MGTO 324
Workshop 1: Orientation
Agenda
Group project
 SPSS workshop
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Group Project
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Nature
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Apprentice
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Group size
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3 teams competing for an HR consulting project
Only one team will win the competition
Extra reward will be given to the winning team
6 members for each team
Assessment
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Oral presentation
Written report
Peer evaluation
Group Project
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The four cases
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Case 1: THE BODY SHOP
 Profits
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with principles; A brand with attitude
E.g., “We believe that a business has the responsibility to protect
the environment in which it operates, locally and globally” (from
www.bodyshop.com)
 Develop a Recruitment and Selection plan that enables
“THE BODY SHOP” to maintain/facilitate these values
Group Project
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The four cases
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Case 2: SmarTone
 Selecting
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customer-oriented staff
In 2002, SmarTone got the following awards from Asia Pacific
Customer Service Consortium
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Customer Relationship Excellence - Outstanding Achievement
Call Center of the Year (Telecommunications)
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Customer Service Professional of the Year
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 Develop a Recruitment & Selection plan that enables “SmarTone”
to maintain/facilitate these values
Group Project
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The four cases
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Case 3: New World Renaissance Hotel
 Happy
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staff leads to satisfied customers
Rauf Malik, manager of NWR Hotel, said that the
TMT of NWR has twenty rules for all staff. All are
rooted from the same belief: happy staff leads to
satisfied customers…
 Develop a Recruitment & Selection plan that enables
“New World Renaissance Hotel” to maintain/facilitate
these values
Group Project
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The four cases
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Case 4: HKUST
 Vision
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To be a leading university with significant international impact and
strong local commitment (from www.ust.hk)
 Strategy
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continue to recruit and retain high caliber academic staff (from
www.ust.hk)
 Problems
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Cutting budget
 Develop a Recruitment & Selection plan that enables
“HKUST” to maintain/increase its international impact
Group Project
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Topic selection
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Make your choice
 I’ll finalize the results
Make an appointment with me
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SPSS workshop
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I have created another section
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Same day, from 10:30am to 11:50am
I want at least 20 students to attend the first section
I want to make the decision now, so I need some
volunteers…. Help me!!