Introduction
 Organizational Behavior is concern with the study of
behavior of people as individuals & groups within the
organizational setting
Levels of organizational Behavior
Organizational
Processes
Change Management,
Culture
Group
Processes
Teams,conflict,Leadersh
ip
Power & politics
Individual
Processes
Perception, Personality,
Attitudes, Motivation
NATURE OF OB
 Distinct field of study
 Behavioral Approach to management
 Practical Orientation
 Levels of Analysis
 Concern of effectiveness
 Human tool
 Satisfaction of individual & Organizational Needs
Forces affecting OB
 Individuals
 Groups
 Organization Structure
 Technology
 Environment
Significance of OB
 Understanding of Self & Others
 Better Communication
 Motivation of Subordinates
 Attainment of objectives
 Controlling & directing behavior
 Management of Change
 Creation of Congenial climate
Management Challenges
 Changing technology leading to obsolescence of present
skills & techniques.
 Changing profile of workers,e.g. increased educational
level, increased emphasis on fulfillment of psychological
needs
 Responding to Globalization
 Challenge of Information Age
 Coping with anticapitalism Backlash
 Overseeing movement of jobs to countries with low
cost labour
 Managing workforce diversity
Characteristics of OB
 Management is Purposeful
 Management id Activity based
 Management is social process
 Management is an Integrative process
 Management is Group activity
 Management is Multidisciplinary subject
 Management is Intangible
Levels of Management
 Top Management- It performs the higher level management
functions & takes all the policy decisions.
Top management includes Board of directors & chief executives
 Middle Management- It consist of heads of various
department..The job of middle level managers is to organize theirs
departments to implement the top management’s policies.
They are responsible in their areas.
 Lower Management-Lower or operative management consists
of foreman,supervisors,office superintendents etc
Who are responsible for direction of operative employees.
Roles of Managers
Interpersonal Roles
 Figurehead
 Leader
 Liaison
Informational Roles
 Monitor
 Disseminator
 Spokesperson
Decisional Roles
 Entrepreneur
 Disturbance handler
 Resource Allocator
 Negotiation
Basic OB Model
Organization System level
Group Level
Individual Level
Abilities
 Ability refers to an individual’s capacity to perform the
various tasks.
 Types of Abilities Intellectual Ability
 Physical Ability
Cultural Intelligence
 It is an outsider’s natural ability to interpret an
interpret an individual’s unfamiliar gestures &
behaviors in the same way that others from the
individual’s culture would.