Recommended Reading The Diversity Scorecard: Evaluating the Impact of Diversity on Organizational Performance. Amsterdam, Boston: Elsevier Science/Butterworth-Heinemann; 2003. 348 p. ISBN: 0750674571. Managing Differently – James O. Rodgers, ISBN 1-886939-57-8 Multicultural Customer Service: Providing Outstanding Service Across Cultures Leslie Aguilar, Linda Stokes McGraw-Hill, Inc, Times Mirror Press - ISBN 0-7863-03328. Global Literacies: Lessons on Business Leadership and National Cultures Robert Rosen, Patricia Digh, Marshall Singer, and Carl Phillips ©2000 Simon & Schuster, ISBN 0-684-85902-5 The Global Diversity Desk Reference - Lee Gardenswartz, Ph.D., and Anita Rowe, Ph.D., Patricia Digh, Martin Bennett ISBN: 0-7879-6773-4 Cultural Competence A Primer for Education. Diller, Jerry V. and Jean Moule. Belmont, CA: Thompson-Wadsworth, 2005. Assessing Campus Diversity Initiatives. Garcia, Mildred, Cynthia A. Hudging et al. Washington: Association of American Colleges & Universities, 2001. What Makes Racial Diversity Work in Higher Education. Hale, Frank W, ed. Sterling, VA: Stylus, 2004. Faculty Diversity: Problems and Solutions. Moody, Joanne. New York: Routledge, 2004. Transforming the First Year of College for Students of Color . Rendoin, Laura I, Mildred Garcia, Dawn Person, eds. Columbia: University of South Carolina, 2004. Diversity Works: The Emerging Picture of How Students Benefit. Smith, Daryl G. The Complete Academic Search Manual: A Systematic Approach to Successful and Inclusive Hiring. Vicker, Lauren and Harriette Royer. Sterling, Va: Stylus, 2006. Attitude is Everything - by Keith Harrell Crucial Conversations, Tools for Talking When the Stakes Are High – Patterson, Grenny, Mc Millan and Switzler. ISBN 0-07-140194-6 We Can't Teach What We Don't Know – White Teachers, Multiracial Schools – Gary R. Howard, ISBN 0-8077-3800-X Cracking the Corporate Code: The Revealing Success Stories of 32 AfricanAmerican Executives . Cobbs, Price M and Turnock, Judith L. New York: American Management Association; 2003. 287 p ISBN: 0814407714. The Diversity Advantage: Multicultural Identity in the New World Economy. Zachary, G. Pascal. Boulder, Colo.: Westview; 2003. 310 p ISBN: 0813340500. . Generations at Work: Managing the Clash of Veterans, Boomers, Xers, and Nexters in Your Workplace. Zemke, Ron; Raines, Claire; Filipczak, Bob, and NetLibrary, Inc New York: AMACOM; 1999. vi, 280 p electronic resource. ISBN: 0585069697 (electronic bk.). The Geography of Thought: How Asians and Westerners Think Differently-- and Why . Nisbett, Richard E. New York: Free Press; 2003. xxiii, 263 p . ISBN: 0743216466 (hc). Leading in Black and White: Working Across the Racial Divide in Corporate America . Livers, Ancella B and Caver, Keith A 1st ed. San Francisco, Calif: JosseyBass; 2003. xvi, 240 p. ISBN: 0787957240 (acid-free). Making Diversity Work: 7 Steps for Defeating Bias in the Workplace . Thiederman, Sondra B. Chicago: Dearborn; 2003. xix, 199 p. ISBN: 0793177634. Tales from the Boom-Boom Room: Women vs. Wall Street. Antilla, Susan. Princeton, NJ: Bloomberg Press; 2002. xviii, 342 p., <16> p. of plates : ill. ; 25 cm. ISBN: 1576600785. When Generations Collide: Traditionalists, Baby Boomers, Generation Xers, Millennials : Who They Are, Why They Clash, How to Solve the Generational Puzzle at Work . Lancaster, Lynne and Stillman, David. New York: HarperBusiness; 2002. xxv, 352 p $25.95. ISBN: 0066621062 (alk. paper). Ouch! That Stereotype Hurts , Leslie Aguilar, WALK THE TALK Company, Dallas TX, ISBN: 1-885228-72-4 Covering: The Hidden Assault on Our Civil Rights , Kenji Yoshino Racism Without Racists: Color-Blind Racism and the Persistence of Racial Inequality in the United States , Bonilla-Silva, Eduardo, (2003) Whitewashing Race: The Myth of the Colorblind Society, Brown, Michael K. (2005) Diversity Consciousness: Opening Our Minds to People, Cultures and Opportunities, Bucher, Richard D., (2003) The World is Flat: A Brief History of the 21 st Century , Friedman, Thomas L., (2005) A Peacock in the Land of Penguins: A Tale of Diversity and Discovery, Hately, Barbara J., (1997) Privilege, Power and Difference , Johnson, Allan G., (2001) Understanding Prejudice and Discrimination , Plous, Scott, (2002) Race, Class, and Gender in the United States, Sixth Edition: An Integrated Study, Tothenberg, Paula S., (2003) A Different Mirror: A History of Multicultural America , Takaki, Ronald, (1994) Building a House for Diversity , Thomas, R. Roosevelt (1999) The 10 Lenses: Your Guide to Living & Working in a Multicultural World, Williams, Mark A., (2001) CEO's Who Get It: Diversity Leadership from the Heart and Soul , Winters, MaryFrances, (2006) Racial Healing - Confronting the Fears Between Blacks and Whites Harlon Dalton, Anchor Books, 1995 The Corporate Closet - The Professional Lives of Gay Men in America James D. Woods with Jay H, Lucas; Free Press, 1993 Hispanics in the Workplace Stephen B. Knouse, Paul Rosenfeld, Amy L. Culbertson editors; Sage Publications, 1992 The Living Organization - Spirituality in the Workplace William A. Guillory, Phd.; Guillory, 1997 Encountering the Chinese - A Guide for Americans Hu Wenzhong, Cornelius L. Grove; Intercultural Press, 1991 White Men, Women & Minorities in the Changing Work Force Anthony J. Ipsaro, Ph. D., Psy. D.; Meridian Associates, 1997 Cultural Diversity in Organizations - Theory, Research & Practice Taylor Cox, Jr.; Berrett-Koehler Publishers, Inc., 1993 The New Leaders - Guidelines on Leadership Diversity in America Ann M. Morrison; Jossey - Bass, 1992 Riding the Waves of Culture - Understanding Diversity in Global Business Fons Trompenaars, Charles Hampden-Turner; McGraw Hill, 1998 Why Are All the Black Kids Sitting Together in the Cafeteria? And Other Conversations About Race Beverly Daniel Tatum, Ph. D.; Basic Books, 1997 Kiss, Bow or Shake Hands - How to do Business in Sixty Countries Terri Morrison, Wayne A. Conaway, George A. Borden, Ph. D. ; Adams Media Corporation, 1994 Managing Cultural Differences - High Performance Strategies for Today's Global Manager Philip R. Harris, Robert T. Moran; Gulf Publishing Company, 1989 Culture Clash - Managing in a Multicultural World H. Ned Seelye, Alan Seelye - James; NTC Business Books, 1995 Developing Intercultural Awareness - A Cross-Cultural Training Handbook L. Robert Kohls and John M. Knight; Intercultural Press, 1994 Dialogue - Rediscover the Transforming Power of Conversation Linda Ellinor and Glenna Gerard; John Wiley & Sons, 1998 Race Manners - Navigating the Minefield Between Black and White Americans Bruce Jacobs; Arcade Publishing, 1999 The Greatest Generation Speaks - Letters and Reflections Tom Brokaw; Random House, 1999