Introduction to Information Management Exam I Study Guide Exam: Friday, February 22 This exam is made up of multiple choice and short answer questions. The exam is worth 100 points. The exam will include information from Chapters 1-5, HTML, and VBA. Chapter concepts and terms to study are listed below. Be sure to know the terms and their acronyms. Study your blogs, too. Chapter 1 Business process Key corporate assets of a business Business model Complementary assets Information technology (IT) Data Information Management Information Systems (MIS) Information Systems literacy Knowledge worker Business function Hardware (and examples) Software (and examples) Sociotechnical approach of information systems Chapter 2 Business Intelligence (BI) Business Process (different functional areas) Chief Information Officer (CIO) Chief Knowledge Officer (CKO) Chief Privacy Officer (CPO) Chief Security Officer (CSO) Customer Relationship Management (CRM) Decision Support System (DSS) Digital Dashboard E-Business E-Commerce E-Government Enterprise Resource Planning Systems (ERP) Knowledge Management Systems (KMS) Supply Chain Management (SCM) Chapter 3 Disruptive technologies Organization Routines Features of organizations (review subheadings of this section of the text on pages 84-89) Transaction costs Porter's Competitive forces model (be able to explain and define all 5 forces) Information system strategies for dealing with competitive forces (Be able to explain and define all 4) Support activities Primary activities Value chain Value web Core competency Strategic transitions Business Ecosystem Chapter 4 Ethics Five moral dimensions of the information age Profiling Responsibility Liability Accountability Informed consent Cookies Spyware Safe harbor Intellectual property Trade secret Copyright Patents Computer Crime Computer abuse Digital divide Chapter 5 IT Infrastructure Client/server computing Moore's Law Law of Mass Digital Storage Metcalfe's Law Technology standards (review page 175) 7 components for IT infrastructure (review beginning on Chapter 176) Legacy system Grid computing Virtualization Green computing Cloud computing (also know definition of public vs private cloud) VBA Open source software Service Oriented architecture (SOA) Software as a Service (SaaS) Mashup Scalability Definition of VBA Module Sub procedure Function Macro procedure HTML Be able to answer some general questions about html code (i.e. code for bold, italics, underline, etc.). Know what tags are. Define html.