Empathy
Enhanced English for Interpreters
Fujian Normal University
FNU Language Enhancement 2012-2013
Notice
Friday November 2 class
will be moved to:
Monday November 5 10:00-11:40am
room 212.
FNU Language Enhancement 2012-2013
Cultural EQ
• Situation: Your foreign teacher is invited to a semi-formal
dinner banquet for teachers of the foreign language
department. They are a little uncertain about Chinese
formal dining etiquette, seating arrangements and
appropriate behaviour.
• Assignment: In pairs, prepare 3 suggestions that will help
them not embarrass themselves or lose face.
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Seating arrangement
Drinking alcohol
Amount to eat
Wait staff, food service
• Finishing food
• Tipping
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Conversation topics to avoid
Appropriate conversation
Accepting/refusing invitations
Gifts
• What if you are vegetarian?
• Non verbals to pay attention to
FNU Language Enhancement 2012-2013
Myers Briggs Type Indicator Test
(MBTI)
• A test based on Carl Jung’s theory of
personality types. Widely used in businesses,
education and relationship counselling to help
people understand:
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their own personalities
their strengths and weaknesses,
how they make decisions
how they relate to other people
• Also known as the Jung Typology Test or the
Keirsey Temperment Score
FNU Language Enhancement 2012-2013
16 Personality Types
Extrovert (E) vs Introvert (I)
Intuitive (N) vs Sensing (S)
Describes how one derives
Describes how one gathers and
energy from the world around perceives information
them
Feeling (F) vs Thinking (T)
Describes how one makes
decisions
Judging (J) vs Perceiving (P)
Describes how people deal with
the world. Structured vs flexible.
ENFJ
ENFP
ENTJ
ENTP
ESFJ
ESFP
ESTJ
ESTP
INFJ
INFP
INTJ
INTP
ISFJ
ISFP
ISTJ
ISTP
FNU Language Enhancement 2012-2013
Take the Test!
1. Fill out the written questionnaire handout.
2. Go to http://www.humanmetrics.com/cgi-win/JTypes2.htm
on the internet and fill in the answers in the “Jung
Typology Test” section.
3. Write down your personality type and find your
personality description (eg ENFJ) on
shaolinenglish.wikispaces.com.
4. Be ready to agree or disagree with your personality
description at next class.
FNU Language Enhancement 2012-2013
Tongue Twisters
Red Lorry, Yellow Lorry.
Green glass globes glow greenly.
Practice saying this 5 times quickly every day.
It’s not nice to have lice in your rice!
Did Ned arrive alive?
Nate threw the liver in the river.
Pronunciation Practice
s
sink
sank
face
mouse
soft th
think
thank
faith
mouth
z
zee
Zen
breeze
seize
hard th_____
thee
then
breathe
seethe
1. Think both thankful and truthful thoughts on the
third month.
2. Mothers and brothers breathe through their
mouth and seethe through their teeth.
Why use Empathy?
• To become better listeners
• Considered the most important fundamental
communication skill
• Helps to avoid conflict
• Validates the speaker’s emotions and
experiences
“Empathy is not sympathy”
FNU Language Enhancement 2012-2013
Emotional Categorization
• 8 basic “facial” emotions:
surprise interest
joy
fear
disgust
shame
rage
anguish
• Emotional expression is affected by
socialization and culture
FNU Language Enhancement 2012-2013
Emotional Categorization
Positive
Worry
Sadness
Anger
Doubt
Satisfied
Nervous
Discouraged
Discontented
Cautious
Excited
Apprehensive
Upset
Irritated
Suspicious
Terrified
Pessimistic
Annoyed
Skeptical
Enthusiastic
Pressured
Frustrated
Furious
Hesitant
Grateful
Panicky
Depressed
Offended
Uncertain
Pleased
Frightened
Low
Betrayed
Confused
Fearful
Unhappy
resentful
Mixed up
Tense
Disappointed
Distrustful
Determined
Concerned
Torn
Insecure
Sincere
Stressed out
Desperate
Reassured
Afraid
Hurt
Inspired
Keen
Relaxed
Courageous
Eager
Optimistic
Confident
Hopeful
Worthless
Bitter
At peace
Appreciative
FNU Language Enhancement 2012-2013
Empathic Language Tools
Tentative lead-in examples:
• “You seem (emotion)…”
• “Perhaps/Maybe you’re feeling…”
• "It sounds as though as
though/like/as if..."
• "It appears you..."
• "I wonder if..."
• “It seems that….”
• "Is it possible that...?"
• “Could it be that..?”
• “I sense that...”
• “I get the impression that…”
• “Kind of makes you feel
Others (use when you
are sure of the emotion,
watch non-verbals)
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•
•
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“You must be..”
“You must feel that…”
“It must have been…”
“How (adj) for you!”
FNU Language Enhancement 2012-2013
"Tentative expression + you are (a feeling)
because of situation/about (paraphrasing)"
• "Maybe you're feeling overwhelmed because of your
new baby, the problems at work and trying to organize
this party.”
• "Is it possible that your feeling both frightened and
excited because of the new job in another city?" (note:
dual feelings.)
• "It sounds like you are concerned about the stress
you’ve been experiencing.”
• “You must be excited about the birth of your grandson!”
FNU Language Enhancement 2012-2013
Practice
• In pairs, identify the emotions of the
speaker for each statement.
• Prepare a complete empathic response for
each statement
• Role play each statement with your
partner.
• Review responses as a whole class.
FNU Language Enhancement 2012-2013
Identifying Emotions and Using
Empathic Responses
Speaker’s Statements
Emotion
Your Complete
Empathic Response
1. Will my boyfriend/girlfriend
accept that job in Shenzhen?
2. I’m not sure if I should send my
son to this bilingual school or to the
university affiliated school. There’s
so much conflicting information.
3. The doctor keeps switching my
medications. Do you think he
knows what he is doing?
FNU Language Enhancement 2012-2013
Identifying Emotions and Using
Empathic Responses
Speaker’s Statements
Emotion
Your Complete
Empathic Response
4. This new bed mattress I bought
is still too hard. My back still feels
terrible.
5. You mean you translated my
comments incorrectly to the dean
of the college?
6. The office finally gave me a
renewal on my work contract. This
is the third year to work with the
school.
FNU Language Enhancement 2012-2013
Identifying Emotions and Using
Empathic Responses
Speaker’s Statements
Emotion
Your Complete
Empathic Response
7. What do you mean my daughter
can’t get take the test? We paid
money for her to go to this school!
Check your damn computer!
8. I’m not really sure what to do
until I find out if the company
accepts our project proposal.
9. I can’t believe that the
department head actually cancelled
this meeting. I’ve waited 3 months
to discuss this problem!
FNU Language Enhancement 2012-2013
Identifying Emotions and Using
Empathic Responses
Speaker’s Statements
Emotion
Your Complete
Empathic Response
10. I don’t know what to do. I just
want to give up on him asking me to
marry him.
11. I know God is with me.
12. I thought my family would help
with the tuition. I’m not sure how I’m
going to pay.
13. I can’t handle my mother’s care
needs anymore. I think I need to
send her to a nursing home.
FNU Language Enhancement 2012-2013
Homework
1. Tongue Twister practice
2. Complete the Myers-Briggs survey and report
your agreement or disagreement with
personality type description
3. Read the following excerpted article: “Ethnic
focused nursing homes put a Canadian face
on filial piety” from the Globe and Mail.
4. Look up the definition of the phrase “filial piety”
and think of Chinese idiom that illustrates this
value. Explain it in your own words
FNU Language Enhancement 2012-2013
FNU Language Enhancement 2012-2013