Child Support for
Financial Workers
Finding what you need to know
DISCLAIMER
• The views expressed in this presentation
are that of the presenter and do not
represent state policy or procedure. If
you have questions about how your
county is doing something, please talk to
your supervisor.
Fun Facts about PRISM:
• Each person is assigned a 10 digit number
known as an MCI number
• Case numbers are made up of custodial parents MCI
number plus a 2 digit trailer
• The F1 key shows helpful information on any screen
and is used to help look up case information
• Depending on where you look up a case will determine
if the case information pulls into the globals
• Prism screens go up and down (F7/F8) as well as left
and right (F10/F11)
• Remember to check the bottom of the screen for
different function keys
Logging into PRISM
Option #1
• At State of Minnesota Screen
– Type CICSPT4
– Hit enter
– Type in your login ID (X#)
(Example X173303) and your password
– Hit enter
• At next screen type QQPI or QQPR for
Prism inquiry
Option #2
• At State of Minnesota Screen
– Type MDHS & hit enter
– Type your Logonid (X#) (example
X173303) and your password, hit enter
– Type in 12 or QQPR
Both methods will then bring up the
security warning. After reading press
enter and you will be at the main menu.
Prism Main Menu
Person search and finding a case
Places you can pull up a case:
(Puts case information in globals and you
can go from screen to screen)
–
–
–
–
–
PESE (person search)
CAPS (case participant summary)
CAST (case status screen)
CAAD (case notes)
“case based” screens
Places you can pull up person
information:
(Will not pull case information
into the globals)
• NCPL/CPPL (CP and NCP insurance
info screens)
• DDPL/CHPL (direct deposit and checks
issued screens)
• NCCB/CPCB (case browse screens)
• Person based screens
F1 to bring up person search
F1 to bring up child
support officer
information
Show me the money!!
CAFS Screen
(Case Financial Summary)
• Shows the total monthly obligation owed
on a case
• Shows who the monthly obligation is
owed to
• Shows the total arrears balance owed on
the base
SPECIAL REQUEST: any questions from
customers regarding arrears balance should be
referred to the child support officer. If a CP is
on MFIP, NPA (non-public assistance) arrears
are temporarily assigned to the state.
Total amount of current
support each month
Shows who money is paid to.
AFC = state
NPA = client/custodial parent
CCC = child care assistance
F1 will give CSO name and #
Shows type of
obligation charging
CCC = child care
CCH = basic support
CMS/CMI = medical support
Shows program CP open on
Arrears balance
*WARNING* if this is a MFIP case, non
public assistance arrears are temporarily
assigned to the State of Minnesota
Direct Deposit by Payee List (DDPL)
• Custodial parents are required to use direct
deposit or a stored value card to receive child
support unless they meet an exception
• If the CP meets an exception, he/she would
receive checks which would be displayed on
CHPL
• Information is displayed oldest to newest
• Person based screen which means payments for
all cases is displayed
• “S”electing record will show breakdown of
which case payment is for.
Shift F9 will flip direction of records
Shows # of cases
MCI associated with
Shows date transaction processed
Shows type of obligation
money applied to.
Shows case number
money applied to
What’s Happening?
CAse Activities by Date (CAAD)
• Shows all contact information with
parties
• Shows information about actions taken to
establish or enforce court orders
CAse Activities by Type (CAAT)
• Same information as CAAD sorted by
type of entry
• Quick search for phone contact, letters,
interviews to locate specific type of
activity put letter in type field and enter
• Common codes:
– “T” = telephone calls
– “M212” = letters
– “M39” = interview & hearing information
• GCSC shows if there are safety concerns on the case or
if CP is in non-cooperation with child support.
• CPCB/NCCB show all cases associated with MCI
number on PRISM, if case is open/closed, child
support officer assigned to case and what role person
has on case.
• NCDL/CPDL shows address history for MCI number.
Arrow up and enter for more detailed information.
• NCPL/CPPL show any medical/dental/insurance
information on PRISM. Arrow up and hit enter to see
policy information.
• NCKD/CPKD shows people covered by insurance
policy on NCPL/CPPL
• SUOL show all court orders for child support case.
(NOTE: if you have question about order, contact the
child support officer)
BREAKING NEWS
New Changes to Child Support:
Effective 10/1/2009
• Payments will now credit on day they are
received
• NO longer have temporary assigned
arrears! Once owed to family, it stays
owed to family.
• Families could now start receiving
arrears payments.
Presenter: Jannell Boeckermann
jannell.boeckermann@co.stearns.mn.us