Quiz #6 on Quality (Ch. 17) 11-4-15
Name:__________________________________
Circle the letter for the correct response:
1.
Typically, as prevention and appraisal costs increase, other costs of quality:
A. Are not affected.
B. Change, but the direction cannot be predicted.
C. Increase proportionately.
D. Decrease.
E. Decrease proportionally.
2.
Which of the following is not a characteristic of the general framework for managing and
controlling quality depicted in Chapter 17?
A. Customer expectations.
B. Taguchi loss functions.
C. Six sigma quality expectations.
D. Diagnostic control system.
E. Standard cost variance analysis, based on flexible budgets.
3.
Which one of the following is not a category of the Cost of Quality (COQ) reporting model?
A. Value-stream cost.
B. External failure cost.
C. Internal failure cost.
D. Detection cost.
E. Prevention cost.
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authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated,
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4.
In a Cost of Quality (COQ) framework, warranty costs are properly classified as:
A. Prevention costs.
B. Retention costs.
C. Appraisal costs.
D. Internal failure costs.
E. External failure costs.
5.
In a Cost of Quality (COQ) framework, rework costs incurred before shipment of product are
considered:
A. Prevention costs.
B. Retention costs.
C. Appraisal costs.
D. Internal failure costs.
E. External failure costs.
6.
A graph that depicts successive observations of an operation taken at constant intervals is
a(n):
A. Control chart.
B. Pareto diagram.
C. Histogram.
D. Ishikawa diagram.
E. Cause-and-effect diagram.
7.
Which of the following is a tool that indicates how frequently each type of quality defect occurs?
A. Control chart.
B. Pareto diagram.
C. Cause and effect diagram.
D. Fishbone diagrams.
E. Ishikawa diagram.
© 2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not
authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated,
forwarded, distributed, or posted on a website, in whole or part.
8.
A tool that can be used to identify potential causes of failures or defects is a:
A. Control chart.
B. Pareto diagram.
C. Fishbone (i.e., Ishikawa) diagram.
D. Run chart.
E. Six Sigma report.
© 2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not
authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated,
forwarded, distributed, or posted on a website, in whole or part.