Brian Queenin
Unit – 2011
“Never Enough Time – Too Much To Do”

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Mostly on time
Beautiful building
Professional approach
Location, Location, Location
Helpful & friendly concierge staff
Good communication
Fun environment
Nice place to live

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Move in process difficult
Management of vendors/access
Lack of rule enforcement
Garbage in closets
Loose ends clean-up
Attention to details
Security shortfalls

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Tape lines on wall visible every 4’ in hall
 Blinds needed in LR & BR (east windows)
 Provided for other units – request installation
 Outside cables smack glass windows – fear breakage
 Door handle still wobbles
I would ask that these issues be remedied in my unit 2011

 Elevator arrows (some) not working since 7/31
 Electrical cover plate near elevator missing since
7/31
 Elevator door opposite TV (left side) marked and has extra hole drilled in it with magic marker circle since 7/31
 Silver housing for up/down arrows opposite TV screen not vertical since 7/31
 Electrical cable running down hallway since 7/31 – crosses an owners doorway – liability issue
 Garbage often in garbage closet, pizza boxes, cardboard, plastic bags

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 Workman showing girls upper floors on weekend
 When asked if he lived here he said he was a worker with 4 FOB’s at home
“Frat House” environment on weekends
Slamming of doors, refrigerator doors, and cabinets
Stolen cushions from deck area – returned now soiled
Beer cans, garbage, food on deck Sunday morning
Loudness of speakers on 17 th floor
Workers making noise at 6:45 AM on weekends
Wet feet, bathing suits, bikini clad co-eds in rec room during party on Saturday – some women openly offended
Dog loose in exercise room – “Boo” is dogs name
Dogs walking through lobby area – no reprimand
FOB’s not working on some sides of elevators since 7/31
Excessive wait time for elevators 25 minutes is a bit much

 Lack of security gate on P-2 since 7/31
 My Mercedes was keyed the week I moved in - over $700 in estimated repairs
 In my first 24 hours of residency, 5 cars were in my parking spaces that were not mine, this week others
 I have had 3 cars towed out of my spaces since move in
7/31
 Workman got combative when I asked him not to park in these spaces. He said no one told him he could not park there. He was coming at me in a hostile fashion until I started walking right at him as well - he backed off.
 In light of the Virginia Tech tragedy, I have suggested at closing. and again to Deb Elder. that we should have a warning system for any trouble in the building. We can push e-mails and text messages from a central location to all owners and residents email addresses and PDA’s instantly. Safety and security first, easy to do with technology. Excuses are too late if an issue arises.

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Enforce rules
Post signs for ‘no dogs in lobby area’ on glass doors
Establish timely walk-around patrols, especially on weekends
– empower residents if needed
If no security cameras in common rec room and outside areas, install them
Finish security gate on P-2 – taken over 2 months
Install CFL bulbs to reduce operating expenses
Develop early warning system and roll out ASAP
Cancel all outstanding worker security keys and re-issue as needed - building is not secure
Enforce or establish some form of dress standard in rec room (cover-ups) if in bathing attire - and dry off before coming inside – this is not a beach house!
Post signs for no pets in work out areas
Fix obvious items on floors (plates, arrows, FOB’s, cosmetics) – basic project management follow-up
Do management walk-arounds to find and fix things
Address cosmetic issues in unit, secure outside cables
Control outside speaker volumes
Instill “top-down” mentality that this is our home -
RESPECT IT! – empower residents to take action
Communicate, then communicate more