Information Services & Technology
Services
Information
Services &
Technology
Last Updated February 2009
Jerry Grochow
VP for Information
Services & Technology
Christine Meholic
Director
Student and
Administrative
Information
Systems
Taeminn Song
Special Projects
David Segaloff
Special Assistant to the VP
Elliot Eichen
VoIP Transition Manager
Steve Winig
Project & Relationship Mgmt.
Laxmi Rao
IT Energy Coordinator
Christine Fitzgerald
Strategic Communications
Manager
Wilson D’Souza
Acting Director
Client Support
Services
Theresa Regan
Director
Operations and
Infrastructure
Services
1
Wilson D’Souza
Director
Infrastructure
Software
Development and
Architecture
Holly Bickle
Acting Director
Finance &
Administration
Jesse Simone
Director
Human
Resources
Student and Administrative
Information Systems
Information
Services &
Technology
Last Updated February 2009
Christine Meholic
Director
Student and Administrative
Information Systems
Planning Manager
(Veronica DuLong )
Next Generation
Student Services System
Vision and Planning
(Dean Briggs, JoAnne
Stevenson)
Communications Coordinator
(Michael Harrington)
Student Systems
ERP Systems
Technical Services
Quality Assurance
(Mark Damian)
(Bart Dahlstrom)
(Kevin Lyons)
(Wendy Bastos)
2
Student and Administrative
Information Systems
Information
Services &
Technology
Last Updated February 2009
Christine Meholic
Director
Student and Administrative
Information Systems
Planning Manager
(Veronica DuLong )
Communications Coordinator
(Michael Harrington)
Next Generation Student Services
System Vision and Planning
(Dean Briggs, JoAnne Stevenson)
Next Generation Student System
Vision and Planning
Student Systems
(Mark Damian)
Academic Services
Common Services
Admissions
(Matthew Burfeind)
(Lori Singer)
(Eamon Kearns)
Registrar
Undergrad Advising
& Academic
Programming
Housing
Athletics
Faculty Support
Cross Client Support
Project Mgmt.
Resource Methodology
Technical Expertise
Process Management
3
Undergrad Admissions
(Phase I & II)
Educational Counseling
web site
Grad Admissions
Housing Dining
Association of Student
Activities
International Students
Office
Student Financial
Services
(Janet Sahlstrom)
Student Financial
Services
Financial Aid
Student Employment
MITSIS Feed
Gross Pay Timesheet
Load from SAP to
MITSIS
Web Grad Aid
Electronic Student
Personnel Action
Form
Student and Administrative
Information Systems
Information
Services &
Technology
Last Updated February 2009
Christine Meholic
Director
Student and Administrative
Information Systems
ERP Systems
(Bart Dahlstrom)
Logistics Team
(Bob Romanowicz)
Logistics Enterprise
Application Development /
Maintenance (SAP, Web)
HR-Payroll Team
(Julie Block)
Human Resources and
Payroll Enterprise
Application Development /
Maintenance (SAP, Web)
4
EH&S / Finance Team
(Hao Wen)
Environmental Health/Safety
Financial Enterprise
Application Development /
Maintenance (SAP, Web,
custom)
Student and Administrative
Information Systems
Information
Services &
Technology
Last Updated February 2009
Christine Meholic
Director
Student and Administrative
Information Systems
Technical Services
(Kevin Lyons)
Quality Assurance
(Wendy Bastos)
QA / Testing
R3 Admin Team
(Ron Parker)
SAP Basis
insideMIT Design and
Development
(Richard Murphy)
UI Design
Web Development
Custom Apps
Infrastructure
(Kevin Mullins)
UNIX/VMS
account
management
Platform security,
monitoring, tuning
SIS account
connectivity
Application server
administration
5
Web server admin
Load balancer
admin
Drop box FTP
server admin
CVS access &
admin
CMS admin
MITSIS Access
MITSIS Print
DBA
Application Dev. &
Implementation
(Wai-Ming Li)
SAP Technical
ABAP Development
ITS
Technical Service
Enterprise Apps
Information
Services &
Technology
Client Support Services
Last Updated February 2009
Wilson D’Souza
Acting Director
Client Support Services
VoIP
(Dennis Baron,
Irina Vainstock)
Departmental
IT Resources
(Chris Lavallee)
IT Help Services
(Barbara Goguen
& Oliver Thomas)
Data Analysis &
Presentation
(Rob Smyser)
Telephone
Client Support
(Jana Tarasenko)
Software Licensing
And Distribution
(Jon Hunt)
6
IT Security
Support
(Tim McGovern)
Training, Consulting
& Publishing
(TBD)
Information
Services &
Technology
Client Support Services
Last Updated February 2009
Wilson D’Souza
Acting Director
Client Support Services
VoIP
(Dennis Baron, Irina Vainstock)
Data Analysis & Presentation
(Rob Smyser)
Departmental IT
Resources
(Chris Lavallee)
Service Level
Agmts
(Hans Dietrich)
DITR Plus
(Pat Curtis)
IT Help Services
(Barbara Goguen
& Oliver Thomas)
Athena Computing
Clusters
(Brian Murphy)
DITR+ (VIP Support)
Service Level
Agreements
AdminIT
(Chuck King)
Athena Cluster
Services
Business Apps Help
(Lisa Robinson)
Contact Center
(Josef Doczi)
Business
Application Help
General Help
Unix/Linux Help
Stellar Help
Network/Email Help
Athena/RCC &
Accounts
(Oliver Thomas)
Admin IT Program
Admin Desktop
Renewal
(Brian Campbell)
Athena Consulting
Services
RCC and ILG
User Accounts
Admin Desktop
Deployments
7
Senior/Project
Staff
Walk-in &
Service Center
(Chris Gesham)
Computing Help
Walk-in Center
Computer Buying
Advice
Hardware and
Software Repairs
Information
Services &
Technology
Client Support Services
Last Updated February 2009
Wilson D’Souza
Acting Director
Client Support Services
Training, Consulting
And Publishing
(TBD)
Publications
(Mark Wiklund)
Adaptive Technology
Services
(Mary Ziegler)
Departmental
Consulting & App. Dev.
(Jeff Reed)
Publishing Team
Training
( Kate Kibbee )
Training
Accessibility and
Adaptive Technologies
Departmental Consulting
and Application
Development
Usability
8
Information
Services &
Technology
Client Support Services
Last Updated February 2009
Wilson D’Souza
Acting Director
Client Support Services
Telephone
Client Support
(Jana Tarasenko)
Customer Service Reps
(Jana Tarasenko)
Telephony Help Desk
Traditional & VoIP
Moves, adds & changes
V-Mail - Traditional
Telephony
Calling Card Issues &
Cancellations
Billing
Cell Phone Rental
Telephone Info Center
(Nancy Harney)
Directory Assistance
NameConnector
Audio bridge Reservations
Volume & Site
Licensed Sfwr Team
(Jon Hunt)
Software Release
Team
(Deb Bowser)
Volume and Site
Licensed Software
Software Release
Mobile Device
Support
(Andrew Yu)
Academic Software
(Jon Hunt)
Academic Software
Distribution
Mobile Device
Support
Software Acquisition
(Paul Heffernan)
Software Acquisition
Software Support
(Jana Tarasenko)
Software Support
Monthly TNSC Billing Cycle
IT Security
Support
(Tim McGovern)
Software Licensing
And Distribution
(Jon Hunt)
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IT Security Risk
Assessment
IT Security Incident Detection
& Response
IT Secrurity Awareness
Data Incident Response
Coordination
Digital Copyright Issues on the
MIT Network
IS&T IT Policy Coordination
Stopit Incidents Coordination
Operations & Infrastructure
Services
Information
Services &
Technology
Last Updated February 2009
Theresa M Regan
Director
Operations & Infrastructure Services
Hardware & Contracts
Administrator/Coordinator
Network & Telephony
Services
Project/Program/
Business Manager
Data Center Design and
Implementation
10
Server and Enterprise
Systems Operations
Operations & Infrastructure
Services
Information
Services &
Technology
Last Updated February 2009
Theresa M Regan
Director
Operations & Infrastructure Services
Hardware & Contracts
Administrator/Coordinator
(Marion Bagley)
Project/Program/
Business Manager – (TBD)
Data Center Design and
Implementation
(Brian Shannon)
Network & Telephony Services
MIT Network Manager
(Jeff Schiller)
Telecommunications &
Network Installation
(Andrew Bonvie)
Telephony Services
and 5E Operations
(TBD)
Network Strategies
(Brian Shannon)
Server and Enterprise
Systems Operations
(Anne Silvester)
System Administration
(Garry Zacheiss)
Network & Infrastructure
Services
(Mark Silis)
DB and Application
Administration
(Robert Grenier)
Project Manager
(TBD)
Windows Server
Hosting
(Richard Ledoux)
Windows Infrastructure
(Richard Edelson)
Data Center
Operations & Colocation Services
(TBD)
Network
(Paul Acosta)
Backup Admin
11
Operations & Infrastructure
Services
Information
Services &
Technology
Last Updated February 2009
Theresa M Regan
Director
Operations & Infrastructure Services
MIT Network
Manager
(Jeff Schiller)
Network Architecture
Network Services Dev’l
External Connectivity
and Relations
Internal Standards
Network and
Information Security
Network Strategies
(Brian Shannon)
Data Center Planning
IS&T outside plant
planning and
installation
IS&T outside plant
maintenance,
relocation and
coordination
Network & Infrastructure
Services
(Mark Silis)
Central Windows Infrastructure
Domain: WIN.MIT.EDU
Citrix Virtual Windows Application
Environment
MIT Network
External connectivity, campus
backbone, connectivity to
remote MIT sites
Network Infrastructure Svcs
MIT EMAIL Svcs
MIT Web Services
MIT.EDU Namespace
TechTime: Campus Calendar
Authentication & Authorization
MIT Remote Access Services
VoIP
Cable Television
12
Telecommunications &
Network Installation
Services
(Andrew Bonvie)
Physical Layer Consulting
Jack Installations
MITnet Activations
Wireless Installations
Fiber Circuit Installation
IP Addressing
Network Upgrades
Network Troubleshooting
IS&T Physical Layer
Maintenance and Repair
Telephony
Services
and 5E
Operations
(TBD)
5E Switch Mgt
Voice Mail
Carrier
Provisioning
ACD
Name Connector
VoIP
Operations & Infrastructure
Services
Information
Services &
Technology
Last Updated February 2009
Theresa M Regan
Director
Operations & Infrastructure Services
Data Center Design and
Implementation
(Brian Shannon)
Server and Enterprise
Systems Operations
(Anne Silvester)
Data Center Planning
Systems Administration
(Garry Zacheiss)
Install and maintain
centrally managed
servers and software
Supported
environments,
technologies and
software
Database and
Application Admin
(Robert Grenier)
Maintain centrally
managed
MaintainDatabases
centrally
andmanaged
Applications,
Databases
including
and Applications,
TSM
Backup
including
Service
TSM
Backup Service
Windows Server Hosting
(Rich Ledoux)
Provide a range of Colocation services,
including,
installation and
maintenance of
centrally managed
windows servers.
13
Data Center Operations
& Co-location Services
(TBD)
Data Center Mgt (W91,
E40, W20, 37)
Server Management
(hardware,
de/installation,
console monitoring,
tape mounting for
backups)
Print services
Production jobs on
Mainframe
Co-location Services
Backup Admin
Manage TSM and
NetBack-up
Applications
Information
Services &
Technology
Last Updated February 2009
Infrastructure Software Development
and Architecture
Wilson D’Souza
Director
Infrastructure Software Development &
Architecture
Business Manager
(Pat Sheppard)
Data & Reporting
Services
Kerberos
Consortium
Dev Software &
Platform Services
(Mary Weisse)
(Steve Buckley)
(Michael Gettes)
14
Content &
Collaboration
Services
(Derek Jaeger)
Infrastructure Software Development
and Architecture
Information
Services &
Technology
Last Updated February 2009
Wilson D’Souza
Director
Infrastructure Software Development &
Architecture
Business Manager
(Pat Sheppard)
Policies & Procedures
Project Management
Contracts & Licensing
Data & Reporting
Services
(Mary Weisse)
MIT Data Warehouse
MIT Business Intelligence
Managed Data Services
Reporting Services
(Maija Ahlquist)
Hyperion Intelligence
MIT Business Intelligence
Kerberos
Consortium
(Steve Buckley)
Kerberos Development
Community Development
Vendor Alliances &
Standards
Dev Software &
Platform Services
(Michael Gettes)
Identity Services
MIT Touchstone
PerMIT
Developer Support
Web Services
Developer Tools
Authorizations
(James Repa)
Roles Database
MIT ID
DLC Authorizations
Master Department
Hierarchy
Application
Management &
Integration Team
(Steve Landry)
ISDA Tech Services
Application Integration
Athena Development
MIT Chat
Content &
Collaboration Services
(Derek Jaeger)
Stellar Course
Management
Wiki Service
DOS
UI Design & Dev
(Joanna Proulx)
UI Development
App Services
(Janet Riley Bowker)
Thalia
QuickPages
15
Information
Services &
Technology
IS&T Finance & Administration
Last Updated February 2009
Holly Bickle
Acting Director
Finance & Administration
Financial Services
Administrative
Services
(TBD)
(Holly Bickle)
Strategic Planning
Budgeting
Financial analysis
Financial business consulting
Reporting
Modeling
Processing, monitoring &
reconciling transactions
Facilities Management /
Building Services
Space planning,
renovations & moves
Meeting, event &
travel arrangements
Admin services for staff
Parking
Security
16
Information
Services &
Technology
Human Resources
Last Updated February 2009
Jesse Simone
Director
Human Resources
Staffing (hiring, terminations &
employee changes)
Employee Relations
Staff Development
Organizational Design
17