G-Cloud iii North Highland
Product Service Catalogue
G-Cloud iii North Highland Product Service Catalogue
Business Technology
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Business Technology
ICT User Satisfaction Survey (product code tbc)
Product Description:
We survey IT users to gather feedback on their perception of the
performance of their IT service (incorporating hardware, software and the
function overall). Our approach is to tailor our proven templates and
question sets to obtain useful quantitative and qualitative information for your
organisation, that is then analysed to provide recommendations for
improving the user experience. This exercise is useful for establishing a
baseline prior to major transformation, or as a regular annual event to
measure year-on-year progress.
Key Benefits:
•
Obtain an objective assessment of IT user satisfaction
•
Provides a baseline against which to improve and an action plan as to
how to deliver these improvements
Key Deliverables:
•
Survey template
•
Report with results and recommendations
•
Improvement action plan
Assumptions:
•
Electronic delivery of the survey (and hence automated collation of
results)
•
Client will take responsibility for chasing and ensuring sufficient
response numbers
•
A 2 week allowance for gathering responses
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
3
Business Technology
System Specification and Selection (product code tbc)
Product Description:
We will pull together a set of system requirements (functional and nonfunctional). Building on this we will provide you with a proposed vendor
shortlist, and help set out the process for selecting your chosen vendor.
Key Benefits:
•
Provides an objective assessment of your requirements
•
Allows you to leverage our vendor selection process experience
Key Deliverables:
•
Documented requirements for the individual system
•
Vendor shortlist
•
Proposed selection process
Assumptions:
•
Some pre-existing documentation of existing processes and system
specifications
•
Specification is for a generic software product, e.g. finance, HR, CRM,
etc., for which we have pre-existing templates
•
This would provide high level requirements - we would recommend a
more robust assessment to follow this piece of work
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
4
Business Technology
RFP Development (product code tbc)
Product Description:
We will take a set of system requirements and build out an RFP structure,
including standard clauses. This will be supported by the marking criteria to
be used to score the completed tender responses.
Key Benefits:
•
Maximises the chance of running a slick process and getting the right
partner
Key Deliverables:
•
RFP document
•
Marking criteria document
Assumptions:
•
Requirements documented are understandable and include sufficient
detail
•
Any specific Terms and Conditions unique to the organisation are predocumented
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
5
Business Technology
Vendor Selection Management (product code tbc)
Product Description:
We will run the process of system selection, including:
•
Finalising the vendor shortlist
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Managing the vendor communications
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Handling the logistics of demonstrations, and gathering of references
•
Guiding the scoring evaluation and final selection
Key Benefits:
•
Maximises the chance of running a slick process and getting the right
partner
•
Can provide a buffer between the business and potential vendors and
protect you from aggravation and interruption
Key Deliverables:
•
Shortlisting plan
•
Materials and logistics for vender demonstrations and reference checks
•
Scoring matrices and formulae
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Shortlisting recommendation
Assumptions:
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No more than 4 shortlisted vendors and an initial specification phase
conducted
•
Evaluation sessions with vendors can be conducted in half a day
•
Only 2 vendors are selected for follow-up sessions (half a day each)
•
Only the 2 final vendors require reference checks
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
6
Business Technology
Enterprise Architecture Assessment (product code tbc)
Product Description:
Through member and peer interviews, and performing an 'artefacts and deliverables' review,
we will perform an assessment of how well an Enterprise Architecture function is currently
performing, focussing on:
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The structure (where it sits in the organisations and how it wields influence)
•
The tools (e.g. system architect, casewise), templates and methods/standards (e.g.
TOGAF, ArchiMate) that are utilised
•
The skills and capabilities of teams / individuals
This will then be collated into a report, including our recommendations for improvement,
based on our own best-practice materials and may include development of a high level metamodel.
Key Benefits typically include:
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Increasing the return on business and IT investments by more closely aligning them
with business needs
•
Identifying areas for consolidating and reducing costs
•
Identifying strengths and weaknesses in all areas of architecture (business, enterprise,
application, data and technical)
Key Deliverables:
•
Report with findings and recommendations
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Current and recommended team structure
•
Improvement Action Plan, with suggested next steps and quick wins
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An Enterprise Architecture Meta-model, taking into account industry best practice (such
as TOGAF and ArchiMate) (optional)
Assumptions:
•
We can get access to interview key stakeholders over a short time window (i.e. 1-2
weeks)
Price:
•
Price (ex. VAT) is based on assumptions regarding the
most common configuration for this product / service.
This can be flexed to meet your individual requirements,
based on the rate card in the table above
•
In order to demonstrate VfM for this framework we have
applied a minimum of 20% discount to our standard
rates for the SFIA based rate card in the table above
Sub-contractors:
•
As part of the delivery of this product, we may use the services of Corso Limited
7
Business Technology
Rapid ICT Strategy (product code tbc)
Product Description:
A high energy, high impact exercise to articulate an enterprise IT strategy. This
service is best suited to an organisation where IT issues and opportunities are
well understood, but a vision and roadmap are lacking. We will hold workshops
to collate the views on the future direction of IT, and use this to form your IT
vision and organisational strategy, and a high-level implementation roadmap for
achieving this.
Key Benefits:
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Understand your strategic IT direction
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Provide transparency and clarity of your strategic initiatives
•
Drive better understanding and engagement
Key Deliverables:
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IT vision
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Articulation of strategy across the key dimensions of IT (hardware,
software, people, suppliers and information)
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High-level implementation roadmap
Assumptions:
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We can assemble workshops with IT and Business stakeholders in a
condensed timeframe (1-2 weeks)
•
Your organisation has a reasonable consensus on the future of IT, and it
requires articulation / documentation
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
8
Business Technology
Innovation Diagnostic (product code tbc)
Product Description:
We hold a series of interviews to assess your organisation's current level and
approach to innovation, and understand what is done well and what could be
improved. This is then documented in a report, along with recommendations for
improvement opportunities in relation to people, process and technology.
Key Benefits:
•
Highlight opportunities for competitive edge, increased productivity and
operational efficiency benefits
Key Deliverables:
•
Report with findings and recommendations
•
Improvement Action Plan
Assumptions:
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No more than 12 interviews are required to assess the innovation
performance across the organisation
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Key stakeholders will be made available
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
9
Business Technology
Collaboration Assessment (product code tbc)
Product Description:
This is a snapshot review of collaboration and communication practices within
an organisation. This entails stakeholder interviews and a high level review of
both collaboration and communication tools used and processes in place. The
assessment is documented in the form of a report with recommendations for
improvement based on our own best practice materials.
Key Benefits:
•
Highlight opportunities for higher performance through better collaboration
between departments and teams
Key Deliverables:
•
Report with findings and recommendations
•
Improvement Action Plan
How does this link to the Cloud?
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Opportunities exist to use cloud solutions for collaboration
Assumptions:
•
The sole focus is on internal organisational collaboration, and not
collaboration with external stakeholders
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No more than 8 interviews are required
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
10
Business Technology
Collaboration Pilot (product code tbc)
Product Description:
We will shape and run pilots of new technologies where organisations highlight
an opportunity for the use of a collaboration tool or product (e.g. Facebook,
LinkedIn, Micro-blogging, Tele-Presence). Our approach will be to devise and
plan the pilot, before conducting a structured ramp up in the use of the tool /
product. The learning from the pilot will then be compiled in a report, along with
recommendations on how to put the learnings into practice.
Key Benefits:
•
Opportunity to assess the effectiveness of collaboration tools and products
on a small scale (with minimum organisational impact and cost)
Key Deliverables:
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Report with learning from the pilot
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Recommendations on how to put learnings into practice
Assumptions:
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No more than 2 tools or products are to be piloted
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There will be a local champion assigned for us to train to be able to
provide local desk side support and coaching
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
11
Business Technology
Roadmap Development (product code tbc)
Product Description:
Building on your IT Vision and Strategy, Application Strategy or Enterprise Architecture
Assessment, we will develop a roadmap to provide clarity on timing and delivery. Our
approach is to use a combination of an as-is assessment, stakeholder interviews/workshops
and modelling techniques to create your delivery roadmap.
This will comprise of three phases:
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Analysis (how the roadmap needs to be presented and the audience)
•
Design (what information needs to be communicated in the roadmap and supporting
documentation)
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Delivery (population of the roadmap and publication)
Key Benefits:
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Provide transparency and clarity for your strategic initiatives
•
Drive better engagement and understanding by the business of the value delivered by
IT
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We use dynamic and interesting presentation techniques to communicate the outputs
(e.g. Prezi, Archimate)
Key Deliverables can include:
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IT transformation roadmap
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Application roadmap
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Enterprise architecture roadmap
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Recommendations for how to implement and embed the roadmap
Assumptions:
•
Your overall IT direction is understood and agreed
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Reasonable access to the appropriate stakeholders
Price:
•
Price (ex. VAT) is based on assumptions regarding the
most common configuration for this product / service.
This can be flexed to meet your individual requirements,
based on the rate card in the table above
•
In order to demonstrate VfM for this framework we have
applied a minimum of 20% discount to our standard
rates for the SFIA based rate card in the table above
Sub-contractors
•
As part of the delivery of this product, we may use the services of Corso Limited
12
Business Technology
Business Case Development (product code tbc)
Product Description:
Using our pre-defined templates, we will work with your IT and finance teams
to build a robust and clear business case that weighs investment costs
against hard, soft and intangible benefits. This can then be incoprorated into
investment decisions or portfolio prioritisation exercises.
Key Benefits:
•
An objective assessment as to whether a proposed project is
economically viable
Key Deliverables:
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Business case document and recommendations
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Supporting spread sheet model
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Sensitivity analysis
Assumptions:
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Adequate access to finance staff and their input
•
Some pre-existing work has been done to define individual costs and
benefits
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
13
Business Technology
Business Intelligence Capability Assessment
(product code tbc)
Product Description:
A rapid assessment of your maturity, and ability to execute, the 8 dimensions
of the North Highland Business Intelligence wheel - covering Master Data
Management, Data Integration, Data / Business Analysis, Information
Strategy and Assessment, Data Architecture, Data Quality, Analytics, and
Reporting / Dashboards.
This can be performed at an organisation or programme level, and the
results will be supplemented with a list of recommendations for improving
your BI capability.
Key Benefits:
•
Highlight opportunities to use Business Intelligence to better inform
decision making across your organisation / programme
Key Deliverables:
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Report with findings and recommendations
•
Improvement Action Plan
Assumptions:
•
No more than 12 interviews are required to assess the BI related
performance across the organisation
•
The recommendations will not be around choice of tool - they will be
around BI strategy and shaping the activity
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
14
Business Technology
Future World of Work Workshop (product code tbc)
Product Description:
Every organization and industry will be transformed by IT in the next decade.
This is not a threat or an opportunity; it’s reality. Before taking the lead on
this transformation, organisations must first change themselves – how they
work and use technology. They need to embrace what North Highland refers
to as the future World of Work (fWoW). We have developed a Digital
Engagement service offering to help IT and organizations take advantage of
the posibilities of new technology. We run a 1 day fWoW Innovation
Workshop to help both the business and IT to explore fWoW options and to
establish practical plans on what they could do.
Key Benefits:
•
A strong overview of the latest trends within the Future World of Work
offering
•
Exploring and understanding trends in fWoW technology, with an
insight into how this could transform your business
Key Deliverables:
•
Business case options with implementation guidelines
Assumptions:
•
Key stakeholders will be available for this workshop
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
15
Business Technology
Enterprise Architecture Selection (product code tbc)
Product Description:
We carry out an assessment of current tools and templates to understand
what your business needs and which tool would be most suited to you. We
gather tool set requirements and carry out an assessment, providing you
with a shortlist of suitable options.
Key Benefits:
•
A clear understanding of your business requirements in this area and a
view of the appropriate tools for your organisation
Key Deliverables:
•
Tools and Templates Recommendations
Assumptions:
•
Key stakeholders will be available for this workshop
•
Any documentation needed for our assessment will be provided
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
16
Business Technology
Workforce Mobility Assessment (product code tbc)
Product Description:
Our Workforce Mobility service enables your organisation to address the
opportunities and challenges in response to an increasing demand for
mobile ways of working. We analyse the current use of mobile technology
and bring our experience and market knowledge to provide
recommendations of enhancements to support this vision. Key activities
include:
•
Review current environment and use of mobile devices
•
Identify corporate vision and agree critical success factors
•
Assess technology market (for apps, devices and vendors)
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Provide device and application recommendations & roadmap
Key Benefits:
•
An understanding of the activities required for the organisation to
achieve their desired level of maturity with regards to mobile
technologies and what benefits this will provide to the business
•
An understanding of what competitors are doing in this space
•
Increased employee productivity, smarter working and customer
satisfaction
Key Deliverables:
•
Workforce Mobility Report (findings and recommendations)
•
Mobile Strategy Roadmap
Assumptions:
•
Access to documentation/knowledge of the current state will be readily
available
•
Stakeholders will be made available as required
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
17
G-Cloud iii North Highland Product Service Catalogue
Professionalising IT and Inspiring Change
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Professionalising IT and Inspiring Change
ICT Functional People Profiling (product code tbc)
Product Description:
The approach is to map the existing internal and external people against a
standard function model to visualise the spread of employees across the
various functions
Key Benefits:
•
Used to visualise the distribution of employees across an IT
organisation, including by employment type (Permanent, Contractor, or
Vendor), headcount and capability
•
We provide you with key observations around the distribution of your
people
Key Deliverables:
•
People Analysis Tool
Assumptions:
•
We will have access to documentation and people in order to develop
the view of the 'as is'
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
19
Professionalising IT and Inspiring Change
ICT Skills Maturity Assessment (product code tbc)
Product Description:
The approach for this is to facilitate a skills and capability assessment. We
do this by determining the employees’ current competencies and scoring
them against the target competency model, before moderating this to ensure
consistency across roles.
Key Benefits:
•
This enables us to a build a picture of the current state of people
capability and therefore where the gaps are across the organisation
Key Deliverables:
•
Target Competency Model, Employee Specific Competency Reports
Assumptions:
•
The Senior Management team will be available and we will have
access to other people within IT as we need them
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
20
Professionalising IT and Inspiring Change
ICT Process Maturity Assessment (product code tbc)
Product Description:
The approach for this is to facilitate a process maturity assessment of the
current ICT organisation. We do through performing structured interviews
and reviewing existing documentation, assessing each aspect against a
functional model and maturity ratings.
Key Benefits:
•
Used to identify functions within an IT organisation which are not
performing at the level desired by the business and/or IT, against a set
of process maturity levels with associated definitions
Key Deliverables:
•
Process Maturity Assessment
Assumptions:
•
We will have access to documentation and people in order to develop
the view of the 'as is'
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
21
Professionalising IT and Inspiring Change
User Satisfaction Survey (product code tbc)
Product Description:
Used to gather and analyse perceptions and feedback from users across the
organisation. The tool is tailored to the client to ensure that the results are
meaningful and usable
Key Benefits:
•
A view from the users is critical in underpinning any transformation as it
informs us of what they perceive of IT and what they require from IT
Key Deliverables:
•
User Satisfaction survey
Assumptions:
•
We will have access to documentation and people in order to develop
the view of the 'as is'
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
22
Professionalising IT and Inspiring Change
Case for Change (product code tbc)
Product Description:
Having defined the vision and analysed the current state we work with the IT
Senior Leadership team to develop the case for change for the
transformation. This is the rationale behind the transformation from a need,
purpose and nature perspective - i.e. moving to the Cloud. Once defined with
the Leadership team, we then support the CIO to gain buy-in for this case for
change from key stakeholders within the business.
Key Benefits:
•
This is the 'story' behind the transformation that helps is win the hearts
and minds of those in the organisation
Key Deliverables:
•
Case for Change
Assumptions:
•
The Senior Management team will be available to attend meetings and
workshops
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
23
Professionalising IT and Inspiring Change
Communications Strategy (product code tbc)
Product Description:
To effectively embed the cloud strategy and gain buy in from all stakeholder
groups, a clear communications strategy is required outlining all of
communications channels, key messages and timelines.
Key Benefits:
•
The Comms Strategy ensures that the key messages of the
transformation are correctly communicated. It raises awareness and
understanding and helps embed the change into the organisation
Key Deliverables:
•
Communications Strategy
Assumptions:
•
The Senior Management team will be available to attend meetings and
workshops
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
24
Professionalising IT and Inspiring Change
Collaboration Model (product code tbc)
Product Description:
The key to making any organisation work effectively is to understand how roles and
teams collaborate to deliver. Our Collaboration Model approach enables you to
ensure that accountabilities and responsibilities are clear and gets to the heart of the
real issues that can hold back performance. We bring together the stakeholders
involved in each process to gain a common understanding of:
•
The reason for being – ensuring everyone is on the same page on why you
do each activity
•
Accountabilities and responsibilities – agreeing overall accountability and
detailed responsibilities for each team involved in the activity
•
The highlights – identifying what works well in current ways of working
•
The hotspots – surfacing the blockers which hold back performance. These
could be process, governance, skills, duplication, comms…etc.
•
Recommendations and plan – agreeing a prioritised view of how you will
resolve the hotspots
Key Benefits:
•
You are clear on who is accountable for each activity, who else is involved and
their responsibilities.
•
The real issues which are holding back performance are surfaced and
resolved
Key Deliverables:
•
Collaboration Model
•
Reasons for Being
•
Hotspots, Highlights, Recommendation and Plan
Assumptions:
•
Key stakeholders will be available for workshops
Price:
•
Price (ex. VAT) is based on assumptions regarding
the most common configuration for this product /
service. This can be flexed to meet your individual
requirements, based on the rate card in the table
above
•
In order to demonstrate VfM for this framework we
have applied a minimum of 20% discount to our
standard rates for the SFIA based rate card in the
table above
•
This is an illustrative pricing model for one IT
function - if we were looking at the whole IT
department we would expect this to be a bigger
piece of work with a larger team
25
Professionalising IT and Inspiring Change
Change Strategy (product code tbc)
Product Description:
We help you define the change approach and plan for important business
change. We help to define where you are going and how you will get there.
We facilitate visioning sessions, build roadmaps and plan change
interventions to make the change happen.
Key Benefits:
•
A clear vision of where you are going as a business – a strategy that
will ensure the change is accepted and embraced
Key Deliverables:
•
Change Strategy and Roadmap
•
Change Vision and Case for Change
Assumptions:
•
Key stakeholders and any required documentation will be readily
available
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
26
Professionalising IT and Inspiring Change
Leadership Coaching (product code tbc)
Product Description:
North Highland works with you to coach and inspire your management
teams to lead change, ensuring key stakeholders are able to effectively
communicate and engage with the rest of the business. We conduct an initial
sponsor identification and analysis to understand where your organisation is
and then develop a leadership capability plan and coaching plan in order to
reach your goals.
Key Benefits:
•
Business alignment from the top down
•
Leadership and coaching capability embedded in your organisation
Key Deliverables:
•
“How to Manage the Change” Workshops
•
Leadership Coaching
•
Sponsorship Alignment
Assumptions:
•
Key stakeholders will be available for workshops
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
27
Professionalising IT and Inspiring Change
Business Readiness (product code tbc)
Product Description:
We work with you to ensure your business is ready for change, from initial
impact assessments in the early planning stages through to business
continuity reviews post-implementation.
Key Benefits:
•
A clear understanding of the change impact on your people, processes,
and systems, in addition to a well defined approach to managing
business readiness and ensuring continuity
Key Deliverables:
•
Depending on the scope of the work we would expect to deliver one or
more of the following:
•
Change Impact Assessments
•
Enterprise Readiness Assessment
•
Initial Impact and Stakeholder Analysis
•
Business Continuity Implementation and Review
Assumptions:
•
Key stakeholders and necessary documentation will be available as
required
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
28
Professionalising IT and Inspiring Change
Culture Assessment and Strategy (product code tbc)
Product Description:
We help you to define your target culture and develop core values and
behaviours through regular health checks. We conduct a gap analysis to
identify where you are in relation to your future vision.
Key Benefits:
•
Aligned organisation working from the same beliefs and values to drive
your business forward
Key Deliverables:
•
Target state vision
•
Current state and gap analysis
•
Cultural lever interventions plan
•
Health check approach and plan
Assumptions:
•
Key stakeholders and documentation will be made available as
required
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
29
Professionalising IT and Inspiring Change
People and Process Sustainability (product code tbc)
Product Description:
North Highland helps you to “get it right, keep it right”, ensuring your change
is sustainable in the long term. We look at people and processes, ensuring
that you have the right documentation, access, and incentives and
processes to sustain your change for the future.
Key Benefits:
•
You will have a clear understanding of how to ensure your
organisation’s changes are sustainable, incentivised and continuously
improved
Key Deliverables:
•
Sustainability Approach and Plan
•
Process Roadshows
•
Business Process Model
Assumptions:
•
Key stakeholders and documentation will be made available as
required
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
30
G-Cloud iii North Highland Product Service Catalogue
Human Capital
-
-
Human Capital
HR Strategy and Advisory (product code tbc)
Product Description:
We create aligned, engaged and highly productive workforces by designing
and implementing globally integrated talent management strategies and
solutions that leverage cloud technologies.
Key Benefits:
•
Flexible HR IT, processes and Infrastructure
•
A reduction in costs and improvement in efficiency
Key Deliverables:
•
Workforce strategy definition
•
Workforce/productivity assessments and analytics
•
Short- and long-term workforce modeling and planning
•
Sourcing and recruiting strategy definition and execution
•
Management of workforce shifts (e.g., reductions in force)
Assumptions:
•
Key stakeholders and documentation will be made available as
required
Price:
•
Price based on assumptions regarding the
most common configuration for this product/
service. We encourage all potential buyers to
get in contact with us to discuss how we can
flex this model to suit your individual
requirements and circumstances
•
In recognition of our relationship with HMPS
we have significantly applied a 20% discount
to our rates for the team
32
Human Capital
HR Organisation Design and Operating Model (product code tbc)
Product Description:
We help create organisational structures that support strategic goals, align
talent, and drive efficiency within your business. These target operating
models help the HR organisation make greater use of cloud and other
emerging technologies.
Key Benefits:
•
Clearer roles and responsibilities across your organisation to improve
vision and efficiency
Key Deliverables:
•
Role of Corporate HR vs. Business Unit HR
•
Organisation design, redesign and implementation
•
Job and role design
•
Organisational analysis (e.g. spans of control)
•
Workforce transformation
Assumptions:
•
Key stakeholders and documentation will be made available as
required
Price:
•
Price based on assumptions regarding the
most common configuration for this product/
service. We encourage all potential buyers to
get in contact with us to discuss how we can
flex this model to suit your individual
requirements and circumstances
•
In recognition of our relationship with HMPS
we have significantly applied a 20% discount
to our rates for the team
33
Human Capital
Learning and Development (product code tbc)
Product Description:
An effective and efficient HR function allows an organisation to create high
performing and engaged people. To achieve this, we provide you with
learning and development solutions that leverage cloud technology and
impact business outcomes whilst also promoting individual growth and
achievement.
Key Benefits:
•
High performing and engaged people create happier customers, and
increase revenue and profit…and that makes a great place to work
Key Deliverables:
•
Succession planning and management
•
Leadership development
•
Executive coaching
•
Accelerated programs for high performers
•
Manager and supervisor training
Assumptions:
•
Key stakeholders and documentation will be made available as
required
Price:
•
Price based on assumptions regarding the
most common configuration for this product/
service. We encourage all potential buyers to
get in contact with us to discuss how we can
flex this model to suit your individual
requirements and circumstances
•
In recognition of our relationship with HMPS
we have significantly applied a 20% discount
to our rates for the team
34
Human Capital
Workforce Analytics (product code tbc)
Product Description:
We work with you to align workforce and business performance, creating a
culture where performance management is valued. Using our understanding
of cloud analytics solutions we provide guidance around how this technology
can be used to its full potential. North Highland has one of the leading edge
people in this area – we quite literally wrote the book on it!
Differentiating high performers across the organisation enables your
business to attract and retain top performers, driving efficiency and
effectiveness of your HR function.
Key Benefits:
•
A positive and effective working environment where people strive to
become high achievers
Key Deliverables:
•
Goal cascading and alignment
•
Leadership coaching and training
•
Tactics to create a performance culture with accountability
•
Integration of career paths to retain employees
Assumptions:
•
Key stakeholders and documentation will be made available as
required
Price:
•
Price based on assumptions regarding the
most common configuration for this product/
service. We encourage all potential buyers to
get in contact with us to discuss how we can
flex this model to suit your individual
requirements and circumstances
•
In recognition of our relationship with HMPS
we have significantly applied a 20% discount
to our rates for the team
35
G-Cloud iii North Highland Product Service Catalogue
Programme and Project Leadership
-
-
Programme and Project Leadership
Delivery and PMO - Programme Initiation P1(product code tbc)
Product Description:
Workshop series to develop the planning approach and outline programme
plan, for a project or programme. Combined with an effective governance
framework to enable the controlled navigation of the early programme stages
and beyond. It will also define how progress can be tracked and monitored
through the plans.
Key Benefits:
•
A robust planning approach and outline programme plan
•
30 day immediate action plan to give the programme the best
probability of a successful launch
•
A governance framework enabling flow of information and critical
decision making
Key Deliverables:
•
Outline Programme Plan, Governance Framework, 30 day ‘Immediate
Action’ plan
Assumptions:
•
We will have access to all relevant people and documentation relating
to the programme, throughout the duration of the engagement.
•
Scope of programme has been clearly defined.
Price:
•
Price based on assumptions regarding the
most common configuration for this product/
service. We encourage all potential buyers to
get in contact with us to discuss how we can
flex this model to suit your individual
requirements and circumstances
•
In recognition of our relationship with HMPS
we have significantly applied a 20% discount
to our rates for the team
37
Programme and Project Leadership
PPL Capability – Agile Assessment and Initial Team Setup
(product code tbc)
Product Description:
Assessment of your current Cloud project portfolio and organisational
context leading to recommendation of candidate projects to adopt Agile
development methods. Recommendation of an Agile method as well as
initial team setup and training. Team coaching for the first 4 iterations to
ensure the team is working efficiently to deliver high value product at a good
velocity.
Key Benefits:
•
Robust assessment and approach to adopt Agile as a project method
•
Faster realisation of benefits associated with adopting Agile project
methods, reduction of waste and faster implementation
Key Deliverables:
•
Agile Assessment and project recommendation.
•
Agile methodology and training materials
•
Organisation and team setup and mentoring
•
Velocity improvement support
•
Management reporting tools
Assumptions:
•
We will have access to all relevant people and documentation relating
to the projects and programmes, throughout the duration of the
engagement
•
Access to key business stakeholders for selected project
•
Buy in from key stakeholders to ensure the agile manifesto is fully
embraced
Price:
•
Price based on assumptions regarding the
most common configuration for this product/
service. We encourage all potential buyers to
get in contact with us to discuss how we can
flex this model to suit your individual
requirements and circumstances
•
In recognition of our relationship with HMPS
we have significantly applied a 20% discount
to our rates for the team
38
Programme and Project Leadership
PPL Capability – Training and Coaching for Cloud Projects and Programmes
(product code tbc)
Product Description:
Completion of a capability analysis for your Cloud Project and Programme
Leadership professionals using proven assessment tools developed within
the SFIA framework. Development of a Capability Roadmap and including
outline of training sessions and coaching opportunities.
Key Benefits:
•
Understanding of training and coaching needs for your project and
programme leadership professionals
Key Deliverables:
•
Capability analysis, PPL Capability Roadmap, training session and
coaching opportunity outlines
•
Deliver 1 course with 2 sessions each
Assumptions:
•
We will have access to all relevant people and documentation relating
to the projects and programmes, throughout the duration of the
engagement.
•
Access to key Leadership Team and Human Resource representatives
Price:
•
Price based on assumptions regarding the
most common configuration for this product/
service. We encourage all potential buyers to
get in contact with us to discuss how we can
flex this model to suit your individual
requirements and circumstances
•
In recognition of our relationship with HMPS
we have significantly applied a 20% discount
to our rates for the team
39
Programme and Project Leadership
Delivery and PMO – Vendor Management Framework
(product code tbc)
Product Description:
A Vendor Management approach and framework to ensure vendors deliver
on time, to budget and to quality, meet their contractual obligations and drive
optimum vendor performance.
Key Benefits:
•
Vendors meet or exceed their contractual obligations
•
Enhanced vendor performance through visible measurement
•
Transparent and retained control of vendor relationships
Key Deliverables:
•
Vendor Management Approach
•
Vendor Management Framework including scorecards and governance
models
•
Vendor management communication plan
Assumptions:
•
Access to all relevant vendor contracts including KPIs and SLAs
•
Access to relevant procurement function
Price:
•
Price based on assumptions regarding the
most common configuration for this product/
service. We encourage all potential buyers to
get in contact with us to discuss how we can
flex this model to suit your individual
requirements and circumstances
•
In recognition of our relationship with HMPS
we have significantly applied a 20% discount
to our rates for the team
40
Programme and Project Leadership
Delivery and PMO – Dependency Management Framework
(product code tbc)
Product Description:
A dependency management approach, log and reporting mechanism to
allow all internal and external dependencies to be identified and managed.
Key Benefits:
•
Visibility of all internal and external dependencies
•
Prioritised dependencies
•
View of programme or project progress and key risks and issues
Key Deliverables:
•
Dependency Management Approach
•
Dependency log
•
Dependency report
Assumptions:
•
Planning activity is being run separately to this and dependencies are
an output of this
•
Access to all plans
•
Access to key individuals to identify external dependencies
Price:
•
Price based on assumptions regarding the
most common configuration for this product/
service. We encourage all potential buyers to
get in contact with us to discuss how we can
flex this model to suit your individual
requirements and circumstances
•
In recognition of our relationship with HMPS
we have significantly applied a 20% discount
to our rates for the team
41
Programme and Project Leadership
Cloud Implementation Programme Health Check
(product code tbc)
Product Description:
Review of all critical dimensions of a Cloud programme to assure delivery
using North Highland's proven programme health check tool.
Key Benefits:
•
Provides an assessment of how well a programme is structured and
quality of implementation. Improvement areas are easily identified
supported by corrective action recommendations
Key Deliverables:
•
Performance dashboard, improvement recommendations
Assumptions:
•
We will have access to all relevant people and documentation relating
to the programme
Price:
•
Price based on assumptions regarding the
most common configuration for this product/
service. We encourage all potential buyers to
get in contact with us to discuss how we can
flex this model to suit your individual
requirements and circumstances
•
In recognition of our relationship with HMPS
we have significantly applied a 20% discount
to our rates for the team
42
Programme and Project Leadership
Portfolio Optimisation – Strategy Mapping (product code tbc)
Product Description:
Carry out a strategic mapping exercise with the Portfolio Management
function to determine the function's key objectives, measures for success
and plan of key activities required to meets its customers needs. This would
be run as a series of workshops with the Portfolio management function and
key stakeholder.
Key Benefits:
•
Provides the portfolio management function with a clear set of
measures that will ensure it meets it's clients needs and executes the
right activities to develop the function to meet the key objectives
Key Deliverables:
•
Strategy map, KPIs, key activities by priority and timeframe
Assumptions:
•
The Senior Management team will be available to attend meetings and
workshops
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
43
Programme and Project Leadership
Portfolio Optimisation – Portfolio Maturity Assessment
(product code tbc)
Product Description:
Using templates based on industry best practice, we work with the portfolio
management function to develop a maturity matrix capturing where they
currently sit on a maturity scales across several dimensions. The capability
matrix is developed as a customized model for the client to provide then with
a framework in which they can track and review as they mature.
Key Benefits:
•
Provides the portfolio management team with a framework with which
to drive continuous improvement in the function. Allows the team to
carry out the reassessment of their maturity at a future date
Key Deliverables:
•
Portfolio maturity framework customized for the organisation
Assumptions:
•
The Senior Management team will be available to attend meetings and
workshops
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
44
Programme and Project Leadership
Portfolio Optimisation – Portfolio Benefits Tracking Framework
(product code tbc)
Product Description:
Development and provision of a benefits tracking framework for the portfolio
office. This would include a process for capturing benefits from business
cases, tracking change to the benefits and ROI, costs etc. of the project and
provision of a tracker to track realised benefits post implementation of the
project.
Key Benefits:
•
A framework and process that allows for the capture, tracking and
reporting of benefits from portfolio initiatives/projects
Key Deliverables:
•
Benefits tracker, governance frameworks and processes and reporting
templates
Assumptions:
•
The organisation already outlines benefits for the project in its business
cases/investment papers. Benefits profiles and investment calculators
are not in scope for delivery and are already available in the
organisation
•
Access to key individuals within the business
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
45
Programme and Project Leadership
Project Delivery Assurance Framework (product code tbc)
Product Description:
Development of a framework to assure delivery and reduce risk throughout
the programme lifecycle. The framework would identify the points at which
assurance should take place within the programme and the skills required to
undertake the activity at this point. It would also define the reporting
processes and formats around any assurance activity.
Key Benefits:
•
This framework reduces delivery risk throughout the programme
lifecycle and ensures successful delivery of the project/programme
•
It provides insight and recommendations for the Programme
Leadership Team to make informed decision in order to improve or
correct the Programme course
Key Deliverables:
•
Assurance framework and process
Assumptions:
•
Access to all programme documentation
•
Access to key individuals for interviews
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
46
Programme and Project Leadership
Project Delivery and PMO
Stakeholder Management and Communications Framework
(product code tbc)
Product Description:
Identification of stakeholders and the development of a Stakeholder
Communication and Engagement plan. We use our proven Stakeholder
Management framework to identify stakeholders via methods such as Impact
Assessments, workshops and interviews. The results of these are used to
develop stakeholder maps and determine the stakeholder communication
plan.
Key Benefits:
•
Ability to engage all relevant stakeholders at the correct level right from
the start of the project supporting the project to affect lasting change
Key Deliverables:
•
Stakeholder map, Stakeholder Engagement Plan including
Communication Strategy
Assumptions:
•
Access to key stakeholders and project and programme
documentation, as well as organisation charts
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
47
Programme and Project Leadership
Project Delivery and PMO
Risk and Issue Management Framework (product code tbc)
Product Description:
Identification of major risk areas and risk owners as well as mitigation
strategies. Customisation of proven risk and issue monitoring register/ tool
and setup of relevant risk and issue review governance structures.
Key Benefits:
•
Enables proactive risk management in order to minimise unforeseen
delays
Key Deliverables:
•
Risk and Issues register, Risk and Issues Governance framework
including high level process maps
Assumptions:
•
Access to key stakeholders and project and programme
documentation, dependencies
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
48
Programme and Project Leadership
Project Delivery and PMO
Planning Approach Framework (product code tbc)
Product Description:
Development of a planning approach for a project or programme. This will
include defining the planning framework, standards and tools. It will also
define how progress can be tracked and monitored through the plans.
Key Benefits:
•
A robust planning approach for the project and programme
•
Template plan for Assurance framework using the appropriate tool (e.g.
MSP) for your organisation
Key Deliverables:
•
Planning approach
Assumptions:
•
Access to key stakeholders and project and programme documentation
•
Our offering is dependant on the scale of the programme
•
In order for this approach to be effective, an Assurance framework
should be in place
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
49
Programme and Project Leadership
Project Delivery and PMO
Project Benefits Realisation (product code tbc)
Product Description:
Apply a framework to enable the benefits of a project and programme to be
identified and tracked throughout the lifecycle of a project and programme
and crucially beyond. Senior business stakeholders will then use this
framework to identify and track project benefits.
Key Benefits:
•
The benefits can be established early on and re-evaluated during
assurance gates during the projects to ensure the project will still
deliver what is intended. Post implementation this framework then
allows the benefits to be tracked during the life of the implementation
Key Deliverables:
•
Clarity of benefit delivery
Assumptions:
•
Access to programme documentation including the business case
•
Access to key individuals
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
50
Programme and Project Leadership
Project Delivery and PMO Architecture (product code tbc)
Product Description:
Design of a PMO for a project and programme. This will include the PMO
processes in a Playbook, the resource model and the plan to mobilise, run
and continuously improve. It will developed using a combination of our
expertise and experience and existing processes, methods and tools within
the organisation.
Key Benefits:
•
A comprehensive PMO approach that can be implemented and run in
the most efficient and effective way
Key Deliverables:
•
PMO operating model (Playbook), resource plan and implementation
plan
Assumptions:
•
Access to existing project and programme methods and tools
•
Access to lessons learned from previous projects and programmes
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
51
G-Cloud iii North Highland Product Service Catalogue
Operational Excellence
-
-
Operational Excellence
Customer Experience (product code tbc)
Product Description:
This Operational Excellence product is focused on transforming organisations by
making them more efficient, reducing costs and improving the customer experience.
This typically involves reducing or removing traditional customer access channels
and developing innovative new customer channels driven through a redesigned and
fully integrated customer portal.
It also recognises the need to support this transition through effective liaison,
planning and early engagement with internal stakeholders and 3rd party suppliers
Key Benefits:
•
Delivers a fundamental shift in the delivery of customer services
•
Moves away from traditional and costly telephony and face to face solutions
•
Delivers a joined up approach to the customer and speeds up transactions
•
Significant reduction in costs
Key Deliverables:
•
Redesigned customer portal
•
Back office systems integration
•
Transformed customer experience
Assumptions:
•
Engagement with internal and external stakeholders has already taken place
•
3rd Party Suppliers have already been approached and are willing to provide
system access
•
Customer journey process mapping has already taken place
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
53
Operational Excellence
System Implementation Assessment (product code tbc)
Product Description:
Reviewing the current state of an implementation project to determine:
•
Progress vs. Plan
•
Sufficient project management infrastructure is in place to deliver
•
Robust criteria is in place to ensure the outcome of the implementation
is ‘fit for purpose’ and meets the original requirements
Output: an assessment against defined criteria and suggested improvements
Key Benefits:
•
Delivery time line is brought back in line with original deadlines
•
End solution meets the initial requirements, and differences understood
•
Rigour is brought to the process enabling stakeholders to gain
confidence
Key Deliverables:
•
Report outlining a high level assessment of current state of the
programme including:
•
Review against original plan and requirements
•
Delivery infrastructure in place
•
High level - detailing delivery options based on assessment outcome
Assumptions:
•
Contract has been agreed and signed off by all parties
•
Scope and plan were agreed at the beginning of the process
•
Ready access to all documents and stakeholders (client, supplier and
contractors)
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
54
Operational Excellence
Shared Services Assessment (product code tbc)
Product Description:
We help transform organisations through the creation of a shared service
function to enable organisations to focus on their core business . We
undertake a detailed analysis of a business to understand potential areas of
efficiency that could be driven through shared service arrangements both in
terms of enhanced service provision and a reduction in operational costs.
We can also provide example Target Operating Models to enable execution
Key Benefits:
•
A clear assessment of the efficiencies to be delivered through shared
services, along with analysis of which areas of the business could be
included (such as HR, IT, Finance etc.) and the key steps to a new
Target Operating Model
Key Deliverables:
•
Report outlining detailed analysis of SSC options and potential cost
savings and service improvements
Assumptions:
•
Access to key personnel within the business to validate and guide
review as it progresses
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
55
Operational Excellence
Existing Programme Contracts Review (product code tbc)
Product Description:
We help organisations derive value for money through a detailed and robust
review of their contractual arrangements with third party suppliers. The
review focuses on established good practice in terms of pricing models,
distribution of risk, performance management and liquidated and ascertained
damages. This could be applied to one enterprise wide contract or for a
range of smaller functional ones
Key Benefits:
•
The report will provide a comprehensive analysis of areas of
weakness, with tangible steps for improving performance, efficiency
and reducing costs
Key Deliverables:
•
A report outlining detailed analysis of cost reduction potential through
effective contract management / re-evaluation
Assumptions:
•
Access to key personnel within the business to validate and guide
review as it progresses
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
56
Operational Excellence
Customer Service Offering/Fulfilment Assessment
(product code tbc)
Product Description:
High level Customer Service Offering/Fulfilment process and systems
assessment to identify significant supply chain issues and determine short,
medium and long term improvement opportunities
Key Benefits:
•
Rapid assessment using ‘best practice’ industry tools
•
Identifies the root cause of issues and presents findings in simple
format
•
Produces a prioritised delivery roadmap with tactical and strategic
options
Key Deliverables:
•
Documented ‘As-Is’ processes – high-level end-to-end business
process and underlying systems diagram
•
Opportunity Identification and Assessment – overview of potential
short/medium/long term opportunities
•
Final Report and Recommendations – consolidated report including
a high level analysis of key issues, assessment of proposed
improvement opportunities and prioritise delivery roadmap
Assumptions:
•
Project sponsor from day 1
•
Ready access to stakeholders across the organisation (as required)
•
Ability to conduct site visits at short notice
•
Availability of process and system data to perform analysis
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
57
Operational Excellence
Lean and Continuous Improvement Assessment
(product code tbc)
Product Description:
Assessment of the continuous improvement capabilities of the organisation
with prioritised list of opportunities. The executive team will also be trained
in the principles of Continuous Improvement.
Key Benefits:
•
Aligned executives with a clear roadmap of how they will drive
performance improvement
•
Prioritised list of improvement opportunities
•
Identified areas of internal best practise
•
Benchmarked review of organisations performance vs. key metrics
•
Executive team trained in the principles of continuous improvement
Key Deliverables:
•
Baseline cultural and technical assessment of the level of operational
performance vs lean and continuous improvement principles
•
Establish a baseline of change readiness and team effectiveness
•
Value stream map of most important processes
Assumptions:
•
Project sponsor from day 1
•
Ready access to stakeholders across the organisation (as required)
•
Ability to conduct site visits at short notice
•
Availability of process and system data to perform analysis
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
58
Operational Excellence
Operational Efficiency Ratio Assessment
(product code tbc)
Product Description:
High level assessment of current cost efficiency across the business and a
clear articulation of where Cost Reduction initiatives should be applied over
the short, medium and long-term to drive sustainable cost reduction.
Key Benefits:
•
Rapid assessment using ‘best practice’ industry tools
•
Identifies areas of disproportionate expense based on typical business
cost breakdown
•
Production of an Operational Efficiency Ratio, which is an expression
of organisation’s expenses as a percentage of revenue (how much
does it cost to earn a Pound?)
•
Produces a prioritised delivery roadmap with tactical and strategic
options
Key Deliverables:
•
Operational Efficiency Ratio – gives a clear analysis of a company’s
profitability
•
Opportunity Identification and Assessment Report – define key
processes and provide an overview of potential short/medium/long
term opportunities to improve the OER
Assumptions:
•
Project sponsor from day 1
•
Availability of financial data for OER assessment
•
Ready access to stakeholders across the organisation (as required)
•
Ability to conduct site visits at short notice
•
Availability of process and system data to perform analysis
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
59
G-Cloud iii North Highland Product Service Catalogue
Business Analysis
-
-
Business Analysis
Project/Programme Investment Analysis
(product code tbc)
Product Description:
This service provides business case analysis on the costs/benefits of a
proposed project / programme to inform funding decisions. A detailed
breakdown of costs for conducting Project Initiation, Requirements Analysis
and High Level Design is provided, along with indicative total costs &
benefits for the full lifecycle of the project / programme.
Key Benefits:
•
Ensures project costs transparency from the outset
•
Can be used to inform Go / No-Go decisions
•
Forms the basis for on-going benefits realisation measurement
Key Deliverables:
•
Feasibility Study including an Options Paper
•
Business Case / Analysis Investment Paper
Assumptions:
•
Assumes availability of key stakeholders required to feed into the
analysis
Price:
•
Price based on assumptions regarding the
most common configuration for this product/
service. We encourage all potential buyers to
get in contact with us to discuss how we can
flex this model to suit your individual
requirements and circumstances
•
In recognition of our relationship with HMPS
we have significantly applied a 20% discount
to our rates for the team
61
Business Analysis
Business Requirements and Process Analysis
(product code tbc)
Product Description:
This service defines business processes and detailed requirements in line
with your operating model. This service will be flexed depending on if you
require senior or junior business analysts.
Key Benefits:
•
Deliverables will be tailored to meet the demands of your Operating
Model
•
Experienced, flexible BAs bringing best practice tools/techniques
Key Deliverables:
•
End to end As-Is and To-Be process models
•
Functional and Non-Functional Requirements Catalogue
•
Business Requirements / Functional Specification Document
•
User Stories
•
Use Cases
•
Requirements Traceability Matrix
•
Conceptual / Logical Data Models
•
Vendor Selection
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
In order to demonstrate VfM for this
framework we have applied a minimum of
20% discount to our standard rates for the
SFIA based rate card in the table above
62
Business Analysis
BA Managed Service (product code tbc)
Product Description:
Flexible BA managed service suitable for longer term key projects &
programmes. Utilising our pool of highly experienced BAs to deliver top
class analysis artefacts & develop your internal BA capabilities.
Key Benefits:
•
Ability to flex supply of professional BAs to match variable demand
•
Build analyst skills in own team
•
Support analysis improvements
•
Establish the methods and tools (building on our catalogue of material)
•
Oversight and quality assurance of our work
Key Deliverables:
•
End to end As-Is and To-Be process models
•
Functional and Non-Functional Requirements Catalogue
•
Business Requirements / Functional Specification Documents
•
User Stories
•
Use Cases
•
Requirements Traceability Matrix
•
Conceptual / Logical Data Models
•
Vendor Selection
•
BA Technical / Soft Skills Training Sessions
•
BA Coaching
Price:
•
Price (ex. VAT) is based on assumptions
regarding the most common configuration for
this product / service. This can be flexed to
meet your individual requirements, based on
the rate card in the table above
•
Typically this is a service provided for a
minimum of 12 months
63
Contact:
Ben Grinnell (M): 07976 256358
Email: UKFrameworks@northhighland.com
www.northhighland.com
North Highland
Tower House
10 Southampton Street
Covent Garden
London
WC2E 7HA
64