IDS Library Conference Presentation
AGENDA
Topics
What we will review today…
1.
Velocity Profile Information
2.
Velocity Service Types, Locations and Customers
3.
Library Specific Service Offerings
4.
NYLINK Program Overview
5.
Our New York Facilities, Work Flows and Line Hauls
6.
Plus/Delta exercise regarding Velocity Service
7.
Known Program Constraints
8.
How Member Libraries can help us improve service
9.
Q & A (Holding the Plus/Delta mindset)
10.
Next Steps…
The nation’s largest single provider of
regional delivery solutions:
• National/Regional in Scope
Offering standardization and reduced complexity across your
footprint
• Local in Focus
Delivering to a specific person within a library everyday
Over 140 locations nation wide and
more than 35 franchises
Providing the national infrastructure to meet your
library’s local and larger needs.
A full range of delivery and supply
chain services:
•
Small Package Delivery
– Multiple packages to a specific consignee and/or heavy shipments
•
Pallet Delivery
– From retail stock to haz mats - anything on skids
•
Dedicated Delivery
– Complete transparency, our trucks and our drivers deliver
your brand at less cost
•
On-Demand Delivery
– You say what, when, where. And we’re there
•
Home Delivery
– Furniture, irregular packages, heavy weight items delivered with
– white glove service to your customer
•
Supply Chain Solutions
– Warehousing, procurement, sourcing + critical parts
Providing a suite of complimentary services that helps you
reduce costs and ensure delivery of your brand promise.
A full range of library delivery
services:
•
Dedicated Library Couriers
– Scheduled routes; Complete transparency, our drivers deliver your
library materials at less cost
•
Dedicated Local Library System Services
– Drivers sorting books at each stop on the route and other special
services
•
Dedicated State-wide, Multi-state Services
– Interlibrary loan delivery services involving multiple library systems
•
Conjunctive Delivery Services
– Most cost effective of services for larger areas in that transportation
costs are shared by multiple companies that ride together in the vehicle
•
“Integrated Supply” Solution
– Provides for delivery of other items within the network (Computers, mail, etc.)
•
Home Delivery
– Library materials delivered to patrons’ residences
Providing a suite of complimentary services that helps you
reduce costs and ensure delivery of your library materials.
Having a proven track record of success in multiple industries gives us an edge
in developing and implementing your specific solution.
Business model designed to meet the
time-definite needs of your customers:
• Pickup & delivery on your schedule
• 3200+ dedicated drivers provide flexibility to meet the changing needs of your library
• On-time delivery, everyday
• Solutions designed to reduce cost and exceed your service commitments
Implementing a unique business model that provides
the flexibility to work on your schedule, not ours.
Velocity Express out-delivers the
competition in meeting your needs
in three critical areas:
1. SOLUTIONS
2. PEOPLE
3. TECHNOLOGY
Cost effective personalized
solutions that fit:
• Your library
• Your Geographic Footprint
• Your Commitments
• Your Software Profile
• Your Operating Constraints
Combining cross-industry knowledge with your specific profile
to deliver a cost effective solution that meets your needs.
Independent Contractor
model provides:
• Highly screened, qualified, motivated,
professional workforce
• Consistent standardized operational procedures &
delivery protocols
• Transparency, flexibility & agility
Providing professional, uniformed drivers who ensure
the proper delivery of your library materials.
Investment in Technology Infrastructure:
•
Data Center :
– Redundant network connectivity, emergency power back-up,
fingerprint scan security
•
100% Digital Data Network
•
Proprietary software systems and processes
•
State of the art hardware and switching
•
24-7 Helpdesk for Internal help and Customer Contact
•
Centralized Call Center with VoIP
•
V-Trac 5.0 (95% deployed)
The superior technology tools provided by Velocity Express
make your organization more productive.
Velocity Delivers:
Your Benefit:
National and local in scope
Service consistency, reduced complexity
& increased efficiency
Breadth and depth of services
Expertise to meet wide variety of logistics needs
Expertise with multiple libraries
Previous experience brought to solution development
Personalized solutions that combine our expertise
(and stringent driver qualifications) with your
requirements
Cost effective solutions that deliver desired brand
image/experience
State of the art technology tools
Control and timely access to important information
Proven implementation process
No customer disruption
360º customer care
Exceed customer service expectations
In New York State?
Velocity Facilities
Albany
Rochester
Buffalo
Binghamton
Syracuse
Teterboro
Newburgh
Edison
Syosset
Some NY Facility Photos…
Newburgh
Albany
Line Haul Network and Transit Flow
Rochester
Syracuse
Albany
Newburgh
Binghamton
Buffalo
Edison
Teterboro
24 Hr
Transit Delay
Combining cross-industry knowledge with your specific profile
to deliver a cost effective solution that meets your needs.
Syosset
Work Flow…
•Driver reports to designated area for his route in the VE
warehouse
•Driver gathers paperwork, scanner, and instructions from office
•Driver then verifies he has all deliveries, loads, and departs
(Including Conjunctive Work)
•Driver arrives at stop, scans barcode and completes
delivery/pick up
•Driver completes route and returns to VE warehouse
•Driver places totes in designated sort area
Work Flow…
•Bags are sorted into totes based on code to final hubs or to
local routes
•They are then sorted into out bound pallets. Destined for final
hub or as a flow through pallet.
•Syracuse, Albany, Newburgh and Teterboro are cross dock
operations
•Pallet arrives at final destination and are fine sorted into local
routes.
•Repeat
Plus/
Delta
What is a Plus/Delta Exercise?
Plus/Delta
+/∆
Purpose:
This evaluation quality tool provides a method for
continuous improvement for a team or partnership. The +/∆ evaluation
can help the team stretch itself to even higher levels of performance.
Pluses
Identify the things that are working first
These are the items the team/partners wants to maintain and build upon
These are also the things that are working for the team
Deltas (opportunities for improvement)
These are opportunities for improvement, things that can be
improved/changed so that teams/partnerships may be more effective
Plus/
Delta
Velocity Express, Inc.
Plus:
•
Customized Bar Code Scanning Solution
•
Robust Delivery Network in Service Area
•
Strategic Facility Locations
•
Extensive experience with Library Systems
•
Regular Communication and Reviews
•
Cost Effective Service Provision
•
Financially committed to evolving program and technology
Plus/
Delta
Velocity Express, Inc.
Delta:
•
“Reset the Program”
a.
New Barcodes and new deployment approach
b.
10% Phone Audit per week
c.
Vehicle Inspections and Driver Orientations
•
Implement upgrades to management in Syracuse Market
•
Align Velocity Reporting with TPAM statistics
•
Create refined reporting to capture variances on delivery times
•
Develop “flex” solution for Semester End volume spikes
•
Partner more actively toward next generation solutions
You Can
Help!
How can the Member
Libraries help us improve?
•
Process received materials promptly and completely
•
Report missing items immediately
•
Notify Velocity when Driver is a “no show”
•
Do not condone or support any deviations from service
requirements
•
Use the proposed “Hot Line” to notify Velocity of
any Service or Attitude Issues.
•
Have materials ready for release before driver arrives
Known
Constraints
Velocity Express, Inc.
1.
Time, Miles, Capacity, Cost formula
2.
Delayed Routes and Cascading Impacts
3.
“Transit Time”
4.
Conjunctive Model Trade – Off (Subsidizes Costs / Dependencies)
5.
Technology Interface (No ASN)
6.
Weather
WE SINCERELY
THANK YOU
FOR YOUR BUSINESS!