Depot, Ron Wall, Office Manager, Lowes, Mike Marrs,
Store Manager, Scrape Dog Bakery, Cindy Biasier,
Owner, Kid-N-Around, Sandra Gibson,
Assistant Manager, Cal Java, Kim Allison,
Manager, ABC Books, Beth Hart, Owner, Skypark
Cleaner, Lorena Peden, Owner, Euro Bronze, Carolyn
Gallagher, Owner, The Home Depot, Steve Kern,
Assistant Manager, Cal Skate / Funland, Mike Seko,
Owner, Mr. Kopy, Don Kidd,Owner, Pacific
Sunglass, Reed Anderson, Owner, African
Connection, Cecilia Richardson, Owner, Chico
Quality Alterations, Ping W. Ma, Owner, Devine
Styles, Loni Devine, Owner, Melody Records`, Ray
Coppock, Owner, Nantucket, Rick Tofanelli,
Owner, Gabriella Ferrar, Lisa Nolta, Owner, The
Bookstore, John, Manager, Diamond W, David
Halimi, Owner, Aca Taco, Olga Sanderson,
Owner, Collier Hardware, Marc Lucena, Owner,
San Francisco Flowers, Darlene Quayle,
Manager, The Dungeon, Mike Salsen,
Manager, Bella’s Skin Care, Nora Paivia,
Owner, Pommes Frites, Jim Williams, Owner,
Pulcinella, A. Tudises, Owner, Gigi’s, Debra
Connon, Owner, Lulu’s, Debra Cannon,
Owner, Woodstocks, Luke Jackson, Manager,
Needham Studies, Mike Needham, Owner,
Birkenstock, Celeste Baker, Owner, House of Rice, Harold Nall, Owner, Phoenix Bld.
Gift Shop, L. Mooehead, Owner, The Pita
Pit, Mike Dakof, Owner, To Market, To
Market, Sarah Dahl, Owner, Trucker,
LLC, Luke Winter, Owner, For Elyse,
Amber Kierig, Owner, Lots A Ja,
Barbara Jaggat, Owner, Taqueria
Maria’s, Fermin Rodriguez, Owner,
The Home Depot, Debora Rost
Presented by
Charles Brown
Janis Trueblood

Slide 2
Nine County
Consortium
Butte
Del Norte
*Lassen
*Modoc
*Plumas
*Shasta
Siskiyou
*Tehama
Trinity

Slide 3
 The nine NoRTEC counties have a total population of
604,640 and a geographic area that covers over 31,000 square miles; over 19% of the total land area and less than
1.7% of the population of California.
 Population density in NoRTEC ranges from 3 people per square mile in Modoc County, to 20 per square mile in
Tehama County, to 128 per square mile in Butte County.
(Compare to Alameda County at 2,032 people per square mile, Los Angeles County at 2,468 per square mile, and
San Francisco County at 169,743 per square mile.)
 It is a 650 mile round trip from the NoRTEC administrative offices to the One Stop in Crescent City.
 From 85% to 95% of all individuals employed in the private sector in NoRTEC work for businesses that employ less than 10 people (2005 Annual Economic and Demographic
Profile Series, Center for Economic Development,
California State University, Chico)

Slide 4

Slide 5
 Business Start Up
 Business Expansion
 Business Vitalization
 Business Information
Exchange
 Human Resource Support
 Employee Recruitment
 Employee Training
 Layoff Assistance
 Public Policy

Slide 6




Slide 7






1,992 businesses with Information Exchange
Services (workshops and one-on-one consultation)
874 businesses with Human Resource Support
(from customized recruitment to personnel policies, conformance with labor laws, etc.)
1,202 businesses with Employee Recruitment
Services
374 businesses with Employee Training
Services
225 businesses with Layoff Assistance Services
165 businesses with Public Policy Access
(workers compensation, health care, Small
Business California, etc.)

 A premier CPA firm with 10 employees, Haws, Theobald and
Auman experienced turnover when three long standing team members left the firm.
 Instead of placing a newspaper ad,
Ken Theobald, CPA Partner and WIB member, contacted his local One Stop instead.
Staff at Haws, Theobald and Auman, CPA’s
Slide 8



Working closely with the firm,
AFWD HR Consultant Holly
Schirmer wrote and placed a large classified ad to attract candidates for Payroll Specialist and Full Charge Bookkeeper.
She then collected applications at the One Stop, performed initial prescreenings, set up interviews, participated in the interviews, checked references and sent follow-up letters on behalf of the firm.
Follow-Up
Reference
Checks
Recruiting
First Point of Contact
Interview
Involvement
Screening
Slide 9

“Working with AFWD saved us a tremendous amount of time and expense throughout the entire process. Holly even performed background checks which are very time consuming. It was also great to have her expertise during the interview process to ensure we were in compliance with current hiring practices. We are proud to have AFWD as a new ‘partner’ in our business – they are tremendous resource to our communities.”
--Ken Theobald
Slide 10

Referred by Realtor)
“Pre-Venture Counseling” (Business Start-up
Services), including help with the following items in the “Business Checklist” packet:
 Business Plan

Fictitious Business Name Statement
 Business Insurance
 Employers Identification Number
 Retail Sellers Permit

Employers Packet from EDD

Workers Comp Insurance
Frequently, additional items are discussed, such as:

Marketing Plan
 Competition’s Pricing
 Product Quality



Customer Service
Hours of Operation
Employee Recruitment
Slide 11

Slide 12
 Business Startup and
Start Up Counseling
 Employee Recruitment &
Job Match Service
 Business Workshops
“The business center is a wonderful service to this community. I haven’t found anything like this in Oregon; I wish these services were available in Bandon.
Keep up the great work”

Slide 13
“I’m VERY happy with the new staff, how they have worked hard together during the opening of our new
Ramada…”
Kia Osborne
General Manager

Referred by another business
Employee Handbook
Human Resource Forms
New Hire Packets Hiring
Employee
Orientation
Customer Service
Training
Telephone
Etiquette Training
Slide 14
2 nd Hotel!

Slide 15

Funding for workforce development has declined nationally by 33% since 1985 .
Since 2000, California has lost over onequarter of its WIA funding due to federal budget cuts. Shasta County’s funding has been reduced by 32%!
The Challenge: How to do more with less?
Slide 16

$7 Million
$6 Million
$5 Million
$4 Million
$3 Million
$2 Million
00-01 01-02 02-03
Funding
03-04 04-05
Slide 17

Seven
Six
Five
Four
Three
Two
00-01 01-02 02-03
Centers
03-04 04-05
Slide 18

70
55
100
85
40
25
00-01 01-02 02-03
Employees
03-04 04-05
Slide 19

Slide 20
By making business services a priority, we’ve been able to maintain past enrollment levels and increase participant training and job placements.

350
300
250
200
100
50
Projections
00-01 01-02 02-03
Participants
Placements
Trainees
03-04 04-05
Slide 21

Slide 22
Better employment matches are being made, contributing to the long-term success of the business AND the job seeker.

In Business Terms
Slide 23

At a minimum, the savings to local business are the costs associated with having a full time HR manager.
(Total average annual cost for one HR individual ($50,000) average annual cost to employer for outsourcing HR services
($10,000) = annual dollar savings per employer) x number of employers utilizing HR services during the year (40) = total annual savings to local business community.
$40,000
(per employer)
$1,600,000
(Shasta County)
$14,400,000
(NoRTEC)
Slide 24

At a minimum, the savings to local business are the difference in costs for attending a local workshop compared to the cost of attending the same workshop out of the local area.
(Average total cost of attending out of area workshops ($320)
- average total cost of attending a local workshop ($45) = average savings per workshop) x number of business representatives attending local workshops during the year
(180) = total annual savings to local business community.
Slide 25
$275
(per employer)
$49,500
(Shasta County)
$445,500
(NoRTEC)

Slide 26
The savings to local business are the financial incentives we provide by offsetting training costs borne by the employer.
For reimbursement training, multiply employees hourly wage
($8.00) x % (50%) of hourly wage paid by business services program x number of hours in training (720) = amount per employee saved by employer. Sum of all employee wage savings during training (50) = total savings for the employer.
$2,880
(per employer)
$144,000
(Shasta County)
$1,296,000
(NoRTEC)

In calendar year 2003, the California Labor
Commissioner reported to the California Legislature a total of $22,231,791 in wages and fines recovered from
California establishments for labor law violations.
Based on a report from the Division of Labor Standards
Enforcement, the average cost per business for labor law violations can be calculated at $3,267. Attendance at labor law workshops ($45) should reduce or eliminate these costs for each business x number of businesses (50) attending the labor law workshops.
$3,222
(per employer)
$161,100
(Shasta County)
$1,449,900
(NoRTEC)
Slide 27

The cost of hiring a new employee includes internal recruiting costs (salaries, office space and supplies) and external recruiting costs (advertising, contingency and retainer fees, research costs, and fees for newspaper, trade magazine and Internet postings).
Using a conservative 75% of the $4,222 CpH established by www.staffing.org in their 2002 Staffing Metrics Benchmark
Report, the savings to employers is $3,166 per hire x number of hires (496) assisted by the business services program = total dollar savings to employer.
$3,166
(per employer)
$1,570,336
(Shasta County)
$14,133,024
(NoRTEC)
Slide 28

At a minimum, the savings to the employer would be the average cost per hire of employees retained. Time and money spent on the employee, and lost productivity and experience resulting from turn-over should be considered also. This calculation will easily reach 150% of the employee’s annual salary.
150% x average annual salary ($28,000) x number employees turning over (50).
$42,000
(per employer)
$2,100,000
(Shasta County)
$18,900,000
(NoRTEC)
Slide 29

Good customer service should increase customer loyalty, increase the customer base (word of mouth) and lead to some increase in sales.
Assuming a conservative 5% increase in sales, the formula is
5% x average revenues ($50,000) x number of businesses receiving customer service training (50).
Slide 30
$2,500
(per employer)
$125,000
(Shasta County)
$1,125,000
(NoRTEC)

Having a website ensures a much larger audience for products and 24/7 availability resulting in increased visibility and sales.
Assuming a conservative 5% increase in sales, the formula is 5% x average revenues ($50,000) x number of business websites developed (62).
Slide 31
$2,500
(per employer)
$155,000
(Shasta County)
$1,395,000
(NoRTEC)

Tax credits reimburse businesses that are investing in our communities by hiring and expanding.
Enterprise Zone Tax Credit vouchering allows an average savings per qualified employee per year of $7,020 (for five years) – fee ($60) x number vouchered (792) in a year = total annual savings for employers.
Slide 32
$6,960
(per employer)
$5,512,320
(Shasta County)
$11,024,640
(NoRTEC)

$64,169,064
Slide 33

As a private business person, I am signing this statement in support of NoRTEC and to highlight that our business and employees are benefiting, and our local community is benefiting, from NoRTEC’s focus on
Business Services .
NoRTEC’s bold, fresh approach to providing Business Services has enhanced the relevance of job programs for the business community.
NoRTEC's emphasis on providing human resource services directly to businesses, including good hiring and personnel practices, compliance, labor law, training, customer service, and other related support is refreshing and contributes to regional economic vitality and expansion of meaningful employment opportunities.
Slide 34

Slide 35

Nurina Tonkin, Shopko
Victoria G. Wood, West Redding Preschool
Sheri D’Angelo, Bail Bond Connection
Joan Scott, Shasta Eye Associates
Sue Becker, Willow Springs
Jessica Quintana, Sierra Oaks
David Blancett, Friendly Computing
Lisa Endicott, McConnell Arboretum
Jennifer Levens, Options for Youth
Tobin M Roe, Sr., J&D Automotive
Michael Martin, WSR Conservation Dist.
Steve VanOrden, Cottonwood Medical Grp.
Carley Silber, Haven Human Society
Myron Tisdel, KIXE
James W. Wallers, Affordable Automotive
Donna Haddox, Hue & Cry Security
Marilyn Robertson, Home Depot
Michael Reynolds, Lake College
Robin Thomas, California Physician Reimbursement
Jeff Heiman, JD Trucking
Slide 36

Bruce McDilda, Deadline Creative
Kellie Belcastro, World Telecom
Linda Albright, Albright & Associates
Neva Bennett, Oakdale Heights
Mimi Aung, Dr. Aung
Marvin Husa, Husa & Sons
Melissa Wilson, COMPASS
Joy Kevessaka, Court St. Surgery
Richard VanWylie, VanWylies Custom Framing
Robert Chibante, Bear Ridge Systems
J. Hill, Front Street Baking Co.
Debe Hopkins, Lassen View Realty
Terry Steele, Shasta Lake City Chamber
Larry Montgomery, Mt. Shasta Chamber
Sandra Downs, Sandra Downs Property
Sherri Quinlan, Burney Chamber
Ken Burns, Palo Cedro Chamber
Henry Bartolo, Suspenders Advertising
Bryan Meredith, Dr. Bryan Meredith
Valarie Aragon, Health Quest
Slide 37

Jean Blankenship, Redding Medical Center
Bob Wagner, Wagner Electric
Geoff Smith, Newport Biosystems
David Griffith, Lehigh SW Cement Company
Lynn Miller, Mt. Burney Storage
Jane Heinan, Subway
Brenda Truett, Redding Bank of Commerce
Linda Roberson, Roberson Insurance
Cory Raab, Raab’s General Contractor
Kandace Friesen, Repco Paging
Randy Raab, Raab’s General Contractor
Jennifer Johnson, U S Bank
Phil Quintana, Shasta Builder’s Exchange
Margaret John, Blood Source North State
Joshua Martinez, XS Computers
Tom Cowles, Anderson Chamber of Commerce
Tracy Piccinino, Lil Redhead Artworks
Tamara Andrews, Mary Kay Cosmetics
Melissa Corbett, Corbett’s Restaurant
Froi Manuel, Eastside Hair Design
Slide 38

Gary Ledbetter, Good News Rescue Mission
Glen Moore, DeSigns
Joe Brouillard, SCPH
Jodi Stone, Mountain Gate RV Park
Dean Goeklor, Associated Contracting
Mike Rader, Redding Printing
Bonnie Hurlhey, Shasta Lake City Council
Lori Nipar, Holiday Inn
Sherry L. Huss, Shasta County Social Services
Peter Patel, Holiday Inn Express
Michael P. Ashby, Carr, Kennedy, Peterson & Frost
Linda L. King, Carr, Kennedy, Peterson & Frost
Matt Braden, AFLAC
Gus Petras, G. Petras, DDS
Donna Montelano, Secret Garden Pre-School
Paul Edeline, Edeline Enterprises
Brian Van Voris, Pugh & Van Voris
Jeff Mulvihill, Jeff Mulvihill Consulting
Randy Bright, Bright’s Redding Trophy
Mary Dunne, Coastal Business Systems
Slide 39

Jay Edwards, Big O Tires
Karen Mitchell, Cold Stone Creamery
Jason Bonner, Big 5 Sporting Goods
Lynn Nicholson, Edward Jones
Doreen Crume, Brian Crume, D.C.
Diana Cherringon, Oxford Suites
Steve Kinder, Best Western Hilltop Inn
Lyn Bonner, Shasta Lake Chiropractic
Alisha Sprinkle, Java Jitters
Teri LaHorgue, Apex Technology
Ron Luaces, RPL Truck & Auto
Sherry Tunin, Axner Excavating
Nick Morales, 84 Lumber
Penney Steiner, MariTech Industries
Craig F. Hansen, Global-Flex Mfg.
Shawna Ledford, Yarnall’s Construction
Darryl Stilihe, Amerigas
Scott Moutard, Scott’s Repair & Maintenance
Kristen Adams, Professional Pension Service
Mark Smith, Smitty’s Heating & Cooling
Slide 40

Greg Adams, A&A Prestige Cleaners
Linda McLean, Kirkwood
Mary Gouldsmith, Lassen View Realty
Ann Tijerina, Lassen View Realty
Kent J. Koontz, Lassen View Realty
Vicky DiPrima, Keenan Pool Service
Keith Webster, Priority One Mortgage
Sara Valley, Australian Hat Outlet
Stephanie Gregory, TRG Equipment Services
Fred Hurst, Angelo’s Pizza
Jenee Caulkins, Lasting Impression
D. Powell, Physicians Plan
Lawrence E. Jackson, Malibu Capital
Boyce Muse, Muse Concrete
Rose A. Gandy, Mt. Shasta Mall
Dyana Crottte, Bridge Bay Resort
Dyana Crotte, Digger Bay Marina
David Estrada, Itax Group
David Estrada, Home Depot
Dawn Harper, Nature’s Expressions
Slide 41

Clark Gilbert, All Steel Structures,
Darlene Flades, Medical Home Care Professionals
Ed LeBouef, Ink Jet Specialties
Carol Howard, Cottonwood Driving School
Marjorie Stauft, Vestra Resources, Inc.
Keith Hunting, DH Scott & Co. LLP
Jerry Burton, Contech Construction
Glen Becks, Mail Biz
Jennifer Fansler, Redding Tank
Kelly Walker, Payless Building
John Sammons, Dan Palmer Trucking
N. C. Hanke, Quest Industries
Gerald Tadina, DH Scott & Co. LLP
Nila Mitchell, Viking Pools, Redding
Dan Boek, Shasta County Opportunity Center
Lisa Kefalas, Moss Lumber Co.
N. C. Hanke, Phoenix Spas
Mary Foster, Hartsell Trucking
Luis M. Barrera, La Fogata
Kristy Laughlin, A New Beginning
Slide 42

NoRTEC
7420 Skyway
Paradise, CA
(530) 872-9600
Slide 43