
Develop Strategic International Partnerships which
complement Illinois’ strengths
Continue to recruit the strongest international
students and access new regions
•
IAC will share best practices on
internationalization initiatives and
APIA will work with Deans and
Directors on implementation
•
Systematic prioritization of Title VI
NRCs’ critical faculty needs and
establishment of fully-fledged NRC for
South Asia and Masters in European
Union Studies
•
Develop and implement more research
and curriculum-based Study Abroad
programs and increase coordination
between campus units’ and central
office
•
Recruitment of Associate Director of
International Programs and Studies,
International Advancement Officer,
and Director of Study Abroad
•
Focus group on International Student
recruitment led by ISSS and closer
collaboration among Enrollment
Management, APIA and Graduate
College
•
Launching of Tsinghua-Illinois 3+2
program and continued support for
Illinois-CNRS, Illinois-Singapore,
Illinois-Jordan, and Illinois-India
initiatives
Key Success Factors
TITLE VI NRCs & CIBERs
Rank
•
Goals
INTERNATIONAL STUDENTS 2005-06
Rank
Key Initiatives
*denotes one or more NRCs shared with other institution(s)
8
•
International programming must be integral to
all campus units’ strategic plans
•
Study Abroad participation rate doubles, quality
of experiences and faculty participation increase
6
• $13.6 Million funding current cycle
Created International Advisory Council
(IAC)
• Representative from key campus units
• Will assist APIA in developing
international policy
Secured funding for International
Advancement Officer
• Campus-wide post will lead
international development efforts
•
•
Title VI Centers expand programs, promote
campus-wide interdisciplinary initiatives, fill
gaps in critical subjects and languages
Establish deep and wide partnerships with true
international peers
18
Key Accomplishments
UIC: College of Business
Students and Faculty
• Eight new faculty positions created in last
two years
Goals
• Improved quality and diversity of
entering freshman
2004
2005
2006
2007
Applications
2,139 2,391
2,808
3,138
Admitted
1,248 1,306
1,196
1,191
Enrolled
556
740
598
tbd
Selectivity
58.3
54.6
42.6
37.9
Yield
44.7
56.8
50.1
tbd
HSPR
88.9
89.8
92.6
tbd
%
Underrepresented
13.8
15.4
18.1
tbd
• Achieved high retention and graduation
rates
•
•
•
•
•
Key Initiatives
•
Attract talented and diverse faculty, students and
staff
Provide an excellent educational experience for
students
Contribute to knowledge creation and economic
development
Engage external audiences
Improve physical and technological infrastructure
• Establish 15 new faculty lines
• Appoint five new endowed positions
•
•
•
Key Success Factors
83.8%
Freshman Retention within college Graduation rate from same college
Knowledge Creation
• Started Center for Professional
Responsibility
• Established Academy for Entrepreneurial
Leadership
•
Reduce student/faculty ratio
•
Attract and retain top students and faculty
•
Increase access for non-business students
•
Develop a broader engagement with external
constituencies including recruiters
•
Improve student support
• Continuous improvement of career
services and academic counseling
• Implement a Formal Tutorial Program
for freshmen
• Implement a Math Camp for incoming
freshman
• Enhance scholarship support for
graduate students
•
Infrastructure
• Business Instructional Facility to open in
summer 2008
Generate Financial Resources
Fund raising goal of $75 million reached
• Raised $31 million for new facility
• Doubled endowment in 5 years
• Funded annual scholarships and
fellowships of $1.8 million
Launch new programmatic initiatives
• Introduce redesigned James Scholar
Program
• Implement new core curriculum
• Launch BUS 101
• Initiate a campus-wide minor in
entrepreneurship
Campus
79.6%
Increase participation in the Global
Immersion Program
• Grow participation from 400 to 500 per
year
• Provide financial resources through
gifts
Business
93.9%
Launch new research initiatives
• Center for Public Policy and Business
• Illinois BIO-BEL project
Retention and Graduation Rates
57.4%
Create new faculty positions over time
period 2007-2009
Enlarge external engagement
• Expand lifetime email project
• Expand corporate partners program
• Increase number of students in Chicago
programs
7
List Criteria for Success/Key
Performance Indicators
Action Steps
Results
Center of Continuing Education and Academic Outreach
Goal 1: “The University shall conduct sustained recruitment operations in a five-state area and
internationally to meet the enrollment goals established by the Council on Postsecondary
Education and the Board of Regents.”
CEAO will maintain a
Fall 05 and Spring 06
minimum of five percent
Enrollment Reports for
enrollment growth in regional
Extended Campus and Distance
campus and distance learning
Learning
programs each year
Total enrollment at regional
campuses and distance learning
increased by 5.3% during the
05-06 academic year. Total
enrollment from 05-06 was
9438 up from 9438 course
enrollments.
Science, Engineering and Technology
Goal 2: “Quality teaching and learning shall be the pre-eminent activities at the institution.”
Maintain and support by
At least 4000 student visits to
Approximately 4500 students
budgeting for a full-time
the SRC in AY 2005 – 06.
visited the SRC in AY 2005 –
director and student support
06.
staff.
Monitor University retention
data on an annual basis.
At least 50% of new freshmen
with a major in CSET return to
CSET in the following fall.
56.8% of freshmen entering
CSET fall 04 returned fall 05.
PRELIMINARY Unit Level Indicator Data:
Strategic Plan 2007-2011 Focus Objectives






1.1 Raise levels of fluency and literacy in ASL and English
that will permit direct communication in academic settings.
1.2 Build community consensus on the meaning and
implementation of bilingual education at Gallaudet.
2.1 Enroll, retain, and graduate a diverse and talented
student population.
2.2 Provide an academically challenging general studies,
major and graduate level curriculum with both academic
and co-curricular support.
2.4 Link classroom and experiential learning by leveraging
Gallaudet’s location in Washington, DC
3.3 Construct institutional systems designed to promote the
free exchange of information, ideas, and perspectives.

For each of the Strategic Plan 2007-2011 Focus Objectives (ONE HOUR) :
1.
Describe key initiatives your Unit took this year
(ACTIONS)
Describe what you know about the impact of those
ACTIONS through your INDICATORS *
2.
3.
Describe what your NEXT STEPS are– For Example:




4.
5.
Goal is achieved. No immediate change in course of action is needed.
Continued actions should sustain momentum (what action?).
Goal is partially achieved. Actions are noted but results are not at the
rate/level desired. Strategies and approaches should be reviewed and
adjustments made to improve (What approaches?).
Goal is not achieved. Immediate actions should be taken to improve in
this area. Action steps will be developed and this area will be given
priority attention (What steps?).
Insufficient information for evaluating this goal was available.
Additional information will be gathered in the remainder of 2009.
At 11:00: Each table shares 2-3 highlights from their discussion
Complete an evaluation for today
Criteria For Success: Criteria for Success (Key Performance Indicator)
How will you know when you have achieved your goal? What types of data,
information, facts, measurements, and/or numerical indicators will
you use as evidence of goal acquisition?

…Ongoing implementation of a comprehensive, organized,
and sustained process for the assessment of institutional
effectiveness (Standard 7)

June 15 -- Summary of Unit Level Actions,
Indicators, Progress, Next Steps (see next page)

Fall, 2009 –
◦ Year long calendar for ongoing implement of SP:
Institutional and Unit
◦ Sharpened SP Goals and Objectives: 2010-2015
 Mid-Semester- Fall -Unit Level Planning and Indicators
 WEAVE Online- Technological System for Managing Planning
 See OAQ – Assessment Website for examples of WEAVE use
 December Study Day – Cross- Unit Share and Tell
1.1 Raise levels of fluency and literacy in ASL and English
that will permit direct communication in academic settings.
Action Steps
1.
Indicators:
Criteria for Success/Key
Indicators
Results
Inclusive Bilingual Environment
1.1: Raise levels of fluency and literacy in English and ASL that will permit direct communication in
academic settings.