Transformation of Postal &
Courier Services Through
Regulation
Kenya’s Experience
Presentation By
F.W. Wangusi, MBS
Director General
Communications Authority of Kenya
Kenya’s ICT landscape by Sept 2014
Postal/Courier Licensees - 214
Postal/Courier Outlets – 1410
Internet Penetration – 57%
Mobile Money Subscribers – 27M
Mobile Penetration – 81%
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Legal & Regulatory framework
The Law:
Constitution & Act
- CAP 411A
License Terms &
Conditions
Sector Regulations
& Guidelines
Sector
Policy/International
Obligations
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ICT sector Regulator
The Regulator Communications Authority of Kenya (formerly CCK) was
established in 1999 to regulate the ICT Sector. The Regulator’s mandate covers;
Telecommunications, Postal & Courier, Broadcasting & Information Technology
C.A’s Vision
Access to and use of Information and Communication services by all in Kenya by
2018
C.A’s Mission
Facilitate the transformation of lives through progressive regulation of the
Information & Communication Technology sector
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Our Role in Postal & Courier
Creating a Conducive
& Enabling
Environment
Ensuring access to
Postal Service as
Universal Service
obligation
CA
Managing
Competition &
Consumer
Protection
Enforcing License
Conditions:
-Monitoring QoS
-Managing Security
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Conducive & Enabling Environment
The Act: KICA 2013
Sector Policy 2006
Regulations & Guidelines
Determinations from
Research & Studies
Licence Terms & Conditions
KE-CIRT/CC
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Universal Access
PCK is the designated
Public Postal License ,
responsible for USO in
Kenya
PCK must meet its license
terms/conditions and USO
Requirements i.e:
-National/County outlets
targets
-Services to un-served and
underserved areas
-Universal Service Fund(USF)
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Enhancing Confidence in Postal & Courier
Postal Courier Security
Objectives
Detect/Control transmission of
prohibited articles
Prevent revenue & asset loss
Enhance Cyber-security for
adoption of e-commerce
Protect employees, consumers,
asset
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Security initiatives cont….
• Project under implementation: UPU
supplied Automated Mail Quality
Measurement System
• KE-CIRT/National Public Key
Infrastructure
Postal & Courier Security
• Proposals under public consultation
• Minimum security standards(MSS) to
for all licensees
• Assessment model to measure
security level in postal/courier
facilities and processes
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Cyber-security: National KE-CIRT/CC
Establish
Collaboration
(National,
Regional &
International) on
Cybersecurity
Research &
Development
(R&D) on
Cybersecurity
Implement
National
Cybersecurity
Policies, Laws &
Regulations
National
KE-CIRT/CC
Development &
Implementation
of a National
Public Key
Infrastructure
(NPKI)
Cybersecurity
Awareness &
Capacity
Building at the
National Level
Technical
Co-ordination &
Response to
Cybersecurity
Incidents
Early Warning
& Technical
Advisories
Quality of Service(QoS)
Current QoS indicators:
Proposed indicators:
• Delivery timelines
• Frequency of delivery to
P.O Box
• Claims/Complaints resolution
timelines and procedures
• National & county population
per private letter box
• National and Global Monitoring
System(GMS) RFID being
installed for regulatory purposes
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Consumer protection
All Postal/Courier operators must have complaints resolution
procedures and policy filed with the CA
Operators maintain a complaints log/register inspected by the
CA
Recourse to CA if consumer is dissatisfied with response to
complaint filed with operator
Enhanced consumer choice with over 224 postal/courier
operators licensed to date
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Challenges
Lack of proper National Addressing System
Appropriating the cost of USO in the sector
amidst scarce resources
Building confidence among consumers in light
of the security related threats
Ensuring 100% compliance to standards &
license conditions
Protection/policing of reserved services
amid growing informal operators in
informal settings
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Regulatory interventions
Creating an
enabling
environment for
growth in the subsector
Monitoring Quality
of Service through
Automated
Measurement
system
Facilitating
Infrastructure &
Services
Development;
National Addressing
Undertaking
Research/Studies
for Postal/Courier
Development
Enhancing Postal &
Courier services
penetration through
USF
Enact regulations &
guidelines; Ecommerce
guidelines,
Competition
Regulations
Transforming the Postal & Courier Sector
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Postal & Courier Businesses Accelerating adoption of ………..
Thank You
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