Consumer response to service and product quality

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Union of Japanese Scientists and
Engineers (JUSE)
Justin Ray
JUSE
“The objective of JUSE is to promote
systematic studies needed for the
advancement of science and technology,
whereupon to contribute to the development
of culture and industry.”
Major Contributions
Quality
Statistical Quality Control
Deming Prize
History
Pre-WWII Japan known for cheap, lowquality manufacturing.
JUSE
• Union of Japanese Scientists and Engineers
(JUSE)
– Founded: May 1946
– Founder: Ichiro Ishikawa
– Rebuild Japan’s economy through engineering
and technology
Early Development
• 1949 – Economic Stabilization Board
– technological advancements abroad
Statistical Quality Control
Statistical Quality Control
• American mass production
• E. S. Pearson
• Walter Shewart
– Inexpensive to implement
– Reduce costs
– Increase competitiveness
Deming
• W. Edwards Deming
visits Japan 1947
• Invited by JUSE to
return in 1950
– Reputation for
statistical methods
– “Eight-Day Course on
Quality Control”
Deming
• Eight-day seminars published by JUSE.
– Elementary Principles of the Statistical Control
of Quality
• Deming donated royalties to JUSE.
– Deming Prize
Deming Prize
• Est. 1950
• Deming Prize for Individuals
– “. . . outstanding contributions to the study of TQM or
statistical methods used for TQM.”
• Deming Application Prize
– “. . . company that has achieved distinctive performance
improvements through the application of TQM.”
JUSE
• Noteworthy Member
– Kaoru Ishikawa
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•
•
•
Son of JUSE founder, Ichiro Ishikawa
Leader in Japanese quality movement
Developed the basic seven tools of quality (B7)
Emphasized involving operating employees in
quality improvement
• Coined term: company-wide quality control
JUSE Activities
• Quality Month
– Education and Training Courses
•
•
•
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Quality Management, QC Circle
Reliability Engineering
Multivariate Analysis, Design of Experiment
Marketing Analysis, Sensory Evaluation, Products
Liability
• ISO Management System (QMS, EMS), OHSMS,
ISMS and others.
JUSE Activities
• Also teaches many other seminars
throughout the year on several management
topics.
Quality Control Circles
• Small groups of front-line employees
• Improve quality within their circle of
influence
• Improve workplace and learn from one
another
Quality Control Circles
• Headquartered within JUSE organization
• Branch offices assist with developing
circles
• Currently over 426,000 QC Circles
registered in Japan
Conclusion
• JUSE early adopter of quality control.
• World leader in providing quality control
education for all industries.
• Major contributor to the study and
development of quality management.
References
• Foster, S. Thomas. 2007. Managing Quality: Integrating
the Supply Chain. Third Edition. pp. 47-48.
• Koyanagi, S. 1951. Statistical Quality Control in Japan.
The American Statistician. Vol. 5, No. 5. pp. 8-9.
• Tsutsui, William M. 1996. W. Edwards Deming an the
Origins of Quality Control in Japan. Journal of Japanese
Studies. Vol. 22, No. 2. pp. 295-325.
• JUSE official website: http://www.juse.or.jp/e/index.html
• The W. Edwards Deming Institute official website:
http://deming.org/demingprize/prizeinfo.html
Additional Readings
• Nixon, Frank. 1962. Quality Achievements
in Japan. The Statistician. Vol. 12, No. 2.
pp. 119-124.
• Marsh, Robert M. The Difference Between
Participation and Power in Japanese
Factories. Industrial and Labor Relations
Review. Vol. 45, No. 2. pp. 250-257.
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