FIELD FORCE MANAGER RELEASE UPDATE
June 22nd, 2013
FIELD FORCE MANAGER
Key V18 Release Features
> NEW: Mileage Manager with Trips App
• An easy, powerful & flexible way to accurately track and analyze
travel and associated costs
> NEW: Mobile Device Insights
• Battery-Level Indicators and Alerts
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Provides visibility of mobile device battery levels
• Device Status Log
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Records daily events between the mobile app and the web
application including device status information
• Worker Status Filters
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The ability to filter on device communication and GPS status
FIELD FORCE MANAGER
Why Mileage Manager
What we heard from customers:
> I need an easy way to track miles
> I need to track mileage and expenses associated with specific
jobs/job types
> I need to validate that submitted mileage expenses are correct
> I need to reduce the time and cost spent collecting mileage
information
> I need to validate that employees are taking the most time/cost
effective routes
> I need to report and analyze my travel and expenses
> I need to put travel data into my accounting and payroll systems
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FIELD FORCE MANAGER
What Is Mileage Manager?
It’s a powerful combination of mileage and cost data captured on
the mobile app and visible within the web application for
analysis, reporting and reimbursements.
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FIELD FORCE MANAGER
Trips App Key Features
> For the Mobile Worker
• Start and End Trip Workflows
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Enter start and end odometer mileage
Capture odometer images
Set odometer from prior trip
Categorize purpose for each trip
Add trip related expense information
FIELD FORCE MANAGER
Trips App Key Features
> Trip History List
• View details of previous trips
• Date, start/end odometer, total mileage
and expenses per trip
• Drill down on specific trips to see details
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FIELD FORCE MANAGER
Mileage Manager Key Features
> For the Operations Manager
• New Trips Details and List Pages
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Review trips on one screen
 Filter by date and groups
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Compare odometer, GPS and
Google suggested miles along with
odometer photos
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View the driven and Google
suggested route
FIELD FORCE MANAGER
Mileage Manager Key Features
> For the Operations Manager
• Configure trip categories,
purpose and reimbursement
rates
• Satisfy IRS reporting guidelines
• Use highly-customizable out of
the box reports
• Export information to
accounting/payroll systems
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FIELD FORCE MANAGER
Mileage Manager Key Benefits
> For The Mobile Worker
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Easily track and view travel expenses
Eliminates paper travel expense reporting
Ensures accurate reimbursement
Expedites reimbursement process
> For the Operations Manager
• Simplifies employee mileage/expenses reimbursement process
• Provides easy access to job mileage/expense data for customer
billing purposes
• Enables in-depth analysis of employee travel routes and
submitted expenses to increase accountability
• Assists in satisfying IRS reporting guidelines
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FIELD FORCE MANAGER
Increased Device Insights
What we heard from customers:
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How do I know if there is an issue with the device?
How can I see the device battery levels?
How can I help my worker to best use the mobile app?
How can I troubleshoot device issues myself?
Can I get an alert if the battery level is too low?
We need to filter out (or in) workers who are not tracking
FIELD FORCE MANAGER
Battery-Level Indicators Features
> Alerts based on
battery level
> Indicators viewable
in Workers list
Low battery is a leading reason for the mobile app to not work
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FIELD FORCE MANAGER
Device Status Log Key Features
> Lists all communications from
the mobile app
> Lists device conditions that
affects the proper functioning of
the mobile app
> Filter by device conditions and
events
> Summarizing quality of device
communication and GPS points
by session
> Export to excel for analysis
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Access from the Workers List by Clicking on a
Workers Name
FIELD FORCE MANAGER
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Device Status Log (cont..)
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Date and Time of the communication event
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Type of communication event. 20 events to choose from
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Count of GPS attempts and count of good GPS points captured
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Battery level at the time of communication
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Location latitude/Longitude
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Session summary with duration and count of good/bad GPS points & successful and failed
communication attempts
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Failed communication attempts - when device could not communicate to Web Server.
GPS points >= 300meters constitute to bad GPS point
FIELD FORCE MANAGER
Device Status Log (cont..)
> 20 events to help troubleshoot/analyze device activity
> Events with good/bad GPS points to help identify accuracy or
worker’s location issues
> Display GPS upload and sync events to identify status of the app
> Historical information of Airplane mode, Device power off, Restricted
GPS can help identify why a device did not communicate and also
track mobile worker’s app usage
> Historical battery levels identify reasons for no communication.
> Session summary at exit (via exit action or force kill) provides high
level summary of app usage like session duration, count of
good/bad GPS points & successful and failed communication
attempts
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FIELD FORCE MANAGER
Worker Status Filters Features
> Now customers can filter workers by communication status
from the Workers List
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FIELD FORCE MANAGER
Device Insights Key Benefits
> Proactively identify device issues before they impact
system performance
> Enable managers to quickly troubleshoot issues on
their own
> Better understand and prevent points of failure,
minimizing time spent with support
> Recognize patterns to drive mobile worker best
practices
> Ability to filter on GPS/Communication status
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FIELD FORCE MANAGER
New Field Force Manager V18 Training Schedule
Get the inside scoop on the new Trips App with enhanced
mileage tracking as well as the new Device Status Log
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Each session will be lead by a member from our customer support team and will last approximately 1 hour
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The core training will be around 30 minutes leaving plenty of time for Q&A
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Simply pick the date and time that works best and register for the training
Register for one of our Free
online training classes
Click the calendar icon next to your desired date and time below
to schedule the training webinar of your choice
(Please view in slide show mode to enable the hyper links)
Training Schedule
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Monday, October 14th at 8:00 AM PST
Tuesday, October 15th at 10:00 AM PST
Wednesday, October 16th at 8:00 AM PST
Wednesday, October 16th at 12:00 PM PST
Thursday, October 17th at 1:00 PM PST
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Friday, October 18th at 9:00 AM PST
Monday, October 21st at 7:00 AM PST
Tuesday, October 22nd at 12:00 PM PST
Wednesday, October 23rd at 9:00 AM PST
Thursday, October 24th at 7:00 AM PST
Wednesday, October 25th at 9:00 AM PST
FIELD FORCE MANAGER
What’s Next
> Attend a training session
> View the Insiders V18 Product Preview Webinar if you
missed it: http://www.xora.com/insiders
> Have your employees download the V18 App
• The V18 Mobile App should be available in both the Apple and
Google App Stores by 10/25
• Visit the Devices tab on www.support.com to learn more and to get
instructions for non-smart phone devices
Downloading the V18 app is the only way your employees can use the new Trips
App. It’s also the only way to gain the additional mobile device insights including
device battery levels and all the details on the new Device Status Log.
-Note: The Trips App is not available on the ATT Locator version. Customers should contact their sales
representative to upgrade.
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THANK YOU