ROUTINE LETTERS &
GOODWILL MESSAGES
Chapter 9
THE 3- x –3 WRITING PROCESS
Prewriting
Writing
Revising
Analyze
Research
Revise
Anticipate
Organize
Proofread
Adapt
Compose
Evaluate
Chapter 7 Letters

Direct Request Letters
(customer making a request to a
company or individual)

Direct Reply Letters
(company/individual responding to a
customer request)

Goodwill Messages
Direct Pattern for Routine Letters
Opening: State the main idea
Will you please answer the following questions . . .
Would you please speak to my class on . . .
Body:
Present details that explain purpose
Closing: Repeat request for action and
provide goodwill words
Direct Request Letters
A. Requesting Information & Action
B. Placing Orders
C. Making Straightforward Claims
Requesting Information & Action
Letter Situation: A businessperson is writing
to make reservations to stay at a hotel during a
convention.
Most direct opening:
(a.) I shall be attending the convention of
Store Fixtures Manufacturers
(b.) Please reserve a room for me on the
nights of February 13 and 14.
January 2, 2002
Mr. James Leslie
2411 Jefferson Ct.
Monroe, LA 71272
Dear Mr. Leslie:
Please reserve a room for me on the nights of
February 13 and 14.
I shall be attending the convention of Store
Fixtures Manufacturers. My arrival time will
be approximately 6 p.m. on February 12. My
departure time will be approximately 10 a.m.
on February 15.
I would prefer a nonsmoking room near the
swimming pool.
Please confirm the response by the end of the
week.
Thank you for reserving my room for the
convention.
Sincerely,
Please reserve a room for
me on the nights of
February 13 and 14.
January 2, 2002
Mr. James Leslie
2411 Jefferson Ct.
Monroe, LA 71272
Dear Mr. Leslie:
Please reserve a room for me on the nights of
February 13 and 14.
I shall be attending the convention of Store
Fixtures Manufacturers. My arrival time will
be approximately 6 p.m. on February 12. My
departure time will be approximately 10 a.m.
on February 15.
I would prefer a nonsmoking room near the
swimming pool.
Please confirm the response by the end of the
week.
Thank you for reserving my room for the
convention.
I shall be attending the
convention of Store Fixtures
Manufacturers. My arrival
time will be approximately 6
p.m. on February 12. My
departure time will be
approximately 10 a.m. on
February 15.
Sincerely,
I would prefer a nonsmoking
room near the swimming pool.
Please confirm the respond by
the end of the week.
January 2, 2002
Mr. James Leslie
2411 Jefferson Ct.
Monroe, LA 71272
Dear Mr. Leslie:
Please reserve a room for me on the nights of
February 13 and 14.
I shall be attending the convention of Store
Fixtures Manufacturers. My arrival time will
be approximately 6 p.m. on February 12. My
departure time will be approximately 10 a.m.
on February 15.
I would prefer a nonsmoking room near the
swimming pool.
Please confirm the response by the end of the
week.
Thank you for reserving my room for the
convention.
Sincerely,
Thank you for reserving my
room for the convention.
Requesting Information & Action
Letter Situation: A marketing professor is
writing to request a complimentary copy of
the Asian Wall Street Journal.
Most direct opening:
(a.) The Asian Wall Street Journal would
be an excellent addition to my class.
(b.) Please send me a complimentary copy
of the Asian Wall Street Journal for
the entire year.
January 2, 2002
Mr. Thomas Baker
Asian Wall Street Journal
P. O. Box 492
Chicopee, MA 34884
Dear Mr. Baker:
Please send me a complimentary copy of the
Asian Wall Street Journal for the entire year.
I have enclosed photocopies of the
“Newspaper-in-Educational Program” for the
Wall Street Journal to show that I have
obtained 17 new student subscriptions in ONE
class alone—more than twice the number
needed to obtain one free subscription.
Thank you for considering my Asian Wall
Street Journal subscription request.
Sincerely,
Please send me a
complimentary copy of the
Asian Wall Street Journal
for the entire year.
January 2, 2002
Mr. Thomas Baker
Asian Wall Street Journal
P. O. Box 492
Chicopee, MA 34884
Dear Mr. Baker:
Please send me a complimentary copy of the
Asian Wall Street Journal for the entire year.
I have enclosed photocopies of the
“Newspaper-in-Educational Program” for the
Wall Street Journal to show that I have
obtained 17 new student subscriptions in ONE
class alone—more than twice the number
needed to obtain one free subscription.
Thank you for considering my Asian Wall
Street Journal subscription request.
Sincerely,
I have enclosed photocopies
of the “Newspaper-inEducational Program” for
the Wall Street Journal to
show that I have obtained
17 new student
subscriptions in ONE class
alone—more than twice the
number needed to obtain
one free subscription.
January 2, 2002
Mr. Thomas Baker
Asian Wall Street Journal
P. O. Box 492
Chicopee, MA 34884
Dear Mr. Baker:
Please send me a complimentary copy of the
Asian Wall Street Journal for the entire year.
I have enclosed photocopies of the
“Newspaper-in-Educational Program” for the
Wall Street Journal to show that I have
obtained 17 new student subscriptions in ONE
class alone—more than twice the number
needed to obtain one free subscription.
Thank you for considering my Asian Wall
Street Journal subscription request.
Sincerely,
Thank you for considering
my Asian Wall Street
Journal subscription
request.
Direct Request Letters
A. Requesting Information & Action
B. Placing Orders
C. Making Straightforward Claims
Placing Orders
Letter Situation: A schoolteacher is writing a
letter ordering custom pencils to be given to
students as an incentive.
Most direct opening:
(a.) Please send by express mail some
custom-designed pencils I saw
advertised in your summer catalog.
(b.) I will need 144 gross #2 pencils.
January 2, 2002
Acme Pencil Company
P. O. Box 492
Whitewater, WI 59983
ORDER REQUEST FOR PENCILS
Please send by express mail some customdesigned pencils I saw advertised in your
summer catalog.
I will need 144 gross #2 pencils. The blue and
white pencils should contain the inscription
“Ingraham Ram” in gold engraving.
Please bill me—rather than the school—for the
entire amount
I would appreciate receving the pencils before
the end of the month so that I may award them
to students at the end of this quarter.
RON SHAPLEY
Please send by express mail
some custom-designed
pencils I saw advertised in
your summer catalog.
January 2, 2002
Acme Pencil Company
P. O. Box 492
Whitewater, WI 59983
ORDER REQUEST FOR PENCILS
Please send by express mail some customdesigned pencils I saw advertised in your
summer catalog.
I will need 144 gross #2 pencils. The blue and
white pencils should contain the inscription
“Ingraham Ram” in gold engraving.
Please bill me—rather than the school—for the
entire amount
I would appreciate receving the pencils before
the end of the month so that I may award them
to students at the end of this quarter.
RON SHAPLEY
I will need 144 gross #2
pencils. The blue and white
pencils should contain the
inscription “Ingraham Ram”
in gold engraving.
Please bill me—rather than
the school—for the entire
amount.
January 2, 2002
Acme Pencil Company
P. O. Box 492
Whitewater, WI 59983
ORDER REQUEST FOR PENCILS
Please send by express mail some customdesigned pencils I saw advertised in your
summer catalog.
I will need 144 gross #2 pencils. The blue and
white pencils should contain the inscription
“Ingraham Ram” in gold engraving.
Please bill me—rather than the school—for the
entire amount
I would appreciate receving the pencils before
the end of the month so that I may award them
to students at the end of this quarter.
RON SHAPLEY
I would appreciate receiving
the pencils before the end of
the month so that I may
award them to students at
the end of this quarter.
Direct Request Letters
A. Requesting Information & Action
B. Placing Orders
C. Making Straightforward Claims
Making Straightforward Claims
Opening: Present the claim directly
Please credit my VISA account . . .
Body:
Explain what happened
On August 8 I purchased . . .
I noticed an extra $299 on my . . .
Closing:
Request action
We hope that by June 1 you
will be able to . . .
Making Straightforward Claims
Letter Situation: A person is writing a letter to
a gift shop requesting a refund for a defective
flag purchased earlier.
Most direct opening:
(a.) Please refund $24.75 for a defective
flag I purchased from your store.
(b.) I purchased a defective flag from
your store.
July 2, 20xx
Hallmark
Vintage Faire Mall
Modesto, CA 95350
CLAIM FOR DEFECTIVE FLAG
Please refund $24.75 for a defective flag I
purchased from your store.
The U.S. flag has many of the qualities it was
said to have; it’s an impressive flag. However,
it has one visible defect: it contains 55 starts.
The stars are arranged in 5 rows of 11 stars
each instead of the normal pattern of 5 rows of
6 stars and 4 rows of five stars.
I’ve enclosed a photograph of the flag along
with a copy of my canceled check.
I’ve enjoyed ordering products from your
company through the years and will continue
to do so once this matter is resolved.
RAY APPLETON
Please refund $24.75 for a
defective flag I purchased
from your store.
July 2, 20xx
Hallmark
Vintage Faire Mall
Modesto, CA 95350
CLAIM FOR DEFECTIVE FLAG
Please refund $24.75 for a defective flag I
purchased from your store.
The U.S. flag has many of the qualities it was
said to have; it’s an impressive flag. However,
it has one visible defect: it contains 55 starts.
The stars are arranged in 5 rows of 11 stars
each instead of the normal pattern of 5 rows of
6 stars and 4 rows of five stars.
I’ve enclosed a photograph of the flag along
with a copy of my canceled check.
I’ve enjoyed ordering products from your
company through the years and will continue
to do so once this matter is resolved.
The U.S. flag has many of the
qualities it was said to have; it’s
an. impressive flag. However, it
has one visible defect: it
contains 55 stars. The stars are
arranged in 5 rows of 11 stars
each instead of the normal
pattern of 5 rows of 6 stars and
4 rows of five stars.
RAY APPLETON
I’ve enclosed a photograph of
the flag along with a copy of my
canceled check.
July 2, 20xx
Hallmark
Vintage Faire Mall
Modesto, CA 95350
CLAIM FOR DEFECTIVE FLAG
Please refund $24.75 for a defective flag I
purchased from your store.
The U.S. flag has many of the qualities it was
said to have; it’s an impressive flag. However,
it has one visible defect: it contains 55 starts.
The stars are arranged in 5 rows of 11 stars
each instead of the normal pattern of 5 rows of
6 stars and 4 rows of five stars.
I’ve enclosed a photograph of the flag along
with a copy of my canceled check.
I’ve enjoyed ordering products from your
company through the years and will continue
to do so once this matter is resolved.
RAY APPLETON
I’ve enjoyed ordering
products from your
company through the years
and will continue to do so
once this matter is resolved.
Complying With Requests
Letter Situation: A business instructor has
decided to comply with a high school teacher’s
request to send a photocopy of a needed item.
Most direct opening:
(a.) I received your request for a
shorthand conversion chart.
(b.) I’m very happy to send the
shorthand conversion chart you
requested this morning.
August 15, 19xx
Ms. Cynthia Means
P.O. Box 706
Brookesmith ISD
Brookesmith, TX 76827
Dear Ms. Means:
I’m very happy to send the shorthand
conversion chart you requested this morning.
You might contact the regional representatives
of the various textbook companies. They can
supply you with many useful tools needed
teaching all office administration courses.
Please feel free to call upon me or other
members of the HPU School of Business at any
time.
Sincerely
Elwin Myers
Associate Professor of Business
EnclosureTLA/lb
Encls.
ugu
I’m very happy to send the
shorthand conversion
chart you requested this
morning.
August 15, 19xx
Ms. Cynthia Means
P.O. Box 706
Brookesmith ISD
Brookesmith, TX 76827
Dear Ms. Means:
I’m very happy to send the shorthand
conversion chart you requested this morning.
You might contact the regional representatives
of the various textbook companies. They can
supply you with many useful tools needed
teaching all office administration courses.
Please feel free to call upon me or other
members of the HPU School of Business at any
time.
Sincerely
Elwin Myers
Associate Professor of Business
EnclosureTLA/lb
Encls.
ugu
You might contact the
regional representatives
of the various textbook
companies. They can
supply you with many
useful tools needed
teaching all office
administration courses.
August 15, 19xx
Ms. Cynthia Means
P.O. Box 706
Brookesmith ISD
Brookesmith, TX 76827
Dear Ms. Means:
I’m very happy to send the shorthand
conversion chart you requested this morning.
You might contact the regional representatives
of the various textbook companies. They can
supply you with many useful tools needed
teaching all office administration courses.
Please feel free to call upon me or other
members of the HPU School of Business at any
time.
Sincerely
Elwin Myers
Associate Professor of Business
EnclosureTLA/lb
Encls.
ugu
Please feel free to call
upon me or other
members of the HPU
School of Business at any
time.
Avoid Using Names Within Letter Body
When used in a negative news situation
When used more than two/three times
When misspelled or misused
Ray C. Fish
Ray Seafish
Los Angeles County Coroner
Lakshmanan Sathyavagiswaran
Direct Reply Letters
A. Complying With Requests
B. Writing Letters of Recommendation
C. Granting Claims & Adjustments
Granting Claims & Adjustments
Opening:
Grant claim directly
Your VISA account will be credited
immediately . . . .
Body:
Explain what happened & how it
has/will be corrected
In preparing our products, we take
special care . . . .
Closing:
Provide cordial, personalized
statement
Granting Claims & Adjustments
Letter Situation: A card store has decided to
send a check to a customer who purchased a
defective flag with 55 stars.
Most direct opening:
(a.) Please accept our apology for the
defective flag your received.
(b.) Please accept the enclosed check of
$24.75 for the flag you recently
purchased in our store.
March 10, 20xx
Mr. Ray Appleton
580 Shaw Ave.
Modesto, CA 95307
Dear Mr. Appleton
Please accept the enclosed check of $24.75 for
the flag you recently purchased in our store.
The flag you purchased was manufactured by
a flag supplier we had just started using. After
we received your letter, we decided to carefully
inspect the remaining flags we had received
from them. Although we didn’t find any
additional problems with those flags, we have
nonetheless decided to discontinue using that
supplier in the future.
In addition to the refund check, we would like
to give you a coupon good for 25% off your
next purchase at your Modesto Hallmark
store.
Please come in soon and use your coupon on
our new Spring merchansise.
Sincerely
Velma Rios
Store Manager
Enclosures (2)
Please accept the
enclosed check of
$24.75 for the flag
you recently
purchased in our
store.
March 10, 20xx
Mr. Ray Appleton
580 Shaw Ave.
Modesto, CA 95307
Dear Mr. Appleton
Please accept the enclosed check of $24.75 for
the flag you recently purchased in our store.
The flag you purchased was manufactured by
a flag supplier we had just started using. After
we received your letter, we decided to carefully
inspect the remaining flags we had received
from them. Although we didn’t find any
additional problems with those flags, we have
nonetheless decided to discontinue using that
supplier in the future.
In addition to the refund check, we would like
to give you a coupon good for 25% off your
next purchase at your Modesto Hallmark
store.
Please come in soon and use your coupon on
our new Spring merchansise.
Sincerely
Velma Rios
Store Manager
Enclosures (2)
The flag you purchased was
manufactured by a flag
supplier we had just started
using. After we received your
letter, we decided to carefully
inspect the remaining flags we
had received from them.
Although we didn’t find any
additional problems with those
flags, we have nonetheless
decided to discontinue using
that supplier in the future.
March 10, 20xx
Mr. Ray Appleton
580 Shaw Ave.
Modesto, CA 95307
Dear Mr. Appleton
Please accept the enclosed check of $24.75 for
the flag you recently purchased in our store.
The flag you purchased was manufactured by
a flag supplier we had just started using. After
we received your letter, we decided to carefully
inspect the remaining flags we had received
from them. Although we didn’t find any
additional problems with those flags, we have
nonetheless decided to discontinue using that
supplier in the future.
In addition to the refund check, we would like
to give you a coupon good for 25% off your
next purchase at your Modesto Hallmark
store.
Please come in soon and use your coupon on
our new Spring merchansise.
Sincerely
Velma Rios
Store Manager
Enclosures (2)
In addition to the refund
check, we would like to
give you a coupon good for
25% off your next
purchase at your Modesto
Hallmark store.
March 10, 20xx
Mr. Ray Appleton
580 Shaw Ave.
Modesto, CA 95307
Dear Mr. Appleton
Please accept the enclosed check of $24.75 for
the flag you recently purchased in our store.
The flag you purchased was manufactured by
a flag supplier we had just started using. After
we received your letter, we decided to carefully
inspect the remaining flags we had received
from them. Although we didn’t find any
additional problems with those flags, we have
nonetheless decided to discontinue using that
supplier in the future.
In addition to the refund check, we would like
to give you a coupon good for 25% off your
next purchase at your Modesto Hallmark
store.
Please come in soon and use your coupon on
our new Spring merchandise.
Sincerely
Velma Rios
Store Manager
Enclosures (2)
Please come in soon
and use your coupon
on our new Spring
merchandise.
Letter Parts
Howard Payne University
Fisk & Main Streets Brownwood, TX 76801
(915) 649-8020
January 2, 2002
Mr. Thomas Baker
Wall Street Journal
Box 492
Chicopee, MA 34884
Letter Format
Asian
P. O.
Dear Mr. Baker:
SUBJECT: COMPLIMENTARY COPY REQUEST
Please send me a complimentary copy of the Asian Wall Street
Journal for the entire year.
I have enclosed photocopies of the “Newspaper-in-Educational
Program” for the Wall Street Journal to show that I have
obtained 17 new student subscriptions in ONE class alone.
Thank you for considering my Asian Wall Street Journal
subscription request.
Sincerely,
Peter Chan
Peter Chan
PC/rp
Enclosure
p. A-28
Howard Payne University
Fisk & Main Streets Brownwood, TX 76801
(915) 649-8020
January 2, 2002
Mr. Thomas Baker
Wall Street Journal
Box 492
Chicopee, MA 34884
Asian
P. O.
Dear Mr. Baker:
SUBJECT: COMPLIMENTARY COPY REQUEST
Please send me a complimentary copy of the Asian Wall Street
Journal for the entire year.
I have enclosed photocopies of the “Newspaper-in-Educational
Program” for the Wall Street Journal to show that I have
obtained 17 new student subscriptions in ONE class alone.
Thank you for considering my Asian Wall Street Journal
subscription request.
Sincerely,
Peter Chan
Peter Chan
PC/rp
Enclosure
Letterhead
P.O. Box 181
Brownwood, TX 76801
January 2, 2002
Mr. Thomas Baker
Wall Street Journal
Box 492
Chicopee, MA 34884
Return Address
Asian
P. O.
Dear Mr. Baker:
SUBJECT: COMPLIMENTARY COPY REQUEST
Please send me a complimentary copy of the Asian Wall Street
Journal for the entire year.
I have enclosed photocopies of the “Newspaper-in-Educational
Program” for the Wall Street Journal to show that I have
obtained 17 new student subscriptions in ONE class alone.
Thank you for considering my Asian Wall Street Journal
subscription request.
Sincerely,
Peter Chan
Peter Chan
PC/rp
Enclosure
Personal
Business
Format
Howard Payne University
Fisk & Main Streets Brownwood, TX 76801
(915) 649-8020
Dateline
January 2, 2002
Mr. Thomas Baker
Wall Street Journal
Box 492
Chicopee, MA 34884
Asian
P. O.
Dear Mr. Baker:
SUBJECT: COMPLIMENTARY COPY REQUEST
Please send me a complimentary copy of the Asian Wall Street
Journal for the entire year.
I have enclosed photocopies of the “Newspaper-in-Educational
Program” for the Wall Street Journal to show that I have
obtained 17 new student subscriptions in ONE class alone.
Thank you for considering my Asian Wall Street Journal
subscription request.
Sincerely,
Peter Chan
Peter Chan
PC/rp
Enclosure
Howard Payne University
Fisk & Main Streets Brownwood, TX 76801
(915) 649-8020
January 2, 2002
Mr. Thomas Baker
Wall Street Journal
Box 492
Chicopee, MA 34884
Asian
P. O.
Dear Mr. Baker:
SUBJECT: COMPLIMENTARY COPY REQUEST
Please send me a complimentary copy of the Asian Wall Street
Journal for the entire year.
I have enclosed photocopies of the “Newspaper-in-Educational
Program” for the Wall Street Journal to show that I have
obtained 17 new student subscriptions in ONE class alone.
Thank you for considering my Asian Wall Street Journal
subscription request.
Sincerely,
Peter Chan
Peter Chan
PC/rp
Enclosure
Inside Address
Howard Payne University
Fisk & Main Streets Brownwood, TX 76801
(915) 649-8020
January 2, 2002
Mr. Thomas Baker
Wall Street Journal
Box 492
Chicopee, MA 34884
Asian
P. O.
Dear Mr. Baker:
SUBJECT: COMPLIMENTARY COPY REQUEST
Please send me a complimentary copy of the Asian Wall Street
Journal for the entire year.
I have enclosed photocopies of the “Newspaper-in-Educational
Program” for the Wall Street Journal to show that I have
obtained 17 new student subscriptions in ONE class alone.
Thank you for considering my Asian Wall Street Journal
subscription request.
Sincerely,
Peter Chan
Peter Chan
PC/rp
Enclosure
Salutation
Howard Payne University
Fisk & Main Streets Brownwood, TX 76801
(915) 649-8020
January 2, 2002
Mr. Thomas Baker
Wall Street Journal
Box 492
Chicopee, MA 34884
Asian
P. O.
Dear Mr. Baker:
SUBJECT: COMPLIMENTARY COPY REQUEST
Please send me a complimentary copy of the Asian Wall Street
Journal for the entire year.
I have enclosed photocopies of the “Newspaper-in-Educational
Program” for the Wall Street Journal to show that I have
obtained 17 new student subscriptions in ONE class alone.
Thank you for considering my Asian Wall Street Journal
subscription request.
Sincerely,
Peter Chan
Peter Chan
PC/rp
Enclosure
Subject Line
Howard Payne University
Fisk & Main Streets Brownwood, TX 76801
(915) 649-8020
January 2, 2002
Mr. Thomas Baker
Wall Street Journal
Box 492
Chicopee, MA 34884
Asian
P. O.
Dear Mr. Baker:
SUBJECT: COMPLIMENTARY COPY REQUEST
Please send me a complimentary copy of the Asian Wall Street
Journal for the entire year.
I have enclosed photocopies of the “Newspaper-in-Educational
Program” for the Wall Street Journal to show that I have
obtained 17 new student subscriptions in ONE class alone.
Thank you for considering my Asian Wall Street Journal
subscription request.
Sincerely,
Peter Chan
Peter Chan
PC/rp
Enclosure
Body
Howard Payne University
Fisk & Main Streets Brownwood, TX 76801
(915) 649-8020
January 2, 2002
Mr. Thomas Baker
Wall Street Journal
Box 492
Chicopee, MA 34884
Asian
P. O.
Dear Mr. Baker:
SUBJECT: COMPLIMENTARY COPY REQUEST
Please send me a complimentary copy of the Asian Wall Street
Journal for the entire year.
I have enclosed photocopies of the “Newspaper-in-Educational
Program” for the Wall Street Journal to show that I have
obtained 17 new student subscriptions in ONE class alone.
Thank you for considering my Asian Wall Street Journal
subscription request.
Sincerely,
Peter Chan
Peter Chan
PC/rp
Enclosure
Complimentary
close
Howard Payne University
Fisk & Main Streets Brownwood, TX 76801
(915) 649-8020
January 2, 2002
Mr. Thomas Baker
Wall Street Journal
Box 492
Chicopee, MA 34884
Asian
P. O.
Dear Mr. Baker:
SUBJECT: COMPLIMENTARY COPY REQUEST
Please send me a complimentary copy of the Asian Wall Street
Journal for the entire year.
I have enclosed photocopies of the “Newspaper-in-Educational
Program” for the Wall Street Journal to show that I have
obtained 17 new student subscriptions in ONE class alone.
Thank you for considering my Asian Wall Street Journal
subscription request.
Sincerely,
Peter Chan
Peter Chan
PC/rp
Enclosure
Signature
Howard Payne University
Fisk & Main Streets Brownwood, TX 76801
(915) 649-8020
January 2, 2002
Mr. Thomas Baker
Wall Street Journal
Box 492
Chicopee, MA 34884
Asian
P. O.
Dear Mr. Baker:
SUBJECT: COMPLIMENTARY COPY REQUEST
Please send me a complimentary copy of the Asian Wall Street
Journal for the entire year.
I have enclosed photocopies of the “Newspaper-in-Educational
Program” for the Wall Street Journal to show that I have
obtained 17 new student subscriptions in ONE class alone.
Thank you for considering my Asian Wall Street Journal
subscription request.
Sincerely,
Peter Chan
Peter Chan
PC/rp
Enclosure
Signature block
Howard Payne University
Fisk & Main Streets Brownwood, TX 76801
(915) 649-8020
January 2, 2002
Mr. Thomas Baker
Wall Street Journal
Box 492
Chicopee, MA 34884
Asian
P. O.
Dear Mr. Baker:
SUBJECT: COMPLIMENTARY COPY REQUEST
Please send me a complimentary copy of the Asian Wall Street
Journal for the entire year.
I have enclosed photocopies of the “Newspaper-in-Educational
Program” for the Wall Street Journal to show that I have
obtained 17 new student subscriptions in ONE class alone.
Thank you for considering my Asian Wall Street Journal
subscription request.
Sincerely,
Peter Chan
Peter Chan
Typist’s Initials
PC/rp
Enclosure
Enclosure notation
Letter Style
Howard Payne University
Fisk & Main Streets Brownwood, TX 76801
(915) 649-8020
January 2, 2002
Mr. Thomas Baker
Wall Street Journal
Box 492
Chicopee, MA 34884
Block Style
Asian
P. O.
Dear Mr. Baker:
SUBJECT: COMPLIMENTARY COPY REQUEST
Please send me a complimentary copy of the Asian Wall Street
Journal for the entire year.
I have enclosed photocopies of the “Newspaper-in-Educational
Program” for the Wall Street Journal to show that I have
obtained 17 new student subscriptions in ONE class alone.
Thank you for considering my Asian Wall Street Journal
subscription request.
Sincerely,
Peter Chan
Peter Chan
PC/rp
Enclosure
Howard Payne University
Fisk & Main Streets Brownwood, TX 76801
(915) 649-8020
January 2, 2002
Mr. Thomas Baker
Wall Street Journal
Box 492
Chicopee, MA 34884
Modified Block
Asian
P. O.
Dear Mr. Baker:
SUBJECT: COMPLIMENTARY COPY REQUEST
Please send me a complimentary copy of the Asian Wall Street
Journal for the entire year.
I have enclosed photocopies of the “Newspaper-in-Educational
Program” for the Wall Street Journal to show that I have
obtained 17 new student subscriptions in ONE class alone.
Thank you for considering my Asian Wall Street Journal
subscription request.
Sincerely,
Peter Chan
Peter Chan
PC/rp
Enclosure
P.O. Box 181
Brownwood, TX 76801
January 2, 2002
Mr. Thomas Baker
Wall Street Journal
Box 492
Chicopee, MA 34884
Modified Block
Asian
P. O.
Dear Mr. Baker:
SUBJECT: COMPLIMENTARY COPY REQUEST
Please send me a complimentary copy of the Asian Wall Street
Journal for the entire year.
I have enclosed photocopies of the “Newspaper-in-Educational
Program” for the Wall Street Journal to show that I have
obtained 17 new student subscriptions in ONE class alone.
Thank you for considering my Asian Wall Street Journal
subscription request.
Sincerely,
Peter Chan
Peter Chan
PC/rp
Enclosure
Second-Page Heading
Howard Payne University
Fisk & Main Streets Brownwood, TX 76801
(915) 649-8020
January 2, 2002
Professor Peter Chan
Assistant Professor of Marketing
Howard Payne University
Brownwood, TX 76801
Dear Professor Chan:
My office is in receipt of your correspondence of January
7, 199x, requesting information relating to a Ramada
Franchise.
Enclosed please find, as requested, all materials furnished
a potential franchisee. We totally agree that our expense
incurred in providing you this information is a worthwhile
investment.
Please be advised as Ramada makes no earnings claims to
a prospective franchisee, we do not have available pro
forma statements to offer you. Perhaps as an alternative
you could contact the Ramada Inn in Abilene, Texas or
other nearby areas directly and make your request.
After review, should you have additional questions relating
to this matter, please do not hesitate to contact my office.
Professor Peter Chan
Page 2
January 2, 2002
If in the future we may again be of assistance to you,
please feel free to call on us.
Sincerely
Robert N. Wilson
Robert N. Wilson
RNW/dl
Enclosures: Total Support Package with F.T.C