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McGraw-Hill Guide to Success for
PrimeSUITE® Simulations in Connect Plus
Shanholtzer/Mbadu, Integrated EHR, 2e
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Table of Contents
1: Welcome
2: Connect Plus Functionality
3: Demo Mode
4: Practice Mode
5: Test Mode
6: Assessment Mode
7: Tips for Working with the Content
8: Instructor Resources
9: Technical Support
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1: Welcome
Welcome to our latest product offering—simulated versions of our PrimeSUITE exercises, version 2.0,
for use with Shanholtzer/Mbadu’s “Integrated Electronic Health Records, 2e”!
Taking into account the feedback we have received from our customers about Shanholtzer’s first
edition, McGraw-Hill is pleased to offer updated versions of our simulated PrimeSUITE exercises through
Connect Plus, which uses the latest technology and adaptive learning techniques to better connect
instructors to their students, and students to the information and customized resources they need to
master a subject. Connect Plus includes a variety of digital learning tools that enable professors to easily
customize courses and allow students to learn and master content and succeed in the course, including
an interactive eBook.
Both the worktext and Connect Plus course include coverage of Greenway Medical Technologies’
PrimeSUITE, an ONC-ATCB-Certified, fully integrated, online Electronic Health Records, Practice
Management, and interoperable physician-based solution. The book is not meant to be an extensive
user manual for PrimeSUITE, but rather it covers the key topics for Electronic Health Records, with
PrimeSUITE as the vehicle to demonstrate those topics. Attention is paid to providing the “why” behind
each task so that the reader can accumulate transferable skills. The coverage is focused on using an EHR
program in a doctor’s office, while providing additional information on how tasks might also be
completed in a hospital setting.
This Guide is meant to give you all the information you will need to successfully work with the
simulations in Connect Plus. One of the most significant updates we have made to the simulations
from a functionality perspective is to eliminate the need for a plug-in or special setting for the audio.
In addition, the narration of the steps is now a human voice, rather than a computerized voice.
PrimeSUITE Exercises, which are all designated with PM (Practice Management), EHR (Electronic Health
Records), HIM (Health Information Management), or some combination of those three, include the
following parts:
 Demo Mode—watch a demonstration of the exercise (includes optional audio of the steps).
 Practice Mode—try the exercise yourself with guidance (includes optional audio of the steps).
 Test Mode—complete the exercise on your own.
 Assessment—answer 3-4 conceptual questions about the exercise you just completed.
The 55 PrimeSUITE Exercises can be found in Chapters 3-9. Any data or information needed for the
exercises is provided in the opening of the exercises in the book.
NOTE: At the time that we were working on the book and the exercises in 2013, Greenway was still
finalizing ICD-10 functionality in PrimeSUITE. We made the decision to use ICD-10 codes in the textbook,
but the related exercises in Connect Plus use ICD-9 exercises. These are labeled as ICD-9 versions in
Connect Plus. As soon as we are able to re-do the PrimeSUITE exercises with ICD-10 codes, we will post
these as alternate versions in Connect Plus. This impacts 4 exercises:
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Exercise 6.3: Enter Diagnoses and Procedures to Locate ICD-10 and CPT Codes
Exercise 6.4: Investigate an Unpaid Insurance Claim
Exercise 9.5: Build a Custom Report of All Patients with a Diagnosis of I50.9 Who are Female and
Over the Age of 60, Part A
Exercise 9.6: Build a Custom Report of All Patients with a Diagnosis of I50.9 Who are Female and
Over the Age of 60, Part B
Additional material in Connect Plus includes:
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Check Your Understanding questions from Chapters 1, 2, and 10
New! Applying Your Skills questions from the end of each chapter
Chapter Review (Matching, Multiple Choice, Short Answer, and Applying Your Knowledge
questions) from the end of each chapter
Testbank questions for each chapter
New! Simple interactives like matching, sequencing, and classification for each chapter
Instructors can find more information about these on the Asset Map available through the Instructor
Resources in Connect Plus or at the Online Learning Center, www.mhhe.com/greenway2e.
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2: Connect Plus Functionality
Before you get started with the course in Connect Plus, you will want to review the technical
requirements and specifics about the functionality of the online platform. This section will address
the following:
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General technical requirements for Connect Plus
Technical requirements & functionality specific to the courses with PrimeSUITE simulations
Information for creating assignments in this Connect Plus course
REMINDER: No special plug-ins or settings are needed for the audio for Shanholtzer, 2e.
General Technical Requirements for Connect Plus
Connect Plus is a web-based platform accessible via Mozilla Firefox, Internet Explorer and Google
Chrome browsers. To ensure that you are able to use Connect Plus effectively, please review the
system information below against the programs currently available on your computer.
Checking Your Browser Settings
1.
The simplest way to ensure that your computer is ready to use Connect Plus is to
automatically perform a check of the system using the “Check My Computer” link for
Connect Plus. To check your computer:
a. Go to http://connect.mcgraw-hill.com. Scroll down the page, and click “Technical
Support” in the lower left corner.
b. You can review the supported browsers on this page. Scroll down on this page and
click “Check My Computer”
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c. After clicking “Check My Computer”, the system will automatically check to ensure
that the proper plug-ins and browser settings to run Connect Plus are available on
your computer. You’ll see a result similar to the screenshot below. In some cases,
this check may alert you to areas where an upgrade is needed to your settings to use
Connect Plus most effectively. In cases where you may need to upgrade a browser or
Adobe Flash, links are provided to update.
2. In addition, you may wish to review the following Connect Plus system requirements as of
March 2014 (we are always working to support the latest browsers and components, so
please use the “Check My Computer” link indicated in #1 above for the most accurate
information):
a. Operating Systems
i. Microsoft Windows XP Home Edition 2002 (Service Pack 2), Microsoft
Windows XP Professional 2002, Microsoft Windows Vista Home Premium
Edition, Microsoft Windows 7, Microsoft Windows 8
ii. Mac OS X Lion 10.7, Mac OS Mountain Lion 10.8
iii. *Please ensure that your browser accepts cookies and pop-ups from
http://connect.mcgraw-hill.com and that JavaScript is enabled.
b. Browsers
i. Firefox 16+ (this is the preferred browser)
ii. Internet Explorer 9, 10
iii. Google Chrome 23+
iv. Safari 5.x, 6.x(Mac)
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c. Plugs-Ins
i. Flash 11+
ii. Java SE6, SE7
iii. QuickTime 7.7+
If you encounter any system difficulties, you can access McGraw-Hill customer support anytime at
http://mpss.mhhe.com/connectlinks.php, www.mhhe.com/support, or (800) 331-5094 (during posted
customer support hours). Please be sure to also review the quick guides and general Connect Plus tips
available at http://mpss.mhhe.com/connectlinks.php for both instructors and students.
Some General Tips
1. The speed at which the PrimeSUITE activities run on your computer is entirely dependent on
your computer’s capabilities and your Internet connection speed. In other words, if your
computer is generally slow with loading Internet applications, this won’t be any different. (Demo
Mode is set to have each screen appear and remain visible for three seconds before moving to
the next screen, but your experience may differ.) Once you begin each mode, you will see a
screen similar to the one below. Once it gets to 100%, the exercise will start.
2. It was important for us to include audio on the Demo and Practice Modes to assist those whose
learning style is best suited to audio guidance, as well as to comply with Americans with
Disabilities Act (ADA) requirements. You can disable the audio in Demo Mode by clicking the
audio button.
In Practice Mode, you can also use the play button to re-play the audio for the step that you are
on, in addition to being able to disable the audio.
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Test Mode does not have any audio, nor do the Assessments.
Information for Instructors on Creating Assignments for the Simulated Exercises
1. If you want to assign the PrimeSUITE exercises, you will select the “PrimeSUITE Exercises”
option on the assignment creation page. (If you are familiar with Connect Plus, this is different
than where you would normally go to create assignments: “create new from question bank.”)
2. You will then see each exercise broken out into the four modes. You can choose to assign each
mode separately, one at a time. However, we recommend you assign all four modes of an
exercise together. To do this, you’ll want to select “Assign All.”
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[Please note that the “manual grading” heading does not apply to these exercises. If there were
an icon in that column next to an exercise, it would require manual grading.]
When you get to the policies page for these exercises, you can do the following:
 Under “basic settings” you can set the number of attempts allowed for the activity,
which defaults to Unlimited.
 Under “set score” you can set the number of points for the assignment, which defaults
to 100 points.
 Under “available” you can set whether the assignment is available now or later—if later,
you will select the date and time.
 Under “due” you must set a due date for the assignment.
 Once you are done on this page, you will click the “assign” button.
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If the modes don’t come through in the proper order when you assign them, you can drag and
drop them to put them in the right order for your students once they show up on your home
page.
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Note: we recommend that instructors click “switch to student home view” before viewing the
exercises. Otherwise, if you use the preview in the instructor home view, the Exercise window
will be smaller and more difficult to read.
3. Due to the number of exercises (when you think of each of the four modes as an exercise) we
recommend that when you set up your assignments you only make a few chapters available at a
time for the students. You can use the “show/hide” button on your assignment home page to
control this. Put a check mark in the right-hand boxes for the assignments you want to show or
hide, and then click the drop-down menu at the top. If the eyeball icon has a slash through it, it
means the assignment will not appear on the student assignment list. You can adjust these
settings as needed throughout the duration of your course.
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The next sections of this Guide get into more details on each of the four modes. You will find some
additional tips in Section 7 of the Guide.
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3: Demo Mode
Demo Mode is the first mode for each simulated exercise.
Here is what the opening screen will look like:
Here is the text, which will be the same for every exercise:
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In Demo Mode, you can watch a task being completed in PrimeSUITE. You will watch the steps being
performed - you will not need to do any clicking to complete the steps. You can use the navigation bar at
the bottom of the screen to pause the demo. You must complete the entire demo in order to receive a
grade for this activity. Click the Begin Demo Mode button at the bottom of this box to start. **NOTE #1:
If you close out of the browser before clicking the Return to Assignment List button at the end of the
exercise, your assignment will show as In Progress and no score will be reported to your instructor.
**NOTE #2: You can see the set-up information for this exercise, along with the steps, in the textbook
that accompanies this online course.
Here are the highlights of what you can expect with this mode:

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Watch a task being completed in
PrimeSUITE—no clicking required to complete the steps.
You can follow along with the steps in the book.
You can also follow along with the steps provided in the Step Window on the right of your
screen.
o
The Step Window shows the text of the steps along with any images. You will also see
various headings for different groups of steps (i.e. Desktop). These are automatically
captured when recording the simulations and have no bearing on the steps the user
needs to complete. In addition, there are small icons to the left of the steps, including a
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o
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keyboard for a task that requires you to type something and a mouse for a task that
requires to you to click on something.
The Step Window may appear differently in terms of location on the screen for each
person, depending on monitor size and browser window size.
If you want to move the Step Window, you can click on it with your mouse and drag it to
another spot on your screen. (Just be careful that you do not drag so far to the right that
you cannot see it the next time you open an exercise, as the system may “remember”
where you last had it.)
You can also close the Step Window in two ways:
 Click the “Hide Steps” button at the bottom of the screen. (You can click the
button again to “Restore Steps”).
 Click the “Close” (“x”) button at the top right of the Step Window.
You can also print the Steps by clicking on the Printer button at the top right of the Step
Window.
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You can use the navigation bar at the bottom of the screen to pause and re-start the demo.
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You will receive a grade of 100% for completing this mode.
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If you use the progress bar at the bottom of the screen to skip steps, your submission will only
show as In Progress. You must view all of the steps in order for it to show as submitted.
You will also hear audio narration of the steps. As noted in the previous chapter of this Guide,
you can mute the audio if you prefer.
If you start the exercise but close out of the exercise before completing it, you will see the
opening screen again. After the exercise loads again, you will then see a box asking if you
want to start again from where you left off. If you click “Yes” it will take you to where you
stopped. If you click “No” it will take you back to the beginning.
Here is what the closing screen will look like:
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Here is the text, which will be the same for every exercise:
You have completed Demo Mode and will receive full credit. Click the Return to Assignment List button at
the bottom of this box to return to your assignment list in Connect. **Note: If you used the progress bar
at the bottom of the activity to skip ahead to the end, your assignment will show as In Progress and no
score will be reported to the grade book.
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4: Practice Mode
Practice Mode is the second mode for each simulated exercise.
Here is what the opening screen will look like:
Here is the text, which will be the same for every exercise:
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In Practice Mode, you can complete a simulated PrimeSUITE task yourself. (If your instructor assigned the
Demo Mode for this exercise, it will be the same activity that you will see here.) Simply follow the onscreen text prompts to complete the steps. You must complete the entire Practice in order to receive a
grade for this activity. Click the Begin Practice Mode button at the bottom of this box to start. **NOTE
#1: If you close out of the browser before clicking the Return to Assignment List button, your assignment
will show as In Progress and no score will be reported to your instructor. **NOTE #2: You can see the setup information for this exercise, along with the steps, in the textbook that accompanies this online
course.
Here are the highlights of what you can expect with this mode:




Complete the same simulated
PrimeSUITE task yourself.
Follow the audio and on-screen text prompts to complete the steps.
You can also follow along with the steps in the book.
In addition, you can follow along with the steps provided in the Step Window on the right of
your screen.
o
The Step Window shows the text of the steps along with any images. You will also see
various headings for different groups of steps (i.e. Desktop). These are automatically
captured when recording the simulations and have no bearing on the steps the user
needs to complete.
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o
o
o
o
The Step Window may appear differently in terms of location on the screen for each
person, depending on monitor size and browser window size.
If you want to move the Step Window, you can click on it with your mouse and drag it to
another spot on your screen. (Just be careful that you do not drag so far to the right that
you cannot see it the next time you open an exercise, as the system may “remember”
where you last had it.)
You can also close the Step Window in two ways:
 Click the “Hide Steps” button at the bottom of the screen. (You can click the
button again to “Restore Steps”).
 Click the “Close” (“x”) button at the top right of the Step Window.
You can also print the Steps by clicking on the Printer button at the top right of the Step
Window.
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You can use the navigation bar at the bottom of the screen to move forwards and backwards.

If you start the exercise but close out of the exercise before completing it, you will see the
opening screen again. After the exercise loads again, you will then see a box asking if you
want to start again from where you left off. If you click “Yes” it will take you to where you
stopped. If you click “No” it will take you back to the beginning.

If you use the progress bar at the bottom of the screen to skip steps, your submission will only
show as In Progress. You must view all of the steps in order for it to show as submitted.

If you perform a step incorrectly, the simulation will not move forward until you do it correctly.
(For instance, if you are typing in a text box and make a typo, the simulation will delete the
wrong letter and will not advance until you type the correct letter.) Please note that the
simulation is NOT case sensitive.

Information boxes will sometimes appear to give additional information. You may be
instructed to click anywhere on the screen to advance if no other action is required for that
step.
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You will receive a grade of 100% for completing this mode.
You will also hear audio narration of the steps. As noted in the previous chapter of this Guide,
you can mute the audio if you prefer.
Here is what the closing screen will look like:
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Here is the text, which will be the same for every exercise:
You have completed Practice Mode and will receive full credit. Click the Return to Assignment List button
at the bottom of this box to return to your assignment list in Connect. **Note: If you used the progress
bar at the bottom of the activity to skip ahead to the end, your assignment will show as In Progress and
no score will be reported back to the grade book.
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5: Test Mode
Test Mode is the third mode of each simulated exercise.
Here is what the opening screen will look like:
Here is the text, which will be the same for every exercise:
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In Test Mode, you will test your knowledge by completing a simulated PrimeSUITE task on your own,
without on-screen guidance. (If your instructor assigned the Demo Mode or the Practice Mode for this
exercise, it will be the same activity that you will complete here.) **You can use your textbook to review
the steps as you go along. Please be very careful what you do as the system will register any misspelled
entries and wrong clicks and reduce your score accordingly. Your total score will be displayed at the end
of the test. Click the Begin Test Mode button at the bottom of this box to start. **NOTE #1: If you close
out of the browser before clicking the Return to Assignment List button, your assignment will show as In
Progress and no score will be reported to your instructor. **NOTE #2: There is no audio with Test Mode.
Here are the highlights of what you can expect with this mode:

Test your knowledge by completing the same simulated
PrimeSUITE task on your own, without
on-screen guidance. (No audio of the steps is available with this mode. The Step Window is
not included either in Test Mode.)


You can also follow along with the steps in the book, if allowed by the instructor.
At the end of the test, you will be scored based on the number of correctly completed steps.
Each step is worth 1 point. (Please note that while the simulation is NOT case sensitive, if you
make a typo, you will be marked wrong. You will also be marked wrong for extra spaces or
mouse clicks.)
o If you perform the step correctly on the first try, you will receive the point for that
action.
o If you perform the step incorrectly, a box will pop up with two options. Regardless of
which you select, you will lose the point for that action. (However, if you keep making
a mistake on the same step, you only lose the one point—you will not be penalized
additional points.)
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If you click on “Yes”, the simulation will tell you the correct action. You will
need to do the step correctly in order to advance to the next step.
If you click on “No”, you can just do the step yourself. Again, you will need to
do the step correctly in order to advance. (The box above will appear each
time you make a mistake.)
At the end of this mode, you will see a box with the total number of steps, how many steps
you got incorrect, your percentage score, and the specific step numbers for any steps you got
incorrect. Only the percentage will go into the instructor’s grade book. If a student wants to
make note of the details, they could take a screenshot of the window or use their cursor to
highlight the text in the box, and then copy and paste the text into another file. That file can
then be printed or emailed as needed.
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After scrolling:

If you close out of the browser before clicking the Return to Assignment List button, your
assignment will show as In Progress and no score will be reported to your instructor.
The closing screen is shown in the preceding two screenshots.
Here is the text, which will be the same for every exercise:
You have completed the Test Mode. You can see your results below. Your percentage will be reported to
your instructor. Click the Return to Assignment List button at the bottom of the box to return to your
assignment list in Connect.
Passing Feedback
Total Step(s) (number will vary)
Total Incorrect (number will vary)
Score (number will vary)
Incorrect Step Number(s) (numbers will vary)
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6: Assessment Mode
Assessment Mode is the fourth and final mode of each simulated exercise. The look and feel of this
mode is different than the other modes.
The first two screens for each exercise will always be the same. Here is a sample of the first screen:
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You will need to click the “Next” button in the bottom right corner to move to the second screen. (The
Progress bar in the bottom left corner simply indicates your progress through the first two screens. This
is part of the software we used to create the simulations and does not indicate your progress through
the questions themselves.)
Here is a sample of the second screen:
You will need to click the “Continue” button in the middle of screen to get to the questions.
Here are the highlights of what you can expect with this mode:





Further test your knowledge by completing assessment questions related to the simulated
PrimeSUITE exercise.
You may see a variety of question types:
o Multiple Choice
o Fill in the Blanks
o Matching
o Sequencing
o Select each Correct Answer
o Hotspot—this question type asks the student to specify a certain area on a screenshot.
You will receive a point for each question you answer correctly.
You will click the “Continue” button after you answer a question in order to advance to the next
question.
For the Matching, Sequencing and Hotspot questions, you will see a “Reset” button. You can
click this to re-do your actions before moving forward.
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
Your total score will be translated into a percentage (out of 100%) that is displayed at the end of
the test, along with your Incorrect Question Results. You can then see what your answer was
and what the correct answer was. Only the percentage will go into the instructor’s grade book.
If a student wants to make note of the details, they could take a screenshot of the window.
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
If you close out of the assessment before answering all of the questions, you will have to start
over when you go back to the assignment, but it will show as In Progress.
You must answer each question; you cannot skip a question or go back to a previous question.
You will need to click the “Exit Course” button or the “Exit” button to submit your assignment.
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7: Tips for Working with the Content
In the course of developing this product, we have compiled a list of tips that we hope will help you in
your completion of the course. (If you find something we’ve missed, please pass it on to your sales rep!)

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
Be patient when starting the modes—the load time will depend on the number of steps in the
exercise, as well as the download speed of your computer.
Sometimes in Practice and Test Modes, it may seem like your first click has not registered. Give
the simulation a moment and try again. (It just means that it was still finishing loading.)
Due to the software we are using to capture the activities in PrimeSUITE, it may sometimes
appear that an item is already selected or highlighted. You may also notice a label near an icon
or step that we call “hover text” because that label appears when your mouse hovers over that
item. These items are very common with simulations.
Sometimes you may need to scroll on your browser window in order to see a step. This will
depend on your monitor size, your resolution, and your browser window size.
Sometimes you may need to move the Step Window out of your way to see a step.
Sometimes you may see a note similar to the following after you complete a mode:
This is a known bug in Connect Plus. However, your screen should quickly go back to your
assignment list without consequence.

It is up to each instructor if they want to assign all modes for an exercise.
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8: Instructor Resources
A variety of resources can be found through the Instructor Resources in Connect Plus or at the Online
Learning Center, www.mhhe.com/greenway2e. Instructors can request a password through their sales
representative.
Key supplements include:




Instructor’s Manual (organized by Learning Outcomes)
o Lesson Plans and Teaching Tips
o Outline of PowerPoint Presentations
o Answer Keys
PowerPoint Presentations (organized by Learning Outcomes)—include Teaching Notes
Electronic Testbank
o EZ Test Online (computerized)
o Word version
Tools to Plan Course
o Correlations of the Learning Outcomes to Accrediting Bodies such as CAHIIM, ABHES,
CAAHEP, and NHA
o Conversion Guide from previous edition to this edition
o Sample Syllabi
o Greenway Completion Certificate
o Asset Map—clickable PDF with links to all key supplements, broken down by Learning
Outcomes, as well as information on the content available through Connect Plus
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9: Technical Support
NEED SUPPORT? Contact the Customer Experience Group (CXG). They are available Sunday through
Friday, with expanded hours for Connect users on Saturdays.

CXG Representatives can be reached @ 800-331-5094.

The CXG Self-Service site can be found @ www.mhhe.com/support
o
o
o
View product frequently asked question (FAQs) and product documentation
Submit a support request using our contact us form http://mpss.mhhe.com/contact.php
View instructor orientation schedule
Want to learn more about any of our products?
Attend one of our regularly scheduled online webinars. To learn more about the webinars, please
contact your McGraw-Hill sales representative. To find your McGraw-Hill representative, go to
www.mhhe.com and click Find My Sales Rep.
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