We Mean Business!
Presented by:
Kathy Schmitz, Executive Director
Job Training Center & Business One Stop Services
Anna Bengtsson, Executive Director
Smart Business Resource Center
NAWB Forum 2006
NoRTEC
Nine County
Consortium
Butte
Del Norte
Lassen
Modoc
Plumas
Shasta
Siskiyou
Tehama
Trinity
Why Do Business Services?
For our rural areas, over
90% of businesses are
SMALL – less than 5
employees. Business
services means keeping
them strong, being
involved with their hiring
process and compliance
needs and staying in
regular contact.
Small Businesses….
They’re Everywhere!
• Seventy-five percent of US firms employ fewer than
10 employees
• Small businesses generate 60-80% of new jobs
• Small businesses create over half of the gross
domestic product
• In California, the 3,320,997 small businesses are
located in every community and neighborhood
Reality Check
“If you really want to help us,
help us with our infrastructure;
become our HR department.”
Judi Madden, NoRTEC WIB Chair
Madden Plumbing & Heating
Business Services
Our Commitment…..
Local business is our primary customer.
Our goal is to improve their bottom line
by providing a skilled and flexible
workforce, and a wide range of human
resource services.
When businesses are healthy, so are
workers, their families, and the
community.
WIB Supports Business First!
• Adopted a Business First Philosophy
• Defined Local Business as our
Primary Customer
• Established Business Friendly
Program Policies
• Minimum restrictions on who gets served - not a poverty
program!
• Self-Sufficiency Rate
• Priority of service
• Set Relevant Local Performance Standards
• Preserved and Respected Local Autonomy
Business Service
Categories
Business Service Categories
Functions
Business Start Up
Business Expansion
Business
Vitalization
Business Closure
Service Clusters
Recruitment & Staffing
Training & Development
Human Resource Support
Business Development
Outplacement Services
Public Policy
NoRTEC Has
Helped:
360 businesses get started
1,450 businesses expand
their operations
3,100 businesses stay vital
Recruitment & Staffing
Recruitment & Staffing
We helped Rolling Hills Casino
find over 400 employees.
How many can we help you find?
Pictured from left to right: Tiffney Miller, Public Relations
and Advertising Specialist for Rolling Hills Casino; Kathy
Garcia, Colleen Shanley and Ginger Rayl, Business
Consultants for Business One Stop Services.
Business One Stop
Services is a division of
the Job Training Center
which helps businesses
find good employees
and much more.
529-7000
Recruitment & Staffing
Haws, Theobald and Auman, CPA’s
Customized Recruitment
Letters to local service groups.
Recruiting
Sent no hire letters.
Interview
Involvement
Screening
Leveraged sister county
organizations.
First Point
of Contact
PreEmployment
Testing
Follow-Up
Reference
Checks
Recruited through media
sources.
Delivered applications.
Participated on interview panel.
Verifying application information
For fee service
Recruitment &
Staffing
Mohave
Electric
Payroll Services
Larry Chain, Sr.; Larry Chain; Toni Colyer and Sandy Chain
Mohave Electric uses Business One Stop
Services for Applicant Recruitment,
Computer Classes and Payroll Services.
How can we help your
business?
Toni Colyer
Payroll Services Representative
Business One Stop Services is
a division of the Job Training
Center which helps local
businesses with their hiring and
human resource needs.
529-7000
Training & Development
Training & Development
Training & Development
Del Norte Ambulance
Skills Upgrade Training
EMT to Paramedic
– Training every weekend for 9 months (70 miles away)
– Tuition & travel costs paid by RHS
Impact: Business operations met requirements of
California law. Employees received paramedic
certification and pay increases.
Management & Supervisor Training
– Costs of workshop series sponsored by DN Ambulance
– RHS coordinated and developed the workshop series
Impact: Management & Supervisory training made available to
other Del Norte businesses and at a reasonable rate.
Training & Development
Diamond Mountain Casino
Major expansion doubled employee base and added 25
new management/ supervisory positions
Customer Service Training
AFWD offers monthly workshops on a variety of
customer service topics for the workforce of 140+
Management & Supervisory Training
AFWD provided 24 on-site training sessions over nine
months to develop leadership, communication, and
performance enhancement skills
Impact: Cost savings for Diamond Mountain Casino in
travel expenses, staff time, and productivity losses, and
A significant revenue generating contract for AFWD
Human Resource
Support
HR SUPPORT
“We need to understand that ‘skill
upgrade’ applies to the business as
much as to its employees, and learn
to think of the local business as our
client, with its own unique set of
needs.”
Charles Brown, NoRTEC Executive Director
HR Support
Labor Law Related
Sessions
Featuring
Attorney Mark Vegh
Sharpen your
skills with a
practical session
packed with
ideas and tools!
Impact: Reduced legal and financial
liability for non-compliance with
California Labor Law
HR
Support
Find and train the right
employees from the start.
Workshop Highlights
Sharpen your hiring skills
with a practical session
packed with ideas and tools!
Recruiting tools that work
As a manager or supervisor,
How to take the tension and stress
you know the challenges and
out of interviewing
time it takes each time you
The magic of behavior based
start the hiring process.
interview questions
This workshop offers
What you need to know about
field-proven strategies
employee records and other
and techniques in core
documentation.
areas absolutely essential
Tools to use to make the hiring
to your hiring success.
process simple.
Orienting your new employee
so they stay and stay and stay!
Simplify hiring must-do’s with
handy checklists
Date: June 22nd
Spotting red flags on resumes
Time: 7:30am to 9:30am
and applications
Location: Job Training Center
718 Main Street, Red Bluff
HR Support
WORKSHOPS FOR BUSINESS
Sexual Harassment Prevention
Hiring 101
Enterprise Zone Tax Credit Seminar
Website Workshops (Put Your Business on the Internet Today)
Conflict and Resolution
Business Start-up Basics
Business Plan Basics
Financial Basics for Business
Domestic Violence in the Workplace
From Recruitment to Hiring to Retention
Tax Update for Small Business
Group Health Insurance Information
How the Small Business Development Center Can Help You
Finding $$ for Your Business
Doing Business with the Government
ServSafe Certification (Certification for Restaurants)
Celebrate Small Business
Master your Business Marketing
Payroll Tax Reporting Workshop
Hospitality Training Workshop
HR Support
MORE WORKSHOPS FOR BUSINESS
Life Skills Training
Customer Service Magic
E-Commerce
Motivating & Retaining your Employees
Personnel Policies, Staff Training, and Labor Laws
Patent-to-Profit Training
Construction & Building Trade Labor Law Seminar
Take this Job and Fun It
Managing Employee Leave Laws
Disciplining Employees and Wrongful Termination Seminar
North State V3 Economic Accelerator Program Seminar
Small Business Forum
Personal Safety in the Workplace Seminar
Customer Service Workshop
Understanding Unemployment Insurance Workshop
California Labor Law
Controlling Worker's Compensation Costs Workshop
Build Your Business by Building Your Employees
Sexual Harassment Prevention Training
Workplace Safety - How to Develop Your Safety Plan
HR Support
MORE WORKSHOPS FOR BUSINESS
Do's and Dont’s of Hiring and Firing
Appreciation--the Magic Elixir for Business
Minimum Wage Changes and Employer Tax Credits
Understanding a Diverse Workforce; Avoiding Discrimination
Business Computer Training
Effective Position Statements/Beginning the Hiring Process
The Art of Recruitment
Conducting Interviews
Retaining Employees
Five Star Customer Service Workshop
How to Create the Perfect Employee
How to Expand Your Marketing on a Shoestring
Hiring to Termination
Human Resources 101
Key to Excellent Customer Service
Worker Compensation Update
Labor Law UpdateExcelling as a First Time Supervisor
How to Shine as a Supervisor
Fitting a 36 hour life into a 24 hour day
Substance Abuse in the Workplace
Working With Difficult People in the Workplace
Customer Service Recovery
HR Support
California Parks Company
Legal Compliance
Sexual Harassment Prevention Training
• 3 Sessions
• 65 Employees
• 16 business locations
Training was fee-based and provided at
multiple locations out of County.
Impact: Employer was able to certify that all
management and supervisory employees met the
requirements of California Law.
Newsletters
Local Emphasis
Non-traditional
partnership lends
to credibility
Contents:
HR Updates
Local Training
Opportunities
Economic
Development
Labor Market
Special Events
Business Development
Business Development
Business Development
Ray Jen Coffee Company
“Pre-Venture Counseling” (Business Start-up
Services), including help with the following
items in the “Business Checklist” packet:
Business Plan
Fictitious Business Name Statement
Business Insurance
Employers Identification Number
Retail Sellers Permit
Employers Packet from EDD
Workers Comp Insurance
Additional items were discussed/negotiated, including:
Marketing Plan
Competition’s Pricing
Product Quality
Customer Service
Hours of Operation
Employee Recruitment
Ray Jen Coffee Company
• Business Startup
Counseling
• Employee Recruitment
& Job Match Service
• Business Workshops
“The business center is a wonderful service to this community.
I haven’t found anything like this in Oregon; I wish these services
were available in Bandon. Keep up the great work”
Outplacement
Outplacement
Outplacement
Cendant-Budget Truck
Rental Closure
• Services provided on-site for two weeks.
• Meetings & classes scheduled at the beginning and
end of employee shifts.
• On-site Career Fair with Shasta Smart & EDD.
• Job Postings and referrals at business site.
• One-on-one consultations.
Impact: Significant services delivered at workplace and
prior to layoff.
Public Policy
Public Policy
Public Policy
Workers Compensation Reform
Community Forum
Hosted by Shasta Smart and featuring California
Insurance Commissioner John Garamendi
• 100+ businesses in attendance
• Overview of Garamendi’s Reform Plan
• Testimony and discussion by business people
Impact: Opportunity to advocate on Public Policy
Sierra Pacific Industries, Kendall Pierson
Tehama Co. Dept. of Ed., Bob Douglas
Martin’s Gardens, Claudia Martin, Owner
North Valley Services, Al Skaggs, Director
Physical Therapy & Wellness, Jan Potanovic
Umpqua Bank, Michelle Hake, Store Manager
Home Depot, Tim Anderson, Store Manager
Tehama Local Development Corp., Dexter Wright
Etzler Finanacial, Matt Etzler, CEO
Department of Rehabilitation, Terri Winstead
Louisiana Pacific, Marian Richardson, Admin Asst III
Orthopedic Surgical Institute, Fredi Barney
JB Woodworks, Jessica Miller, Manager/Secretary
NCCDI (Head Start), Amy Grosch, Asst. Director
Pactiv Corp., Laura Daniel, HR Admin.
Greenwaste of Tehama, Amanda Walter, Site Manager
PJ Helicopters, Julie Benson, Executive Asst.
Express Personnel Services, Lisa Ballestrasse
JP Office Products, Patty Lingenfelter, President
Palomino Room, Doug Reed, Owner
Alternatives to Violence, Dianne Rabalais
Tehama Tire, Gary Gabel, CEO
Shasta Fasteners, Kim Barbanck, Owner
Red Bluff Shell, Robin Ripley, Manager
Re/Max Real Estate, Ken Robison, Owner
Dolling, Inc., Tod Dolling, Owner
Super 8 Motel, Jayu Bhavan, Owner
Dr. Stephen Datu, Tami Ross, Office Manager
Carbonell Chiropractic, Clare Carbonell, Office Mgr
Durrer Rehab, Linda Durrer, Voc. Rehab. Counselor
Westside Sales, Ben Finefrock, Owner
Hampton Inn & Suites, Scott Kelly, General Manager
County of Tehama, James Little, Building Official
Rolling Hills Casino, Bruce Thomas, CEO
Corning Truck & RV, Barbara Boot, Secretary-Treasurer
Corning Medical Associates, Adrienne Frost
Corning Chamber of Commerce, Valanne deBourg
Marketing and the
Power of Gateway
Activities
Marketing
The Challenge:
Small budgets
No full-time marketing people on staff
Making marketing a priority
Image misperceptions
Marketing and Gateway Activities
“You need to offer something
that’s immediately obvious, with
crystal clear value to the local
businesses, and something that
doesn’t require a big time
commitment.”
Charles Brown, NoRTEC Executive Director
Gateway Activities
A strong, proven service that allows you to establish
1) your own credibility and 2) a solid foundation for an
ongoing working relationship with the business.
The service must be:
• Needed and valued by the business
• Free or low-cost (increases with credibility/confidence)
• High quality
• A priority product/service for your staff
• Able to provide you broad exposure to the
business community
• Consistently delivered again and again and again…
Gateway Activities
 Tax Credits
 Workshops & Seminars
 Website Development
 Newspaper Articles
 Legal Requirements
 Job Posting System
 Community Forums
Gateway Activities
Website Development Class
Your own website up and running in one class.
Your own domain name.
E-mail for yourself and your employees at your
domain name.
Tips on expanding your website in the future.
Tips on using your website to grow your business.
Tips on promoting your website on and offline.
Gateway Activities
Not Your Standard
Job Posting System
• Combines all recruitment tools and strategies
available with a single point of contact.
• On average, manage 100 -150 local jobs.
• High quality applicant pool.
• Working with nearly 90% of
business start-ups and major
expansions.
#4: Success/Placement
#1: Job Order/ HR Question
HR part of full
service
to employers
Take placement information
Forward info to Admin for MIS
Business Consultant (BC) primary
contact
Same Day Response
Follow-up with Business
Research issue
and/or make
referral.
BC’s identify needs for
additional HR products and
training
#2:Spread the Word
--Hot Jobs Board
--Email all staff
--Place on AJB and
database
Critical for all
staff being on
the same page
Contact applicants from pool
--Pull resumes from
applicant pool.
Educate staff at morning
meetings
Collect prescreened
apps/resumes
Hot Jobs Board
•90-150 local jobs daily
•Divided by industry
clusters.
#3: Action/Service
Collected and
prescreened by One
Stop Staff
Market through newspaper,
Caljobs, AJB, monster.com,
mini-job fairs
Deliver apps to business.
Ramada Inn & Suites, Corning, CA
– Hiring, Human Resources and
Employee Training
“I’m VERY happy with the new
staff, how they have worked
hard together during the
opening of our new
Ramada…”
Kia Osborne
General Manager
Ramada Inn & Suites
Referred by another
business (Gateway)
Employee Handbook
Human Resource Forms
Hiring
Employee
Orientation
New Hire Packets
Customer Service
Training
Telephone
Etiquette Training
Interview Assistance
Recruitment &
Prescreening
Job Descriptions
Interpretation
Meeting Room Space
2nd Hotel!
Foundation Building
The Proving Ground
New
partnerships
Chambers
City Mgrs
Business
EDC’s
Financial
Legal
Media
Strong local
brokering
(referral)
system
Gateway
Activities
Image shift: The Go-To Place for
job seekers and business
EDC’s
Realtors
Planning Dept
Business to
Business
Background
• Businesses asked for a workforce with strong
customer service skills
• Training was developed for Frontline Staff, and
for Supervisors & Managers
• National Customer Service Week a
springboard for community awareness
Partnerships
Key Components
Over a dozen articles (written by One Stop staff) and
two editorials on Customer Service featured in the
Red Bluff Daily News.
Community-wide voting for Best Customer Service
(businesses and individuals).
Secret Shoppers visited over 100 local businesses
looking for extraordinary people.
20 Winners received Certificates of Excellence,
gifts certificates donated by local businesses,
and special recognition in the Red Bluff Daily News.
Four mini-customer service sessions, M-F from,
7:30am to 9am, at the new Hampton Inn.
Gala Awards Dinner – VIP Speaker.
Outcomes
Expect the Best a Success!
• Increased attendance at
Customer Service
Trainings.
• Established credibility
as ‘subject experts’.
• Enhanced relationship with the media.
• Made an impact on
the bottom line for
local businesses.
Value to Organization
Customer
Service Week
$12,000
Job Fair
Partnership
$ 9,000
Senator Aanestad $
Visit
500
Total: $21,500
Included in long-term
strategic plan.
Redding Medical Center, Jean Blankenship, Retired Nursing Sup
Wagner Electric, Bob Wagner, Retired Owner
Newport Biosystems, Geoff Smith, Resource Develop. Manager
Lehigh SW Cement Co., D. R. Griffith, Purchasing Manager
Mt. Burney Storage, Lynn Miller, Owner
Subway, Jane Heinan, General Manager
Redding Bank of Commerce, Brenda Truett, AVPIS Supervisor
Roberson Insurance, Linda Roberson, Owner/Manager
Raab’s General Contr, .Cory Raab, Project Manager/Estimator
Repco Paging, Kandace Friesen, General Manager
US Bank, Jennifer Johnson, Sales & Service Manager
Shasta Builder’s Exchange, Phil Quintana, Training Manager
Blood Source North State, Margaret John, Admin Director
XS Computers, Joshua Martinez, Owner
Anderson Chamber, Tom Cowles, Board of Directors
Lil Redhead Artworks, Tracy Piccinino, Owner
Mary Kay Cosmetics, Tamara Andrews, Owner
Corbett’s Restaurant, Melissa Corbett, Owner
Eastside Hair Design, Froi Manuel, Stylist
Cascade Circle, Inc., Phyliss Horner, Owner
Anderson Athletic Club, Brad Frost, Owner
Sarco Gas and Food, Nishtar, Owner
Bartel’s Giant Burger, Carole Bartel, Co-Owner
Shasta Family Chiropractic, Keri Barnes, Owner
Shasta Builder’s Exchange, Cindy Lee, Marketing
Kelly Services, Irish Robertson, Manager
Shasta District Fair, Trish Strawn, CEO
Computing Solutions, Kelly Engel, Owner
Prime Outlets, Jim Holmos, Supervisor
Industrial Optics Unlt., Kristie Fore, Co-Owner
Roosters Landing, Perry Fore, Owner
Knauf Insulation, Gail Shook, Plant Controller
Calypso Cycle, Bob Day, Owner
Gibson Heating, Jay Gibson, President
Economic Develop. Corp., Naomi Geier, Manager
Hardware Express, Terry Grafe, CFO
DH Scott & Co. LLP, Lawrence Dahl, Partner
Fee for Service
Fee for Service
Why take this step?
•
•
•
•
•
Self preservation
Demand outstrips supply
Perceived and real value
Expected by business
Credibility/foundation in place
(Gateway Activities)
The United States Department of Labor encourages
Grantees to earn income to defray costs.
The Federal Code of Regulations states:
29 CFR 97.25 - Program income.
(a) General. Grantees are encouraged to earn income to defray program costs.
Program income includes income from fees for services performed, from the use
or rental of real or personal property acquired with grant funds, from the sale of
commodities or items fabricated under a grant agreement, and from payments of
principal and interest on loans made with grant funds. Except as otherwise
provided in regulations of the Federal agency, program income does not include
interest on grant funds, rebates, credits, discounts, refunds, etc. and interest
earned on any of them.
Fee for Service
Hiring Services
Recruitment and
Prescreening of
Applicants
Job Descriptions
Interviewing Assistance
Behavior Based
Interview Questions
and Rating Sheets
Pre-employment Testing
Reference and
Background Checks
Industry Focused
Job Fairs
Temporary Placements
Bilingual
(English/Spanish)
Interpretation
Assistance
Fee for Service
Human Resources
Injury and Illness
Prevention
Program Development
Policy Development
Preparing and Sending
Applicant Notification
Letters
New Hire Packets
and Orientations
Employee
Handbooks
Human Resource Forms
Payroll Services
Assistance with HR
Questions
Employee Assessments
Fee for Service
Training
Administrative Assistant
Training
Sexual Harassment
Prevention
Business Seminars
for the Bottom Line
Online Tutorials
Computer Classes
Telephone
Etiquette
Professional Career
Coaching
Customer Service
Training
Website Design
Health
and Safety
Labor Laws
Workers’
Compensation
Fee for Service
Other
Work Crews
Notary
TIG Eligibility
for CDBG
Customized
Services
Tax Credit Screening
and
Vouchering
Typing Tests
Meeting Room
Space
Business Plan
Development
Business
Assessment
“The U.S.
must create a
demand-driven
workforce
investment
system.”
ELAINE L. CHAO
Secretary
U. S. Department of Labor
The Payoff
Do Business Services
Detract from Client Services?
The NoRTEC Anomaly
The NoRTEC Anomaly
•Funding for workforce development has declined
nationally by 33% since 1985.
•Since 2000, California has lost over onequarter of its WIA funding due to federal
budget cuts.
•Shasta County’s funding has been
reduced by 32%!
The Challenge: How to do more with less?
$7 Million
$6 Million
$5 Million
$4 Million
$3 Million
$2 Million
00-01
01-02
02-03
Funding
03-04
04-05
Seven
Six
Five
Four
Three
Two
00-01
01-02
02-03
Centers
03-04
04-05
100
85
70
55
40
25
00-01
01-02
02-03
Employees
03-04
04-05
The NoRTEC Anomaly
By making business services a
priority, we’ve been able to maintain
past enrollment levels and increase
participant training and job
placements.
300
250
200
150
100
50
0
00-01
01-02
Enrollments
02-03
Training
03-04
Placements
04-05
The NoRTEC Anomaly
Better employment
matches are being
made, contributing to
the long-term success
of the business AND
the job seeker.
What About the Hard-to Serve?
Job Seekers with Barriers to Employment
have benefited from:
• More job opportunities posted in the OneStop Centers than ever before.
• Honest and up-to-date information and
advice from staff about local business, work
environments, hiring process, expectations.
• More confidence that we are the place for
jobs and career growth!
Measuring Shasta County’s
Return on Investment (ROI)
for Business Services
In Business Terms
Cost Per Hire (CpH)
The cost of hiring a new employee includes
internal recruiting costs (salaries, office space and
supplies) and external recruiting costs (advertising,
contingency and retainer fees, research costs, and
fees for newspaper, trade magazine and Internet
postings).
Using a conservative 75%
of the $4,222 CpH
established by
www.staffing.org in their
2002 Staffing Metrics
Benchmark Report, the
savings to an employer
who uses our services is
$3,166
Multiplied by the number of
hires in Shasta County
(250) assisted by the
business resource center =
total dollar savings to
employer
$791,500 (2004-2005)
Employee Retention
At a minimum, the savings to the employer would be
the average cost per hire of employees retained.
Time and money spent on the employee, and lost
productivity and experience resulting from turn-over
should be considered also. This calculation will easily
reach 150% of the employee’s annual salary.
150% x average annual
salary ($28,000), the
savings to an employer
who uses our services is
Multiplied by the number of
employees turning over in
Shasta County (27) = total
dollar savings to employer
$42,000
$1,134,000 (2004-2005)
Customer Service Training
Good customer service should increase customer
loyalty, increase the customer base (word of mouth)
and lead to some increase in sales.
Assuming a conservative
5% increase in sales on
average revenues of
$50,000, the savings to
an employer who uses
our services is
Multiplied by the number of
businesses receiving
customer service training
(35) = total dollar savings
to employer
$2,500
$87,500 (2004-2005)
Workshops and Learning Opportunities
At a minimum, the savings to local business are
the difference in costs for attending a local
workshop compared to the cost of attending the
same workshop out of the local area.
The average total cost of
attending out of area
workshops ($320) - average
total cost of attending a
local workshop ($45) =
average savings per
workshop
$275
Multiplied x number of
Shasta County
businesses attending
local workshops during
the year (180) = total
annual savings to local
business community
$49,500 (2004-2005)
Employee Training Costs
The savings to local business are the financial
incentives we provide by offsetting training costs
borne by the employer.
For reimbursement training,
multiply employees hourly
wage ($8.50) x % (50%) of
hourly wage paid by the
business resource center x
average number of hours in
training (720) = amount per
employee saved by employer
$3,060
Multiplied x number of
employees receiving
reimbursement training
from the business resource
center (27) = total savings
for the employer
$82,620 (2004-2005)
Labor Law Workshops
In calendar year 2003, the California Labor
Commissioner reported to the California Legislature a
total of $22,231,791 in wages and fines recovered from
California establishments for labor law violations.
Based on a report from the
Division of Labor Standards
Enforcement, the average cost
per business for labor law
violations can be calculated at
$3,267. Attendance at labor law
workshops ($45) should reduce
or eliminate these costs for
each business by
$3,222
Multiplied by the number
of Shasta County
business representatives
(50) attending labor law
workshops
$161,100 (2004-2005)
Human Resource Outsourcing
At a minimum, the savings to local business is the
cost associated with having a full time HR manager.
Total average annual cost
for one HR professional
($50,000) – less the
average annual cost to
employer for outsourcing
HR services ($5,000) =
annual dollar savings per
employer)
Multiplied by the number of
Shasta County employers
utilizing comprehensive HR
services during the year (15)
= total annual savings to
local business community
$45,000
$675,000 (2004-2005)
Website Development
Having a website ensures a much larger audience
for products and 24/7 availability resulting in
increased visibility and sales.
Assuming a conservative
5% increase in sales on
average revenues of
$50,000, the increased
annual earnings per
business are
$2,500
Multiplied by the number of
business websites
developed in Shasta County
to date (82).
$205,000 (project to date)
Hiring Tax Credits
Enterprise Zone tax credits reimburse businesses
that are investing in our communities by hiring and
expanding.
Hiring Tax Credits allow a
$7,020 average savings per
qualified employee per year
(for five years) – less our
fee of $60 = annual savings
per employee
$6,960
Multiplied by the number
vouchered (811) in a year
= total annual savings for
employers
$5,644,560 (2004-2005)
The impact to Shasta County
businesses in reduced liability, cost
savings and increased revenue:
$8,830,780
What’s not to love about
business services?
"Small business is the bread and butter
of our economy. Our local One Stop (Work
Connection) has been responsive in
providing the many practical day-to-day
services that my business needs to
survive. In return, you have my sincere
thanks and commitment to encourage and
champion your efforts. I am proud to be a
part of NoRTEC's Business First direction.”
Judi Madden, WIB Chair, NoRTEC
Owner, Madden Plumbing & Heating
Customer Satisfaction
Over 1,000 signatures
from businesses in support
of NoRTEC’s focus on
business services.
Customer Satisfaction
As a private business person, I am signing this
statement in support of NoRTEC and to highlight
that our business and employees are benefiting,
and our local community is benefiting, from
NoRTEC’s focus on Business Services.
NoRTEC’s bold, fresh approach to providing
Business Services has enhanced the relevance of
job programs for the business community.
NoRTEC's emphasis on providing human resource
services directly to businesses, including good hiring
and personnel practices, compliance, labor law,
training, customer service, and other related support
is refreshing and contributes to regional economic
vitality and expansion of meaningful employment
opportunities.
Nurina Tonkin, Shopko
Victoria G. Wood, West Redding Preschool
Sheri D’Angelo, Bail Bond Connection
Joan Scott, Shasta Eye Associates
Sue Becker, Willow Springs
Jessica Quintana, Sierra Oaks
David Blancett, Friendly Computing
Lisa Endicott, McConnell Arboretum
Jennifer Levens, Options for Youth
Tobin M Roe, Sr., J&D Automotive
Michael Martin, WSR Conservation Dist.
Steve VanOrden, Cottonwood Medical Grp.
Carley Silber, Haven Human Society
Myron Tisdel, KIXE
James W. Wallers, Affordable Automotive
Bruce McDilda, Deadline Creative
Kellie Belcastro, World Telecom
Linda Albright, Albright & Associates
Neva Bennett, Oakdale Heights
Mimi Aung, Dr. Aung
Marvin Husa, Husa & Sons
Melissa Wilson, COMPASS
Joy Kevessaka, Court St. Surgery
Richard VanWylie, VanWylies Custom Framing
Robert Chibante, Bear Ridge Systems
J. Hill, Front Street Baking Co.
Debe Hopkins, Lassen View Realty
Terry Steele, Shasta Lake City Chamber
Larry Montgomery, Mt. Shasta Chamber
Sandra Downs, Sandra Downs Property
WIB Business Representatives
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Judi Madden, WIB Chair
Hiram Oilar
Ginne Mistal
Claudia Martin
• Charles Brown, Executive Director
Thank you!
NoRTEC
7420 Skyway
Paradise, CA
(530) 872-9600
www.nortec.org