Oak Telecom was founded in 1987 and specialises in supply, installation and service of Call
Management and Voice Processing Systems. Since inception Oak has sold over 15, 000
software licenses in the UK alone and are firmly established as the number one supplier of
both Call Management and Voice Processing to the UK market. Alcatel, Avaya, Cisco,
Ericcson, Intertel, Samsung, Siemens and Toshiba have all officially endorsed/approved Oak
products.
Oak has steadily grown to now employ 60 full-time staff. Oak’s principal centre is in Poole,
Dorset where all areas of the operation from Order Processing right through to ongoing
Service adhere strictly to the ISO9002 accreditation. Oak are strongly committed to
delivering excellence in customer service and are uniquely positioned in this area with many
years experience supporting the demanding reseller channel. With 5 possible Service Level
Agreements available, the right match should always be available for your business’ needs
and or budget.
ReportX, Oak's advanced new Call Logging product shows you how efficiently and effectively
you are dealing with your customers and gives you the information you need to drive
constant improvement. It's reporting capabilities are unrivalled; and are so comprehensive,
flexible and easy to use that you will soon see measurable results throughout your business.
Oak has a proven track record in delivering call logging to a variety of market sectors, from
the SME to the large corporate. Any type of phone system, from a single site to a large
multisite centralised call logging solution.
With Oak’s proven track record in developing, installing and servicing telecommunications
equipment you can be confident we have the resource and desire to exceed your
expectations. Please see our Website for further evidence of the products and services on
offer from Oak at www.oak.co.uk
For video walkthroughs of report click on the link below
https://support.oak.co.uk/help/reportX/OnlineHelp/index-visual.html
To access a live demonstration system
Go to http://reportdemo.oak.co.uk
Log in username = demo / password = demo
Oak Telecom Ltd, 7 Albany Park, Cabot Lane, POOLE, Dorset, BH17 7BX,
Email: sales@oak.co.uk Web: www.oak.co.uk
Telephone: 0800 9889625
Registered No: 2102234
Quotation
Client:
Contact:
Email:
Tel:
Date:
Prepared by:
ReportX Premium software to report on up to 200
extensions. Product code 400-0200
Minimum Hardware Recommended:
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Windows 7 (32 or 64bit), 8.1, Server 2008 (32, 64,R2)
2012 (R2)
Dual Core Processor
2GB Ram
80Gb Hard Drive
Software Included:
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Outbound reporting module
Inbound customer care module
Line usage module
Account code module
Live reporting module
Web reporting module
2 x DisplayX client licenses
£2,195
Installation & Commissioning (product code REP-0001)
£495
Year 1 Maintenance at Gold level Included
TOTAL SYSTEM PRICE
(Trade £1,785)
£2,690
Optional PC purchase (£995)
ALL PRICES EXCLUDE VAT
Oak Telecom Ltd, 7 Albany Park, Cabot Lane, POOLE, Dorset, BH17 7BX,
Email: sales@oak.co.uk Web: www.oak.co.uk
Telephone: 0800 9889625
Registered No: 2102234
ReportX Premium Call Logging
ReportX Premium Edition call logging available from Oak Telecom is ideal for client’s looking
for a cost effective reporting solution. ReportX allows the user to report on all the call
activity from inbound, outbound and internal calls. All the reports are broken down by the
extension and or the department.
Oak’s philosophy of providing user-friendly software that still retains all the power of a more
complex appearing solution continues with ReportX. Searching for calls could not be simpler
with the powerful search criteria contained in the simple to use interface.
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Modern intuitive user interface
Comprehensive range of reports including cost, response, traffic and account codes
in PDF, HTML and CSV formats
Large range of selection criteria
Power report scheduler
Collection of SMDR/CILE through IP and serial
Full range of carrier costing tables
Full installation package included
Live display graphs of telephony traffic
Alarm on exceptional calls via Email or SMS
Pre-configured Toll Fraud alarms
Web reporting Interface
DisplayX Wallboard with 2 licenses
Oak Telecom Ltd, 7 Albany Park, Cabot Lane, POOLE, Dorset, BH17 7BX,
Email: sales@oak.co.uk Web: www.oak.co.uk
Telephone: 0800 9889625
Registered No: 2102234
Comprehensive Reports can be automatically emailed out to the users
DisplayX allows the user to view real-time management statistics
Two DisplayX licenses are included within the ReportX premium package. DisplayX can show
a wide range of information within the product.
Oak Telecom Ltd, 7 Albany Park, Cabot Lane, POOLE, Dorset, BH17 7BX,
Email: sales@oak.co.uk Web: www.oak.co.uk
Telephone: 0800 9889625
Registered No: 2102234
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Call Logging information from ReportX
Call Recording information from RecordX (if installed)
CTI information from ConnectX (if installed)
DialX information (if installed)
Live Web Feeds
Live Video Feeds
Live RSS Feeds
XML
Installation Process
Once an order has been placed with Oak Telecom we will endeavour to install the call logger
with minimum disruption and deliver maximum benefit to your organisation. We will,
therefore, need to adhere strictly to the following process in order that we can fulfil your
order to your ultimate satisfaction.
Project Planning – Our first step is to arrange for an installation planner to be sent to you.
This is to establish that the equipment you have in place matches the requirements for the
software to be installed. The installation planner ensures that your phone system is ready to
output the statistics for the software, and that you have the correct hardware available for
us to install on.
Installation & Training – The installation and training will be carried out in accordance with
the agreements made at the pre-installation phase. Any delays/re-visits due to nonadherence to the agreed installation plan by the customer may well result in additional
installation charges being incurred.
Oak Telecom Ltd, 7 Albany Park, Cabot Lane, POOLE, Dorset, BH17 7BX,
Email: sales@oak.co.uk Web: www.oak.co.uk
Telephone: 0800 9889625
Registered No: 2102234