Touchstone Investments
JOB DESCRIPTION
Company Name
JOB TITLE
JOB NUMBER
Fund Administration Manager
DEPARTMENT
DIVISION
GROUP
Touchstone Administration
Touchstone Administration
REPORTS TO (JOB TITLE)
AVP, Fund Administration and Fund Operations
JOB SUMMARY, DUTIES AND RESPONSIBILITIES, JOB REQUIREMENTS:
JOB SUMMARY
Manages day-to-day functions with key Touchstone Fund service providers – Custodian, Fund Accountant, Transfer
Agent, Sub-Advisors, Prime Broker, Commission Recapture vendors, and Sub- Administrator. Coordinates problem
resolution with and between Touchstone service providers. Works closesly with Touchstone Sub-Advisors and
Custodian to research and resolve issues, implement new foreign market investments, maintain oversight on
custody account balances and the Securities Lending program. Manages operational aspects of various Touchstone
strategic product initiatives. Assist with regulatory oversight of Touchstone’s third party Broker Dealer omnibus
relationships to ensure adherence to the Industry and Firm’s policies and procedures for underlying shareholders.
Manages Third Party Broker Dealer requests and Senior Management approval process for agreement changes
involving fee payments to ensure Touchstone acheives strategic growth plans while still adhereing to financial goals.
Analyzes major business processes looking for process improvement and operational efficiencies and implements
new regulatory policies, procedures and controls. Communicates with all other departments that comprise the IFS
business, and significant interaction with IFS Information Technology. Works in close coordination with other
departments to assure that Touchstone’s operational aspects of regulatory disclosures are reviewed and validated.
Works independently and within established guidelines, analyzes, identifies and resolves problems and completes
routine and non routine operations projects updating manager on a regular basis. Works with minimal supervision
and is responsible to independently make a broad range of critical decisions, escalating to AVP and executive-level
associates only when appropriate. Serves as back up to Manager of Fund Operations.
JOB DUTIES AND RESPONSIBILITIES

Works directly with the AVP of Fund Operations and Fund Administration to develop annual
tactical/implementation planning for all Touchstone strategic initiatives. Manages operational project timelines,;
plans and coordinates the implementation of all operational steps to implement fund launches, mergers and
liquidations and other business initiatives. (20%)

Manage operational aspects of all Touchstone Regulatory Filings, providing comment to legal by the requested
deadline. Ensure consistency across trusts in the documentation and inclusion of any new regulations or best
practices learned from industry involvement. Identify problem areas and develop recommendations for disclosure
changes to eliminate compliance, legal, operational, reputational, and financial risk. (10%)

Daily monitoring of Custody accounts looking for overdrafts or anomalies and researching and escalating when
necessary. Monthly monitoring and approval of custody fee invoices for Funds not direct debited. (5%)

Manage day-to-day operational issues for the Touchstone Sub-Advisors, Custodian, Prime Broker and
Commission Recapture platforms. Coordinate on-boarding calls for new and transitioning relationships. Monitor
the daily collateralization of the Securities Lending positions to ensure adherence with Touchstone Prospectus
disclosure. Research and resolve large discrepancies between the Touchstone securities lending earnings on
the Weekly Securities Lending report and the Industry data provided by Data Explorers. (20%)

Understands how processes and systems interact and affect other areas of the company. Works collaboratively
with management to develop recommendations, identifying improvement opportunities in speed, quality and cost
effectiveness.Makes recommendations and implements workflow, process or system enhancements to
continually enhance operational efficiency.(5%)

Manage the Market Registration function with Funds’ Custodian to prioritize market openings for Funds permitted
JOB DESCRIPTION WRITER
FORM 1299-9208
DATE
DIRECTOR OR MANAGER
DATE
JOB SUMMARY, DUTIES AND RESPONSIBILITIES, JOB REQUIREMENTS (Continued)
to invest abroad. Communicate status with Sub-Advisor, Finance, and Product Management team members as
appropriate. (10%)

Review and approve Blue Sky renewals submitted by the Transfer Agency for Touchstone Funds per FINRA
policies and the associated procedures of the Funds. Perform oversight of BNY’s process via access to Blue-Win
system. (5%)

ManageTouchstone Board fucntion for the regulatory mandated annual 15c Renewal Meeting in November of
each year including publishing outstanding items list, receive and review materials, compare for reasonableness
to previous renewal periods, and transmit to Fund Sub-Administrator for loading on the Electronic Board Book
portal for the Trustees by the established due date. (5%)

Assist in the devlopment of and presentation to the Distribution Partner Agreement Review Committee any new
requests from third party Broker Dealer firms who wish to execute new or amended agreements involving
changes to Revenue Sharing, Networking, or Sub-Transfer Agency agreements. Monitors the completion of any
approved agreements including review from legal, sending, tracking and overseeing the execution of the
agreements. Communicate agreement status to various levels of internal and external customers. (10%)

Complete complex accounting and operations tasks and projects. (5%)

Performs other duties as assigned by management. (5%)
JOB REQUIREMENTS/ SELECTION CRITERIA

Five to ten years of directly applicable experience in mutual fund administration or sales operations.

Proven analytical skills and problem resolution skills.

Must demonstrate ability to manage major functions required of the business.

Must demonstrate ability to lead strategic business initiatives through to completion.

Knowledge of capital markets including equity, fixed income and derivatives.

Must demonstrate project management experience in planning, executing and maintaining a project from start to
finish.

Demonstrated ability to learn new product features and concepts and apply this knowledge on the job in a timely
and effective manner.

Proven experience handling multiple duties and completing assigned tasks accurately and on a timely basis. Cite
examples of experience working in a demanding environment with tight time constraints, heavy volumes and
multiple demands.

Possess broad understanding of SEC and FINRA Mutual Fund Regulations.

Possesses and displays excellent verbal and written communication skills with the ability to convey information to
all levels of staff and management for both internal and external customers in a clear, focused and concise
manner.

Demonstrated knowledge of NSCC trade processing, back office operations and Broker / Dealer communities.

Must demonstrate strong attention to detail with excellent organizational skills. Cite examples of organization and
time management methods used to manage or prioritize workload demands.


Proven experience handling multiple duties and completing assigned tasks accurately and on a timely basis.
Cite examples of project management experience in planning, executing and maintaining a project from start to
finish.
Cite examples of self-motivation and experience working under limited supervision.
Educational Requirements:

Bachelor’s degree or commensurate selection criteria experience consisting of five to ten years of industry
experience.
Computer skills and knowledge of hardware & software required:

Proficient in word processing, spreadsheet and database applications.
JOB SUMMARY, DUTIES AND RESPONSIBILITIES, JOB REQUIREMENTS (Continued)

Experienced in Microsoft Access with the ability to create reports and run queries.
Certifications & licenses (i.e. Series 6 & 63, CPA, etc.):

FINRA Series 99 required, must obtain within 90 days of hire

FINRA Series 6 and 63 license preferred but not required.
Position Demands:

Extended hours required during peak workloads, special projects and client or system conversions.

Occassional travel for service providor oversight and industry conferences.