Introduction to Information Management
Exam I
Study Guide
Exam: Friday, February 22
This exam is made up of multiple choice and short answer questions. The exam is worth 100 points. The exam will
include information from Chapters 1-5, HTML, and VBA. Chapter concepts and terms to study are listed below. Be sure
to know the terms and their acronyms. Study your blogs, too.
Chapter 1
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Business process
Key corporate assets of a business
Business model
Complementary assets
Information technology (IT)
Data
Information
Management Information Systems (MIS)
Information Systems literacy
Knowledge worker
Business function
Hardware (and examples)
Software (and examples)
Sociotechnical approach of information systems
Chapter 2
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Business Intelligence (BI)
Business Process (different functional areas)
Chief Information Officer (CIO)
Chief Knowledge Officer (CKO)
Chief Privacy Officer (CPO)
Chief Security Officer (CSO)
Customer Relationship Management (CRM)
Decision Support System (DSS)
Digital Dashboard
E-Business
E-Commerce
E-Government
Enterprise Resource Planning Systems (ERP)
Knowledge Management Systems (KMS)
Supply Chain Management (SCM)
Chapter 3
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Disruptive technologies
Organization
Routines
Features of organizations (review subheadings of this section of the text on pages 84-89)
Transaction costs
Porter's Competitive forces model (be able to explain and define all 5 forces)
Information system strategies for dealing with competitive forces (Be able to explain and define all 4)
Support activities
Primary activities
Value chain
Value web
Core competency
Strategic transitions
Business Ecosystem
Chapter 4
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Ethics
Five moral dimensions of the information age
Profiling
Responsibility
Liability
Accountability
Informed consent
Cookies
Spyware
Safe harbor
Intellectual property
Trade secret
Copyright
Patents
Computer Crime
Computer abuse
Digital divide
Chapter 5
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IT Infrastructure
Client/server computing
Moore's Law
Law of Mass Digital Storage
Metcalfe's Law
Technology standards (review page 175)
7 components for IT infrastructure (review beginning on Chapter 176)
Legacy system
Grid computing
Virtualization
Green computing
Cloud computing (also know definition of public vs private cloud)
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VBA
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Open source software
Service Oriented architecture (SOA)
Software as a Service (SaaS)
Mashup
Scalability
Definition of VBA
Module
Sub procedure
Function
Macro procedure
HTML
Be able to answer some general questions about html code (i.e. code for bold, italics, underline, etc.). Know what tags
are. Define html.