Session id: 40290
Streamline Business Processes
in Real Time with
Business Activity Monitoring
Prashant Nema
Principal Product Manager
Oracle Corporation
Agenda




The Corporate Business Process
The Business Process Management System
Business Process Integration
Business Process Optimization
Manual Business Process –
Basics
 What is the Business Process?
–
Manifestation of a corporate activity
 Who are the Participants in the Process?
–
People, Systems, Other processes
 How do I want the process to be Executed?
–
Manual, Automated, or Hybrid
 What Control do I have on the process ?
–
Activate/deactivate, Check Status, Monitor route of Flow
 Can I Optimize the Business Process?
–
Efficiency, Behavior, Exceptions, Breakup/Merge
Manual Business Process
Basics – An example
Purchasing Dept.
3
Purch. Manager
Dept. Employee
2
1
2
3
Dept. Manager
Suppliers
Procurement Process
Manual Procurement Process
– Reflect the Basics
 What is the Business Process?
–
Manifestation of a Procurement activity
 Who are the Participants in the Process?
–
Employees, Dept Managers, Purchasing Dept, Systems to
create documents, supplier selection processes, Suppliers
 How do I want the process to be Executed?
–
Don’t have a choice, Mostly Manual
 What Control do I have on the process ?
–
Very little or no control, Now way monitor route of Flow
 Can I Optimize the Business Process?
–
Miniscule or None, No metrics to decide
Real-time Business Monitoring?
 Dept Manager
–
–
Where is a requisition now that I approved or rejected? - NO
What is the total cost in supplier orders raised for my Dept this
month and YTD? - NO
 Purchasing Manager
–
–
How many invalid requisitions were sent and rejected for the
particular Dept this month? - NO
What is the status on all the open requisitions for purchase? - NO
 VP of Purchasing
–
–
Average time taken to handle a requisition? - NO
Can we Improve or Optimize the Procurement Experience? - NO
 Chief Operations/Process Officer
–
End to end status of an the Procurement Process - NO
Agenda




The Corporate Business Process
The Business Process Management System
Business Process Integration
Business Process Optimization
Business Process Management
System(BPMS) - Basics
 Discover the Business Process
–
Manifestation of a corporate activity
 Model the Actions & Participants
–
People, Systems, Other processes
 Deploy and Execute the process
–
Manual, Automated, or Hybrid
 Manage the process
–
Activate/deactivate, Check Status, Monitor route of Flow
 Optimize the Business Process
–
Efficiency, Behavior, Exceptions, Breakup/Merge
OracleAS Integration as BPMS
Run-Time
Design-Time
Model
Manage
Optimize
Deploy
Design-Time
Repository
Run-Time
Repository
Adapters
Process
Engine
Oracle Application Server 10g(J2EE)
B2B
Engine
OracleAS Integration BPMS An example
Start
Requisition
Check
Request
InValid Requisition
No
Valid
Purchasing Dept.
Valid Requisition
Yes
Dept. Employee
Check
document
Is PO?
No
Dept. Manager
Purchase Order
Purch. Manager
Supplier Order
Yes
End
Procurement Process
Suppliers
BPMS for Procurement
Process – Reflect the Basics
 Discover the Business Process
–
Manifest the Procurement activity
 Model the Actions & Participants
–
Employees, Purchasing Dept, Systems to create
documents, supplier selection processes, Suppliers
 Deploy and Execute the Process
–
Hybrid = Manual + Automated
 Manage the process
–
Complete control. Monitor route of Flow
 Optimize the Business Process?
–
Yes. Collect Process metrics & Monitor Business activities
Real-time Business Monitoring?
 Dept Manager
–
–
Where is a requisition now that I approved or rejected? - YES
What is the total cost in supplier orders raised for my Dept this
month and YTD? - YES
 Purchasing Manager
–
–
How many invalid requisitions were sent and rejected for the
particular Dept this month? - YES
What is the status on all the open requisitions for purchase? YES
 VP of Purchasing
–
–
Average time taken to handle a requisition? - YES
Can we Improve or Optimize the Procurement Experience? - YES
 Chief Operations/Process Officer
–
End to end status of an the Procurement Process - YES
Agenda




The Corporate Business Process
The Business Process Management System
Business Process Integration
Business Process Optimization
OracleAS Integration BPMS &
beyond –
The Three foundations
EndPoint
Mgmt
Process
Mgmt
Data
Mgmt
All Your Processes
Business Process Management
request
End
Points
BPM
po
poa
Events
• Process Flows
notification
All Your End Points
End Point Management
Legacy
System
Packaged
Application
Internal App
Internal App
Supplier
Processes
EPM
customer
Trading Partner
Events
• Applications
• Trading Partners
• People
Custom
Application
All Your Data
Event Management
End
Points
Processes
Reqquistion in
OAG
EM
Supplier
Via RosettaNet
• Translation
• Transformation
• Validation
Order as
SAP iDoc
Supplier
Via EDI
OracleAS Integration
Business Process Integration Services & More
BPI
Business Process Management
Trading
Partner
Management
Profile Management
Exchange Formats
Business Events
Error Handling Process Management Workflow
Process Optimization Organizational Management Process Automation
Business
Activity
Monitoring
Event Management
Transformation
Metadata Repository
Translation
Validation
Data Internationalization
Visual Tools
Alerts
Reporting
Industry Processes
Logging
Connection & Endpoint Management
Message Protocols
Delivery Protocols
Routing
Adapters
Auditing
Data Mining
Agenda




The Corporate Business Process
The Business Process Management System
Business Process Integration
Business Process Optimization
Business Optimization
Business
Process
Optimization
Business Activity Monitoring
Business Process Monitoring
Business Process Integration
Packaged
Apps
Legacy
Systems
Trading
Partners
Customers
Path to Business Optimization
 Leverage your Business Data, Processes and
Systems
 Deploy a Business Process Integration(BPI)
Platform
 Model and Run – Manifest Business Processes
 Integrated Enterprise - Automation, transparency
 Business visibility – Process Monitoring
 Create Business Indicators to measure against –
Activity Monitoring
 Evaluate Process Efficiencies – Streamline your
Business Processes
Business Process Monitoring
(BPM)
 Needs a BPI platform
 Its not BPI Infrastructure administration (I.e. in OEM)
 Allows to know the current status of my Business
Process Instances
 Check for Errors raised in my Process Flow
 Represents the Path or route taken by Business
Events participating in the Business Process
 Ability to monitor Long lived Processes –
–
–
–
Current Step of Execution,
State of Error,
Completed in time
Procurement Process Monitoring
Start
Start
Requisition
Requisition
Check
Request
InValid Requisition
No
Valid
Valid Requisition
Yes
Check
document
Is PO?
InValid Requisition
No
Supplier Order
Yes
End
Status – Not Started
Valid
Valid Requisition
Yes
Check
document
Supplier Order
No
Check
Request
Is PO?
No
Supplier Order
Supplier Order
Yes
End
Status – “check document”
Waiting for Supplier Order
Business Activity Monitoring
(BAM)
 Enabled by an Event driven Process
Integration Platform
 Meta Model based Runtime Repository
 Essential tool for the Real-time
enterprise
 Business advantage – early signs,
proactive actions, allows longer
response
 Answer questions like –
–
–
Invalid requisitions rejected by Purchasing
for a Dept this month = 20
Average Order and total cost in Purchasing
this YTD(or month) = $ 2 M
Data
last (third)quarter
waning Moon
Agreements
&
Connections
moon orbit`s
earth
SUN
gibbous moon
crescent
earth
full moon
new moon
gibbous moon
crescent
waxing Moon
first quarter
Business Metadata &
Alert Definitions
Procurement Activity Monitoring
 Manufacturing Budget for year – $12 M
 Multiple Suppliers provide year round
 Dept. Manager wants to prevent
monthly purchases over 1M
 Self sets a Activity Monitor for requisition
totals for 0.8 M for the month.
 If reached before 27th of Month –
–
–
Proactively allows Manager to prevent
further purchases
Hold current open requisitions in
Purchasing, identify and cancel if required
 Detect Early & Respond Quickly
Data
last (third)quarter
waning Moon
Agreements
&
Connections
moon orbit`s
earth
SUN
gibbous moon
crescent
earth
full moon
new moon
gibbous moon
crescent
waxing Moon
first quarter
Common Data and
Meta data Repository
Business Process Optimization
(BPO)
Start
 BPI + BPM + BAM = enables BPO
Requisition
 Business optimization
–
–
–
Efficient Business Processes
Reduced Operation Costs
Improved Customer Service
Check
Request
InValid Requisition
No
 BPO answers questions like
–
–
–
How long does it take to handle a
requisition? – 2 days
What is the average supplier
response time? 1 day
What are the ineffective or least used
processes in the Organization?
Valid
Valid Requisition
Yes
Check
document
Is PO?
No
Supplier Order
Supplier Order
Yes
End
Procurement Optimization
Start
Requisition
Check
Request
Valid Requisition
InValid Requisition
Valid
No
Check
> 1000
No
Create
Supplier
Order
No
Is PO?
End
Yes
Check
document
Supplier Order
Yes
Supplier Order
D E M O N S T R A T I O N
Business Process Optimization
with OracleAS Intgegration
Business Process Streamline Future releases
 Process Monitoring Console
 Monitoring Reports
–
Save, Schedule and Deliver
 Activity Reports
–
Alert Manager, Notification
 Optimization Reports
–
–
Business Process Attributes
Impact analysis
 Manage Process status – On Demand
 Alert Manager
 Portal/Discoverer Integration
Session Summary




The Corporate Business Process
The Business Process Management System
Business Process Integration
Business Process Optimization