COURSE NAME:
COURSE NUMBER:
Medical Office Applications
POFM 1360
TERM:
SECTION NUMBER:
88
40
48
Semester Credit Hours
3.0
Clock hours
Total
Instructor
Susan Crosby
E-mail
scrosby@concorde.edu
Phone #1
Lecture Lab Clinical
Phone #2
Office Location
Teacher Prep Room
Class Location
Office Hours
Variable
Class Time
Room 103
COURSE DESCRIPTION
 In this course students will learn and practice accounts receivable and accounts payable activities
using a computerized management system in a series of simulated daily office activities. They will
practice electronic medical record management and application of HIPAA regulations and gain
proficiency in medical terminology.
COURSE OBJECTIVES
 Apply HIPAA regulations to accounts receivable and accounts payable activities in a simulated
medical office
 Demonstrate understanding of the medical office workflow and practice management
 Demonstrate professional behavior
 Memorize and apply medical terminology
 Practice accounts receivable and accounts payable activities of the medical office
 Practice electronic medical record management
TEXTS
Fordney, M. (2013). Insurance Handbook for the Medical Office (13th ed.). St. Louis: Elsevier.
DeVore, A. (2015). Electronic Health Record for the Physician Office /c SCMO. Elsevier
STUDENT RESOURCES
Evolve Website: http://evolve.elsevier.com
COMPUTER ACCESS
Some homework activities in this course series require computer access. Students who do not have
home access to a computer should complete computer-based activities at a Concorde computer lab,
resource center, or public library.
MOA160
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EVALUATION
Students will be evaluated on knowledge of textbook content, writing and presentation skills, and
analysis and application of thinking skills. The minimum acceptable term grade is 70% for advancement.
Class Activities/CSS Module
Medical Terminology Quizzes (x4)
Homework
Tests – Course Content (x3)
Comprehensive Final Exam
Report
Typing
Total
%
%
%
%
%
10 %
5
%
100 %
25
15
5
30
10
GRADE SCALE
90-100
80-89
=
=
A
B
70-79
60-69
=
=
C
D
59 or less
=
F
MAKE-UP WORK
A student who misses class work, or deadlines due to absence, including being tardy or leaving early will
be ineligible for make-up or late submission. The student will receive a zero (0) for missed work. Class
work is defined as any lab, competency, quiz, activity, or discussion that occurs during scheduled class
hours.
HOMEWORK & TUTORING
Specifics will be communicated by your instructor. Tutoring will be scheduled at the discretion of the
instructor or Academic Dean.
EXAMS & QUIZZES
An exam missed as a result of an absence may be made up within 5 regularly scheduled class days from
the first day the student returns to class. The student must initiate the request to reschedule on the first
day s/he returns. It is the student’s responsibility to schedule time outside the student’s regularly
scheduled class hours to take a missed exam. Not rescheduling on the day of return, or not appearing
for the rescheduled time will result in an automatic zero (0). An exam taken after the course’s original
exam scheduled date will have its grade reduced by one letter grade. A student arriving late for a test or
quiz will only be given the remaining time allotted for taking the test or quiz to answer as many
questions as s/he can. Additional time will not be given in order to complete the test or quiz.
Quizzes cannot be made up. Quizzes and tests may include material from any previously taught material
in this course. The final exam will be comprehensive.
MAINTAINING SATISFACTORY ATTENDANCE STATUS
Attendance is mandatory. All absences are unexcused. Review your school catalog for specifics of
satisfactory attendance, probation, and terms of dismissal.
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STUDENT RESPONSIBILITIES
Students are expected to abide by the policies established in the school catalog. Dress code is to be
followed as outlined in the catalog.
If you miss a class, it is up to you to obtain a copy of any notes from your fellow classmates and/ or
request any handouts or missed work from the instructor. It is also courteous and professional to call
the school and inform the instructor, PD and/or Dean of your absence, just as you would an employer.
This course will require a great deal of individual effort. If, for any reason, you are experiencing
problems in this course, please speak with the instructor immediately. Do not let any problem continue
to grow until it is too late or unmanageable.
In addition to class time, you are expected to spend time outside of class time on assignments and
activities to help you achieve the course objectives. Your outside class time should be spent reading the
textbook and online materials, developing outlines and notes for quiz and exam preparation,
memorizing and practicing application of theory, and practicing pronunciation of medical terminology.
For practice, some options would be to complete the chapter activities in the textbook, utilize the web
resources associated with the text, and perform any other practice as assigned by the instructor. In
some instances you may need to research additional resources before completing an assignment.
Details of weekly activities will be in your course schedule.
Additional Expectations:
 Homework –Homework assignments are to be turned in on the expected due date.
 Lecture Notes – Students are expected to take notes.
 Bonus Points – Bonus points will be assigned at the instructor’s discretion.
 Extra Credit – Any extra credit will be assigned at the instructor’s discretion.
CLASSROOM CONDUCT
Refer to the catalog for details on eating, breakage, cleanliness, etc. Other items not covered are below:
CELL PHONES – Cell phones are not allowed in the classroom. Upon entering the classroom please turn
off all cell phones and other electronics and store away. Cell phones must not be visible at any time,
even before class and on breaks. If seen during quizzes or exams the student’s paper will be collected
and given a zero (0) with no option for make-up or retake.
PARTICIPATION/CLASS WORK — you are expected to participate in class. Class assignments, which are a
part of your course grade, occur throughout the day, with or without announcement, at the instructor’s
discretion.
BREAK TIMES
TBA by the instructor
PROFESSIONAL BEHAVIOR

Class work is defined as any competency, skill, quiz, activity, or discussion that occurs during scheduled class
hours.
MOA160
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Classrooms and laboratories, advising sessions, out-of-class relationships and written communications
are all opportunities for the positive expression of standards of mutual respect and professional ethics.
The classroom setting must be characterized by appropriate, respectful behavior. Neither instructor nor
the other students in a class should be subject to any student’s disruptive or rude behavior. The
instructor will take appropriate action to maintain a positive learning environment. Sanctions may
include removal from class, failure of an assignment or the course, and/or referral to the college judicial
system. Likewise, no student should feel disregarded or intimidated by his/her instructor. The college’s
judicial process (See Catalog) provides for fair hearing and resolution.
Guidelines for Positive Classroom Environment:
 Be sure to come to class on time and don’t leave before dismissal
 Keep side conversations to a minimum; talking in class can be disruptive to others
 Be sure cell phones and all electronic devices are turned off or left outside
 Take care to minimize noisy distractions with backpacks, books, laptops, keys, and etc.
 Maintain attention to the class—don’t eat, sleep, read newspapers, or do other work in class
 Be respectful to the instructor
 Don’t dominate discussions, make rude or inappropriate remarks, or avoid participating in
discussions
 Take responsibility and accountability for your own learning
RESERVATION STATEMENT
The instructor reserves the right to make adjustments to this syllabus as needed.
TENTATIVE COURSE SCHEDULE
*Homework is due at the next class unless otherwise stated.
Day 1
Topics
Covered
Class
Activities
Computer Lab
Homework*
MOA160
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Introductions and Expectations
Syllabus review
Course overview
Professionalism and student success
Medical terminology – introduction
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Medical Terminology and pronunciation practice
Word lists – MT
Real-world examples of Professionalism and Professional Behavior
Intro to computer lab and lab activities

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MT Week 1 definitions; make flashcards for MT study
Study for MT Quiz 1 on Day 4
Page 4 of 11
Day 2
Topics
Covered
Class
Activities
Computer Lab
Homework*
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HIPAA Privacy Rule
HIPAA and its provisions
HIPAA in the medical practice
Protected Health Information (PHI)
Patient rights
HIPAA Transactions and Code Set Regulation
HIPAA Compliance
Medical terminology – the body organization and functions
Medical Terminology – Anatomy of Word Construction
Discussion on topics
Medical Terminology and pronunciation practice
Start CSS Module #6
Post-module discussion
MT Word list – Week 1, bring index cards to make MT flash cards
HIPAA Exercise 2-1 in WB
Study for MT Quiz on Day 4

Medical terminology – word construction, deconstruction, spelling and word
building
HIPAA Privacy Rule
Office for Civil Rights (OCR) and HIPAA
HIPAA transactions and code sets regulations
HIPAA Security Rule
Confidentiality/ Release of Information
Office of Inspector General (OIG)
Compliance
Fraud and Abuse
Discussion on topics
Medical Terminology and pronunciation practice
Medical Terminology: Anatomical Positions, Planes and Directions
HIPAA violations – create and present scenarios
Small group activities
HIPAA Online – Protected Health Information (PHI) table
In pairs, research compliance plans on the Web
MT Word lists – Week 1
Study for Med Term Quiz 1
Critical Thinking Question: Judy has been working for Dr. King as a billing clerk for 6
months. She is asked to go to lunch by a friend and leaves her computer screen on
and a patient’s chart on her desk. What HIPAA safeguard guidelines have been
violated? What consequence could occur for Judy and Dr. King?
HIPAA assignments in Fordney Workbook (2-2, 2-3, 2-4)
Day 3
Topics
Covered
Class
Activities
Computer Lab
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
Homework*
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MOA160
Page 5 of 11
Day 4
Topics
Covered
Class
Activities
Computer Lab
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
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
Medical Terminology Quiz
Health Information using Electronic Technologies
HIPAA rules: Privacy and Release of Information
HIPAA and patient confidentiality
Implications of HIPAA for the MOA in various healthcare settings
HIPAA review from Days 1-3
Noncompliance
Discussion on topics
Discuss Critical Thinking Question – Homework Day 3
Discuss New Critical Thinking Question: HIPAA
Small groups and presentations – HIPAA violations
Medical Terminology and pronunciation practice
Med Term Quiz 1
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OIG Web site and Work Plan for the current year
Small group activity – fraud examples (current events/in the news)
Study for Test 1
Critical Thinking Question (HIPAA): Your neighbor comes to the office for STD
testing. It turns out that he has been cheating on his wife and is concerned that he
now has contracted a disease. You are close friends with his wife and know that
she is unaware of the affair. Should you tell your friend what you know?
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Privacy, Ethics, Laws, Confidentiality
HIPAA Privacy Rule
HIPAA Security Rule
Documentation and HIPAA
Incident reporting
OCR Complaint Process
CCHIT and other Security Initiatives
Patient Protection
Test 1
Practice MT Pronunciation and spelling
Discuss Critical Thinking Question (Homework Day 4)
CSS Module #6
Create scenarios of when notice, consent, and authorization is necessary when
disclosing PHI
Look up several recent notices of breaches of privacy and/or security. Use these
actual or use fictitious confidentiality cases for debate. Assign half the class to be
pro, and the other half to be con. Debate the issue.
Read DeVore Electronic Health Records, Chapter 1, Complete MT list W2 and
memorize for quiz on Day 8
Homework*
Day 5
Topics
Covered
Class
Activities
Computer Lab
Homework*
MOA160


Page 6 of 11
Day 6
Topics
Covered
Class
Activities
Computer Lab
Homework*

CPR Certification, take CPR pre-test—passing is 70%
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MT terminology
Computer work if time permits
CSS Module #6
Study for CPR written exam
Complete MT W2 definitions; Recommend students make flashcards
Study for MT Quiz 2 on Day 9
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Obtain CPR Certification
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CPR Written Exam
CPR Certification
Move on to EHR Ch. 1
Practice pronunciation and spelling of terminology, if time allows
Pass out MT W2 list and discuss expectations, if time allows
N/A
Complete MT W2 definitions; Recommend students make flashcards
Study for MT Quiz 2 on Day 9
Read DeVore Electronic Health Records, Chapters 1
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Medical terminology – Female Reproductive System
EHR – Discuss Ch. 1
History/Contents of EHRs
Accessing SCMO through Evolve
Establishing EHR Software
Medical Office/Advantages of EHR
CSS Module #6
Medical Terminology and pronunciation practice
Review MT list for this week’s quiz
EHR – PPT
SCMO – Workplace App. 2 & 3
T/F, Key terms review
Review student resources in SCMO
Complete MT W2 definitions; Recommend students make flashcards
Study for MT Quiz 2 on Day 9
Read DeVore, EHR, Ch. 2
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
Medical Office IT
Day 7
Topics
Covered
Class
Activities
Computer Lab
Homework*
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Day 8
Topics
Covered
Class
Activities
Computer Lab
Homework*
Day 9
Topics
Covered
MOA160
Overview of SCMO for the Medical Office
Page 7 of 11
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MT Quiz 2
Review for weekly test
Practice pronunciation and spelling of terminology
EHR – Ch. 2
SCMO Scavenger Hunt, App. 2
Study for Test 2
Read DeVore, EHR,Ch. 3 - Key Terms, T/F, glossary
Topics
Covered
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Class
Activities
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Computer Lab
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Administrative Use of the EHR
Role of the MOA
Communication in the medical office
Managing EHRs
Patient Scheduling
Patient Registration
Practice pronunciation and spelling of terminology
Test 2
CSS Module #6
Pass out MT Week 3 Word list
EHR – Ch. 2, ex. 2-1, 2-2, 2-3, Key Terms, T/F - finish
EHR – Ch. 3
Read DeVore, EHR, Ch. 3
Complete MT list for week 3
Critical Thinking Question: How will the use of the EHR in the clinical office differ
from the use of the EHR in the front office? (include some discussion of the varied
roles of the front and back office medical office assistant)
Class
Activities
Computer Lab
Homework*
Day 10
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Homework*
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Day 11
Topics
Covered
Class
Activities
Computer Lab
Homework*
MOA160
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Medical terminology – Conception and development
Medical terminology – The Female Breast
MT – review construction, deconstruction, spelling and word building
EHR – HIPAA in Medical Office - SCMO
CSS Module #6
Medical Terminology and pronunciation practice
Ch. 3, EHR in review, App. #1, Key Terms, T/F
MT word list
EHR – Chapter 3
EHR – ex. 3-1, 3-2, 3-3, 3-4
Complete MT W3 definitions; Recommend students make flashcards
Study for MT Quiz 3 on Day 14
Read DeVore, EHR, Ch. 4
Page 8 of 11
Day 12
Topics
Covered
Class
Activities
Computer Lab
Homework*
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Medical terminology
Implementation of EHR
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CSS Module #6
Medical Terminology and pronunciation practice
Review MT Week 3 list for Quiz
EHR – Ch. 4 – App. 1,2,4,6 T/F, Key Terms
EHR – Ch. 4 – ex. 4-2, 4-5, 4-7 Discuss 4-1
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Complete MT Week 3 definitions; Recommend students make flashcards
Study for MT Quiz 3 on Day 14
Read DeVore EHR, Ch. 5

Medical terminology – word construction, deconstruction, spelling and word
building, pronunciations and review for Med Term Quiz 3
Administrative use of EHR
Day 13
Topics
Covered
Class
Activities

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
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Computer Lab

Homework*
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Discussion on topics
Medical Terminology and pronunciation practice

EHR – Ch. 5, EHR – ex. 5-1 to 5-11
Complete MT Week 3 definitions; Recommend students make flashcards
Study for MT Quiz 3 on Day 14
Read DeVore EHR, Ch. 6
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EHR – C. 6 Clinical Use of EHR
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CSS Module #6
Medical Terminology and pronunciation practice
Med Term Quiz 3
Review for test
EHR – Ch. 6, ex. 6-1 to 6-14
Review and catch up on any work
Study for test
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
Test 3
Reinforce HIPAA skills
EHR Pending results
Day 14
Topics
Covered
Class
Activities
Computer Lab
Homework*
Day 15
Topics
Covered
MOA160
Page 9 of 11
Class
Activities

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
Computer lab
Homework*



Test 3
Finish all Ch. 6 work – Circle Term., Key Terms, T/F, App. #3
Pass out MT W3 list and discuss expectations
EHR – Ch. 6 work
Complete MT quiz list for week 4
Read DeVore EHR, Ch. 7
Day 16
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Reimbursement Overview
Role of EHR in Medical Coding
Coding and Claims Processing Errors
CPT Codes
ICD-9-CM Diagnostic Codes
Billing for Services
EHR – Ch. 7
CSS Module #6
Medical Terminology and pronunciation practice
EHR – Ch. 7, 7-1 to 7-8
Fill Blanks, Key Terms, T/F, Matching
Topics
Covered


Medical terminology
Patient Health Record
Class
Activities
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Medical Terminology and pronunciation practice
Finish Ch. 7 work
EHR – Ch. 8, Key Terms, T/F, App. #1, EHR review #4, critical think ex.
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Medical terminology – continuation
Dental Coding/Claim forms lecture
Topics
Covered
Class
Activities
Computer Lab
Homework*
Presentations
Complete MT Week 4 definitions; Recommend students make flashcards
Study for MT Quiz 4 on Day 20
Read DeVore, EHR, Ch. 8
Day 17
Computer Lab
Homework*
Presentations
Complete MT Week 4 definitions; Recommend students make flashcards
Study for MT Quiz 4 on Day 20
Day 18
Topics
Covered
Class
Activities
MOA160
Dental Software/coding
Medical Terminology and pronunciation practice
Finish CSS Module #6
Page 10 of 11
Computer Lab
Homework*

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

EHR – Ch. 8 finish, finish all work
Dental Claim form/coding work
Presentations
Complete MT Week 4 definitions; Recommend students make flashcards
Study for MT Quiz 4 on Day 20
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Review course objectives
EHR - unanswered questions
Dental Scheduling/Dental Quiz
Finish all work!!
Finish all EHR/Dental/CSS Module work
Medical Terminology and pronunciation practice, review for MT Quiz
Review for comprehensive final exam

Study for Comprehensive Final Exam

MT Quiz 4


Comprehensive final exam
Practice all class concepts and lessons

Practice, practice, practice (everything from this class and your program)
Day 19
Topics
Covered
Class
Activities
Computer Lab
Homework*
Day 20
Topics
Covered
Class
Activities
Computer Lab
Homework*
MOA160
Page 11 of 11