Case1:Chick-n-Gravy
Dinner Line
Group 2+1 Members: Delia
Victoria
Adrian
Gary
Yoong
Terry
Background

Complaints from supermarket about firm’s Chick-n-Gravy dinner defect.

The majority of complaints :
Underfilled
packages
Missing label
Unacceptable
taste
Spills/Mixed
items
Improperly
sealed
Data result (Original)
Date
Time
Line
Underfilled
Missing
Label
Spill/
Mixed
Unacceptable
Taste
5/12
0900
1
2
1
3
5/12
1330
2
5/13
1000
2
5/13
1345
1
5/13
1530
2
2
5/14
0830
1
3
5/14
1100
2
5/14
1400
1
5/15
1030
1
5/15
1145
2
5/15
1500
1
5/16
0845
2
5/16
1030
1
5/16
1400
1
5/16
1545
2
2
2
1
2
3
2
1
3
1
3
1
2
1
3
1
1
5
1
2
1
2
1
Improperty
Sealed
3
1
3
4
1
1
2
2
Data result (Line1&Line2)
Line1
Date
Time
5/12
0900
5/13
1345
5/14
0830
5/14
1400
5/15
1030
5/15
1500
5/16
1030
5/16
1400
Underfilled
Missing
Label
Spill/
Mixed
Unacceptable
Taste
2
1
3
2
Improperly
Sealed
2
3
3
1
3
1
1
5
1
3
1
3
Total
35
Line2
Date
Time
5/12
1330
5/13
1000
5/13
1530
5/14
1100
5/15
1145
5/16
0845
5/16
1545
Underfilled
Missing
Label
Spill/
Mixed
Unacceptable
Taste
2
2
1
2
1
1
4
3
3
1
1
2
1
2
1
Improperty
Sealed
2
2
1
2
Total
34
Pareto diagram of number of defect
Number of Defect
25
20
15
10
Number of Defect
5
0
Unacceptable
Taste
Missing Label
Spill/Mixed
Improperty Sealed
Underfilled
Data result (category)
Underfilled
Spilled/Mixed
Line1
Line2
Total
Line1
Line2
Total
Morning
0
1
1
Morning
2
2
4
Afternoon
3
1
4
Afternoon
4
6
10
5
Missing Label
Unacceptable Taste
Line1
Morning
Afternoon
14
Line2
Total
Line1
11
0
11
0
7
7
18
Improperly Sealed
Line1
Line2
Total
Morning
0
5
5
Afternoon
1
5
6
11
Morning
Afternoon
Line2
Total
14
7
21
0
1
1
22
Pareto diagram of number of unacceptable taste defect
Number of Unacceptable Taste Defect
16
14
12
10
8
Number of Unaccpetable Taste Defect
6
4
2
0
Line 1
Line 2
Conclusion
The process of produce frozen dinners
Material of foods
Labeling
Classify by
flavors
Processing foods
Frozen foods
Sealing
Foods packing
Unacceptable taste
Others
Case2:Tip Top Markets
Background

Complaints from Tip Top Market.

Analyze the data and to make recommendation for improvement.

On July 15,changes were implemented .
1.Reduce out-of-stock complaints.
2.Improve store maintenance.
3.Reduce checkout lines/pricing problems.
Check out whether the changes make improvement or not.
Classifying
Product
Price
Environment
Service
Check Sheet
Product
Price
Service
Environment
Pareto Charts
Product
Environment
Service
Price
Run Charts
7/15
Product
Inventory
Freshness
Run Charts
7/15
Inventory&Freshness Problem
Method
Materials
Goods
Transport
Inventory
&
Freshness
Problem
Workers
Freezer
Inventory
System
Manager
Training
Air
Conditoner
Supervision
Person
Equipment
Recommendation
Short Term:
•1.Employees
•2.Introduce
•3.Solve
& manager training
inventory system
machine problem
Long Term:
•1.Establish
corporate culture of positiveness
•2.Introdue
TQM
•3.Establish suitable principle of recruitment
Q&A