The Pricing Strategy Pyramid Price Level Price setting Pricing Policy Negotiation Tactics & Pricing Setting Procedures Value Communication Communication, Value Selling Tools Price Structure Metrics, Fences, Controls Value Creation Economic Value, Offering Design, Segmentation © 2003 Strategic Pricing Group, Inc. 1 Price Setting Process Preliminary Segment Pricing Optimization Implementation Set baseline prices based on type of value assessment and initial differential value capture rate Refine preliminary prices with iterative process balancing tradeoffs between price, cost, and market response Set final prices and ensure acceptance among customers and organization through effective change management approach Key Questions: Key Questions: What tradeoffs should I make between long-term strategic objectives and short-term market responses to price changes? What tradeoffs should I make between long-term strategic objectives and short-term market responses to price changes? What types of analytical techniques are best suited to my product and market conditions? What types of analytical techniques are best suited to my product and market conditions? How can I estimate customer response to potential price changes? How can I estimate customer response to potential price changes? Key Questions: How much of the differential value should be captured for each segment? How much time and effort should I invest in assessing the value of my products? How should I adjust segment prices to account for different price sensitivities? © 2003 Strategic Pricing Group, Inc. 2 Economic Value Estimation® Framework Your Unique Value Delivery Price of Next Best Competitive Alternative © 2003 Strategic Pricing Group, Inc. Negative Differentiation Value Positive Differentiation Value Value Capture Total Economic Value Competitive Reference Value 3 Sample Differential Value Capture Rates Market Differential Value Capture Rate Enterprise Software 20 - 50% Heavy Manufacturing 10 - 30% Process Manufacturing 10 - 20% Computers 20 - 40% High Technology 5 - 50% Professional Services 10 - 40% Distribution 5 - 20% Pharmaceuticals 30 - 50% © 2003 Strategic Pricing Group, Inc. 4 Preliminary Price Worksheet Economic Value Baseline Value Split Starting Price Price Sensitivity Factors $ XXX YY% $ZZ + Expenditure Effect -- Fairness affect - Preliminary Price © 2003 Strategic Pricing Group, Inc. Second, determine the baseline value capture rate based on similar products in the market to set a starting point for price. +/=/- Product performance risk Total adjustments First, start with the value calculated from either the EVE or the WTP assessment. Third, adjust the starting price up or down depending on the relevant price sensitivity factors. Finally, set the preliminary price by determining determine the percentage of the economic value you will attempt to capture. (- 10% ) $ NNN This preliminary price will be the starting point for considering strategic factors and conducting breakeven analysis. 5 The Goal of Strategic Pricing: Align Price with Value high A Price Paid Missed Opportunities B medium Unharvested Value low low medium high Value Received © 2003 Strategic Pricing Group, Inc. 6 Pricing Strategies • • • • © 2003 Strategic Pricing Group, Inc. SKIM SEQUENTIAL SKIM PENETRATION NEUTRAL 7 Pricing Strategy SKIM PENETRATION NEUTRAL COSTS CUSTOMERS COMPETITION © 2003 Strategic Pricing Group, Inc. 8 Pricing Strategy SKIM COSTS CUSTOMERS COMPETITION © 2003 Strategic Pricing Group, Inc. PENETRATION NEUTRAL Low CMs Low Volumes Changes in Unit Price Drive Profit Large BE Sales Changes At or near capacity High CMs High volumes Changes in volume drive profitability Small BE Sales Changes Excess capacity Costs similar to competitors Sufficient CM to finance adv, etc. Little excess capacity Incremental capacity is expensive Low Price Sensitivity -Reference Price Effect -Price Quality Effect -Difficult Comparison Effect High price sensitivity -Total Expend Effect -Large Part of EndBenefit Little differentiation Customers are more sensitive to other elements of the marketing mix Limited threat of opportunism Limited opportunity for scale economies Sustainable differentiation Low threat brands Sustainable cost & resource advantage Competitors not willing to retaliate Financial strength Aggressive small share brands Avoid threat of retaliation Large share brands with a lot to lose Sustainable mktg mix advantages Oligopolies 9 Categorize These Pricing Strategies • How would you categorize the pricing strategies for the following products and retailers? (S=skim, N=neutral, P=penetration) Pepperidge Farm Cookies Almost Home Cookies Suave Shampoo ARCO Gasoline Land O' Lakes Butter T.J. Maxx (Clothing) L'Oreal Hair Coloring Bloomingdales Sears © 2003 Strategic Pricing Group, Inc. _______ _______ _______ _______ _______ _______ _______ _______ _______ 10 Illustrating Setting Price Ajax Manufacturing has developed a new type of seat belt that is easier to install and more comfortable to wear than the seat belts now in use. Standard seat belts sell to automobile manufacturers for $5.00 each. The labor cost to install the belts is $3.00 each. The new belts take 10% less time to install with a resulting labor cost of $2.70 per belt. Marketing research performed by Ajax has determined that car buyers would be willing to pay $50.00 more for a car equipped with the new belts. Since car manufacturers normally earn a 50% mark-up, this equals an added profit of $25.00 per car. The cost to Ajax of the new belt is $10.00 per car and the current strategy calls for a price of $15.00 each. A typical car requires five seat belts. (a) What is the economic value of the new seat belt to automobile manufacturers? (b) What type of pricing strategy does Ajax appear to be following? What other options are available? © 2003 Strategic Pricing Group, Inc. 11 Analytical Approaches to Profitability Analysis High Number of Transactions Automated Price Automated Price Optimization Optimization System System Spreadsheet Spreadsheet- based basedBreak Break- even Analysis even Analysis Volume of Transactions Simulation Simulation Modeling Modeling/ /Risk Risk Analysis Analysis Low High Low Frequency of Price Changes © 2003 Strategic Pricing Group, Inc. 12 Analyzing Profitability Using the Breakeven Sales Change Approach Contribution Margin % Change in Price 5% 10% 20% 30% 40% 50% 60% 70% 80% 90% 35% -88% -78% -64% -54% -47% -41% -37% -33% -30% -28% 25% -83% -71% -56% -45% -38% -33% -29% -26% -24% -22% 15% -75% -60% -43% -33% -27% -23% -20% -18% -16% -14% 5% -50% -33% -20% -14% -11% -9% -8% -7% -6% -5% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% -5% NA 100% 33% 20% 14% 11% 9% 8% 7% 6% -15% NA NA 300% 100% 60% 43% 33% 27% 23% 20% -25% NA NA NA NA 167% 100% 71% 56% 45% 38% -35% NA NA NA NA 700% 233% 140% 100% 78% 64% © 2003 Strategic Pricing Group, Inc. 13 Risk Analytic Approach to Profitability Analysis Overlay Chart Comparative Risk Profiles Frequency Comparison .036 Premium Branding Premium Branding Strategy Strategy .027 .018 .009 Discount Pricing Discount Pricing Strategy Strategy .000 19,000,000.00 © 2003 Strategic Pricing Group, Inc. 21,500,000.00 24,000,000.00 26,500,000.00 29,000,000.00 14 Determinants of Price Sensitivity 1. 2. 3. 4. 5. 6. 7. 8. 9. The Reference Price Effect The Difficult Comparison Effect The Switching Cost Effect The Price-Quality Effect The Expenditure Effect The End-Benefit Effect The Fairness Effect The Framing Effect The Shared-Cost Effect © 2003 Strategic Pricing Group, Inc. 15 Price Sensitivity Illustration You are considering purchasing a personal computer. What factors would affect your price sensitivity in making that decision? How would those same factors affect the price sensitivity of some personal computer buyers differently? © 2003 Strategic Pricing Group, Inc. 16 Price Sensitivity Illustration For each of the following purchase decisions, what factors are likely to affect the consumer's price sensitivity? A diamond engagement ring Food for meals at home A company car Text books Souvenirs © 2003 Strategic Pricing Group, Inc. Automobile repairs Which university to attend Draperies for your new home Health insurance plan Vacation resort 17 Price Sensitivity Discussion Questions What can a company do to decrease its customer's price sensitivity? Would all of the company's customers be likely to react in the same way? © 2003 Strategic Pricing Group, Inc. 18 Price Sensitivity Discussion Questions Would a company ever want to do anything to increase its customers' price sensitivity? Why? What steps might it take? © 2003 Strategic Pricing Group, Inc. 19 Price Sensitivity Discussion Questions Which of the following statements are always true, sometimes true, never true? Why? (a) Price elasticity is generally the same for all brands in a product category. (b) Advertising increases price sensitivity. (c) As a product category matures, the consumers become more price sensitive. (d) Each consumer has different price sensitivities for different products. © 2003 Strategic Pricing Group, Inc. 20 Price Sensitivity Discussion Questions The gasoline service stations in Rochester, New York convinced the City Council to ban signs displaying gasoline prices. Why would they want to do this? What effect do you think this law had on gasoline prices? Why? © 2003 Strategic Pricing Group, Inc. 21 Price Sensitivity Discussion Questions Despite the fact that rental rates for commercial space and labor costs are generally higher in big cities than in small towns, the prices of many products--such as stereo equipment and clothing--are higher in small towns than in large cities. Can you explain this? © 2003 Strategic Pricing Group, Inc. 22 Price Sensitivity Discussion Questions Many local rental car agencies rent late model cars at substantially lower prices than national companies such as Hertz and Avis. Despite their higher prices, the national companies still retain most of the market. Explain why most renters patronize the national car rental companies despite their higher prices. How have the national companies encouraged this price insensitivity? (a) If you were a small, local company, what factors would you look for to identify the price-sensitive segment of renters likely to be attracted to your lower price? (b) If you were a small company trying to become national, how might you overcome the low price sensitivity of customers to induce them to try your cars and evaluate the quality of your service? © 2003 Strategic Pricing Group, Inc. 23 The Elements of the Price Setting Process Price Sensitivity Factors Value Estimation 1. The Fairness Effect 2. The Perceived Risk Effect 3. The Switching Cost Effect 4. The Difficult Comparison Effect 5. The Price-Quality Effect 6. The Expenditure Effect 7. The End-Benefit Effect 8. The Shared-Cost Effect 9. The Reference Effect 10. The Framing Effect Negative Differentiation Positive Differentiation Competitive Reference Total Economic Value Price Levels Breakeven Sales Analysis Risk Analysis Contribution Dollars ($) 1mm Overlay Chart Comparative Risk Profiles Frequency Comparison .036 Premium Branding Premium Branding Strategy Strategy .027 .018 .009 0 Discount Pricing Discount Pricing Strategy Strategy .000 19,000,000.00 21,500,000.00 24,000,000.00 26,500,000.00 29,000,000.00 Unit Sales Gain © 2003 Strategic Pricing Group, Inc. 24