Management Ventures, Inc. Chain Drug Re-Planning for an Uncertain Reality •Presented by: •Brendan Langan •Director of Retail Insight •April 29, 2009 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI MVI Planning Forum • Up, Down or Sideways? • The New Path to Partnership • Full Steam Ahead • Living on “Borrowed” Time 5-3 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI Up, Down or Sideways? Re-Planning for an Uncertain Reality • Step 1: Survival of the Fittest • • • Decade of growth and consolidation Not everyone will be here, at least in current form Near-term challenging, but this too shall pass • Step 2: Retail Climate Change • • Health care providers 1st, retailers 2nd Step-change underway, necessary given heavy Rx economic model, growing complexity of health care & hyper-competition • Step 3: Mandate for Retail Step-Change • Drug must look very different 2 - 3 years out – Requires step-changes to the box, assortment, and brand necessary to build clearly defined & differentiated consumer value proposition • Must be easy, relevant, and/or different Source: MVI analysis 5-4 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI If You Only Use 2 Slides Today… Chain drug to grow at 3.6% CAGR 08-10E to USD159 million, 10.3% of $ Added… Slowing growth and deflation (PL & Generics) Despite slowdown, WAG still projected to generate 60% of chain drug sales thru 2010E, adding $600MM in FE sales and 280 stores Longs enters base in 2010E, to outpace WAG in FE sales adding $900 million thru 2010E (5% CAGR) and 80 new stores Shrinking store base and per store FE and Rx productivity driving decline in sales and stores Source: MVI research and analysis 5-5 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI Channel: Key Planning Considerations • Past (1990 – 2008) • Double digit growth and consolidation, fueled by rapid growth of Rx, changing economic and operating model, and need for scale • Present (2009 - 2011) • • • • Prescription unit and sales volume slowing From channels to duopolies, leaders are pulling way Consolidation accelerating and competition intensifying Unemployment is the indicator to watch (now 8.5%) • Future (2010 and Beyond) • • • Aging and diversification of the population Health and wellness trends Fewer, more sophisticated and focused customers – Did we lose something along the way? 5-6 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI Channel: Key Planning Considerations Location, Location, Location One Size Does Not Fit All Customer (She) is Always Right Less is More Cash is King! 5-7 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI MVI Planning Forum • Up, Down or Sideways? • The New Path to Partnership • Full Steam Ahead • Living on “Borrowed” Time 5-8 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI Walgreens New Sense of Urgency Historical Stock Price (Jan 2006–Feb 2009) Jeff Rein Named CEO Q4 FY07 Earnings Miss CVS Announced Caremark Merger Re-launched Prescription Savings Club (PSC) Acquired Happy Harry’s Acquired CuraScript Infusion Pharmacy Walmart Launches $4 Generics 2nd “Unsolicited” Bid For Longs Further slowed organic store growth Acquired Take Care Health Acquired Option Care Acquires I-Trax and Whole Health, Forms New Health and Wellness Division Credit Ratings Cut, Announced Plans to Slow Organic Growth Appointed new CEO Greg Wasson Cut corporate and field management positions by 9% Abrupt Departure of Jeff Rein, Alan McNally Named Chairman and Acting-CEO Walgreens Withdraws Bid for Longs, Credit Ratings Cut 2006 2007 Source: Company reports, MVI research and analysis 2008 5-9 2009 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI Walgreens 2011: More From the Core Source: Walgreen Co., MVI research 5-10 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI Slowing Organic Unit Growth Net Organic New Drugstores 10% 8% 161 529 475 280 200 9.0% 7.4% 7.0% 2013E CAGR 08-13E 2003 2008 Retail Sales 31.3 56.1 12.3% 73.7 5.6% Front-end 12.4 20.7 10.9% 28.0 6.2% Pharmacy 19.0 35.3 13.2% 45.7 5.3% 4,224 6,443 8.8% 7,784 3.9% Stores 6% CAGR 03-08 Walgreens 4.0% 4% 2.8% 2.5% - 3% 2% 0% 1997 Source: Company reports, MVI research 2008 2009E 2010E 2011E 2012E 2013E 5-11 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI Mandate for Step-Change: Enhancing the Shopping Experience and Shop-ability What Does the Walgreens Brand Stand For? A Drugstore or Santa’s Workshop? Source: MVI store visit 5-12 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI Redefining Convenience: When Location isn’t Enough & More Doesn’t Always = More Source: MVI store visit, research and analysis, Walgreen Co. 5-13 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI The Challenge and the Opportunity • % of Baskets and Average Front-End Items per Basket Cross-sell Solution sell Understand and grow Learn and reward GOAL # of items in Basket Source: Walgreen Co. 5-14 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI Step 1: Who is She? How Does She Shop? Source: MVI research and analysis 5-15 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI Segmenting the Shopper • Efficient Eileen: Represents approximately 45% of sales. Young Boomer (or older Generation Xer) who is a frequent shopper – enjoying the convenient locations, efficiency and information delivered at the shelf. Shops with immediate need in mind (i.e. OTC). • Active Amy: Represents approximately 17% of sales. Busy mom who is a fickle, but family-focused convenience seeker. Less likely to stock-up and is not loyal to a specific retailer. • Socialite Stella: Represents approximately 16% of sales. Fun seeking consumer who enjoys the treasure hunt and likes the current store. Walgreens loyalist, who tends to be African American. Fill-in shopper who gets to know the employees personally and is a social-influencer. • Merry Maria: Represents approximately 11% of sales. Advice seeking, community-conscious shopper who tends to be Hispanic, a parent and interested in getting health and wellness advice. This Walgreens-loyal shopper reviews the circular before shopping and shops for entire basket. • Care Seeking Carol: Represents approximately 4% of sales. Older demographic (62 years old and older) with special needs. She is a heavy pharmacy user and health care is her top priority. Considers herself a traditionalist and does not typically use the Internet . Often has a smaller basket size and is looking for a personal service. Source: Company presentation, MVI research and analysis 5-16 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI Segmenting the Trip Missions Source: Company presentation, MVI research and analysis 5-17 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI Walgreens New Merchandising Strategy “Placing Bets” – Consumers, Categories, Vendors “We have to stop betting $2 on every horse. Not all sales from all categories are equal.” — John Fleming, Walmart Sept. 2008 Category Identifiers Signature Power Staple Complement “Best in US” “Best in Drug” “In the Game” “Convenience” “Products that are representative of who we are – the product categories we want to win in.” - Kim Feil “Products that are critical to a drug retailer and are part of a person’s everyday life.” - Kim Feil Routine categories with varying growth prospects. Examples: OTC, pharmacy, skin care, vitamins, photo, etc. Examples: batteries, candy, dry groceries, snacks, etc. Source: MVI research and analysis, Walgreen Co. Examples: candles, stationary, household cleaners, toys 5-18 “Categories you expect to find with something else.” – Kim Feil Examples: alarm clocks, apparel, electrical, hardware, light bulbs, frames, etc. Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI Source: Walgreens.com, www.blind.com 5-19 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI Grouping the Store into Solution Centers or “Worlds” to Improve the Experience Source: MVI Store Visits, MVI Analysis 5-20 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI Redefining Convenience From Stack it High… to Less is More Tomorrow Today Source: MVI store visit 5-21 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI CCR: Building Loyalty with Distinctive Assortment, Access and Affordability Today Tomorrow Something for everyone Best Offerings for valued customers Item/department focus Convenient solutions for essentials and discretionary needs Item-intensive / labor demand Personalized customer service Source: Walgreen Co., MVI research and analysis 5-22 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI Walgreens 2011: Key Planning Considerations From One-Way to Fully Integrated – Overnight? • • • • Optimize the Assortment • Placing bets on categories, what role do you serve? • Not just about reducing SKUs, though big push on there as well • Brand agnostic – developing solutions for her Amplify Vendor Relationships • Alignment, collaboration, innovation and focus • Increased 2-way transparency and accountability (Contribution Profit) • Requires mindset shift from sq ft growth to optimization! Effective Pricing and Promotion • Evaluating all promotional vehicles, including revamp of weekly ad • Less space (ad) and off-shelf = fewer, more impactful themed solutions • More dedicated to getting price/value right on KVIs (hybrid Hi Lo) Enhance the Shopping Experience • No longer one size fits all, changing profiles and adjacencies • Increased focus on store standards, integrated marketing THE WAY FORWARD: Partnership and Capabilities 5-23 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI MVI Planning Forum • Chain Drug: Up, Down or Sideways? • The New Path to Partnership • Full Steam Ahead • Living on “Borrowed” Time 5-24 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI CVS Growth Projections 2003-2013E Retail Sales Projected to Grow to $64.9 billion 85.0 8,000 Longs Drug Osco/Sav-on 6,953 7,123 6,245 6,394 64.9 65.0 61.6 5,328 5,420 54.5 55.0 Retail Sales USD Billions 7,326 7,000 Eckerd 6,151 45.0 7,216 4,132 42.1 44.9 56.2 6,000 58.7 5,000 47.2 4,000 35.0 31.8 34.0 3,000 25.2 Retail Drugstores 75.0 7,030 25.0 2,000 15.0 5.0 (5.0) 7.9 9.5 10.7 03 04 05 15.3 17.5 18.4 19.4 13.3 14.5 06 07 08E 09E 10E 11E Total Retail Sales Source: MVI estimates; company reports 5-25 FE Sales 20.3 21.4 1,000 12E 13E - Stores Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI The Big 3: Same Direction, but Different Rates of Growth Longs Retail Drugstores 6,923 Osco / Sav-on Eckerd 6,636 4,915 Happy Harry’s Brooks Eckerd Source: Company reports, MVI analysis 5-26 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI Locking Up Share in Key Growth Markets Decade of M&A Fueled Expansion/Diversification • Longs Drug Stores: • Completed acquisition of 521 Longs Drug Stores in October 2008, gaining valuable real estate and market share in California, Hawaii, Nevada and Arizona • Also picked up 4 distributions centers and RxAmerica PBM business • MinuteClinic • Small, but one of the single most strategic acquisitions of all • Forms core of patient-focused healthcare strategy, plus growing demand from B2B customers (pull strategy) • Slowing growth to focus on expansion of services • Osco/Sav-on • Remodels went off without a hitch, stores have been transformed to meet with CVS standards • Southern California now outpacing “Core” CVS, both in terms of sales per building and margin – S. California now the largest sales producing market in the chain • Eckerd • Continued progress in core acquisition markets • Increased marketing efforts to gain Rx share in the face of stiff competition Source: Company reports, MVI analysis 5-27 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI Acquisition of Longs Accelerated Expansion in N. Cal and Hawaii 2008 Performance Longs CVS Sales Retail Sales Rx Sales Mix FE Sales Mix Private Label Penetration Sales per store Sales per sq ft Stores Distrbution Centers Store Prototype $5.2B $4.8B 51.4% 48.6% 8% $9.1M $512 529 4 TVA $78.4B* $47.4B* 67.5% 32.5% 16% $7.4M $602 6,394 14 LIFE * Adjusted Retail sales, Longs & Calendar Shift Source: MVI research and analysis 5-28 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI Operated 6,923 Stores in 40 states and the District of Columbia as of December 31, 2008 Longs provided 529 stores and 4 DCs, making California CVS’s largest market 12 19 6 2 31 35 28 432 242 455 25 10 4 372 233 64 29 289 311 49 244 46 288 126 34 2 184 2 33 493 NJ - 257 DE - 1 MD - 166 DC - 53 57 389 127 MA - 329 RI - 57 CT - 133 147 295 87 681 44 CVS States CVS and Longs States Source: Company reports, MVI Research Longs stores Longs Corporate HQ Longs Distribution Facility 5-29 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI The Competitive Landscape: Increased Direct Competition California Hawaii Nevada Arizona Total % Ttl Stores CVS 400 1 68 129 598 9.4% LDG WAG 460 506 41 1 25 69 2 231 528 807 100.0% 12.1% RAD 611 0 1 0 612 12.5% • Longs gives CVS a leading position throughout Central and Northern California, and Hawaii • It would have taken CVS 10 years to develop these markets organically • Facing intense direct inchannel and small box competition Source: Company reports, MVI Research 5-30 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI Longs Heavy Shoppers More Affluent and Ethnically Diverse Heavy Shoppers: Demographic Summary % Heavy Shoppers Affluence: Doing Well Total US Average CVS Longs Drug 35. 9% 39.5% 55.3% 9.1% 8.6% 14.6% 36.8% 36.5% Annual Spend $ 448 $ 440 Share of Dollar Requirements 6.0% 5.4% 18.0 18.1 $ 24.9 $ 24.3 Ethnicity: Hispanic HH 6% FMHH Age: 35-54 37.3% Trips per Shopper Dollars per Trip Source: MVI analysis based on Mid year 2008 IRI Panel Data 5-31 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI East Coast vs. West Coast Drugstores The Longs Optimization Challenge How will CVS change the assortment in the newly acquired Longs stores? Source: Company reports, MVI analysis 5-32 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI Pricing and Promotional Strategies Weekly Advertising Circular Pages Blocks Blocks per Page PL Blocks PL % Blocks WAG 1,144 12,343 11 2,204 17.9% CVS RAD 1,010 714 10,208 10,249 10 14 1,413 1,439 13.8% 14.0% LDG 1,062 14,408 14 1,686 11.7% Longs employs a classic Hi-Lo strategy, of which the weekly circular and United Rewards Program play a key role • Longs distributes a weekly advertising circular, offering a wide assortment of promotions • Longs circular strategy is more akin to a grocery format, underdeveloped PL relative to CVS Source: ECRM, MVI analysis 5-33 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI CVS: Key Planning Considerations • • California is now largest market, (12% of base ~850 stores) and a disproportionate share of total sales Still, CVS is a national chain with a New England state of mind – Not completely comfortable in a store over 11,000 sq ft – Must now contend with a box upwards of 4X the size – Managing this from centralized HQ in RI could prove difficult • • • • CVS will need help from suppliers to get arms around very different markets, footprint, economic model, promotional and merchandise mix and shopper base Opportunities to improve sales productivity and GM% though introduction of ExtraCare, CVS’s private brands, mix shift, and focus on shrink How far assortment optimization? Will CVS still cut keys? Can CVS localize in a meaningful and scalable way? May be dilutive in near-term, but the right long-term investment – Concentrated exposure to regional economic conditions – Facing increased small box competition 5-34 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI MVI Planning Forum • Up, Down or Sideways? • The New Path to Partnership • Full Steam Ahead • Living on “Borrowed” Time “In the struggle for survival, the fittest win out at the expense of their rivals because they succeed in adapting themselves best to their environment.” – Charles Darwin 5-35 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI Today’s Retail Reality Living on “Borrowed” Time • Turnaround of acquired stores taking longer than expected – Plan in place to address weakening operating trends, execution and credit metrics Revamped management team focused on reducing costs and working capital to drive cash flow • Heavily leveraged, but last summer’s debt refinancing (though costly) bought some time • Liquidity “ok” for now, but secondary sources unreliable and options constrained…. Cash is King! • Amended A/R facility, albeit reduced and repriced • Should regain compliance with New York Stock Exchange • Primary banking and vendor relationships stable, management maintaining open lines of communication • Source: Company reports, MVI research 5-36 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI Can Rite Aid Shrink to Profitability? Growth Projections 2003-2013E Preservation - closing underperforming locations,optimizing resources and consolidating distribution network $40 1,726 5,059 $35 (158) (105) (45) 4,901 (18) 4,796 4,751 4,733 4,742 4,754 $26.2 $25.7 $25.5 $25.8 $26.2 $26.5 9 6,000 12 5,000 $25 $20 10 (22) (26) (33) 3,382 3,356 3,323 3,333 $16.5 $16.7 $17.2 $17.4 $26.4 4,000 3,000 $15 Retail Stores USD Billions $30 2,000 $10 1,000 $5 $6.0 $6.1 $6.3 $6.3 $8.8 $8.6 $8.5 $8.2 $8.4 $8.7 $8.7 $0 03 04 05 Source: MVI estimates; company reports 06 07 08E Total Retail Sales 5-37 09E FE Sales 10E 11E Stores 12E 13E Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI Rite Aid’s Top Priority is Generating Cash Flow to Begin Deleveraging Adj. EBITDA and Margin 962.8 $1,000 $800 $600 726.0 4.3% 675.6 696.9 3.9% 4.0% 4.0% 965.1 3.7% $400 $200 $0 2004 2005 2006 Adj. EBITDA (millions) 2007 Debt and Debt / Adj. EBITDA 6.0% 5.5% 5.0% 4.5% 4.0% 3.5% 3.0% 2.5% 2.0% 2008 $7,000 10.0 $5,985.5 $6,000 $6,011.7 8.0 $5,000 $4,000 $3,000 9.0 7.0 $3,311.3 4.6X $3,051.4 $3,100.3 4.5X 4.4X 6.2X 6.2X 6.0 5.0 4.0 3.0 $2,000 2.0 $1,000 1.0 $0 2004 2005 2006 Total Debt (millions) 2007 2008 Debt/Adj. EBITDA (x) Adj. EBITDA % Sales 5-38 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI Debt Maturity Profile USD in Millions (Estimate effective November 29, 2008) • Effective November 29, 2008, Rite Aid reported USD6,347.7 million of debt and capital leases outstanding, excluding off balance sheet operating lease obligations with an estimated debt equivalent of approximately USD10 billion • Last summer’s debt refinancing, though costly, bought time to execute turnaround plan • Plan to refinance the revolver and tranche 1 term loan towards the end of 2009 / early 2010 • Refinancing expected to be a combo new revolver, term loan and senior secured notes • No other significant debt maturities until June 2014 rce: Company reports, MVI research and analysis 5-39 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI Customer Satisfaction Levels Monday Ad Outs – Off Shelf Financial Constraints Compound Operational Issues Source: MVI store visit 5-40 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI Cash is King! Cash Flow from Operations Historical Gross Liquidity 600 518.4 $1,400 417.2 400 359.9 309.1 305.4 300 $1,494 $1,486 $1,600 500 $1,287 $1,267 $1,244 $1,084 $978 $933 $1,000 227.5 $1,240 $1,200 $800 200 $889 $824 $867 $681 $600 $400 79.4 100 $200 16.3 $0 0 FY01 FY02 FY03 FY04 FY05 FY06 FY07 4Q FY08 2005 5-41 1Q 2Q 3Q 2006 4Q 1Q 2Q 3Q 2007 4Q 1Q 2Q 3Q 4Q 2008 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI Monthly Same Store Sales Source: Company reports, MVI research and analysis 5-42 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI Scale Helps, Doesn’t Fix Legacy Decisions or Structural Issues 3rd Largest Chain in the US with 4,900 Stores 138 38 900 in the West 71 19 81 674 80 296 583 239 1 10 23 104 21 605 4,000 in the East 69 165 46 277 147 43 7 (D.C.) 201 117 248 88 105 4,901 Stores in 31 States and D.C. 27 97 213 68 9% to 12% Store Base 6% to 8.9% Store Base 3% to 5.9% Store Base 0% to 2.9% Store Base Source: Company reports, MVI Research 50% of Stores Located in 5 States, Lack Presence in Key Growth States 5-43 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI Segmentation Strategy • Benefits of Segmentation Enables key initiatives • Focus efforts where highest return is made • Maximize limited resources • High Volume Store Segmentation Example Averge store sales • Store Segmentation • • • • • EBITDA margin Consumer/demographics Urban/suburban High volume/low volume Growth potential Earnings Major Competitor Rite Aid Group A $7.2 million $7.2 million 7.0% 5.9% $200 million opportunity if Rite Aid achieves 7% EBITDA How many of the 4,900 stores are high volume vs. low volume? What is the chain wide opportunity? 5-44 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI Rite Aid: Key Planning Considerations • Living on “Borrowed” Time… Balancing Financial and Retail Realities No longer about managing for profitability • Plans must reflect risks and rewards • Make a friend in credit / finance • • The Path Forward… Stabilization, Execution and Differentiation • • • • • On the ropes, next 3 – 12 months are pivotal Must gain economies of scale and grow Rx scripts for survival Focus on generics and PL will have a deflationary impact on top-line Need to improve blocking and tackling to win her back Variance across shopper and store base present challenges • One Size Does Not Fit All… Focused on Unlocking the Value of Rite Aid through Segmentation Closing stores, consolidating DCs, cutting labor and expenses and unlocking working capital • Near-term pain necessary for long-term survival • THE WAY FORWARD: Tactical Defense and Execution 5-45 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI Big 3: Key Planning Considerations • Walgreens: Balancing Growth and Re-Invention • • • • More from the core, realignment of cost, culture and capabilities Must improve the experience to grow basket – starts with shopper Slowing growth shifts focus from square footage growth to optimization THE WAY FORWARD: Partnership and Capabilities • CVS/pharmacy: Brand Extension and Adaptation • • • • • Put in a position to win, locked up share in key growth markets Latest acquisition (Longs) will challenge the status quo To gain share of wallet ($ and GP$) must capture share of values Current climate will require more emphasis on traffic and value THE WAY FORWARD: Alignment and Innovation • Rite Aid: Stabilization, Execution and Differentiation • • • • • Living on “borrowed” time… balancing new financial / retail realities Must gain economies of scale, Rx script growth is a must for survival Need to improve blocking and tackling to win her back Focused on Unlocking the Value of Rite Aid through Segmentation THE WAY FORWARD: Tactical Defense and Execution 5-46 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI . . . A Partner in Your Success Thank You! Brendan Langan Director of Retail Insight Global Headquarters: 245 First Street Cambridge, MA 02142 617.588.4116 blangan@mventures.com 47 Corporate: MVI-Worldwide.com, Licensed: MVI-Insights.com © 2009 MVI