Structured Interview Guide - Management
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STRUCTURED INTERVIEW GUIDE MANAGEMENT COMPETENCY 1 – ACHIEVEMENT FOCUS Skill 1 Demonstrates persistence and overcomes obstacles Interview Notes Skill 2 Recognizes and acts on opportunities Interview Notes Skill 3 Takes calculated risks to accomplish goals Interview Notes Interview Question Give me an example of a time when you faced obstacles that were keeping you from meeting a goal. What happened? Rating Interview Question Tell me about an opportunity that presented itself to you but you were reluctant to take the risk. What did you decide to do? Rating Interview Question Give me an example of a time when you had to take action or make a decision without the usual approval. What factors did you consider in making your decision and what were the risks? Rating Average Rating for Competency 1 (divide total by number of ratings for this competency) STRUCTURED INTERVIEW GUIDE MANAGEMENT COMPETENCY 2 - COMMUNICATIONS Skill 1 Expresses ideas and thoughts in written form Interview Question How do you ensure your writing is clear and informative? Give me a specific example. Interview Notes Skill 2 Exhibits good listening and comprehension Interview Notes Skill 3 Selects and uses appropriate communication methods Interview Notes Rating Interview Question Good listening is part of effective communication. Tell me about a specific time when your listening skills helped you communicate better. Rating Interview Question How would you describe your writing style? Tell me about a time you had to use a different writing style to meet the needs of the reader(s). Rating Average Rating for Competency 2 (divide total by number of ratings for this competency) STRUCTURED INTERVIEW GUIDE MANAGEMENT COMPETENCY 3 – MANAGING CUSTOMER FOCUS Skill 1 Develops new approaches to meeting customer needs Interview Notes Skill 2 Establishes customer service standards Interview Notes Skill 3 Monitors customer satisfaction Interview Notes Interview Question Can you identify a situation where you received some customer feedback that made you re-think the way your staff was working? What changes did you make? How successful was the outcome? Rating Interview Question What customer service standards did you have for your unit? How did you communicate them to your subordinates? Tell me about a time when you raised the bar on a service standard. What challenges did you have with the change? Rating Interview Question Describe a time when you asked for feedback from an internal or external customer. Why did you do it, what was the response, and what did you do with the information? Rating Average Rating for Competency 3 (divide total by number of ratings for this competency) STRUCTURED INTERVIEW GUIDE MANAGEMENT COMPETENCY 4 – MANAGING PEOPLE Skill 1 Develops subordinates’ skills and encourages growth Interview Question Tell me about an employee whose skills have increased because of your supervision. Interview Notes Skill 2 Makes self available to staff Interview Notes Skill 3 Provides regular performance feedback Interview Notes Rating Interview Question Tell me about a time when you were overwhelmed with your own tasks but still had to make yourself available to staff. How did you do it? Rating Interview Question What approach have you taken to provide performance feedback to staff? Tell me about the most difficult feedback session you had and how you planned for it. Rating Average Rating for Competency 4 (divide total by number of ratings for this competency) STRUCTURED INTERVIEW GUIDE MANAGEMENT COMPETENCY 5 – PLANNING AND ORGANIZATION Skill 1 Prioritizes and plans work activities Interview Notes Skill 2 Uses time efficiently Interview Notes Skill 3 Sets goals and objectives Interview Notes Interview Question Give me a summary of the techniques you use to plan and organize your work. Describe how you applied one of these techniques in a specific situation. Rating Interview Question Tell me about a time when you had several critical tasks to complete and were running out of time. What did you do? Rating Interview Question What is your experience in setting goals and objectives? Tell me about a time when you did this successfully. Rating Average Rating for Competency 5 (divide total by number of ratings for this competency) STRUCTURED INTERVIEW GUIDE MANAGEMENT COMPETENCY 6 – PROBLEM SOLVING Skill 1 Develops alternative solutions Interview Notes Skill 2 Gathers and analyzes information skillfully Interview Notes Skill 3 Resolves problems in early stages Interview Notes Interview Question Some people prefer to solve problems alone; others prefer to work with a group. Tell me about a problem you had to solve alone but which had a direct impact on others. How did you do it? Rating Interview Question Describe the methods or techniques you have used to gather and analyze information. Give me a specific example of when you applied one (or more) of these methods to successfully resolve an issue. Rating Interview Question Tell me about a time when you identified a potential problem and resolved the situation before it became serious. Rating Average Rating for Competency 6 (divide total by number of ratings for this competency) STRUCTURED INTERVIEW GUIDE MANAGEMENT ADDITIONAL NOTES COMPETENCY RATING AVERAGES Competency 1 2 3 4 5 6 Average Rating Achievement Focus Communications Managing Customer Focus Managing People Planning and Organization Problem Solving Total Score Overall Average (divide total score by # of competencies)
