The Art of Connecting with Employers Janet Estervig Employment Initiatives Department of Health Services Jess Siler Business Service Consultant Department of Vocational Rehabilitation Job development is both an art and a science. Using a business approach, you can make meaningful, long-term connections that meet the needs of both employers and job seekers. Janet Estervig brings 30 years of experience as a job placement specialist and Jess Siler, Division of Vocational Rehabilitation Business Service Consultant, shares his expertise working in business for over 30 years. Learn how to calibrate your approach to the initial meeting with Human Resource managers. Bring your marketing materials and receive feedback from the experts. Receive tools to research the labor market, complete business mapping of your communities and develop a strategic plan. Thought for the day: “When you always do what you have always done - you always get what you have always gotten.” Socrates 3 Research “87% of the American public would prefer to give their business to companies that hire people with disabilities” University of Massachusetts Survey, Journal of Vocational Rehabilitation 2005. “92% of the American public view companies that hire people with disabilities more favorably than those that do not.” University of Massachusetts Survey, Journal of Vocational Rehabilitation 2005. Community Mapping 5 Inventory Your Business Community Wisconsin Labor Market Information: http://dwd.wisconsin.gov/dwd/newsreleases/l mi_release_dates.htm Information by County: http://worknet.wisconsin.gov/worknet/ Job Market: https://jobcenterofwisconsin.com/default.aspx http://www.monster.com/ Labor Market – Local Chambers Local Chamber of Commerce: http://www.titletown.org/ Local Resources: http://www.jobsingreenbay.com/ Mission To strengthen member businesses through enhancing economic and workforce development, resulting in improved quality of life in our community and region. …the founding of the Greater Green Bay Chamber's CEO and CFO Roundtables and, NEW, Sole Proprietor Roundtables. CEO and CFO Roundtables provide top level executives a formal way through which to share unique issues they face, as well as share best business practices with their peers, all in a confidential environment. N.E.W. Plastics Corp. was named the recipient of the 2014 Excellence in Business Award by Advance, the economic development branch of the Greater Green Bay Chamber, at the Chamber’s annual dinner tonight. Connections What are you doing now to connect with businesses in your communities? When are you successful? Break down the reason for that success. Recruitment, Retention, Results brochure: http://dwd.wisconsin.gov/dwd/publication s/dvr/pdf/dvr_17249_p.pdf Wisconsin Labor Market Future Determine where the jobs will be now and in the next 5 years in your communities. What businesses are expanding and which are laying off or plan to leave? What industry is growing? What training will people with disabilities need to meet the labor market growth? 10 Percent of Projected Population Ages 60+ 2015 Bayfield Douglas Iron Ashland Vilas Burnett Washburn Sawyer Florence Oneida Price Polk Barron Forest Rusk Marinette Lincoln Langlade Taylor Chippewa St Croix Legend Menominee Oconto Dunn Marathon Pierce WI County Boundaries Shawano Clark Eau Claire Door Pepin Yr2015 Wood Buffalo Trempealeau Portage Outagamie Kewaunee Brown Jackson 17.2% - 20% 20.1% - 25% Waupaca Manitowoc Winnebago Calumet Waushara Monroe La Crosse Adams Juneau 25.1% - 30% Marquette Green Lake Fond du Lac Sheboygan Vernon 30.1% - 40% Sauk Crawford Richland Columbia Dodge Washington Ozaukee 40.1% - 51% Dane Iowa Jefferson Waukesha Milwaukee Grant Racine Lafayette Green Rock Walworth Kenosha Source: Wisconsin Department of Administration, Demographic Services Center, Vintage 2013 Population Projections Percent of Projected Population Ages 60+ 2020 Bayfield Douglas Iron Ashland Vilas Burnett Washburn Sawyer Florence Oneida Price Polk Barron Forest Rusk Marinette Lincoln Langlade Taylor Chippewa St Croix Legend Menominee Oconto Dunn Marathon Pierce WI County Boundaries Shawano Clark Eau Claire Door Pepin Yr2015 Wood Buffalo Trempealeau Portage Outagamie Kewaunee Brown Jackson 17.2% - 20% 20.1% - 25% Waupaca Manitowoc Winnebago Calumet Waushara Monroe La Crosse Adams Juneau 25.1% - 30% Marquette Green Lake Fond du Lac Sheboygan Vernon 30.1% - 40% Sauk Crawford Richland Columbia Dodge Washington Ozaukee 40.1% - 51% Dane Iowa Jefferson Waukesha Milwaukee Grant Racine Lafayette Green Rock Walworth Kenosha Source: Wisconsin Department of Administration, Demographic Services Center, Vintage 2013 Population Projections Percent of Projected Population Ages 60+ 2025 Bayfield Douglas Iron Ashland Vilas Burnett Washburn Sawyer Florence Oneida Price Polk Barron Forest Rusk Marinette Lincoln Langlade Taylor Chippewa St Croix Legend Menominee Oconto Dunn Marathon Pierce WI County Boundaries Shawano Clark Eau Claire Door Pepin Yr2015 Wood Buffalo Trempealeau Portage Outagamie Kewaunee Brown Jackson 17.2% - 20% 20.1% - 25% Waupaca Manitowoc Winnebago Calumet Waushara Monroe La Crosse Adams Juneau 25.1% - 30% Marquette Green Lake Fond du Lac Sheboygan Vernon 30.1% - 40% Sauk Crawford Richland Columbia Dodge Washington Ozaukee 40.1% - 51% Dane Iowa Jefferson Waukesha Milwaukee Grant Racine Lafayette Green Rock Walworth Kenosha Source: Wisconsin Department of Administration, Demographic Services Center, Vintage 2013 Population Projections Top Job Growth in Wisconsin Wisconsin’s direct-care workforce totals nearly 90,000 workers and is larger than any other occupational grouping in Wi Occupation Openings due to growth: 1. Registered Nurses 10,600 2. Home Health Aides 7,900 3. Personal Care Aides 7,400 4. Food Prep, Serving & Fast Food Workers 7,300 5. Customer Service Reps 6,000 6. Nursing Aides, Orderlies, & Attendants 5,100 This Fact Sheet was supported by a Wisconsin State Health Care Workforce Development Planning Grant. State Facts is a series of short issue briefs and fact sheets on the regional status of the direct-care workforce. For more information about PHI and to access other PHI publications see www.PHInational.org Marketing your Business 16 1. How is your organization “Branded” in your community? 2. If they hear the name of your company, what comes to mind for the business owner in your community? 3. What does your advertisements, brochures, marketing materials and website portray as a company? 4. Would another business want to connect to your company or receive services from your company? 5. What message does your marketing give the community? 6. Who are you targeting with your marketing materials? Potential consumers of the service, donors or business owners and managers? Marketing Learn about marketing your “product” using both sales and business knowledge and skills to successfully connect with the employer and its employees. Learn the appropriate vocabulary spoken by that business or Human Resource personnel Marketing Examine your marketing materials used in business contacts and answer these questions: 1. Is the target market of your company’s materials effectively delivering your message? 2. Do your materials explain your company’s purpose and the benefits to the employer? 3. What must be included in the content of your materials to appeal to the business community? Business Proposals What are the business needs? How can you meet those needs with qualified candidates? What added value can you bring to the employer? Business Proposals What can the employee bring to the business to enhance productivity and overall business profitability? Are you marketing skills and successful outcomes of the candidate? Review their business website to match their mission with diversifying their workforce. 21 PowerPoint Presentations Request an opportunity to bring together individuals from the company or Department and prepare a short 10 minute PowerPoint presentation with 5 minutes of question and answer. Employee traits employers want… 23 1. Reliability/dependability 2. Availability/flexibility 3. Productivity/Quality productivity/quality requirements 23 Lean Engineering Defined in Human Resources as reviewing all job descriptions within the organization and determine if the correct job is being assigned to the correct position for the most efficient outcomes. Is the employee currently completing job tasks within the business match the skills and compensation for those tasks? Can efficiencies be found within each Department or across Departments to consolidate job duties? Customized Employment is defined as a set of activities that result in a negotiated relationship between employers and job seekers that focuses on business needs and specific productivity and not defined by an existing job title. What Employers Want from Employment Service Providers 26 Know the company Know the job requirements Know the applicants’ abilities Know the business/market needs Make frequent contact Follow up and respond quickly Educate the employer Business expects: Timeliness, Action, Quick Decisions = Quality Customer Service! Owens, L.A., Hafner, D., & Estervig, J. (2010) ECOLOGICAL INVENTORY Environment location of the work site or potential work area. Such as an Office Building, Wendy's, Warehouse, etc.” Sub-Environment An area within the environment that has a separate unique function. Such as bathroom, copy area, dining room, loading dock, etc. Activities The specific events that occur in the given sub-environment. Such as cleaning the bathroom, making copies, cleaning tables, unloading truck, etc. Tasks Includes the specific steps necessary to engage in the activity. This list of tasks should be very general. Such as open copier, place original face down on glass, close cover, select number of copies, press start, remove original, remove copies. Environmental Conditions Indicate the general conditions such as noise, lighting, pace, physical space, accessibility, rest room location and break time options. Job Developer Hints 1. 2. 3. 4. 5. 6. Research Growth Trends Look for Emerging Industries Increase Networking Opportunities Capitalize on benefits to business Inquire about paid Internships that may be funded through DVR Use technology with video resumes Job Developer Hints 7. Form partnerships with other organizations to share leads 8. Use business and non-human service terminology 9. Have ready answers to why the business should work with your company to fill their job openings 29 Business Advisory Group The Business Advisory Group provides a job seeker and those who support them with inside information regarding career choices. They can provide their expertise and knowledge regarding educational requirements, physical requirements of specific jobs, and job descriptions that could be redefined for a given field. The group offers the support team information about careers that they have no previous experience in or do not know the skills necessary to be successful in this field. Employment The most difficult challenge of working with people with barriers to employment is bringing people to view those barriers differently, shifting their focus from a person’s limitations to their gifts and possibilities. Example is Google hiring people on the autism spectrum. Job Fairs offer an opportunity to talk to businesses about your labor pool availability and skills. PROJECT SEARCH This program connects to the business community through a unique and trademarked job training program for high school student’s last year of school. 15 sites Fall of 2015 11 Hospitals Distribution Center, Insurance, Zoo, Hotel and Conference Center Interns must have an intellectual disability and need long term support. What Next? When matching jobs with the employee with a disability, consider the best work environment that will lead to success. Network within the business community to find the right person within each company to present your client as a potential employee. Bring together people who know the individual with a disability to share job leads, business knowledge, contacts. What Next? Map out your communities. Track all contacts with each business using a database. Include alerts on your calendar for re-contacts. Look at this as a “sales” job, you are selling a concept, offering qualified candidates, helping the business diversify their workforce and facilitating the business to reach out to all members of their community. Business Service Consultant Jess Siler, DVR 36